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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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Impress with the new BMW Shadow Edition

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RYBROOK SHREWSBURY UPGRADE EVENT 18-21 AUGUST

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Product Genius Vacancy

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New Car Sales Executive Vacancy

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New Car Sales Executive Vacancy

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The BMW Lower Emissions Allowance.

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Request a Valuation on your BMW

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It's your choice

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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BMW i3 Service Inclusive

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Benefits of buying from Rybrook Shrewsbury BMW

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M Performance Accessories

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We're on Instagram!

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BMW XDRIVE.

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test

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Annie Newman

New Car Sales Administrator

Nikala Barrow

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Abbie Jenkins

Database & Enquiry Management Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

New Car Sales Executive

Cameron Short

New car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Nick Bradbury

New Car Sales Executive

Rob Jones

Product Genius

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Adam Humphries

Bodyshop Controller

Zowie Bellingham

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

George Pugh

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service especially pick-up and drop off.

Service

Expense high for an oil change

Service

Everything was completed efficiently and quickly.

Service

Think I said it all at question no 1> I don't read manuals, don't fully understand what I'm being told by the internal machine (sat nav!) and your engineers take the time to put it into words of one syllable for me.

Service

On this occasion I had only arranged for a MOT to be conducted on my car. I knew that this would be carried out to the highestate standards.

Service

Overall very satisfied

Service

Zowie

Service

As above

Service

I recently brought my car in to have a rattle fixed (which I think is why you sent this service), but the rattle remains. Despite promises it had been fixed. Needs to be returned and "re-fixed"!

Service

Constant updates received

Service

Very helpfull sales and service staff.Jamie Wray was great to deal with and always replyd to messages in good time.

Service

Grant was excellent. Everything was done to time and came in under the quoted price, which itself was c33% than quoted by sytner in Cardiff

Service

As above.My car wasn't ready when agreed and I had to call to chase it.

Service

BMW Rybrook have serviced my car since new and i have had excellent service from them with every visit. They always keep me up to date with regular phone calls to advise the status of the car whilst being serviced / MOT.

Service

Work carried out satisfactorily but did have to wait to long having been told 30/45 mins and waited 2 hours. otherwise would have given 'completely satisfied'

Service

They carried out agreed work, but tried to quote me for rear calliper which was unnecessary.....they then advise just needed cleaning so lost some confidence

Service

As above

Service

The repair was done under the warenty with no qualms.

Service

Failure to complete work and miss identifying problems

Service

As above

Service

no hassle

Service

Service and work as expected, no problems.

Service

My wife recently bought a car and was promised a full tank of diesel. When we got the car home we realised that was not the case, which was disappointing as spent over £20k on the car.

Service

Work completed to time scale given prompt phone call on completion

Service

Completely satisfied very good supply of hot and cold drinks with biscuits and fresh fruit. Waiting for my service was as comfortable as sitting in my own home.

Service

Nothing is too much trouble , everyone is very helpful .

Service

I treated very well from start to finish

Service

Service at this garage which I've been going to since my son bought his car can't be faulted. It's friendly (driven by Chris Wimbush and his team), efficient, reliable and the work Tom did on the E39 this week and Mark did on a wheel was outstanding

Service

The service was very good and the service front desk very helpful.My only gripe was when l phoned to book the service/mot , the price I was given turned out to be incorrect as the service required was a bigger one .Otherwise a pleasant experience .

Service

Helpful staff prepared to be flexible and going the extra mile

Service

Please see previous comments

Service

I wasn't told about the insurance of the car I was having for the day but it was quickly rectified.

Service

They do what they say and in the time promised.

Service

Very pleased compared with my experience 4 years ago.

Service

Problem not fixed,went to wrong address to collect car, wrong registration no on collection paperwork

Service

Jobs completed to timescale

Service

Asked for quote never contacted back

Service

Took 3 visits to rectify original problem.

Service

Customer service excellent. Zowie was very professional and helpful.

Service

Very helpful and pragmatic in fitting in my faulty car and very professional.

Service

A small task of spraying a bumper turned into a circus performance. Adam clearly outlined to me why the car had to go to BMW dealer for the repair and then it took 2 weeks and 4 attempts to actually complete the work

Service

Because the staff are always helpful and make us feel valued.

