No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Dealt with in a very concerned caring and professional manner throughout. I was very impressed with the service we received even though the car was not sold by them.
Good Service !
Because as always they are polite, helpful and friendly, as a woman owner I appreciate this as in some places this is not always shown.
No problems. Took a while longer than expected and estimated.
It took a surprisingly long time to replace a rear light lens and one wiper blade! I was also dissappointed that the car had not been cleaned as offered by the Service Reception guy
Outstanding in every respect. Individual care given too.
Friendly, efficient service,would have been full marks but missed an oil change that was due imminently.
Work carried out, as requested, in the time stated.
Had some small body work repair on my wife'snew car. Done in a day, very courteous staff. Zoe went out of her way to ensure my wife had an automatic to drive round in while her car was being repaired.
BRILLIANT NO FUSS NO BOTHER JUST DID THE JOB
I received prompt, courteous service as is usual and was very happy with it.
Completed on time and car cleaned nicely inside & out
Headlights been "replaced" under the warranty,however when I have asked for an invoice, been completely ignored.Still awaiting for any response.
Problem was identified and corrected without fuss.As always Grant Lloyd was absolutely suburb in his dealings with me.
Seamless service and complete satisfaction.
Sales person was attentive without being pushy.
First rate customer service in the centre from start to finish. From the receptionist through to the service advisor and a job well done.
I arrived on time, everybody was expecting me, the hand over of keys and the paperwork was completed in a friendly and efficient manner and I picked the car up when I expected to.
Excellent car, excellent personal service.
Jon Leonard went out of his way to be helpful and delivered me a car that exceeded my expectations.
Very smooth process Jamie Wray was always available to discuss any concerns
Very good in all departments
The service assistan Jake was very obliging and freindly nothing seemed to much trouble
Exceptional service from the moment I dropped my vehicle off to the moment I picked it up by both the front desk to the service team.
Staff always ready to help.
Minor item-I forgot to lodge my service record booklet with the Service desk and wasn't reminded when collecting the vehicle so had to send by post.The turnaround was very quick.
Front reception was excellent, service reception kept me waiting because they were oh so busy. On picking my car up they tried to charge me for the service when I have a service package on my car. Ever so sorry but we're still so busy, that won't do.
Its not about the maintenance to the car, they provide me with a service experience.
Service completed on time. We were texted when the work was finished. All work carried out as asked.
Nothing to complain about!
Fabulous service and communication from Mr Mascord. Car was great on return.
Staff very helpful and polite easy to book in complete service ahead of schedule kept me informed and no hassle. Also needed end of warranty check rang Thursday and warranty ended on sat and they fitted me in on Friday, at such short notice
Seen on time and courtesy car provided.
Simple, short service with a couple of small, non-urgent issues well explained. Completed on time. What's not to like?
Excellent service from staff
Took ~1 hour longer than stated when booking in.
Completed without hassle - Returned clean and shiny
Excellent customer service,always very high welcome from staff and love the fact that my car always comes back immaculate inside and out!
Everything I asked for was done, staff were efficient, courteous and I was able to work whilst my car was being dealt with
Reliable and good quality work. Very helpful staff. However quite expensive
Having purchased my BMW from you I had to return it due to a headlight having condensation. The staff from both sales and service were incredibly helpful and apologetic. Whilst being worked on it was given a full valet which was a pleasant surprise.
After being told it would be a 1.5h service and no-one approaching me after to say any different it took over 2.45hrs
Had an issue with I believed was covered under warranty - pre visit and inspection confirmed so no surprises, expectations managed and work completed in timely manner.
As always a very efficient and professional service from Rybrook.
Good communication, excellent advice, repair and service
Told 1 hour, then 1 1/2 hours as work for a recall. Work too 3 1/2 hours
After having the car serviced, my service light was left on and not reset, yet the vehicle was presented back to me as completed.
Rang at 10.30am with major brake problem, very understanding and booked in for 12.00am .....brill service
Everything was done, car was cleaned.
Simple straight forward experience dealing with good people
Had to wait several hours whilst my BMW was in for works, and actually had a very relaxing time. Receptionists were friendly and polite, and the gent from servicing was very professional. As always, great cup of coffee too.
There was a long wait
Your staff are always extremely polite and helpful, and the car is always well looked after and comes back clean and looking new again.
Because all went according to plan
A very courteous team who made me feel very welcime
Only a 4 as the service indicator on the car has not been reset. This is most annoying every time I start the car.
Really helpful service manager
Time taken, courtesy and job done were as they are always done...including my car wash!
helpful staff and repair done as required. question I asked about the tyres size which were fitted when bought which were quite new was not answered by service.
No problems, polite & pleasant
Collect and delivery of the car, came back pristine and work required comprehensively explained.
Always find the service to be very goodLynn on reception is always lovely and goes to the trouble of remembering my name and I find every member of staff I deal with the be very professional.
Everybody was very friendly and went out of their way to make sure that the experience was exceptional
The team dealing with our particular issue, Peter Powell, Service Mgr and Chris Wimbush, Senior Service Advisor were exceptional in the way they managed the prolonged timescale to resolve the problem and exceptionally professionl in all dealings
The whole experience was seemless including the need to utilise the BMW Insured Warranty which was all completed by the service team with no need for input from me.
The staff are always very helpful, accommodating and efficient
Made to feel valued as a BMW customer by very helpful staff.
Quick easy service.
Dealt with very promptly, efficiently & courteously
Collection and delivery perfect , work carried out and returned clean , only thing I don't understand is why the service light cannot be reset , and the brake light is on . Which was reset before by myself and now either front or rear can be done
All very good, no problems
Car had to be returned for further work.
