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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Pride and Joy Wash and Vacuum Service

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Benefits of buying from Rybrook Shrewsbury BMW

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Can't find the vacancy your looking for?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Teresa Godfrey

Showroom Host

Nikala Barrow

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

Senior New Car Sales Executive

Cameron Short

New car Sales Executive

Tareq Ahmed

New Car Sales Executive

Nick Bradbury

New Car Sales Executive

Rob Jones

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Jake Young

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Never been let down

Service

Mostly because if comments above. I know that my car has been looked after well & checked for safety issues.

Service

Great Service

Service

Helpful, knowledgeable and friendly. A pleasure to deal with.

Service

Good service, but still awaiting a quotation for tyres

Service

efficient and the car was ready whithin the time frame

Service

I could take the car in when it suited me and it was ready when they promised

Service

The 90 minutes offer was not honored - it took 130 minutes.I was pleased to be offered a discount as compensation - this was much appreciated. Kudos.

Service

On this occasion our car was returned to us by a driver. He passed comment that there was some polish on the windscreen which hadn't been buffed. Up on inspection in daylight, polish was all over the dashboard, Windows, doors. Handles full of grit.

Service

I had forgot to mention while the car was in getting tyre fixed that the brakes where making a squeaking noise. It got dropped off by aa lorry and as he was backing it off the lorry the brakes were squealing again. He handed me a check list to say yo

Service

Always friendly team

Service

Went very smoothly and all work carried out

Service

quick and efficient

Service

Staff very approachable, friendly and helpful.

Service

Was busy with an event and my wait was quite long this time with not quite enough in the way of updates

Service

Car returned to us on time,price as told before hand.clean and valeted.

Service

Friendly staff

Service

Service took 2 1/2 hrs inc car clean service was supposed to be 1 hour .

Service

For the reasons given above. Great service and efficiency

Service

After collecting my car for a full service my car had an oil leak! It didn't have one when it went in for a service! On collecting my car for the 2nd time i was told i won't have an oil leak now, no charge however it wasn't your fault!!!

Service

Zero Hassle

Service

Professional staff all round. Friendly and courteous.

Service

You are almost trying too hard to provide outstanding customer service. I don't need asking whether I need a coffee every 15 minutes. There is attentive, then there is 'overly' helpful. It is a difficult balance, I can understand that.....

Service

While service was completed efficiently and without hassle while I waited, the complimentary car wash was of low quality with parts of the outside of the car being missed.

Service

Work carried out to time specified. Car washed and cleaned.

Service

Lady (Tracey?) who looked after my visit really did good job, despite my lack of availability on the phone!

Service

On the issue that needed sorting, perfect. Dissatisfied because they found a second issue and wouldn’t fix it under warranty because they had found it, not me. Told me I’d have to book in again and pay my excess again. Poor in my opinion.

Service

Rang to tell me what was wrong with the car and a price, rang to say it was fixed, rang to say it was on the way home. Great communication and service.

Service

Very good

Service

Service seemed ok. Yet another recall re: exhaust system and no information provided to me when I collected the car what had actually been done I.e parts replaces or software changes. Just a sheet with basic service info.

Service

No issues when we neede to change mot time slot to suite us always welcomed thanks you

Service

Price was reduced on completion of the work and every dealing I have had with service dept has been top notch

Service

Great staff, first class service

Service

Ease of booking car into Rybrook.Able to deal with questions/faults in a proffessional manner.

Service

Fixed 2 or the 3 issues. Was told that road/wind noise was within limits. Disappointed, didn't expect this from a BMW.

Service

always easy to deal with.plus I gained a nice clean car!!

Service

Job done to cost and time

Service

Friendly, efficient and quick service.

Service

No problems

Service

Without fail, everyone from walking into reception onwards makes me feel welcomed. I have bought 2 cars from Rybrook Shrewsbury and every time both sales execs Martyn & Adam come over and say hello. Grant on servicing is always so helpful .

Service

Grant was very good in ensuring my problem was fixed

Service

Great service, lovely waiting area with lovely coffee and refreshments. A 2hr wait was very comfortable.

Service

They couldn't have done more to make it a very pleasant experience.

Service

The service you get as soon as you walk in is very good, and as long we are comfortable everyone is happy, our needs are well cared for.

Service

Made an effort to fit me in and solved the problem.

