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could not faul it
That's how I felt on the day .
Number 1 bm6
I am impressed by the knowledge of the staff and the speed and efficiency that all matters are dealt with
Courteous, professional, nice atmosphere in the waiting area - reception staff are friendly and always welcome you with a smile and after four years they know you by name.Shrewsbury could teach the South and West Wales dealers a great deal.
The staff at rybrook Shrewsbury were extremely helpful and ensured they did all they could to help and kept me mobile during the process.
I booked my car in for its service the brakes. The car was dropped off at 8am and was due to be collected at 4pm. At 5pm they caslled telling the brakes needed doing and they hadn't done them without my approval and needed to keep the car addn day
Trouble free visit.Staff great.
I had to return a week later because the car display still stated that I needed a service.
As always a friendly professional experience
Car collected and returned on time with no problems.
Your sales Executive Tareq Ahmed is very personable but also professional. Although I consider that I was given a good deal he was also careful to protect the interests of Rybrook and BMW. Also your "Genius" Rob really is a genius!
Excellent service and communication from Grant. No problems at all and got all of there help I required.
All was fine thanks
Tareq Ahmed has been incredibly helpful, going out of his way to help me and my girlfriend with the purchase of our two new cars.
Arrived on time to collect vehicle, however feel a courtesy car could be offered, car was gone all day, service cost £440 (not cheap) have it fully warranted with you. Just feel not very valued customer. Was only quoted £379 but turned out tobe £440+
The car was fixed promptly and under warranty
Professional and courteous
I had to dog sit for my daughter so couldn't take the car in myself. Rybrook Shrewsbury collected it and then kept in the loop and consulted me on issues that appeared. Exactly the right level of communication and made good suggestions.
Friendly service staff that keep you informed while you wait.
Polite, and the job was very well done.
The appointment was booked for Thursday 25th May. On check in at 0830 the service adviser said the appointment was for the next day - Friday. The adviser had no details about me and collected a file on someone called Stokes! Not a great start.
Convenient booking but took a little longer than expected
The usual, polite, friendly, efficient service
Everything was done as asked
Excellent service & helpful knowledeable staff
Coffee is good, shame it took 2 hours to change a tyre!
simple excellent service !!
Friendly, efficient and courteous service in a pleasant environment.
Amazing service from Zowie at service reception.
Everything went according to plan.
Car picked up and returned on time. Work completed satisfactorily and progress reported during the day by dealer.
Zowie was very attentive and solved the issue of being able to return the courtesy car the next day as arranged when I booked the service. My car was booked in and I was on my way within 20 minutes.
Rybrook and BMW went to exceptional lengths to ensure that I was not inconvenienced by the fault that appeared on my car.
Sevice carried out at my convenience, costs explained, car returned at the stated time cleaned and valeted
Prompt response, comfortable environment to work whilst waiting. No delays.
Staff polite, friendly and helpful.
Waaaaaaay too expensive
Service was excellent from calling to make the appointment to taking my car in abd being looked after by staff
The service experience went well , with plenty of coffee while waiting,I would like to have had a very small scuff on one wheel to have been repaired at the same time, but was told it was not possible, i have to make a separate appointment ,
Always professional and friendly meeting and exceeding my expectations
Work performed as expected
Customer service provided by your staff is exactly what to expect from a premium brand dealer. Had previously been disgusted with Benham(Wolves) customer service so well worth the trip for me!
Very efficient and helpful staff
Internal valet/clean was poor. Somebody must have used a dirty rag on the trim. Also all the pre -programmed radio channels had been removed for some reason and not put back.
Great service by dedicated staff who have a passion for the product they sell. Sales staff brilliant. Dealt with John Owen who was was excellent. Real asset to your team.
Booked car in easily and left it with them for approx 2.5 hrs and ret'd and was almost ready, bar the complimentary wash and vac. Had a coffee whilst finished in waiting room. Very courteous Adviser looked after me.
work done fine. vehicle status showing rear brakes require attention but service say ok for 3-4k miles. however all the warning lights are up and say I'm now overdue!!
The team were very efficient helpful and made the process easy
i travel nearly 100 miles for the attention I get at rybrook , I could get my work done nearer to home but choose to make the journey for the excellent attention I invariably receive.
