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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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The All New BMW 5 Series

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Rybrook Sponsor Haughmond FC

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Cindy completes the Three peaks challenge!

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Allscott football tournament in memory of Harry Hall

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Rybrook Shrewsbury Sponsor the Shropshire Business Awards

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Shropshire Chamber of Commerce Golf Day

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Rybrook join the Shrewsbury Carnival

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Benefits of buying from Rybrook Shrewsbury BMW

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The New BMW M2

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Free End of Warranty Check

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Peter Andre collects his new BMW i8 from Rybrook

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Four by Forty Francesca's Marathon Challenge

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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Excellence in Business Awards

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The BMW X1 Available on Motability

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M Performance Accessories

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It's your choice

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Request a Valuation on your BMW

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The All New BMW 7 Series

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We're on Instagram!

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Follow us on LinkedIn

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Fleet News Awards 2016

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The New 1 Series Launch.

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BMW APPROVED USED CARS.

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BMW XDRIVE.

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test

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Meet the team

Gareth Thomas

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Kate Whittingham

Used Car Sales Administrator

Annie Newman

New Car Sales Administrator

Nikala Barrow

Sales Administrator

Naomi Hallam

Marketing Co-ordinator

Abbie Jenkins

Database & Enquiry Management Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

New Car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Sarah Pugh

New Car Sales Executive

Will Hales

Product Genius

Rob Jones

Product Genius

Chris Hough

Corporate Sales Executive

Dan Mascord

Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Cameron Short

Service Advisor

Adam Humphries

Bodyshop Controller

Zowie Bellingham

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

George Pugh

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Your staff are always extremely polite and helpful, and the car is always well looked after and comes back clean and looking new again.

Service

There was a long wait

Service

Only a 4 as the service indicator on the car has not been reset. This is most annoying every time I start the car.

Service

Because all went according to plan

Service

A very courteous team who made me feel very welcime

Service

Really helpful service manager

Service

Time taken, courtesy and job done were as they are always done...including my car wash!

Service

helpful staff and repair done as required. question I asked about the tyres size which were fitted when bought which were quite new was not answered by service.

Service

No problems, polite & pleasant

Service

Collect and delivery of the car, came back pristine and work required comprehensively explained.

Service

??

Service

Always find the service to be very goodLynn on reception is always lovely and goes to the trouble of remembering my name and I find every member of staff I deal with the be very professional.

Service

Everybody was very friendly and went out of their way to make sure that the experience was exceptional

Service

The team dealing with our particular issue, Peter Powell, Service Mgr and Chris Wimbush, Senior Service Advisor were exceptional in the way they managed the prolonged timescale to resolve the problem and exceptionally professionl in all dealings

Service

The whole experience was seemless including the need to utilise the BMW Insured Warranty which was all completed by the service team with no need for input from me.

Service

The staff are always very helpful, accommodating and efficient

Service

Made to feel valued as a BMW customer by very helpful staff.

Service

Quick easy service.

Service

Dealt with very promptly, efficiently & courteously

Service

Collection and delivery perfect , work carried out and returned clean , only thing I don't understand is why the service light cannot be reset , and the brake light is on . Which was reset before by myself and now either front or rear can be done

Service

All very good, no problems

Service

The vehicle was pick d up 40 minutes later than arranged.

Service

Car had to be returned for further work.

Service

Open early so l could drop off my car before work. Called me as soon as it was finished, told me what the price was before the job and staff really helpful

Service

Service was conducted as agreed. I had no reason to give alternative answer.

Service

A very pleasant and professional service and always nice when staff who originally sold the car remember you.A flexible service was provided and I was confident that while away the car would be ready upon my return.

Service

Because of the outstanding service

Service

Kept fully informed about the work being undertaken. Provided a collection and return service

Service

Generally excellent service. I was planning to stay in the centre whilst the service took place, but my plans changed at the last minute. I asked if the car could be returned to me, sadly this wasn't possible. If it was, then it would be 5 stars.

Service

Despite the staff at Ryebrook being completely courteous and helpful when I collected the car after repairs the control panel showed a fault soon after driving off, The repair was deficient .

Service

Extremely well looked after by the staff . Immediate service .

Service

Everything was completed without issue and on time, all the staff were 10 out of 10

Service

Good efficient service tyre changed to my satisfaction after incorrect tyre was supplied on an approved used BMW purchased from another BMW dealer, and waiting 6 months to get satisfaction.

