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Fixed my problem with reassurance Everything was in great working order
Friendly efficient service with a smile
It was OK, they did the job, that they were supposed to do, nothing more nothing less.
nail in the tyre while on holiday and this was ordered and fitted next day Thanks for great service. Just got the car so first experience dealing with BMW (other than buying from you) really happy
] Reliable & trust worthy.
Service was fantastic everything happened how it was said .. at the end my car was nice washed and cleaned inside and outside. I love BMW and everything about them !!????
issues with work carried out, but resolved satisfactorily and at no cost to myself
I have always been handled politely, professionally and efficiently by Alan and Jake, when having my vehicles serviced with Rybrook Shrewsbury.
Very easy to book the work required
Prompt and efficient service, good communication
Everything done well and on time
Because I had a problem and even though you were busy, you sorted it very quickly
I was greeted and signed-in when I arrived, there was a place to work whilst I waited, the work was done promptly and I was directed to pay as soon as the vehicle was ready. They would have cleaned the car only for I was in a bit of a rush.
Service person was very pleasant and keep me up to speed throughout the process.
Problems sorted out and information clearly provided.
Staff always friendly, polite and helpful
I pay a premium price for a premium service - I get what I expect
My car is running very well having just done a thousand miles journey round Scotland
I found the whole process from booking my car in to leaving completely satisfactory. I met the Service Manager called Peter and found him to be a very customer focused and sociable chap, the department is professional and what you'd expect for BMW.
Everything I needed was done within the timescale given with a friendly service
Helpful and efficient, the free park & ride tickets supplied were a bonus, as we had planned to visit Shrewsbury town, whilst waiting. The gentleman that booked the car in was excellent.
Helpful and friendly staff, clean and smart premises.
excellent service and good social distancing measures in place.
Dan Smart was incredible, absolutely great guy and the work he had to put in to get me the car was outstanding
Reliable and informative when dealing with the service department
Great service with regular updates.
Well organised and friendly staff
Very efficiently handled
The car was returned promptly, washed and vacuumed. Absolutely no concerns.
All on time, all documents ready
Car came back very clean, very satisfied with level of customer service.
No complaints excellent service
Work completed and great staff.
No complaint, although I wasn't told when my car was ready for collection
Great dealership. I always receive exceptional service when either of our cars need to go there for servicing. Chris, Jake and Peter are all brilliant.
efficient and courteous
Everything was dealt with as I expected.
Good experience, good availability of timeslots and good level of information
Not only was the work carried out promptly the car was cleaned and valeted as well.
It was a pain to have to bring the car in for this safety recall, bearing in mind that you'd already recalled it once already to examine the EGR cooler. However, it was handled superbly by Jake, including complimentary washing and battery charging.
The car was being collected by someone else, and all went according to plan.
Service is spot on!
Good all round.
Very helpful and speedy
As always, I found the service and communication excellent.
Chris Wimbush always ensures I receive exceptional service when I visit Rybrook. I was always kept fully informed on progress and the technician, Cameron Wallace, was extremely thorough and did a very high quality job.
Good service people very friendly and knowledgeable.
Very satisfied would recommend to everyone
Personable professional service by all staff.
All aspects were covered and resolved.
Excellent communication, friendly advisors and an honest approach.
Everything looked at and sound advice given
All done promptly, efficiently.
Very helpfull and friendly staff.
Service was completed in good time, price was as quoted, good level of information provided to my questions by knowledgeable staff.
Rybrook Shrewsbury is a superb ambassador/ dealership for BMW. Every single member of the team is highly professional. They ALWAYS provide exceptional service. This is my third 7 series BMW from Rybrook Shrewsbury.
I've never been to a place like Rybrook and it continues to grow on me
What I expect from BMW . A great experience
Timing for service was as promised
Excellent service as always
Service carried out, excellent timescale
Very helpful and welcoming.
Car took less time than planned, and they still managed a valet. Work carried out to a high standard.
Everything was great, only hiccup was the pricing side of things, service advisor stated the service would be £344.00, I showed him £275 + vat did not add up to this but he said he was correct. Upon returning i paid £330 with someone else.
Waited 3 hours for an M.O.T and brake fluid change, did not mind the wait but would have been nice if I had been kept up to date as to what was happening
Because I was completely satisfied!
Pleasant and helpful.
The cost was clear ...the service was completed on time and the system in place felt safe in the showroom re COVID 19
The service department were prompt and efficient.The waiting area was very comfortable.
Smooth transaction, work carried out on time and the car came back nice and clean
Resolved an expected 'car-selling-if-not-resolved' issue completely.
because the service was that good
i was satisfied
Everyone was brilliant
Excellent friendly service
Raj, my service advisor, was clear, pleasant and helpful, all that you need!
Did everything I wanted.
Very professional in every way.
always received excellent service from Rybrook Shrewsbury
Always good service carried out in a professional manner
As always at BMW Shrewsbury helpful and a very good knowledge of the cars.
Car was MOted and cleaned!
I got what I wanted.
Great service as always. Dealers get criticised for service. But in the 3 years and various issues or just routine MOT or service. I have never had an issue with Rybrook Shrewsbury
very satisfied and confident things would be dealt with as quickly as possible.i
Great customer service
Work completed and more than satisfied
Easy to get an appointment. Appreciated the courtesy car given the length of time the service might have needed
Courteous, polite and on-time. Although the fault we had checked the car in with could not be found - they clearly went to some lengths of trying to diagnose the fault and make sure that everything was tight and correct. Very reassuring.
This visit was in a long line of such visits to Rybrook Motors and I have got used to very good service every time
All work done to standard and car nice and clean on return
James Drury was fantastic from the minute I stepped foot into the showroom. Kept me up to date with process. Couldn't of asked for more from James!
Covered the COVID-19 restrictions excellently and completed all points via FaceTime.
Very attentive and listened
Excellent proactive response from first enquiry
It is good value and good deals and fantastic service we did not feel pressured Daniel and all the team were very friendly and made us welcome
Excellent customer service
The sales rep, Tarik Ahmed was amazing. Made the process easy and straightforward. Nothing too much trouble. Would highly recommend. New car exactly what was described.
Good communication and handover
Got exactly what I was looking for and car was ready on time.
Excellent, safety measures in place all very well organised. Dan managed to find the right car and gave sound advice. Never pushy and nothing was too much trouble
I felt valued and listened to. Kept completely informed of all the deals available and the car arrived quicker than expected
James Drury the sales man, knew that i was short of time so had everything prepped and ready to roll as soon as i got there. he certainly knew all the ins and outs of the car i bought which was a great help to settling into it
My salesman was very good
Perfect and enjoyable, even though covid tried to ruin it
Absolutely phenomenal service and handover, couldn't fault anything.
Experienced no problems with any aspects of the purchase of the car, and in these difficult times was kept informed of any hold up with import etc.
Considering the purchase was done during the Covid 19 pandemic it was all handled with utmost professionalism. This is my second purchase at Rybrook Shrewsbury, both times the experience was faultless.
Cameron as ever great.
Due to the current situation with Covid we thought that Sam handled everything extremely well. We were always kept up to date with the progress.
Everything went according to instructions.