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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly, polite staff that are always willing to help and point you in the right direction.

Service

As above very happy

Service

Bodywork repair carried out to a high standard and completed on schedule.

Service

Took car in at appointed time to be advised a short while later the parts in stock were incorrect and that correct parts who have to be ordered with a weeks delivery.

Service

The only slight problem is timing. Reception is always optimistic about length service takes. This time was, however, better than usual.

Service

Feel rather let down by a dealer I trusted

Service

Everything was done to my complete satisfaction, friendly & professional staff

Service

Work took a long time and as I had requested a dash cam to be fitted prior to taking delivery I got a little impatient. However the staff were excellent and did all they could to help me

Service

Kept informed at all times. Once issue was diagnosed I was booked in for the work to be done within 2 days

Service

At Rybrook Shrewsbury the staff are well-informed, helpful, friendly and cooperative. The service delivery is expeditious and customers are kept informed personally, or by messaging, on the progress of the Service or Fault process.

Service

Service staff keep you informed ,nice place to wait for your car to be serviced.

Service

I was helped on the day by Chris Wimbush who made sure the car was well looked after and serviced to a high standard. Thank you!

Service

The part took about 2 months to arrive after ordering & I had to chase it up, once the contact was made I was happy with the service howeve me before then it was terrible

Service

Phoned up on Tuesday , and got the car in on the Friday , did what needed doing there and then

Service

They gave me a waiting appointment and they answer phone calls requesting services. Chester do neither - this is why I come to Shrewsbury. They also changed my appointment at my request. Additionally there is no waiting for a date.

Service

Agent, Gabby, was excellent. But needing to call your mobile engineers because they didn't have any courtesy cars available was a bit tedious especially when we ended up with a Nissan in three meantime.

Service

Greeted in a friendly and professional manner, kept informed of progress and made to feel valued as a customer.

Service

If all of the staff are as friendly, helpful and customer focused as Clare you will do well.

Service

Not my first BMW so they must be doing something right

Service

No problems. Helpful. Professional. Nothing too much trouble.

Service

Very impressed with service at Shrewsbury , had spoken to rybrook wolves earlier who left me disappointed and dissatisfied with their rude manner

Service

Excellent customer experience

Service

Friendly staff, helpful, great customer service and great products

Service

I was concerned about the outcome of the problem I had with my x6 and need not of been from the service team running me home and only taking a few hours to fix and picking me up to get my fixed car everything is what you expect from the brand.

Service

Excellent service given by Chris wimbush service receptionist.

Service

Everyone was very friendly and helpful!

Service

Was told the waiting service was 90 minutes. It took over 3 hrs.

Service

See above. The staff themselves were very welcoming and efficient

Service

I was able to continue my work in pleasant surroundings whilst my car was expertly managed.

Service

They fitted me in for an MOT at short notice when they downloaded my service info they realised I was due a service in 1200 miles and offered to do that at the same time which obviously saved me another journey.

Service

Chris Wimbush the Service Supervisor with whom I dealt, functioned in a professional manner. My car was repaired as expected.

Service

My car came in the MOT. My hand over was quick and simple as was getting my car back after the test which was done well within the suggested time.

Service

See above plus i was kept informed throughout of progress without having to chase.

Service

They did what they said they would and more

Service

Very helpful

Service

I had to pay £480 for a service which I thought was included in my service pack.

Service

Only issue was based on my research i expected it to take 2-3 hours, but in the end took longer. Had a i known i would have not stayed, but was not something they had done before so not a surprise. Arranged courtesy car much appreciated looked after

Service

Courteous, quick, did everything I asked and more.

Service

My car was in for repair. Loan car was supplied happy days!

Service

My car was booked in for an investigation on the computer for two hours at a cost of £108 I was advised they needed the car to cool down for half hour extra for further tests the total cost then went up to £165.No logical solution was found

Service

Once again, very good service.

Service

Having to bring my car in far too many times to resolve an issue and being told to bring my car for service when it wasn't even due!! I have only had the car just over a year and have brought it in many more times than I ever had with another car

Service

no problems

Service

Would have been 5 stars BUT can you answer why it is that the radio station, fan setting (left on full blast) and in fact nearly all the other settings had been changed? These had to be readjusted before driving the vehicle away.

Service

The collection of my car from home was over the 3 and a half hour window given. I was not notified when work completed and had to chase up the dealership.

