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Wasn't a service it was an issue with the car
The service was swift and efficient and the car was ready and valeted well within the 2 hours I had been told it would take. In the meantime I was warm and comfortable with refreshments available.
Complimentary valet standard could have been better, all windows badly smeared and front wheels only partially cleaned.
Courteous, obliging and helpful. Plus a cup of good coffee which your receptionist brought to me.
everything was so simple & easy
Car had to return to have repairs carried out a week later
Very helpful friendly staff how offered great service very informative
Friendly professional staff. Kept me informed
Every body is so nice and polite !
Great customer service from Zowie
Easy to arrange, didn't have to wait for long to book in or on the day of servicing.
The usual hight standard of service I have come to expect from BMW
Job completed to my satisfaction .
Good customer service at the dealership, link for finance approval did not work meaning I had to go back in to sign forms. Recent visit to local dealer for pride and joy service was cancelled, but there was no notification via email or at the dealer.
Zowie Bellingham at Rybrook provided excellent service. I had a sporadic engine fault and was concerned that Rybrook would not be able to find it. Zowie organised a courtesy car, noticed that I also need an MOT and was highly efficient and helpful.
Because I've had unsatisfactory experiences at other dealerships with previous BMW cars.
Received phone call on Monday am ( 21/11/16) advised car would be ready to pick up.Agreed to collect 6 - 6:30pm.I travelled half way to Shrewsbury before receiving a call telling me that the car was not ready.Travel to S/bury is 37 miles one way!!!!!
Very satisfied, friendly staff. Road access to the centre (sharing an entrance with McDonalds) is the only downfall, it can be a little congested.
Fault quilkly found and corrected.
Great Customer service. All staff are really good - Reception, Service, Sales. Can't fault anything - its why we keep going back. They are always doing the best for their customers. Pleased with the deal on my new car - thx Dale and your team.
Very pleased with the care and time - and courtesy - taken to resolve the problem this time (following a previous visit which had not been as successful as I'd hoped it would be).
The visit was made very easy
Job done on time. Good area to work with laptop.
Explained what was happening, and pointed out some settings on the vehicle
I rang and said when I'd like it serviced and they said that would be fine
It's rare these days that you feel that you, as the customer, matter and the service and attention you receive at Rybrooks in Shrewsbury makes you feel that way.
Very friendly service, very efficient. Well done
Great customer service
The service was dealt with efficiently it was just expensive and I was recommended not to take the service pack when I bought the car.
I am very satisfied with the service from the dealer but should not have had to attend
Because the staff at Ryebrook always appear to remember you and treat you like a friend as opposed to a walking cheque book..the nice touches make a difference
Professional Fast and Solved my issue
THINGS MOVED AND NOT PUT BACK IN THE SAME PLACE OR POSITION. EG DRIVIING SEAT AND STEERING WHEEL.
The service went as told. Car was brought back on time and staff were courteous and attentive.
Everything done to time and as planned
Courteous, job completed on time and good facilities
Zowie my service centre contact was fantastic! She sorted the service, loan vehicle and additional number plate replacement with no fuss and always has a smile.
Very friendly and professional
Well you guys are stars. I live between you and Haliwell jones, and my experience Rybrook has smashed Halliwell jones out of the water. The quote I had for the damage off Rybrook was £450, vs what Halliwell jones quoted me of almost £1200.
Great service from Adam Humphreys in the bodyshop
Excellent reception staff and very attentive service personnel. Work was carried out on time and what was a very dirty vehicle when it arrived, came out like new.
The lady who served me kept me in the loop at each stage and how long my car would be.
Friendly greeting on arrival and the work required clearly explained.
Excellent customer service. Fault on our bmw was reported on the day and rectifed a few hours later. We were given regular updates while waiting.
Usual high standard of service from the team.
Everything went as it was meant to.
No issues whatsoever, friendly professional staff
Excellent customer service from both reception and sales teams
Just because it was excellent service
My MOT was booked for 12 Noon.One & Half Hours was given to carry out the test.The car was ready for collection as stated.
Every thing went smoothly from drop off to collection.
It took longer than expected and I was waiting.
