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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Request a Valuation on your BMW

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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BMW i3 Service Inclusive

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Benefits of buying from Rybrook Shrewsbury BMW

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M Performance Accessories

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We're on Instagram!

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Annie Newman

New Car Sales Administrator

Nikala Barrow

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Abbie Jenkins

Database & Enquiry Management Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

Senior New Car Sales Executive

Cameron Short

New car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Nick Bradbury

New Car Sales Executive

Rob Jones

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

George Pugh

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I purchased my car from Chester and when I had problems with it and it had to go back in, I was not happy with there service so I now use Rybrook Shrewbury and they have been very good.

Service

Very comprehensive customer service from service manager

Service

I have never had cause to complain.

Service

Everything was spot on.

Service

Very happy with service manager, but car took some time to be washed off at end

Service

Service was carried out on time and the staff are welcoming. The waiting area is a pleasant place to spend an hour or two.

Service

Collected car and returned it .

Service

As i previously said,your customer care is excellent and you look after your customers in a courteous and efficient manner.

Service

Polite, friendly staff who kept me informed of progress...

Service

easy to deal with

Service

The issue has not been resolved yet !

Service

Work carried out to a high standard and on time.

Service

Exceptional attention to detail

Service

I was contacted to book my service and allotted a date and time convenient for me. The service was carried out within the time and car was returned clean as well as serviced.

Service

Efficient, informative and goes the extra mile

Service

As above.

Service

The work was done quickly and efficiently and we were kept in the loop all the time.

Service

They try very hard to please, and put things right promptly if problems are encountered.

Service

Again its down to the staff.

Service

Good service. I needed to work while the service was carried aut and I was able to do this

Service

Everything done South no fuss

Service

As before.

Service

First service on my current car - easily booked. Collection and return service worked well.

Service

I travelled approx 25 miles to Rybrook BMW in Shrewsbury to have the car serviced on 15/9/17. The very next day the Engine Fault light came on and the car lost power as the mechanic had not fitted a pipe correctly during the service. Return to garage

Service

For reasons noted in 1 above. Only reservation was that on car's return a warning indicated that the remote key battery needed replacing. This required a special trip back to Rybrook to replace key battery.

Service

Seen very quickly and issue resolved

Service

I use rybrook shrewsbury for all the servicing on my cars. as a customer I am always looked after and nothing is to much trouble. The service technician that looked after me was brilliant he kept me informed every step of the way.

Service

no problems

Service

Dealt with in a very friendly and professional manner

Service

I was given excellent reception are care service which was impressive.

Service

It was a trouble free experience

Service

Only issue was re timings - advised on phone car was needed for 1.5 hours but advised on arrival that it could be up to 4 hours.

Service

still have the same problem with a rear brake dragging as it came in for and also have scratch on windscreen that was not there before

Service

The job is always done and the car returned to you in perfect condition.

Service

Staff were very helpful explaining every thing and contacting us about things that would need to be done

Service

I would like to thank you for the exemplary service, the Service Adviser (Jake) who managed my repair was superb. I was kept up to date with progress on a regular basis and he was proactive in arranging with warranty services financial assistance.

Service

Always very professional and efficient

Service

From receptionist through to service advisor, all staff polite, professional and courteous.

Service

Customer service , and the good customer service received.

Service

Again it was all good.

Service

As one question above

Service

The service, speed and environment was excellent no longer do I see the need for courtesy cars when you have all I need to work from one of your work stations.

Service

As in answer 1

Service

Good service and they don't conduct any work without asking first

Service

Experienced and highly knowledgeable staff.

Service

Car thoroughly inspected and work completed to a high standard. All monitors reset, report on vehicle status give and estimate for smart repairs.

Service

No paperwork was provided at the time, and I was told it would be emailed to me within 2 days. Nothing has arrived yet.

Service

Answered in previous question.

Service

All went well, friendly, efficient.

Service

Quick and efficient

Service

As stated above.

Service

No one could tell me what the problem was with my car that they fixed

Service

I am always treated with curtsey and nothing is too much trouble.

