Loading...

Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Used Car Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Jamie Wray

Senior Used Car Sales Executive

Tareq Ahmed

Senior New Car Sales Executive

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Abbie Pugh

Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Jake Dorricott

Accounts Assistant

Malgorzata Studzinska

Accounts Assistant

Kyle Smith

Trainee Accounts Assistant

Samantha Malcolm

New Car Sales Executive

Dan Smart

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Chris Wood

Product Genius

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Beccy Hunt

Bookings Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

Wayne Bardell

Site Co-ordinator

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I do not have any negative feeling from your service.

Service

Polite courteous staff car ready on time

Service

It took longer than expected but it's a pleasant place to wait.

Service

Comfortable surroundings to wait in, friendly staff

Service

Car returned dirty & unwashed!

Service

There was no indication provided in the paperwork that the 'recall' job on the rear lighting unit had been carried out. Apart from that all very good.

Service

The team are very friendly and welcoming

Service

Booked in very easily, arrived early but staff on hand to deal

Service

service was done well and car turned out well.I arrived at around 8 am and had to wait for about 15mins to get seen by a service person.

Service

Vehicle came in for appropriate service with oil change and filter etc. On collection we were given service papers and on reading it later it was headed 'Routine vehicle check. There was no indication that any oil change etc had been carried out.

Service

Promptly dealt with and all questions answered

Service

Took over 4 hours, previous visits we have been notified by phone

Service

Able to book car in to suit my diary and work was carried out as explained :-)

Service

All done and within my timeframe completely spot on !

Service

The car was collected on time and I was kept informed by phone of the safe arrival of the car and what service level was required and the cost. The car was returned when you said it would be, well valeted.

Service

Service was good but cost of replacement parts to pass MOT were exorbitant

Service

As above. No openness with what what had been done, and then when the car appeared with nothing apparently fixed I was most disappointed. No note, no service sheet.

Service

First class job done

Service

Its relaxed the service personnel are professional the job gets done on time and the price is fair

Service

Excellent work completed.

Service

perfect

Service

Service received from staff and quality of work can not be faulted.

Service

Polite and efficient service as usual. Attentive and timely.

Service

the car always come back looking brand new :-)

Service

Now a repeat customer there and the centre is well laid out, my local BW dealership in Crewe is poorly laid out by comparison

Service

Car was having its 3 year m o t given an advisory note for adjustment on handbrake I was in waiting area all the time could I not have been informed And given the option to authorise adjustment would have saved 70 Mile trip Will be done locally

Service

again almost perfect customer service

Service

Nothing is too much trouble

Service

All was OK, except that I'd requested a satnav update when I booked in and it hadn't been ordered in. I was told I'd have to return the next day, but that's 120 mike round trip, so I had it done at Bluebell in Crewe. Disappointing.

Service

Very efficient and always leave me with a clean valeted car. Because I had to change my service booking at short notice they pulled out the stops and rearranged it for me.

Service

As promised all went to plan.

Service

High level of service, everything is fully explained and costed before the work is undertaken.

Service

No problems, all good

Service

Very friendly, efficient staff. Excellent catering in the waiting area, which was airy and comfortable. After the service, Advisor, Alan Bennett, explained all that had been carried out and answered my questions precisely. Well done!

Service

Excellent customer service with the work completed as specified on time.

Service

Excellent professional customer relations by Gabriella on the service desk

Service

The showroom facilities make for a pleasant wait, staff were friendly and positive

Service

Great customer service experience.

Service

Was charged the incorrect amount for the work done. Had to query it but the refund was prompt.

Service

Service good this time Had a problem some years ago which still effects my opinion.

Service

The staff are very welcoming, efficient and helpful. They keep me informed of the progress during the service and complete the task, again effectively.

Service

Efficient and professional, but could not deal with the LED head light fault warning that periodically pops up. Assured that when out of warranty and the fault comes back and on permanently it will be dealt with FOC. We shall see.

Service

It's just having to return to have an issue looked at when I had pre-warned you about it in advance

Service

I could not fault the service

Service

I was dealt with promptly and efficiently.

Service

They did what I requested at the agreed price; and in a timely fashion.

Service

Always polite and pleasent

Service

They were unable to resolve my Sat Nav issue and it is still in Warranty had to contact another BMW.

Service

Service fine.

Service

Very good

Service

You guys just do it!

Service

The car could of had its oil checked as on minimum. Log book takes 2-3 days as stated on the DVLA website but you guys took THREE weeks to process it which isn't good.

