Loading...

Privacy Policy

Privacy Policy

1. About us Rybrook Holdings Limited (“we”, “us”) is a company registered in England and Wales (Company Registration Number 05818940). Areas of this website relate to our Distributors and Suppliers and to the extent that any information is provided on their behalf we are not responsible for its content. Please contact the Distributor or Dealer directly if you wish to deal with them. We are committed to protecting the privacy of all customers and website users. This Privacy Policy outlines how your personal information will be treated.

2. Type of data being collected In order to provide you with the services you require, we may collect and keep a record of personal information about you from our websites, telephone conversations via call recording, emails and written communications. When you use one of our websites, you may be required to provide certain information such as your name, address, email address and telephone number. We may also ask you for additional optional information such as mobile phone number, fax, credit card details, etc.

Please click here to let us know if any of your personal information changes or is inaccurate so that we may keep our records up-to-date.

You have the right to prevent marketing information being sent to you. If you prefer not to receive information about products and services please let us know using the contact details above.

3. SPAM Email Warning We will never request that you confirm any personal information in an email. Whilst we do have a targeted e-communication programme, we will never ask for you to confirm any of your personal details such as: Name, Address, Date of Birth etc. Should you receive any such emails we suggest that these are likely to be fraudulent and advise you NOT TO RESPOND. We suggest that any emails of this nature that you receive should be flagged and added to your blocked email address lists.

4. Usage of information We may use the information we collect from you in various ways, including

  • to protect our websites and systems against unauthorised access;
  • to process any orders placed by you;
  • to communicate with you, for example in relation to urgent product recalls;
  • for maintaining our records;
  • for market research;
  • to track activity on our website;
  • to improve the quality of our service;
  • to create an individual profile for you so that we can inform you of particular goods, services or events that may be of interest to you.

  5. Disposition of data We will not disclose this information to anyone outside of Rybrook Holdings Limited, our affiliated or associated companies, and our manufacturers, agencies and licensees, and any other companies with which Rybrook Holdings Limited has established services for your benefit. In order to provide you with the products and services you require, we may need to transfer your personal information to countries that may not protect privacy rights as extensively as the United Kingdom.

6. Data Protection Acts All information we collect about you will be used and protected by us in accordance with current data protection law and this Privacy Policy.

7. Cookies We use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. We need this information to identify you and to store information about the products you select between visits. This helps us to improve our service to you. Although most browsers automatically accept cookies you can usually change your browser to prevent cookies being stored. If you do turn cookies off, however, this will limit the service that we are able to provide to you.

8. Third party links This website may contain links to other websites or links to download software from other websites. We have no control over and are not responsible for the content of, privacy policies or security of such sites. We recommend that you check the privacy and security policies of each website you visit.

9. Access to personal data You have the right to receive information about the personal data we hold about you.

10. How to contact us If you require further information or have any comments or questions about this website or any aspect of our services please contact our Marketing Communications Team: Marketing Communications Team 6 Athena Court, Athena Drive, Warwick CV34 6RT United Kingdom If you wish to contact one of our Dealerships please use the contact information contained in the Rybrook- Contact Us section of the website. © 2015 Rybrook Holdings Limited. All rights reserved

Cookie Policy

For information about how our website uses cookies, please see our Cookies Policy. As you may already know, cookies are small text files downloaded to your computer when you visit a website. This website, like almost every other, uses cookies to give you a better online experience. We’ve changed the way our website works so that we can keep up to date with recent developments in the law relating to cookies. This means that we need your consent to use cookies when you are browsing our site. To help you understand the types of cookies we use (or those which may be used by third parties on our site), we have categorised the cookies in relation to their functionality. These four categories are;-

  1. Strictly Necessary Cookies
  2. Performance Cookies
  3. Functionality Cookies
  4. Targeting Cookies

A detailed description for each of the different cookies is set out below.

