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Martyn was very helpful, listened to our requirements and sourced the car we wanted at the right price
staff very good and helpful car finish at agreed time wheels not cleaned as good as they could have been but only minor issue
Prompt and efficent
Adam was very helpful and knowledgeable
Very pleasant staff who dealt with my query exceptionally well.
See comments below
Thank you for your feedback regarding the team, and stating how easy we made it. your other comments are being looked into with BMW and we will come back to you.
They did what they needed to, in the time stated.
Not all the rattles were put right
polite and professional
At the beging there a little confusion but was resolved quickly and efficiently
Pleasant welcome as always and nice surroundings while I waited.
proficient and efficient.
Good polite service helpful staff
Pleasant staff, comfortable waiting area and it passed the MOT!
Was quick and efficient
I would like to have been given a full list of the work carried out to take away. As the Sat Nav is 2 years old there ought to be an update on the maps as they are now considerably out of date.
Professional and courteous
Really helpful service through the representative at the service desk, sorry I can't remember his name. As usual the entire team at Rybrook were very helpful and made the wait very relaxing.
As always very friendly and professional. The receptionist made me a cup of coffee and I received a free bus ticket so I could pop into town. My car came back cleaner than when it went in.
I returned to collect my car from service and was informed that it was not ready. I was kept waiting for over an hour. The car was left at 10:00 and collection arranged for 16:00. I asked them to ring me if there was a problem. No call received.
Thank you for your feedback and we are very sorry for the inconvenience. We are very serious the customer experience we provide and clearly on this occasion it was below both yours and my expectations. We will make sure that we improve our communication and waiting times.
Service was 1st class
I had to return my vehicle to be worked on again as the heat shield was not fitted back on properly after working on the flywheel which was an inconvenience. Otherwise, very good customer service was given.
Service was completed well, but following my service id spoken to a couple of guys about some paintwork that needed touching up and a new front grill for my car, ive called 3 times since and am still awaiting a call back.
Prompt and courteous service from Grant as always
Car was collected, part replaced, car returned.
I was disappointed to find that the blocked screen wash jets were not covered in the service. I was charged £60 to rectify.
The staff were very friendly and welcoming and offered me a hot beverage while I waited and they finished my car ahead of schedule
Chris service advisor was brilliant- he was very attentive, kept me infomed throughout and made me feel very important. I spoke with service manager, Peter and reception staff - all of which were brilliant and exceeded my expectations.
The car was collected and returned on time and everything was explained to me before any work was done.
I am disabled and so Rybrook offered to come to my house to pick up the car and return it at the end of the day.Not only that but they had given the car a free valet.My X1 was perfectly clean both inside and outside.I was more than satisfied.
On the day, I could see that the service had been completed as my car was parked outside. However after another 30 minutes I had to approach the desk to see what was happening. Service book wasn't stamped. Standard of cleaning my car not good.
A customer services manager called Zoe was absolutely marvellous and organised everything in a friendly efficient and professional way. Due to serious ill health Zoe readily went the extra mile to help me. Please congratulate and thank her.
Polite staff, job completed within estimated time.
It took somewhat longer than I'd been told. However I was well looked after and find your staff to be friendly and professional.
I was promised to have one of the sit plastic fitted a week after the service because was faulty but so far 2 weeks is gone and I had no phone call from the service at all with the arrangements
As always, the staff are very welcoming and courteous. The work.carried out on my car was, as expected, to the highestop standards.
Job done on time, car washed afterwards, staff always extrremely courteousand helpful.
After dropping off my vehicle, I was taken to my workplace, and a couple of hours later, it was brought back to me there, having been valeted after the service. I was very pleased.
Polite and competent staff.
Professional and friendly staff. Took time to explain the situation and reassurance given that identified problems would be fixed under warranty
Excellent customer service.
Good service, enjoyed the Diet Coke whilst waiting, clean & comfortable waiting area. Service man was friendly too
Because i was entirely happy with the service.
Superb staff on reception, very helpful and cheerful. Work on car was carried.out on time.and as.estimated.
Everything went as suggested when I booked the service. On time start and completion. No problems and friendly and courteous environment, with good hospitality.
Everything was completed as requested and on time and the receptionist explained the work that had been carried out.
First time experience was pleasant
job£ was completed in good order but it took 2 hours to change /put a new tyre on a wheel. also new tyre cost over £300 so I was not very pleased that it took so long and cost that much. I did not leave with a very warm feeling towards bmw after that
Not enough characters available in this box, so used answer box for Question 3.
All went very smoothly - no problems
Problem appears to have been resolved without unnecessary disruption
The service engineer (Grant) was very thorough with his explanation of the problem. He gave me my options and a quote which was competitive.
I think your approach is really excellent. So superior to the Mercedes garage. Truly customer centric. Had a smallbump and you genuinely tried to find most cost effective way to fix it. Was genuinely surprised and delighted by the pre 3 year check
Good friendly customer service. And at the same time professional and efficient.
