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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Teresa Godfrey

Senior Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

New Car Business Transaction Manager

Samantha Malcolm

Senior New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Business Manager

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly, helpful staff and no problems

Service

First class service from start to finish. Can't recommend this garage highly enough.

Service

I didn't have to pay ??

Service

Completed on time and car cleaned as well

Service

Bearing inmind the current Covid-19 restrictions you are having to operate within it is impossible for you to offer quite the same customer experience as normal. Apart from this the actual service was carried out as effectively as ever.

Service

Always helpful - Jake was excellent to deal with

Service

Excellent service from staff

Service

Very helpful interaction

Service

Rybrook Shrewsbury is a first class dealership in every way!

Service

Excellent service from beginning to end. Was kept fully up to date with progress by Paul. Felt very Covid safe. Can't fault it

Service

Always receive an excellent service when dealing with Chris

Service

Pleasant helpful staff & first class service

Service

Very satisfied with the service and professionalism of the staff

Service

Work carried out quickly and at the agreed price

Service

Efficient and reliable

Service

Although my car went in for a recall, a problem with brake pads was spotted and the relevant information and advice was given . It was most helpful.

Service

Everything was done as requested and I was offered a complimentary car wash and valet. The service manager Raj deserves a mention for his exemplary customer care.

Service

Treated with respect and problem solved quickly..

Service

Friendly and knowledgeable staff very good thankyou

Service

Jake is a huge asset to your team. Friendly, professional and organised. Whilst I waited for my car to be seen to, I could hear his phone calls and see the people he was dealing with. He was none-stop and on top of everything.

Service

They sorted my problem with no issues

Service

From booking in to collecting my vehicle, the service the team provode is excellent. They communicate all the costs and works that need doing and I'm confident that any work they do will be of high quality.

Service

Completely on time schedule

Service

The service provided was completed efficiently and the personnel involved kept me fully informed in a professional and friendly manner.

Service

Very good and fair price

Service

Very good with all that was done.

Service

I have always been impressed with the customer focus provided by Rybrook. Based on the current restrictions they have certainly gone the extra mile to ensure customers have a safe environment. I was updated on progress. Nothing is too much trouble.

Service

Staff were so understanding and efficient

Service

Very friendly and helpful

Service

Great environment to wait in , attentive service staff, knowledgable staff, attention to my personal needs.

Service

Professional, friendly and polite staff..... just as it should be.

Service

Very helpful pleasant man who dealt with the service

Service

Friendly and helpful

Service

It all to do with the staff...

Service

Did everything I wanted and serviced the car in time scale I needed

Service

Very efficient especially during the pandemic.

Service

Peter was very professional in dealing with the issues

Service

fast and so nice service

Service

Very friendly and helpful after an appalling service from breakdown customer service Rybrook service team proved how to do customer service properly

Service

I have been customer of this branch BMW Shrewsbury for 15 years and u have no negative or faults with the service .. excellent

Service

Staff really helpful & keen to deliver great customer service.

Service

Care taken to ensure the job was completed to a very high standard

Service

In these difficult times with covid I felt completely safe while waiting, the service team kept me informed how long the process will take.

Service

Everything done on time and as required. Also very efficient Covid precautions.

Service

Great service

Service

Professional, courteous and all contact positive with good humour

Service

I complete a 100mile round trip to continue to have my vehicle serviced with Rybrook Shrewsbury. Sales team were amazing at the point I purchased my car (kudos to John Owens) and every contact with the service team thereafter has been fantastic

Service

The rest of the experience was great.

Service

I have been with BMW Rybrook and it's predecessors in Shrewsbury since 1994 and have always been happy with the service.

Service

Excellent service

Service

Kept informed all way through and managed my experience and safety in a COVID secure way

Service

They were decent to deal with

Service

Excellent, timely service and pleasant to deal with

Service

Previous statement applies

Service

The MOT test was done quickly and I was pleased that my car was returned to me washed and clean. Also the short video made by the engineer sent to my phone was great.

Service

Dealer well organised under current Covid restrictions, Service Representative, friendly, helpful and knowledgable. Easy to book service.

Service

Very good.

