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Never been let down
Mostly because if comments above. I know that my car has been looked after well & checked for safety issues.
Helpful, knowledgeable and friendly. A pleasure to deal with.
Good service, but still awaiting a quotation for tyres
efficient and the car was ready whithin the time frame
I could take the car in when it suited me and it was ready when they promised
The 90 minutes offer was not honored - it took 130 minutes.I was pleased to be offered a discount as compensation - this was much appreciated. Kudos.
On this occasion our car was returned to us by a driver. He passed comment that there was some polish on the windscreen which hadn't been buffed. Up on inspection in daylight, polish was all over the dashboard, Windows, doors. Handles full of grit.
I had forgot to mention while the car was in getting tyre fixed that the brakes where making a squeaking noise. It got dropped off by aa lorry and as he was backing it off the lorry the brakes were squealing again. He handed me a check list to say yo
Always friendly team
Went very smoothly and all work carried out
quick and efficient
Staff very approachable, friendly and helpful.
Was busy with an event and my wait was quite long this time with not quite enough in the way of updates
Car returned to us on time,price as told before hand.clean and valeted.
Service took 2 1/2 hrs inc car clean service was supposed to be 1 hour .
For the reasons given above. Great service and efficiency
After collecting my car for a full service my car had an oil leak! It didn't have one when it went in for a service! On collecting my car for the 2nd time i was told i won't have an oil leak now, no charge however it wasn't your fault!!!
Professional staff all round. Friendly and courteous.
You are almost trying too hard to provide outstanding customer service. I don't need asking whether I need a coffee every 15 minutes. There is attentive, then there is 'overly' helpful. It is a difficult balance, I can understand that.....
While service was completed efficiently and without hassle while I waited, the complimentary car wash was of low quality with parts of the outside of the car being missed.
Work carried out to time specified. Car washed and cleaned.
Lady (Tracey?) who looked after my visit really did good job, despite my lack of availability on the phone!
On the issue that needed sorting, perfect. Dissatisfied because they found a second issue and wouldnt fix it under warranty because they had found it, not me. Told me Id have to book in again and pay my excess again. Poor in my opinion.
Rang to tell me what was wrong with the car and a price, rang to say it was fixed, rang to say it was on the way home. Great communication and service.
Service seemed ok. Yet another recall re: exhaust system and no information provided to me when I collected the car what had actually been done I.e parts replaces or software changes. Just a sheet with basic service info.
No issues when we neede to change mot time slot to suite us always welcomed thanks you
Price was reduced on completion of the work and every dealing I have had with service dept has been top notch
Great staff, first class service
Ease of booking car into Rybrook.Able to deal with questions/faults in a proffessional manner.
Fixed 2 or the 3 issues. Was told that road/wind noise was within limits. Disappointed, didn't expect this from a BMW.
always easy to deal with.plus I gained a nice clean car!!
Job done to cost and time
Friendly, efficient and quick service.
Without fail, everyone from walking into reception onwards makes me feel welcomed. I have bought 2 cars from Rybrook Shrewsbury and every time both sales execs Martyn & Adam come over and say hello. Grant on servicing is always so helpful .
Grant was very good in ensuring my problem was fixed
Great service, lovely waiting area with lovely coffee and refreshments. A 2hr wait was very comfortable.
They couldn't have done more to make it a very pleasant experience.
The service you get as soon as you walk in is very good, and as long we are comfortable everyone is happy, our needs are well cared for.
Made an effort to fit me in and solved the problem.
Excellent treatment by staff as soon as we entered the building
Car running well and service personnel gave me time and patience to answer queries
Grant knew that I was under time constraints and when it was taking a while to get my car washed he went and washed my car himself so I could leave on time.
Reasonable pricing structure and excellent facilities
Very well looked after.
The dealership managed to find the ideal car that suited my budget and needs, but it was in Warwickshire. The car was collected, washed and MOTd and ready to drive by the following morning. I would not expect that from other brands.
My problem was resolved to my complete satisfaction
Great, I was late booking in and they managed to limit my down time and fitted around my schedule
There is no other mark I could give, one very happy customer
You said it would take about an hour and it did
Excellent customer service. Polite and friendly staff.
Service representatives were polite efficient and friendly whilst ensuring I understood all elements of the transactions and costing.
The car is fine and work done ok, but :still outstanding is:- Why does my iPhone drop to aux from ipod conneciton- Not happy with reply for metal on steering wheel that is sticking up and has cut my hand twice. Reply was not covered by warranty
Its the same answer 5 star treatment.
Members of staff are always very helpful and courteous and my car was returned in a timely manner as requested. Car had also been cleaned which is always appreciated.
Warm welcome from everyone involved, Coffee and Park and Ride tickets provided to help pass the time. After service the car was cleaned and valet carried out.
Very Good Service
Would have scored 5 star if my car had been returned clean.It was however snowing which I have made allowance for the cars exterior but the interior was very poor and I had to spend a lot of time cleaning it myself.
Excellent customer service. Friendly and accommodating staff.
The whole transaction was conducted in the most congenial atmosphere. As always at Rybrooks, the staff involved, were extremely helpful and informative. Any concerns or questions that I may have had were handled with patience and understanding.
I did request a cost for dent repair and calliper painting and was assured they would get back to me after phoning on seceral occasions no one returned the call
As a customer I was able to wait while the service was complete in comfortable surroundings with hot drinks to hand.
Always helpful and thorough
No issues. Decent loan car FOC
The service was efficient and welcoming. Always kept me up to date with how the service was progressing and professional customer service manner, kept me topped up with coffee too in nice lounge area - time for me too.
Friendly, helpful staff.
Second visit. Windscreen washers not working, earliest courtesy car was in three weeks time, car could be looked at in three day and would only take 1 hour. Actually took 2 hours which disrupted work plans for the rest of the day.