The reminder letter that my warranty was due to expire was extremely well received,it was no trouble to book my car in,staff were very friendly and accommodating
Excellent service from the start to finish.
My car was due MOT and service. Although the car passed MOT, it revealed that new discs, brake pads, and steering links needed replacement, the service and repairs were not done, as the cost quoted was £2,800. Far too expensive!
Great staff, Jamie Wray was exceptionally knowledgable about the product and finance.
Very welcoming and friendly
Unlike bmw Wolverhampton whom my car was recovered to from bmw mobile care and despite them haviing a full crash report (which they never read and just checked the steering) I got the repair quoted and then sorted most promptly by Rybrook.
I was looked after and so was my BM!
Fantastic efficient, professional throughout
Customer care and communication excellent
As you walk in there is a relaxed atmosphere and nothing is too much trouble and someone is keen to help you if you look lost. Staff soon sort it as to why you have walked in and walk you to your destination to meet the right person.
Fault was diagnosed and fixed. Loan car was provided however only fuelled for a range of 40 miles which seems unreasonable. My vehicle was returned washed however drivers seat and interior door pulls were left very dirty/greasy and required cleaning
I went into the dealership with a small problem. It was dealt with swiftly, professionally and to my full satisfaction. Quality of care was very good.
As usual, very helpful and professional.
Of the 3 things the car was booked in for, 1 is still outstanding
The standard of the work done was very high. The people, as always, were a pleasure to deal with. I would have given completely satisfied if I had perhaps been kept up to date a bit more regularly as it was a long process over 7 weeks.
Excellent advice and service. Very professional. Good communication from Grant and the team regarding expected work and time to completion.
Knowledgeable and pleasant staff from the receptionist to the managers.
Work completed as promised in allotted time.
Very professional & did not just try to fill out the screens
Excellent service by all in aftersales and fantastic dealership.
everything completed within quoted time scale. Very courteously looked after by the gentleman on the service desk. Car returned to me mini-valeted!
Great service, no issues, friendly staff.
constant communication letting me know the situation at all times
Disappointing chain of events where driver arrived hour later than arranged - and loan car not dropped despite being arranged with Chris and confirmed day before by Jasmine. But this doesn't reflect usual level of service
Booked in to replace break pads but told after 45 mins that no pads in stock.
Unable to resolve the problem.
I was very happy the service desk staff, Zowie, extremely helpful. However, the service side was not nearly as good. I was told I needed new rear tyres, but when I looked at the paperwork the tyre size was recorded incorrectly.
Everything was done to my satisfaction..
Friendly and informative staff.
Dealt with in a very concerned caring and professional manner throughout. I was very impressed with the service we received even though the car was not sold by them.
Good Service !
Because as always they are polite, helpful and friendly, as a woman owner I appreciate this as in some places this is not always shown.
Outstanding in every respect. Individual care given too.
Friendly, efficient service,would have been full marks but missed an oil change that was due imminently.
No problems. Took a while longer than expected and estimated.
It took a surprisingly long time to replace a rear light lens and one wiper blade! I was also dissappointed that the car had not been cleaned as offered by the Service Reception guy
Thank you for your feedback and I am very sorry that our service was below our usual standards. Your experience will be investigated and where required improvements will be made to our waiting times and cleaning process.
BRILLIANT NO FUSS NO BOTHER JUST DID THE JOB
Had some small body work repair on my wife'snew car. Done in a day, very courteous staff. Zoe went out of her way to ensure my wife had an automatic to drive round in while her car was being repaired.
Work carried out, as requested, in the time stated.
I received prompt, courteous service as is usual and was very happy with it.
Completed on time and car cleaned nicely inside & out
Headlights been "replaced" under the warranty,however when I have asked for an invoice, been completely ignored.Still awaiting for any response.
Problem was identified and corrected without fuss.As always Grant Lloyd was absolutely suburb in his dealings with me.
Seamless service and complete satisfaction.
Sales person was attentive without being pushy.
First rate customer service in the centre from start to finish. From the receptionist through to the service advisor and a job well done.
Jon Leonard went out of his way to be helpful and delivered me a car that exceeded my expectations.
Very smooth process Jamie Wray was always available to discuss any concerns
The service assistan Jake was very obliging and freindly nothing seemed to much trouble
Excellent car, excellent personal service.
Very good in all departments
I arrived on time, everybody was expecting me, the hand over of keys and the paperwork was completed in a friendly and efficient manner and I picked the car up when I expected to.
Exceptional service from the moment I dropped my vehicle off to the moment I picked it up by both the front desk to the service team.
Staff always ready to help.
Minor item-I forgot to lodge my service record booklet with the Service desk and wasn't reminded when collecting the vehicle so had to send by post.The turnaround was very quick.
Front reception was excellent, service reception kept me waiting because they were oh so busy. On picking my car up they tried to charge me for the service when I have a service package on my car. Ever so sorry but we're still so busy, that won't do.
