Loading...

Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Teresa Godfrey

Showroom Host

Nikala Barrow

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Heather Mauchlen

Service booking administrator

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

Senior New Car Sales Executive

Cameron Short

New car Sales Executive

Tareq Ahmed

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Jake Young

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always look after me very well and their work is excellent

Service

My request to have my car back early was accommodated and I was kept up to date with progress during the day. Car was returned on time having been valeted. Excellent service!

Service

Always friendly staff who go out of their way to be helpful and fit in with any requirements you may have. Plus the car is clean when returned !

Service

PROMT EFFICIENT AND COURTEOUS

Service

Got the job done, little frustrating I have to go back in 4-6 weeks to get brake discs changed - my misfortune I had a couple of 000 miles still to go. But everything in Rybrook's control was pretty good.

Service

Good Service Reasonable price

Service

Everything was done very efficiently

Service

Service manager went the extra mile arranging tires through a third party as the car is managed through Pendragon and they needed to be fitted at Kwikfit.Chris rang through and enquired if the garage had the correct tires

Service

As above; I am always looked after perfectly.

Service

Attention to my requirements exceeded expectations

Service

Very, very poor communications. Could not follow simple instructions to email me and answer requests for assistance for four days. Service adequate once the car was recovered.

Service

My car was ready when they said it would be

Service

See above

Service

Prompt response

Service

Speedy repair.

Service

Very friendly and helpful reception staff - service staff very attentive to my requests and completed all requests. Plus a great cup of coffee. A Park and Ride pass for my wife and I into Shrewsbury is great BUT it does cost me money!

Service

Professional, efficient. Friendly helpful staff

Service

A very friendly professional well run service.

Service

Everything was well explained. Car valeted prior to hand back.

Service

When I came back to collect car the service guy had gone home.It would have been nice to have seen him as i had asked a few questions which he was going to ask for me.Had to ring for an explanation why my car was asking for next service @ 4600 mls?

Service

The service was fine but having to wait 3 1/2 hrs was extreme I'd been told 2. They had to fit 2 new tyres but even so. After Valenting I saw there was still bird poo on the roof I was told I would have to pay extra for this to be treated. Not happy.

Service

Good communication, and staff always go above and beyond expectations.

Service

Was impressed by the set up and the way we felt after picking the car up.

Service

To have given a higher award, it would have been good if I had been given an estimate/indication of the cost of the service rather than just being presented with bill and also an indication of how long I would be waiting.

Service

Got the repair done in the end but took a long time to get there

Service

Took my car in for a new part at 10.30 and it wasnt ready until 5.00. Surely they should give you a time and then do the job so that you can get away sooner. I would have rather been told that they were busy in the morning so bring the car in at 2

Service

All round good service

Service

See above and particularly the phone calls when the car went in and after the work I was completed

Service

Pleasant lounge, coffee & pastries, newspapers and treated like a VIP

Service

Excellent service

Service

Smooth and efficient delivery of service. Also quality of courtesy car was good.

Service

Dissatisfied is too strong a term my perception is that elements of the experience weren’t up to the usual high standard. The process for booking in was efficient But the time agreed for collection was not met and valeting rushed

Service

Excellent service provided, staff professional and friendly. Experience always positive.

Service

Valet was promised both times went into garage and not completed, Service receptionist always busy and had to ring back.

Service

When I bought my car I paid for the additional wheel and tyre insurance, but this was not picked up on your system and I was told I would have to pay £156 for a new tyre. Thankfully I remembered about the insurance but disappointed you did not.

Service

It was a routine Warranty job and I would expect it to be good service

Service

The job was done well, but what we thought would take 3-4 hours to complete, it took almost 3 days.PLUS: THERE IS NOW A LOUD NOISE FROM THE HYDRO-UNIT, WHICH SOUNDS LIKE IT'S STAINING AND IS GOING TO FAIL SOON.

Service

very happy

Service

From start to finish all the staff are polite and professional.

Service

Quick, efficient, quality

Service

Friendly staff and service i was treated like a friend rather than a customer

Service

Helpful

Service

Handed over the keys car came back serviced and spotless, and I was kept informed of any problems

Service

No complaints

Service

completely satisfied with work carried out

Service

Never been let down

Service

Great Service

Service

Mostly because if comments above. I know that my car has been looked after well & checked for safety issues.

