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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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We are taking part in the Dragon Boat Race!

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Bank Holiday Opening Hours

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Free End of Warranty Check

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Peter Andre collects his new BMW i8 from Rybrook

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£750 Deposit Contribution

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Four by Forty Francesca's Marathon Challenge

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Corporate Driver Vacancy

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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USED CAR OF THE WEEK

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Excellence in Business Awards

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The BMW X1 Available on Motability

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Benefits of buying from Rybrook Shrewsbury BMW

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M Performance Accessories

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It's your choice

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Request a Valuation on your BMW

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The All New BMW 7 Series

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We're on Instagram!

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Follow us on LinkedIn

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Fleet News Awards 2016

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BMW xDrive

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The New 1 Series Launch.

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BMW APPROVED USED CARS.

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CONFIRM YOUR ATTENDANCE.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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THE BMW BECOME ELECTRIC EVENT.

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Explore the dealership

Welcome to Rybrook Shrewsbury.

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motability at Rybrook Shrewsbury.

Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.

If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.

M Performance accessories

Rybrook Shrewsbury is a proud BMW M Centre supplying and fitting genuine BMW parts. BMW M Performance accessories can be fitted to any BMW whether it be a new kidney grill or a full performance kit and new alloys.

Call our parts department on 01743 467467 to find out how your BMW can be transformed to fit the racetrack as well as the road.

BMW Approved bodyshop

Contrary to popular belief you can choose where your BMW can be repaired, not your insurance company. Make us your first point of contact.Our trained technicians can repair unsightly damage to your car regardless of the make or model. So if you, have a scratched bumper, scuffed wheels or even some minor damage our skilled team can take care of it, no problem.

It’s simple, straight forward and means your car is back to looking good in no time. Guaranteed Courtesy Cars* available whilst repairs are undertaken *Subject to availablity

Meet the team

Gareth Thomas

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Amanda Banfield

Customer Relations Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Harriett Shakeshaft

Customer Host

Abby Jenkins

Customer Host

Kate Whittingham

Used Car Sales Administrator

Annie Newman

New Car Sales Administrator

Jake Dorricott

Sales Administrator

Naomi Hallam

CRM & Marketing

Emily Gowlett

CRM Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Sue Wiggin

Sales Ledger

Cindy Parry

Purchase ledger

Martyn Gough

New Car Sales Executive

Henry Gregory

New Car Sales Executive

Andy Griffiths

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Kevin Smith

New Car Sales Executive

Rob Jones

Product Genius

Chris Hough

Corporate Sales Executive

Dan Mascord

Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

Richard Nickless-Allen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Mike Waugh

Service Advisor

Grant Lloyd

Service Advisor

Cameron Short

Service Advisor

Adam Humphries

Bodyshop Controller

Zowie Bellingham

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

George Cooper

Service Administrator

Phil Bates

Workshop Manager

Mike Vaughn

Warranty Administrator

Mark Dunderdale

Parts Advisor

Alan Potts

Parts advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

BMW Technicians

Wayne Bardell

Service driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service; friendly and efficient with no pressure selling.

Service

Efficiently dealt with, pleasant people

Service

Picked up and returned carVery helpful at every stageRepair fantastic

Service

The fact of the matter is, i was first quoted £1800.00 to fix my car. Then that didn't fix it. Then i was quoted another £800.00 without a guarantee that it would be fixed.My issue isn't really with Rybrook, but BMW itself. 69000 miles.VERY UNRELIBLE

Service

??

Service

Everything resolved satisfactorily

Service

Excellent staff and service as usual

Service

Great service, efficient friendly

Service

Service desk very helpful

Service

The service department are excellent

Service

Friendly & informed staff.

Service

Because you were brilliant!

Service

TOP NOTCH AND PROFESSIONAL PEOPLE TO DEAL WITH

Service

I get on well with the particular who looked after me on my last visit.He discussed all the work required at the out set and the cost.

Service

Very pleased you managed to fit me in on Bank Holiday Saturday to repair windscreen washers as I was going away on the Tuesday morning.

Service

Very satisfied with service etc however did have to wait longer than expected. Staff very professional and courteous

Service

Your staff are always very courteous to my wife and myself. Nothing is to much trouble and you are made to feel very valued.