Service

Smooth booking in for my service

Service

Satisfied with the service I received

Service

Raj was very conscientious and transparent. His attention to detail and providing information is exceptional.

Service

Car was received and processed for service literally minutes on arrival.

Service

Dealt with quickly and efficiently by rybrook staff as always

Service

Excellent personal service and consideration, keeping me informed of progress.

Service

Service did everything I asked of them

Service

Professional

Service

COULD NOT HAVE GONE BETTER.

Service

Excellent personal service & well looked after!

Service

Great service

Service

Service was good under circumstances

Service

I have always been extremely happy with with the level of service I have received , in relation to my X4 and my late fathers BMWs. Everything is always explained clearly, dealt with promptly, in a very professional and friendly manner.

Service

Excellent all done and fixed the rattle in my door which had been driving me nuts !!!

Service

Efficient and easy to ask anything

Service

As previously stated, always had excellent service.

Service

Sorted recall and body-work repair same day

Service

also received a free valet, very impressed

Service

Peace of mind that everything has been checked

Service

Completely satisfied as i mentioned before

Service

My X3 was the subject of a recall. Mr Peter Renshaw took charge of the service. He was very efficient and advised me of some other issues concerning my vehicle. He was knowledgeable and very helpful.

Service

The servicing department were very helpful and curtious, well informed staff, very friendly and professional.

Service

I have been dealing with the service desk people and service shop for years and they all have very good experience and expertise.

Service

My car was serviced properly, all work was explained and a video sent of my car and the work needed

Service

It seems to me that all requirements where met.

Service

Ease of booking. Great staff. Great customer experience despite the covid challenges. Reasonable value

Service

As explained above a thoroughly good experience

Service

As above ,...

Service

Excellent staff , efficient and courteous. Communication was very good and work completed on time.

Service

My car now drives like it was brand new

Service

Fair pricing and easy process

Service

We have the car back now with everything sorted, and glad we stayed with a main dealer with the facilities and expertise to quickly rectify the problem.

Service

Fantastic experience

Service

The gentlemen i was dealing with was very straight forward and sorted out everything i needed

Service

Service centre representative was very polite and helpful. All work was done as promised and within the agreed time.

Service

Helpful friendly staff

Service

Very pleased

Service

great job

Service

we had a video showing us the underneath of the car etc, never had that before found it very interesting,

Service

Booked over the phone by Gabby, very efficient and looked after by Jake Young on the MOT day, First class service and assistance as usual by Jake.

Service

Dealt with efficiently, advised costs and length of time to complete work.

Service

Big thumbs up to Pete Powell

Service

In addition to my comments at Question 1 above, measures to protect customers and staff from Covid infection were very of a high standard and constant cleaning and sanitising of surfaces was evident.

Service

Difficult time with a major recall but after a slow start I finally got a good reliable contact who has helped me out a lot. I think his name is Luke?

Service

There were complications requiring a second visit but this did not faze the staff or the system

Service

Good social distancing

Service

My service advisor jake was friendly, polite and very informative. He was professional and courteous throughout

Service

All the time I know what happened with my car.

Service

As above.

Service

On time, helpful.

Service

Easy process from start to finish. Only thing missing was the coffee and biscuits. Damn you COVID!

Service

Allan was good as gold in keeping me updated throughout the old job

Service

Raj, from the Service Desk was extremely polite, helpful and resolved our issue in a professional and timely manner. He maintained contact and updated me constantly on the repair work. The car was returned cleaned.

Service

Effective and reliable

Service

As previous question.

Service

Very satisfied

Service

Jake and Chris in Service are always professional yet friendly, knowledgable and helpful. Can't fault them

Service

Polite professional service. Very apologetic about requiring second visit and no additional charge for second visit.

Service

Great staff especially Peter powel and Chris from service very helpful dispite dealing with a disgruntled soul as myself lol

Service

Again, prompt response to my forgotten MOT - booked for next day.

Service

5 star would of been given but unfortunately had to revisit due to parts not being available

Service

service was simple to arrange, always frinedly and helpful staff at shrewsbury, even washed and vacced the car

Service

Work done in slotted time frame

Service

The service team always professional and friendly and always happy to discuss any problems. Excellent communication on progress and what has been done.