Service

BMW had not informed me clearly that my free servicing finished at 38000 miles or 38 months - so I ended up having to pay for a major service that should have been free! Not impressed and feel that BMW should have honoured this.

Service

no car for a week,talked to like i was a second class citizen,very arrogant people acting as if i didnot know anthing about cars because im a pensioner,they said the insurance company allways lie to get out of paying,rybrook warrenty not honoured

Service

Went fine

Service

From dropping the vehicle off to picking it up, the whole process was quick. A lift home and pick up was arranged and even a discount was given from the quoted price. No complaints

Service

As I have commented in the previous box

Service

Friendlyness and kindness shown by all involved.

Service

Again no hassles I brought my vehicle to SHREWSBURY as problems and after sales service at another Bmw Center

Service

disappointed that a brand new vehicle has been back 3 times

Service

Collected and returned car. Free end of service check and free MOT.

Service

the car was booked in, they did the warranty repair, called me as soon as the car was ready and I had a loan car whilst mine was being sorted (extremely important!!)

Service

Good communication and service

Service

Prompt service while u wait the front man greeting at the door is a nice touch

Service

Good swift service

Service

Brilliant again, useful as Mcdonalds were close and also went back to the very relaxed waiting area in BMW

Service

Work completed as detailed and to previous quoted price.

Service

Very good. From the warm welcome at reception, knowledgable service representative and timely but efficient service how could one not be satisfied. Offer of a free wash and vac also appreciated.

Service

Attentive and timely service, explaining all service aspects, unlike some other BMW Dealerships

Service

ALWAYS READY TO RESOLVE MY CONCERNS

Service

Faultless

Service

The meeting / greating was excellent, nice up of coffee and Jake was very well informed. I have only marked down my score because the complimentary car clean has really scratched my car badly and no one seemed to care.

Service

Unable to fix my vehicle

Service

What more could a girl want ... collection, return delivery and a wag n vac ... stuff dreams are made of

Service

Computer based servicing request (i.e what works need doing) is good idea however my message didn't get through, and need more detail on why works need doing

Service

Can't fault them.

Service

It was worth the 2 day wait to get my car back, and it is so much better to drive after the work that was done.It was washed and valeted too.

Service

Communication was an issue but I take into account the fact that the person I was dealing with was on holiday for part of the time the car was at the garage

Service

Great colleagues and Cameron Short who sold me my car, very competent and helpful with 'selling hard'

Service

Car was collected when you said it would be and returned when you said it would be. Disappointed that the boot was not valeted and that the door sills and surrounds were not cleaned. Otherwise very pleased.

Service

I had to be persistant to get my car in to be fixed and given false information

Service

Very pleased in all respects.

Service

I have always received excellent service from the Rybrook staff

Service

The car from new purchase has an issue with the auto headlight system (put simply it does not work). On both service visits, this has been investigated - different feedback on both occassions - however issue not resolved. Auto dip does not work.

Service

Amanda Ellison keep me informed through the entire process start to finish so i never felt out of the loop.

Service

Did what I paid for.

Service

Somebody was in frequent contact once I had booked my car in for its service. Its the smallest things that can make the best experience for a customer

Service

I was dealt with politly but he rating was based on my comments in question one

Service

Booking arrangements poor and dis-organised to a new customer, would expect better from a main dealer.

Service

Friendly, professional and was able to book an appointment in a few days which was helpful

Service

Work was carried out quickly and efficiently

Service

Service undertaken quickly and efficiently and very impressed with follow up video.

Service

excellent customer service from gabby available quick booking in phone call next day to say repaired walked me out to my car however, car not washed

Service

My front brakes still Make a noise on direction change

Service

as above

Service

In terms of the work and advice I am completely satisfied but it is expensive when something goes wrong however, I'm fully aware that you are a main dealer so your prices will reflect this.

Service

Very helpful staff, take time with you even when busy.

Service

The diligence, efficiency and courtesy of the service team is exemplary (special thanks to Chris)

Service

I was happy with what i got but the car could have been prepaired better and damages sorted out better.

Service

Servicing was excellent. The staff dealt with everything quickly and efficiently.

Service

All work carried out was faultless.

Service

After the service I took the car to a local tyre specialist who corrected the tracking which you had said you could not check without a £220 laser study. They did that for £95.