Service

Excellent treatment by staff as soon as we entered the building

Service

Car running well and service personnel gave me time and patience to answer queries

Service

Grant knew that I was under time constraints and when it was taking a while to get my car washed he went and washed my car himself so I could leave on time.

Service

Reasonable pricing structure and excellent facilities

Service

Very well looked after.

Service

The dealership managed to find the ideal car that suited my budget and needs, but it was in Warwickshire. The car was collected, washed and MOT’d and ready to drive by the following morning. I would not expect that from other brands.

Service

My problem was resolved to my complete satisfaction

Service

Great, I was late booking in and they managed to limit my down time and fitted around my schedule

Service

There is no other mark I could give, one very happy customer

Service

You said it would take about an hour and it did

Service

Excellent customer service. Polite and friendly staff.

Service

Service representatives were polite efficient and friendly whilst ensuring I understood all elements of the transactions and costing.

Service

The car is fine and work done ok, but :still outstanding is:- Why does my iPhone drop to aux from ipod conneciton- Not happy with reply for metal on steering wheel that is sticking up and has cut my hand twice. Reply was not covered by warranty

Service

It’s the same answer 5 star treatment.

Service

Members of staff are always very helpful and courteous and my car was returned in a timely manner as requested. Car had also been cleaned which is always appreciated.

Service

Warm welcome from everyone involved, Coffee and Park and Ride tickets provided to help pass the time. After service the car was cleaned and valet carried out.

Service

Very Good Service

Service

Would have scored 5 star if my car had been returned clean.It was however snowing which I have made allowance for the cars exterior but the interior was very poor and I had to spend a lot of time cleaning it myself.

Service

Excellent customer service. Friendly and accommodating staff.

Service

The whole transaction was conducted in the most congenial atmosphere. As always at Rybrooks, the staff involved, were extremely helpful and informative. Any concerns or questions that I may have had were handled with patience and understanding.

Service

I did request a cost for dent repair and calliper painting and was assured they would get back to me after phoning on seceral occasions no one returned the call

Service

As a customer I was able to wait while the service was complete in comfortable surroundings with hot drinks to hand.

Service

Always helpful and thorough

Service

No issues. Decent loan car FOC

Service

The service was efficient and welcoming. Always kept me up to date with how the service was progressing and professional customer service manner, kept me topped up with coffee too in nice lounge area - time for me too.

Service

Friendly, helpful staff.

Service

Second visit. Windscreen washers not working, earliest courtesy car was in three weeks time, car could be looked at in three day and would only take 1 hour. Actually took 2 hours which disrupted work plans for the rest of the day.

Service

Had an issue with my car, they collected it left me a car then dropped mine back off once it was fixed

Service

As above, I cannot find a fault with any aspect of the experience

Service

Everything went as agreed and within the expected timeframe

Service

two warranty items for which there was no charge had been left off my invoice. I am being sent a new invoice

Service

Face to face discussions are very good, servicing okay (no valet on completion felt like a misstep), but trying to call Rybrook is unnecessarily complicated. Have to speak to two people before getting though to the service department.

Service

I had an issue with my Approved used vehicle which was a warranty repair and was going to be a big job. Regardless of this fact at all points before the job, during and on pick up, I was informed of what was happening and handles professionally.

Service

The individual I spoke to in arranging and paying for the service was polite and knowledgeable.

Service

Service done quickly and car cleaned all within 2 hours

Service

As always Grants technical knowledge and professional attitude was first class.

Service

Very hepful, and done it in short time

Service

This was the three time it had gone in with the same problem, finger crossed that it is now fixed.

Service

Helpful staff, car collected & delivered efficiently even though I live some distance from Shrewsbury.

Service

They collected and returned my vehicle for me clean, tidy and serviced- what more could I ask

Service

A bulge was found on my tyre and I was warned it made my car illegal. However, the replacement tyre offered was overly expensive; the identical tyre I had fitted elsewhere was £100 cheaper. I fail to see how this encourages people to use you.

Service

The service wasn't what i expected,i had issues which should have been addressed before sale, after sale disappointing, shame really as it tuck the shine of buying my car.

Service

Kept informed throughout

Service

Not sure what I can say other than the service met with my expectations and once again, it all met my expectations.

Service

Minimum effort to organise, no effort to have the service carried out. No problems.

Service

I would like to know if the tyre pressure had been checked and was ok

Service

Really helpful and knowledgeable staff

Service

Because I was completely satisfied

Service

Excellent service provided by friendly, knowledgeable and professional staff.

Service

Everything has been very well done.

