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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.
If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.
Rybrook Shrewsbury is a proud BMW M Centre supplying and fitting genuine BMW parts. BMW M Performance accessories can be fitted to any BMW whether it be a new kidney grill or a full performance kit and new alloys.
Call our parts department on 01743 467467 to find out how your BMW can be transformed to fit the racetrack as well as the road.
Contrary to popular belief you can choose where your BMW can be repaired, not your insurance company. Make us your first point of contact.Our trained technicians can repair unsightly damage to your car regardless of the make or model. So if you, have a scratched bumper, scuffed wheels or even some minor damage our skilled team can take care of it, no problem.
It’s simple, straight forward and means your car is back to looking good in no time. Guaranteed Courtesy Cars* available whilst repairs are undertaken *Subject to availablity
My car was collected from work and delivered back I don't have much spare time so this was great car drove 100% better after the service.
Friendly, efficient service
Service efficiently carried out
Great customer service and exerlent communication
It worked smoothly.
Polite and efficient service as usual,also rang to update me on progress and to give my 'yes' for 2 new tyres.
Always courteous. Appointment times are adhered to and I'm always given an approximate time the service will take. If I choose to wait, the surroundings are comfortable with drink-making facilities, newspapers and wi-fi.
Reception was pleasant. Chris was friendly and efficient. Car was ready on time. Chris explained the items found on the MOT and time intervals of when they should be addressed.
It is a pleasure to walk in to the Shrewsbury showrooms. Everyone is polite,pleasant and efficient. The whole place has the feel good factor. My car was washed and valeted and all the winter grime disposed of inside and out. Best servicing experience
Warranty work was completed well and advisor was helpful
Good service and polite people
I can't fault the service in any way.
Dropped the car off went for a walk received a phone call one hour later car was ready.
Chris was again fantastic and explained all issues to me in detail.Chris even took time to go to the workshop and then gave me more knowledge about my car.
Very thorough fed back.
Booking, collection and delivery, work done, all in order.
car was not ready after i called to see if car was ready and told it was.not cleaned, the guy that dealt with me(very pleasant) did say to come back another day to get it cleaned but not so practical for me to do.
After visiting BMW OLDBURY and being told the problem was due to the cold weather which my husband didn't accept, we informed the BMW garage where we bought it from in Sunningdale that the problem still existed and they said to try another BMW garage
Windscreen washer jets were not functioning 100% pre service but a couple of days after the service they were alot worse. I explained this to the service department when I was contacted about my experience at rybrook, and was told I would incur a cha
Professional with outstanding service
tasks completed well and very quickly .
overall service and updates were good , Brakes pads which were replaced due to sales agent asking to get them checked . I was under the impression the labour was not to be charged -which turn out to be mistake hence slight down grade
You did the service and cleaned my vehicle, and got it back to my company well within time for me to go home
Everything was done well and quickly
I am satisfied they did their best to rectify the problem.However, sadly the problem remains.
Grant was fantastic as always. Constantly strikes to keep the customer happy. Excellent interpersonal skills and swift service.
Friendly staff good coffee. Service provided at short note.
Job completed as requested
The Service advisor went the extra mile, The car failed it's MOT but Mike got the part and got it fixed the same day.
Thye not only fixed the fault that I reported but spotted another that they also fixed
Hoped for improvement in fuel consumption not realised. Slow to supply copy of worksheet for the work carried out.
Pleasant and friendly reception and attentive staff
Thank you for the valued feedback and excellent comments, especially the more detailed additional note provided.
I booked my oil service and mot online and when I spoke to the service advisor he was unaware of the online prices, he did not believe the price i had been quoted online and i had to log on to my e mail account to prove the prices were correct
Thank you for your valued feedback, I have investigated this matter and we are very sorry for the poor communication and lack of knowledge on the online process, this has been addressed internally.
The service I received was very good and I was completely satisfied but it the car was only in the garage because of an extremely poor complimentary wash and vac the week before.
Thank you for the feedback and great comments. We endeavour to provide and excellent service and when find that we have not we will always try to resolve this. I am glad to read that you are happy with our response and I thank you for your continued loyalty.
Staff very friendly helpful and efficient.
Thank you for the great comments and feedback.
Everything was completed as arranged and on time.
Thank you for your valuable feedback and star rating.
