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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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Explore the dealership

Welcome to Rybrook Shrewsbury.

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motability at Rybrook Shrewsbury.

Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.

If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.

Meet the team

Gareth Thomas

Head of Business

Peter Powell

Service Manager

Dale Mackenzie

Used Car Sales Manager

Matt Aston

New Car Sales Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Mark Schofield

Business Manager

Amanda Banfield

Customer Relations Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Kate Whittingham

Used Car Sales Administrator

Annie Newman

New Car Sales Administrator

Jake Dorricott

Sales Administrator

Sarah Stevens

CRM & Marketing

Naomi Hallam

CRM & Marketing

Rachel Taylor

Accounts Assistant

Sue Wiggin

Sales Ledger

Cindy Parry

Purchase ledger

Ashley Boaden

Local Business Development Executive

Daniel Bryan

New Car Sales Executive

Jon Leonard

Used Car Sales Executive

Dan Francis

Used Car Sales Executive

Jon Williams

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Mark Marlow

Used Car Sales Executive

Jon Wilkinson

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Laura Gunton

Retention Executive

Toby Fitzsimmons

BMW Product Genius

Chris Wimbush

Senior Service Advisor

Mike Waugh

Service Advisor

Grant Lloyd

Service Advisor

Cameron Short

Service Advisor

Adam Humphries

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Phil Bates

Workshop Manager

Mike Vaughn

Warranty Administrator

Mark Dunderdale

Parts Advisor

Alan Potts

Parts advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

BMW Technicians

Wayne Bardell

Service driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 77 ratings
    • 26 comments
  • Service

    4.6
    • 204 ratings
    • 36 comments

very good, when having to go previously to change a bulb was having to wait for an hour or so.

Service

brilliant

Service

Very good as always.

Service

The main features Rybrook provide over other marques' dealers I have used are:1) They collect and return the vehicle for me, saving me a day out of the office each time.2) They actually fix the problems. Properly. And normally first time.

Service

I waited while the car was serviced and it did take longer than expected.

Service

Didn't feel as though I was kept informed about the delays in receiving my car, as I had been promised I would be kept up to date.

Sales
Thank you for your valued feedback, and I am obviously disappointed that your vehicle was delayed. Your comments regarding communication and excellent feedback regarding your experience will be fed back to the sales team in general as I am sure they will learn from this.

The centre could not have been more helpful.

Sales

The valeters could do with more training.

Sales

Brilliant service.

Service

Very efficient

Sales

Martin Gough the Sales Man was perfect throughout the whole process, couldn't fault him, Very Knowledgeable gentleman.

Sales

Hire car was difficult to get hold of them, they should have been more pro active.

Service
Thank you for your valuable feedback, and your positive comments about the business and our people. We are very sorry that the experience with the hire car was not to your expectation and I will look into why it was so difficult to arrange.

The wrong part was ordered and the centre kept my vehicle over the bank holiday weekend

Service
Thank you for your valuable feedback and I am very sorry that your experience was not to our usual high standard. We have investigated this matter and are very sorry for the error. We will endeavour to improve our diagnosis in future and ensure that parts are ordered correctly.

Happy with the centre.

Service

The service was very good.

Service

Everything was fine but the wash Bay had closed before the service Bay so I went home with a dirty car.

Service
Thank you for your valuable feedback. I am very sorry that your car was not cleaned. Collecting a clean car from Rybrook is a must and something I insist upon, this will be investigated and remedied. In the meantime my aftersales manager will be contacting you to arrange for your vehicle to be valeted as a gesture from ourselves.

I think that Henry was excellent throughout the purchase.

Sales

they are all very helpful.

Service

This is the second time we've dealt with Martyn, which we like as we like to deal with the same person. We built up a relationship with Mark Rivers before, and it's a shame he is no longer with you.

Sales

We expected to have del of the new car with our own plates on it but was not so we are still waiting for the process to b compleated which is a bit fustrating.

Sales
Thankyou for your valued feedback and I am sorry to read of your frustration. Unfortunately the cherished plate transfer system can delay matters for customers, whilst the process is out of our control we like to ensure that customers recieve their New BMW as quckly as possible, and to do this it means taking the vehicle on an age related plate. Once processed we will do whatever it takes to fit the plates and complete the experience.

