No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
I purchased my car from Chester and when I had problems with it and it had to go back in, I was not happy with there service so I now use Rybrook Shrewbury and they have been very good.
Very comprehensive customer service from service manager
I have never had cause to complain.
Everything was spot on.
Very happy with service manager, but car took some time to be washed off at end
Service was carried out on time and the staff are welcoming. The waiting area is a pleasant place to spend an hour or two.
Collected car and returned it .
As i previously said,your customer care is excellent and you look after your customers in a courteous and efficient manner.
Polite, friendly staff who kept me informed of progress...
easy to deal with
The issue has not been resolved yet !
Work carried out to a high standard and on time.
Exceptional attention to detail
I was contacted to book my service and allotted a date and time convenient for me. The service was carried out within the time and car was returned clean as well as serviced.
Efficient, informative and goes the extra mile
The work was done quickly and efficiently and we were kept in the loop all the time.
They try very hard to please, and put things right promptly if problems are encountered.
Again its down to the staff.
Good service. I needed to work while the service was carried aut and I was able to do this
Everything done South no fuss
First service on my current car - easily booked. Collection and return service worked well.
I travelled approx 25 miles to Rybrook BMW in Shrewsbury to have the car serviced on 15/9/17. The very next day the Engine Fault light came on and the car lost power as the mechanic had not fitted a pipe correctly during the service. Return to garage
For reasons noted in 1 above. Only reservation was that on car's return a warning indicated that the remote key battery needed replacing. This required a special trip back to Rybrook to replace key battery.
Seen very quickly and issue resolved
I use rybrook shrewsbury for all the servicing on my cars. as a customer I am always looked after and nothing is to much trouble. The service technician that looked after me was brilliant he kept me informed every step of the way.
Dealt with in a very friendly and professional manner
I was given excellent reception are care service which was impressive.
It was a trouble free experience
Only issue was re timings - advised on phone car was needed for 1.5 hours but advised on arrival that it could be up to 4 hours.
still have the same problem with a rear brake dragging as it came in for and also have scratch on windscreen that was not there before
The job is always done and the car returned to you in perfect condition.
Staff were very helpful explaining every thing and contacting us about things that would need to be done
I would like to thank you for the exemplary service, the Service Adviser (Jake) who managed my repair was superb. I was kept up to date with progress on a regular basis and he was proactive in arranging with warranty services financial assistance.
Always very professional and efficient
From receptionist through to service advisor, all staff polite, professional and courteous.
Customer service , and the good customer service received.
Again it was all good.
As one question above
The service, speed and environment was excellent no longer do I see the need for courtesy cars when you have all I need to work from one of your work stations.
As in answer 1
Good service and they don't conduct any work without asking first
Experienced and highly knowledgeable staff.
Car thoroughly inspected and work completed to a high standard. All monitors reset, report on vehicle status give and estimate for smart repairs.
No paperwork was provided at the time, and I was told it would be emailed to me within 2 days. Nothing has arrived yet.
Answered in previous question.
All went well, friendly, efficient.
Quick and efficient
As stated above.
No one could tell me what the problem was with my car that they fixed
I am always treated with curtsey and nothing is too much trouble.
Friendly and efficient. Only down side was that the courtesy car was not very clean.
Very happy with everything.
Service and MOT carried out as requested
I was completely satisfied.
No problems, easy and simple
Courteous and dealt with issue quickly
JAKE KEPT ME UPDATED OF THE PROGRESS WITH THE WORK
I feel confident that my car is well checked over and is safe to drive.
As above. Also keen to match price of reputable local competition.
Exactly as expected. No surprises.
Servicing expectation was fully explained and timely.
Problem not found, some work not completed with my prior agreement, car not available to collect until late afternoon.
Completed in the time agreed with service gentleman.
Work was carried out in a timely manner, and took as long as promised. The wash/valet was particularly good.
Prompt service, polite and on time
As above great customer care
The staff at Rybrook are always friendly and helpful
As a customer you are always treated very politely. The atmosphere is very pleasant and the facility's first class
I had to get new number plates fitted for the mot and you quoted me a price with out VAT as a private user the price should be quoted all in Also the plates fitted where incorrect and illegal once informed you resolved problem very quickly
Had requested 2 things to be completed. 1. Recalibration of camera following windscreen replacement and; 2. Application of water repellent to windscreen. Happy the 1st was completed but was told the 2nd was also but not convinced this as been applied
Extremely courteous and professional staff - you feel you are getting totally personal service from the moment you walk through the entrance
Customer care second to none, from the minute I called to book car in until I collected the car after the service.
Car comes back to you looking and feeling new.
Efficient and professional service as always
All staff spoken to were exteremly polite and courteous.
It was only an oil change!!
Would give top marks if curtesy car available
Cannot fault any part of the process. from checking in to leaving.
The job was completed satisfactorily, the only reason I do not give full score is a longer time was taken than promised.
Smooth systems as always
All work done as expected, everyone that dealt with us was very helpful and professional.
Only to be expected
Car collected, serviced and returned, all as agreed.
A job done perfectly first-time - I have used Rybrook a lot and this is the norm for them - all garages should operate this way !!