Service

allways had good service from all at rybrook

Service

courteous staff, courtesy car. was finished on time and cleaned

Service

Friendly service, welcoming receptionist, comfortable waiting area, jolly good coffee, car feturned beautifully cleaned.

Service

As ever the team at Rybrook Shrewsbury give excellent customer service and make you feel welcome and their most important customer

Service

very prompt service, good explanation given

Service

Everything went perfect, even the coffee & biscuits were more than satisfactory.

Service

I was very happy with the faulty door lock in front n/s door being replaced . However my problem with the faulty sump oil level sender / or software problem is still the same as it was when first reported when the car was under its original warentee

Service

Friendly, competent and efficient. Managed my expectations and kept me informed. Fixed the problem.

Service

Everyone from reception to sales to service were very helpful.They would always get back to me if they couldn't resolve the problem immediately. Dan Mascord didn't put pressure on us just gave us lots of options so we made the right choice for us.

Service

Very helpful team. Parts found and researched the upgrade I wanted. Service department fitted it very well and quickly. Grant particularly is everything you want in a service dept agent. Knows the customer and their car. Really outstanding

Service

You provide a good service and 'it works"

Service

Great service - easy to book, loaner car provided, then they keep you informed of progress, complete the work and wash/clean the car - can't think of anything else that they could do to make it more pain-free.

Service

Professional, high quality service, friendly, knowledgable and very helpful staff! It is a very comfortable environment to be in! All contribute to make for a very pleasing experience indeed!

Service

Easy to book in. Clear advice on time Vehicle required, and returned promptly.

Service

From booking the car in to collecting after service the procedure was excellent

Service

Excellent service, welcome from everyone....coffees waiting for us, lots of lovely attention without it being gratuitous.

Service

Service efficiently carried out

Service

Friendly, efficient service

Service

My car was collected from work and delivered back I don't have much spare time so this was great car drove 100% better after the service.

Service

Great customer service and exerlent communication

Service

It worked smoothly.

Service

Polite and efficient service as usual,also rang to update me on progress and to give my 'yes' for 2 new tyres.

Service

It is a pleasure to walk in to the Shrewsbury showrooms. Everyone is polite,pleasant and efficient. The whole place has the feel good factor. My car was washed and valeted and all the winter grime disposed of inside and out. Best servicing experience

Service

Warranty work was completed well and advisor was helpful

Service

Reception was pleasant. Chris was friendly and efficient. Car was ready on time. Chris explained the items found on the MOT and time intervals of when they should be addressed.

Service

Always courteous. Appointment times are adhered to and I'm always given an approximate time the service will take. If I choose to wait, the surroundings are comfortable with drink-making facilities, newspapers and wi-fi.

Service

I can't fault the service in any way.

Service

Good service and polite people

Service

Dropped the car off went for a walk received a phone call one hour later car was ready.

Service

Chris was again fantastic and explained all issues to me in detail.Chris even took time to go to the workshop and then gave me more knowledge about my car.

Service

Booking, collection and delivery, work done, all in order.

Service

Very thorough fed back.

Service

car was not ready after i called to see if car was ready and told it was.not cleaned, the guy that dealt with me(very pleasant) did say to come back another day to get it cleaned but not so practical for me to do.

Service

After visiting BMW OLDBURY and being told the problem was due to the cold weather which my husband didn't accept, we informed the BMW garage where we bought it from in Sunningdale that the problem still existed and they said to try another BMW garage

Service

Windscreen washer jets were not functioning 100% pre service but a couple of days after the service they were alot worse. I explained this to the service department when I was contacted about my experience at rybrook, and was told I would incur a cha

Service

Professional with outstanding service

Service

tasks completed well and very quickly .

Service

Good service

Service

Everything was done well and quickly

Service

overall service and updates were good , Brakes pads which were replaced due to sales agent asking to get them checked . I was under the impression the labour was not to be charged -which turn out to be mistake hence slight down grade

Service

You did the service and cleaned my vehicle, and got it back to my company well within time for me to go home

Service

I am satisfied they did their best to rectify the problem.However, sadly the problem remains.

