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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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Vehicle Administrator Vacancy

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Request a Valuation on your BMW

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It's your choice

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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BMW i3 Service Inclusive

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Benefits of buying from Rybrook Shrewsbury BMW

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M Performance Accessories

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We're on Instagram!

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BMW XDRIVE.

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test

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Gareth Thomas

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Annie Newman

New Car Sales Administrator

Nikala Barrow

Sales Administrator

Carol Humphrey

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Abbie Jenkins

Database & Enquiry Management Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

New Car Sales Executive

Cameron Short

New car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Sarah Pugh

New Car Sales Executive

Nick Bradbury

New Car Sales Executive

Will Hales

Product Genius

Rob Jones

Product Genius

Chris Hough

Corporate Sales Executive

Dan Mascord

Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Adam Humphries

Bodyshop Controller

Zowie Bellingham

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

George Pugh

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

could not faul it

Service

That's how I felt on the day .

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See below.

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See above

Service

Number 1 bm6

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I am impressed by the knowledge of the staff and the speed and efficiency that all matters are dealt with

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Courteous, professional, nice atmosphere in the waiting area - reception staff are friendly and always welcome you with a smile and after four years they know you by name.Shrewsbury could teach the South and West Wales dealers a great deal.

Service

The staff at rybrook Shrewsbury were extremely helpful and ensured they did all they could to help and kept me mobile during the process.

Service

I booked my car in for its service the brakes. The car was dropped off at 8am and was due to be collected at 4pm. At 5pm they caslled telling the brakes needed doing and they hadn't done them without my approval and needed to keep the car addn day

Service

Trouble free visit.Staff great.

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I had to return a week later because the car display still stated that I needed a service.

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No problems.

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As always a friendly professional experience

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Car collected and returned on time with no problems.

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Your sales Executive Tareq Ahmed is very personable but also professional. Although I consider that I was given a good deal he was also careful to protect the interests of Rybrook and BMW. Also your "Genius" Rob really is a genius!

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Excellent service and communication from Grant. No problems at all and got all of there help I required.

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All was fine thanks

Service

Tareq Ahmed has been incredibly helpful, going out of his way to help me and my girlfriend with the purchase of our two new cars.

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Arrived on time to collect vehicle, however feel a courtesy car could be offered, car was gone all day, service cost £440 (not cheap) have it fully warranted with you. Just feel not very valued customer. Was only quoted £379 but turned out tobe £440+

Service

The car was fixed promptly and under warranty

Service

Professional and courteous

Service

I had to dog sit for my daughter so couldn't take the car in myself. Rybrook Shrewsbury collected it and then kept in the loop and consulted me on issues that appeared. Exactly the right level of communication and made good suggestions.

Service

Friendly service staff that keep you informed while you wait.

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Polite, and the job was very well done.

Service

The appointment was booked for Thursday 25th May. On check in at 0830 the service adviser said the appointment was for the next day - Friday. The adviser had no details about me and collected a file on someone called Stokes! Not a great start.

Service

Convenient booking but took a little longer than expected

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The usual, polite, friendly, efficient service

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Everything was done as asked

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Excellent service & helpful knowledeable staff

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Coffee is good, shame it took 2 hours to change a tyre!

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simple excellent service !!

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Friendly, efficient and courteous service in a pleasant environment.

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Amazing service from Zowie at service reception.

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Everything went according to plan.

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Car picked up and returned on time. Work completed satisfactorily and progress reported during the day by dealer.

Service

Zowie was very attentive and solved the issue of being able to return the courtesy car the next day as arranged when I booked the service. My car was booked in and I was on my way within 20 minutes.

Service

Rybrook and BMW went to exceptional lengths to ensure that I was not inconvenienced by the fault that appeared on my car.

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Sevice carried out at my convenience, costs explained, car returned at the stated time cleaned and valeted

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no problems

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Prompt response, comfortable environment to work whilst waiting. No delays.

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Staff polite, friendly and helpful.

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Waaaaaaay too expensive

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Service was excellent from calling to make the appointment to taking my car in abd being looked after by staff

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The service experience went well , with plenty of coffee while waiting,I would like to have had a very small scuff on one wheel to have been repaired at the same time, but was told it was not possible, i have to make a separate appointment ,

Service

Always professional and friendly meeting and exceeding my expectations

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Work performed as expected

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Customer service provided by your staff is exactly what to expect from a premium brand dealer. Had previously been disgusted with Benham(Wolves) customer service so well worth the trip for me!

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Very efficient and helpful staff

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Internal valet/clean was poor. Somebody must have used a dirty rag on the trim. Also all the pre -programmed radio channels had been removed for some reason and not put back.

Service

Great service by dedicated staff who have a passion for the product they sell. Sales staff brilliant. Dealt with John Owen who was was excellent. Real asset to your team.

