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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Peter Powell

Aftersales Manager

Martyn Gough

New Car Sales Controller

Jamie Wray

Senior Used Car Sales Executive

Mark Schofield

New Retail Sales Manager

Ally Robertson

Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Tina Costello

Receptionist

Abbie Pugh

Receptionist

Lydia Powell

Receptionist

Maddy Jay

Receptionist

Nikala Barrow

Sales Administrator

Jo Evans

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Cindy Parry

Accounts Assistant

Jake Dorricott

Accounts Assistant

Kyle Smith

Trainee Accounts Assistant

Cameron Short

New car Sales Executive

Tareq Ahmed

New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Samantha Limbrick

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Jack Jones

New Car Sales Executive

Chris Wood

BMW Genius

Matt Smart

BMW Genius

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

New and Used Car Trade Specialist

Dan Smart

Progress Chaser

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Amy Talbot

Service Advisor

Gabby Davies

Service Advisor

Beccy Hunt

Bookings Administrator

Mandy Ellison

Bodyshop Advisor

Heather Mauchlen

Service Administrator

Adam Fokianos

Service Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Wayne Bardell

Site Co-ordinator

BMW Technicians

BMW Loyalty Team

Customer Loyalty

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only criticism was that we had to ask on a subsequent visit what was covered by our vehicle check to retain in our records

Service

Good service personnel and completed on time

Service

Everything done at high standards

Service

I was very satisfied with the service that I received from Rybrook Shrewsbury.

Service

The staff treat customers in a manner that is above what one expects these days. The cars are returned, job done and cleaned.

Service

As question 1 also Peter Powell made us feel very special he took time out to chat to us about other BMWs vehicles and products....I am sure we will be back when we are exchanging our car

Service

Good communication, decent environment to work in whilst waiting.

Service

As above. In fairness when I reported the MOT problem they arranged to come and pick the car up and have it retested within a few days but there was no offer of compensation although they did offer their apologies.

Service

I like Rybrook, always have.The car I drive now (430) was purchased from Rybrook Worcester and looked after under warranty (now expired) and serving at Shrewsbury without any issues.

Service

Work to be carried out explained. Cost in advance explained. Car ready on time.

Service

Helpful staff who are obliging and ensure the customer is aware of all costs involved prior to the work being carried out

Service

The usual good service.

Service

Car was in for MOT, Had a great welcome back from Tracey and Peter, then given a 7 series to drive around while I was waiting.Car come back nice and clean.What more could you ask for

Service

My car came in a loan car was arranged and the service was carried out very quickly

Service

I am kept informed by staff about my car and am very pleased with its servicing or repairs.

Service

Work done of minor bodywork repair was perfectly done, and loan car was excellent, although cost was expensive, given the quality of work and use of loan car, was acceptable

Service

I am still waiting two weeks after for the due paperwork to keep my file updated of all work done on the car

Service

its obvious!

Service

Easy quick and as discussed from start to finish

Service

Great service on the day. Only short of all stars as there's always quite a delay till a day when loan car is available. Can't you prioritise folk who live a long way out and give lifts home to local people - I can't sit there for four hours plus.

Service

I booked my car in for an oil and oil filter change, based on your 90 minute fast track service, unfortunately this minor activity took nearly 3 hours. If I had been informed of the timescale when I arrived I would have left the car rather than wait

Service

Again. Down to the salesman and his standard of service

Service

I was kept up to date. The staff were very helpful and firendly and explained everything. The best BMW dealership I have done business with. I would have like to have seen my seat being covered before being taken into the workshop is what held from 5

Service

Would be 5* except for reoccurring issue to engine management error messages.

Service

Done super quick and car was washed after

Service

As my previous encounters at Rybrook Shrewsbury.The cost involved was fair. My requirements with my vehicle were listened to and all was handled politely, quickly and professionally by Jake at the service desk, Matt in sales and the guys on reception

Service

I requested that Rybrook Shrewsbury should keep the the car for me for a couple of weeks whilst I was on holiday, so I dropped it off at 7am and picked it up two weeks later at about 6,30pm. The scheduled work was completed to my satisfaction.

