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Friendly, polite staff that are always willing to help and point you in the right direction.
As above very happy
Bodywork repair carried out to a high standard and completed on schedule.
Took car in at appointed time to be advised a short while later the parts in stock were incorrect and that correct parts who have to be ordered with a weeks delivery.
The only slight problem is timing. Reception is always optimistic about length service takes. This time was, however, better than usual.
Feel rather let down by a dealer I trusted
Everything was done to my complete satisfaction, friendly & professional staff
Work took a long time and as I had requested a dash cam to be fitted prior to taking delivery I got a little impatient. However the staff were excellent and did all they could to help me
Kept informed at all times. Once issue was diagnosed I was booked in for the work to be done within 2 days
At Rybrook Shrewsbury the staff are well-informed, helpful, friendly and cooperative. The service delivery is expeditious and customers are kept informed personally, or by messaging, on the progress of the Service or Fault process.
Service staff keep you informed ,nice place to wait for your car to be serviced.
I was helped on the day by Chris Wimbush who made sure the car was well looked after and serviced to a high standard. Thank you!
The part took about 2 months to arrive after ordering & I had to chase it up, once the contact was made I was happy with the service howeve me before then it was terrible
Phoned up on Tuesday , and got the car in on the Friday , did what needed doing there and then
They gave me a waiting appointment and they answer phone calls requesting services. Chester do neither - this is why I come to Shrewsbury. They also changed my appointment at my request. Additionally there is no waiting for a date.
Agent, Gabby, was excellent. But needing to call your mobile engineers because they didn't have any courtesy cars available was a bit tedious especially when we ended up with a Nissan in three meantime.
Greeted in a friendly and professional manner, kept informed of progress and made to feel valued as a customer.
If all of the staff are as friendly, helpful and customer focused as Clare you will do well.
Not my first BMW so they must be doing something right
No problems. Helpful. Professional. Nothing too much trouble.
Very impressed with service at Shrewsbury , had spoken to rybrook wolves earlier who left me disappointed and dissatisfied with their rude manner
Excellent customer experience
Friendly staff, helpful, great customer service and great products
I was concerned about the outcome of the problem I had with my x6 and need not of been from the service team running me home and only taking a few hours to fix and picking me up to get my fixed car everything is what you expect from the brand.
Excellent service given by Chris wimbush service receptionist.
Everyone was very friendly and helpful!
Was told the waiting service was 90 minutes. It took over 3 hrs.
See above. The staff themselves were very welcoming and efficient
I was able to continue my work in pleasant surroundings whilst my car was expertly managed.
They fitted me in for an MOT at short notice when they downloaded my service info they realised I was due a service in 1200 miles and offered to do that at the same time which obviously saved me another journey.
Chris Wimbush the Service Supervisor with whom I dealt, functioned in a professional manner. My car was repaired as expected.
My car came in the MOT. My hand over was quick and simple as was getting my car back after the test which was done well within the suggested time.
See above plus i was kept informed throughout of progress without having to chase.
They did what they said they would and more
I had to pay £480 for a service which I thought was included in my service pack.
Only issue was based on my research i expected it to take 2-3 hours, but in the end took longer. Had a i known i would have not stayed, but was not something they had done before so not a surprise. Arranged courtesy car much appreciated looked after
Courteous, quick, did everything I asked and more.
My car was in for repair. Loan car was supplied happy days!
My car was booked in for an investigation on the computer for two hours at a cost of £108 I was advised they needed the car to cool down for half hour extra for further tests the total cost then went up to £165.No logical solution was found
Once again, very good service.
Having to bring my car in far too many times to resolve an issue and being told to bring my car for service when it wasn't even due!! I have only had the car just over a year and have brought it in many more times than I ever had with another car
Would have been 5 stars BUT can you answer why it is that the radio station, fan setting (left on full blast) and in fact nearly all the other settings had been changed? These had to be readjusted before driving the vehicle away.
