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Always look after me very well and their work is excellent
My request to have my car back early was accommodated and I was kept up to date with progress during the day. Car was returned on time having been valeted. Excellent service!
Always friendly staff who go out of their way to be helpful and fit in with any requirements you may have. Plus the car is clean when returned !
PROMT EFFICIENT AND COURTEOUS
Got the job done, little frustrating I have to go back in 4-6 weeks to get brake discs changed - my misfortune I had a couple of 000 miles still to go. But everything in Rybrook's control was pretty good.
Good Service Reasonable price
Everything was done very efficiently
Service manager went the extra mile arranging tires through a third party as the car is managed through Pendragon and they needed to be fitted at Kwikfit.Chris rang through and enquired if the garage had the correct tires
As above; I am always looked after perfectly.
Attention to my requirements exceeded expectations
Very, very poor communications. Could not follow simple instructions to email me and answer requests for assistance for four days. Service adequate once the car was recovered.
My car was ready when they said it would be
Very friendly and helpful reception staff - service staff very attentive to my requests and completed all requests. Plus a great cup of coffee. A Park and Ride pass for my wife and I into Shrewsbury is great BUT it does cost me money!
Professional, efficient. Friendly helpful staff
A very friendly professional well run service.
Everything was well explained. Car valeted prior to hand back.
When I came back to collect car the service guy had gone home.It would have been nice to have seen him as i had asked a few questions which he was going to ask for me.Had to ring for an explanation why my car was asking for next service @ 4600 mls?
The service was fine but having to wait 3 1/2 hrs was extreme I'd been told 2. They had to fit 2 new tyres but even so. After Valenting I saw there was still bird poo on the roof I was told I would have to pay extra for this to be treated. Not happy.
Good communication, and staff always go above and beyond expectations.
Was impressed by the set up and the way we felt after picking the car up.
To have given a higher award, it would have been good if I had been given an estimate/indication of the cost of the service rather than just being presented with bill and also an indication of how long I would be waiting.
Got the repair done in the end but took a long time to get there
Took my car in for a new part at 10.30 and it wasnt ready until 5.00. Surely they should give you a time and then do the job so that you can get away sooner. I would have rather been told that they were busy in the morning so bring the car in at 2
All round good service
See above and particularly the phone calls when the car went in and after the work I was completed
Pleasant lounge, coffee & pastries, newspapers and treated like a VIP
Smooth and efficient delivery of service. Also quality of courtesy car was good.
Dissatisfied is too strong a term my perception is that elements of the experience werent up to the usual high standard. The process for booking in was efficient But the time agreed for collection was not met and valeting rushed
Excellent service provided, staff professional and friendly. Experience always positive.
Valet was promised both times went into garage and not completed, Service receptionist always busy and had to ring back.
When I bought my car I paid for the additional wheel and tyre insurance, but this was not picked up on your system and I was told I would have to pay £156 for a new tyre. Thankfully I remembered about the insurance but disappointed you did not.
It was a routine Warranty job and I would expect it to be good service
The job was done well, but what we thought would take 3-4 hours to complete, it took almost 3 days.PLUS: THERE IS NOW A LOUD NOISE FROM THE HYDRO-UNIT, WHICH SOUNDS LIKE IT'S STAINING AND IS GOING TO FAIL SOON.
From start to finish all the staff are polite and professional.
Quick, efficient, quality
Friendly staff and service i was treated like a friend rather than a customer
Handed over the keys car came back serviced and spotless, and I was kept informed of any problems
completely satisfied with work carried out
Never been let down
Mostly because if comments above. I know that my car has been looked after well & checked for safety issues.
Good service, but still awaiting a quotation for tyres
Helpful, knowledgeable and friendly. A pleasure to deal with.
The 90 minutes offer was not honored - it took 130 minutes.I was pleased to be offered a discount as compensation - this was much appreciated. Kudos.
I could take the car in when it suited me and it was ready when they promised
efficient and the car was ready whithin the time frame
On this occasion our car was returned to us by a driver. He passed comment that there was some polish on the windscreen which hadn't been buffed. Up on inspection in daylight, polish was all over the dashboard, Windows, doors. Handles full of grit.
I had forgot to mention while the car was in getting tyre fixed that the brakes where making a squeaking noise. It got dropped off by aa lorry and as he was backing it off the lorry the brakes were squealing again. He handed me a check list to say yo
Went very smoothly and all work carried out
Always friendly team
quick and efficient
Staff very approachable, friendly and helpful.
Was busy with an event and my wait was quite long this time with not quite enough in the way of updates
For the reasons given above. Great service and efficiency
Service took 2 1/2 hrs inc car clean service was supposed to be 1 hour .
Car returned to us on time,price as told before hand.clean and valeted.
After collecting my car for a full service my car had an oil leak! It didn't have one when it went in for a service! On collecting my car for the 2nd time i was told i won't have an oil leak now, no charge however it wasn't your fault!!!
Professional staff all round. Friendly and courteous.
You are almost trying too hard to provide outstanding customer service. I don't need asking whether I need a coffee every 15 minutes. There is attentive, then there is 'overly' helpful. It is a difficult balance, I can understand that.....
While service was completed efficiently and without hassle while I waited, the complimentary car wash was of low quality with parts of the outside of the car being missed.
Work carried out to time specified. Car washed and cleaned.
Lady (Tracey?) who looked after my visit really did good job, despite my lack of availability on the phone!
On the issue that needed sorting, perfect. Dissatisfied because they found a second issue and wouldnt fix it under warranty because they had found it, not me. Told me Id have to book in again and pay my excess again. Poor in my opinion.
Rang to tell me what was wrong with the car and a price, rang to say it was fixed, rang to say it was on the way home. Great communication and service.
Service seemed ok. Yet another recall re: exhaust system and no information provided to me when I collected the car what had actually been done I.e parts replaces or software changes. Just a sheet with basic service info.
Everyone was very friendly and welcoming but why does it have to take so long?
Excellent customer service, Jamie Wray was one of the most informed sales executives I have come across from my many years of dealing with various BMW centres. He understood my requirements and went out of his way to ensure the deal happened.
kept me totally up to date with delivery schedule, test drive organised very quickly and knowledge of vehicle excellent.
As with the last two cars I have had from Rybrook the process was easy and more importantly without pressure.
All the staff were very friendly and able to assist, or would find someone to assist or answer questions. Cameron Short, the new car sales executive, looked at all options for us. He was always positive and helpful.
Early days but all staff were very helpful.
5/5 if the receptionist had physically got up to get the sales person I had been dealing with. Wouldnt mind except I was left waiting 20mins. He wasnt in his own office but another chatting with colleagues so appeared unavailable. Avoidable delay
polite, helpful and very knowledgeable staff
Very thorough and professional process conducted by friendly and knowledgeable staff
I was looked after from the moment I made my initial enquiry. The face to face contact with my sales advisor was appreciated. The buying process was smooth, as was the collection. I liked getting the automated updates on the progress of my vehicle.
Cameron Short salesman outstanding !
Quick, easy, no hassle...
Very pleased with the vehicle and the service
BMW dealership could not be faulted, however the car delivery was late by 2 weeks - logistics issue??
I was more than happy with your sales man Tareq Ahmed very proffesional