Efficient and friendly service.
Zoe Bellingham was excellent.
As always, staff courteous and attentive. Service came in under quote too, so even happier. Thanks
Good customer service. Good manners. The car felt like new once service has been completed. A detailed explanation on the work that was carried out. Overall very good.
Completely satisfied with my visit.
Everything was done as required in a timely fashion.
Felt that as my car was on a service plan, my business wasn't really valued.
Thank you for your valued feedback. A large proportion of our customers have a service plan and I assure you that this would not be our intention. However we take your comments on board, and they will be used by the team to ensure the future satisfaction of our customers.
Nothing's to much trouble and above all a great service
Easy to book , professional service from all staff
Open 7am till 7pm which is perfect as work some distance from Shrewsbury
first service and third visit to cure a rattle in the tailgate,a round trip of 170 miles each time. Usual high standard of courtesy on arrival but when we returned at 4.30 told no rattle could be heard. We left at 6.40 with rattle fixed - annoying.
Thank you for your valued feedback, your comments regarding the road test being carried out after the initial diagnosis are valid, and we have passed this onto our front line team and technicians to ensure a better process in future. Please accept our apologies for the inconvenience.
Prompt and efficient service carried out in a very friendly and helpful manner.
Despite the booked service having been cancelled by Rybrook over the misunderstanding of the reason for a visit to our home by an emergency service engineer, the booking was reinstated and Rybrook treated us very well as they always do.
I have been with BMW for over 25 years and value the care and attention to detail given to me and that has grown since the acquisition by Rybrook.
The service and the attitude to customers was outstanding. I have always found BMW in Shrewsbury the same nothing is too much trouble for them. Peter.
Brilliant from start to finish, service was amazing and more importantly price was reasonable which is refreshing for a main dealer.
Check in procedure excellent. Pre ordering of suspect AirCon condenser avoided a second visit to garage. All fixed and ready to go in 4 hours. So an excellent experience overall with friendly helpful staff.
Customer service and attention to detail is always excellent!
service was completed ok but took 3 and a half hours to be completed
Always very professional and informative , it is always a joy to visit the dealership
from the moment I arrived at the service centre I cannot fault the service I received. whilst I had to wait for my car to have its MOT I was able to log in to my office and work very comfortably until my car was ready to drive away
Car was clean. MOT documentation was on passenger seat. All routine maintenance appears to have been done. My Service man was helpful cheerful. Only downer - completion was late. Checked car in 08.30 for 11.00 ready. It was 45 minutes late at 11.45.
Great service from start to finish! Grant and Chris great help!
Professional and courteous staff at all times. I was kept up to date with any items that needed to be discussed before work was carried out.
Good communications, comfortable waiting area and a pleasant welcoming atmosphere. Other BMW garages are not so good in this regard.
BMW have a consistent level of service that is brilliant.
Friendly and helpful staff.
Everything I expected from BMW- dealing with services day in day out I would expect BMW to be excellent.
excellent and prompt service
Very smooth and easy to arrange, service desk staff are great.
You have great reception staff,and Cameron was very thorough in his feedback.
Dropping my car off at Shrewsbury was less convenient than having it picked up - but I appreciate the short notice appointment and that is why I knocked off one level of satisfaction
Very impressed with the service provided
Thought the car would have been washed an hoovered but wasnt
Everything done was done exactly as it should have been, from the pre call prior to service, car drop off and return, the service itself and cleaning the car
Staff all extremely courteous and helpful. Service carried out promptly.
Everything was fine
Excellent service,the staff are very helpful and will go out of their way to make sure everything is completed.
Throughout the purchase experience every effort was made to fulfil my requirements exactly. I was kept in the picture at all times by the salesman andnothing was too much trouble for all the staff at my local BMW Centre.
I cannot fault the service I have received from the guys at Rybrook BMW but was disappointed that BMW Germany failed to send the smart key for my 7 series.
A very smooth sales transaction and collection of car
good sales staff- Sarah Pugh, well informed as to progress
Dealt with in a very proffessional manner.All options explained and with no undue pressure.Slight hiccup at end with car not being available at agreed time,but very competently dealt with no undue inconvenience.
