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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Teresa Godfrey

Senior Receptionist

Nikala Barrow

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

New Car Business Transaction Manager

Samantha Malcolm

Senior New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Business Manager

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Receptionist

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Although Rybrook Shrewsbury have lost some of the best Service staff who knew BM cars so very well I was looked after very well the Technicians are very good & share the owners appreciation of the BMW Marque.

Service

Staff was excellent and helpful

Service

Excellent service, had the pleasure of dealing with Lewis throughout and he was helpful and explained everything perfect!

Service

Drop off and pickup was quick and simple

Service

The work was carred out promptly and to my complete satistaction.

Service

Excellent service and looked after very well

Service

Unfortunately as a motability customer you don't always get good service from some other manufacturer/dealers but I know from BMW and especially Rybrook BMW the service and respect I get when I visit will be excellent.

Service

Friendly, informative, accommodating staff

Service

Staff we're attentive, gave updates, shared a video from the tech working on the vehicle.

Service

Again, Jake Young at Rybrook couldn't have been more helpful. Excellent service. Thank you Jake.

Service

The service advisor was brilliant, polite and efficient. The car was ready on time, as agreed and washed.

Service

excellent service levels compared to similarly nearby BMW dealers

Service

BMW Service Staff were Extremely Helpful

Service

Professional, courteous and the coffee isn't bad either!

Service

Work completed to my satisfaction

Service

Always helpful, obliging and professional.

Service

Work was carried out quickly and without fuss

Service

The car drives like new again.

Service

Car was fixed, Alan was a pleasure to deal with

Service

Again well trained friendly courteous staff

Service

Very impressed with experience

Service

Very good

Service

Greeted and treated very well under the present restrictions

Service

All good, including the coffee.

Service

I was received by a knowledgeable and personable Receptionist in Service Department and, when I brought the car in for Service (a week later) the young man who dealt with me was also amiable, accommodating and professional.

Service

Excellent service for.only a recall. Courteous and attentive staff member.

Service

Ryebrook bmw excellent

Service

Faultless

Service

Unusual fault that the team spent time to find the cause and came up with a solution that worked. There was a parts delivery delay but I was kept informed.

Service

Jake as always helpful with arranging my booking and courtesy car. I was served by Raj and he was particularly helpful on the day - left nothing to be desired.

Service

All good

Service

Excellent customer service

Service

All questions and concerns answered.

Service

All items requested done within reasonable time frame

Service

Good value and I like the fact that it's condition based servicing - my car needs fewer services than my last car so it's much better value

Service

The agent Jag who dealt with us gave very good care

Service

Professional and easy

Service

First class workmanship

Service

All that you would expect from a prestige organisation.

Service

No issues, everything completed excellent service from Jake on service reception. Also pleased that coffee facility back in use as I had a short wait.

Service

Vert professional

Service

Courtesy car was available was clean and met expectations

Service

Oil change was carried out in double quick time while we waited and a minor fan issue was checked out at no extra charge.

Service

Speedy service and kept up to date with progress

Service

Car was in for recall, safety check after was excellent & they identified a bulge in the tyre wall which I was not aware of.

Service

Very good

Service

Good service

Service

Chris Wimbush went out of his way to help and provided me with a courtesy vehicle whilst everything was resolved.

Service

Everything was done that needed to be and in the timeframe. Car was cleaned.

Service

Rybrook Shrewsbury have an excellent, friendly service and give their customers a very good experience even in these difficult times

Service

Very professional

Service

Chris is great who looked after me

Service

Nice staff, efficient service

Service

Good communication and explanation.

Service

Personal service is excellent.

Service

The service video was a complete revelation which great comfort in knowing my vehicle was in the hands of professional skilled people who had customer satisfaction at heart.

Service

Easy to book service & pleasant staff

Service

The staff member at the service desk was very friendly and helpful. They knew what was required and checked all that was necessary. No un necessary work was carried out or charged for, The free park & ride tickets into Shrewsbury were very useful.

Service

Been dealing with this dealership for years and always get satisfactionGave

Service

Staff are friendly and knowledgeable, all work carried out professionally. Peter Renshaw was particularly helpful with sorting quote/booking car and looking after myself and the car

Service

because the work was done really quickly & everything was made simple. Staff were also lovely

Service

Efficient handover of my car/loan car and nice & clean upon collection

Service

Nothing to fault

Service

The service staff are very good.

Service

Was looked after very well

Service

We have never been let down by Rybrook. Always courteous and professional, and the coffee is always welcome.

