Loading...

Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

Request a Valuation on your BMW

Read

Can't find the vacancy your looking for?

Read

Pride and Joy Wash and Vacuum Service

Read

BMW i3 Service Inclusive

Read

Benefits of buying from Rybrook Shrewsbury BMW

Read

M Performance Accessories

Read

We're on Instagram!

Read

ROAD TAX CHANGES 01/04/2017

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Annie Newman

New Car Sales Administrator

Nikala Barrow

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Abbie Jenkins

Database & Enquiry Management Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

Senior New Car Sales Executive

Cameron Short

New car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Nick Bradbury

New Car Sales Executive

Rob Jones

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

George Pugh

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff are friendly, helpful and informative.

Service

As above also the cleaning is not very good I get better results at hand wash places but I realise I’m not paying for this but have stopped visiting regularly to take this up due to poor standard is better to pay elsewhere

Service

Again, the service from Grant and Chris has always been exceptional - Far better than the service I had received from the local Mercedes Dealership.

Service

Courtesy car was available to swap in and out at a time that suited me. Staff were polite, efficient and friendly

Service

Good service and friendly staff

Service

Every time I have visited this dealership, I have received a fantastic welcome from all their staff, who have always gone out of their way to help.

Service

The staff are nothing less than superb at Rybrook. They are a credit to the brand. They are consistent in the way they operate and they communicate really well.

Service

BMW Rybrook service staff, Grant in particular, always offer and provide a first class service.

Service

Quality service

Service

Fault was fixed

Service

Did everything I needed done

Service

I reported a fault with my headlights, i was told that BMW could not find anything, i have the same problem again 2 days later.

Service

The work was done in quick time and without causing me any inconvenience.

Service

Quick and well looked after

Service

Your salesman, Jon in the BMW Used Sales department has always given us excellent service. He is friendly and helpful and gives good honest advice. We have just purchased our second BMW from Jon in a few months due to his customer service.

Service

Would be nice to know what had been done to the car when it was returned to my place of work, did not see the driver , just left the keys with my receptionist, l did not look over the car , a phone call would have been appreciated or even a job sheet

Service

Very reassuring

Service

As above, Jake gave false information and struggled to provide a detailed estimate of work.Also when the repair was not to my satisfaction, twice, Jake returned the car to me even though he could see it was still not correct.

Service

No problems

Service

Professional yet friendly staff

Service

Your staff were extremely flexible and helpful, the only negative being that we had to bring the car back for remedial work after its service

Service

Totally amazing my third purchase! these guys are the best

Service

Courteous attention, problems explained, service completed on time.

Service

Whilst thousands of people drive BMW you are always made to feel that yours is important

Service

No further comments

Service

Unfortunately the vehicle was completed later than was indicated, so the vehicle was not able to be valeted. The offer was made for it to be carried out, but I had another appointment, so I had to leave.

Service

Service team are always really pleasant, particularly Grant as he remembers names and details of conversations from months ago - only small details but they all help.

Service

Grant showed me how to operate my phone within car.

Service

Always completed the work in the specified time.

Service

Great customer service

Service

Serviced as required, washed and vac , great customer service

Service

A thorough job is done. Lots of information given. Well looked after while waiting. Very comfortable. Love the car cleaning service too.

Service

Very professional, helpful and generally great garage.

Service

Excellent Customer Service

Service

I was quoted £278 over the phone including vat, when I arrived at the centre I was informed my car needed ‘extra’ work £480. Then it dropped to £360, plucking numbers out of the air it seemed. I wont be using rybrook service again.

Service

Very satisfied with the serviceCar was nice and clean when I picked it upAlways do a good job

Service

Excellent courteous service.

Service

The service I Revived was very good people were pleasant and happy to answer questions, refreshments available, the one thing that I was a little unhappy about was the welcome pack that I had been promised and have never revived.

Service

Did everything i expected.

Service

Still awaiting for car to go back to garage for part to be fitted which was not in stock on the day of service.

Service

Always reurn the car immaculate. Full detail provided of all that has been done

Service

Getting hold of the ServiceDesk is tiresome. Takes ages to answer and Ring Back.

Service

I would have expected a phone call from the garage to say that my car was ready for pick up and explaining everything that had been done under warranty. I invested a lot of money in my car and I was not really given a reason why there was a problem.

Service

All the work was completed as promised.

