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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.
If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.
Rybrook Shrewsbury is a proud BMW M Centre supplying and fitting genuine BMW parts. BMW M Performance accessories can be fitted to any BMW whether it be a new kidney grill or a full performance kit and new alloys.
Call our parts department on 01743 467467 to find out how your BMW can be transformed to fit the racetrack as well as the road.
Contrary to popular belief you can choose where your BMW can be repaired, not your insurance company. Make us your first point of contact.Our trained technicians can repair unsightly damage to your car regardless of the make or model. So if you, have a scratched bumper, scuffed wheels or even some minor damage our skilled team can take care of it, no problem.
It’s simple, straight forward and means your car is back to looking good in no time. Guaranteed Courtesy Cars* available whilst repairs are undertaken *Subject to availablity
everyone very friendly and helpful
Well organised and punctual
car collected, serviced and returned to us in very clean condition
Efficient, friendly service from a service advisor who seemed to know what he was talking about
Because you do very good job,you make people feel very comfortable in your place,you offer very good service to gain high standard,that why people love BMW as brand.
Booking the vehicle service was easy and straightforward and the staff were, as always, very courteous. In addition the servicing was quick - we received a telephone call when the service was complete - and the cost was more than reasonable.
The issues were poor DAB reception and inability of car to pair with iPhone. I was told that it would take around an hour to complete before service. After 2 hours I had to request a further appointment as I had another appointment. Issue not fixed.
Communication during the repair was excellent. As the vehicle needed to be kept overnight I was picked up from work and taken the 20 miles home (I also had the option of a loan vehicle if I wanted).
A great experience all round, from the reception staff to the valeters
Good fast service.
Came in for mot needed part replacing to pass which took 2hrs asked if chance of car to be able to take wife to appointments as already been waiting 90mins before told it failed. Was tolx they would try anf find car, nothing materialised .
Price as expected. Vehicle ready promptly.
good service and customer skills
Service carried out with no issues, really appreciated the pickup/drop off too.
Not all jobs were completed as some parts were not available.
Every one is friendly and courteous and. Nothing is too much trouble.
Although the work on the alloys was excellent, while Rybrook had the car someone appears to have made a change to the electrics for some reason. Now when the engine is turned off, the ventilation is disabled and you can't turn it back on again!!
During previous dialogue and when booking the vehicle in, there was no mention that the MOT service would cost me as I am under the Service Pack and was told 'free MOT for life'. I was surprised when presented with a bill.
It was a recall that slightly inconvenienced me
Personal and polite service at all times from all members of staff
No waiting, polite and informative, prompt turnaround and the car was returned in excellent condition, both in terms of cleanliness and performance.
All went to plan
Long opening hours helpful service was expensive for a basic service
Polite and friendly staff who are/were accommodating and informative from booking, during and through to completion of service work.
They are a Team and a very good Team
Very friendly attentive service, nothing too much trouble, from Anyone we dealt with.
As always, the staff make us feel very welcome and valued. They go out of their way for us and take away any worries we may have. We were very, very satisfied.
We were met and treated well all the way through our visit, a number of the staff who we had met at previous visits stopped to have a quick word with us while we waited. The service could not not have been better.Thank You Rybrook BMW.
Peter runs a tight ship - Chris dealt with my car and he is always welcoming and professional
The person dealing with my car was very efficient
As always very welcoming but no lift to shrewsbury so used park and ride
Work completed to time and cost
Courteous service from executives, car ready when promised
Excellent service and facilities
Staff very helpful. Very welcoming
The car was dropped off before I went away with work and was waiting for when I returned, no issues
I can't complain about the 30k Service. I received a phone call to say my car was ready for collection. When i got to the dealership i was told it wasn't ready yet even though it had been an hour since the call. I then had to wait 30 minutes!
Perfect service given from the moment you book the service till you drive away after.
Continued issues of noise from gearbox area seems to be ignored even after new clutch was fitted.
Quick efficient friendly service
Service was as expected. Couldn't manage to make booking on-line, as this broke down during the booking process, so had to use the telephone!
would have been completely satisfied but the job took 2 days instead of estimated one,
The service personnel and mechanics are very professional, friendly and explain issues fully. There was a quick turn around with the initial repair and the vehicle had to be returned a few days later with a related problem, perhaps more testing
Easy to book time for work to be done Grant pre-ordered spares from his assessment of what may be required (& was spot on) which saved time. Trev did the work, couldn't be bettered. Thank you.
As usual, the staff I came into contact with were very welcoming and polite and I was kept full informed about the work which was being done on my vehicle.
Staff always friendly. Working environment excellent which means you can wait rather than take courtesy car.
Nothing seems to be to much trouble !
The problem was fixed at short notice and the staff could not have been more helpful. The car was also cleaned inside and out
The service team provided a fantastic service
Every member of staff I had dealings with was courteous, friendly and professional.
Excellent customer service
Booking was quick and easyService desk Reception welcoming and efficientEstimated time for work required was exactCar was also washed and valeted ready for collection
The process was speedy and professional.
Quick & friendly service. Car was ready on time
Good costumer service
You did what was required in the time quoted
Everything I wanted when I wanted it was provided
Very good service, easy to book, use of a hire car and work completed on time and car as good as new.
Overall it was fine. I waited longer than I imagined I would for something as simple as a pre-booked brake fluid change (circa. 2.5 hours)
Great service collecting car. Car performance markedly improved.Good follow up enquiry regarding service
Efficient staff helpful and polite
I was dealt with by my chosen contact channel (email) in full. Everything was arranged at relatively short notice. The technician identified another issue and was able to solve it in one visit.
quick turnaround of repair
Helpful and considerate.