Service

Friendly and efficient. Only down side was that the courtesy car was not very clean.

Service

Very happy with everything.

Service

Service and MOT carried out as requested

Service

I was completely satisfied.

Service

No problems, easy and simple

Service

Courteous and dealt with issue quickly

Service

JAKE KEPT ME UPDATED OF THE PROGRESS WITH THE WORK

Service

I feel confident that my car is well checked over and is safe to drive.

Service

As above. Also keen to match price of reputable local competition.

Service

Exactly as expected. No surprises.

Service

Servicing expectation was fully explained and timely.

Service

Problem not found, some work not completed with my prior agreement, car not available to collect until late afternoon.

Service

Completed in the time agreed with service gentleman.

Service

Work was carried out in a timely manner, and took as long as promised. The wash/valet was particularly good.

Service

Prompt service, polite and on time

Service

As above great customer care

Service

The staff at Rybrook are always friendly and helpful

Service

As a customer you are always treated very politely. The atmosphere is very pleasant and the facility's first class

Service

I had to get new number plates fitted for the mot and you quoted me a price with out VAT as a private user the price should be quoted all in Also the plates fitted where incorrect and illegal once informed you resolved problem very quickly

Service

Had requested 2 things to be completed. 1. Recalibration of camera following windscreen replacement and; 2. Application of water repellent to windscreen. Happy the 1st was completed but was told the 2nd was also but not convinced this as been applied

Service

Extremely courteous and professional staff - you feel you are getting totally personal service from the moment you walk through the entrance

Service

Customer care second to none, from the minute I called to book car in until I collected the car after the service.

Service

Car comes back to you looking and feeling new.

Service

Efficient and professional service as always

Service

All staff spoken to were exteremly polite and courteous.

Service

It was only an oil change!!

Service

Would give top marks if curtesy car available

Service

Cannot fault any part of the process. from checking in to leaving.

Service

The job was completed satisfactorily, the only reason I do not give full score is a longer time was taken than promised.

Service

Smooth systems as always

Service

All work done as expected, everyone that dealt with us was very helpful and professional.

Service

Only to be expected

Service

Car collected, serviced and returned, all as agreed.

Service

A job done perfectly first-time - I have used Rybrook a lot and this is the norm for them - all garages should operate this way !!

Service

Rybrook Shrewsbury consistently perform as one of your better main dealers. Whilst I have other, nearer dealers to me I choose Rybrook above them as they know how to treat a customer- something Halliwell Jones for example seem to struggle with.....

Service

Service was speedily dealt with, I sat and waited in the comfy armchairs and read the papers provided before doing some work. Great experience and relaxed although no coffee was offered !

Service

No one could help solve our BMW connect problem and complaint about our poorly fitted number plate on which the numbers were crazed, cracked from day one on the new car!

Service

Excellent staff who talk to you normally and with a friendly attitude. So much better than a few years ago when they really seemed to be focussed on those with the loudest, arrogant voices...A special mention for Chris in the Service Dept: Brilliant

Service

Very helpful and friendly staff. Nice reception.Bit peeved you wanted £20 from me to change a fuse!

Service

would have been 5 stars, but was told I'd get a call back from service team regarding an issue I'd had with BMW assist/Enterprise, but no one called me back as of yet 8 days later.

Service

Would have been 5 but I did ask them to look into there was a "rattle" / noise coming from the underside of the car , but they say could not find it , but its still there and getting worse

Service

Quick, efficient and friendly.

Service

As usual the service &reception staff were very helpful & efficient.It is a definate bonus to be able to use Rybrook wifi and office facilities to work while waiting for the car to be serviced.

Service

Chris sorted everything professionally

Service

Very good service especially pick-up and drop off.

Service

Expense high for an oil change

Service

Everything was completed efficiently and quickly.

Service

Think I said it all at question no 1> I don't read manuals, don't fully understand what I'm being told by the internal machine (sat nav!) and your engineers take the time to put it into words of one syllable for me.