Service

The staff are always very friendly & helpful but the problem with the car was not solved. However, it is an intermittent rattle which is difficult to pin point

Service

Courtesy car available. Car cleNed after service and was allowed to take car in at a time suitable

Service

Excellent service, professional staff

Service

You had forgotten to wash the car after the service !

Service

No compromise perfect.

Service

I mostly have my service looked after by Grant Lloyd who I get on with very well. What's required to be done is clearly explained & priorities set out so I know what's to be done & a timetable.

Service

Very professional and courteous tesm as always

Service

Efficient process.

Service

Although the issues were dealt with on the vehicle, it was returned to me in a unfinished state of a ‘wash & clean’.I handed over a well polished and streak free finish on the car but it was returned streaky and not at all with a hand finish ...!

Service

Very knowledgeable and consistent response from Service Department.

Service

Could not ask for any more

Service

Very happy with service at Rybrook. Less satisfied with drop off. I informed staff that I needed to be at the hospital early but was dropped off second which ultimately meant I was late for 1st case and ended up playing catch-up the rest of the day.

Service

Done on time as usual, car wash ed. Friendly staff, polite.

Service

The ladies on reception and Chris Wymbush.

Service

I took my car here a few weeks later and they were very good.

Service

Because that's what I think is right

Service

My only disappointment was the time I had to wait to book my car in for service. There was a several week delay due to Rybrooks not having a driver available to collect my vehicle from my office

Service

Easy to book, fuss free service

Service

Can’t fault service, very friendly

Service

Very nice, friendly and knowledgeable staff

Service

Fantastic service, very attentive and highly professional.

Service

They were very helpful on trying to find the continuing fault

Service

Repair and courtesy vehicle managed well.

Service

No follow up call as discussed

Service

Surprised by the cost.

Service

Very likely very friendly staff can't do enough for you anybody who is wanting to buy a BMW should definitely use rybrook

Service

Staff were very helpful

Service

Completely understood my objectives and delivered to my satisfaction.

Service

Good staff, Wimbush and Grant.

Service

Fab customer service

Service

Job done to my satisfaction

Service

I had a minor scratch which they were able to cover quickly and made me feel good

Service

Staff kept in touch throughout

Service

Excellence staff

Service

Work completed in agreed time scales

Service

Was originally told 1.5 to 2 hours for service. Actually took over 2.5 hours. Staff very attentive though and good environment to wait in.

Service

No problems.

Service

ALL WORK DONE TO A HIGH STANDED

Service

Warm welcome and excellent service

Service

Checking in at the service reception... flawless

Service

Everyone at Rybrook are so professional, from the moment you walk in to when you leave. Yet without being "stuffy" in their attitude. Grant and Adam ( who I seem to generally deal with on servicing are fantastic

Service

Not fully satisfied as the car had to go back in

Service

Car was returned later than promised, 'buffing' out of marks in paintwork was unsuccessful, but good attempt.

Service

Professional staff keen to help

Service

the journey from start to finish was 1st class

Service

I purchased my car from Chester and when I had problems with it and it had to go back in, I was not happy with there service so I now use Rybrook Shrewbury and they have been very good.

Service

Very comprehensive customer service from service manager

Service

Very happy with service manager, but car took some time to be washed off at end

Service

Everything was spot on.

Service

I have never had cause to complain.

Service

Service was carried out on time and the staff are welcoming. The waiting area is a pleasant place to spend an hour or two.

Service

Collected car and returned it .

Service

As i previously said,your customer care is excellent and you look after your customers in a courteous and efficient manner.

Service

Polite, friendly staff who kept me informed of progress...

Service

easy to deal with

Service

Exceptional attention to detail

Service

The issue has not been resolved yet !

Service

Work carried out to a high standard and on time.

Service

I was contacted to book my service and allotted a date and time convenient for me. The service was carried out within the time and car was returned clean as well as serviced.

Service

Efficient, informative and goes the extra mile

Service

As above.

Service

The work was done quickly and efficiently and we were kept in the loop all the time.

Service

Everything done South no fuss

Service

Again its down to the staff.

Service

They try very hard to please, and put things right promptly if problems are encountered.

Service

Good service. I needed to work while the service was carried aut and I was able to do this

Service

As before.

Service

First service on my current car - easily booked. Collection and return service worked well.