Service

The work associated with the recall was undertaken in a timely manner and we were kept appraised of progress. However we were disappointed to learn that the work undertaken was not guaranteed as it had been undertaken under BMW's good will warranty.

Service

First class service from the moment I arrived at the Rybrook centre the staff were most welcoming and the technician (Trevor)who dealt with the problem was magnificent and after a short time the vehicle was returned to me and I was on my way.

Service

The whole set up is efficient, staff are friendly and work assiduously to understand your needs and do a good job. We dealt with Zowie Bellingham, Chris Wimbush and also with Matt who repaired the wheel of our son's one series - all excellent.

Service

As always, very efficient and friendly service.

Service

Always very helpful

Service

Rubrook staff very attentive

Service

Its never been anything but perfect and friendly for both me and my wife. Honestly the team they have is the best I have seen in any dealership.

Service

Convenient collection of my car, friendly staff, quality of service and return.

Service

exceptional service from booking, collection and return of vechile

Service

Repair seems to have been done well. I would have preferred the quote to have included VAT

Service

No problems and useful feedback

Service

They answered my questions, repaired the fault, lovely clean car to collect.

Service

Ditto above. I feel I could ask even the silliest of questions and get a measured and informative answer back.

Service

First class service from Rybrook Shrewsbury

Service

Service was carried out quicker than expected and the car was cleaned

Service

On asking a few questions, the 'tech wizzard' sat in the car with me and went through the connect drive options

Service

Car returned with fault - which will cause more inconvenience

Service

See above

Service
Thank you for your feedback and your comments I will look into these and come back to you.

The service was good, the staff could not be more helpful, however I was there most of the day. This was caused by a combination of distance from Rybrooks and of tyre availability (and price!). I do not blame Rybrooks or BMW, it was just unfortunate.

Service

Efficient, friendly service and car was collected and delivered back valeted.

Service

See below.

Service

That's how I felt on the day .

Service

could not faul it

Service

See above

Service

Number 1 bm6

Service

I am impressed by the knowledge of the staff and the speed and efficiency that all matters are dealt with

Service

Courteous, professional, nice atmosphere in the waiting area - reception staff are friendly and always welcome you with a smile and after four years they know you by name.Shrewsbury could teach the South and West Wales dealers a great deal.

Service

The staff at rybrook Shrewsbury were extremely helpful and ensured they did all they could to help and kept me mobile during the process.

Service

I had to return a week later because the car display still stated that I needed a service.

Service

Car collected and returned on time with no problems.

Service

Your sales Executive Tareq Ahmed is very personable but also professional. Although I consider that I was given a good deal he was also careful to protect the interests of Rybrook and BMW. Also your "Genius" Rob really is a genius!

Service

Trouble free visit.Staff great.

Service

I booked my car in for its service the brakes. The car was dropped off at 8am and was due to be collected at 4pm. At 5pm they caslled telling the brakes needed doing and they hadn't done them without my approval and needed to keep the car addn day

Service

No problems.

Service

As always a friendly professional experience

Service

Excellent service and communication from Grant. No problems at all and got all of there help I required.

Service

All was fine thanks

Service

Tareq Ahmed has been incredibly helpful, going out of his way to help me and my girlfriend with the purchase of our two new cars.

Service

Arrived on time to collect vehicle, however feel a courtesy car could be offered, car was gone all day, service cost £440 (not cheap) have it fully warranted with you. Just feel not very valued customer. Was only quoted £379 but turned out tobe £440+

Service

The car was fixed promptly and under warranty

Service

Professional and courteous

Service

I had to dog sit for my daughter so couldn't take the car in myself. Rybrook Shrewsbury collected it and then kept in the loop and consulted me on issues that appeared. Exactly the right level of communication and made good suggestions.

Service

Friendly service staff that keep you informed while you wait.

Service

Polite, and the job was very well done.

Service

Convenient booking but took a little longer than expected

Service

The appointment was booked for Thursday 25th May. On check in at 0830 the service adviser said the appointment was for the next day - Friday. The adviser had no details about me and collected a file on someone called Stokes! Not a great start.

Service

The usual, polite, friendly, efficient service

Service

Everything was done as asked

Service

Excellent service & helpful knowledeable staff

Service

Coffee is good, shame it took 2 hours to change a tyre!

