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Very good service especially pick-up and drop off.
Expense high for an oil change
Everything was completed efficiently and quickly.
Think I said it all at question no 1> I don't read manuals, don't fully understand what I'm being told by the internal machine (sat nav!) and your engineers take the time to put it into words of one syllable for me.
On this occasion I had only arranged for a MOT to be conducted on my car. I knew that this would be carried out to the highestate standards.
Overall very satisfied
I recently brought my car in to have a rattle fixed (which I think is why you sent this service), but the rattle remains. Despite promises it had been fixed. Needs to be returned and "re-fixed"!
Constant updates received
Very helpfull sales and service staff.Jamie Wray was great to deal with and always replyd to messages in good time.
Grant was excellent. Everything was done to time and came in under the quoted price, which itself was c33% than quoted by sytner in Cardiff
As above.My car wasn't ready when agreed and I had to call to chase it.
BMW Rybrook have serviced my car since new and i have had excellent service from them with every visit. They always keep me up to date with regular phone calls to advise the status of the car whilst being serviced / MOT.
Work carried out satisfactorily but did have to wait to long having been told 30/45 mins and waited 2 hours. otherwise would have given 'completely satisfied'
They carried out agreed work, but tried to quote me for rear calliper which was unnecessary.....they then advise just needed cleaning so lost some confidence
The repair was done under the warenty with no qualms.
Failure to complete work and miss identifying problems
Service and work as expected, no problems.
My wife recently bought a car and was promised a full tank of diesel. When we got the car home we realised that was not the case, which was disappointing as spent over £20k on the car.
Work completed to time scale given prompt phone call on completion
Completely satisfied very good supply of hot and cold drinks with biscuits and fresh fruit. Waiting for my service was as comfortable as sitting in my own home.
Nothing is too much trouble , everyone is very helpful .
I treated very well from start to finish
Service at this garage which I've been going to since my son bought his car can't be faulted. It's friendly (driven by Chris Wimbush and his team), efficient, reliable and the work Tom did on the E39 this week and Mark did on a wheel was outstanding
The service was very good and the service front desk very helpful.My only gripe was when l phoned to book the service/mot , the price I was given turned out to be incorrect as the service required was a bigger one .Otherwise a pleasant experience .
Helpful staff prepared to be flexible and going the extra mile
Please see previous comments
I wasn't told about the insurance of the car I was having for the day but it was quickly rectified.
They do what they say and in the time promised.
Very pleased compared with my experience 4 years ago.
Problem not fixed,went to wrong address to collect car, wrong registration no on collection paperwork
Jobs completed to timescale
Asked for quote never contacted back
Took 3 visits to rectify original problem.
Customer service excellent. Zowie was very professional and helpful.
Very helpful and pragmatic in fitting in my faulty car and very professional.
A small task of spraying a bumper turned into a circus performance. Adam clearly outlined to me why the car had to go to BMW dealer for the repair and then it took 2 weeks and 4 attempts to actually complete the work
Because the staff are always helpful and make us feel valued.
The work associated with the recall was undertaken in a timely manner and we were kept appraised of progress. However we were disappointed to learn that the work undertaken was not guaranteed as it had been undertaken under BMW's good will warranty.
First class service from the moment I arrived at the Rybrook centre the staff were most welcoming and the technician (Trevor)who dealt with the problem was magnificent and after a short time the vehicle was returned to me and I was on my way.
The whole set up is efficient, staff are friendly and work assiduously to understand your needs and do a good job. We dealt with Zowie Bellingham, Chris Wimbush and also with Matt who repaired the wheel of our son's one series - all excellent.
As always, very efficient and friendly service.
Always very helpful
Rubrook staff very attentive
Its never been anything but perfect and friendly for both me and my wife. Honestly the team they have is the best I have seen in any dealership.
Convenient collection of my car, friendly staff, quality of service and return.
exceptional service from booking, collection and return of vechile
Repair seems to have been done well. I would have preferred the quote to have included VAT
No problems and useful feedback
They answered my questions, repaired the fault, lovely clean car to collect.
Ditto above. I feel I could ask even the silliest of questions and get a measured and informative answer back.
First class service from Rybrook Shrewsbury
Service was carried out quicker than expected and the car was cleaned
On asking a few questions, the 'tech wizzard' sat in the car with me and went through the connect drive options
Car returned with fault - which will cause more inconvenience
Thank you for your feedback and your comments I will look into these and come back to you.
The service was good, the staff could not be more helpful, however I was there most of the day. This was caused by a combination of distance from Rybrooks and of tyre availability (and price!). I do not blame Rybrooks or BMW, it was just unfortunate.
Efficient, friendly service and car was collected and delivered back valeted.
That's how I felt on the day .
could not faul it
Number 1 bm6
I am impressed by the knowledge of the staff and the speed and efficiency that all matters are dealt with
Courteous, professional, nice atmosphere in the waiting area - reception staff are friendly and always welcome you with a smile and after four years they know you by name.Shrewsbury could teach the South and West Wales dealers a great deal.
The staff at rybrook Shrewsbury were extremely helpful and ensured they did all they could to help and kept me mobile during the process.
I had to return a week later because the car display still stated that I needed a service.
Car collected and returned on time with no problems.