Service

Good service, but still awaiting a quotation for tyres

Service

Helpful, knowledgeable and friendly. A pleasure to deal with.

Service

The 90 minutes offer was not honored - it took 130 minutes.I was pleased to be offered a discount as compensation - this was much appreciated. Kudos.

Service

I could take the car in when it suited me and it was ready when they promised

Service

efficient and the car was ready whithin the time frame

Service

On this occasion our car was returned to us by a driver. He passed comment that there was some polish on the windscreen which hadn't been buffed. Up on inspection in daylight, polish was all over the dashboard, Windows, doors. Handles full of grit.

Service

I had forgot to mention while the car was in getting tyre fixed that the brakes where making a squeaking noise. It got dropped off by aa lorry and as he was backing it off the lorry the brakes were squealing again. He handed me a check list to say yo

Service

Went very smoothly and all work carried out

Service

Always friendly team

Service

quick and efficient

Service

Staff very approachable, friendly and helpful.

Service

Was busy with an event and my wait was quite long this time with not quite enough in the way of updates

Service

For the reasons given above. Great service and efficiency

Service

Service took 2 1/2 hrs inc car clean service was supposed to be 1 hour .

Service

Car returned to us on time,price as told before hand.clean and valeted.

Service

Friendly staff

Service

After collecting my car for a full service my car had an oil leak! It didn't have one when it went in for a service! On collecting my car for the 2nd time i was told i won't have an oil leak now, no charge however it wasn't your fault!!!

Service

Zero Hassle

Service

Professional staff all round. Friendly and courteous.

Service

You are almost trying too hard to provide outstanding customer service. I don't need asking whether I need a coffee every 15 minutes. There is attentive, then there is 'overly' helpful. It is a difficult balance, I can understand that.....

Service

While service was completed efficiently and without hassle while I waited, the complimentary car wash was of low quality with parts of the outside of the car being missed.

Service

Work carried out to time specified. Car washed and cleaned.

Service

Lady (Tracey?) who looked after my visit really did good job, despite my lack of availability on the phone!

Service

On the issue that needed sorting, perfect. Dissatisfied because they found a second issue and wouldn’t fix it under warranty because they had found it, not me. Told me I’d have to book in again and pay my excess again. Poor in my opinion.

Service

Rang to tell me what was wrong with the car and a price, rang to say it was fixed, rang to say it was on the way home. Great communication and service.

Service

Very good

Service

Service seemed ok. Yet another recall re: exhaust system and no information provided to me when I collected the car what had actually been done I.e parts replaces or software changes. Just a sheet with basic service info.

Service

Everyone was very friendly and welcoming but why does it have to take so long?

Sales

Excellent customer service, Jamie Wray was one of the most informed sales executives I have come across from my many years of dealing with various BMW centres. He understood my requirements and went out of his way to ensure the deal happened.

Sales

kept me totally up to date with delivery schedule, test drive organised very quickly and knowledge of vehicle excellent.

Sales

As with the last two cars I have had from Rybrook the process was easy and more importantly without pressure.

Sales

All the staff were very friendly and able to assist, or would find someone to assist or answer questions. Cameron Short, the new car sales executive, looked at all options for us. He was always positive and helpful.

Sales

Early days but all staff were very helpful.

Sales

5/5 if the receptionist had physically got up to get the sales person I had been dealing with. Wouldn’t mind except I was left waiting 20mins. He wasn’t in his own office but another chatting with colleagues so appeared “unavailable”. Avoidable delay

Sales

polite, helpful and very knowledgeable staff

Sales

Very thorough and professional process conducted by friendly and knowledgeable staff

Sales

I was looked after from the moment I made my initial enquiry. The face to face contact with my sales advisor was appreciated. The buying process was smooth, as was the collection. I liked getting the automated updates on the progress of my vehicle.

Sales

Cameron Short salesman outstanding !

Sales

Quick, easy, no hassle...

Sales

Very pleased with the vehicle and the service

Sales

Faultless

Sales

BMW dealership could not be faulted, however the car delivery was late by 2 weeks - logistics issue??

Sales

I was more than happy with your sales man Tareq Ahmed very proffesional