Service

It took too long to get the right part, which meant I had to hire a car in order to attend a business meeting. I also asked them to look at the car's squeaking brakes while they had it but they did not. In the past they also scratched my alloys.

Service

All staff were friendly and helpful

Service

BMW/Rybrook have a lot of work to do to improve their customer experience. The frontline staff do their best but Rybrook are clearly out to charge as much as possible to the customer and not take responsibility for BMWs reputation.

Service

Friendly, efficient and cost effective.

Service

Very satisfied but there was no "wow" factor.

Service

I had to phone 4 times to book a service! Twice I was told someone would call me back, but they never did and once the phone was never answered, but the call was made during their opening hours

Service

Always attentive, professional.

Service

The service reception personel were very friendly and helpfull and catered for all my requirements.

Service

Good communication from the time I came in till the time I left. I feel confident that the work carried out is of quality.

Service

I am always informed of what is being done and how long it will take

Service

The car was returned without been washed or hoovered.

Service

1. Service advisor didn't know everything my car was booked in for (assume because whoever took the booking did a poor job of making notes). 2. I asked for cosmetic repair check and contract review while it was in, nothing got done.

Service

See above, however if there are no service books any more how do you show future buyers a service history, car cleaned externally but not internally, I clean it every week but again a full package at a premium brand?

Service

As above. Can't criticise

Service

They fixed the problem as soon as the parts were delivered

Service

I have run out of superlatives !

Service

As above

Service

Was told car had been cleaned- it hadn't.

Service

small mistake on their part (forgot to order a part), but called me, made me aware and ensured I had a loan car--cant really complain about that! honest and helpful

Service

I wasn't offered tea or coffee whilst waiting.

Service

Top customer care and satisfaction is always Shrewsbury's priority. The service team where excellent in making sure all my needs where taken care of and my vehicle was sorted out in good time.

Service

Couldn't ask for more, Chris has always looked after us very well.

Service

Having brought my car in at 7.20 requesting completion by 4pm and a call beforehand I was somewhat surprised when at 4pm I had to call to be advised that it wouldn't be ready until gone 5 reason given that's just how the it works sometimes!!

Service

Only a brake fluid change so nothing major to judge by

Service

My car went in for a first service, collected as arranged. Asked the driver to ask the body shop for a quote for some minor bumper damage in addition. Car returned, poor valet, although all service report indicators ticked green, text very different.

Service

Booked service only. Told on arrival needed a software update and this would take an extra hour - could have told me beforehand . Steering covered in sticky crap that was also left on OBD flap. Keys sitting on service desk no agent - wasting my time.

Service

Same as 1 above

Service

Because I was fairly satisfied, I wasn't quoted for the recommended work, no explanation was given as to why the tyre wear is odd and the service interval was not reset

Service

No complaints at all.

Service

I had booked a courtesy car but it was then not available for me . I was notified the day before but I couldn't change my plans so had to arrange lifts

Service

Problem fixed quickly and efficiently

Service

The lady that booked us in was friendly and efficient even thou she explained she was new to the role and was learning it did not show

Service

Because as soon as my wife and I walked in someone asked if they could do any thing for us, but as I had been there before and new where I was going I said no thanks. But that's the thing at rybrook Shrewsbury you always feel relaxed.

Service

Confidence in my car being road worthy, safe and reliable.

Service

Service was as expected, and the service pace is good value.

Service

Some things weren't explained resulting in a delay in collecting our new car

Sales

Excellent service from Samantha Malcolm.

Sales

The staff were polite, friendly, helpful and knowledgeable.

Sales

Tareq really looks after you, takes time to show you through the paperwork, fully explained the gadgets in the car. Listened to what spec and price I wanted to pay, once again he delivered.

Sales

Excellent and knowledgable service when purchasing last 4 BMW cars from Rybrook Shrewsbury, and equally good when bringing cars in for services.

Sales

I dealt with Callum Eagles from start to finish and he was excellent. I was kept updated with the progress of my new car and nothing was too much trouble

Sales

Process was made simple

Sales

Excellent service from Rybrook Shrewsbury especially from Samantha Malcolm and Chris Wood

Sales

Everything was very efficient, my only small grip was that the valet of the car was not 100%. Example windows were smeared around the back of car on the inside. Also the seals on the inside were not wiped clean after wash. I cleaned it myself after.

Sales

The only thing that has let down the purchase is when trying to setup the BMW connected app and Online entertainment. The vehicle handbook is brilliant, BUT there is next to no information on how to use Online entertainment, so a pain to try and setu

Sales

Customer great. Supported with overall experience.