Consent

We have created a cookie tool so that you can easily choose which cookies you are happy for us to use, and the level of consent you want to give. You can access the cookie tool by clicking on the ‘change settings’ tab/button. You can then disable certain types of cookies and, by choosing your personal settings, you give us consent to use the cookies you haven’t disabled. The level of your settings will be visible throughout your time on our website, by looking at the symbols in the toolbar at the bottom of the webpage. Each icon represents a different type of cookie and you can scroll over them to remind yourself about the cookie options you have chosen. If you enter rybrook.co.uk but choose not to alter the cookie settings, we will take this to mean that you are happy with the default settings (which allow all types of cookies to be used). However, if you prefer not to allow the use of cookies altogether, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find that disabling cookies means certain areas of the site do not function correctly and we cannot guarantee access to all the services we provide through our website. Also, if you delete all of your cookies, or use a different device to access our website, you may have to choose your preferences again. To find more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org. rybrook.co.uk’s cookies; The cookies used on rybrook.co.uk have been categorised based on the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Strictly Necessary Cookies

Strictly Necessary cookies are essential to let you move around the website and use its features, such as accessing secure areas, shopping baskets and online billing. These cookies allow our website to provide services at your request. These cookies don’t gather any information that could be used for marketing to you or remember your preferences/ID, other than for your current session. Strictly necessary cookies are used to:

  • Identify you as being logged on to this website.
  • Remember previous actions when navigating between different pages on this website.
  • Remember things like service selections you have made which allow us to provide you with the services you have requested.
  • Identify you as being logged in to and members sections within rybrook.co.uk.

Accepting these cookies is a condition of using the website. Cookies we consider to be Strictly Necessary: rybrook.co.uk’s cookies;

  • PHPSessID

Performance Cookies

Performance cookies collect information about how you use our website e.g. which pages you visit most often, and if you experience any error messages. They also allow us to update our website to improve performance and tailor it to your preferences. These cookies don’t collect any information that could identify you – all the information collected is anonymous. They will not be used to target adverts to you on other websites. Performance cookies are used to:

  • Provide statistics on how this website is used (including selections that you have made and goods and services that you have viewed, during your use of this website).
  • Gather non-user specific data about the usage on this website and provide statistics about how this website is used.
  • Provide and track the effectiveness of videos embedded in this website.
  • Test different designs on our website.

Where our performance cookies are managed by third parties, we don’t allow them to use the cookies for any purpose other than those listed above. Cookies we consider to be Performance cookies: rybrook.co.uk’s cookies;

  • _nd8
  • captcha

 

Cookies provided by 3rd parties;

Cookie Host
__utma __utmb __utmc __utmz google.com
_sp_id.#### _sp_ses.#### d6jkenny8w8yo.cloudfront.net
_vidi cognesia.com
_id doubleclick.net
_#srchist _#env _#uid _#sess _#tsa _stc1320 dcstorm.com
_adiV _adiLP _adiVi adinsight.com

 

To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout

 

Functionality Cookies

 

Functionality cookies are used to remember the choices you make, e.g. your user name, log in details and language preferences. They also remember any customisations you make to the website to give you enhanced, more personal features. Functionality cookies are used to:

  • Identify you as having consented to use of cookies by this website.
  • Remember settings you’ve applied such as layout, text size, preferences and colours.
  • Providing proactive live chat sessions to help you with support.
  • Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose.
  • Show you when you’re already logged in to the website.
  • Provide enhanced log-in functionality where you choose i.e. (such as keeping you logged in even when you navigate away from the site).

We will not use functionality cookies to target you with adverts on other websites. Where our functionality cookies are managed by third parties, we don’t allow them to use the cookies for any purpose other than those listed above. As the name suggests, if you choose not to allow these cookies, the functionality of this website may be affected. It is also possible that by not permitting these cookies, our website won’t be able to remember some of the specific services you have chosen. Cookies we consider to be Functionality cookies: rybrook.co.uk’s cookies;

  • ndcc
  • ndts
  • ndtd

 

Cookies provided by 3rd parties;

 

Cookie Host
popinCount contactatonce.com
visitorTempInfo_38125 comm100.com

 

 

Targeting Cookies

Targeting cookies collect information about your browsing habits to deliver adverts which are more relevant to you and your interests. They also measure the effectiveness of advertising campaigns. Targeting cookies are used to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
  • Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

All of these cookies are managed by third parties, and you may alternatively use the third parties’ own tools to prevent these cookies. Cookies we consider to be Targeting cookies: rybrook.co.uk’s cookies; We don’t use ‘targeting’ cookies. Cookies provided by 3rd parties;

 

Cookie Host
datr locale ul _e_oPLf_0 facebook.com
NID PREF VISITOR_INFO1_LIVE google.com
guest_id k pid twitter.com
_criteo uic udc udi dis criteo.com
di dt loc psc uid uit xtc uvc atuvc addthis.com
sess uuid2 adnxs.com
stid uset sharethis.com

 

 

Company Information

Company Information

Registered Name: Rybrook Limited 

Company Registered Number:  05818937

Place of Registration: England and Wales

Registered Office Address: 6 Athena Court, Athena Drive, Tachbrook Park, Warwick, CV34 6RT

VAT Number: 887126980

Email Address: 

FCA Status Disclosure:

Rybrook Limited is authorised and regulated by the Financial Conduct Authority for consumer credit activity (Limited Permissions) – FRN 456584. Rybrook Limited is an Appointed Representative of South Quays Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation activity – FRN 528881.

