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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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The All New BMW 5 Series

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BMW Service advisor vacancy

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BMW Technician Vacancy

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Trainee BMW Service Advisor

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Apprentice SMART Repairer

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Apprentice Accounts Clerk

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BMW i3 Service Inclusive

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Cindy completes the Three peaks challenge!

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Allscott football tournament in memory of Harry Hall

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Rybrook Shrewsbury Sponsor the Shropshire Business Awards

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Shropshire Chamber of Commerce Golf Day

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Rybrook join the Shrewsbury Carnival

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Benefits of buying from Rybrook Shrewsbury BMW

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The New BMW M2

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Free End of Warranty Check

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Peter Andre collects his new BMW i8 from Rybrook

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Four by Forty Francesca's Marathon Challenge

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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Excellence in Business Awards

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The BMW X1 Available on Motability

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M Performance Accessories

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Request a Valuation on your BMW

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It's your choice

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The All New BMW 7 Series

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We're on Instagram!

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Follow us on LinkedIn

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BMW APPROVED USED CARS.

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BMW XDRIVE.

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test

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Meet the team

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Gareth Thomas

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Annie Newman

New Car Sales Administrator

Nikala Barrow

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Abbie Jenkins

Database & Enquiry Management Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

New Car Sales Executive

Cameron Short

New car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Sarah Pugh

New Car Sales Executive

Will Hales

Product Genius

Rob Jones

Product Genius

Chris Hough

Corporate Sales Executive

Dan Mascord

Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Adam Humphries

Bodyshop Controller

Zowie Bellingham

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

George Pugh

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Dealt with in a very concerned caring and professional manner throughout. I was very impressed with the service we received even though the car was not sold by them.

Service

Good Service !

Service

Excellent service

Service

Because as always they are polite, helpful and friendly, as a woman owner I appreciate this as in some places this is not always shown.

Service

No problems. Took a while longer than expected and estimated.

Service

It took a surprisingly long time to replace a rear light lens and one wiper blade! I was also dissappointed that the car had not been cleaned as offered by the Service Reception guy

Service

Outstanding in every respect. Individual care given too.

Service

Friendly, efficient service,would have been full marks but missed an oil change that was due imminently.

Service

Work carried out, as requested, in the time stated.

Service

Had some small body work repair on my wife'snew car. Done in a day, very courteous staff. Zoe went out of her way to ensure my wife had an automatic to drive round in while her car was being repaired.

Service

BRILLIANT NO FUSS NO BOTHER JUST DID THE JOB

Service

I received prompt, courteous service as is usual and was very happy with it.

Service

Completed on time and car cleaned nicely inside & out

Service

Headlights been "replaced" under the warranty,however when I have asked for an invoice, been completely ignored.Still awaiting for any response.

Service

Problem was identified and corrected without fuss.As always Grant Lloyd was absolutely suburb in his dealings with me.

Service

Seamless service and complete satisfaction.

Service

Sales person was attentive without being pushy.

Service

First rate customer service in the centre from start to finish. From the receptionist through to the service advisor and a job well done.

Service

I arrived on time, everybody was expecting me, the hand over of keys and the paperwork was completed in a friendly and efficient manner and I picked the car up when I expected to.

Service

Excellent car, excellent personal service.

Service

Jon Leonard went out of his way to be helpful and delivered me a car that exceeded my expectations.

Service

Very smooth process Jamie Wray was always available to discuss any concerns

Service

Very good in all departments

Service

.quick service

Service

The service assistan Jake was very obliging and freindly nothing seemed to much trouble

Service

Exceptional service from the moment I dropped my vehicle off to the moment I picked it up by both the front desk to the service team.

Service

Staff always ready to help.

Service

Minor item-I forgot to lodge my service record booklet with the Service desk and wasn't reminded when collecting the vehicle so had to send by post.The turnaround was very quick.

Service

Front reception was excellent, service reception kept me waiting because they were oh so busy. On picking my car up they tried to charge me for the service when I have a service package on my car. Ever so sorry but we're still so busy, that won't do.

Service

Its not about the maintenance to the car, they provide me with a service experience.

Service

Service completed on time. We were texted when the work was finished. All work carried out as asked.

Service

Nothing to complain about!

Service

Fabulous service and communication from Mr Mascord. Car was great on return.

Service

Staff very helpful and polite easy to book in complete service ahead of schedule kept me informed and no hassle. Also needed end of warranty check rang Thursday and warranty ended on sat and they fitted me in on Friday, at such short notice

Service

Seen on time and courtesy car provided.

Service

Simple, short service with a couple of small, non-urgent issues well explained. Completed on time. What's not to like?

