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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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Rybrook Shrewsbury Sponsoring Telfood Feastival

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Allscott football tournament in memory of Harry Hall

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Rybrook take 4th place in the Dragon Boat Race!

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Rybrook win the Eastridge half relay!

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Rybrook Shrewsbury Sponsor the Shropshire Business Awards

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Shropshire Chamber of Commerce Golf Day

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Rybrook join the Shrewsbury Carnival

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Benefits of buying from Rybrook Shrewsbury BMW

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The New BMW M2

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Free End of Warranty Check

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Peter Andre collects his new BMW i8 from Rybrook

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Four by Forty Francesca's Marathon Challenge

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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Excellence in Business Awards

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Where Next?

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The BMW X1 Available on Motability

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M Performance Accessories

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It's your choice

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Request a Valuation on your BMW

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The All New BMW 7 Series

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We're on Instagram!

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Follow us on LinkedIn

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Fleet News Awards 2016

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BMW xDrive

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The New 1 Series Launch.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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BMW APPROVED USED CARS.

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Explore the dealership

Welcome to Rybrook Shrewsbury.

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motability at Rybrook Shrewsbury.

Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.

If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.

M Performance accessories

Rybrook Shrewsbury is a proud BMW M Centre supplying and fitting genuine BMW parts. BMW M Performance accessories can be fitted to any BMW whether it be a new kidney grill or a full performance kit and new alloys.

Call our parts department on 01743 467467 to find out how your BMW can be transformed to fit the racetrack as well as the road.

BMW Approved bodyshop

Contrary to popular belief you can choose where your BMW can be repaired, not your insurance company. Make us your first point of contact.Our trained technicians can repair unsightly damage to your car regardless of the make or model. So if you, have a scratched bumper, scuffed wheels or even some minor damage our skilled team can take care of it, no problem.

It’s simple, straight forward and means your car is back to looking good in no time. Guaranteed Courtesy Cars* available whilst repairs are undertaken *Subject to availablity

Meet the team

Gareth Thomas

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Amanda Banfield

Customer Relations Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Harriett Shakeshaft

Customer Host

Abby Jenkins

Customer Host

Kate Whittingham

Used Car Sales Administrator

Annie Newman

New Car Sales Administrator

Jake Dorricott

Sales Administrator

Naomi Hallam

CRM & Marketing

Emily Gowlett

CRM Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Sue Wiggin

Sales Ledger

Cindy Parry

Purchase ledger

Martyn Gough

New Car Sales Executive

Henry Gregory

New Car Sales Executive

Andy Griffiths

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Kevin Smith

New Car Sales Executive

Rob Jones

Product Genius

Chris Hough

Corporate Sales Executive

Dan Mascord

Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Cameron Short

Service Advisor

Adam Humphries

Bodyshop Controller

Zowie Bellingham

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

George Cooper

Service Administrator

Phil Bates

Workshop Manager

Mike Vaughn

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

BMW Technicians

Wayne Bardell

Service driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Although the work on the alloys was excellent, while Rybrook had the car someone appears to have made a change to the electrics for some reason. Now when the engine is turned off, the ventilation is disabled and you can't turn it back on again!!

Service

Every one is friendly and courteous and. Nothing is too much trouble.

Service

It was a recall that slightly inconvenienced me

Service

During previous dialogue and when booking the vehicle in, there was no mention that the MOT service would cost me as I am under the Service Pack and was told 'free MOT for life'. I was surprised when presented with a bill.

Service

They are a Team and a very good Team

Service

No waiting, polite and informative, prompt turnaround and the car was returned in excellent condition, both in terms of cleanliness and performance.

Service

Very friendly attentive service, nothing too much trouble, from Anyone we dealt with.

Service

Polite and friendly staff who are/were accommodating and informative from booking, during and through to completion of service work.

Service

We were met and treated well all the way through our visit, a number of the staff who we had met at previous visits stopped to have a quick word with us while we waited. The service could not not have been better.Thank You Rybrook BMW.

Service

Personal and polite service at all times from all members of staff

Service

As always, the staff make us feel very welcome and valued. They go out of their way for us and take away any worries we may have. We were very, very satisfied.