Service

Chis Winbush and the team at Rybrook Shrewsbury are excellent and Chris Winbush made sure that dispite very short notice the work on the work on the X3 was completed on a Friday thus facilitating us taking the car on our holiday in Wales the next day

Service

Good customer service will use in future

Service

Staff give customer good service

Service

Service adviser very professional and polite

Service

The matter was dealt with immediately by them and the service department undertook the work straight away.

Service

Have always completed jobs to our satisfaction.

Service

Polite friendly staff .

Service

The experience was painless and waiting time to a minimum considering the situation we are all in .

Service

The appointed time was kept to, the car was in tip-top condition, well cleaned and well tuned with all the checks carried out. The service manager was polite, friendly and very efficient.

Service

Excellent thank you.

Service

Easy to book service, completed whilst I waited and good facilities whilst waiting

Service

Car cleaned. Small scratch dealt with. Able to wait in comfort

Service

Great staff, nice comfortable environment in which to wait. Very efficient

Service

Taraq, was brilliant keep me informed and update at every stage

Service

Always good work and car always lovely and clean.

Service

Very satisfied, I was kept up to date at all times, a courtesy car was arranged last minute & very friendly

Service

Thatch looked after me

Service

Very friendly and well spoken staff

Service

Service was done on time

Service

Proper attention to detail and pleasant to deal with.

Service

Chris in service reception ensures that the experience is a pleasure and communication is paramount.

Service

Efficient service was kept informed and it felt safe.

Service

They know how to look after my BMW X3.

Service

The Service and Warranty work was carried out and I was kept well informed throughout the process. I also found the lack of hard sell for additional stuff (eg tyres) a refreshing change.

Service

Friendly staff prepared to go the 'extra mile'

Service

The car was in for a recall and at the same time I had two new tyres fitted. Chris Wimbush, as ever, was his usual expert and helpful self. The work was done promptly and the price was competitive.

Service

Friendly, courteous, and easy to deal with.

Service

I felt at ease throughout my buying experience.

Sales

Great service by all staff at Rybrook Shrewsbury when taking previous cars for service no sales when buying new vehicles.

Sales

Tim Watson was the salesperson I dealt with, he was extremely helpful, taking the trouble to explain all the features of the car . After I ordered the car he kept me informed of expected delivery date and since delivery he continues to be informative

Sales

I was treated as an individual and the experience of the purchase and delivery of my car was carried out in a very professional manner. Time was taken to ensure that I was completely satisfied with all aspects with the purchase of my new car.

Sales

Again. It's really refreshing to deal with a business that cares and genuinely gives you the time. This makes a big difference and inspires.

Sales

Excellent customer service from the sales people who sold us the car. Very helpful and would use again.

Sales

Initially the car was due to arrive at the end of the month but it came earlier. The car was then driven to my house which was brilliant service. Couldn't fault the delivery and service.

Sales

Dan at Rybrook has been brilliant and very patient

Sales

Very good customer care and information passed on when required and even when sales man left he rang to inform me he was leaving for another job most would do that.

Sales

Timothy was very thorough in his dealings with us ,from giving us a quote on the Sunday to having the car ready for us to pick up 2 days later on the Tuesday and showing us everything on the car. Take was also first class with his service.

Sales

The salesman knew i was under time pressure and got the balance right between being efficient and professional

Sales

Kiran is a young salesman ,We were is first sale at Rybrook ,He couldnt do enough for us .

Sales

We have dealt with Rybook for many years and have always been treated with respect at all times

Sales

Shrewsbury did a great job from start to finish. Had a query about whether the car would fit in the garage so they arranged to have a driver bring a vehicle and demonstrate that it would fit. First-class service.

Sales

Excellent communication from the salesperson Chris Wood throughout the order process and delivery experience

Sales

Very friendly and informative

Sales

Tareq was very knowledgable and went through everything with us.

Sales

I have never bought a car from Rybrook BMW but I certainly would again after the service provided by sales executive Dan Smart. Dan came in on his day off to oversee the hand over of the car - this was smooth and efficient.

Sales

Apart from covid restrictions they have made the process easy for me as a customer.

Sales

Very helpful knowledgeable staff.

Sales

Dan Smart was very polite and professional in the manner in which he communicated with me and in his handling of the sales process. However, I would have liked a little more attention given to the valeting of the vehicle before hand-over.

Sales

Tareq was great at helping me explore my options to find the best solution that met my needs.

Sales

Sales executive very professional

Sales

Great customer care. Made process of buying car very easy even in COVID times. Dan salesperson from shrewsbury has been very friendly and gave constant feedback about the status of the delivery of the car.

Sales

Quality sales person, reall helpful and patient with my constantly changing plans.

Sales

Despite social distancing it was still a great experience

Sales

only downside was that due to covid restrictions, a full handover wasn't possible. the bmw videos on youtube helped a lot though.