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The staff are friendly, helpful and informative.
As above also the cleaning is not very good I get better results at hand wash places but I realise Im not paying for this but have stopped visiting regularly to take this up due to poor standard is better to pay elsewhere
Again, the service from Grant and Chris has always been exceptional - Far better than the service I had received from the local Mercedes Dealership.
Courtesy car was available to swap in and out at a time that suited me. Staff were polite, efficient and friendly
Good service and friendly staff
Every time I have visited this dealership, I have received a fantastic welcome from all their staff, who have always gone out of their way to help.
The staff are nothing less than superb at Rybrook. They are a credit to the brand. They are consistent in the way they operate and they communicate really well.
BMW Rybrook service staff, Grant in particular, always offer and provide a first class service.
Fault was fixed
Did everything I needed done
I reported a fault with my headlights, i was told that BMW could not find anything, i have the same problem again 2 days later.
The work was done in quick time and without causing me any inconvenience.
Quick and well looked after
Your salesman, Jon in the BMW Used Sales department has always given us excellent service. He is friendly and helpful and gives good honest advice. We have just purchased our second BMW from Jon in a few months due to his customer service.
Would be nice to know what had been done to the car when it was returned to my place of work, did not see the driver , just left the keys with my receptionist, l did not look over the car , a phone call would have been appreciated or even a job sheet
As above, Jake gave false information and struggled to provide a detailed estimate of work.Also when the repair was not to my satisfaction, twice, Jake returned the car to me even though he could see it was still not correct.
Professional yet friendly staff
Your staff were extremely flexible and helpful, the only negative being that we had to bring the car back for remedial work after its service
Totally amazing my third purchase! these guys are the best
Courteous attention, problems explained, service completed on time.
Whilst thousands of people drive BMW you are always made to feel that yours is important
No further comments
Unfortunately the vehicle was completed later than was indicated, so the vehicle was not able to be valeted. The offer was made for it to be carried out, but I had another appointment, so I had to leave.
Service team are always really pleasant, particularly Grant as he remembers names and details of conversations from months ago - only small details but they all help.
Grant showed me how to operate my phone within car.
Always completed the work in the specified time.
Great customer service
Serviced as required, washed and vac , great customer service
A thorough job is done. Lots of information given. Well looked after while waiting. Very comfortable. Love the car cleaning service too.
Very professional, helpful and generally great garage.
Excellent Customer Service
I was quoted £278 over the phone including vat, when I arrived at the centre I was informed my car needed extra work £480. Then it dropped to £360, plucking numbers out of the air it seemed. I wont be using rybrook service again.
Very satisfied with the serviceCar was nice and clean when I picked it upAlways do a good job
Excellent courteous service.
The service I Revived was very good people were pleasant and happy to answer questions, refreshments available, the one thing that I was a little unhappy about was the welcome pack that I had been promised and have never revived.
Did everything i expected.
Still awaiting for car to go back to garage for part to be fitted which was not in stock on the day of service.
Always reurn the car immaculate. Full detail provided of all that has been done
Getting hold of the ServiceDesk is tiresome. Takes ages to answer and Ring Back.
I would have expected a phone call from the garage to say that my car was ready for pick up and explaining everything that had been done under warranty. I invested a lot of money in my car and I was not really given a reason why there was a problem.
All the work was completed as promised.
The staff are always very friendly & helpful but the problem with the car was not solved. However, it is an intermittent rattle which is difficult to pin point
Courtesy car available. Car cleNed after service and was allowed to take car in at a time suitable
Excellent service, professional staff
You had forgotten to wash the car after the service !
No compromise perfect.
I mostly have my service looked after by Grant Lloyd who I get on with very well. What's required to be done is clearly explained & priorities set out so I know what's to be done & a timetable.
Very professional and courteous tesm as always
Although the issues were dealt with on the vehicle, it was returned to me in a unfinished state of a wash & clean.I handed over a well polished and streak free finish on the car but it was returned streaky and not at all with a hand finish ...!
Very knowledgeable and consistent response from Service Department.
Could not ask for any more
Very happy with service at Rybrook. Less satisfied with drop off. I informed staff that I needed to be at the hospital early but was dropped off second which ultimately meant I was late for 1st case and ended up playing catch-up the rest of the day.
Done on time as usual, car wash ed. Friendly staff, polite.
The ladies on reception and Chris Wymbush.
I took my car here a few weeks later and they were very good.
Because that's what I think is right
My only disappointment was the time I had to wait to book my car in for service. There was a several week delay due to Rybrooks not having a driver available to collect my vehicle from my office
Easy to book, fuss free service
Cant fault service, very friendly
Very nice, friendly and knowledgeable staff
Fantastic service, very attentive and highly professional.
They were very helpful on trying to find the continuing fault
Repair and courtesy vehicle managed well.
No follow up call as discussed
Surprised by the cost.
Very likely very friendly staff can't do enough for you anybody who is wanting to buy a BMW should definitely use rybrook
Staff were very helpful
Completely understood my objectives and delivered to my satisfaction.
Good staff, Wimbush and Grant.
Fab customer service
Job done to my satisfaction
I had a minor scratch which they were able to cover quickly and made me feel good
Staff kept in touch throughout
Work completed in agreed time scales
Was originally told 1.5 to 2 hours for service. Actually took over 2.5 hours. Staff very attentive though and good environment to wait in.