Rybrook Shrewsbury consistently perform as one of your better main dealers. Whilst I have other, nearer dealers to me I choose Rybrook above them as they know how to treat a customer- something Halliwell Jones for example seem to struggle with.....
Service was speedily dealt with, I sat and waited in the comfy armchairs and read the papers provided before doing some work. Great experience and relaxed although no coffee was offered !
No one could help solve our BMW connect problem and complaint about our poorly fitted number plate on which the numbers were crazed, cracked from day one on the new car!
Excellent staff who talk to you normally and with a friendly attitude. So much better than a few years ago when they really seemed to be focussed on those with the loudest, arrogant voices...A special mention for Chris in the Service Dept: Brilliant
Very helpful and friendly staff. Nice reception.Bit peeved you wanted £20 from me to change a fuse!
would have been 5 stars, but was told I'd get a call back from service team regarding an issue I'd had with BMW assist/Enterprise, but no one called me back as of yet 8 days later.
Would have been 5 but I did ask them to look into there was a "rattle" / noise coming from the underside of the car , but they say could not find it , but its still there and getting worse
Quick, efficient and friendly.
As usual the service &reception staff were very helpful & efficient.It is a definate bonus to be able to use Rybrook wifi and office facilities to work while waiting for the car to be serviced.
Chris sorted everything professionally
Very good service especially pick-up and drop off.
Expense high for an oil change
Everything was completed efficiently and quickly.
Think I said it all at question no 1> I don't read manuals, don't fully understand what I'm being told by the internal machine (sat nav!) and your engineers take the time to put it into words of one syllable for me.
On this occasion I had only arranged for a MOT to be conducted on my car. I knew that this would be carried out to the highestate standards.
Overall very satisfied
I recently brought my car in to have a rattle fixed (which I think is why you sent this service), but the rattle remains. Despite promises it had been fixed. Needs to be returned and "re-fixed"!
Very helpfull sales and service staff.Jamie Wray was great to deal with and always replyd to messages in good time.
Constant updates received
Grant was excellent. Everything was done to time and came in under the quoted price, which itself was c33% than quoted by sytner in Cardiff
As above.My car wasn't ready when agreed and I had to call to chase it.
They carried out agreed work, but tried to quote me for rear calliper which was unnecessary.....they then advise just needed cleaning so lost some confidence
BMW Rybrook have serviced my car since new and i have had excellent service from them with every visit. They always keep me up to date with regular phone calls to advise the status of the car whilst being serviced / MOT.
Work carried out satisfactorily but did have to wait to long having been told 30/45 mins and waited 2 hours. otherwise would have given 'completely satisfied'
Failure to complete work and miss identifying problems
The repair was done under the warenty with no qualms.
Service and work as expected, no problems.
My wife recently bought a car and was promised a full tank of diesel. When we got the car home we realised that was not the case, which was disappointing as spent over £20k on the car.
Work completed to time scale given prompt phone call on completion
Completely satisfied very good supply of hot and cold drinks with biscuits and fresh fruit. Waiting for my service was as comfortable as sitting in my own home.
The salesman was enthusiastic, knowledgeable and personable. He provided clear options and choices matched to our needs. All aspects of the return of my old car and delivery of the new car were organised seamlessly to suit our requirements.
Seamless, received my car on time, very straight forward handover. Would highly recommend.
Every query we had was answered and acted upon there and then.
Had updates on car build and was able to add a few extras after order. Shown around the car when I collected.
Would have been 5 stars but for error in registration details.
Straight forward process.
Rob the salesman was great. As I was abroad before picking up the car he kept me updated all the time on everything going on. Was very happy with the service I received by everyone at BMW.
The communication and service was first class
dealership did all they could to assist
Henry Gregory has looked after us on several cars now and - unless there was a price issue - we would not buy through anyone else. He always is very transparent about the deal and advised the best way to financially benefit.Deal managed within budget
Was kept informed all of the way.
Was kept informed of progress at all times.
all staff were friendly and accommodatingMartyn Gough at rybrook shrewsbury was the salesman i worked with and he was brilliant! friendly accommodating and not pushy, one of the reasons i bought a BMW and not Audi was him!
Tareq Ahmed was very knowledgable and helpful ,and we felt nothing was to much trouble.
No pressure on sales, helpful and kept me informed all the way through the process. Just could not add up at the end!
I had the pleasure of dealing with Cameron Short, his knowledge and professionalism was second tonone, he made me feel like a very special customer.
Very good experience. Dropped one star due to one imperfection on car
Very good service had my car in doors all covered up
Very satisfied Henry the salesman wasHelpful and friendly
All the BMW staff were professional, friendly and could not do enough to make the whole process of buying a car a real pleasure.
Couldn't fault service and coffee
everything went well and hospitality was very good
Perfect Customer Services
The only problem we had was that the wrong mudflaps were initially supplied and I had to bring back the car two days later to have them fitted. However, Tareq bargained with the Parts Dept. on our behalf and got us a discount for the inconvenience.
On the day obviously i was satisfied But the issue with the steering wheel which is still not straight needs sorting