Service

Excellent service from staff

Service

Took ~1 hour longer than stated when booking in.

Service

Completed without hassle - Returned clean and shiny

Service

Excellent customer service,always very high welcome from staff and love the fact that my car always comes back immaculate inside and out!

Service

Everything I asked for was done, staff were efficient, courteous and I was able to work whilst my car was being dealt with

Service

Reliable and good quality work. Very helpful staff. However quite expensive

Service

Having purchased my BMW from you I had to return it due to a headlight having condensation. The staff from both sales and service were incredibly helpful and apologetic. Whilst being worked on it was given a full valet which was a pleasant surprise.

Service

After being told it would be a 1.5h service and no-one approaching me after to say any different it took over 2.45hrs

Service

Had an issue with I believed was covered under warranty - pre visit and inspection confirmed so no surprises, expectations managed and work completed in timely manner.

Service

As always a very efficient and professional service from Rybrook.

Service

Good communication, excellent advice, repair and service

Service

Told 1 hour, then 1 1/2 hours as work for a recall. Work too 3 1/2 hours

Service

After having the car serviced, my service light was left on and not reset, yet the vehicle was presented back to me as completed.

Service

Seamless

Service

Rang at 10.30am with major brake problem, very understanding and booked in for 12.00am .....brill service

Service

Everything was done, car was cleaned.

Service

Simple straight forward experience dealing with good people

Service

Had to wait several hours whilst my BMW was in for works, and actually had a very relaxing time. Receptionists were friendly and polite, and the gent from servicing was very professional. As always, great cup of coffee too.

Service

There was a long wait

Service

Your staff are always extremely polite and helpful, and the car is always well looked after and comes back clean and looking new again.

Service

Because all went according to plan

Service

A very courteous team who made me feel very welcime

Service

Only a 4 as the service indicator on the car has not been reset. This is most annoying every time I start the car.

Service

Really helpful service manager

Service

Time taken, courtesy and job done were as they are always done...including my car wash!

Service

helpful staff and repair done as required. question I asked about the tyres size which were fitted when bought which were quite new was not answered by service.

Service

No problems, polite & pleasant

Service

Collect and delivery of the car, came back pristine and work required comprehensively explained.

Service

??

Service

Always find the service to be very goodLynn on reception is always lovely and goes to the trouble of remembering my name and I find every member of staff I deal with the be very professional.

Service

Everybody was very friendly and went out of their way to make sure that the experience was exceptional

Service

The team dealing with our particular issue, Peter Powell, Service Mgr and Chris Wimbush, Senior Service Advisor were exceptional in the way they managed the prolonged timescale to resolve the problem and exceptionally professionl in all dealings

Service

The whole experience was seemless including the need to utilise the BMW Insured Warranty which was all completed by the service team with no need for input from me.

Service

The staff are always very helpful, accommodating and efficient

Service

Made to feel valued as a BMW customer by very helpful staff.

Service

Quick easy service.

Service

Dealt with very promptly, efficiently & courteously

Service

Collection and delivery perfect , work carried out and returned clean , only thing I don't understand is why the service light cannot be reset , and the brake light is on . Which was reset before by myself and now either front or rear can be done

Service

All very good, no problems

Service

Car had to be returned for further work.

Service

The vehicle was pick d up 40 minutes later than arranged.

Service

Open early so l could drop off my car before work. Called me as soon as it was finished, told me what the price was before the job and staff really helpful

Service

Service was conducted as agreed. I had no reason to give alternative answer.

Service

A very pleasant and professional service and always nice when staff who originally sold the car remember you.A flexible service was provided and I was confident that while away the car would be ready upon my return.

Service

Because of the outstanding service

Service

Generally excellent service. I was planning to stay in the centre whilst the service took place, but my plans changed at the last minute. I asked if the car could be returned to me, sadly this wasn't possible. If it was, then it would be 5 stars.

Service

Kept fully informed about the work being undertaken. Provided a collection and return service

Service

Despite the staff at Ryebrook being completely courteous and helpful when I collected the car after repairs the control panel showed a fault soon after driving off, The repair was deficient .

Service

Everything was completed without issue and on time, all the staff were 10 out of 10

Service

Extremely well looked after by the staff . Immediate service .

Service

Good efficient service tyre changed to my satisfaction after incorrect tyre was supplied on an approved used BMW purchased from another BMW dealer, and waiting 6 months to get satisfaction.

Service

Courteous and professional service

Service

accommodating and friendly

Service

Looked after straight away the young girl sorted out my paperwork and my loan car with no problems

Service

everything was done to complete satisfaction

Service

Efficient service and friendly staff

Service

Efficient, polite and pleasant surroundings

Service

Staff always helpful and polite.