Because the staff were excellent, their provided a very attentive and informative service.
The team are very helpful,we are always well looked after and kept informed all the time.
They were easy to deal with, did what I asked them to and kept me informed.
Everything went smoothly and everyone was very polite and looked happy.
Excellent service; friendly and efficient with no pressure selling.
Picked up and returned carVery helpful at every stageRepair fantastic
Efficiently dealt with, pleasant people
The fact of the matter is, i was first quoted £1800.00 to fix my car. Then that didn't fix it. Then i was quoted another £800.00 without a guarantee that it would be fixed.My issue isn't really with Rybrook, but BMW itself. 69000 miles.VERY UNRELIBLE
Everything resolved satisfactorily
Excellent staff and service as usual
Great service, efficient friendly
The service department are excellent
Friendly & informed staff.
Service desk very helpful
Because you were brilliant!
TOP NOTCH AND PROFESSIONAL PEOPLE TO DEAL WITH
Very satisfied with service etc however did have to wait longer than expected. Staff very professional and courteous
Very pleased you managed to fit me in on Bank Holiday Saturday to repair windscreen washers as I was going away on the Tuesday morning.
Your staff are always very courteous to my wife and myself. Nothing is to much trouble and you are made to feel very valued.
I get on well with the particular who looked after me on my last visit.He discussed all the work required at the out set and the cost.
allways had good service from all at rybrook
courteous staff, courtesy car. was finished on time and cleaned
Friendly service, welcoming receptionist, comfortable waiting area, jolly good coffee, car feturned beautifully cleaned.
very prompt service, good explanation given
As ever the team at Rybrook Shrewsbury give excellent customer service and make you feel welcome and their most important customer
Everything went perfect, even the coffee & biscuits were more than satisfactory.
I was very happy with the faulty door lock in front n/s door being replaced . However my problem with the faulty sump oil level sender / or software problem is still the same as it was when first reported when the car was under its original warentee
Tariq Ahmed was a very helpful and efficient member of staff,he dealt with us professionally and was courteous and polite. Every question we asked was dealt with. All the staff at Shrewsbury are always helpful
Freindly staff who put us at ease and the fact that every thing went as they said it would we had no worries about a big decision on our part thanking Henry for all his help
Everything was meticulously planned, fitted to my schedule and was a seamless and positive experience.
Professional and efficient throughout.Our salesman Mr Justin Hughes from Rybrook Shrewsbury was exceptionally helpful and courteous.
The BMW Centre staff have been extremely professional, provided assistance and answered the endless queries which I had. The Sales Rep Tareq Ahmed was particularly helpful in all dealings.
The car is exactly what I wanted, exactly what I ordered and it was delivered to me on the day I wanted.
Rybrook BMW in Shrewsbury, is a 21st century dealership, but, has good 'old fashioned values' when it comes to customer service.I was treated in a friendly but respectful way and appreciated the time and advice given to me by Tareq Mark Rob & Henry.
Information provided was accurate and updated frequently. Service from Rybrook Shrewsbury has always been excellent
The whole process from ordering to delivery was handled efficiently.
Totally professional from the start to the end
They kept me informed at every step of the process, and the service was very efficient throughout.
It was faultless
Matin Gough was superb and every detail was paid attention to. I couldn't have asked for more.
Sales executive first class for detail and handling our purchase.
This is the third BMW that we have purchased new from Rybrook Shrewsburyand we have returned each time as we had excellent attention on our visits and this has continued all the way through, including when we have brought in our cars for services.
Everything went smoothly. We built a car, then saw what was available within the group's garages. There was an almost identical car available and we bought it.
Excellent service time given to discuss any concerns Well informed staff
Excellent service from Justin the sales manager in bmw shrewsbury if only bmw coventry were the same
Professional, polite without being cheesy or pushy.Happy to negotiate and did not patronise me with usual dealer talk and BS.
Kevin & Dale were very good
Extremely satisfied, great customer service and nice personal touches
The service we received was first class. At all times the correspondence we had was professional and responses were very quick. We were looked after very well.
it was ok, more enthusiasm needed from staff, they were very lax in their attitude to customers. Excluding the youngish tech guy who was very good
Thank you for your feedback, the comments you have made are very valuable and whilst we have not experienced this before we will discuss it as a team and ensure that the attitude and enthusiasm is improved.
From the initial contact to collection of my new BMW the team at Rybrook, especially Martyn Gough, have been excellent in both communicating and undertaking all of the stages of the process. A very satisfied customer
Great showroom, excellent friendly staff
I suppose after six BMW's my reasons must be pretty evident. Anyway a visit of any kind to Rybrooks is a very pleasant experience.
Very welcoming, friendly, relaxed atmosphere and not a 'pressured sales' environment. Tareq Ahmed was very professional in his dealings with me throughout the process, and I would be delighted to deal with him and his colleagues again.
From when I first entered the showroom to the pickup and even after, the team (especially dan) at Rybrook Shrewsbury have been excellent - considerate and helpful. I love the car too - a great compromise as I move to a large family vehicle
Salesman Dan Mascord went above and beyond to ensure I got the product I wanted and also I was completely satisfied with the product.
The two guys that I dealt with were brilliant, very nice and made the purchase of probably my 5th BMW very enjoyable. They knew their product well and made the whole experience easy. They were Adam Dean and Andrew Griffiths.