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Our experience is generally good. We have experienced some issues with repeat visits for the same issue on the X6 we own .
As above - work great but never received the body work quotes back
Breakdown to recovery 2 hours ...ok fair enough but three hours sat in waiting room for courtesy car so I could get home....come on.
They kept me updated throughout the day. However ran out of time to do all the work. Unfortunately there was no courtesy car available and no one available to drop me off home.
Fair reflection in my opinion.
Excellent customer service
Staff were friendly and helpful.The showroom and customer facilities are excellent.
Service is amazing
It is always a good service
Even from my vague explanation of a couple of issues the engineer was able to track down the issue and resolve the problems.
Excellent customer service
Average of 4 -6 weeks to get car in and when the day finally arrives they have the wrong parts. Happened 3 times.
Always extremely helpful.i
Reference above statement.
The front 2 Tyres outside worn double faster than inside and rear tyres. Rybrook said is the natural wear, and not the vehicle wheels alignment issue. I am not satisfied with this answer for a 2 years old X5. I think this is manufacturing issue.
These is the fourth new BMW I have purchased from Rybrook Shrewsbury, as well as a Mini Cooper S. We always go back to them, as they give outstanding attention on the Sales side, and equally good in the Servicing of the car.
No problems with the car after service.
They found a suitable servicing slot for me quickly and the car was in and out in the time They told me it would be
The service was performed in a timely manner and the handover gave me confidence it had been properly looked over.
Great team with superb customer service. Facility is really nice and they are a very reliable outlet. They do what they say they are going to do when they say they will do it.
Enough said above I could mention the earlier poor attempt to smart repair my bumper scratch which again meant returning the car to be done properly.
Sorted issues I had with the m3 ,moth was to much trouble
Kept informed of works completed and on time.
Main reason for taking the car in dealt with, car also cleaned as part of the service. Other general checks carried out enabling any potential future issues to be identified.
Disappointed that the air con was not tested before delivery- it had to go back in to be recharged otherwise very happy
Seem to be waiting a long time for a small job
The staff were excellent
Very happy, kept in contact with me throughout whole process
Chris has a fantastic team from the mechanics to the staff
Although my main disappointment is with BMW, I do think Rybrook could have done more to inform me of the situation, and the response from the service booking agent was completely 'robotic' and not what I expected for a long term customer.
Still have received a quote for additional work needed to my aircon nor a quote for tyres two weeks after service
See above and everyone was so polite and helpful
Pleasant welcoming staff and as I was waiting for service and mot , I was very pleased and the staff were efficient
I was left for many weeks without my car I had no information when it would come back and then out of the blue it was done days after I had put over £50 of fuel into the loan car
Any faults are quickly attended to and all the Staff are extremely helpful. Only once did the garage say they would ring me back and they didn't.
The service advisor was clear about what the issue was and how it was going to get resolved.
I had to pay for BMW's poor decision to fit sub standard radiators that will not take the impact of stones and are therefore not fit for purpose.
All my issues were solved
Poor communication, you can never get them on the phone and when they call back they never leave a message !
As above, ended up paying close to £500 and quoted £900 for three new tyres that I purchased elsewhere for £500, overpriced and I won't be buying another BMW.
They always keep you in the loop during the day
Quick, efficient. A marked contrast to my brother in law's experience with Mercedes!
Luckily it's all got sorted at the end
Well organised booking arrangements thanks to Chrus. Well informed when in dock by Jake. MOT very thorough pointing out minor issues for the future. Excellent valet.
Inside of car wasn't as clean as it should be. Tyre warning light came on after 3 days so not clear if tyre pressures were checked.
Car was an hour late being collected and late arriving back. Despite ringing to ask if full service was due was told yes, on day I was phoned to say it wasn't due. It then had to be rebooked for 17th July.
Service carried out as promised in the indicated timescale.
Professional and comfortable visit
Everything was explained to me what was done. After service was wonderful. Car always comes back washed and polished.
great quality of work
Work took a day longer than expected but a car was provided no problems
Rybrook Shrewsbury were a breath of fresh air after a stressful day being recovered (badly) by BMW Emergency Services. Staff were courteous and nothing was too much trouble for them it was a perfect dealership experience.
I had car booked in for warranty claim and update idrive software, they didn't do it but told me they had! Please =d discs done at last but still frustrated by being lied to
Excellent quick and always friendly.
Car picked up late, brought back late, i had to chase up to see when it was ready (twice), they could not hear the constant rattle the car makes as they said the weather was too hot! I want this rattle fixed!
