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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

excellent service very helpful

Service

Professional

Service

Jake was great, service took less time than expected

Service

Car was booked in and although I was waiting I was kept informed on progress All within ! Hour perfect.

Service

The service managers went out of there way to get me mobile again. Excellent thank you

Service

Nothing negative what so ever

Service

no problems

Service

Great to get a complementary mot and car wash and hoover

Service

The people were efficient , helpful and well informed particularly Raj Basran

Service

First class service,as always.

Service

speed

Service

Staff are amazing.

Service

Straight forward service and no hidden extras also reasonably priced for a main dealer service.

Service

Good MOT and inspection in these trying times. Screens between you and the service operative, one way system in place etc.

Service

Any issues with any department at Rybrook are resolved quickly and without fuss. Happily, Rybrook is one of the few places these days where the customer is respected, valued and well looked after. Thanks for that.

Service

The staff are always extremely helpful, knowledgeable and courteous. Nothing is too much trouble and will do everything to ensure your visit is a pleasurable one

Service

Everything was just what I expected.

Service

Satisfied

Service

Everything was completed without any worries.

Service

Staff

Service

No issues with anything

Service

Went as expected from start to finish

Service

They are very good, also accommodating.

Service

Exceptional service and i asked for a favour and it was done for me.

Service

Knowledgable and friendly staff, always willing to explain any details

Service

Always listen to me what I need, and I hope they are honest about the prices that they give me, as been a woman.

Service

Always courteous and welcoming, staff friendly and aware of customers' needs, and excellent hygiene precautions under the current circumstances both in the building and cleaning the car, which are very reassuring

Service

Because your service manager was so thorough I told him he had gone the extra mile which i think is exemplory

Service

Talked through the whole procedure with my car and very polite.

Service

All done to my satisfaction

Service

Its a friendly well organised operation. Everything is well planned, especially in the current environment. Work was carried out as described and completed on time. Perfect

Service

this score is due to the staff at shrewsbury centre

Service

High quality service and transparent with service costs. Ensured I was informed when the car was ready for collection.

Service

Always great service

Service

The work was completed to a high standard, and the person that I dealt with was very professional. And despite me turning up the day before my car was booked in they managed to squeeze me in.

Service

They couldn't have done more.

Service

A good quick service. Just what I wanted.

Service

Fixed my problem with reassurance Everything was in great working order

Service

Friendly efficient service with a smile

Service

] Reliable & trust worthy.

Service

Service was fantastic everything happened how it was said .. at the end my car was nice washed and cleaned inside and outside. I love BMW and everything about them !!????

Service

It was OK, they did the job, that they were supposed to do, nothing more nothing less.

Service

nail in the tyre while on holiday and this was ordered and fitted next day Thanks for great service. Just got the car so first experience dealing with BMW (other than buying from you) really happy

Service

issues with work carried out, but resolved satisfactorily and at no cost to myself

Service

I have always been handled politely, professionally and efficiently by Alan and Jake, when having my vehicles serviced with Rybrook Shrewsbury.

Service

Very easy to book the work required

Service

Prompt and efficient service, good communication

Service

Everything done well and on time

Service

Because I had a problem and even though you were busy, you sorted it very quickly

Service

I was greeted and signed-in when I arrived, there was a place to work whilst I waited, the work was done promptly and I was directed to pay as soon as the vehicle was ready. They would have cleaned the car only for I was in a bit of a rush.

Service

Excellent service

Service

Problems sorted out and information clearly provided.

Service

Service person was very pleasant and keep me up to speed throughout the process.

Service

Staff always friendly, polite and helpful

Service

I pay a premium price for a premium service - I get what I expect

Service

My car is running very well having just done a thousand miles journey round Scotland

Service

I found the whole process from booking my car in to leaving completely satisfactory. I met the Service Manager called Peter and found him to be a very customer focused and sociable chap, the department is professional and what you'd expect for BMW.

Service

Everything I needed was done within the timescale given with a friendly service

Service

Helpful and efficient, the free park & ride tickets supplied were a bonus, as we had planned to visit Shrewsbury town, whilst waiting. The gentleman that booked the car in was excellent.

Service

Helpful and friendly staff, clean and smart premises.

Service

Excellent service

Service

Dan Smart was incredible, absolutely great guy and the work he had to put in to get me the car was outstanding

Service

excellent service and good social distancing measures in place.

Service

Reliable and informative when dealing with the service department

Service

No issues

Service

Great service with regular updates.

Service

Well organised and friendly staff

Service

Efficient service.

Service

The car was returned promptly, washed and vacuumed. Absolutely no concerns.

Service

All on time, all documents ready

Service

Work completed and great staff.

Service

No complaints excellent service

Service

Car came back very clean, very satisfied with level of customer service.

Service

Very efficiently handled

Service

No complaint, although I wasn't told when my car was ready for collection

Service

Great dealership. I always receive exceptional service when either of our cars need to go there for servicing. Chris, Jake and Peter are all brilliant.

Service

efficient and courteous

Service

Everything was dealt with as I expected.

Service

Good experience, good availability of timeslots and good level of information

Service

Purchase, ordering and communication was great. Samantha and the man (apologies I can't recall his name) who did the handover were great.

Sales

We were looked after by Samantha, at no point did we feel under pressure to buy, her product knowledge was extremely good. We were constantly kept up to date on when the vehicle was due in. Samantha is a credit to Rybrook.

Sales

The sales staff took care of everything

Sales

Although circumstances were difficult due to Covid19 everything was handled very professionally.

Sales

James Drury was fantastic from the minute I stepped foot into the showroom. Kept me up to date with process. Couldn't of asked for more from James!

Sales

Everyone we dealt with were very efficient . Tariq kindly contacted us during the time Dan was on furlough . Dan gave me a regular update on the progress of the car's build . It was also great to talk to Dan about the car and share my excitement

Sales

Covered the COVID-19 restrictions excellently and completed all points via FaceTime.

Sales

Very attentive and listened

Sales

Excellent proactive response from first enquiry

Sales

It is good value and good deals and fantastic service we did not feel pressured Daniel and all the team were very friendly and made us welcome

Sales

Excellent customer service

Sales

Good communication and handover

Sales

The sales rep, Tarik Ahmed was amazing. Made the process easy and straightforward. Nothing too much trouble. Would highly recommend. New car exactly what was described.

Sales

As above

Sales

Got exactly what I was looking for and car was ready on time.

Sales

Excellent, safety measures in place all very well organised. Dan managed to find the right car and gave sound advice. Never pushy and nothing was too much trouble

Sales

I felt valued and listened to. Kept completely informed of all the deals available and the car arrived quicker than expected

Sales

My salesman was very good

Sales

Perfect and enjoyable, even though covid tried to ruin it

Sales

Absolutely phenomenal service and handover, couldn't fault anything.

Sales

James Drury the sales man, knew that i was short of time so had everything prepped and ready to roll as soon as i got there. he certainly knew all the ins and outs of the car i bought which was a great help to settling into it