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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.
If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.
Rybrook Shrewsbury is a proud BMW M Centre supplying and fitting genuine BMW parts. BMW M Performance accessories can be fitted to any BMW whether it be a new kidney grill or a full performance kit and new alloys.
Call our parts department on 01743 467467 to find out how your BMW can be transformed to fit the racetrack as well as the road.
Contrary to popular belief you can choose where your BMW can be repaired, not your insurance company. Make us your first point of contact.Our trained technicians can repair unsightly damage to your car regardless of the make or model. So if you, have a scratched bumper, scuffed wheels or even some minor damage our skilled team can take care of it, no problem.
It’s simple, straight forward and means your car is back to looking good in no time. Guaranteed Courtesy Cars* available whilst repairs are undertaken *Subject to availablity
As always, staff courteous and attentive. Service came in under quote too, so even happier. Thanks
Good customer service. Good manners. The car felt like new once service has been completed. A detailed explanation on the work that was carried out. Overall very good.
Completely satisfied with my visit.
Everything was done as required in a timely fashion.
Felt that as my car was on a service plan, my business wasn't really valued.
Thank you for your valued feedback. A large proportion of our customers have a service plan and I assure you that this would not be our intention. However we take your comments on board, and they will be used by the team to ensure the future satisfaction of our customers.
Nothing's to much trouble and above all a great service
Easy to book , professional service from all staff
Open 7am till 7pm which is perfect as work some distance from Shrewsbury
first service and third visit to cure a rattle in the tailgate,a round trip of 170 miles each time. Usual high standard of courtesy on arrival but when we returned at 4.30 told no rattle could be heard. We left at 6.40 with rattle fixed - annoying.
Thank you for your valued feedback, your comments regarding the road test being carried out after the initial diagnosis are valid, and we have passed this onto our front line team and technicians to ensure a better process in future. Please accept our apologies for the inconvenience.
Prompt and efficient service carried out in a very friendly and helpful manner.
I have been with BMW for over 25 years and value the care and attention to detail given to me and that has grown since the acquisition by Rybrook.
Despite the booked service having been cancelled by Rybrook over the misunderstanding of the reason for a visit to our home by an emergency service engineer, the booking was reinstated and Rybrook treated us very well as they always do.
service was completed ok but took 3 and a half hours to be completed
Check in procedure excellent. Pre ordering of suspect AirCon condenser avoided a second visit to garage. All fixed and ready to go in 4 hours. So an excellent experience overall with friendly helpful staff.
Customer service and attention to detail is always excellent!
Always very professional and informative , it is always a joy to visit the dealership
from the moment I arrived at the service centre I cannot fault the service I received. whilst I had to wait for my car to have its MOT I was able to log in to my office and work very comfortably until my car was ready to drive away
Car was clean. MOT documentation was on passenger seat. All routine maintenance appears to have been done. My Service man was helpful cheerful. Only downer - completion was late. Checked car in 08.30 for 11.00 ready. It was 45 minutes late at 11.45.
Great service from start to finish! Grant and Chris great help!
Professional and courteous staff at all times. I was kept up to date with any items that needed to be discussed before work was carried out.
Good communications, comfortable waiting area and a pleasant welcoming atmosphere. Other BMW garages are not so good in this regard.
Friendly and helpful staff.
BMW have a consistent level of service that is brilliant.
Everything I expected from BMW- dealing with services day in day out I would expect BMW to be excellent.
excellent and prompt service
Very smooth and easy to arrange, service desk staff are great.
You have great reception staff,and Cameron was very thorough in his feedback.
Very impressed with the service provided
Dropping my car off at Shrewsbury was less convenient than having it picked up - but I appreciate the short notice appointment and that is why I knocked off one level of satisfaction
Thought the car would have been washed an hoovered but wasnt
Staff all extremely courteous and helpful. Service carried out promptly.
Everything done was done exactly as it should have been, from the pre call prior to service, car drop off and return, the service itself and cleaning the car
Excellent service,the staff are very helpful and will go out of their way to make sure everything is completed.
Everything was fine
friendly and efficient
did exactly what they said they would do when they said they would do it
Super easy, they collected the car at an agreed time, dropped it back at the agreed time. Washed and cleaned. First class
Because I was completely satisfied!
Personal approach to customer
was kept informed throughout the day on the requirements of my vehicle
As usual service was completed within the time promised and any issues were fully explained.
The only problem was they forgot to reset the service date on the car.
Rang up about an hour before closing time and we were asked to get up to Shrewsbury as soon as possible and not to worry they would be waiting for us . The staff did what was required and sent us on our way very satisfied
Everything went as planned, ability to hot desk whilst service carried out and hospitality provided was excellent.