Service with a smile. Coffee whilst you wait. Receptionist keeps you updated whilst you wait. Even has the offer of a lift into town.
MOT and end of warranty completed without any fuss.
I am currently having work completed on my car and the garage involved provided me with a courtesy car for the period of work. They also provided me with options for guaranteed wheel repair rather than just knew wheels.
Really helpful dealership, accommodated my specific requirements with no fuss.
Service team very helpful and efficient
Rybrook give an excellent service
The experience was satisfactory.
I do not have any negative feeling from your service.
Polite courteous staff car ready on time
It took longer than expected but it's a pleasant place to wait.
Comfortable surroundings to wait in, friendly staff
Car returned dirty & unwashed!
There was no indication provided in the paperwork that the 'recall' job on the rear lighting unit had been carried out. Apart from that all very good.
The team are very friendly and welcoming
Booked in very easily, arrived early but staff on hand to deal
service was done well and car turned out well.I arrived at around 8 am and had to wait for about 15mins to get seen by a service person.
Vehicle came in for appropriate service with oil change and filter etc. On collection we were given service papers and on reading it later it was headed 'Routine vehicle check. There was no indication that any oil change etc had been carried out.
Promptly dealt with and all questions answered
Took over 4 hours, previous visits we have been notified by phone
Able to book car in to suit my diary and work was carried out as explained :-)
All done and within my timeframe completely spot on !
Service was good but cost of replacement parts to pass MOT were exorbitant
The car was collected on time and I was kept informed by phone of the safe arrival of the car and what service level was required and the cost. The car was returned when you said it would be, well valeted.
As above. No openness with what what had been done, and then when the car appeared with nothing apparently fixed I was most disappointed. No note, no service sheet.
Excellent work completed.
First class job done
Its relaxed the service personnel are professional the job gets done on time and the price is fair
Service received from staff and quality of work can not be faulted.
the car always come back looking brand new :-)
Polite and efficient service as usual. Attentive and timely.
Now a repeat customer there and the centre is well laid out, my local BW dealership in Crewe is poorly laid out by comparison
Car was having its 3 year m o t given an advisory note for adjustment on handbrake I was in waiting area all the time could I not have been informed And given the option to authorise adjustment would have saved 70 Mile trip Will be done locally
again almost perfect customer service
Nothing is too much trouble
All was OK, except that I'd requested a satnav update when I booked in and it hadn't been ordered in. I was told I'd have to return the next day, but that's 120 mike round trip, so I had it done at Bluebell in Crewe. Disappointing.
Very efficient and always leave me with a clean valeted car. Because I had to change my service booking at short notice they pulled out the stops and rearranged it for me.
As promised all went to plan.
High level of service, everything is fully explained and costed before the work is undertaken.
No problems, all good
Very friendly, efficient staff. Excellent catering in the waiting area, which was airy and comfortable. After the service, Advisor, Alan Bennett, explained all that had been carried out and answered my questions precisely. Well done!
Excellent customer service with the work completed as specified on time.
The showroom facilities make for a pleasant wait, staff were friendly and positive
Great customer service experience.
Excellent professional customer relations by Gabriella on the service desk
Was charged the incorrect amount for the work done. Had to query it but the refund was prompt.
Service good this time Had a problem some years ago which still effects my opinion.
Efficient and professional, but could not deal with the LED head light fault warning that periodically pops up. Assured that when out of warranty and the fault comes back and on permanently it will be dealt with FOC. We shall see.
The staff are very welcoming, efficient and helpful. They keep me informed of the progress during the service and complete the task, again effectively.
Very smooth and professional transaction and very helpful staff.
For all of the reasons stated above. From the moment I walk in the door I am always met by happy, helpful, friendly staff. From Theresa and the other members of staff on the reception desk to Tarek and Mark to name a few.
Car was ordered and delivered very quickly. Any queries I had were answered very quickly even via email. Cameron is very approachable and professional.
We were dealt with extremely well
first class service and attention
As previously stated, a very good experience
Some things weren't explained resulting in a delay in collecting our new car
Excellent service from Samantha Malcolm.
The staff were polite, friendly, helpful and knowledgeable.
Tareq really looks after you, takes time to show you through the paperwork, fully explained the gadgets in the car. Listened to what spec and price I wanted to pay, once again he delivered.
Excellent and knowledgable service when purchasing last 4 BMW cars from Rybrook Shrewsbury, and equally good when bringing cars in for services.