Service

accommodating and friendly

Service

Looked after straight away the young girl sorted out my paperwork and my loan car with no problems

Service

Courteous and professional service

Service

Efficient service and friendly staff

Service

everything was done to complete satisfaction

Service

Efficient, polite and pleasant surroundings

Service

Staff always helpful and polite.

Service

Adam was very pleasant and communicated really well about what was going on - better than any garage employee I've dealt with in the past.

Service

They were not 100% satisfied they had rectified the problem, to be absolutely sure would have involved a lot of extra work, so it was test it out and if not to return. Luckily it does seem to have sorted the the problem.

Service

1. Kept me well informed of the progress of the BMW Recall;2. Arranged for my car pick-up, and the provision of the temporary loaner car very professionally;3. Returned my (clean) car to me when indicated.

Service

Stopped in on spec with a problem, quickly sorted. Great facilities so I can work whilst I wait and friendly staff

Service

As expected, everything was handled professionally and telephone calls were made when promised.

Service

Always helpful staff, know what there talking about.

Service

Just going that little bit further

Service

I was told I'd get a call the following day; a quote for supplying some tires. I never received it

Service

Very good service as usual.

Service

The service was done quickly while I waited,car was washed and the coffee was lovely??

Service

Prompt and speedy fitting of mud flaps at a reasonable cost.

Service

Breakdown repairs sorted quickly.

Service

I would give a completely satisfied rating but i have an ongoing dissatisfaction with my i-drive/media software.

Service

Wasn't a service it was an issue with the car

Service

The service was swift and efficient and the car was ready and valeted well within the 2 hours I had been told it would take. In the meantime I was warm and comfortable with refreshments available.

Service

Courteous, obliging and helpful. Plus a cup of good coffee which your receptionist brought to me.

Service

Complimentary valet standard could have been better, all windows badly smeared and front wheels only partially cleaned.

Service

Friendly professional staff. Kept me informed

Service

Very helpful friendly staff how offered great service very informative

Service

Every body is so nice and polite !

Service

everything was so simple & easy

Service

Very satisfied, friendly staff. Road access to the centre (sharing an entrance with McDonalds) is the only downfall, it can be a little congested.

Service

Fault quilkly found and corrected.

Service

Great customer service from Zowie

Service

Zowie Bellingham at Rybrook provided excellent service. I had a sporadic engine fault and was concerned that Rybrook would not be able to find it. Zowie organised a courtesy car, noticed that I also need an MOT and was highly efficient and helpful.

Service

Job completed to my satisfaction .

Service

Very pleased with the care and time - and courtesy - taken to resolve the problem this time (following a previous visit which had not been as successful as I'd hoped it would be).

Service

Easy to arrange, didn't have to wait for long to book in or on the day of servicing.

Service

The usual hight standard of service I have come to expect from BMW

Service

Great Customer service. All staff are really good - Reception, Service, Sales. Can't fault anything - its why we keep going back. They are always doing the best for their customers. Pleased with the deal on my new car - thx Dale and your team.

Service

Because I've had unsatisfactory experiences at other dealerships with previous BMW cars.

Service

Received phone call on Monday am ( 21/11/16) advised car would be ready to pick up.Agreed to collect 6 - 6:30pm.I travelled half way to Shrewsbury before receiving a call telling me that the car was not ready.Travel to S/bury is 37 miles one way!!!!!

Service

The visit was made very easy

Service

Job done on time. Good area to work with laptop.

Service

Explained what was happening, and pointed out some settings on the vehicle

Service

It's rare these days that you feel that you, as the customer, matter and the service and attention you receive at Rybrooks in Shrewsbury makes you feel that way.

Service

I rang and said when I'd like it serviced and they said that would be fine

Service

Very friendly service, very efficient. Well done

Service

Great customer service

Service

The service was dealt with efficiently it was just expensive and I was recommended not to take the service pack when I bought the car.

Service

Perfect service

Service

I am very satisfied with the service from the dealer but should not have had to attend

Service

Professional Fast and Solved my issue

Service

Because the staff at Ryebrook always appear to remember you and treat you like a friend as opposed to a walking cheque book..the nice touches make a difference

Service

GOOD SERVICE

Service

THINGS MOVED AND NOT PUT BACK IN THE SAME PLACE OR POSITION. EG DRIVIING SEAT AND STEERING WHEEL.

Service

The service went as told. Car was brought back on time and staff were courteous and attentive.

Service

Everything done to time and as planned

Service

Courteous, job completed on time and good facilities

Service

Zowie my service centre contact was fantastic! She sorted the service, loan vehicle and additional number plate replacement with no fuss and always has a smile.

