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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
364 ratings and 190 comments received in the last 90 days.
17 April 2024
Very helpful service
16 April 2024
Very easy process which was fully explained
11 April 2024
I picked my car up in less than a week. Easy process and clear.
10 April 2024
With knowledgeable sales members, you feel very satisfied knowing you are buying a great product. The information given is exemplary. Revealing your car is also a special touch and making sure you are all set up and ready to drive away.
10 April 2024
Everthing went very smoothy
08 April 2024
Seamless handover
07 April 2024
All expectation and needs met, ensured a smooth transaction, treated with upmost respect at all times, informative, excellent use of technology - sending a personalised video of car which was amazing. Full explanation of technology features.
07 April 2024
Car delivered earlier than expected. I was kept updated on delivery and date it would be available for collection.
05 April 2024
Not one complaint to be made about BMW Shrewsbury
03 April 2024
Answered all my questions
01 April 2024
Dan was always very responsive and worked hard to sort out a car which suited our needs and expectations.
26 March 2024
Very happy. Handover was seamless and informative and purchasing was straight forward
24 March 2024
The customer service was excellent and I was completely happy with the service from deciding which vehicle, all of the way through to handover.
24 March 2024
The process was unhurried, calm and thorough,
20 March 2024
Quick efficient service
19 March 2024
Jack kept us informed on the delivery of our vehicle and had excellent customer skills.
19 March 2024
First class service, helpful and informative salesman Regan Jordan.
14 March 2024
Very satisfied explained all the finace options and demonstrating on the apps etc when I picked the car up
13 March 2024
Very pleased this is our fourth BMW from Shrewsbury
13 March 2024
Very professional and as before the customer service was excellent
13 March 2024
Ordering was challenging but delivery/acceptance/handover was good. Kyle Tinsley's knowledge of the vehicle was good
13 March 2024
Listened to my requirements, provided the whole customer experience, not just a sale.
08 March 2024
We were treated really well throughout; from discussing and making the initial purchase to an excellent and fun handover ! We were kept informed regularly whilst awaiting delivery , which in the end was well ahead of schedule and ready for march
06 March 2024
Absolutely 100%
05 March 2024
We were kept in the loop about dates and delivery
04 March 2024
Relaxing and very helpful.
01 March 2024
Regan Jordan, the Motability Specialist, made the process of changing my BMW straightforward and informative.
26 February 2024
Dan Smart offers a very professional service - his knowledge of the products is amazing.
24 February 2024
Very relaxing environment, everything I signed was explained to me in a way that was easy to understand, I was shown all controls and features of the car as many times as I needed.
23 February 2024
Dealt with efficiently and effectively no issues
23 February 2024
Process was very simple and everything was done quickly and efficiently
22 February 2024
Friendly, un-pushy salesmanship
22 February 2024
Great staff who made the whole process enjoyable and they were easy to deal with.
22 February 2024
Regan was a big help and worked hard for me. The process was well managed and I was informed throughout.
18 April 2024
Staff couldn't have been more helpful
18 April 2024
Everything was well done.
17 April 2024
Very friendly people
17 April 2024
Efficient and polite. Good price for the work
17 April 2024
10/10 Customer Service
15 April 2024
I received a call from Peter at Shrewsbury just to advised he would be my point of contact on arrival at the dealership which I thought was a nice touch.
15 April 2024
Good service
15 April 2024
Excellent service from the Shrewsbury team, very helpful. From the ladies on the reception who were patient with my calls while having poor phone reception and a loan car sorted at short notice by Jake who also arranged repairs to be carried out asap
15 April 2024
Excellent staff, good service, work scheduled and completed as planned.
15 April 2024
Efficient Friendly and smiling staff.
13 April 2024
Would have liked to have found out a bit more about the chassis control fault that I had experienced, even though there was no fault found during the service.
13 April 2024
Excellent service advisor
13 April 2024
When I booked my car in I was told they would text to confirm the part (camera) was in. No one did. I was left with a card on the seat which you scan into your phone to open your camera ap....No tech support.
