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Not sure what I can say other than the service met with my expectations and once again, it all met my expectations.
Minimum effort to organise, no effort to have the service carried out. No problems.
Kept informed throughout
Really helpful and knowledgeable staff
I would like to know if the tyre pressure had been checked and was ok
Because I was completely satisfied
Excellent service provided by friendly, knowledgeable and professional staff.
Met and then exceeded my high expectations
The staff member I dealt with was outstanding. The service was outstanding.
Everything has been very well done.
They couldnt do enough to help
The repairs were done in the agreed time frame and the courtesy car was fine for the purpose that day.
Would like to have discussed the invoice so I new exactly what work was carried out
Also asked for stone chip on bumper to be looked at and priced at time of booking, this also has not been done
Top customer service, kept informed at all times car picked up from home was a great help.
STAFF ARE ALWAYS VERY HELPFUL
Great customer service
During my second visit car needed sensor on passenger seat to be fixed. This was done, but did not re-attach the seatbelt, so car had to be booked in again. When I contacted customer service there was no acknowledgement of the inconvenience caused.
Friendly, professional and efficient
Nothing to fault
The sales advisor Matt had a real depth to his product knowledge, this results in a meaningful conversation with regard to the product.
All work done efficiently and courteously.
I had to ask when my car would be ready after waiting some time. I would expect to be kept informed.
Professional courteous efficient pleasant
Service advisor Grant was especially helpful, as was technician Tom Hick and Trevor Rock. All deserve special thanks for helping me out.
Most things completed as requested, however washer jet not resolved.
I was very surprised that I was quoted £595.61 to replace a broken earth lead. This is a short length of copper wire with a simple terminal at each end secured by bolts. It cannot be worth more than £10 and would take 5 minutes to fit.
Service completed timeously
Excellent service from Dale and his team.
as above very efficient and polite
Professional, courteous and caring staff
Rybrook did everything they were asked to do, kept me informed and the car was ready when promised for what I considered to be a reasonable price.
I have always had excellent had excellent service at Rybrook. They have always tried to fit my requests for help such as picking up and returning my car or servicing.V
Fast efficient repair with good comms loan car provided.
Upon making a appointment for a service which was indicated in the car and upon arriving was told that it could not be done because I was to early and returned the following week , BMW fault
Went in with brakes squealing-came out the same
Also friendly and efficient
No reason to think otherwise
This was the car's 1st MOT. It also required a brake fluid change under routine servicing. In addition I booked an internal valet at £45 and an air con service.I was very satisfied with all the elements apart from the valet which was disappointing.
I had winter wheels and tyres fitted which was no trouble and within a quick turn around.
Everything was organised, from the reminder letter to the service manager when I arrived. The time taken was minimum and the reception staff are always very accommodating.
Excellent - courteous, helpful and the problem was resolved quickly.
The service department prommissed to call me back, however they did not and I, or my husband, had to call them several times over the next two days to get an answer.
Because the suggested repairs (2 tyres)were more expensive than I can get elsewhere. Over £100 more expensive per tyre.
Car went in with an issue and was dealt with the same day. It was an issue with seatbelt but when I booked in they took details and said would order a replacement so if it needed changing it would be sorted on the day which was great.
Accommodating and efficient
nice people who do an outstanding job
Knowledge and professional attitude of the service adviser
Service experience is fine, always friendly. Was unconvinced regarding the last trip and explanation of the solution, which ultimately hasn't solved the issue.
Needed replacement headlight bulb. Normally I's take it to my local garage, but due to working around the corner from Rybrook BMW I thought it would be convenient. Having booked my car in I was waiting 1 hr. Also local garage charged £5, BMW-£33
Good service overall
As above and it would have been nice to be kept updated with the progress of the repairs
Got the job done without any trouble
friendly services people always there for you
Why not 5 star cuz the car wash wasnt clean enough
Kept me informed about my vehicle
At 12.24, some 2 hours after booking-in for an 60 to 90 minute service/MOT I was told that it was complete and they were chasing-up the valet. I offered to pay the invoice at that time. I finally left site 60 mins later double the planned time.
Received excellent service
I was told that the windscreen washer system had a leak but Id have to pay for further investigation which I did as I didnt want a leak damaging the inside of the engine bay at all. After investigation there wasnt a leak at all, despite me havin
Service was excellent
Very happy with the overall experience, though the lack of availability of a loan car became quite frustrating for making convenient arrangements.
service was done, next day i drove the car it said service duehad to go back to shrewsbury to get light reset as hadn't been done first time.last week my front tow cover was missing as it fell off. called to ask if i could get FOC but told no.
Efficient friendly service.
Car was serviced and washed within the tie stated.
Records management not maintained from the previous car I traded to the new one I bought last year, previous details against my current registration showed my previous make and model.
Efficient from start to finish.
Please see above answer as I was completely satisfied
As usual very friendly and helpful. Only criticism is that service took nearly 6 hours : much longer than we expects and were told to anticipate
Car was not cleaned well and had dirty hand print on the passenger seat
Amazing service whenever you walk through the door in Shrewsbury!
