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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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Rybrook Sponsor Shropshire Kids Festival

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Request a Valuation on your BMW

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It's your choice

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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BMW i3 Service Inclusive

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Benefits of buying from Rybrook Shrewsbury BMW

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M Performance Accessories

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We're on Instagram!

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BMW XDRIVE.

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test

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Gareth Thomas

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Annie Newman

New Car Sales Administrator

Nikala Barrow

Sales Administrator

Carol Humphrey

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Abbie Jenkins

Database & Enquiry Management Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

New Car Sales Executive

Cameron Short

New car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Sarah Pugh

New Car Sales Executive

Nick Bradbury

New Car Sales Executive

Will Hales

Product Genius

Rob Jones

Product Genius

Chris Hough

Corporate Sales Executive

Dan Mascord

Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Adam Humphries

Bodyshop Controller

Zowie Bellingham

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

George Pugh

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Martyn was very helpful, listened to our requirements and sourced the car we wanted at the right price

Service

staff very good and helpful car finish at agreed time wheels not cleaned as good as they could have been but only minor issue

Service

Prompt and efficent

Service

Adam was very helpful and knowledgeable

Service

Very pleasant staff who dealt with my query exceptionally well.

Service

Excellent service

Service

See comments below

Service
Thank you for your feedback regarding the team, and stating how easy we made it. your other comments are being looked into with BMW and we will come back to you.

They did what they needed to, in the time stated.

Service

Not all the rattles were put right

Service

polite and professional

Service

At the beging there a little confusion but was resolved quickly and efficiently

Service

Pleasant welcome as always and nice surroundings while I waited.

Service

proficient and efficient.

Service

Good polite service helpful staff

Service

Pleasant staff, comfortable waiting area and it passed the MOT!

Service

Was quick and efficient

Service

I would like to have been given a full list of the work carried out to take away. As the Sat Nav is 2 years old there ought to be an update on the maps as they are now considerably out of date.

Service

Professional and courteous

Service

Really helpful service through the representative at the service desk, sorry I can't remember his name. As usual the entire team at Rybrook were very helpful and made the wait very relaxing.

Service

As always very friendly and professional. The receptionist made me a cup of coffee and I received a free bus ticket so I could pop into town. My car came back cleaner than when it went in.

Service

??

Service

I returned to collect my car from service and was informed that it was not ready. I was kept waiting for over an hour. The car was left at 10:00 and collection arranged for 16:00. I asked them to ring me if there was a problem. No call received.

Service
Thank you for your feedback and we are very sorry for the inconvenience. We are very serious the customer experience we provide and clearly on this occasion it was below both yours and my expectations. We will make sure that we improve our communication and waiting times.

Service was 1st class

Service

I had to return my vehicle to be worked on again as the heat shield was not fitted back on properly after working on the flywheel which was an inconvenience. Otherwise, very good customer service was given.

Service

Service was completed well, but following my service id spoken to a couple of guys about some paintwork that needed touching up and a new front grill for my car, ive called 3 times since and am still awaiting a call back.

Service

Prompt and courteous service from Grant as always

Service

Car was collected, part replaced, car returned.

Service

I was disappointed to find that the blocked screen wash jets were not covered in the service. I was charged £60 to rectify.

Service

The staff were very friendly and welcoming and offered me a hot beverage while I waited and they finished my car ahead of schedule

Service

Chris service advisor was brilliant- he was very attentive, kept me infomed throughout and made me feel very important. I spoke with service manager, Peter and reception staff - all of which were brilliant and exceeded my expectations.

Service

The car was collected and returned on time and everything was explained to me before any work was done.

Service

I am disabled and so Rybrook offered to come to my house to pick up the car and return it at the end of the day.Not only that but they had given the car a free valet.My X1 was perfectly clean both inside and outside.I was more than satisfied.

Service

On the day, I could see that the service had been completed as my car was parked outside. However after another 30 minutes I had to approach the desk to see what was happening. Service book wasn't stamped. Standard of cleaning my car not good.

Service

Very helpful

Service

No issues

Service

A customer services manager called Zoe was absolutely marvellous and organised everything in a friendly efficient and professional way. Due to serious ill health Zoe readily went the extra mile to help me. Please congratulate and thank her.

Service

Polite staff, job completed within estimated time.