Service

Had a problem with the air conditioning from initial purchase of the vehicle Rybrook took full responsibility and control and made sure it was rectified, very fast efficient service.

Service

When booking the servicing I requested a loan vehicle as I live 15 miles from the garage.This was not arranged, but I was provided with a lift home when dropping off the car. I was then required to get the train and walk 2 miles to pick up the car

Service

I am always welcomed with a smile at reception. All their staff are extremely pleasant, extremely knowledgeable and always willing to help. Best dealership I have ever visited.

Service

Happy enough

Service

Communications was excellent and Chris, the service supervisor was excellent as always.

Service

Always professional and helpful

Service

The staff here make you feel welcome. They have time for you on a personal basis which helps you make the decisions you need to make without being hurried.

Service

The service dept is always very pleasant, however, the team NEVER follow through with promises of call backs, fact finding, fulfilling promises of calling BMW for answers, reducing prices of services due to the no of visits having to be made

Service

Did as requested within the time suggested.

Service

Clearly I feel I have been let down by which I thought was a great product, also car in for a week and no courtesy car available, very disappointed, taxi to work all week more cost..

Service

As above - I was mis-quoted a figure and then told it would cost considerably more after the work was done.

Service

The service was great but I did ask for the engine bay to be steam cleaned and this work was not carried out.

Service

Loan car was excellent, car was ready sooner than stated, no hanging around on collection.

Service

Alan Bennet on Service was a pleasure to deal with. Very good customer friendly attitude. He is an asset to Rybrooks. (Hope I’ve got his name right)

Service

All Rybrook staff, that I have had dealings with, have been very helpful. My wife works at a large medical practice on Sundorne road. The car was collected, fixed and returned by Rybrook on the same day, how many other garages will do that?

Service

Everyone I've encountered at this dealership has been brilliant. Although it took 18 days for the repair (part was on back order) to be completed I really can't hold that fact against Rybrook Shrewsbury.

Service

From the moment I arrived at the enquiries desk, accompanied to the service area and had the service explained in detail with attendant cost....... splendid!

Service

replacement tyre was very expensive.

Service

Good communication

Service

Service reception staff very professional with time updates that were realistic.

Service

Job was done (New battery fitted), but car displayed still a problem with battery!

Service

Having reported a fault with the car, the problem was dealt with straight away.A new part fitted and everything was explained to us.

Service

Very good, but never give 10/10, invites complacency.

Service

I cant think of anything i didn't like

Service

Always look after me very well and their work is excellent

Service

My request to have my car back early was accommodated and I was kept up to date with progress during the day. Car was returned on time having been valeted. Excellent service!

Service

PROMT EFFICIENT AND COURTEOUS

Service

Always friendly staff who go out of their way to be helpful and fit in with any requirements you may have. Plus the car is clean when returned !

Service

Got the job done, little frustrating I have to go back in 4-6 weeks to get brake discs changed - my misfortune I had a couple of 000 miles still to go. But everything in Rybrook's control was pretty good.

Service

Good Service Reasonable price

Service

A totally wonderful experience, BMW seems well prepared incorporating all of my requests with a warm welcoming feel in the BMW Centre to all aspects of the "buying a new car" experience

Sales

Everything from start to finish was well managed

Sales

There was a very long wait because the car was ordered in January and we didn’t receive it until June. Staff changed between ordering and the purchase with a bit of confusion. Delivery was fine.

Sales

First class service

Sales

Friendly and professional

Sales

A great service from start to finish

Sales

We cannot speak highly enough of Cameron Short the new car sales executive who dealt with us from the initial enquiry through to the collection of the vehicle.. We also would like to thank Mark Schofield who arranged the finance options for us.