Service

Grant was fantastic as always. Constantly strikes to keep the customer happy. Excellent interpersonal skills and swift service.

Service

Friendly staff good coffee. Service provided at short note.

Service

Job completed as requested

Service

Thye not only fixed the fault that I reported but spotted another that they also fixed

Service

The Service advisor went the extra mile, The car failed it's MOT but Mike got the part and got it fixed the same day.

Service

Hoped for improvement in fuel consumption not realised. Slow to supply copy of worksheet for the work carried out.

Service

Pleasant and friendly reception and attentive staff

Service
Thank you for the valued feedback and excellent comments, especially the more detailed additional note provided.

I booked my oil service and mot online and when I spoke to the service advisor he was unaware of the online prices, he did not believe the price i had been quoted online and i had to log on to my e mail account to prove the prices were correct

Service
Thank you for your valued feedback, I have investigated this matter and we are very sorry for the poor communication and lack of knowledge on the online process, this has been addressed internally.

The service I received was very good and I was completely satisfied but it the car was only in the garage because of an extremely poor complimentary wash and vac the week before.

Service
Thank you for the feedback and great comments. We endeavour to provide and excellent service and when find that we have not we will always try to resolve this. I am glad to read that you are happy with our response and I thank you for your continued loyalty.

I was clearly informed on the service as it was progressing.

Service
Thank you for your great comments and the feedback. Your continued loyalty and satisfaction is very important to us.

Staff very friendly helpful and efficient.

Service
Thank you for the great comments and feedback.

Everything was completed as arranged and on time.

Service
Thank you for your valuable feedback and star rating.

Very efficient and courteous. Everything carried out as required and car returned as advised.

Service

The staff were very friendly & efficient.

Service

Service team where very helpful

Service

Very efficient staff nothing is to much trouble always pleased with the service that they provide

Service

Service carried out promptly and efficiently.

Service

I was sold a car with four defective tyres (flat spots) a wheel alignment problem and a fault differential. Rybrook have fixed most problems bar the rear tyres. They have refused to repair even though I have offered to pay towards the repair.

Service
Thank you for your valuable feedback, this matter is going to be looked into and I will contact you to discuss this personally.

All went well on a very routine matter

Service

Work was done on time and communication was good

Service

Booked in with no difficulty. Car was taken in on time and was returned within the indicated time. Also, it was handed back having been washed and the interior very well cleaned.Over all, as usual, exhalent service. Well done.

Service

The staff were very friendly.

Service

Polite, efficient, helpful

Service

Everything was done on time and to my expectations. Facilities while waiting are excellent

Service

No issues with the collection, servicing and return of the vehicle.

Service

Welcomed professionally and no waiting for my appointment. Everything clearly explained and comfortable waiting area.

Service

The fast responce

Service

Everything was handled well and my car was cleaned.

Service

Very helpful, car was fixed in good time.

Service

the part to be fitted was broken but I was not told about this until too late.

Service

The work was carried out promptly, efficiently and with courtesy. A very pleasant experience as always from this dealership.

Service

Problem solved with minimum delay

Service

Having had a major engine fault on my car that was last than 2 years old and hadn't even had its first service Rybrook Shrewsbury took care of the whole issue superbly. From start to finish they were absolutely brilliant and very professional .

Service

The staff were courteous and very helpful and went out of their way to keep me informed of progress and information.

Service

No trouble making an appointment, prompt and courteous service.

Service

Work carried out efficiently plus work required on recall to air conditioning system completed at the same time

Service

Everyone I met was helpful and courteous.

Service

Because ive had 2 problems with the vehicle within 6months & both times you havehad to keep the car over night which has left me without a car even though i am still paying for it. Courtesy car was rejected

Service

everyone involved gave excellent service

Service

Was our decision

Service

Prompt attention on arrival.A careful note made of myproblem with vehicle.(a problem incidently they had never encountered before to do with a broken lock on the tailgate). However rep always kept me updated.

Service

Done promptly and efficiently.

Service

Just rang to book service had no problem just asked for a lift into town and ring when completed which they did and came and collected me so no probs

Service

Excellent service from arrival to departure.

