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Jake the service supervisor, keep me informed during the repair and was very professional when sorting me out with a replacement vehicle.
Service completed to my satisfaction in two hours.
The service was competed quickly
Everything was just really good
The service team particularly Jake pull out all the stops to resolve any issues patient, understanding, and very professional
All service requirements were completed as expected
I just trust organisations that deliver on a promise
As previous just great staff polite and courteous and very professional
The whole process was easy to follow from booking to invoicing and payment.
The lady service advisor was knowledgeable and took time to explain what repairs were necessary and also supplied me with an upgraded 4 series Convertible as a courtesy car. The standard of work completed was also to a high standard,with free MOT too
Efficient, helpful, courteous and knowledgeable
As above. Very professional, polite and the service was completed to my expectations
The service was completed satisfactorily within the time specified. The staff were professional and helpful. The 'courtesy' car was excellent. My vehicle was returned to me having been cleaned internally and externally.
Rybrook Shrewsbury provided an effective, efficient service with good communication and competitive prices. The staff, particularly in the workshop, is very knowledgeable.
Rybrook have always provided me with excellent service and are friendly and helpful to the customer.
All queries were resolved immediately
My dealership has always offered me excellent service and the car has always come back from maintenance much better than when it went in.
Simply they did the job returned the car clean and shining as good as new.
This visit, I was upset to learn my service desk contact of over 16 years had left & I had to deal with a replacement. I was a bit perturbed at the time, however I had no worries as he was great.
given the condition of my 22 year old car I believe I received special treatment.
The advise and support of the staff is always extremely helpful.
I was contacted about the service in good time and communication was superb
The service provided by Rybrook was really good, and the problem with the car was resolved easily under warranty.
Really helpful and understanding staff
Courteous and friendly staff. Job completed on time. Car clean and tidy post service.
have been a customer for over 20 yrs and always found them to be excellent, so much that I am prepared to travel over 70 mile round trip since moving house in order to use their services
Jake went over and above and kept me well informed.
Helpful friendly staff, polite and remembered me from a previous visit - went over and above
Welcoming and helpful staff
I do not recall the name of the customer service representative. The service and attention to detail I received was first rate. I was kept updated on the progress of my vehicle and it was ready on time. Faultless experience.
The work I had done seemed satisfactory ( I wouldn't know) The staff were pleasant and friendly.
Good helpful service from bmw Shrewsbury
Although Rybrook Shrewsbury have lost some of the best Service staff who knew BM cars so very well I was looked after very well the Technicians are very good & share the owners appreciation of the BMW Marque.
Staff was excellent and helpful
Excellent service, had the pleasure of dealing with Lewis throughout and he was helpful and explained everything perfect!
Excellent service and looked after very well
The work was carred out promptly and to my complete satistaction.
Drop off and pickup was quick and simple
Friendly, informative, accommodating staff
Unfortunately as a motability customer you don't always get good service from some other manufacturer/dealers but I know from BMW and especially Rybrook BMW the service and respect I get when I visit will be excellent.
Staff we're attentive, gave updates, shared a video from the tech working on the vehicle.
Again, Jake Young at Rybrook couldn't have been more helpful. Excellent service. Thank you Jake.
excellent service levels compared to similarly nearby BMW dealers
The service advisor was brilliant, polite and efficient. The car was ready on time, as agreed and washed.
BMW Service Staff were Extremely Helpful
Work completed to my satisfaction
Professional, courteous and the coffee isn't bad either!
Always helpful, obliging and professional.
Car was fixed, Alan was a pleasure to deal with
Work was carried out quickly and without fuss
Again well trained friendly courteous staff
Very impressed with experience
The car drives like new again.
Greeted and treated very well under the present restrictions
All good, including the coffee.
I was received by a knowledgeable and personable Receptionist in Service Department and, when I brought the car in for Service (a week later) the young man who dealt with me was also amiable, accommodating and professional.
Excellent service for.only a recall. Courteous and attentive staff member.
Ryebrook bmw excellent
Unusual fault that the team spent time to find the cause and came up with a solution that worked. There was a parts delivery delay but I was kept informed.
Jake as always helpful with arranging my booking and courtesy car. I was served by Raj and he was particularly helpful on the day - left nothing to be desired.
Excellent customer service
All questions and concerns answered.
Good value and I like the fact that it's condition based servicing - my car needs fewer services than my last car so it's much better value
All items requested done within reasonable time frame
Whilst there were some frustrations, being a lengthy delivery period from February order to June delivery and then for the car to be put into storage for 3 weeks prior to delivery, my contact Dan Smart at BMW Shrewsbury monitored the situation for me
Excellent service- Dan goes beyond to give this service .
Could find no faults
The handover was completed quickly and efficiently.
Friendly and professional
I felt at ease throughout my buying experience.
Great service by all staff at Rybrook Shrewsbury when taking previous cars for service no sales when buying new vehicles.
Tim Watson was the salesperson I dealt with, he was extremely helpful, taking the trouble to explain all the features of the car . After I ordered the car he kept me informed of expected delivery date and since delivery he continues to be informative
I was treated as an individual and the experience of the purchase and delivery of my car was carried out in a very professional manner. Time was taken to ensure that I was completely satisfied with all aspects with the purchase of my new car.
Again. It's really refreshing to deal with a business that cares and genuinely gives you the time. This makes a big difference and inspires.
Excellent customer service from the sales people who sold us the car. Very helpful and would use again.
Initially the car was due to arrive at the end of the month but it came earlier. The car was then driven to my house which was brilliant service. Couldn't fault the delivery and service.
Very good customer care and information passed on when required and even when sales man left he rang to inform me he was leaving for another job most would do that.
Dan at Rybrook has been brilliant and very patient
Kiran is a young salesman ,We were is first sale at Rybrook ,He couldnt do enough for us .
We have dealt with Rybook for many years and have always been treated with respect at all times
Timothy was very thorough in his dealings with us ,from giving us a quote on the Sunday to having the car ready for us to pick up 2 days later on the Tuesday and showing us everything on the car. Take was also first class with his service.
The salesman knew i was under time pressure and got the balance right between being efficient and professional