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Your staff are always extremely polite and helpful, and the car is always well looked after and comes back clean and looking new again.
There was a long wait
Only a 4 as the service indicator on the car has not been reset. This is most annoying every time I start the car.
Because all went according to plan
A very courteous team who made me feel very welcime
Really helpful service manager
Time taken, courtesy and job done were as they are always done...including my car wash!
helpful staff and repair done as required. question I asked about the tyres size which were fitted when bought which were quite new was not answered by service.
No problems, polite & pleasant
Collect and delivery of the car, came back pristine and work required comprehensively explained.
Always find the service to be very goodLynn on reception is always lovely and goes to the trouble of remembering my name and I find every member of staff I deal with the be very professional.
Everybody was very friendly and went out of their way to make sure that the experience was exceptional
The team dealing with our particular issue, Peter Powell, Service Mgr and Chris Wimbush, Senior Service Advisor were exceptional in the way they managed the prolonged timescale to resolve the problem and exceptionally professionl in all dealings
The whole experience was seemless including the need to utilise the BMW Insured Warranty which was all completed by the service team with no need for input from me.
The staff are always very helpful, accommodating and efficient
Made to feel valued as a BMW customer by very helpful staff.
Quick easy service.
Dealt with very promptly, efficiently & courteously
Collection and delivery perfect , work carried out and returned clean , only thing I don't understand is why the service light cannot be reset , and the brake light is on . Which was reset before by myself and now either front or rear can be done
All very good, no problems
The vehicle was pick d up 40 minutes later than arranged.
Car had to be returned for further work.
Open early so l could drop off my car before work. Called me as soon as it was finished, told me what the price was before the job and staff really helpful
Service was conducted as agreed. I had no reason to give alternative answer.
A very pleasant and professional service and always nice when staff who originally sold the car remember you.A flexible service was provided and I was confident that while away the car would be ready upon my return.
Because of the outstanding service
Kept fully informed about the work being undertaken. Provided a collection and return service
Generally excellent service. I was planning to stay in the centre whilst the service took place, but my plans changed at the last minute. I asked if the car could be returned to me, sadly this wasn't possible. If it was, then it would be 5 stars.
Despite the staff at Ryebrook being completely courteous and helpful when I collected the car after repairs the control panel showed a fault soon after driving off, The repair was deficient .
Extremely well looked after by the staff . Immediate service .
Everything was completed without issue and on time, all the staff were 10 out of 10
Good efficient service tyre changed to my satisfaction after incorrect tyre was supplied on an approved used BMW purchased from another BMW dealer, and waiting 6 months to get satisfaction.
accommodating and friendly
Looked after straight away the young girl sorted out my paperwork and my loan car with no problems
Courteous and professional service
Efficient service and friendly staff
everything was done to complete satisfaction
Efficient, polite and pleasant surroundings
Staff always helpful and polite.
Adam was very pleasant and communicated really well about what was going on - better than any garage employee I've dealt with in the past.
They were not 100% satisfied they had rectified the problem, to be absolutely sure would have involved a lot of extra work, so it was test it out and if not to return. Luckily it does seem to have sorted the the problem.
1. Kept me well informed of the progress of the BMW Recall;2. Arranged for my car pick-up, and the provision of the temporary loaner car very professionally;3. Returned my (clean) car to me when indicated.
Stopped in on spec with a problem, quickly sorted. Great facilities so I can work whilst I wait and friendly staff
As expected, everything was handled professionally and telephone calls were made when promised.
Always helpful staff, know what there talking about.
Just going that little bit further
I was told I'd get a call the following day; a quote for supplying some tires. I never received it
Very good service as usual.
The service was done quickly while I waited,car was washed and the coffee was lovely??
Prompt and speedy fitting of mud flaps at a reasonable cost.
Breakdown repairs sorted quickly.
I would give a completely satisfied rating but i have an ongoing dissatisfaction with my i-drive/media software.
Wasn't a service it was an issue with the car
The service was swift and efficient and the car was ready and valeted well within the 2 hours I had been told it would take. In the meantime I was warm and comfortable with refreshments available.
Courteous, obliging and helpful. Plus a cup of good coffee which your receptionist brought to me.
Complimentary valet standard could have been better, all windows badly smeared and front wheels only partially cleaned.
Friendly professional staff. Kept me informed
Very helpful friendly staff how offered great service very informative
Every body is so nice and polite !
everything was so simple & easy
Very satisfied, friendly staff. Road access to the centre (sharing an entrance with McDonalds) is the only downfall, it can be a little congested.
Fault quilkly found and corrected.
Great customer service from Zowie
Zowie Bellingham at Rybrook provided excellent service. I had a sporadic engine fault and was concerned that Rybrook would not be able to find it. Zowie organised a courtesy car, noticed that I also need an MOT and was highly efficient and helpful.
Job completed to my satisfaction .
Very pleased with the care and time - and courtesy - taken to resolve the problem this time (following a previous visit which had not been as successful as I'd hoped it would be).
Easy to arrange, didn't have to wait for long to book in or on the day of servicing.
The usual hight standard of service I have come to expect from BMW
Great Customer service. All staff are really good - Reception, Service, Sales. Can't fault anything - its why we keep going back. They are always doing the best for their customers. Pleased with the deal on my new car - thx Dale and your team.
Because I've had unsatisfactory experiences at other dealerships with previous BMW cars.