Its not about the maintenance to the car, they provide me with a service experience.
Service completed on time. We were texted when the work was finished. All work carried out as asked.
Would have been a 5 but there was nobody available to conduct a proper handover of the car. i.e. To go through different functions of the car
Well explained and no rush at what was a busy time.
Tarek Ahmed who was dealing with us made the whole process of getting our car easy from helping us choose the right car for my daughters mobility ordering. He delt with everything taking the strain off us.
Excellent service start to finish by Abby
The staff at the centre have been excellent. However, we have not yet got delivery of the care because it was broken into and damaged at the holding compound away from the dealership. Damaged parts have been ordered from Germany.
The salesman Cameron short and the retail sales manager mark schofield were fantastic to deal with. Everyone in the dealership were great and very easy going.
My first experience started with a test drive of a 118i Msport. Tom who was the BMW genius was very useful and knowledgable about the car and was able to answer any of my questions. Tareq was my salesman and was equally as competant and knowledgable
BECAUSE ITS A FACT
I was dealt with very professionally from the first meeting with Tareq Ahmed and the car I ordered was delivered extremely quickly. The quality of the vehicle is outstanding and Tareq at Rybrook was able to answer all my questions. Overall very good.
The service was attentive and professional throughout the process
Made to feel extremely welcome and valued from first walking in to look through to collecting the car
I specifically appreciated the efforts made to ensure the car was registered before the beginning of April
Excellent customer service, keen to offer competitive prices and packages, kept up to date on the vehicle build and sales process throughout.
Owned BMW cars for over 25yrs have never been anything but very satisfied
Everyone moved mountains to ensure that I had an exceptional deal and service was superb.
The sale was carried out with a great deal of attention and those issues I did have were dealt with appropriately
Tareq was professional courteous and listened to my needs. He was able to assist me in making the perfect purchase. He is an absolute asset to your team!
Tareq done a great job of getting me a good deal and keeping me informed all through the build / shipping / delivery phases - it all had to be completed before April to avoid the new VED rates, and I'm very happy it all game together as planned.
Really excellent experience purchasing from Rybrook, Sales (Abby), Finance (Mark) and Genius (Matt) were fantastic, no problems at all. Went to Shrewsbury after appalling at Knights nearly didn't get BMW, changed mind with total different approach.
Excellent service, We enjoyed the whole BMW experience buying our new 1 series. Salesman we dealt with was polite, positive, dealt with all our questions.It was a pleasure to buy a car from BMW Shrewsbury.
Everything was very straightforward and clearly explained. Friendly helpful and absolutely no problems.
As always Martyn Gough at the Shrewsbury dealership looked after me well and kept me fully updated at each stage of the process.
Martin the salesman made us feel totally relaxed and fully informed throughout our purchasing experience.
Valuable advice prior to & during purchase. Practical assistance during period between ordering and receiving the car. Friendly, courteous service through out by all staff from customer reception to salesman to new car sales manager. Excellent.
Because from start to finish Tareq Ahmed, our sales consultant was second to none! He was so helpful and dealt with all our queries immediately. We never once felt pressured which we've experienced at other dealers.
I was at all times treated with respect and felt I had been given true, genuine information regarding the car I was buying. Nick Bradbury could not have done more to give me the satisfaction that my requirements were to be met
Sale and hand over done extremely well, salesman excellent.
Everything ran smoothly and car arrived earlier than expected.
lovely service, fast and efficient. Great communication and service throughout.
Really engaged sales experience, as I would expect from a BMW dealer.
I have been a customer for several years and feel very looked after here. Cameron was a excellent sales person.
Made to feel at home.
From the moment my wife and myself walked in the showrooms we were made to feel welcome and the sales rep Mr Martyn Gough was excellent.
Contact with sales rep was easy and responsive. E-mailed with up dates on delivery , documents etc. Car was delivered on the date set and ready at the time agreed. Car and extras were as agreed. Staff at centre are pleasant and friendly.
the experience was not what I expected, or previously experienced, from a BMW dealership. It was no better than a lesser marquee dealership
Where else would one come away feeling special?
A First Class Customer Focused Team, who kept us informed and arranged everything to suit us. We took delivery of Two New BMW motor Cars on March 1st, and felt that our custom mattered
Excellent customer care.
Attention to detail and personal service
We have always received excellent service from our sales representative, Henry Gregory at Rybrook, Shrewsbury. He is patient and very helpful to assist us in everyway to complete our purchase
Excellent attention to detail from sales. Kept in communication, worked hard to find a suitable car for me at short notice.
We would particularly like to highlight Tareq Ahmed who sold us our car. A refreshing change and not your typical 'car salesman'. We were going to purchase front BMW Wolverhampton but based on customer service received from Tareq we changed our mind.
Henry Gregory who we dealt with at the showroom was excellent