I was treated like a member of an exclusive club. And the coffee was great!
Grant Lloyd as always went out of his way to listen, understand and above all put right my service related issue. This is not the first time I have enjoyed positive experience from Grant. In my opinion a real people asset to your business.
Because not only was the problem solved the car was cleaned inside and out
Carried out work satisfactory and was kept informed throughout.
Everything was done as requested.
Very good service. Car was ready at the promised time
Just turned up with tyre problem, even though they were very busy they helped.
A very professional approach to the service.
great cost to service great time it took great coustmer interaction
Good, regular contact with staff updating on progress. Timely collection and delivery of my vehicle
Accommodated at short notice, work completed quickly
Vehicle retained overnight (accepted by me due to parts availability) however, was expecting completion by mid morning (advised as such) but I was not kept informed of longer retention due to 'problems' with programming ...
every thing was done as requested and on time
job well done
Exemplary service from start to finish.
Would have been competely satisfied except for just one issue with the tyre pressure warning indicator going off shortly after I left the garage.
Friendly and professional staff.
The servicing team had left the car down in the wash bay overnight, so when I came to collect it first thing the next morning, no-one at the service desk could locate it.
Very efficient staff and nice surroundings to work in whilst service done
Work which was done was ok but complimentary wash and vac was very poor. All interior gloss surfaces were smeared, interior was worse when it came out than when it went in
Thank you for your feedback, I am sorry to read that your wash and vacuum was not to your expectation. I will arrange for one of the team to contact you to give the interior a clean.
Whole experience was easy with no hassle
Fantastic helpful staff, first class
Fantastic service as always and a great courtesy vehicle. Grant always goes the extra mile for his customers and it really does make the difference.
Service itself was fine I'm sure, car had developed a fault investigation into that not able to identify problem. The reminder on the milometer of services was not reset.I returned the car for them to reset it (I live 75 miles from the garage).
Thank you for your feedback, I am very sorry about the inconvenience and we will ensure that we are more vigilant in the future. We will be contacting you regarding this matter and to offer our apologies.
good polite team, welcoming and pleasant atmosphere.One bit of feedback, when doing a service/MOT please do check the tyre pressure and adjust.
Very professional advisor, kept me informed of where we were at with the work. Excellent facilities and very friendly front end staff
Problem has stIl not been resolved. This is second visit for minor irritating problem.
Thank you for your feedback, I am sorry that we have not resolved this for you first time, I understand that we have now resolved this with you.
Wonderful experience. Staff were lovely, showroom impressive.
everything that was done was fine
Chris is very professional - correctly identified fault from phone call and arranged immediate booking and courtesy vehicle
Always professional. Always personable. Always a pleasurable experience.
Fantastic, friendly and efficient service!
Very efficient staff. Always very friendly atmosphere nothing is to much trouble.
No fuss or messing about even though i had no appointment was seen to and the car taken to be sorted
Again another quality professional service.Kept me updated and informed throughout the day excellent
It was just perfect in every way with no issues what so ever.
Fitted in at short notice,first car to be done as we were going away later that day
Prompt,efficient and polite service
Grant helped to get me time slot at short notice and also to give me good value following confusion over an expired service pack.
All jobs completed and service agent very professional.
Service, attention by the staff and repair were first class.
Work was carried out efficiently, in a very timely manner.Pleasant surroundings, and good facilities to wait for the servicing to be completed.
the work required was carried out to my total satisfaction at a reasonable cost, staff very friendly and atentative what more could be asked for.regards martin
Always get great customer service particularly from Chris at Rybrook Shrewsbury - Jake was very good when I went last time also.Reception also very good ( Diane etc)
Very professional approach taken by the member of staff when booking my X1 in, understood my request regarding the paint repair, fully explained the service elements and costs.
Repairs and collection/delivery all in order.
Made to feel valued and welcome. Dealt with immediately in an efficient and friendly manner
The car was fixed the first time, and Grant Lloyd (Service Advisor) kept me informed about what was happening, and explained why the car would be kept in overnight.[A small thing, but the post-service wash and vacuum was done to a high standard]
The car was returned to me fairly clean but not as clean as I would have done it, nor as clean as I have received it from Rybrook the past. I clean off tar stains etc they didn't & in the front valance was an area of overspray. I may return it
Thank you for your feedback and the further positive comments regarding the Aftersales Team. We are very sorry that you were disappointed with the cleanliness of your car on return. We will be contacting you to arrange for the wash and vacuum to be carried out again.
no problem with the service etc, more concerned about the expense
I walked in needing Ad Blue and 15 minutes later I was leaving with a full tank of Ad Blue
Great service, including collection of my car from home
Good service and picked up and dropped off car. Costs were higher than expected. Not by much
communication was a slight problem
Staff very helpful and polite Tariq our Sales contact new cars we very proffesional and helped us decide between Audi Merc and BMW with BMW winning the day also building bright and well laid out.