I had a problem with my automatic gear box, it was juddering when the gears were changing. I went to the Centre and they told me the wrong oil might have been used but it would cost me £1,100 to sort it out but it might not work. I took my car else

Service
Thank you for your valuable feedback. We really do hope that by resetting your gearbox it has resolved the juddering on a permanent basis. As discussed, should you experience these issues again then we will be competitive in resolving what we believe the underlying issues to be.

The centre was very courteous and was looked after very well.

Service

Dan was outstanding.

Sales

During the vehicles MOT I was telephoned to say that the timing chain needed replacing. I was then telephoned to say that it had not been replaced and a tensioner had been fitted. I am worried in case the timing chain goes now.

Service

The service was very good.

Service

The staff paid exceptional attention in describing the car and the handover, it was exceptional service.

Sales

The service was very good.

Service

Fantastic dealership and car salesman. Very keen to have you as a customer,felt valued

Sales

Abigail was brilliant.

Service

I had the collection and drop off service.

Service

Excellent dealership

Sales

Faultless.

Sales

We just called in due one of day running lights had gone and just went to book a replacement , but the person was very helpful and he got it done why we was there ,

Service

The service was good but the work took longer than I was expecting it to.

Service

The service was very good.

Service

The service and MOT work was carried out very efficiently and ahead of schedule. My wait at BMW was very comfortable with access to coffee, fruit, TV and iPad. Plus exceptional customer service.

Service

5 miles after leaving the service centre, my service light came on. I had to stop, call the service centre and ask for advice.

Service
Thank you for your valued feedback, we are extremely sorry to hear that you needed to return to our centre. I know that you have had a conversation with my aftersales manager regarding this matter and I hope this has assured you of the reasons why the light came on.

Open transaction with very good customer service.

Sales

I HAD TO WAIT THREE HOURS FOR THE WORK TO BE CARRIED OUT.

Service
Thank you for your valued feedback and our sincere apologies for the delay. We do endeavour to ensure a quick turnaround, and we are disappointed that your experience was not to our usual high standard.

they are fine. no issues .

Service

The service was very good.

Sales

The service was very good.

Sales

They are a decent Centre, they are conistently good.

Sales

My reason for giving only 4 stars is that there remains a problem with the rear brake pads / wear indication. The pads are ok yet the service indicator shows them needing replacement soon. I had hoped this problem could be resolved yet it remains.

Service

My husband has written about two of your staff who were particularly worthy of mention in sales and on reception a particularly able young girl.

Service

All staff we met, including receptionists, were friendly, welcoming and efficient. The salesman, Daniel Bryan, was extremely helpful and down to earth throughout the process - and has continued to be helpful since we've taken delivery of the car.

Sales

Darren the salesman was excellent.

Sales

The sales man Martyn and the genius Toby Fitzsimmons were excellent.

Sales

Very professional, helpful and knowledgeable.

Sales

The sales person was very helpful.

Sales

The staff at Rybrook Shrewsbury are so accommodating. Visiting there for whatever reason, is always a pleasure.

Service

I could not fault them.

Service

i am very happy with them

Service

They are very good.

Service

The Service guys on the desk are excellent....no complaints but it seems to me that a vehicle returned under warranty should entitle the owner to priority of courtesy cars.Between 1 and 2 weeks isn`t good enough.

Service

They were just really, really helpful.

Sales

I liked the fact that the salesman was not pushy, all qustions were answered and plenty of time was given to think about things.

Sales

Previously bought from Sytner, Ryebrook have moved the customer experience to another level, from the moment I first walked in the door to picking the car up was a faultless professional experience....All staff were acutely knowledgeable and polite.

Sales

An all round professional service from providing purchase options to flexible delivery.

Sales

they are always very helpful....GRANT who looked after me was very good indeed

Service

Grant is always a pleasure to deal with and was one of the first people I met at Rybrook, he was in spares at that time.

Service

The facilities at the centre are excellent.