I was clearly informed on the service as it was progressing.
Thank you for your great comments and the feedback. Your continued loyalty and satisfaction is very important to us.
Very efficient and courteous. Everything carried out as required and car returned as advised.
Service team where very helpful
Service carried out promptly and efficiently.
The staff were very friendly & efficient.
Very efficient staff nothing is to much trouble always pleased with the service that they provide
I was sold a car with four defective tyres (flat spots) a wheel alignment problem and a fault differential. Rybrook have fixed most problems bar the rear tyres. They have refused to repair even though I have offered to pay towards the repair.
Thank you for your valuable feedback, this matter is going to be looked into and I will contact you to discuss this personally.
Work was done on time and communication was good
All went well on a very routine matter
The staff were very friendly.
Booked in with no difficulty. Car was taken in on time and was returned within the indicated time. Also, it was handed back having been washed and the interior very well cleaned.Over all, as usual, exhalent service. Well done.
Polite, efficient, helpful
Everything was done on time and to my expectations. Facilities while waiting are excellent
Welcomed professionally and no waiting for my appointment. Everything clearly explained and comfortable waiting area.
No issues with the collection, servicing and return of the vehicle.
The fast responce
Everything was handled well and my car was cleaned.
the part to be fitted was broken but I was not told about this until too late.
Very helpful, car was fixed in good time.
The work was carried out promptly, efficiently and with courtesy. A very pleasant experience as always from this dealership.
Problem solved with minimum delay
Having had a major engine fault on my car that was last than 2 years old and hadn't even had its first service Rybrook Shrewsbury took care of the whole issue superbly. From start to finish they were absolutely brilliant and very professional .
The staff were courteous and very helpful and went out of their way to keep me informed of progress and information.
Work carried out efficiently plus work required on recall to air conditioning system completed at the same time
Everyone I met was helpful and courteous.
No trouble making an appointment, prompt and courteous service.
Because ive had 2 problems with the vehicle within 6months & both times you havehad to keep the car over night which has left me without a car even though i am still paying for it. Courtesy car was rejected
everyone involved gave excellent service
Was our decision
Prompt attention on arrival.A careful note made of myproblem with vehicle.(a problem incidently they had never encountered before to do with a broken lock on the tailgate). However rep always kept me updated.
Excellent service from arrival to departure.
Great experience, started via email initially due to working away. Found a car I was after, good time test driving it. Loving it now I have it!
Just rang to book service had no problem just asked for a lift into town and ring when completed which they did and came and collected me so no probs
Done promptly and efficiently.
Satisfied that the issue was resolved but wondering why it took 3 visits to get to the root cause of the intermittent issue reported. An earlier diagnosis would have saved both time and money.
Made to feel special and kept up to date about what's going on.
It was quick, on time & with courteous handling by all of the Shrewsbury service staff.
The garage collected my car, dropped off a courtesy car, kept me informed of progress with the work on my car and completed their work expediently. Also my car was delivered back to me with the fuel having been topped up.
Everything I expected was done, on time and to the price quoted
I needed to re-visit to discuss and for valeting to remove some water marks that normal rubbing didn't appear to clear.
I always get a personal greeting and feel that my concerns are fully catered for.
staff were very helpful
No problems and great customer service from start to finish
Geberally very good there was an issue withthe car washing facility which caused a delay...but made bearable by coffee and newspapers.The reason that i was not completely satisfied, was that your tyre quote was 25% higher than competition
I always get 5 star treatment when I visit the dealership
You make me feel like a valued customer! Offered a coffee straight away, then taken to a desk and everything about the service explained to me. I always find staff at Rybrook to be courteous and helpful. Great coffee too.
Always a pleasure and never a chore to have to have my car serviced
Grant at Ryebrook Shrewsbury was very efficient and helpful, answered all my questions and explained the process and paperwork.
They are responsive to what you need in terms of time and doing things right. They are both thoughtful and are easy to work with.
Windscreen wiper reservoir not topped up, tyre pressures not checked? unequal pressure in front tyres.
Everything went smoothly and repair finished early
Courteous helpful staff
The replacement part was STUPID money and the paint repair was only satisfactory
Staff committed to ensure customer satisfaction.