12 April 2024
Booking services is easy and efficient. The staff are courteous.
10 April 2024
Can not fault service
10 April 2024
up to date and kept well informed
10 April 2024
very satisfied.
08 April 2024
Service was first class
08 April 2024
See above
08 April 2024
A good service given.
08 April 2024
Same as the first comment
08 April 2024
I was waiting for my lift, and I use the facilities for having a coffee which was fantastic.
08 April 2024
Service is excellent but it's very pricey.
08 April 2024
Lewis was very clear and communicated very well
08 April 2024
As above
07 April 2024
I waited 3 hours for new tyres to be put on. I was told it was ready & would just be washed. An hour later they said it was nearly ready but hadn't been washed. Poor communication...
07 April 2024
Visit was carried out on time and explained
06 April 2024
The car came in for new number plates to be fitted. You just left them in the boot. E we hen I pointed out they were not on the car there was no offer to do anything about it
04 April 2024
I was given an incorrect time for my appointment (service & MOT) and the members of staff didn't seem bothered nor was the actual garage open on time.
04 April 2024
No response on my service I usually have vehicle health check video sent. Reception staff were helpful but the person carrying out the service didn't call to update me. The valet wash is the worst I've seen don't offer it if you can't do the job.
04 April 2024
Good service all round
04 April 2024
Well presented dealership
04 April 2024
The reason for this answer is the fact that when I arrived there wasn't anyway to park because 10 of the customer car parking spaces were out of use because they were being converted into electric charging spaces.
03 April 2024
It's was poor to be honest
03 April 2024
pleasant & efficient
03 April 2024
When I arrived home I was surprised to see my reverse light warning light on the dashboard, it wasn't there when I left it at the garage, the actual lights are working, I am a little perplexed.
03 April 2024
Amazing customer service cannot be faulted
03 April 2024
Service staff considered my needs and provided me with an electric car to cater for the mileage we do. I had great experience driving i4 and ix3. Nothing was too much trouble. Give credit to the staff from reception to service. Kept me updated.
03 April 2024
Everything went to plan, any changes were explained and work done very well.
03 April 2024
Staff extremely polite. Knowledgeable and helpful
03 April 2024
The quote for repair was very expensive -925 - a replacement shock absorber- labour cost too high
03 April 2024
My car gets looked after. Other bmw centres do a sit and wait time slot which would be good to introduce.
02 April 2024
As a repeat customer always completely satisfied
02 April 2024
Very good
01 April 2024
It all worked well. No time for longer answers !
29 March 2024
I have no issue with the staff, the work undertaken was completed successfully. What I didn't expect was a bill for over £1000 for a part to control adblue.
26 March 2024
Katie Breeze was phenomenal. So accommodating and listened to my every concern and just how I wanted the service experience to go. Nothing was too much trouble and it all seemed very personal. Katie is a credit to Sytner BMW.
26 March 2024
I am pleased by the exceptional service provided by Katie Breeze. She has been amazing every time i have called your branch. Thank you
25 March 2024
Courteous staff, pleasant environment and efficient service
25 March 2024
Lewis Clark brilliant throughout.
24 March 2024
Very efficient knowledgeable and professional
24 March 2024
Good service as usual, not quite 5 star as it used to be and it also seemed expensive for what was done.
24 March 2024
All work carried out as discussed and help with additional warranty work required
21 March 2024
The service was completed in under 3 hours and Zac contacted me once it was done.
21 March 2024
The work was covered under the recall notice
20 March 2024
When booking my service the sales rep added the Vehicle Check Service without advertising me of the cost or informing me that it was a additional service which isn't required. Disappointed to see BMW have resorted to this type of hard sales.
19 March 2024
The service was good however my smart repair completed to my vehicle has meant that the wheel is now a different shade to my others.
19 March 2024
Nice people just get on with it
18 March 2024
As above top class service really polite staff, pleasure to deal with.
18 March 2024
Courteous people doing what they said they would and doing that well and on time.
