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Service with a smile. Coffee whilst you wait. Receptionist keeps you updated whilst you wait. Even has the offer of a lift into town.
Car picked up late, brought back late, i had to chase up to see when it was ready (twice), they could not hear the constant rattle the car makes as they said the weather was too hot! I want this rattle fixed!
Service team very helpful and efficient
I am currently having work completed on my car and the garage involved provided me with a courtesy car for the period of work. They also provided me with options for guaranteed wheel repair rather than just knew wheels.
MOT and end of warranty completed without any fuss.
Really helpful dealership, accommodated my specific requirements with no fuss.
Rybrook give an excellent service
The experience was satisfactory.
I do not have any negative feeling from your service.
Polite courteous staff car ready on time
It took longer than expected but it's a pleasant place to wait.
Comfortable surroundings to wait in, friendly staff
Car returned dirty & unwashed!
There was no indication provided in the paperwork that the 'recall' job on the rear lighting unit had been carried out. Apart from that all very good.
The team are very friendly and welcoming
Booked in very easily, arrived early but staff on hand to deal
service was done well and car turned out well.I arrived at around 8 am and had to wait for about 15mins to get seen by a service person.
Vehicle came in for appropriate service with oil change and filter etc. On collection we were given service papers and on reading it later it was headed 'Routine vehicle check. There was no indication that any oil change etc had been carried out.
Promptly dealt with and all questions answered
Took over 4 hours, previous visits we have been notified by phone
Able to book car in to suit my diary and work was carried out as explained :-)
All done and within my timeframe completely spot on !
As above. No openness with what what had been done, and then when the car appeared with nothing apparently fixed I was most disappointed. No note, no service sheet.
Service was good but cost of replacement parts to pass MOT were exorbitant
The car was collected on time and I was kept informed by phone of the safe arrival of the car and what service level was required and the cost. The car was returned when you said it would be, well valeted.
First class job done
Its relaxed the service personnel are professional the job gets done on time and the price is fair
Excellent work completed.
Service received from staff and quality of work can not be faulted.
Polite and efficient service as usual. Attentive and timely.
the car always come back looking brand new :-)
Now a repeat customer there and the centre is well laid out, my local BW dealership in Crewe is poorly laid out by comparison
Car was having its 3 year m o t given an advisory note for adjustment on handbrake I was in waiting area all the time could I not have been informed And given the option to authorise adjustment would have saved 70 Mile trip Will be done locally
Nothing is too much trouble
again almost perfect customer service
All was OK, except that I'd requested a satnav update when I booked in and it hadn't been ordered in. I was told I'd have to return the next day, but that's 120 mike round trip, so I had it done at Bluebell in Crewe. Disappointing.
Very efficient and always leave me with a clean valeted car. Because I had to change my service booking at short notice they pulled out the stops and rearranged it for me.
As promised all went to plan.
High level of service, everything is fully explained and costed before the work is undertaken.
No problems, all good
Excellent customer service with the work completed as specified on time.
Very friendly, efficient staff. Excellent catering in the waiting area, which was airy and comfortable. After the service, Advisor, Alan Bennett, explained all that had been carried out and answered my questions precisely. Well done!
The showroom facilities make for a pleasant wait, staff were friendly and positive
Great customer service experience.
Excellent professional customer relations by Gabriella on the service desk
Was charged the incorrect amount for the work done. Had to query it but the refund was prompt.
Service good this time Had a problem some years ago which still effects my opinion.
Efficient and professional, but could not deal with the LED head light fault warning that periodically pops up. Assured that when out of warranty and the fault comes back and on permanently it will be dealt with FOC. We shall see.
The staff are very welcoming, efficient and helpful. They keep me informed of the progress during the service and complete the task, again effectively.
It's just having to return to have an issue looked at when I had pre-warned you about it in advance
I was dealt with promptly and efficiently.
They did what I requested at the agreed price; and in a timely fashion.
Always polite and pleasent
I could not fault the service
They were unable to resolve my Sat Nav issue and it is still in Warranty had to contact another BMW.
I was told the driver was waiting for me to make payment before he departed. This was at 16:05. I called 3 times asking for an update but the service agent never called me back. The car finally arrived at 18:20 after a 30 min journey!!!