Service

Long opening hours helpful service was expensive for a basic service

Service

All went to plan

Service

The person dealing with my car was very efficient

Service

Peter runs a tight ship - Chris dealt with my car and he is always welcoming and professional

Service

As always very welcoming but no lift to shrewsbury so used park and ride

Service

Courteous service from executives, car ready when promised

Service

Work completed to time and cost

Service

Excellent service and facilities

Service

Staff very helpful. Very welcoming

Service

The car was dropped off before I went away with work and was waiting for when I returned, no issues

Service

I can't complain about the 30k Service. I received a phone call to say my car was ready for collection. When i got to the dealership i was told it wasn't ready yet even though it had been an hour since the call. I then had to wait 30 minutes!

Service

Perfect service given from the moment you book the service till you drive away after.

Service

Continued issues of noise from gearbox area seems to be ignored even after new clutch was fitted.

Service

would have been completely satisfied but the job took 2 days instead of estimated one,

Service

Service was as expected. Couldn't manage to make booking on-line, as this broke down during the booking process, so had to use the telephone!

Service

Quick efficient friendly service

Service

The service personnel and mechanics are very professional, friendly and explain issues fully. There was a quick turn around with the initial repair and the vehicle had to be returned a few days later with a related problem, perhaps more testing

Service

As usual, the staff I came into contact with were very welcoming and polite and I was kept full informed about the work which was being done on my vehicle.

Service

Easy to book time for work to be done Grant pre-ordered spares from his assessment of what may be required (& was spot on) which saved time. Trev did the work, couldn't be bettered. Thank you.

Service

The service team provided a fantastic service

Service

Every member of staff I had dealings with was courteous, friendly and professional.

Service

The problem was fixed at short notice and the staff could not have been more helpful. The car was also cleaned inside and out

Service

Nothing seems to be to much trouble !

Service

Staff always friendly. Working environment excellent which means you can wait rather than take courtesy car.

Service

Excellent customer service

Service

Booking was quick and easyService desk Reception welcoming and efficientEstimated time for work required was exactCar was also washed and valeted ready for collection

Service

The process was speedy and professional.

Service

Good costumer service

Service

Quick & friendly service. Car was ready on time

Service

Everything I wanted when I wanted it was provided

Service

You did what was required in the time quoted

Service

Very good service, easy to book, use of a hire car and work completed on time and car as good as new.

Service

Overall it was fine. I waited longer than I imagined I would for something as simple as a pre-booked brake fluid change (circa. 2.5 hours)

Service

Great service collecting car. Car performance markedly improved.Good follow up enquiry regarding service

Service

Efficient staff helpful and polite

Service

I was dealt with by my chosen contact channel (email) in full. Everything was arranged at relatively short notice. The technician identified another issue and was able to solve it in one visit.

Service

quick turnaround of repair

Service

Helpful and considerate.

Service

Because the staff were excellent, their provided a very attentive and informative service.

Service

They were easy to deal with, did what I asked them to and kept me informed.

Service

Great job

Service

The team are very helpful,we are always well looked after and kept informed all the time.

Service

Excellent service; friendly and efficient with no pressure selling.

Service

Everything went smoothly and everyone was very polite and looked happy.

Service

Picked up and returned carVery helpful at every stageRepair fantastic

Service

The fact of the matter is, i was first quoted £1800.00 to fix my car. Then that didn't fix it. Then i was quoted another £800.00 without a guarantee that it would be fixed.My issue isn't really with Rybrook, but BMW itself. 69000 miles.VERY UNRELIBLE

Service

??

Service

Efficiently dealt with, pleasant people

Service

Everything resolved satisfactorily

Service

Excellent staff and service as usual

Service

Great service, efficient friendly

Service

Service desk very helpful

Service

Friendly & informed staff.

Service

The service department are excellent

Service

Because you were brilliant!

Service

TOP NOTCH AND PROFESSIONAL PEOPLE TO DEAL WITH

Service

Very pleased you managed to fit me in on Bank Holiday Saturday to repair windscreen washers as I was going away on the Tuesday morning.

Service

Very satisfied with service etc however did have to wait longer than expected. Staff very professional and courteous

Service

I get on well with the particular who looked after me on my last visit.He discussed all the work required at the out set and the cost.

Service

Your staff are always very courteous to my wife and myself. Nothing is to much trouble and you are made to feel very valued.

Service

allways had good service from all at rybrook

Service

Friendly service, welcoming receptionist, comfortable waiting area, jolly good coffee, car feturned beautifully cleaned.

Service

courteous staff, courtesy car. was finished on time and cleaned

Service

very prompt service, good explanation given

Service

As ever the team at Rybrook Shrewsbury give excellent customer service and make you feel welcome and their most important customer

Service

Everything went perfect, even the coffee & biscuits were more than satisfactory.