Complaints Procedure

Complaints Procedure

BMW (UK) Limited (BMW) is committed to providing products and service of the highest standard. But we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way.

BMW will investigate all complaints competently, diligently and impartially obtaining additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.

Step 1

Discussion with your BMW Centre.

If you have a concern with either your vehicle or the service you have received at your BMW Centre, please firstly raise this with the Service Manager or Head of Business at the BMW Centre itself. They are best placed to address your concerns and if required, will contact us directly on your behalf.

 

Step 2

Contacting us.

Should you remain unhappy with your BMW Centre’s response, please contact us by your preferred method from the list below.

Customer Service
BMW (UK) Limited
Summit ONE
Summit Avenue
Farnborough
Hampshire GU14 0FB

Telephone:

0370 5050 160

Email:

customer.service@bmw.co.uk

We’re here:
9am - 6pm Monday to Friday

What you will need to provide.

To help us investigate and try to resolve your complaint, please provide us with the following information:

  • your name and address;
  • details of how we can contact you;
  • a clear description of your complaint;
  • details of what you would like us to do to rectify the situation; and
  • if appropriate, copies of any relevant supporting documentation.

Our commitment to you.

  • We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us
  • We will do our best to resolve your complaint quickly, by the end of the next business day if possible. If this is not possible, and your complaint relates to our credit broking, we will:
    • within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them
    • keep you updated on the progress of your complaint, and
    • within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it.
  • In some cases we’ll need to contact your BMW Centre for more information. If appropriate, we may refer the complaint directly to them for information or action
  • We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision

 

Financial Services

If your complaint relates to a finance agreement with BMW Financial Services, please click below for details on BMW Financial Services’ complaint handling procedure.

Find out more

 

Step 3

What if I remain unhappy with your response?

If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response you may be able to ask the Financial Ombudsman Service for an independent review.

To be able to ask them for an independent review your complaint must be in relation to our credit broking activities that is to say any marketing material or recommendations we make in relation to any finance offers from BMW Financial Services (GB) Limited and you must have given us the opportunity to find a resolution first. You must also be a private individual, or a business, charity or trust with an annual turnover of less than 2 million euros and fewer than 10 employees.

If you wish to pursue your complaint to the Financial Ombudsman Service you must do so within 6 months from the date on which we send you our final response letter. The Financial Ombudsman’s details are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone:

0300 123 9 123

Email:

complaint.info@financial-ombudsman.org.uk

Website:

www.financial-ombudsman.org.uk

You may also raise a complaint with any of the trade bodies listed below.

 

Motor Codes

Motor Codes is a government-backed, self-regulatory body for the motor industry. BMW subscribes to the New Car Code, which covers the sale of new cars, warranties, the availability of replacement parts, and advertising and complaint handling. In addition, our BMW Centres subscribe to the Service and Repair Code which commits them to open, transparent and fair methods of business aiming to maintain consistently high standards.

Telephone:

0207 3441 651

Email:

consumer@motorcodes.co.uk

Website:

www.motorcodes.co.uk

 

BVRLA conciliation

BMW is a member of the British Vehicle Rental and Leasing Association (the BVRLA). If you are not happy with our final response and would like to refer your complaint to the BVRLA’s conciliation scheme, you may email them at:

complaint@bvrla.co.uk

or write to them at:

BVRLA
River Lodge
Badminton Court
Amersham
HP7 0DD

 

The European Commission’s Online Dispute Resolution Service

European legislation guarantees consumers:

  • fair treatment;
  • products which meet acceptable standards;
  • a right of redress if something goes wrong.

To help ensure that companies meet the standards set by the European Parliament, consumers now have the right to address their complaint to the European Commission’s Online Dispute Resolution (ODR) Service. For full details please go to:

http://ec.europa.eu/consumers/odr/