Service

As stated above. Notes not handed over from first guy I dealt with so no one knew why I was there on my third trip. Had a choice of filling my car with fuel (it was almost full anyway though) or £25 off my next £450 service! Not impressed.

Service

service /reception staff very obliging

Service

Good Service

Service

The ease of booking in was very good, I could get a slot and courtesy car when it suited me and the competency of the service staff was very good. The car came back to me with all work done...and it was cleaned!

Service

Problem reported with my car weren't resolved on the day the car was brought in and I am awaiting a call back for when the parts will be available. It's now nearly two weeks later.

Service

They quickly diagnosed and fixed the issue getting me back into my car with minimum delay

Service

The sales experience I cannot fault, but the after sales service has completely ruined this, albeit, it may be that BMW itself are the cause of the issue, not Rybook, but they too have not performed as well as I would expect for a premium brand.

Service

I was kept informed during the process. everything was clearly explained.

Service

There are issues with my car which the technicians could not find but which were easily demonstrated to another member of staff

Service

Very good reporting service following routine service of vehicle. I do prefer the previous system of a stamped Service Book held in the vehicle where I could see exactly what has been carried out and when next service due.

Service

Did absolutely everything expected

Service

Nobody informed me of a change to opening times meaning that I drove to the garage and it was shut. Had to rebook as unable to wait...

Service

Very satisfied. Had hoped I could bring my service forward but not allowed as still 4000 miles to do.

Service

I had a problem and it was fixed. It hasn't recurred so far.

Service

ALL THE TEAM ARE EXCELLENT

Service

Very good experience for the service department from Jake. Very professional and explained everything well including checking I was ok with the courtesy car which I liked

Service

The car only had a puncture. I am somewhat concerned it took nearly a week to source a comparable tyre.

Service

All other dealers that I have use previously have washed and hoovered the car every single time. Also some of my settings were changed.

Service

Good service, expensive

Service

Service completed on time (incl MOT) car clean inside and washed outside

Service

Every done to my satisfaction

Service

Smooth visit, no issues from start to finish.

Service

Kept me uptodate with what was happening. Flexible around pick ups.

Service

Always good service. I was kept informed. Only downside was the standard of the wash and vacuum after the service; terrible watermarks over my windows and just an average clean. It always used to be (literally) spotless.

Service

Always get good service when you go to Rybrook. Chris in particular is very good

Service

Did the job for good price & friendly service

Service

This was the second car we bought within 3 weeks this only happened because we had such good service on the first visit.

Service

No problem areas

Service

Completed a repair at short notice.

Service

Staff were all first class.

Service

Pity the engineer / mechanic didn't close down the bonnet correctly - therefore I marked you down

Service

All staff friendly, attentive and welcoming. This was our second purchase through Jon - always helpfull, knowledgable and a pleasure to do business with

Service

The service was exactly what I expected, delivered in a timely manner

Service

Everything as expected from BMW.

Service

Excellent customer relations

Service

No pressure, knowledgeable and great service

Sales

The team at Shrewsbury are well known to us having dealt with them for over 25 years. The service they provide is outstanding.

Sales

Good attentive sales staff

Sales

Wingmirror was delivered with a small dent and windscreen wipers hit the a-pillar. Makes you wonder what the quality or point of a PDI is and what else has been missed that I can't see or hear.

Sales

Sales Staff at Rybrook friendly & Honest

Sales

Very professional and took time to set car up and explain all the controls.

Sales

A pleasure to deal with

Sales

Tareq was so professional. Handover was straightforward and he sat in the car with me to go through all the updates. Amazing service and amazing car!

Sales

Amazing service Fantastic feeling and really enjoyable

Sales

many thanks to the rybrook sales team faultless

Sales

Nothing too much trouble for Tareq to ensure that I got a good deal and a fab car

Sales

Excellent customer service by Rybrook BMW

Sales

Throughly attention from Dan the salesman from start to finish

Sales

Excellent service

Sales

My only issue was that on collecting the car the pre delivery clean had not been done particularly well and was only picked when I mentioned it. There were bits of vinyl still on in places and poor cleaning under bonnet and boot lid. This was sorted

Sales

My salesman Dan Smart was brilliant. He was patient, polite and helpful. Once I'd chosen the car, I took a while to decide on the colour and Dan went out of his way to ensure I made a choice I was happy with.

Sales

Everybody at Ryebrook Shrewsbury made you very welcome. Dan was excellent as a salesperson.