Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.
If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.
My salesman was away on holiday during delivery, so although the Product Genius looked after me well, it didn't really feel like a special experience as I'd had on other occasions. However, this was just circumstantial and beyond their control.
It is always good, brilliant.
Cliff took very good care of you, he offered me a collection service.
I am very satisfied with the centre.
Very professional, friendly and helpful.
When I go in there I'm dealt with on a friendly basis.
The dealership told me that the work would take an hour to complete. One hour and forty minutes later it was completed.
Costly and expensive
Can't praise Dan Bryan and Mark Schofield enough for all their work. Very helpful and great to deal with.
Really good experience with the centre.
I was amazed by the level of service. My MOT ran out just as I was heading away for a weekend. I called Rybrook BMW on a Saturday lunchtime and they told me to bring it in right away. They did the MOT, a brake fluid service and washed it in 2 hours.
Excellent staff service (from everyone from service manager down) 5*
Once again, I am prepared to complete a 168 mile round trip for Rybrook to undertake the work. That should tell you everything?
Very professional staff and an organised experience.
A nice experience.
Brilliant. They are excellent.
The last couple of times the service has been poor.
The radio seemed to have lost it presets which is annoying.
I have always found all the staff extremely friendly, polite and helpful. Always go that extra mile.
It was great.
staff are very helpful - love the coffee
The service was very good.
First class customer service
The staff were brilliant.
I travel 32 miles each way to visit Rybrook as the service there is very good. My local dealer, Benham Wolverhampton have proved to myself and my family and friends that they are completely incompetent so we always recommend them to Rybrook
Damage was caused to the bonnet motif - but rectified the following day
Great service from Rybrook, the staff have a genuine interest in ther customers. Always kept up to data with progress.
It had to go back in twice to have the badge sorted on the back of the car
Friendly, helpful and competent team.
Adam was very good, he kept me informed all the way through.
Happy with the work carried out on the vehicle. The valet of my car was superb.
Toby who dealt with us was brilliant, when we were purchasing the vehicle I had to ask to go somewhere private to talk regarding figures, apart from this the service was very good. Dan was also great.
Henry Gregory was ideal not too pushy and very helpful and informative. This was my deciding factor against Halliwell Jones.
All professionally handled.
best dealership he has dealt with.
There was a delivery problem but the salesman kept me informed throughout and was very helpful
I've bought 5x BMW's and 3 were from Rybrook Shrewsbury. Very professional and personal service.
The service is first class right from when you call reception.
I purchased the vehicle due to the overall experience with the centre and that they allowed me an overnight test drive.
Very helpful, courteous and attentive from start to finish.
Everything was perfect.
I asked for a noise to be investigated and any repairs carried out under warranty. Some brake parts were replaced, the noise has returned. It may be that, having found the failed braked parts that the search for the cause of the noise was abandoned.
The cost of the repair was too high.
They were really good. I got a clear and comprehensive explanation.
Excellent first class customer service from all departments; booking, collection/return, cleaning etc......
The car was booked to be collected, but the centre had not arrived to collect the car. I booked for another day, when the car was returned I had to clean the seat due to marks on it.
Due to my vehicle requiring parts not in stock, a courtesy vehicle was provided. This vehicle had been left with virtually no fuel therefore I had to visit a garage immediately after leaving the service centre.
Everybody was very obliging.
The best centre i have visted
Efficient and friendly with no 'pressure' selling.
They did a nice job on the service. The car was valeted inside and outside.
They are always really good. Mike is really helpful.
When I came to collect the car, the centre took an extra 50 minutes for the car to be ready.
All staff were excellent with their service and advice
There was a lack of communication regarding the work on the car by the centre.
Staff very friendly and helpful.
Oliver was excellent and kept in contact throughout. However, Rybrook dealt badly with the handover after Matt Topple left - no one appeared to pick up his customers until I contacted the dealership to ask what was going on with my car. Frustrating!
First class service from everyone at Rybrook Shrewsbury.
Made welcome at the centre. Pleasant experience.
It was a very good service, the reception was very nice and the service staff were very nice.
My dealings with the centre have always been very good, the staff are very courteous.
The customer service was good.
outstanding service, so professional and friendly
Never felt a hard sell, nice and relaxed atmosphere.
The salesman Henry Gregory was very helpful and answered any questions we had. Kept us informed all the way through from order to delivery. A credit to Rybrook Shrewsbury and BMW in general