18 March 2024
Service was completed within promised window and was able to work with laptop in the showroom while waiting
18 March 2024
Efficient and courteous service.
18 March 2024
I happy with the service and cooperation, but think the rate is too high
17 March 2024
Everyone there helped me they were polite which iam really fuzzy about
16 March 2024
Did what it said on the tin
15 March 2024
Customer Service
15 March 2024
Would give five stars with exception of call centre for booking. I like to talk to someone on site who knows me.
15 March 2024
I felt that the facility was overstaffed, and only a few were working efficiently. We sat for a ling time waiting to pay for our service even though the service rep knew we were there.
14 March 2024
I wasnt serviced but the work was excellent
14 March 2024
Friendly and efficient
13 March 2024
very satisfied with Peter and the team at Shrewsbury.
12 March 2024
Drop of keys and service carried out efficiently
11 March 2024
Ms Breeze was courteous and friendly and tried her best to answer all of my questions.
11 March 2024
Good service
11 March 2024
Car was washed. . . Not particularly well done
11 March 2024
Just really pleased with everything. How friendly and approachable people are when you come. Just everything. Thank you.
11 March 2024
i asked fora quote to replace an item of interior trim, said they would ring me , but did not.
11 March 2024
All done promptly and efficiently.
11 March 2024
Work carried out efficiently
11 March 2024
Full service on my X3 was carried out quickly and efficiently. Very helpful, friendly and informative staff.
10 March 2024
Peter was knowledgeable and helpful and the bill was a fair bit less than originally quoted.
10 March 2024
From reception to service. Great service. Super quite. Really impressed
09 March 2024
Garage service and professional BUT NOT BMW ASSIST!
09 March 2024
Peter Wrenshaw went well above and beyond to make sure my car got fixed when it had a warranty fault and arranged loan cars for me in the interim - all my expectations were exceeded - he is an asset to your organisation
09 March 2024
Dealership its self excellent, call centre awful
09 March 2024
Overcharged and declined some jobs as not covered by warranty
07 March 2024
They care It's a prestigious garage The service and repairs are outstanding
07 March 2024
Would you believe because I was completely satisfied?
06 March 2024
Once through to dealership and in safe hands of Peter we were confident but remain very frustrated that time wasted going via central system -now definitely aware Sytner have no interest in personal customers - massive shift from RYBROOK experience
06 March 2024
All work carried out on both cars and motorcycles to high standards.
05 March 2024
Carried work out in time specified
04 March 2024
After my car was complete and the car was returned to customer parking I still had to wait well over an hour for my keys to be returned to me so I could leave. Also current website doesn't work for booking or seeing prices
04 March 2024
Staff was helpful, communication was great and the work they do is to the highest standard.
04 March 2024
The service was carried out in a timely efficient manner, everyone I spoke to was polite and friendly. However I have still not received a copy of the invoice for the work carried out, as promised.
04 March 2024
The expensive repairs conducted on my car did not resolve the problems/ warning indication still on.
04 March 2024
All went according to plan
03 March 2024
I was looked after very well nothing was too much trouble. I was even given a lift home after dropping my vehicle off
03 March 2024
Friendly, efficient, accurate
02 March 2024
All was good
01 March 2024
Excellent service, particularly value having car collected.
29 February 2024
Poor communication Car kept in for extra day. Was told car would be finished mid afternoon on the Saturday. I called to find the service team had gone home. Fault has now occurred post work and I am being told I will charged for them to check it
29 February 2024
Everything completed before pick up time indicated.
28 February 2024
Reception staff great. Could have had more communication when my car was ready, when I asked / prompted at reception the car was already ready. Service tech who came out to me was VERY condescending, he would have been better kept away from customers
28 February 2024
Perfect service and good communication ??
28 February 2024
Excellent service
28 February 2024
Service was Excellent !!!!! the Coffee and Biscuits were much appreciated !!!! I would now like to see how Sytner could reward Loyal Customers like myself
28 February 2024
I cannot believe that BMW as an internal organisation are not contactable by a local branch to see where mice may be getting into the cab of my car. This cannot be a one off problem. This a serious problem that BMW should be addressing.no care!