You guys just do it!
It took too long to get the right part, which meant I had to hire a car in order to attend a business meeting. I also asked them to look at the car's squeaking brakes while they had it but they did not. In the past they also scratched my alloys.
The car could of had its oil checked as on minimum. Log book takes 2-3 days as stated on the DVLA website but you guys took THREE weeks to process it which isn't good.
All staff were friendly and helpful
BMW/Rybrook have a lot of work to do to improve their customer experience. The frontline staff do their best but Rybrook are clearly out to charge as much as possible to the customer and not take responsibility for BMWs reputation.
Friendly, efficient and cost effective.
Very satisfied but there was no "wow" factor.
I had to phone 4 times to book a service! Twice I was told someone would call me back, but they never did and once the phone was never answered, but the call was made during their opening hours
Always attentive, professional.
The service reception personel were very friendly and helpfull and catered for all my requirements.
Good communication from the time I came in till the time I left. I feel confident that the work carried out is of quality.
I am always informed of what is being done and how long it will take
The car was returned without been washed or hoovered.
1. Service advisor didn't know everything my car was booked in for (assume because whoever took the booking did a poor job of making notes). 2. I asked for cosmetic repair check and contract review while it was in, nothing got done.
See above, however if there are no service books any more how do you show future buyers a service history, car cleaned externally but not internally, I clean it every week but again a full package at a premium brand?
They fixed the problem as soon as the parts were delivered
As above. Can't criticise
I have run out of superlatives !
small mistake on their part (forgot to order a part), but called me, made me aware and ensured I had a loan car--cant really complain about that! honest and helpful
Was told car had been cleaned- it hadn't.
I wasn't offered tea or coffee whilst waiting.
Top customer care and satisfaction is always Shrewsbury's priority. The service team where excellent in making sure all my needs where taken care of and my vehicle was sorted out in good time.
Couldn't ask for more, Chris has always looked after us very well.
Having brought my car in at 7.20 requesting completion by 4pm and a call beforehand I was somewhat surprised when at 4pm I had to call to be advised that it wouldn't be ready until gone 5 reason given that's just how the it works sometimes!!
Only a brake fluid change so nothing major to judge by
My car went in for a first service, collected as arranged. Asked the driver to ask the body shop for a quote for some minor bumper damage in addition. Car returned, poor valet, although all service report indicators ticked green, text very different.
Booked service only. Told on arrival needed a software update and this would take an extra hour - could have told me beforehand . Steering covered in sticky crap that was also left on OBD flap. Keys sitting on service desk no agent - wasting my time.
Same as 1 above
Because I was fairly satisfied, I wasn't quoted for the recommended work, no explanation was given as to why the tyre wear is odd and the service interval was not reset
No complaints at all.
I had booked a courtesy car but it was then not available for me . I was notified the day before but I couldn't change my plans so had to arrange lifts
We were dealt with extremely well
first class service and attention
As previously stated, a very good experience
Some things weren't explained resulting in a delay in collecting our new car
Excellent service from Samantha Malcolm.
The staff were polite, friendly, helpful and knowledgeable.
Tareq really looks after you, takes time to show you through the paperwork, fully explained the gadgets in the car. Listened to what spec and price I wanted to pay, once again he delivered.
Excellent and knowledgable service when purchasing last 4 BMW cars from Rybrook Shrewsbury, and equally good when bringing cars in for services.
I dealt with Callum Eagles from start to finish and he was excellent. I was kept updated with the progress of my new car and nothing was too much trouble
Great purchasing experience. You made my wife feel like a million dollars when she collected her new car!
Process was made simple
Excellent service from Rybrook Shrewsbury especially from Samantha Malcolm and Chris Wood
Everything was very efficient, my only small grip was that the valet of the car was not 100%. Example windows were smeared around the back of car on the inside. Also the seals on the inside were not wiped clean after wash. I cleaned it myself after.
The only thing that has let down the purchase is when trying to setup the BMW connected app and Online entertainment. The vehicle handbook is brilliant, BUT there is next to no information on how to use Online entertainment, so a pain to try and setu