Service

Booked car in easily and left it with them for approx 2.5 hrs and ret'd and was almost ready, bar the complimentary wash and vac. Had a coffee whilst finished in waiting room. Very courteous Adviser looked after me.

Service

work done fine. vehicle status showing rear brakes require attention but service say ok for 3-4k miles. however all the warning lights are up and say I'm now overdue!!

Service

The team were very efficient helpful and made the process easy

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i travel nearly 100 miles for the attention I get at rybrook , I could get my work done nearer to home but choose to make the journey for the excellent attention I invariably receive.

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The problem I encountered has been solved. A courtesy car was supplied. My vehicle was reasonably cleaned.

Service

After a bad start, efforts were made, & satisfaction ensued.

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The staff were polite and friendly.

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Car was ready when promised. Everything sorted.

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Staff are so courteous and helpful.

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Everything was dealt with with no hassle, just as it should be.

Service

Excellent as usual - a little expensive possibly but the service is always brilliant.

Service

The automatic gearbox continues to show some idiosyncrasies.

Service

Able to pick up courtesy car at convenient time

Service

Some confusion regarding wether repairs under warranty, finally sorted after discussion following day.

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Need to return to arrange fitting of brake pads, no parts available.

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A friendly and professional service, somewhere comfortable and pleasant to wait, very good coffee and the car returned clean and fresh.

Service

Very professional and courteous service.

Service

It was for a recall on isofix bracket and as I am currently using it for my 4mth baby it was important to get the car in asap but no courtesy cars were available making it very difficult for me with 2 children!

Service

Everything dealt with thoroughly and courteously as usual. The only reason for a 4 rather than a 5 is that I don't yet know if the sunblind problem will remain fixed or recur as in previous years.

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All friendly & excellent vehicle preparation

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Everything was perfect, except the car could have been "hoovered" out to a higher standard, the boot and alcoves were not cleaned.

Service

From reception at Rybrook to collecting my car after a service went as planned.

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Curtious, professional service.

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Every thing done as promised

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Got the issue resolved

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Service team with extremely polite and helpful

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The racall work was done efficiently and within the given timescale

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Kept informed, courteous service

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Very good customer service; you are not cheap but you are good.

Service

The computer was not reset to show that the service is completed. I had to take the car back to do that, wasting an hour of my time.

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Jamie Wray, our BMW used car sales consultant was extremely friendly, helpful, polite and knowledgeable. He answered our all queries, made sensible suggestions where necessary but most importantly he listened to us.

Service

Ease of which Rybrook dealt with collection and delivery having completed the service.

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Outstanding service

Service

Lack of communication I had to chase when the car would return and it wasn't back on time. I have not been contacted yet about the parts that were ordered and it going back in to be completed

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Excellent service both on the phone and whilst in the dealership

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I waited whilst to service was done, they started promptly and completed the work in the time they stated.

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from the service recived

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Always friendly and obliging

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The service took longer than expected but the staff were excellent

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Staff are always very pleasant and extremely helpful.

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Customer service excellent

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Martyn was very helpful, listened to our requirements and sourced the car we wanted at the right price

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staff very good and helpful car finish at agreed time wheels not cleaned as good as they could have been but only minor issue

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Prompt and efficent

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Adam was very helpful and knowledgeable

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Very pleasant staff who dealt with my query exceptionally well.

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Excellent service

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See comments below

Service
Thank you for your feedback regarding the team, and stating how easy we made it. your other comments are being looked into with BMW and we will come back to you.

polite and professional

Service

They did what they needed to, in the time stated.

Service

Not all the rattles were put right

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Pleasant welcome as always and nice surroundings while I waited.

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At the beging there a little confusion but was resolved quickly and efficiently

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Good polite service helpful staff

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proficient and efficient.

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Pleasant staff, comfortable waiting area and it passed the MOT!

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Was quick and efficient

Service

I would like to have been given a full list of the work carried out to take away. As the Sat Nav is 2 years old there ought to be an update on the maps as they are now considerably out of date.

Service

Professional and courteous

Service

Really helpful service through the representative at the service desk, sorry I can't remember his name. As usual the entire team at Rybrook were very helpful and made the wait very relaxing.

Service

As always very friendly and professional. The receptionist made me a cup of coffee and I received a free bus ticket so I could pop into town. My car came back cleaner than when it went in.

Service

I returned to collect my car from service and was informed that it was not ready. I was kept waiting for over an hour. The car was left at 10:00 and collection arranged for 16:00. I asked them to ring me if there was a problem. No call received.

Service
Thank you for your feedback and we are very sorry for the inconvenience. We are very serious the customer experience we provide and clearly on this occasion it was below both yours and my expectations. We will make sure that we improve our communication and waiting times.