Service

I travelled approx 25 miles to Rybrook BMW in Shrewsbury to have the car serviced on 15/9/17. The very next day the Engine Fault light came on and the car lost power as the mechanic had not fitted a pipe correctly during the service. Return to garage

Service

Seen very quickly and issue resolved

Service

no problems

Service

For reasons noted in 1 above. Only reservation was that on car's return a warning indicated that the remote key battery needed replacing. This required a special trip back to Rybrook to replace key battery.

Service

I use rybrook shrewsbury for all the servicing on my cars. as a customer I am always looked after and nothing is to much trouble. The service technician that looked after me was brilliant he kept me informed every step of the way.

Service

It was a trouble free experience

Service

Dealt with in a very friendly and professional manner

Service

I was given excellent reception are care service which was impressive.

Service

Only issue was re timings - advised on phone car was needed for 1.5 hours but advised on arrival that it could be up to 4 hours.

Service

Staff were very helpful explaining every thing and contacting us about things that would need to be done

Service

The job is always done and the car returned to you in perfect condition.

Service

still have the same problem with a rear brake dragging as it came in for and also have scratch on windscreen that was not there before

Service

I would like to thank you for the exemplary service, the Service Adviser (Jake) who managed my repair was superb. I was kept up to date with progress on a regular basis and he was proactive in arranging with warranty services financial assistance.

Service

Again it was all good.

Service

From receptionist through to service advisor, all staff polite, professional and courteous.

Service

As one question above

Service

Customer service , and the good customer service received.

Service

Always very professional and efficient

Service

Very good serviceFirst Bmw (previously Audi). Everything went very smoothly and car is a dream to drive

Sales

Salesman was excellent. Not pushy and very accommodating whilst taking delivery of my new car with my young son.

Sales

Very good customer service. Warm and friendly service given.

Sales

Complete customer service,very good sales staff.

Sales

Attention to detail

Sales

No reason not to give this - Great all round !!

Sales

You were made to feel special

Sales

We had a very warm welcome at the BMW Centre with coffee on arrival. The salesman, Nick Bradbury, is a very knowledgeable and pleasant young man who showed us every aspect of our new car in a professional manner.

Sales

I felt salesman should have offered the full range of additional extras which the car could have been fitted with.I was surprised to see that I was billed for Supagard and leathergard when I wasn't given the option, or the treatment fully explained

Sales

All the staff were friendly and professional in their approach to us from our initial entrance into the BMW showroom to the time we were to collect our new car

Sales

Everything went smoothly. The negotiations with the salesman Tareq Ahmed were quite simple and speedy, the car was delivered quicker than expected and was prepared faultlessly.

Sales

Very good overall experience with the team at Rybrook Shrewsbury. All the staff were very helpful and polite and Rob Jones who sold me the car was pleasant to deal with and I know that these guys will look after you as and when required at Rybrook.

Sales

From the receptionists to the coffee, the dealership is excellent.

Sales

I telephoned centre , made appointments and all was easy and without pressure.

Sales

The salesman was enthusiastic, knowledgeable and personable. He provided clear options and choices matched to our needs. All aspects of the return of my old car and delivery of the new car were organised seamlessly to suit our requirements.

Sales

Seamless, received my car on time, very straight forward handover. Would highly recommend.

Sales

Would have been 5 stars but for error in registration details.

Sales

Straight forward process.

Sales

Rob the salesman was great. As I was abroad before picking up the car he kept me updated all the time on everything going on. Was very happy with the service I received by everyone at BMW.

Sales

Every query we had was answered and acted upon there and then.

Sales

The communication and service was first class

Sales

Had updates on car build and was able to add a few extras after order. Shown around the car when I collected.

Sales

dealership did all they could to assist

Sales

Was kept informed all of the way.

Sales

Henry Gregory has looked after us on several cars now and - unless there was a price issue - we would not buy through anyone else. He always is very transparent about the deal and advised the best way to financially benefit.Deal managed within budget

Sales

Was kept informed of progress at all times.

Sales

all staff were friendly and accommodatingMartyn Gough at rybrook shrewsbury was the salesman i worked with and he was brilliant! friendly accommodating and not pushy, one of the reasons i bought a BMW and not Audi was him!

Sales

Tareq Ahmed was very knowledgable and helpful ,and we felt nothing was to much trouble.

Sales

Good service

Sales

No pressure on sales, helpful and kept me informed all the way through the process. Just could not add up at the end!

Sales

I had the pleasure of dealing with Cameron Short, his knowledge and professionalism was second tonone, he made me feel like a very special customer.