Service

Adam was very pleasant and communicated really well about what was going on - better than any garage employee I've dealt with in the past.

Service

They were not 100% satisfied they had rectified the problem, to be absolutely sure would have involved a lot of extra work, so it was test it out and if not to return. Luckily it does seem to have sorted the the problem.

Service

1. Kept me well informed of the progress of the BMW Recall;2. Arranged for my car pick-up, and the provision of the temporary loaner car very professionally;3. Returned my (clean) car to me when indicated.

Service

Stopped in on spec with a problem, quickly sorted. Great facilities so I can work whilst I wait and friendly staff

Service

As expected, everything was handled professionally and telephone calls were made when promised.

Service

Always helpful staff, know what there talking about.

Service

Just going that little bit further

Service

I was told I'd get a call the following day; a quote for supplying some tires. I never received it

Service

The service was done quickly while I waited,car was washed and the coffee was lovely??

Service

Very good service as usual.

Service

Breakdown repairs sorted quickly.

Service

Prompt and speedy fitting of mud flaps at a reasonable cost.

Service

I would give a completely satisfied rating but i have an ongoing dissatisfaction with my i-drive/media software.

Service

Wasn't a service it was an issue with the car

Service

The service was swift and efficient and the car was ready and valeted well within the 2 hours I had been told it would take. In the meantime I was warm and comfortable with refreshments available.

Service

Courteous, obliging and helpful. Plus a cup of good coffee which your receptionist brought to me.

Service

Complimentary valet standard could have been better, all windows badly smeared and front wheels only partially cleaned.

Service

Henry Gregory who we dealt with at the showroom was excellent

Sales

Very happy with the customer experience at Rybrook.

Sales

Very helpful, kept me updated throughout. Delivery of car was quick and new features were explained properly.

Sales

Friendly and knowledgable staff. Excellent dealership experience and feel like a valued customer. Fantastic product. The showroom experience on delivery of the car was first class. The 'launch bay' is brilliant.

Sales

Our salesman, Tareq Ahmed, was very helpful and courteous throughout. There was no pressure in any direction, just helpful, informative guidance delivered in a friendly manner, yet completed in a very professional manner. Excellent service.

Sales

Can't get better service anywhere,such a change from Benhams dreadful experience

Sales

The staff are always pleasant and happy to help in any way they can. This is my fourth car from this dealer and I have always been looked after very well. Customer satisfaction is what they aim for and they have definitely achieved their goal.

Sales

Easy correspondence with email. Sometimes emails a little abrubt. Not all questions always answered. Although requested a debadged car, this was not what was delivered.

Sales

From the receptionists, thro to the sales executives and business manager everyone was courteous, helpful, and attentive to my needs on all my visits. I didn't feel pushed or rushed into making my mind up.

Sales

Being my first time with a BMW for many years in retrospect I think I needed a little more instruction in respect of the instrument controls. Apart from that I was very impressed with the whole process of selecting the specification and its costing.

Sales

It was a quick and convenient process.

Sales

Excellent advice and support from Martyn a Gough sales. Delightful, not pushy, made the whole experience a joy.

Sales

Original car which we chose and bought had already been sold by another dealer. When a vehicle was eventually found, everything went smoothly.

Sales

Just good as expected

Sales

Staff were all very helpful

Sales

From the moment we went onto the showroom we felt welcomed but not overwhelmed . Each member of staff courteous polite & well informed.

Sales

Very polite and helpful reception staff. Appointments on time. Full and thorough description of my new car from salesman. Telephone calls and emails to keep me informed of delivery date

Sales

I ordered a rare BMW M2 and this was the only dealership that offered me a booking slot. Then they nicely surprised me with bring the order forward and i was so happy with the car.

Sales

I would never normally give 100% for any survey, or certainly cannot remember doing it in the past, but in this instance I could not fault the service in any way whatsoever, from start to finish. Always received good service from Rybrook.

Sales

The communication was superb the only small issue was that I requested internal wifi with the vehicle and this got missed between sales man handover due to one member of staff leaving.

Sales

All at rybrook shrewsbury made it a special day.

Sales

Excellent service by Tareq Ahmed

Sales

The sales executive I dealt with, Abby Vanhorn, was helpful and patient from the very start and throughout the buying experience. No question was too stupid and no demand was too difficult.

Sales

I obtained a very good part exchange deal for my old BMW. The salesman was very knowledgeable and not at all pushy. He was extremely helpful in all regards. This is the fourth BMW that I've purchased from this dealership.

Sales

Throughout the purchase experience every effort was made to fulfil my requirements exactly. I was kept in the picture at all times by the salesman andnothing was too much trouble for all the staff at my local BMW Centre.