Service

Very friendly and professional

Service

Well you guys are stars. I live between you and Haliwell jones, and my experience Rybrook has smashed Halliwell jones out of the water. The quote I had for the damage off Rybrook was £450, vs what Halliwell jones quoted me of almost £1200.

Service

Excellent reception staff and very attentive service personnel. Work was carried out on time and what was a very dirty vehicle when it arrived, came out like new.

Service

Great service from Adam Humphreys in the bodyshop

Service

The lady who served me kept me in the loop at each stage and how long my car would be.

Service

Friendly greeting on arrival and the work required clearly explained.

Service

No issues whatsoever, friendly professional staff

Service

Usual high standard of service from the team.

Service

Everything went as it was meant to.

Service

Excellent customer service. Fault on our bmw was reported on the day and rectifed a few hours later. We were given regular updates while waiting.

Service

Excellent customer service from both reception and sales teams

Service

Just because it was excellent service

Service

Friendly and knowledgable staff. Excellent dealership experience and feel like a valued customer. Fantastic product. The showroom experience on delivery of the car was first class. The 'launch bay' is brilliant.

Sales

Our salesman, Tareq Ahmed, was very helpful and courteous throughout. There was no pressure in any direction, just helpful, informative guidance delivered in a friendly manner, yet completed in a very professional manner. Excellent service.

Sales

The staff are always pleasant and happy to help in any way they can. This is my fourth car from this dealer and I have always been looked after very well. Customer satisfaction is what they aim for and they have definitely achieved their goal.

Sales

Can't get better service anywhere,such a change from Benhams dreadful experience

Sales

Being my first time with a BMW for many years in retrospect I think I needed a little more instruction in respect of the instrument controls. Apart from that I was very impressed with the whole process of selecting the specification and its costing.

Sales

Easy correspondence with email. Sometimes emails a little abrubt. Not all questions always answered. Although requested a debadged car, this was not what was delivered.

Sales

From the receptionists, thro to the sales executives and business manager everyone was courteous, helpful, and attentive to my needs on all my visits. I didn't feel pushed or rushed into making my mind up.

Sales

Excellent advice and support from Martyn a Gough sales. Delightful, not pushy, made the whole experience a joy.

Sales

It was a quick and convenient process.

Sales

Original car which we chose and bought had already been sold by another dealer. When a vehicle was eventually found, everything went smoothly.

Sales

Just good as expected

Sales

Staff were all very helpful

Sales

From the moment we went onto the showroom we felt welcomed but not overwhelmed . Each member of staff courteous polite & well informed.

Sales

Very polite and helpful reception staff. Appointments on time. Full and thorough description of my new car from salesman. Telephone calls and emails to keep me informed of delivery date

Sales

I ordered a rare BMW M2 and this was the only dealership that offered me a booking slot. Then they nicely surprised me with bring the order forward and i was so happy with the car.

Sales

I would never normally give 100% for any survey, or certainly cannot remember doing it in the past, but in this instance I could not fault the service in any way whatsoever, from start to finish. Always received good service from Rybrook.

Sales

The communication was superb the only small issue was that I requested internal wifi with the vehicle and this got missed between sales man handover due to one member of staff leaving.

Sales

All at rybrook shrewsbury made it a special day.

Sales

Excellent service by Tareq Ahmed

Sales

The sales executive I dealt with, Abby Vanhorn, was helpful and patient from the very start and throughout the buying experience. No question was too stupid and no demand was too difficult.

Sales

I obtained a very good part exchange deal for my old BMW. The salesman was very knowledgeable and not at all pushy. He was extremely helpful in all regards. This is the fourth BMW that I've purchased from this dealership.

Sales

Throughout the purchase experience every effort was made to fulfil my requirements exactly. I was kept in the picture at all times by the salesman andnothing was too much trouble for all the staff at my local BMW Centre.

Sales

I cannot fault the service I have received from the guys at Rybrook BMW but was disappointed that BMW Germany failed to send the smart key for my 7 series.

Sales

A very smooth sales transaction and collection of car

Sales

good sales staff- Sarah Pugh, well informed as to progress

Sales

I was looked after from day one by Tareq. His customer service skills are outstanding.

Sales

Dealt with in a very proffessional manner.All options explained and with no undue pressure.Slight hiccup at end with car not being available at agreed time,but very competently dealt with no undue inconvenience.

Sales

I had spoken to other bmw dealerships but Tareq came across the friendliest and non pushy, he didn't pressure me at all, even after the order he kept me updated and was always there to help.

Sales

We dealt with Tariq and he was excellent