I was looked after from day one by Tareq. His customer service skills are outstanding.
I had spoken to other bmw dealerships but Tareq came across the friendliest and non pushy, he didn't pressure me at all, even after the order he kept me updated and was always there to help.
We dealt with Tariq and he was excellent
Car is a delight no delivered before the estimated time of 12 weeks which we were quoted
from start to finish spot on, many thanks to martyn gough for sorting our requirements
All the staff we dealt with were very polite and helpfull, they were extremely knowledgeable about the vehicle we were interested in and gave alot of help and advice.
HELPFUL FRIENDLY STAFF
I had a great deal and Tariq was very helpful and gave it a personal touch rather than just sales man ego.
Because right from the beginning I was given first class customer service and support
Staff very helpful and polite Tariq our Sales contact new cars we very proffesional and helped us decide between Audi Merc and BMW with BMW winning the day also building bright and well laid out.
Helpful, charming, polite. I was made to feel special!
From start to end we were kept informed of what was happening at every stage.Tariq was helpful and explained everything clearly.
Personal service from the sales person, without pressurising. keeping me informed of progress as required.The product genius during the test drive and handover was knowledgeable and i did not feel stressed during the test drive!
Delivery could of been better and made a more special. Staff were excellent.
Thank you for your valued feedback and comments regarding my team. We will take on board your comments regarding delivery/handover and try to make them more special for everyone.
Pleasant,knowledgeable and helpful staff
Justin Hughes who assisted us in the purchase and delivery of our BMW was an absolute gentlemen who couldn't of done more if he tried!!It was an pleasure from start to finish, I would always now recommend BMW.
My contact Martyn Gough discussed a range of options with me and kept me informed at all times. Martyn went out of his way to source a new car that met my requirements.
From the moment we stopped off on our way to a walk on Wenlock Edge, ( perhaps not quite looking as if we were about to buy a new BMW ) the service we received was exemplary
I love my new car, and my dealership always look after me extremely well. Martyn Gough and all the of the Sales and Service staff at Rybrook in Shrewsbury are the Best, even the ladies on the Reception Desk are fantastic, make you feel very special !
There was an issue with the DVLA computer being down so I had to wait for a couple of hours in the dealership but otherwise everything else was very good
I am always made to feel like a valued customer and looked after well throughout the whole process by Martyn Gough.
Tareq Ahmed at Rybrook was extremely helpful in assisting me in arriving at the final specification for the purchase of my new car. He spend considerable time explaining the various options available and what benefit or otherwise they would be to me.
The BMW centre was very pleasant nice and clean with a new car smell in the air, the staff were friendly and professional. We were offered tea and coffee while we waited .
The young man I dealt with was extremely helpful, friendly & informative
Good service and communication sales man met all our needs
Bent over backwards to make sure I got the car that suited me. Had a couple of test drives and even took one home to make sure it went in my garage - which it didn't and we had to start again! Very friendly, knowledgable staff.
Fantastic service from beginning to end
All my requirements were met but we were put under no pressure to complete a deal. I was kept fully up to date with the progress of my order as well as having the opportunity to test drive a 530d prof to placing an order.
Relaxed friendly service. I was kept well informed and everything was as it should be.
Fantastic customer service from Henry! Kept informed what was happening car was ordered April for September and it all went swimmingly. Henry was extremely courteous and knowledgeable. Also the young man (forgot name) talked through technical fab!!
Friendly and professional staff excellent knowledge of BMW
Tareq was very informative and answered all my questions with respect to the options and choices available to me. He spent time ensuring that I was happy with the choices I was making and that they suited my personal needs.
The staff were great from the minute I walked into the showroom not knowing exactly what I wanted, right up until i left with my new BMW! Special thanks to the ladies on Reception, Martyn & Matt for being so lovely & helpful, couldn't ask for better!
The entire team I dealt with at Rybrook Shrewsbury were a delight. They treated me incredibly well while I was there and also kept me up to date via email or phone very well. The handover and entire process of signing documents was seamless.
good personal service.
The service given by Sales Exec Kevin Smith