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Peter was very helpful, pleasant to deal with and arranged a quick turnaround. Work was completed much earlier than expected.
Professional, quick service and covid safe.
Very friendly staff helpful got the job done with no issues
Polite staff and sorted quickly
Checking in was quick and well handled given the current COVID situation. The waiting area was very well spaced out and comfortable.
The team went above and beyond to look after us
My BMW approved used car broke down on thursday 17th dec , I contacted Synter at Oldbury where I had purchased the car three months previous, they said they could not fit me till Jan 4th , I contacted you on the same day, it was fixed next day!
Excellent communication throughout the process, friendly and informative staff, Covid-19 safety measures in place with a socially distance waiting area
The problem with the car was dealt with efficiently and in a timely manner. Raj and Chris were both very helpful and dealing with them was stress free.
Completed on time
Job done well and service personnel excellent
The Service advisor was extremely courteous and took note of my questions and had them checked out to my satisfaction.
Job was completed on my car and returned with a wash and clean happy days
Service handled quickly and at a fair price.
No issues at all and very happy.
Friendly and great service
Great service and personal care provided.
Great staff super service and always very friendly
The member of staff I have dealt with this and past visits always treats us extremely well ,unfortunately I don't know his name he is the first desk in the service area
Excellent service and customer care.
I was able to wait in comfort while m o t and brake service carried out.
great staff and great service
All expectations met.
Nothing was too much trouble even in the current climate we are living in. Raj really looked after me he was so helpful nothing too much trouble. The car was clean on collection. just cant fault your service at all many thanks
Raj was excellent - thank you
Could not wish for better, friendly and professional from start to finish
Staff are pleasant and helpful. Been using Rybrook Shrewsbury for many years.
Reliable, efficient, didn't keep me waiting
The service carried out on my car was very satisfactory and I was kept informed as to progress. My car was also washed and cleaned inside and out.
Keen to deliver good and speedy service. Always endeavoured to solve the issue.
Car was efficiently checked & cleaned inside & out before I collected.
Very honest and good service. Excellent in terms of crovid-19 measures.
Brilliant communications from Jake in the service desk. Kept updated through-out. Credit to the team.
Brake service, pain free and reasonably priced.
Jake's always polite, friendly and helpful.
Timely, anticipatory, saved me loads of time and hassles.
The professional approach and customer service focus was much appreciated
The gentleman on the service desk was very friendly and very attentive. He hadn't long moved up from the body shop to the service department. But was very customer focused.
Even with the current state of affairs things went very smoothly and I have no complaints
Very well handled during restrictions and a good price for my winter check.
excellent service very helpful
Car was booked in and although I was waiting I was kept informed on progress All within ! Hour perfect.
Jake was great, service took less time than expected
Nothing negative what so ever
The service managers went out of there way to get me mobile again. Excellent thank you
Great to get a complementary mot and car wash and hoover
First class service,as always.
The people were efficient , helpful and well informed particularly Raj Basran
Staff are amazing.
Straight forward service and no hidden extras also reasonably priced for a main dealer service.
Good MOT and inspection in these trying times. Screens between you and the service operative, one way system in place etc.
Any issues with any department at Rybrook are resolved quickly and without fuss. Happily, Rybrook is one of the few places these days where the customer is respected, valued and well looked after. Thanks for that.
The staff are always extremely helpful, knowledgeable and courteous. Nothing is too much trouble and will do everything to ensure your visit is a pleasurable one
Everything was just what I expected.
Everything was completed without any worries.
No issues with anything
Went as expected from start to finish
They are very good, also accommodating.
Exceptional service and i asked for a favour and it was done for me.
Knowledgable and friendly staff, always willing to explain any details
Always listen to me what I need, and I hope they are honest about the prices that they give me, as been a woman.
Always courteous and welcoming, staff friendly and aware of customers' needs, and excellent hygiene precautions under the current circumstances both in the building and cleaning the car, which are very reassuring
Talked through the whole procedure with my car and very polite.
Because your service manager was so thorough I told him he had gone the extra mile which i think is exemplory
All done to my satisfaction
Its a friendly well organised operation. Everything is well planned, especially in the current environment. Work was carried out as described and completed on time. Perfect
They couldn't have done more.
Always great service
High quality service and transparent with service costs. Ensured I was informed when the car was ready for collection.
this score is due to the staff at shrewsbury centre
The work was completed to a high standard, and the person that I dealt with was very professional. And despite me turning up the day before my car was booked in they managed to squeeze me in.
Dan was very helpful indeed and did everything he could to meet my needs.
Great handover - car immaculate!
Again, nothing was a problem and every query was dealt with swiftly and professionally.
COVID restrictions spoil a little if the experience and it was pouring with rain. Neither of which BMW can control.
Once we'd decided the model we wanted, it was ordered, paperwork was mostly signed online and we were given a staff member car of the same model to try for a day, which was very helpful. James kept us fully informed during our wait.
Great communication and help with choosing the car
Felt comfortable at all times .James was very thorough in his presentation
The help that I received and the very friendly service in very difficult times was 100%
Good presentation of new car,everything explained,nothing too much trouble
Samantha was pleasant and easy to deal with although there was no final bill until 2 days after delivery when I was prompted by phone.
Under current circumstances it was very good.
Purchase, ordering and communication was great. Samantha and the man (apologies I can't recall his name) who did the handover were great.
We were looked after by Samantha, at no point did we feel under pressure to buy, her product knowledge was extremely good. We were constantly kept up to date on when the vehicle was due in. Samantha is a credit to Rybrook.
The sales staff took care of everything
Although circumstances were difficult due to Covid19 everything was handled very professionally.