Service

It took somewhat longer than I'd been told. However I was well looked after and find your staff to be friendly and professional.

Service

I was promised to have one of the sit plastic fitted a week after the service because was faulty but so far 2 weeks is gone and I had no phone call from the service at all with the arrangements

Service

As always, the staff are very welcoming and courteous. The work.carried out on my car was, as expected, to the highestop standards.

Service

Job done on time, car washed afterwards, staff always extrremely courteousand helpful.

Service

After dropping off my vehicle, I was taken to my workplace, and a couple of hours later, it was brought back to me there, having been valeted after the service. I was very pleased.

Service

Polite and competent staff.

Service

Professional and friendly staff. Took time to explain the situation and reassurance given that identified problems would be fixed under warranty

Service

Excellent customer service.

Service

Good service, enjoyed the Diet Coke whilst waiting, clean & comfortable waiting area. Service man was friendly too

Service

Because i was entirely happy with the service.

Service

Superb staff on reception, very helpful and cheerful. Work on car was carried.out on time.and as.estimated.

Service

Everything went as suggested when I booked the service. On time start and completion. No problems and friendly and courteous environment, with good hospitality.

Service

Everything was completed as requested and on time and the receptionist explained the work that had been carried out.

Service

First time experience was pleasant

Service

job£ was completed in good order but it took 2 hours to change /put a new tyre on a wheel. also new tyre cost over £300 so I was not very pleased that it took so long and cost that much. I did not leave with a very warm feeling towards bmw after that

Service

Not enough characters available in this box, so used answer box for Question 3.

Service

All went very smoothly - no problems

Service

Problem appears to have been resolved without unnecessary disruption

Service

The service engineer (Grant) was very thorough with his explanation of the problem. He gave me my options and a quote which was competitive.

Service

I think your approach is really excellent. So superior to the Mercedes garage. Truly customer centric. Had a smallbump and you genuinely tried to find most cost effective way to fix it. Was genuinely surprised and delighted by the pre 3 year check

Service

Good friendly customer service. And at the same time professional and efficient.

Service

The reminder letter that my warranty was due to expire was extremely well received,it was no trouble to book my car in,staff were very friendly and accommodating

Service

Excellent service from the start to finish.

Service

My car was due MOT and service. Although the car passed MOT, it revealed that new discs, brake pads, and steering links needed replacement, the service and repairs were not done, as the cost quoted was £2,800. Far too expensive!

Service

Great staff, Jamie Wray was exceptionally knowledgable about the product and finance.

Service

Very welcoming and friendly

Service

Unlike bmw Wolverhampton whom my car was recovered to from bmw mobile care and despite them haviing a full crash report (which they never read and just checked the steering) I got the repair quoted and then sorted most promptly by Rybrook.

Service

I was looked after and so was my BM!

Service

no issues

Service

Fantastic efficient, professional throughout

Service

Customer care and communication excellent

Service

As you walk in there is a relaxed atmosphere and nothing is too much trouble and someone is keen to help you if you look lost. Staff soon sort it as to why you have walked in and walk you to your destination to meet the right person.

Service

Fault was diagnosed and fixed. Loan car was provided however only fuelled for a range of 40 miles which seems unreasonable. My vehicle was returned washed however drivers seat and interior door pulls were left very dirty/greasy and required cleaning

Service

I went into the dealership with a small problem. It was dealt with swiftly, professionally and to my full satisfaction. Quality of care was very good.

Service

As usual, very helpful and professional.

Service

Of the 3 things the car was booked in for, 1 is still outstanding

Service

The standard of the work done was very high. The people, as always, were a pleasure to deal with. I would have given completely satisfied if I had perhaps been kept up to date a bit more regularly as it was a long process over 7 weeks.

Service

good service

Service

Excellent advice and service. Very professional. Good communication from Grant and the team regarding expected work and time to completion.

Service

Knowledgeable and pleasant staff from the receptionist to the managers.

Service

Work completed as promised in allotted time.

Service

Very professional & did not just try to fill out the screens

Service

Excellent service by all in aftersales and fantastic dealership.

Service

everything completed within quoted time scale. Very courteously looked after by the gentleman on the service desk. Car returned to me mini-valeted!

Service

Great service, no issues, friendly staff.