Service

Great experience, started via email initially due to working away. Found a car I was after, good time test driving it. Loving it now I have it!

Service

Satisfied that the issue was resolved but wondering why it took 3 visits to get to the root cause of the intermittent issue reported. An earlier diagnosis would have saved both time and money.

Service

Made to feel special and kept up to date about what's going on.

Service

It was quick, on time & with courteous handling by all of the Shrewsbury service staff.

Service

The garage collected my car, dropped off a courtesy car, kept me informed of progress with the work on my car and completed their work expediently. Also my car was delivered back to me with the fuel having been topped up.

Service

I always get a personal greeting and feel that my concerns are fully catered for.

Service

Everything I expected was done, on time and to the price quoted

Service

I needed to re-visit to discuss and for valeting to remove some water marks that normal rubbing didn't appear to clear.

Service

Salesman Dan Mascord went above and beyond to ensure I got the product I wanted and also I was completely satisfied with the product.

Sales

The two guys that I dealt with were brilliant, very nice and made the purchase of probably my 5th BMW very enjoyable. They knew their product well and made the whole experience easy. They were Adam Dean and Andrew Griffiths.

Sales

Great service from Andrew and as a bank manager I would happily have him look after my customers!

Sales

Received pleasantly by the staff at Ryebrook Shrewsbury. Martin Gough understood our needs and we agreed the specification of the new car. need to be Fair regarding the value of the part exchange. Delivered the car on time

Sales

Great experience - buying process was painless while the handover was very professional, attentive and enjoyable. Faultless.

Sales

The overall experience at the dealership was satisfactory with very helpful staff.

Sales

Your salesman Dan had all the information at hand and fully up to date with the product It is a pity Dan is going back to selling used Bmws But good luck to him and thanks again Dan

Sales

Excellent service and environment to buy a new car

Sales

Everybody involved actually had time just for me. Never had that experience before buying a car.

Sales

Couldn't fault the staff, from beginning to end, all very helpful and insightful

Sales

The deal was very smooth, the car is fantastic all in all great

Sales

Spent the time needed, explained the items very well both the car and paperwork.

Sales

Sales person helpful, very patient, and always answered my questions - something other dealers I was visiting didn't.

Sales

A very professional and outstanding sales team makes the buying experience very relaxed yet inspires total confidence in the manner you are being dealt with. At no time were you made to feel pressured or obligated to a decision.

Sales

Martin Gough went above my expectations

Sales

Andrew was very friendly and gave all the information we needed to make our choice of car and finance package. Also, Rob, who helped us with the test drive, was great too.

Sales

Excellent service

Sales

Salesman extremely helpful and gave us what we wanted

Sales

Jamie and Dan were excellent from the initial enquiry right up to collection. Perfect service

Sales

excellent personal attention from justin,,(didnt get the bottle of champagne with the handover like you do at porsche though)

Sales

Made to feel very welcome throughout the whole process of acquiring my new 5-series. I had just been to a Mercedes dealership, looking at a new E--class, but was unimpressed with both the reception and valuation on my 2 year old trade-in C-class.

Sales

From the very outset to delivery the customer service was excellent, and the coffee was great too!

Sales

Martin is a very good salesman

Sales

Generally a good experience

Sales

Everything went smoothly, no hassle at all.

Sales

Excellent service given by Martin Gough

Sales

Every time we visited the dealership we were properly greeted and offered a drink. Andrew Griffiths was fantastic at answering all of our questions and talking us through different options.

Sales

The whole experience of buying our new car was perfect. The staff were all friendly and informative. There was no pressure to purchase and we did not feel rushed in choosing our idea car. It was like buying a car from a friend.

Sales

Sales person was helpful and knowledgable and helped explore all options giving clear answers to all questions.

Sales

Everything went smoothly.

Sales

I had visited a number of both BMW and its competitors showrooms before choosing my car and can safely say my dealing with Rybrook was a far easier and friendlier experience than its competitors.

Sales

Whole experience went well

Sales

Dealer was great from start to finish

Sales

Great customer service

Sales

The representative we dealt with was extremely helpful and professional at all times keeping us up to date with progress.