28 February 2024
The service was sound it was just the car wash etc looked like done in haste and in side was like spray a bit of polish here and there and left dripping so had to pull over to wipe down on way home ( not for the first time)
28 February 2024
As stated before,I felt that Jake tried his best to help me
27 February 2024
Friendly staff
27 February 2024
Problem not fixed, and Got told conflicting messages about the car needing a service .
27 February 2024
The work was completed fast and friendly atmosphere.
27 February 2024
Excellent
27 February 2024
Service was excellent & efficent
27 February 2024
Good service attention and thorough vehicle check undertaken. Can be expensive.
27 February 2024
Staff were very friendly and kept me updated on my car and follow required.
27 February 2024
My vehicle was booked in at your branch with service member a week before for a 8.30 appointment. When I arrived there was not record of booking ? , your service man got the recall work done anyway only a slight delay .
27 February 2024
Staff at Sytner Shrewsbury are always very friendly and have a lot of knowledge
27 February 2024
Seamless customer journey, helpful, polite, timely, good communication, courtesy car handover/return. Also, flexibility when needing to rearrange an appointment.
27 February 2024
very friendly staff and comfortable waiting area.
27 February 2024
Very professional and friendly.
27 February 2024
Everything carried out satisfactorily
27 February 2024
on time
26 February 2024
Knowing that my service I'd carried out by a bmw approved garage
26 February 2024
The customer representatives are friendly, polite and courteous, but also knowledgeable and efficient. The whole experience is made much easier for me as a result.
25 February 2024
Very satisfied
24 February 2024
Was told on 3 occasions that service staff would ring me back and each time I had to ring back in after waiting hours with no return contact
23 February 2024
Lewis did a great job and couldn't have been more helpful.
23 February 2024
I was initially asked to leave my car all day which I was happy to do so. I took two buses to get home and by lunchtime and an hour after arriving home I was the car was ready! I would have preferred to have waited if I'd known it was a half day job
23 February 2024
received multiple calls to assure me my appt would be at 9am, and would take 2 hours, I received texts and I even double checked when I had another call the afternoon before.after 2 hours walking around , the car was still sat in the same place
23 February 2024
Ignored some questions, waited until time for collection to advise some work could not be covered.
23 February 2024
Excellent service.
22 February 2024
Car was cleaned and ready on the time I was told
22 February 2024
Brilliant service, list of faults supplied and friendly staff
22 February 2024
Great facilities.
22 February 2024
Service was completed ahead of the time stated
22 February 2024
Fast and reliable service, with the car completed by the agreed time.
22 February 2024
Straight forward experience but was not informed of major fault with a tyre at hand-over (split down to cords). I only found this comment when I looked at the paperwork at home. I took the car elsewhere to have a new tyre fitted urgently.
12 February 2024
My rear tailgate doesn't work since coming into your shop
01 February 2024
No issues with service experience
30 January 2024
Missed out some problems with the car , such as a problem with the light
29 January 2024
Always outstanding.
29 January 2024
Excellent staff
29 January 2024
Polite and efficient staff member (Katie) at service reception. She kept me well informed on progress throughout.
28 January 2024
Good customer service
28 January 2024
Very friendly and good information.
28 January 2024
Value for money lets you down.
28 January 2024
They did all possible diagnostic tests. Didn't reveal anything this time apparently but they reprogrammed anyway and this has cleared all faults
28 January 2024
See above.
28 January 2024
great alround service
28 January 2024
Waiting time prevents score of 10
27 January 2024
When I took my car in to have a new wing mirror fixed they had failed to paint the shell in advance so a second appointment needed to be made. Having said that they were very apologetic and sorted it quickly when it did go in.
27 January 2024
See above
27 January 2024
I entered my car for MoT and Rear Brake service which was handled smoothly and on time.
27 January 2024
Jake was great!
17 April 2024
Regan was really helpful and made the purchase hassle free sorting reg plate ect for us.. great service and friendly staff