Service

The staff member I dealt with was outstanding. The service was outstanding.

Service

Met and then exceeded my high expectations

Service

They couldn’t do enough to help

Service

Top customer service, kept informed at all times car picked up from home was a great help.

Service

Also asked for stone chip on bumper to be looked at and priced at time of booking, this also has not been done

Service

The repairs were done in the agreed time frame and the courtesy car was fine for the purpose that day.

Service

Would like to have discussed the invoice so I new exactly what work was carried out

Service

Great customer service

Service

STAFF ARE ALWAYS VERY HELPFUL

Service

During my second visit car needed sensor on passenger seat to be fixed. This was done, but did not re-attach the seatbelt, so car had to be booked in again. When I contacted customer service there was no acknowledgement of the inconvenience caused.

Service

The sales advisor Matt had a real depth to his product knowledge, this results in a meaningful conversation with regard to the product.

Service

Nothing to fault

Service

All work done efficiently and courteously.

Service

Friendly, professional and efficient

Service

I had to ask when my car would be ready after waiting some time. I would expect to be kept informed.

Service

Professional courteous efficient pleasant

Service

Service advisor Grant was especially helpful, as was technician Tom Hick and Trevor Rock. All deserve special thanks for helping me out.

Service

I was very surprised that I was quoted £595.61 to replace a broken earth lead. This is a short length of copper wire with a simple terminal at each end secured by bolts. It cannot be worth more than £10 and would take 5 minutes to fit.

Service

Service completed timeously

Service

Excellent service from Dale and his team.

Service

Most things completed as requested, however washer jet not resolved.

Service

Professional, courteous and caring staff

Service

as above very efficient and polite

Service

I was looked after from the moment I made my initial enquiry. The face to face contact with my sales advisor was appreciated. The buying process was smooth, as was the collection. I liked getting the automated updates on the progress of my vehicle.

Sales

Quick, easy, no hassle...

Sales

Very pleased with the vehicle and the service

Sales

Cameron Short salesman outstanding !

Sales

Faultless

Sales

BMW dealership could not be faulted, however the car delivery was late by 2 weeks - logistics issue??

Sales

I was more than happy with your sales man Tareq Ahmed very proffesional

Sales

The dealership was very helpful and couldn't do enough for me. The handover by Cameron Short was really good and he took his time to explain everything to me.

Sales

The communication from Henry Gregory in sales was flawless. I really hope tge quality of staff at these showrooms is appreciated and not taken for granted.

Sales

Very friendly staff, always smiling, even thou my car was slightly delayed I didn't mind, was really worth the wait.

Sales

Staff at Rybrook are very helpful and proffessional

Sales

Prompt service, very friendly staff and dearly delivery of the car.

Sales

Very good as before.We have just one open point on the finance agreement which I am sure (hopeful) will be resolved.

Sales

I think my responses to the first two questions highlight exactly why the guys at Rybrook Shrewsbury get this score - just a great experience, kept fully up to date by phone and email as to status of the car. Rob Jones always kept me fully informed,

Sales

Absolutely, can't fault them. Reception greeted me straight away. Tareq, took so much time to explain everything and always kept me up to date. Called me when he promised he would. It was a better service than at Disney. Amazing!!

Sales

Always willing to accommodate

Sales

All down to excellent customer service

Sales

Always get a good response to any questions i ask

Sales

The whole team was flawless, when we did have an issue Matt and Martyn sorted it out smoothly

Sales

Apart from a slight delay due to the weather and a late delivery which was no fault of Rybrook, I am very satisfied.

Sales

From start to finish Robert Jones our sales contact was professional, very efficient and polite. We had lots of questions before and during the purchase and Robert answered all of these straight away. Also delivering the car a week early!!

Sales

The whole experience from the initial enquiries and ordering to the completion of the contract and delivery of the car was exceptional. The staff, especially the sales and finance executives, were very efficient, helpful and informative.

Sales

Superb people to talk to&made u very welcome.

Sales

Salesman was first class

Sales

Easy and smooth transaction

Sales

The salesman was the best we have dealt with at this branch.

Sales

They were all very welcoming

Sales

This was my first experience with the Shrewsbury branch and so far so good. They were very helpful and courteous but let's face it, it was only to be expected after all their job is to sell cars

Sales

Wasn't sure what I wanted but went through the options and asked the sales person to look for a car for me with certain spec which he did.

Sales

Very good level of service and professionalism. Customer centric attitude.