The problem I encountered has been solved. A courtesy car was supplied. My vehicle was reasonably cleaned.
After a bad start, efforts were made, & satisfaction ensued.
The staff were polite and friendly.
Car was ready when promised. Everything sorted.
Staff are so courteous and helpful.
Everything was dealt with with no hassle, just as it should be.
Excellent as usual - a little expensive possibly but the service is always brilliant.
The automatic gearbox continues to show some idiosyncrasies.
Able to pick up courtesy car at convenient time
Some confusion regarding wether repairs under warranty, finally sorted after discussion following day.
Need to return to arrange fitting of brake pads, no parts available.
A friendly and professional service, somewhere comfortable and pleasant to wait, very good coffee and the car returned clean and fresh.
Very professional and courteous service.
It was for a recall on isofix bracket and as I am currently using it for my 4mth baby it was important to get the car in asap but no courtesy cars were available making it very difficult for me with 2 children!
Everything dealt with thoroughly and courteously as usual. The only reason for a 4 rather than a 5 is that I don't yet know if the sunblind problem will remain fixed or recur as in previous years.
All friendly & excellent vehicle preparation
Everything was perfect, except the car could have been "hoovered" out to a higher standard, the boot and alcoves were not cleaned.
From reception at Rybrook to collecting my car after a service went as planned.
Curtious, professional service.
Every thing done as promised
Got the issue resolved
Service team with extremely polite and helpful
The racall work was done efficiently and within the given timescale
Kept informed, courteous service
Very good customer service; you are not cheap but you are good.
The computer was not reset to show that the service is completed. I had to take the car back to do that, wasting an hour of my time.
Jamie Wray, our BMW used car sales consultant was extremely friendly, helpful, polite and knowledgeable. He answered our all queries, made sensible suggestions where necessary but most importantly he listened to us.
Ease of which Rybrook dealt with collection and delivery having completed the service.
Lack of communication I had to chase when the car would return and it wasn't back on time. I have not been contacted yet about the parts that were ordered and it going back in to be completed
Excellent service both on the phone and whilst in the dealership
I waited whilst to service was done, they started promptly and completed the work in the time they stated.
from the service recived
Always friendly and obliging
The service took longer than expected but the staff were excellent
Staff are always very pleasant and extremely helpful.
Customer service excellent
Martyn was very helpful, listened to our requirements and sourced the car we wanted at the right price
staff very good and helpful car finish at agreed time wheels not cleaned as good as they could have been but only minor issue
Prompt and efficent
Adam was very helpful and knowledgeable
Very pleasant staff who dealt with my query exceptionally well.
See comments below
Thank you for your feedback regarding the team, and stating how easy we made it. your other comments are being looked into with BMW and we will come back to you.
polite and professional
They did what they needed to, in the time stated.
Not all the rattles were put right
Pleasant welcome as always and nice surroundings while I waited.
At the beging there a little confusion but was resolved quickly and efficiently
Good polite service helpful staff
proficient and efficient.
Pleasant staff, comfortable waiting area and it passed the MOT!
Was quick and efficient
I would like to have been given a full list of the work carried out to take away. As the Sat Nav is 2 years old there ought to be an update on the maps as they are now considerably out of date.
Professional and courteous
Really helpful service through the representative at the service desk, sorry I can't remember his name. As usual the entire team at Rybrook were very helpful and made the wait very relaxing.
As always very friendly and professional. The receptionist made me a cup of coffee and I received a free bus ticket so I could pop into town. My car came back cleaner than when it went in.
I returned to collect my car from service and was informed that it was not ready. I was kept waiting for over an hour. The car was left at 10:00 and collection arranged for 16:00. I asked them to ring me if there was a problem. No call received.
Thank you for your feedback and we are very sorry for the inconvenience. We are very serious the customer experience we provide and clearly on this occasion it was below both yours and my expectations. We will make sure that we improve our communication and waiting times.
Service was 1st class
Professional, efficient and polite staff
Your sales executive Tareq Ahmed is very personable yet professional and although I consider that I received a good deal he also was careful to protect the interests of BMW. Full marks too to your 'Genius' Rob who obviously is a genius.