Your sales Executive Tareq Ahmed is very personable but also professional. Although I consider that I was given a good deal he was also careful to protect the interests of Rybrook and BMW. Also your "Genius" Rob really is a genius!
Trouble free visit.Staff great.
I booked my car in for its service the brakes. The car was dropped off at 8am and was due to be collected at 4pm. At 5pm they caslled telling the brakes needed doing and they hadn't done them without my approval and needed to keep the car addn day
As always a friendly professional experience
Excellent service and communication from Grant. No problems at all and got all of there help I required.
All was fine thanks
Tareq Ahmed has been incredibly helpful, going out of his way to help me and my girlfriend with the purchase of our two new cars.
Arrived on time to collect vehicle, however feel a courtesy car could be offered, car was gone all day, service cost £440 (not cheap) have it fully warranted with you. Just feel not very valued customer. Was only quoted £379 but turned out tobe £440+
The car was fixed promptly and under warranty
Professional and courteous
I had to dog sit for my daughter so couldn't take the car in myself. Rybrook Shrewsbury collected it and then kept in the loop and consulted me on issues that appeared. Exactly the right level of communication and made good suggestions.
Friendly service staff that keep you informed while you wait.
Polite, and the job was very well done.
Convenient booking but took a little longer than expected
The appointment was booked for Thursday 25th May. On check in at 0830 the service adviser said the appointment was for the next day - Friday. The adviser had no details about me and collected a file on someone called Stokes! Not a great start.
The usual, polite, friendly, efficient service
Everything was done as asked
Excellent service & helpful knowledeable staff
Coffee is good, shame it took 2 hours to change a tyre!
Everything went according to plan.
Amazing service from Zowie at service reception.
Friendly, efficient and courteous service in a pleasant environment.
simple excellent service !!
Car picked up and returned on time. Work completed satisfactorily and progress reported during the day by dealer.
Rybrook and BMW went to exceptional lengths to ensure that I was not inconvenienced by the fault that appeared on my car.
Zowie was very attentive and solved the issue of being able to return the courtesy car the next day as arranged when I booked the service. My car was booked in and I was on my way within 20 minutes.
Sevice carried out at my convenience, costs explained, car returned at the stated time cleaned and valeted
Prompt response, comfortable environment to work whilst waiting. No delays.
Staff polite, friendly and helpful.
The service experience went well , with plenty of coffee while waiting,I would like to have had a very small scuff on one wheel to have been repaired at the same time, but was told it was not possible, i have to make a separate appointment ,
Service was excellent from calling to make the appointment to taking my car in abd being looked after by staff
Waaaaaaay too expensive
Always professional and friendly meeting and exceeding my expectations
Customer service provided by your staff is exactly what to expect from a premium brand dealer. Had previously been disgusted with Benham(Wolves) customer service so well worth the trip for me!
Work performed as expected
Very efficient and helpful staff
Booked car in easily and left it with them for approx 2.5 hrs and ret'd and was almost ready, bar the complimentary wash and vac. Had a coffee whilst finished in waiting room. Very courteous Adviser looked after me.
Great service by dedicated staff who have a passion for the product they sell. Sales staff brilliant. Dealt with John Owen who was was excellent. Real asset to your team.
Internal valet/clean was poor. Somebody must have used a dirty rag on the trim. Also all the pre -programmed radio channels had been removed for some reason and not put back.
The team were very efficient helpful and made the process easy
i travel nearly 100 miles for the attention I get at rybrook , I could get my work done nearer to home but choose to make the journey for the excellent attention I invariably receive.
work done fine. vehicle status showing rear brakes require attention but service say ok for 3-4k miles. however all the warning lights are up and say I'm now overdue!!
After a bad start, efforts were made, & satisfaction ensued.
The problem I encountered has been solved. A courtesy car was supplied. My vehicle was reasonably cleaned.
The staff were polite and friendly.
On the day obviously i was satisfied But the issue with the steering wheel which is still not straight needs sorting
Service, staff, friendly.
I did not like the fact that I was asked to pay the balance for the new car before the new car had arrived.
Throughout the staff were friendly and professional
Nick kept me informed of what was happening at all times either by email or phone.
Great staff and facilities
Looked after very well in pleasant surroundings.
Kept up to date with expected delivery, happy to help with any queries and other questions. The coffee kept on coming.
Excellent customer service
The whole process was managed in a professional and business-like manner. We were kept updated with vehicle progress and the handover date occurred on the day as promised. Martyn Gough, New Car Sales, handled the whole process to our satisfaction.
Professional, efficient and polite staff
Your sales executive Tareq Ahmed is very personable yet professional and although I consider that I received a good deal he also was careful to protect the interests of BMW. Full marks too to your 'Genius' Rob who obviously is a genius.
This is the 4th Cat purchased from this dealer. After visiting other dealers nearby to look at other models, we were given no attention by their sales staff. We descended upon Rybrook.
Strait to the point
I have found the staff and particularly the sales person, Jon Leonard extremely helpful and knowledgable. This is the second time I have dealt with Jon at Rybrook Shrewsbury and on both occasions nothing has been too much trouble.
Everyone we dealt with was pleasant and efficient and the whole process ran smoothly. Martyn Gough, the sales guy we dealt with, was excellent.
Excellent and prompt attention. Good talk through and speedy process.