Service

constant communication letting me know the situation at all times

Service

Disappointing chain of events where driver arrived hour later than arranged - and loan car not dropped despite being arranged with Chris and confirmed day before by Jasmine. But this doesn't reflect usual level of service

Service

Booked in to replace break pads but told after 45 mins that no pads in stock.

Service

Unable to resolve the problem.

Service

I was very happy the service desk staff, Zowie, extremely helpful. However, the service side was not nearly as good. I was told I needed new rear tyres, but when I looked at the paperwork the tyre size was recorded incorrectly.

Service

Everything was done to my satisfaction..

Service

Friendly and informative staff.

Service

Dealt with in a very concerned caring and professional manner throughout. I was very impressed with the service we received even though the car was not sold by them.

Service

Good Service !

Service

Excellent service

Service

Because as always they are polite, helpful and friendly, as a woman owner I appreciate this as in some places this is not always shown.

Service

Outstanding in every respect. Individual care given too.

Service

Friendly, efficient service,would have been full marks but missed an oil change that was due imminently.

Service

No problems. Took a while longer than expected and estimated.

Service

It took a surprisingly long time to replace a rear light lens and one wiper blade! I was also dissappointed that the car had not been cleaned as offered by the Service Reception guy

Service
Thank you for your feedback and I am very sorry that our service was below our usual standards. Your experience will be investigated and where required improvements will be made to our waiting times and cleaning process.

BRILLIANT NO FUSS NO BOTHER JUST DID THE JOB

Service

Had some small body work repair on my wife'snew car. Done in a day, very courteous staff. Zoe went out of her way to ensure my wife had an automatic to drive round in while her car was being repaired.

Service

Work carried out, as requested, in the time stated.

Service

I received prompt, courteous service as is usual and was very happy with it.

Service

Completed on time and car cleaned nicely inside & out

Service

Headlights been "replaced" under the warranty,however when I have asked for an invoice, been completely ignored.Still awaiting for any response.

Service

Problem was identified and corrected without fuss.As always Grant Lloyd was absolutely suburb in his dealings with me.

Service

Seamless service and complete satisfaction.

Service

Sales person was attentive without being pushy.

Service

First rate customer service in the centre from start to finish. From the receptionist through to the service advisor and a job well done.

Service

Jon Leonard went out of his way to be helpful and delivered me a car that exceeded my expectations.

Service

Very smooth process Jamie Wray was always available to discuss any concerns

Service

.quick service

Service

The service assistan Jake was very obliging and freindly nothing seemed to much trouble

Service

Excellent car, excellent personal service.

Service

Very good in all departments

Service

I arrived on time, everybody was expecting me, the hand over of keys and the paperwork was completed in a friendly and efficient manner and I picked the car up when I expected to.

Service

Exceptional service from the moment I dropped my vehicle off to the moment I picked it up by both the front desk to the service team.

Service

Staff always ready to help.

Service

Minor item-I forgot to lodge my service record booklet with the Service desk and wasn't reminded when collecting the vehicle so had to send by post.The turnaround was very quick.

Service

Front reception was excellent, service reception kept me waiting because they were oh so busy. On picking my car up they tried to charge me for the service when I have a service package on my car. Ever so sorry but we're still so busy, that won't do.

Service

Its not about the maintenance to the car, they provide me with a service experience.

Service

Service completed on time. We were texted when the work was finished. All work carried out as asked.

Service

Would have been a 5 but there was nobody available to conduct a proper handover of the car. i.e. To go through different functions of the car

Sales

Well explained and no rush at what was a busy time.

Sales

Tarek Ahmed who was dealing with us made the whole process of getting our car easy from helping us choose the right car for my daughters mobility ordering. He delt with everything taking the strain off us.

Sales

Excellent service start to finish by Abby

Sales

The staff at the centre have been excellent. However, we have not yet got delivery of the care because it was broken into and damaged at the holding compound away from the dealership. Damaged parts have been ordered from Germany.

Sales

The salesman Cameron short and the retail sales manager mark schofield were fantastic to deal with. Everyone in the dealership were great and very easy going.