The vehicle was pick d up 40 minutes later than arranged.
Open early so l could drop off my car before work. Called me as soon as it was finished, told me what the price was before the job and staff really helpful
Service was conducted as agreed. I had no reason to give alternative answer.
A very pleasant and professional service and always nice when staff who originally sold the car remember you.A flexible service was provided and I was confident that while away the car would be ready upon my return.
Because of the outstanding service
Generally excellent service. I was planning to stay in the centre whilst the service took place, but my plans changed at the last minute. I asked if the car could be returned to me, sadly this wasn't possible. If it was, then it would be 5 stars.
Kept fully informed about the work being undertaken. Provided a collection and return service
Despite the staff at Ryebrook being completely courteous and helpful when I collected the car after repairs the control panel showed a fault soon after driving off, The repair was deficient .
Everything was completed without issue and on time, all the staff were 10 out of 10
Extremely well looked after by the staff . Immediate service .
Good efficient service tyre changed to my satisfaction after incorrect tyre was supplied on an approved used BMW purchased from another BMW dealer, and waiting 6 months to get satisfaction.
Courteous and professional service
accommodating and friendly
Looked after straight away the young girl sorted out my paperwork and my loan car with no problems
everything was done to complete satisfaction
Efficient service and friendly staff
Efficient, polite and pleasant surroundings
Staff always helpful and polite.
Adam was very pleasant and communicated really well about what was going on - better than any garage employee I've dealt with in the past.
They were not 100% satisfied they had rectified the problem, to be absolutely sure would have involved a lot of extra work, so it was test it out and if not to return. Luckily it does seem to have sorted the the problem.
1. Kept me well informed of the progress of the BMW Recall;2. Arranged for my car pick-up, and the provision of the temporary loaner car very professionally;3. Returned my (clean) car to me when indicated.
Stopped in on spec with a problem, quickly sorted. Great facilities so I can work whilst I wait and friendly staff
As expected, everything was handled professionally and telephone calls were made when promised.
Always helpful staff, know what there talking about.
Just going that little bit further
I was told I'd get a call the following day; a quote for supplying some tires. I never received it
The service was done quickly while I waited,car was washed and the coffee was lovely??
Very good service as usual.
Breakdown repairs sorted quickly.
Prompt and speedy fitting of mud flaps at a reasonable cost.
I would give a completely satisfied rating but i have an ongoing dissatisfaction with my i-drive/media software.
Wasn't a service it was an issue with the car
The service was swift and efficient and the car was ready and valeted well within the 2 hours I had been told it would take. In the meantime I was warm and comfortable with refreshments available.
Courteous, obliging and helpful. Plus a cup of good coffee which your receptionist brought to me.
Complimentary valet standard could have been better, all windows badly smeared and front wheels only partially cleaned.
Henry Gregory who we dealt with at the showroom was excellent
Very happy with the customer experience at Rybrook.
Very helpful, kept me updated throughout. Delivery of car was quick and new features were explained properly.
Friendly and knowledgable staff. Excellent dealership experience and feel like a valued customer. Fantastic product. The showroom experience on delivery of the car was first class. The 'launch bay' is brilliant.
Our salesman, Tareq Ahmed, was very helpful and courteous throughout. There was no pressure in any direction, just helpful, informative guidance delivered in a friendly manner, yet completed in a very professional manner. Excellent service.
Can't get better service anywhere,such a change from Benhams dreadful experience
The staff are always pleasant and happy to help in any way they can. This is my fourth car from this dealer and I have always been looked after very well. Customer satisfaction is what they aim for and they have definitely achieved their goal.
Easy correspondence with email. Sometimes emails a little abrubt. Not all questions always answered. Although requested a debadged car, this was not what was delivered.
From the receptionists, thro to the sales executives and business manager everyone was courteous, helpful, and attentive to my needs on all my visits. I didn't feel pushed or rushed into making my mind up.
Being my first time with a BMW for many years in retrospect I think I needed a little more instruction in respect of the instrument controls. Apart from that I was very impressed with the whole process of selecting the specification and its costing.
It was a quick and convenient process.
Excellent advice and support from Martyn a Gough sales. Delightful, not pushy, made the whole experience a joy.
Original car which we chose and bought had already been sold by another dealer. When a vehicle was eventually found, everything went smoothly.
Just good as expected
Staff were all very helpful
From the moment we went onto the showroom we felt welcomed but not overwhelmed . Each member of staff courteous polite & well informed.
Very polite and helpful reception staff. Appointments on time. Full and thorough description of my new car from salesman. Telephone calls and emails to keep me informed of delivery date
I ordered a rare BMW M2 and this was the only dealership that offered me a booking slot. Then they nicely surprised me with bring the order forward and i was so happy with the car.
I would never normally give 100% for any survey, or certainly cannot remember doing it in the past, but in this instance I could not fault the service in any way whatsoever, from start to finish. Always received good service from Rybrook.
The communication was superb the only small issue was that I requested internal wifi with the vehicle and this got missed between sales man handover due to one member of staff leaving.
All at rybrook shrewsbury made it a special day.
Excellent service by Tareq Ahmed
The sales executive I dealt with, Abby Vanhorn, was helpful and patient from the very start and throughout the buying experience. No question was too stupid and no demand was too difficult.
I obtained a very good part exchange deal for my old BMW. The salesman was very knowledgeable and not at all pushy. He was extremely helpful in all regards. This is the fourth BMW that I've purchased from this dealership.
Throughout the purchase experience every effort was made to fulfil my requirements exactly. I was kept in the picture at all times by the salesman andnothing was too much trouble for all the staff at my local BMW Centre.