Very satisfied overall. Never had follow up call after service, re an issue highlighted on vehicle check. And on two separate occasions Bmw Shrewsbury have advised new wiper blades to be fitted... strangely Bmw Crewe and Llandudno havent ??
Sorted my issue
Had to wait while car was serviced but chris kept me updated all the time
From the immediate friendly and professional greeting by reception staff, to the ability of the service representative.
We have a guide dog and needed a courtesy car with a large boot, no problem, a car was provided that had ample room for Quincey our guide dog. We were give an approx time our car would be ready from servicing and BMW texted us when it was done.
Every time I visit the Shrewbury branch it's always an enjoyable trip. Problems are always resolved quickly and efficiently.
See question 1 and It was frustrating that two days after a service warning lights appeared which should of been dealt with during the time it was in the garage
Being a qualified engineer, with over fifty years driving experience, I appreciate the importance of regular, top quality servicing.
After further investigations problem solved
Collected car and returned it, but a lot later than agreed
Job done efficiently , and was returned clean
As above, an issue had arisen and was quickly assessed, processed and completed to a satisfactory conclusion.
Car was dirty inside from the cleaning of BMW, smears all over radio and dash
Good technical advice and job completed according to quoted time.
all the service team are well focussed on giving excellent service to me .
The one issue I have is intermittent and at the time of my visit worked perfectly, so not easy to solve. They were honest and didn't try to pull the wool over my eyes, which I appreciated, this is not always a foregone conclusion.
Extremely disappointed with waiting a long period of time at service desk to pick up courtesy car and condition of courtesy car which was in a filthy condition both inside and outside, which was reported at time of service to service manager
Please see answer to question 1
Easy to book, good service
As above! Chris is so helpful.
Very good workmanship and updates. Pricing at times quite high and maybe takes some negotiation to get a fair deal.
The best customer services of any company I have ever used.
Parts failures immediately after service the last two years.
Because I had to return the car to have the same job done.
I had to cancel original booking due to snow. Then I re booked a few days later, nothing seems to be to much trouble.
All the work was discussed and agreed before starting and was carried out as agreed, the costs were as discussed. Car was available for collection as agreed and had been washed.
Very good and polite staff and car was ready when they said it was going to be and a courtesy car was no problem.
As above. I will continue to use a BMW garage to service my vehicle but will insist that they never check my tyre tread depth, this is my responsibility as is making sure my tyres are correctly inflated.
Car was booked in for 10.30a.m. and we were told it would be ready by 2.30p.m..We returned at 2.45 and were told it was not ready. The car was eventually ready at 4.30pm!! Not very happy having to wait a further 2 hours. Compensation of £20 fuel!
Job done was spot on , however timespan was an issue
Professional, helpful, friendly staff - a great service from start to finish
I booked an MOT at a specific time slot and informed I would wait whilst the MOT was performed. My expectation of waiting were around an hour. In the end it took 3 hours.
When I was booked in I was told it would be approx 1.5 hrs so I decided to wait with the car in the showroom and although I was kept informed I was waiting just over 3 hours , if I'd known this I would have left the vehicle and collected later
Great service from Grant. Knowledgeable, courteous, friendly, injected just the right amount of humour into what could have potentially been a very stressful fault.
As always the service has been excellent and the staff very friendly and helpful
Very professional service all round
Sensor part (replaced once) was so not replaced at service and vehicle was not ready at agreed time , it was over 1hour late. Vehicle was re-booked for warranty work. not carried out , and not ready at agreed time meaning business meeting missed!
The service manager informed us at what stage the work was even helping to speed things along.
No feedback on all reported fault
Promised car wash and valet but when collecting car later than the suggested time the car was not ready. I agreed to wait while thew the car was washed but upon collection the car was NOT washed. Not the expected service from BMW
Wasn't sure what I wanted but went through the options and asked the sales person to look for a car for me with certain spec which he did.
Very good level of service and professionalism. Customer centric attitude.
Very helpful customer service - Henry Gregory who co-ordinated sale, purchase and delivery.
The salesman was very thorough and explained everything in great detail and advised me that I could contact him at any time if I was unsure about anything.
Salesman was excellent, he did everything he alsaid he was going to do without the need for a prompt. A rare quality from my experience.
Sadly having lost my husband last year to cancer all the staff with whom I came into contact during the process were very kind, patient and understanding. They made the whole experience very easy for me.
Initial approach made by rep followed by very efficient, helpful and friendly service by Cameron Short at Rybrook, Shrewsbury.
This time round there wasn't the "wow" factor throughout the process. It didn't feel as special as previously. Whilst certainly not a bad experience in any way, shape or form - it didn't feel as pleasurable as previously.
The whole process was so smooth. Our salesman even took the time to explain the characteristics of the car and all of the controls
Good experience from first visit to delivery !
All promises were fulfilled
I was advised of a delivery date and this criteria was met as advised
Awesome as normal.
Nick and the team made my experience at BMW very enjoyable, I will be back for a weekly car wash.
Messed about by delivery dates, handover of vehicle unspectacular, no after sales contact from salesman. Not what I would expect from a prestige car dealership.
The sales team and front of House team were great. I dealt with Nick Bradbury who was friendly and easy to contact throughout.