Sales

My first experience started with a test drive of a 118i Msport. Tom who was the BMW genius was very useful and knowledgable about the car and was able to answer any of my questions. Tareq was my salesman and was equally as competant and knowledgable

Sales

BECAUSE ITS A FACT

Sales

I was dealt with very professionally from the first meeting with Tareq Ahmed and the car I ordered was delivered extremely quickly. The quality of the vehicle is outstanding and Tareq at Rybrook was able to answer all my questions. Overall very good.

Sales

The service was attentive and professional throughout the process

Sales

Made to feel extremely welcome and valued from first walking in to look through to collecting the car

Sales

I specifically appreciated the efforts made to ensure the car was registered before the beginning of April

Sales

Excellent customer service, keen to offer competitive prices and packages, kept up to date on the vehicle build and sales process throughout.

Sales

Owned BMW cars for over 25yrs have never been anything but very satisfied

Sales

Everyone moved mountains to ensure that I had an exceptional deal and service was superb.

Sales

The sale was carried out with a great deal of attention and those issues I did have were dealt with appropriately

Sales

Tareq was professional courteous and listened to my needs. He was able to assist me in making the perfect purchase. He is an absolute asset to your team!

Sales

Tareq done a great job of getting me a good deal and keeping me informed all through the build / shipping / delivery phases - it all had to be completed before April to avoid the new VED rates, and I'm very happy it all game together as planned.

Sales

Really excellent experience purchasing from Rybrook, Sales (Abby), Finance (Mark) and Genius (Matt) were fantastic, no problems at all. Went to Shrewsbury after appalling at Knights nearly didn't get BMW, changed mind with total different approach.

Sales

Excellent service, We enjoyed the whole BMW experience buying our new 1 series. Salesman we dealt with was polite, positive, dealt with all our questions.It was a pleasure to buy a car from BMW Shrewsbury.

Sales

Everything was very straightforward and clearly explained. Friendly helpful and absolutely no problems.

Sales

As always Martyn Gough at the Shrewsbury dealership looked after me well and kept me fully updated at each stage of the process.

Sales

Martin the salesman made us feel totally relaxed and fully informed throughout our purchasing experience.

Sales

Valuable advice prior to & during purchase. Practical assistance during period between ordering and receiving the car. Friendly, courteous service through out by all staff from customer reception to salesman to new car sales manager. Excellent.

Sales

Because from start to finish Tareq Ahmed, our sales consultant was second to none! He was so helpful and dealt with all our queries immediately. We never once felt pressured which we've experienced at other dealers.

Sales

I was at all times treated with respect and felt I had been given true, genuine information regarding the car I was buying. Nick Bradbury could not have done more to give me the satisfaction that my requirements were to be met

Sales

Sale and hand over done extremely well, salesman excellent.

Sales

Everything ran smoothly and car arrived earlier than expected.

Sales

lovely service, fast and efficient. Great communication and service throughout.

Sales

Really engaged sales experience, as I would expect from a BMW dealer.

Sales

I have been a customer for several years and feel very looked after here. Cameron was a excellent sales person.

Sales

Made to feel at home.

Sales

From the moment my wife and myself walked in the showrooms we were made to feel welcome and the sales rep Mr Martyn Gough was excellent.

Sales

Contact with sales rep was easy and responsive. E-mailed with up dates on delivery , documents etc. Car was delivered on the date set and ready at the time agreed. Car and extras were as agreed. Staff at centre are pleasant and friendly.

Sales

the experience was not what I expected, or previously experienced, from a BMW dealership. It was no better than a lesser marquee dealership

Sales

Where else would one come away feeling special?

Sales

A First Class Customer Focused Team, who kept us informed and arranged everything to suit us. We took delivery of Two New BMW motor Cars on March 1st, and felt that our custom mattered

Sales

Excellent customer care.

Sales

Attention to detail and personal service

Sales

We have always received excellent service from our sales representative, Henry Gregory at Rybrook, Shrewsbury. He is patient and very helpful to assist us in everyway to complete our purchase

Sales

Excellent attention to detail from sales. Kept in communication, worked hard to find a suitable car for me at short notice.

Sales

We would particularly like to highlight Tareq Ahmed who sold us our car. A refreshing change and not your typical 'car salesman'. We were going to purchase front BMW Wolverhampton but based on customer service received from Tareq we changed our mind.

Sales

Henry Gregory who we dealt with at the showroom was excellent