This is the 4th Cat purchased from this dealer. After visiting other dealers nearby to look at other models, we were given no attention by their sales staff. We descended upon Rybrook.
Strait to the point
I have found the staff and particularly the sales person, Jon Leonard extremely helpful and knowledgable. This is the second time I have dealt with Jon at Rybrook Shrewsbury and on both occasions nothing has been too much trouble.
Excellent and prompt attention. Good talk through and speedy process.
Everyone we dealt with was pleasant and efficient and the whole process ran smoothly. Martyn Gough, the sales guy we dealt with, was excellent.
RE the BMW CENTRE, NOT BMW UK.Both Dale and Tareq at Rybrooke Shrewsbury stepped up to the plate when BMW UK let me down regarding the spec ordered on the BMW M-Sport I specified/ ordered. It arrived with items missing from the spec ordered.
This was the easiest and most comfortable car buying experience I have ever had. Martin Gough the saleman listened very carefully to my expectations in terms of what I was looking for during the process and responded accordingly.
We were put completely at ease and there was no pressure to buy.
Everything I needed to know was made clear and Henry was very helpful.
Would have been a 5 but there was nobody available to conduct a proper handover of the car. i.e. To go through different functions of the car
Well explained and no rush at what was a busy time.
The staff at the centre have been excellent. However, we have not yet got delivery of the care because it was broken into and damaged at the holding compound away from the dealership. Damaged parts have been ordered from Germany.
The salesman Cameron short and the retail sales manager mark schofield were fantastic to deal with. Everyone in the dealership were great and very easy going.
Excellent service start to finish by Abby
Tarek Ahmed who was dealing with us made the whole process of getting our car easy from helping us choose the right car for my daughters mobility ordering. He delt with everything taking the strain off us.
I was dealt with very professionally from the first meeting with Tareq Ahmed and the car I ordered was delivered extremely quickly. The quality of the vehicle is outstanding and Tareq at Rybrook was able to answer all my questions. Overall very good.
BECAUSE ITS A FACT
My first experience started with a test drive of a 118i Msport. Tom who was the BMW genius was very useful and knowledgable about the car and was able to answer any of my questions. Tareq was my salesman and was equally as competant and knowledgable
The service was attentive and professional throughout the process
Excellent customer service, keen to offer competitive prices and packages, kept up to date on the vehicle build and sales process throughout.
Everyone moved mountains to ensure that I had an exceptional deal and service was superb.
I specifically appreciated the efforts made to ensure the car was registered before the beginning of April
Made to feel extremely welcome and valued from first walking in to look through to collecting the car
Owned BMW cars for over 25yrs have never been anything but very satisfied
The sale was carried out with a great deal of attention and those issues I did have were dealt with appropriately
Tareq was professional courteous and listened to my needs. He was able to assist me in making the perfect purchase. He is an absolute asset to your team!
Tareq done a great job of getting me a good deal and keeping me informed all through the build / shipping / delivery phases - it all had to be completed before April to avoid the new VED rates, and I'm very happy it all game together as planned.
Really excellent experience purchasing from Rybrook, Sales (Abby), Finance (Mark) and Genius (Matt) were fantastic, no problems at all. Went to Shrewsbury after appalling at Knights nearly didn't get BMW, changed mind with total different approach.
Excellent service, We enjoyed the whole BMW experience buying our new 1 series. Salesman we dealt with was polite, positive, dealt with all our questions.It was a pleasure to buy a car from BMW Shrewsbury.
Everything was very straightforward and clearly explained. Friendly helpful and absolutely no problems.
As always Martyn Gough at the Shrewsbury dealership looked after me well and kept me fully updated at each stage of the process.
Martin the salesman made us feel totally relaxed and fully informed throughout our purchasing experience.
Valuable advice prior to & during purchase. Practical assistance during period between ordering and receiving the car. Friendly, courteous service through out by all staff from customer reception to salesman to new car sales manager. Excellent.
Because from start to finish Tareq Ahmed, our sales consultant was second to none! He was so helpful and dealt with all our queries immediately. We never once felt pressured which we've experienced at other dealers.