Because right from the beginning I was given first class customer service and support
I had a great deal and Tariq was very helpful and gave it a personal touch rather than just sales man ego.
Helpful, charming, polite. I was made to feel special!
From start to end we were kept informed of what was happening at every stage.Tariq was helpful and explained everything clearly.
Delivery could of been better and made a more special. Staff were excellent.
Personal service from the sales person, without pressurising. keeping me informed of progress as required.The product genius during the test drive and handover was knowledgeable and i did not feel stressed during the test drive!
Pleasant,knowledgeable and helpful staff
Justin Hughes who assisted us in the purchase and delivery of our BMW was an absolute gentlemen who couldn't of done more if he tried!!It was an pleasure from start to finish, I would always now recommend BMW.
From the moment we stopped off on our way to a walk on Wenlock Edge, ( perhaps not quite looking as if we were about to buy a new BMW ) the service we received was exemplary
My contact Martyn Gough discussed a range of options with me and kept me informed at all times. Martyn went out of his way to source a new car that met my requirements.
I love my new car, and my dealership always look after me extremely well. Martyn Gough and all the of the Sales and Service staff at Rybrook in Shrewsbury are the Best, even the ladies on the Reception Desk are fantastic, make you feel very special !
There was an issue with the DVLA computer being down so I had to wait for a couple of hours in the dealership but otherwise everything else was very good
I am always made to feel like a valued customer and looked after well throughout the whole process by Martyn Gough.
The BMW centre was very pleasant nice and clean with a new car smell in the air, the staff were friendly and professional. We were offered tea and coffee while we waited .
Tareq Ahmed at Rybrook was extremely helpful in assisting me in arriving at the final specification for the purchase of my new car. He spend considerable time explaining the various options available and what benefit or otherwise they would be to me.
The young man I dealt with was extremely helpful, friendly & informative
Good service and communication sales man met all our needs
Bent over backwards to make sure I got the car that suited me. Had a couple of test drives and even took one home to make sure it went in my garage - which it didn't and we had to start again! Very friendly, knowledgable staff.
All my requirements were met but we were put under no pressure to complete a deal. I was kept fully up to date with the progress of my order as well as having the opportunity to test drive a 530d prof to placing an order.
Fantastic service from beginning to end
Fantastic customer service from Henry! Kept informed what was happening car was ordered April for September and it all went swimmingly. Henry was extremely courteous and knowledgeable. Also the young man (forgot name) talked through technical fab!!
Relaxed friendly service. I was kept well informed and everything was as it should be.
Friendly and professional staff excellent knowledge of BMW
Tareq was very informative and answered all my questions with respect to the options and choices available to me. He spent time ensuring that I was happy with the choices I was making and that they suited my personal needs.
The entire team I dealt with at Rybrook Shrewsbury were a delight. They treated me incredibly well while I was there and also kept me up to date via email or phone very well. The handover and entire process of signing documents was seamless.
good personal service.
The staff were great from the minute I walked into the showroom not knowing exactly what I wanted, right up until i left with my new BMW! Special thanks to the ladies on Reception, Martyn & Matt for being so lovely & helpful, couldn't ask for better!
The service given by Sales Exec Kevin Smith
Friendly prompt service and good price given. Good info on car gadgets given on day of collection
My new car is amazing - have just replaced by 1st 535GT with another 535GT!!Slight difference in colour and added the additional 'new tech' bits.
Because everything was dealt with quickly and efficiently
The service from Henry at Rybrook was first class as usual.
It would have been a 5 had it not been for the fact that the charge for GAP insurance was debited twice to my credit card. It wasn't noticed by the dealership but was corrected immediately once I had drawn it to their attention
The communication, care and knowledge of the sales assistant, Henry Gregory, was beyond reproach.He actually took an interest in the sale as I ordered bespoke paintwork for an individual build and advised of the chronology at all times.
The staff at Rybrook Shrewsbury were very professional, informative and helpful.
Very helpful Andy the salesman. Smart showroom with vehicles on display.Answered all questions.
Professional, helpful and informative. I've always found Rybrook to be 'ahead' of the competition when it comes to their sales people's professional and more 'sensitive to your needs' approach to the sales process!