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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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Explore the dealership

Welcome to Rybrook Shrewsbury.

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motability at Rybrook Shrewsbury.

Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.

If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.

Meet the team

Gareth Thomas

Head of Business

Peter Powell

Service Manager

Dale Mackenzie

Used Car Sales Manager

Matt Aston

New Car Sales Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Mark Schofield

Business Manager

Amanda Banfield

Customer Relations Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Harriett Shakeshaft

Customer Host

Abby Jenkins

Customer Host

Kate Whittingham

Used Car Sales Administrator

Annie Newman

New Car Sales Administrator

Jake Dorricott

Sales Administrator

Sarah Stevens

CRM & Marketing

Naomi Hallam

CRM & Marketing

Rachel Taylor

Accounts Assistant

Sue Wiggin

Sales Ledger

Cindy Parry

Purchase ledger

Ashley Boaden

Local Business Development Executive

Daniel Bryan

New Car Sales Executive

Dan Mascord

New Car Sales Executive

Martyn Gough

New Car Sales Executive

Henry Gregory

New Car Sales Executive

Oliver Sharman

New Car Sales Executive

Scarlet Walker-Smith

New Car Sales Executive

Jon Leonard

Used Car Sales Executive

Dan Francis

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Mark Marlow

Used Car Sales Executive

Jon Wilkinson

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Toby Fitzsimmons

BMW Product Genius

Chris Wimbush

Senior Service Advisor

Mike Waugh

Service Advisor

Grant Lloyd

Service Advisor

Cameron Short

Service Advisor

Adam Humphries

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Phil Bates

Workshop Manager

Mike Vaughn

Warranty Administrator

Mark Dunderdale

Parts Advisor

Alan Potts

Parts advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

BMW Technicians

Wayne Bardell

Service driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.7
    • 56 ratings
    • 18 comments
  • Service

    4.7
    • 241 ratings
    • 52 comments

My salesman was away on holiday during delivery, so although the Product Genius looked after me well, it didn't really feel like a special experience as I'd had on other occasions. However, this was just circumstantial and beyond their control.

Sales

Very good.

Service

It is always good, brilliant.

Service

Cliff took very good care of you, he offered me a collection service.

Service

I am very satisfied with the centre.

Service

Very professional, friendly and helpful.

Service

When I go in there I'm dealt with on a friendly basis.

Service

The dealership told me that the work would take an hour to complete. One hour and forty minutes later it was completed.

Service

Costly and expensive

Service

Can't praise Dan Bryan and Mark Schofield enough for all their work. Very helpful and great to deal with.

Sales

Really good experience with the centre.

Sales

I was amazed by the level of service. My MOT ran out just as I was heading away for a weekend. I called Rybrook BMW on a Saturday lunchtime and they told me to bring it in right away. They did the MOT, a brake fluid service and washed it in 2 hours.

Service

Excellent staff service (from everyone from service manager down) 5*

Service

Once again, I am prepared to complete a 168 mile round trip for Rybrook to undertake the work. That should tell you everything?

Service

Very pleasant.

Service

Very professional staff and an organised experience.

Sales

A nice experience.

Service

Brilliant. They are excellent.

Service

The last couple of times the service has been poor.

Service

The radio seemed to have lost it presets which is annoying.

Service

I have always found all the staff extremely friendly, polite and helpful. Always go that extra mile.

Service

Really good.

Service

It was great.

Service

staff are very helpful - love the coffee

Service

The service was very good.

Service

First class customer service

Service

The staff were brilliant.

Service

I travel 32 miles each way to visit Rybrook as the service there is very good. My local dealer, Benham Wolverhampton have proved to myself and my family and friends that they are completely incompetent so we always recommend them to Rybrook

Service

Damage was caused to the bonnet motif - but rectified the following day

Service

Great service from Rybrook, the staff have a genuine interest in ther customers. Always kept up to data with progress.

Service

It had to go back in twice to have the badge sorted on the back of the car

Service

Friendly, helpful and competent team.

Service

Adam was very good, he kept me informed all the way through.

Service

Happy with the work carried out on the vehicle. The valet of my car was superb.

Service

Toby who dealt with us was brilliant, when we were purchasing the vehicle I had to ask to go somewhere private to talk regarding figures, apart from this the service was very good. Dan was also great.

Sales

Very friendly.

Service

Henry Gregory was ideal not too pushy and very helpful and informative. This was my deciding factor against Halliwell Jones.

Sales

All professionally handled.

Service

best dealership he has dealt with.

Sales

There was a delivery problem but the salesman kept me informed throughout and was very helpful

Sales

I've bought 5x BMW's and 3 were from Rybrook Shrewsbury. Very professional and personal service.

Sales

The service is first class right from when you call reception.

Sales

I purchased the vehicle due to the overall experience with the centre and that they allowed me an overnight test drive.

Sales

Very helpful, courteous and attentive from start to finish.

Sales

Everything was perfect.

Sales

I asked for a noise to be investigated and any repairs carried out under warranty. Some brake parts were replaced, the noise has returned. It may be that, having found the failed braked parts that the search for the cause of the noise was abandoned.

Service

The cost of the repair was too high.

Service

They were really good. I got a clear and comprehensive explanation.

Service

Excellent first class customer service from all departments; booking, collection/return, cleaning etc......

Service

The car was booked to be collected, but the centre had not arrived to collect the car. I booked for another day, when the car was returned I had to clean the seat due to marks on it.

Service

Due to my vehicle requiring parts not in stock, a courtesy vehicle was provided. This vehicle had been left with virtually no fuel therefore I had to visit a garage immediately after leaving the service centre.

Service

Everybody was very obliging.

Service

The best centre i have visted

Service

Efficient and friendly with no 'pressure' selling.

Service

They did a nice job on the service. The car was valeted inside and outside.

Service

They are always really good. Mike is really helpful.

Service

When I came to collect the car, the centre took an extra 50 minutes for the car to be ready.

Service

All staff were excellent with their service and advice

Sales

There was a lack of communication regarding the work on the car by the centre.

Service

Staff very friendly and helpful.

Sales

Oliver was excellent and kept in contact throughout. However, Rybrook dealt badly with the handover after Matt Topple left - no one appeared to pick up his customers until I contacted the dealership to ask what was going on with my car. Frustrating!

Sales

First class service from everyone at Rybrook Shrewsbury.

Service

Made welcome at the centre. Pleasant experience.

Service

It was a very good service, the reception was very nice and the service staff were very nice.

Service

My dealings with the centre have always been very good, the staff are very courteous.

Service

The customer service was good.

Service

outstanding service, so professional and friendly

Service

Never felt a hard sell, nice and relaxed atmosphere.

Sales

The salesman Henry Gregory was very helpful and answered any questions we had. Kept us informed all the way through from order to delivery. A credit to Rybrook Shrewsbury and BMW in general

Sales

Excellent service