Had an issue with my car, they collected it left me a car then dropped mine back off once it was fixed
As above, I cannot find a fault with any aspect of the experience
Everything went as agreed and within the expected timeframe
two warranty items for which there was no charge had been left off my invoice. I am being sent a new invoice
Face to face discussions are very good, servicing okay (no valet on completion felt like a misstep), but trying to call Rybrook is unnecessarily complicated. Have to speak to two people before getting though to the service department.
I had an issue with my Approved used vehicle which was a warranty repair and was going to be a big job. Regardless of this fact at all points before the job, during and on pick up, I was informed of what was happening and handles professionally.
The individual I spoke to in arranging and paying for the service was polite and knowledgeable.
Service done quickly and car cleaned all within 2 hours
As always Grants technical knowledge and professional attitude was first class.
Very hepful, and done it in short time
This was the three time it had gone in with the same problem, finger crossed that it is now fixed.
Helpful staff, car collected & delivered efficiently even though I live some distance from Shrewsbury.
They collected and returned my vehicle for me clean, tidy and serviced- what more could I ask
A bulge was found on my tyre and I was warned it made my car illegal. However, the replacement tyre offered was overly expensive; the identical tyre I had fitted elsewhere was £100 cheaper. I fail to see how this encourages people to use you.
The service wasn't what i expected,i had issues which should have been addressed before sale, after sale disappointing, shame really as it tuck the shine of buying my car.
Kept informed throughout
Not sure what I can say other than the service met with my expectations and once again, it all met my expectations.
Minimum effort to organise, no effort to have the service carried out. No problems.
I would like to know if the tyre pressure had been checked and was ok
Really helpful and knowledgeable staff
Because I was completely satisfied
Excellent service provided by friendly, knowledgeable and professional staff.
Everything has been very well done.
The staff member I dealt with was outstanding. The service was outstanding.
Met and then exceeded my high expectations
They couldnt do enough to help
Top customer service, kept informed at all times car picked up from home was a great help.
Also asked for stone chip on bumper to be looked at and priced at time of booking, this also has not been done
The repairs were done in the agreed time frame and the courtesy car was fine for the purpose that day.
Would like to have discussed the invoice so I new exactly what work was carried out
Great customer service
STAFF ARE ALWAYS VERY HELPFUL
During my second visit car needed sensor on passenger seat to be fixed. This was done, but did not re-attach the seatbelt, so car had to be booked in again. When I contacted customer service there was no acknowledgement of the inconvenience caused.
The sales advisor Matt had a real depth to his product knowledge, this results in a meaningful conversation with regard to the product.
Nothing to fault
All work done efficiently and courteously.
Friendly, professional and efficient
I had to ask when my car would be ready after waiting some time. I would expect to be kept informed.
Professional courteous efficient pleasant
Service advisor Grant was especially helpful, as was technician Tom Hick and Trevor Rock. All deserve special thanks for helping me out.
I was very surprised that I was quoted £595.61 to replace a broken earth lead. This is a short length of copper wire with a simple terminal at each end secured by bolts. It cannot be worth more than £10 and would take 5 minutes to fit.
Service completed timeously
Excellent service from Dale and his team.
Most things completed as requested, however washer jet not resolved.
Professional, courteous and caring staff
as above very efficient and polite
I was looked after from the moment I made my initial enquiry. The face to face contact with my sales advisor was appreciated. The buying process was smooth, as was the collection. I liked getting the automated updates on the progress of my vehicle.
Quick, easy, no hassle...
Very pleased with the vehicle and the service
Cameron Short salesman outstanding !
BMW dealership could not be faulted, however the car delivery was late by 2 weeks - logistics issue??
I was more than happy with your sales man Tareq Ahmed very proffesional
The dealership was very helpful and couldn't do enough for me. The handover by Cameron Short was really good and he took his time to explain everything to me.
The communication from Henry Gregory in sales was flawless. I really hope tge quality of staff at these showrooms is appreciated and not taken for granted.
Very friendly staff, always smiling, even thou my car was slightly delayed I didn't mind, was really worth the wait.
Staff at Rybrook are very helpful and proffessional
Prompt service, very friendly staff and dearly delivery of the car.
Very good as before.We have just one open point on the finance agreement which I am sure (hopeful) will be resolved.
I think my responses to the first two questions highlight exactly why the guys at Rybrook Shrewsbury get this score - just a great experience, kept fully up to date by phone and email as to status of the car. Rob Jones always kept me fully informed,
Absolutely, can't fault them. Reception greeted me straight away. Tareq, took so much time to explain everything and always kept me up to date. Called me when he promised he would. It was a better service than at Disney. Amazing!!
Always willing to accommodate
All down to excellent customer service
Always get a good response to any questions i ask
The whole team was flawless, when we did have an issue Matt and Martyn sorted it out smoothly
Apart from a slight delay due to the weather and a late delivery which was no fault of Rybrook, I am very satisfied.
From start to finish Robert Jones our sales contact was professional, very efficient and polite. We had lots of questions before and during the purchase and Robert answered all of these straight away. Also delivering the car a week early!!
The whole experience from the initial enquiries and ordering to the completion of the contract and delivery of the car was exceptional. The staff, especially the sales and finance executives, were very efficient, helpful and informative.
Superb people to talk to&made u very welcome.
Salesman was first class
Easy and smooth transaction
The salesman was the best we have dealt with at this branch.
They were all very welcoming
This was my first experience with the Shrewsbury branch and so far so good. They were very helpful and courteous but let's face it, it was only to be expected after all their job is to sell cars
Wasn't sure what I wanted but went through the options and asked the sales person to look for a car for me with certain spec which he did.
Very good level of service and professionalism. Customer centric attitude.