Service

Everything went according to plan.

Service

Amazing service from Zowie at service reception.

Service

Friendly, efficient and courteous service in a pleasant environment.

Service

simple excellent service !!

Service

Car picked up and returned on time. Work completed satisfactorily and progress reported during the day by dealer.

Service

Rybrook and BMW went to exceptional lengths to ensure that I was not inconvenienced by the fault that appeared on my car.

Service

Zowie was very attentive and solved the issue of being able to return the courtesy car the next day as arranged when I booked the service. My car was booked in and I was on my way within 20 minutes.

Service

Sevice carried out at my convenience, costs explained, car returned at the stated time cleaned and valeted

Service

no problems

Service

Prompt response, comfortable environment to work whilst waiting. No delays.

Service

Staff polite, friendly and helpful.

Service

The service experience went well , with plenty of coffee while waiting,I would like to have had a very small scuff on one wheel to have been repaired at the same time, but was told it was not possible, i have to make a separate appointment ,

Service

Service was excellent from calling to make the appointment to taking my car in abd being looked after by staff

Service

Waaaaaaay too expensive

Service

Always professional and friendly meeting and exceeding my expectations

Service

Customer service provided by your staff is exactly what to expect from a premium brand dealer. Had previously been disgusted with Benham(Wolves) customer service so well worth the trip for me!

Service

Work performed as expected

Service

Very efficient and helpful staff

Service

Booked car in easily and left it with them for approx 2.5 hrs and ret'd and was almost ready, bar the complimentary wash and vac. Had a coffee whilst finished in waiting room. Very courteous Adviser looked after me.

Service

Great service by dedicated staff who have a passion for the product they sell. Sales staff brilliant. Dealt with John Owen who was was excellent. Real asset to your team.

Service

Internal valet/clean was poor. Somebody must have used a dirty rag on the trim. Also all the pre -programmed radio channels had been removed for some reason and not put back.

Service

The team were very efficient helpful and made the process easy

Service

i travel nearly 100 miles for the attention I get at rybrook , I could get my work done nearer to home but choose to make the journey for the excellent attention I invariably receive.

Service

work done fine. vehicle status showing rear brakes require attention but service say ok for 3-4k miles. however all the warning lights are up and say I'm now overdue!!

Service

After a bad start, efforts were made, & satisfaction ensued.

Service

The problem I encountered has been solved. A courtesy car was supplied. My vehicle was reasonably cleaned.

Service

The staff were polite and friendly.

Service

On the day obviously i was satisfied But the issue with the steering wheel which is still not straight needs sorting

Sales

See above

Sales

Service, staff, friendly.

Sales

I did not like the fact that I was asked to pay the balance for the new car before the new car had arrived.

Sales

Throughout the staff were friendly and professional

Sales

Nick kept me informed of what was happening at all times either by email or phone.

Sales

Great staff and facilities

Sales

Looked after very well in pleasant surroundings.

Sales

excellent

Sales

Kept up to date with expected delivery, happy to help with any queries and other questions. The coffee kept on coming.

Sales

Excellent customer service

Sales

The whole process was managed in a professional and business-like manner. We were kept updated with vehicle progress and the handover date occurred on the day as promised. Martyn Gough, New Car Sales, handled the whole process to our satisfaction.

Sales

Professional, efficient and polite staff

Sales

Your sales executive Tareq Ahmed is very personable yet professional and although I consider that I received a good deal he also was careful to protect the interests of BMW. Full marks too to your 'Genius' Rob who obviously is a genius.

Sales

Good salesman

Sales

This is the 4th Cat purchased from this dealer. After visiting other dealers nearby to look at other models, we were given no attention by their sales staff. We descended upon Rybrook.

Sales

Strait to the point

Sales

I have found the staff and particularly the sales person, Jon Leonard extremely helpful and knowledgable. This is the second time I have dealt with Jon at Rybrook Shrewsbury and on both occasions nothing has been too much trouble.

Sales

Everyone we dealt with was pleasant and efficient and the whole process ran smoothly. Martyn Gough, the sales guy we dealt with, was excellent.

Sales

Excellent and prompt attention. Good talk through and speedy process.