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Service

Service was 1st class

Service

Professional, efficient and polite staff

Sales

Your sales executive Tareq Ahmed is very personable yet professional and although I consider that I received a good deal he also was careful to protect the interests of BMW. Full marks too to your 'Genius' Rob who obviously is a genius.

Sales

Good salesman

Sales

This is the 4th Cat purchased from this dealer. After visiting other dealers nearby to look at other models, we were given no attention by their sales staff. We descended upon Rybrook.

Sales

Strait to the point

Sales

I have found the staff and particularly the sales person, Jon Leonard extremely helpful and knowledgable. This is the second time I have dealt with Jon at Rybrook Shrewsbury and on both occasions nothing has been too much trouble.

Sales

Excellent and prompt attention. Good talk through and speedy process.

Sales

Everyone we dealt with was pleasant and efficient and the whole process ran smoothly. Martyn Gough, the sales guy we dealt with, was excellent.

Sales

RE the BMW CENTRE, NOT BMW UK.Both Dale and Tareq at Rybrooke Shrewsbury stepped up to the plate when BMW UK let me down regarding the spec ordered on the BMW M-Sport I specified/ ordered. It arrived with items missing from the spec ordered.

Sales

This was the easiest and most comfortable car buying experience I have ever had. Martin Gough the saleman listened very carefully to my expectations in terms of what I was looking for during the process and responded accordingly.

Sales

We were put completely at ease and there was no pressure to buy.

Sales

Everything I needed to know was made clear and Henry was very helpful.

Sales

Would have been a 5 but there was nobody available to conduct a proper handover of the car. i.e. To go through different functions of the car

Sales

Well explained and no rush at what was a busy time.

Sales

The staff at the centre have been excellent. However, we have not yet got delivery of the care because it was broken into and damaged at the holding compound away from the dealership. Damaged parts have been ordered from Germany.

Sales

The salesman Cameron short and the retail sales manager mark schofield were fantastic to deal with. Everyone in the dealership were great and very easy going.

Sales

Excellent service start to finish by Abby

Sales

Tarek Ahmed who was dealing with us made the whole process of getting our car easy from helping us choose the right car for my daughters mobility ordering. He delt with everything taking the strain off us.

Sales

I was dealt with very professionally from the first meeting with Tareq Ahmed and the car I ordered was delivered extremely quickly. The quality of the vehicle is outstanding and Tareq at Rybrook was able to answer all my questions. Overall very good.

Sales

BECAUSE ITS A FACT

Sales

My first experience started with a test drive of a 118i Msport. Tom who was the BMW genius was very useful and knowledgable about the car and was able to answer any of my questions. Tareq was my salesman and was equally as competant and knowledgable

Sales

The service was attentive and professional throughout the process

Sales

Excellent customer service, keen to offer competitive prices and packages, kept up to date on the vehicle build and sales process throughout.

Sales

Everyone moved mountains to ensure that I had an exceptional deal and service was superb.

Sales

I specifically appreciated the efforts made to ensure the car was registered before the beginning of April

Sales

Made to feel extremely welcome and valued from first walking in to look through to collecting the car

Sales

Owned BMW cars for over 25yrs have never been anything but very satisfied

Sales

The sale was carried out with a great deal of attention and those issues I did have were dealt with appropriately

Sales

Tareq was professional courteous and listened to my needs. He was able to assist me in making the perfect purchase. He is an absolute asset to your team!

Sales

Tareq done a great job of getting me a good deal and keeping me informed all through the build / shipping / delivery phases - it all had to be completed before April to avoid the new VED rates, and I'm very happy it all game together as planned.

Sales

Really excellent experience purchasing from Rybrook, Sales (Abby), Finance (Mark) and Genius (Matt) were fantastic, no problems at all. Went to Shrewsbury after appalling at Knights nearly didn't get BMW, changed mind with total different approach.

Sales

Excellent service, We enjoyed the whole BMW experience buying our new 1 series. Salesman we dealt with was polite, positive, dealt with all our questions.It was a pleasure to buy a car from BMW Shrewsbury.

Sales

Everything was very straightforward and clearly explained. Friendly helpful and absolutely no problems.

Sales

As always Martyn Gough at the Shrewsbury dealership looked after me well and kept me fully updated at each stage of the process.

Sales

Martin the salesman made us feel totally relaxed and fully informed throughout our purchasing experience.

Sales

Valuable advice prior to & during purchase. Practical assistance during period between ordering and receiving the car. Friendly, courteous service through out by all staff from customer reception to salesman to new car sales manager. Excellent.

Sales

Because from start to finish Tareq Ahmed, our sales consultant was second to none! He was so helpful and dealt with all our queries immediately. We never once felt pressured which we've experienced at other dealers.