Service

I was very happy with the faulty door lock in front n/s door being replaced . However my problem with the faulty sump oil level sender / or software problem is still the same as it was when first reported when the car was under its original warentee

Service

Friendly, competent and efficient. Managed my expectations and kept me informed. Fixed the problem.

Service

Everyone from reception to sales to service were very helpful.They would always get back to me if they couldn't resolve the problem immediately. Dan Mascord didn't put pressure on us just gave us lots of options so we made the right choice for us.

Service

Very helpful team. Parts found and researched the upgrade I wanted. Service department fitted it very well and quickly. Grant particularly is everything you want in a service dept agent. Knows the customer and their car. Really outstanding

Service

Great service - easy to book, loaner car provided, then they keep you informed of progress, complete the work and wash/clean the car - can't think of anything else that they could do to make it more pain-free.

Service

You provide a good service and 'it works"

Service

Everything was meticulously planned, fitted to my schedule and was a seamless and positive experience.

Sales

Professional and efficient throughout.Our salesman Mr Justin Hughes from Rybrook Shrewsbury was exceptionally helpful and courteous.

Sales

Rybrook BMW in Shrewsbury, is a 21st century dealership, but, has good 'old fashioned values' when it comes to customer service.I was treated in a friendly but respectful way and appreciated the time and advice given to me by Tareq Mark Rob & Henry.

Sales

The car is exactly what I wanted, exactly what I ordered and it was delivered to me on the day I wanted.

Sales

The BMW Centre staff have been extremely professional, provided assistance and answered the endless queries which I had. The Sales Rep Tareq Ahmed was particularly helpful in all dealings.

Sales

Information provided was accurate and updated frequently. Service from Rybrook Shrewsbury has always been excellent

Sales

Totally professional from the start to the end

Sales

The whole process from ordering to delivery was handled efficiently.

Sales

It was faultless

Sales

They kept me informed at every step of the process, and the service was very efficient throughout.

Sales

Matin Gough was superb and every detail was paid attention to. I couldn't have asked for more.

Sales

Sales executive first class for detail and handling our purchase.

Sales

This is the third BMW that we have purchased new from Rybrook Shrewsburyand we have returned each time as we had excellent attention on our visits and this has continued all the way through, including when we have brought in our cars for services.

Sales

Everything went smoothly. We built a car, then saw what was available within the group's garages. There was an almost identical car available and we bought it.

Sales

Excellent service time given to discuss any concerns Well informed staff

Sales

Excellent service from Justin the sales manager in bmw shrewsbury if only bmw coventry were the same

Sales

Hassle free

Sales

Kevin & Dale were very good

Sales

Professional, polite without being cheesy or pushy.Happy to negotiate and did not patronise me with usual dealer talk and BS.

Sales

The service we received was first class. At all times the correspondence we had was professional and responses were very quick. We were looked after very well.

Sales

Extremely satisfied, great customer service and nice personal touches

Sales

it was ok, more enthusiasm needed from staff, they were very lax in their attitude to customers. Excluding the youngish tech guy who was very good

Sales
Thank you for your feedback, the comments you have made are very valuable and whilst we have not experienced this before we will discuss it as a team and ensure that the attitude and enthusiasm is improved.

From the initial contact to collection of my new BMW the team at Rybrook, especially Martyn Gough, have been excellent in both communicating and undertaking all of the stages of the process. A very satisfied customer

Sales

Great showroom, excellent friendly staff

Sales

I suppose after six BMW's my reasons must be pretty evident. Anyway a visit of any kind to Rybrooks is a very pleasant experience.

Sales

Very welcoming, friendly, relaxed atmosphere and not a 'pressured sales' environment. Tareq Ahmed was very professional in his dealings with me throughout the process, and I would be delighted to deal with him and his colleagues again.

Sales

From when I first entered the showroom to the pickup and even after, the team (especially dan) at Rybrook Shrewsbury have been excellent - considerate and helpful. I love the car too - a great compromise as I move to a large family vehicle

Sales

Salesman Dan Mascord went above and beyond to ensure I got the product I wanted and also I was completely satisfied with the product.

Sales

The two guys that I dealt with were brilliant, very nice and made the purchase of probably my 5th BMW very enjoyable. They knew their product well and made the whole experience easy. They were Adam Dean and Andrew Griffiths.

Sales

Great service from Andrew and as a bank manager I would happily have him look after my customers!