Service

On this occasion I had only arranged for a MOT to be conducted on my car. I knew that this would be carried out to the highestate standards.

Service

Zowie

Service

As above

Service

Overall very satisfied

Service

I recently brought my car in to have a rattle fixed (which I think is why you sent this service), but the rattle remains. Despite promises it had been fixed. Needs to be returned and "re-fixed"!

Service

Very helpfull sales and service staff.Jamie Wray was great to deal with and always replyd to messages in good time.

Service

Constant updates received

Service

Grant was excellent. Everything was done to time and came in under the quoted price, which itself was c33% than quoted by sytner in Cardiff

Service

As above.My car wasn't ready when agreed and I had to call to chase it.

Service

They carried out agreed work, but tried to quote me for rear calliper which was unnecessary.....they then advise just needed cleaning so lost some confidence

Service

BMW Rybrook have serviced my car since new and i have had excellent service from them with every visit. They always keep me up to date with regular phone calls to advise the status of the car whilst being serviced / MOT.

Service

Work carried out satisfactorily but did have to wait to long having been told 30/45 mins and waited 2 hours. otherwise would have given 'completely satisfied'

Service

As above

Service

Failure to complete work and miss identifying problems

Service

The repair was done under the warenty with no qualms.

Service

As above

Service

no hassle

Service

Service and work as expected, no problems.

Service

My wife recently bought a car and was promised a full tank of diesel. When we got the car home we realised that was not the case, which was disappointing as spent over £20k on the car.

Service

Work completed to time scale given prompt phone call on completion

Service

Completely satisfied very good supply of hot and cold drinks with biscuits and fresh fruit. Waiting for my service was as comfortable as sitting in my own home.

Service

The salesman was enthusiastic, knowledgeable and personable. He provided clear options and choices matched to our needs. All aspects of the return of my old car and delivery of the new car were organised seamlessly to suit our requirements.

Sales

Seamless, received my car on time, very straight forward handover. Would highly recommend.

Sales

Every query we had was answered and acted upon there and then.

Sales

Had updates on car build and was able to add a few extras after order. Shown around the car when I collected.

Sales

Would have been 5 stars but for error in registration details.

Sales

Straight forward process.

Sales

Rob the salesman was great. As I was abroad before picking up the car he kept me updated all the time on everything going on. Was very happy with the service I received by everyone at BMW.

Sales

The communication and service was first class

Sales

dealership did all they could to assist

Sales

Henry Gregory has looked after us on several cars now and - unless there was a price issue - we would not buy through anyone else. He always is very transparent about the deal and advised the best way to financially benefit.Deal managed within budget

Sales

Was kept informed all of the way.

Sales

Was kept informed of progress at all times.

Sales

all staff were friendly and accommodatingMartyn Gough at rybrook shrewsbury was the salesman i worked with and he was brilliant! friendly accommodating and not pushy, one of the reasons i bought a BMW and not Audi was him!

Sales

Good service

Sales

Tareq Ahmed was very knowledgable and helpful ,and we felt nothing was to much trouble.

Sales

No pressure on sales, helpful and kept me informed all the way through the process. Just could not add up at the end!

Sales

I had the pleasure of dealing with Cameron Short, his knowledge and professionalism was second tonone, he made me feel like a very special customer.

Sales

Very good experience. Dropped one star due to one imperfection on car

Sales

Very good service had my car in doors all covered up

Sales

Very satisfied Henry the salesman wasHelpful and friendly

Sales

All the BMW staff were professional, friendly and could not do enough to make the whole process of buying a car a real pleasure.

Sales

Couldn't fault service and coffee

Sales

everything went well and hospitality was very good

Sales

Perfect Customer Services

Sales

The only problem we had was that the wrong mudflaps were initially supplied and I had to bring back the car two days later to have them fitted. However, Tareq bargained with the Parts Dept. on our behalf and got us a discount for the inconvenience.

Sales

.

Sales

See above

Sales

On the day obviously i was satisfied But the issue with the steering wheel which is still not straight needs sorting