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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Explore the dealership

Welcome to Rybrook Shrewsbury.

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motability at Rybrook Shrewsbury.

Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.

If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.

Meet the team

Gareth Thomas

Head of Business

Peter Powell

Service Manager

Dale Mackenzie

Used Car Sales Manager

Matt Aston

New Car Sales Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Mark Schofield

Business Manager

Amanda Banfield

Customer Relations Manager

Lynn Robinson

Head Receptionist

Diane Pardoe

Receptionist

Teresa Godfrey

Showroom Host

Nacia Georgiou

Weekend Receptionist

Kate Whittingham

Used Car Sales Administrator

Annie Newman

New Car Sales Administrator

Sarah Stevens

CRM & Marketing

Naomi Hallam

CRM & Marketing

Rachel Taylor

Accounts Assistant

Sue Wiggin

Sales Ledger

Cindy Parry

Purchase ledger

Ashley Boaden

Local Business Development Executive

Darren Toplass

New Car Sales Executive

Matt Topple

New Car Sales Executive

Daniel Bryan

New Car Sales Executive

Jon Leonard

Used Car Sales Executive

Dan Francis

Used Car Sales Executive

Jon Williams

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Mark Marlow

Used Car Sales Executive

Jon Wilkinson

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Laura Gunton

Retention Executive

Toby Fitzsimmons

BMW Product Genius

Chris Wimbush

Senior Service Advisor

Mike Waugh

Service Advisor

Grant Lloyd

Service Advisor

Cameron Short

Service Advisor

Abby Vanhorn

Service Advisor

Adam Humphries

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Phil Bates

Workshop Manager

Mike Vaughn

Warranty Administrator

Mark Dunderdale

Parts Advisor

Alan Potts

Parts advisor

Mel Parry

Parts Advisor

BMW Technicians

Wayne Bardell

Service driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 36 ratings
    • 12 comments
  • Customer Service

    4.6
    • 193 ratings
    • 48 comments

They are very good.

Service

i am very happy with them

Service

They were just really, really helpful.

Sales

I liked the fact that the salesman was not pushy, all qustions were answered and plenty of time was given to think about things.

Sales

Previously bought from Sytner, Ryebrook have moved the customer experience to another level, from the moment I first walked in the door to picking the car up was a faultless professional experience....All staff were acutely knowledgeable and polite.

Sales

An all round professional service from providing purchase options to flexible delivery.

Sales

The service was very good.

Service

they are always very helpful....GRANT who looked after me was very good indeed

Service

The facilities at the centre are excellent.

Service

i was completely happy with them

Service

Grant is always a pleasure to deal with and was one of the first people I met at Rybrook, he was in spares at that time.

Service

I thought the people were absolutely wonderful.

Service

Dan Francis was excellent throughout the process. He gave me good advice and got me in a car that suits me perfectly. Both Matt Aston and Mark Schofield were very helpful as well and I'm confident that I made the right decision to move to a new car.

Sales

Very friendly staff who go the extra mile to make buying a new car a special event in your life.

Sales

Nothing was showing to say why car had not started.

Service

I had to wait for a long time to be picked by the centre.

Service

Display stuck at 1400 for service. I was told 1400 indicated brakes needed replacing. Service counter now says 13000. this will be 25000 between services. Why was the service not completed? I have noticed that the tyre's are now rubbing on the outsid

Service

I have had 3 oil leaks And the centre wanted to charge me £600 but when i questioned this price they dropped it to £250

Service

Very good

Service

My mini had to be returned as there was (so I was informed) a fault with this particular model's battery. I took my mini in because an automated message came up telling me that the battery was leaking fluid when stationary.

Service

Friendly, helpful and polite staff.

Service

Polite service, on time. Good communication.

Service

I worked for over 20 years at a Ford dealership and can assure you that your standards are superb and it is always a pleasure to bring my car in and other dealers should strive to be at your level of customer care no matter what the brand of car is.

Service

Very responsive and friendly.

Sales

The car was collected so I was not there.

Service

Everything went smoothly with the purchase.

Sales

Very helpful

Sales

they were really.

Service

car pulls slightly to the left. Dealership confusing says all X1,s have been manufactured incorrectly ?

Service
Thank you for your feedback and your additional comments about the team. From discussing this with the service team I understand that we have now cleared up the confusion and offered back to back test drive with a similar vehicle to demonstrate the characteristics of the X1. We assure you that the car is working correctly, and thank you for your continued custom.

I was dealt with two ladies on the service desk; they were absolutely brilliant.

Service

I object to the diagnositic fee of £60.

Service

I was given a time when the car would be ready. It was very much later than the time I was given before I could leave.Otherwise I was completely happy.

Service
Thank you for your feedback, and the positive overall score. I am very sorry that we did not achieve the promised deadline, this is something that the team will be working on, and we thank you very much for your continued custom.

Excellent service.

Service

The service was very good but it turns out that the problem with the wing mirrors hasn't been fullt fixed.

Service

they were great

Service

Fault on the car , timing chain had to be done at 40,000 miles had to pay £568 towards the costs. very unhappy customer.

Service
Thank you for taking the time to provide your feedback. I know that the aftersales manager has spoken to you at length regarding this matter. We have endeavoured to mitigate the cost through goodwill, however without a warranty we were unable to provide a cost free repair.

they were excellent.

Service

Martyn and the team were great, always helpful throughout the process from initial enquiry to delivery and follow up

Sales

I would be very satisfied indeed if you were less expensive. My bmw is older and it is getting harder to justify the cost of some of your parts. My rear springs are being replaced for the 3rd time. I think this is appalling for a car this quality.

Service

The service was very good.

Service

The service was very good.

Service

noise in engine , technical services gearbox part.

Service

they were fine.

Service

i was completely happy with them.

Service

Very Good.

Service

Very good

Service

I was quite impressed; the only drawback was the distance to the centre.

Service

Only comment would be my settings were altered e.g. my headlights were reset so didn't automatically come on. So I set of in the dark without headlights on

Service

The service was very good.

Service

Really helpful.

Service

Excellent service.

Service

Brilliant service.

Service

I thought that the Salesman I dealt with Adam Shepherd, he was very knowledgeable, he pointed me in the right direction with a few things. He knew the car inside out, it was a really positive experience, he guided me really, really well. The Busine

Sales

I have had to fetch it back for the wheel bearings

Service

Very Helpful.

Service

Always helpful.

Service

They were good but the recovery was not suitable to recover an X6, it was the wrong vehicle.

Service

You know how to look after customers - coffee, biscuits, papers etc

Service

Kyle was cheery and polite.We were offered coffee several times,the showroom felt and looked like afi experience,loved it.

Sales

The valet wasn't very well done and I didn't know if the headlights needed to be changed under warranty. The dealership couldn't tell me either way.