ALL WORK DONE TO A HIGH STANDED
Warm welcome and excellent service
Checking in at the service reception... flawless
Everyone at Rybrook are so professional, from the moment you walk in to when you leave. Yet without being "stuffy" in their attitude. Grant and Adam ( who I seem to generally deal with on servicing are fantastic
Not fully satisfied as the car had to go back in
Car was returned later than promised, 'buffing' out of marks in paintwork was unsuccessful, but good attempt.
Professional staff keen to help
the journey from start to finish was 1st class
I purchased my car from Chester and when I had problems with it and it had to go back in, I was not happy with there service so I now use Rybrook Shrewbury and they have been very good.
Very comprehensive customer service from service manager
Very happy with service manager, but car took some time to be washed off at end
Everything was spot on.
I have never had cause to complain.
Service was carried out on time and the staff are welcoming. The waiting area is a pleasant place to spend an hour or two.
Collected car and returned it .
As i previously said,your customer care is excellent and you look after your customers in a courteous and efficient manner.
Polite, friendly staff who kept me informed of progress...
easy to deal with
Exceptional attention to detail
The issue has not been resolved yet !
Work carried out to a high standard and on time.
I was contacted to book my service and allotted a date and time convenient for me. The service was carried out within the time and car was returned clean as well as serviced.
Efficient, informative and goes the extra mile
The work was done quickly and efficiently and we were kept in the loop all the time.
Everything done South no fuss
Again its down to the staff.
They try very hard to please, and put things right promptly if problems are encountered.
Good service. I needed to work while the service was carried aut and I was able to do this
First service on my current car - easily booked. Collection and return service worked well.
I travelled approx 25 miles to Rybrook BMW in Shrewsbury to have the car serviced on 15/9/17. The very next day the Engine Fault light came on and the car lost power as the mechanic had not fitted a pipe correctly during the service. Return to garage
Seen very quickly and issue resolved
For reasons noted in 1 above. Only reservation was that on car's return a warning indicated that the remote key battery needed replacing. This required a special trip back to Rybrook to replace key battery.
I use rybrook shrewsbury for all the servicing on my cars. as a customer I am always looked after and nothing is to much trouble. The service technician that looked after me was brilliant he kept me informed every step of the way.
It was a trouble free experience
Dealt with in a very friendly and professional manner
I was given excellent reception are care service which was impressive.
Only issue was re timings - advised on phone car was needed for 1.5 hours but advised on arrival that it could be up to 4 hours.
Staff were very helpful explaining every thing and contacting us about things that would need to be done
The job is always done and the car returned to you in perfect condition.
still have the same problem with a rear brake dragging as it came in for and also have scratch on windscreen that was not there before
I would like to thank you for the exemplary service, the Service Adviser (Jake) who managed my repair was superb. I was kept up to date with progress on a regular basis and he was proactive in arranging with warranty services financial assistance.
Again it was all good.
From receptionist through to service advisor, all staff polite, professional and courteous.
As one question above
Customer service , and the good customer service received.
Always very professional and efficient
Very good serviceFirst Bmw (previously Audi). Everything went very smoothly and car is a dream to drive
Salesman was excellent. Not pushy and very accommodating whilst taking delivery of my new car with my young son.
Very good customer service. Warm and friendly service given.
Complete customer service,very good sales staff.
Attention to detail
No reason not to give this - Great all round !!
You were made to feel special
We had a very warm welcome at the BMW Centre with coffee on arrival. The salesman, Nick Bradbury, is a very knowledgeable and pleasant young man who showed us every aspect of our new car in a professional manner.
I felt salesman should have offered the full range of additional extras which the car could have been fitted with.I was surprised to see that I was billed for Supagard and leathergard when I wasn't given the option, or the treatment fully explained
All the staff were friendly and professional in their approach to us from our initial entrance into the BMW showroom to the time we were to collect our new car
Everything went smoothly. The negotiations with the salesman Tareq Ahmed were quite simple and speedy, the car was delivered quicker than expected and was prepared faultlessly.
Very good overall experience with the team at Rybrook Shrewsbury. All the staff were very helpful and polite and Rob Jones who sold me the car was pleasant to deal with and I know that these guys will look after you as and when required at Rybrook.
From the receptionists to the coffee, the dealership is excellent.
I telephoned centre , made appointments and all was easy and without pressure.
The salesman was enthusiastic, knowledgeable and personable. He provided clear options and choices matched to our needs. All aspects of the return of my old car and delivery of the new car were organised seamlessly to suit our requirements.
Seamless, received my car on time, very straight forward handover. Would highly recommend.
Would have been 5 stars but for error in registration details.
Straight forward process.
Rob the salesman was great. As I was abroad before picking up the car he kept me updated all the time on everything going on. Was very happy with the service I received by everyone at BMW.
Every query we had was answered and acted upon there and then.
The communication and service was first class
Had updates on car build and was able to add a few extras after order. Shown around the car when I collected.
dealership did all they could to assist
Was kept informed all of the way.
Henry Gregory has looked after us on several cars now and - unless there was a price issue - we would not buy through anyone else. He always is very transparent about the deal and advised the best way to financially benefit.Deal managed within budget
Was kept informed of progress at all times.
all staff were friendly and accommodatingMartyn Gough at rybrook shrewsbury was the salesman i worked with and he was brilliant! friendly accommodating and not pushy, one of the reasons i bought a BMW and not Audi was him!
Tareq Ahmed was very knowledgable and helpful ,and we felt nothing was to much trouble.
No pressure on sales, helpful and kept me informed all the way through the process. Just could not add up at the end!
I had the pleasure of dealing with Cameron Short, his knowledge and professionalism was second tonone, he made me feel like a very special customer.