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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service, well mannered and informed

Service

Great service

Service

Very pleased with everything

Service

All aspects from booking to collection were delivered with the utmost care and attention to our requirements.

Service

Very good attentive staff

Service

Great service and customer engagement

Service

Superb Service from the team yet again especially Chris Wimbush, who is a credit to Rybrook.

Service

car was serviced in the time that we were told, no issues whatsoever.

Service

Helpful, friendly and efficient service

Service

Managed expectations completely

Service

The team at rybrook do what they say they will, they communicate well and set expectations properly.

Service

Prompt, knowledgeable and courteous service. Chris Wimbush is a mine of information and so helpful. I bought the car at Rybrook, now live in London but wouldn't take it anywhere else for its MOT or servicing.

Service

I was fully involved with the issues that were raised and I was provided with prompt support despite an obvious busy schedule of work

Service

Same answer as previous fast efficient pleasant service provided

Service

A rare combination of courtesy and efficiency.

Service

For the time you spend with their service representative you have their complete attention. I was recognised as I walked in to collect my car and the service representative provided a full explanation of the work carried out.

Service

Dealt with promptly

Service

Dealt with fault immediately and responded to my needs.

Service

No complaints. All went smoothl.

Service

My vehicle was sorted in a efficient manner From booking in to collection.

Service

From my initial request, to the actual problem being fixed, was a first class experience

Service

Superb

Service

Very efficient and friendly service from Chris on service reception.

Service

General experience excellent

Service

Good service and pleasant staff.

Service

satisfied with the service.

Service

It was the first service for my car and I wanted to know all about it and what work was to be carried out. The valet was also carried out well which is an essential part of making my decision to bring my car to Rybrook.

Service

Good interaction between myself and Rybrook. I felt my vehicle was totally in good hands and I wasn't disappointed.

Service

90 minutes service as advertised done in 87 minutes, excellent.

Service

Staff very friendly and eficient.

Service

staff made it nice and easy for my visit

Service

I always get treated well at this dealership. Even with COVID-19 restrictions I still received good customer care.

Service

I was met with a smile and felt valued.

Service

Quick to drop off the car - Jake was efficient and knowledgeable

Service

Very friendly and helpful staff good social distancing procedures in place in the show room

Service

Because i find them very helpful especially Chris in servce

Service

well looked after and good communication

Service

All went as planned

Service

There wasn't more that the dealer could have done.

Service

Fair price for the work completed.

Service

Easy and relaxed despite COVID restrictions

Service

Pleasant and helpful staff. This was my first ever experience of a BMW service and I was very pleased with it.

Service

Warranty issue resolved without any fuss and a good clean to make it look new again.

Service

I am assuming they did the job well.

Service

Brilliant service

Service

Good service and included additional items at a reasonable price

Service

Current circumstances

Service

good service, service guys (Matt and Jake) are excellent.

Service

Service completed well within timescale given.

Service

Cheerful, efficient and effective

Service

I had no cause for concern

Service

Attentive friendly service.

Service

Great service, disappointing the complementary valet can not be provided but understand why with the covid situation

Service

no problems whatsoever

Service

Very professional and quick service .Thank you very much

Service

Excellent service as always.

Service

The problem was described by email and was followed up expeditiously by a Representative who made all the arrangements to receive my vehicle and clear the work and administration.

Service

I was completely satisfied even though the whole procedure was clinical in it's delivery due to the pandemic that has inflicted our country. The process was conducted in a very safe environment and I felt extremely comfortable with the handover.

Sales

The car has been purchased during the COVID-19 pandemic. The experience was not as usual, however, we were happy.

Sales

Excellent service and communications during a very difficult time ! Tareq, our sales executive was extremely attentive and accommodating.

Sales

Excellent no other words

Sales

As good as anywhere else