The collection of my car from home was over the 3 and a half hour window given. I was not notified when work completed and had to chase up the dealership.
BMW had not informed me clearly that my free servicing finished at 38000 miles or 38 months - so I ended up having to pay for a major service that should have been free! Not impressed and feel that BMW should have honoured this.
no car for a week,talked to like i was a second class citizen,very arrogant people acting as if i didnot know anthing about cars because im a pensioner,they said the insurance company allways lie to get out of paying,rybrook warrenty not honoured
From dropping the vehicle off to picking it up, the whole process was quick. A lift home and pick up was arranged and even a discount was given from the quoted price. No complaints
As I have commented in the previous box
Friendlyness and kindness shown by all involved.
Again no hassles I brought my vehicle to SHREWSBURY as problems and after sales service at another Bmw Center
disappointed that a brand new vehicle has been back 3 times
Collected and returned car. Free end of service check and free MOT.
the car was booked in, they did the warranty repair, called me as soon as the car was ready and I had a loan car whilst mine was being sorted (extremely important!!)
Good communication and service
Prompt service while u wait the front man greeting at the door is a nice touch
Good swift service
Brilliant again, useful as Mcdonalds were close and also went back to the very relaxed waiting area in BMW
Work completed as detailed and to previous quoted price.
Very good. From the warm welcome at reception, knowledgable service representative and timely but efficient service how could one not be satisfied. Offer of a free wash and vac also appreciated.
Attentive and timely service, explaining all service aspects, unlike some other BMW Dealerships
ALWAYS READY TO RESOLVE MY CONCERNS
The meeting / greating was excellent, nice up of coffee and Jake was very well informed. I have only marked down my score because the complimentary car clean has really scratched my car badly and no one seemed to care.
Unable to fix my vehicle
What more could a girl want ... collection, return delivery and a wag n vac ... stuff dreams are made of
Computer based servicing request (i.e what works need doing) is good idea however my message didn't get through, and need more detail on why works need doing
Can't fault them.
It was worth the 2 day wait to get my car back, and it is so much better to drive after the work that was done.It was washed and valeted too.
Communication was an issue but I take into account the fact that the person I was dealing with was on holiday for part of the time the car was at the garage
Great colleagues and Cameron Short who sold me my car, very competent and helpful with 'selling hard'
Car was collected when you said it would be and returned when you said it would be. Disappointed that the boot was not valeted and that the door sills and surrounds were not cleaned. Otherwise very pleased.
I had to be persistant to get my car in to be fixed and given false information
Very pleased in all respects.
I have always received excellent service from the Rybrook staff
The car from new purchase has an issue with the auto headlight system (put simply it does not work). On both service visits, this has been investigated - different feedback on both occassions - however issue not resolved. Auto dip does not work.
Amanda Ellison keep me informed through the entire process start to finish so i never felt out of the loop.
Did what I paid for.
Somebody was in frequent contact once I had booked my car in for its service. Its the smallest things that can make the best experience for a customer
I was dealt with politly but he rating was based on my comments in question one
Booking arrangements poor and dis-organised to a new customer, would expect better from a main dealer.
Friendly, professional and was able to book an appointment in a few days which was helpful
Work was carried out quickly and efficiently
Service undertaken quickly and efficiently and very impressed with follow up video.
excellent customer service from gabby available quick booking in phone call next day to say repaired walked me out to my car however, car not washed
My front brakes still Make a noise on direction change
In terms of the work and advice I am completely satisfied but it is expensive when something goes wrong however, I'm fully aware that you are a main dealer so your prices will reflect this.
Very helpful staff, take time with you even when busy.
The diligence, efficiency and courtesy of the service team is exemplary (special thanks to Chris)
I was happy with what i got but the car could have been prepaired better and damages sorted out better.
Servicing was excellent. The staff dealt with everything quickly and efficiently.
All work carried out was faultless.
After the service I took the car to a local tyre specialist who corrected the tracking which you had said you could not check without a £220 laser study. They did that for £95.