Received phone call on Monday am ( 21/11/16) advised car would be ready to pick up.Agreed to collect 6 - 6:30pm.I travelled half way to Shrewsbury before receiving a call telling me that the car was not ready.Travel to S/bury is 37 miles one way!!!!!
The visit was made very easy
Job done on time. Good area to work with laptop.
Explained what was happening, and pointed out some settings on the vehicle
It's rare these days that you feel that you, as the customer, matter and the service and attention you receive at Rybrooks in Shrewsbury makes you feel that way.
I rang and said when I'd like it serviced and they said that would be fine
Very friendly service, very efficient. Well done
Great customer service
The service was dealt with efficiently it was just expensive and I was recommended not to take the service pack when I bought the car.
I am very satisfied with the service from the dealer but should not have had to attend
Professional Fast and Solved my issue
Because the staff at Ryebrook always appear to remember you and treat you like a friend as opposed to a walking cheque book..the nice touches make a difference
THINGS MOVED AND NOT PUT BACK IN THE SAME PLACE OR POSITION. EG DRIVIING SEAT AND STEERING WHEEL.
The service went as told. Car was brought back on time and staff were courteous and attentive.
Everything done to time and as planned
Courteous, job completed on time and good facilities
Zowie my service centre contact was fantastic! She sorted the service, loan vehicle and additional number plate replacement with no fuss and always has a smile.
Very friendly and professional
Well you guys are stars. I live between you and Haliwell jones, and my experience Rybrook has smashed Halliwell jones out of the water. The quote I had for the damage off Rybrook was £450, vs what Halliwell jones quoted me of almost £1200.
Excellent reception staff and very attentive service personnel. Work was carried out on time and what was a very dirty vehicle when it arrived, came out like new.
Great service from Adam Humphreys in the bodyshop
The lady who served me kept me in the loop at each stage and how long my car would be.
Friendly greeting on arrival and the work required clearly explained.
No issues whatsoever, friendly professional staff
Usual high standard of service from the team.
Everything went as it was meant to.
Excellent customer service. Fault on our bmw was reported on the day and rectifed a few hours later. We were given regular updates while waiting.
Excellent customer service from both reception and sales teams
Just because it was excellent service
Friendly and knowledgable staff. Excellent dealership experience and feel like a valued customer. Fantastic product. The showroom experience on delivery of the car was first class. The 'launch bay' is brilliant.
Our salesman, Tareq Ahmed, was very helpful and courteous throughout. There was no pressure in any direction, just helpful, informative guidance delivered in a friendly manner, yet completed in a very professional manner. Excellent service.
The staff are always pleasant and happy to help in any way they can. This is my fourth car from this dealer and I have always been looked after very well. Customer satisfaction is what they aim for and they have definitely achieved their goal.
Can't get better service anywhere,such a change from Benhams dreadful experience
Being my first time with a BMW for many years in retrospect I think I needed a little more instruction in respect of the instrument controls. Apart from that I was very impressed with the whole process of selecting the specification and its costing.
Easy correspondence with email. Sometimes emails a little abrubt. Not all questions always answered. Although requested a debadged car, this was not what was delivered.
From the receptionists, thro to the sales executives and business manager everyone was courteous, helpful, and attentive to my needs on all my visits. I didn't feel pushed or rushed into making my mind up.
Excellent advice and support from Martyn a Gough sales. Delightful, not pushy, made the whole experience a joy.
It was a quick and convenient process.
Original car which we chose and bought had already been sold by another dealer. When a vehicle was eventually found, everything went smoothly.
Just good as expected
Staff were all very helpful
From the moment we went onto the showroom we felt welcomed but not overwhelmed . Each member of staff courteous polite & well informed.
Very polite and helpful reception staff. Appointments on time. Full and thorough description of my new car from salesman. Telephone calls and emails to keep me informed of delivery date
I ordered a rare BMW M2 and this was the only dealership that offered me a booking slot. Then they nicely surprised me with bring the order forward and i was so happy with the car.
I would never normally give 100% for any survey, or certainly cannot remember doing it in the past, but in this instance I could not fault the service in any way whatsoever, from start to finish. Always received good service from Rybrook.
The communication was superb the only small issue was that I requested internal wifi with the vehicle and this got missed between sales man handover due to one member of staff leaving.
All at rybrook shrewsbury made it a special day.
Excellent service by Tareq Ahmed
The sales executive I dealt with, Abby Vanhorn, was helpful and patient from the very start and throughout the buying experience. No question was too stupid and no demand was too difficult.
I obtained a very good part exchange deal for my old BMW. The salesman was very knowledgeable and not at all pushy. He was extremely helpful in all regards. This is the fourth BMW that I've purchased from this dealership.
Throughout the purchase experience every effort was made to fulfil my requirements exactly. I was kept in the picture at all times by the salesman andnothing was too much trouble for all the staff at my local BMW Centre.
I cannot fault the service I have received from the guys at Rybrook BMW but was disappointed that BMW Germany failed to send the smart key for my 7 series.
A very smooth sales transaction and collection of car
good sales staff- Sarah Pugh, well informed as to progress
I was looked after from day one by Tareq. His customer service skills are outstanding.
Dealt with in a very proffessional manner.All options explained and with no undue pressure.Slight hiccup at end with car not being available at agreed time,but very competently dealt with no undue inconvenience.
I had spoken to other bmw dealerships but Tareq came across the friendliest and non pushy, he didn't pressure me at all, even after the order he kept me updated and was always there to help.
We dealt with Tariq and he was excellent