Great friendly service from first contact with receptionist and carried on by service member of staff that looked after me
Very professional staff, excellent service and very clean car after
Work done on time &a to a high standard
Customer service was excellent and the replacement part required was sourced and fitted in 24 hours.
good service, all work done quickly and efficiently.
Great friendly staff, Mike,Chris and a new girl member of the service reception staff
Because of the excellent time keeping and services offered to customers while they wait
Very good check inWhen collecting was advised that the front passenger alloy had been kerbed. I can find no sign of thisDrivers seat was in a completely different position Auto lights had been switched off, which I did not realise when driving
Because as always everything is carried out perfectly.
I always receive excellent service and advice from the customer service desk personnel when I require attention. I receive the same standard of serve from the sales staff when I am interested in any of the BMW models... with no pressure.
The standard of service at Rybrook is always Excellent
Staff were polite, friendly and informative throughout the vehicle servicing process. Costs were explained and no work was conducted without expressed consent. Military discount was also given.
After the initial confusion regarding whether I had been booked in for a service the customer service representative (Zowie) was extremely helpful and professional. I was however quite concerned about the amount of warranty work the vehicle required
Everyone who dealt with us had our interests at heart.
Prompt service and finished the work earlier than expected. Good quality of work. Wish could be cheaper.
When I requested for the rear wheel to be checked for a humming noise I was told it was my worn tyres. i have since had the tyres changed and the noise is still there. I am unsure if a full check was completed on the car.
I was completely satisfied with the service , MoT and personal care by Cameron and his colleague .The cost of a replacement tyre ,althougth explained by Cameron does seem expensive
Very pleased with service and friendly helpful staff
The whole experience from meet and greet through to completion with car wash and vac
Staff were very friendly and explained everything that was going to happen why and how much it cost. The waiting facilities are comfortable enough to work in or just sit and relax and read.
Great experience - buying process was painless while the handover was very professional, attentive and enjoyable. Faultless.
The overall experience at the dealership was satisfactory with very helpful staff.
Your salesman Dan had all the information at hand and fully up to date with the product It is a pity Dan is going back to selling used Bmws But good luck to him and thanks again Dan
Excellent service and environment to buy a new car
Everybody involved actually had time just for me. Never had that experience before buying a car.
Couldn't fault the staff, from beginning to end, all very helpful and insightful
The deal was very smooth, the car is fantastic all in all great
Spent the time needed, explained the items very well both the car and paperwork.
Sales person helpful, very patient, and always answered my questions - something other dealers I was visiting didn't.
A very professional and outstanding sales team makes the buying experience very relaxed yet inspires total confidence in the manner you are being dealt with. At no time were you made to feel pressured or obligated to a decision.
Martin Gough went above my expectations
Andrew was very friendly and gave all the information we needed to make our choice of car and finance package. Also, Rob, who helped us with the test drive, was great too.
Jamie and Dan were excellent from the initial enquiry right up to collection. Perfect service
Salesman extremely helpful and gave us what we wanted
Made to feel very welcome throughout the whole process of acquiring my new 5-series. I had just been to a Mercedes dealership, looking at a new E--class, but was unimpressed with both the reception and valuation on my 2 year old trade-in C-class.
excellent personal attention from justin,,(didnt get the bottle of champagne with the handover like you do at porsche though)
From the very outset to delivery the customer service was excellent, and the coffee was great too!
Generally a good experience
Martin is a very good salesman
Everything went smoothly, no hassle at all.
Excellent service given by Martin Gough
Every time we visited the dealership we were properly greeted and offered a drink. Andrew Griffiths was fantastic at answering all of our questions and talking us through different options.
The whole experience of buying our new car was perfect. The staff were all friendly and informative. There was no pressure to purchase and we did not feel rushed in choosing our idea car. It was like buying a car from a friend.
Sales person was helpful and knowledgable and helped explore all options giving clear answers to all questions.
Everything went smoothly.
Whole experience went well
I had visited a number of both BMW and its competitors showrooms before choosing my car and can safely say my dealing with Rybrook was a far easier and friendlier experience than its competitors.
Dealer was great from start to finish
The representative we dealt with was extremely helpful and professional at all times keeping us up to date with progress.
Great customer service
Throughout the process of purchasing my new car Andy Griffiths, Rybrook Shrewsbury, provided me with all the necessary information on the car and associated options.
Excellent service from Andy Griffiths.