As stated above. Notes not handed over from first guy I dealt with so no one knew why I was there on my third trip. Had a choice of filling my car with fuel (it was almost full anyway though) or £25 off my next £450 service! Not impressed.
service /reception staff very obliging
The ease of booking in was very good, I could get a slot and courtesy car when it suited me and the competency of the service staff was very good. The car came back to me with all work done...and it was cleaned!
Problem reported with my car weren't resolved on the day the car was brought in and I am awaiting a call back for when the parts will be available. It's now nearly two weeks later.
They quickly diagnosed and fixed the issue getting me back into my car with minimum delay
The sales experience I cannot fault, but the after sales service has completely ruined this, albeit, it may be that BMW itself are the cause of the issue, not Rybook, but they too have not performed as well as I would expect for a premium brand.
I was kept informed during the process. everything was clearly explained.
There are issues with my car which the technicians could not find but which were easily demonstrated to another member of staff
Very good reporting service following routine service of vehicle. I do prefer the previous system of a stamped Service Book held in the vehicle where I could see exactly what has been carried out and when next service due.
Did absolutely everything expected
Nobody informed me of a change to opening times meaning that I drove to the garage and it was shut. Had to rebook as unable to wait...
Very satisfied. Had hoped I could bring my service forward but not allowed as still 4000 miles to do.
I had a problem and it was fixed. It hasn't recurred so far.
ALL THE TEAM ARE EXCELLENT
Very good experience for the service department from Jake. Very professional and explained everything well including checking I was ok with the courtesy car which I liked
The car only had a puncture. I am somewhat concerned it took nearly a week to source a comparable tyre.
All other dealers that I have use previously have washed and hoovered the car every single time. Also some of my settings were changed.
Good service, expensive
Service completed on time (incl MOT) car clean inside and washed outside
Every done to my satisfaction
Smooth visit, no issues from start to finish.
Kept me uptodate with what was happening. Flexible around pick ups.
Always good service. I was kept informed. Only downside was the standard of the wash and vacuum after the service; terrible watermarks over my windows and just an average clean. It always used to be (literally) spotless.
Always get good service when you go to Rybrook. Chris in particular is very good
Did the job for good price & friendly service
This was the second car we bought within 3 weeks this only happened because we had such good service on the first visit.
No problem areas
Completed a repair at short notice.
Staff were all first class.
Pity the engineer / mechanic didn't close down the bonnet correctly - therefore I marked you down
All staff friendly, attentive and welcoming. This was our second purchase through Jon - always helpfull, knowledgable and a pleasure to do business with
The service was exactly what I expected, delivered in a timely manner
Everything as expected from BMW.
Excellent customer relations
No pressure, knowledgeable and great service
The team at Shrewsbury are well known to us having dealt with them for over 25 years. The service they provide is outstanding.
Good attentive sales staff
Wingmirror was delivered with a small dent and windscreen wipers hit the a-pillar. Makes you wonder what the quality or point of a PDI is and what else has been missed that I can't see or hear.
Sales Staff at Rybrook friendly & Honest
Very professional and took time to set car up and explain all the controls.
A pleasure to deal with
Tareq was so professional. Handover was straightforward and he sat in the car with me to go through all the updates. Amazing service and amazing car!
Amazing service Fantastic feeling and really enjoyable
many thanks to the rybrook sales team faultless
Nothing too much trouble for Tareq to ensure that I got a good deal and a fab car
Excellent customer service by Rybrook BMW
Throughly attention from Dan the salesman from start to finish
My only issue was that on collecting the car the pre delivery clean had not been done particularly well and was only picked when I mentioned it. There were bits of vinyl still on in places and poor cleaning under bonnet and boot lid. This was sorted
My salesman Dan Smart was brilliant. He was patient, polite and helpful. Once I'd chosen the car, I took a while to decide on the colour and Dan went out of his way to ensure I made a choice I was happy with.
Everybody at Ryebrook Shrewsbury made you very welcome. Dan was excellent as a salesperson.