Service

Customer service is clearly very important.

Service

The senior adviser, Mr Peter Renshaw, was excellent in dealing with my queries. He kept me informed throughout the day, he discussed all issues with me thoroughly, he accompanied me to my vehicle and pointed out the work which had been completed.

Service

Jake and Alan delivered top quality information, progress and solutions throughout the month my car was off the road, whilst awaiting parts from the factory.

Service

Can't fault

Service

Had an excellent experience at Rybrook Shrewsbury. Staff were friendly and professional throughout.

Service

Excellent welcome from Peter, friendly service and all done in the time quoted

Service

Staff were really pleasant and kept me updated on my vehicles progress.

Service

Level of communication, sense of urgency and professionalism.

Service

I had no option but to have a new battery, previous one being 10 years old. Having been social distancing since last March I was wary of being in a public place. Peter Renshaw assured me that all safety measures were in place and I was fast tracked.

Service

Fitted my service into one day, plus an MOT, and the car was returned in a condition so good, i at first didn't recognise it!

Service

Your service reception staff resolved the problems & explained how to use some of the cars equipment that I had not been able to find for myself. Everything was done in a friendly & efficient manner. My car was ready & clean at the agreed time.

Service

Very professional.... everyone is masked up... hand sanitizer in multiply locations throughout the dealership... my car was sanitized after a technician had worked on it...

Service

Complimentary MOT carried out

Service

Everything done to very high standard

Service

Told me how long the service and MOT would be and advised me accordingly once jobs complete.

Service

Rybrook and Dan Smart are very impressive

Sales

very good service from Samantha from initial enquiry through to delivery.

Sales

Easy to deal with, excellent turn around regards queries. My only irritation relates to wording used in various documentation about gap insurance and alloy protection schemes. This comes across as hard sell!

Sales

Im very happy with my new BMW and the whole sales process was very easy.

Sales

The sales executive dealing with my purchase was actually off on paternity leave but arranged for a colleague to do the handover to ensure I could collect my car on the date agreed

Sales

Welcoming staff and efficient systems meant paperwork was able to be done quickly. Covid restrictions inevitably affect handover but these systems had been well thought through to ensure minimal impact.

Sales

Smooth easy process considering the restrictions in place . delivery was a good as it could be , cant fault anything. Just a shame i couldn't have the proper handover and explanation but fully understandable

Sales

Chris Wood (Rybrook Shrewsbury) was extremely profession and responsive throughout the "digital" purchase. Not pushy at all.

Sales

Although we are all experiencing difficult times with COVID 19 my experience with BMW during this period was exceptional

Sales

Extremely knowledgeable and competent staff. Positive with good attention to detail and a positive attitude.

Sales

Samantha Malcolm at Rybrook Shrewsbury was fantastic throughout the whole process.

Sales

I'm completely happy with what I paid for the car and the finance deal. There was no pressure and all my questions were answered. The handover was as good as it could have been under Covid.

Sales

Did everything I wanted

Sales

The handover was very well organised in difficult covid circumstances.

Sales

It was done very COVID safe all of the sale was done remotely except the obvious collection. Despite this I still felt like I had a very personalised sale process, Tareq and I exchanged many emails and phone calls which helped my decision making.

Sales

Unusual experience with COVID. Unable to have the full drinks, biscuits tours etc. Dan did a brilliant job of working around it though.

Sales

I was kept informed of the progress of my new car. The BMW factory video was a lovely surprise and very enjoyable.

Sales

I felt that I was seen to quickly and wasn't waiting around. I was helped to make the best decision and wasn't forced to extend my budget or go for something just so they had a sale

Sales

Samantha malcolm

Sales

Dan was excellent, efficient and wanted to sell me the car, I was very happy with the deal and would certainly consider purchasing from Ryebrook in the future.

Sales

We were satisfied with the sales person and the car was what we expected and delivered when we expected it.

Sales

It went as well as was allowed under the COVID restraints but obviously did not compare with previous hand overs.

Sales

I was kept well informed on the progress of the purchase of the car. The car was ready in the bay at the scheduled time. Staff were extremely courteous and helpful.