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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Used Car Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Abbie Pugh

Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Brody Milligan

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Chris Wood

Product Genius

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Our experience is generally good. We have experienced some issues with repeat visits for the same issue on the X6 we own .

Service

As above - work great but never received the body work quotes back

Service

Breakdown to recovery 2 hours ...ok fair enough but three hours sat in waiting room for courtesy car so I could get home....come on.

Service

They kept me updated throughout the day. However ran out of time to do all the work. Unfortunately there was no courtesy car available and no one available to drop me off home.

Service

Fair reflection in my opinion.

Service

Reliability. politeness.

Service

Excellent customer service

Service

Staff were friendly and helpful.The showroom and customer facilities are excellent.

Service

Service is amazing

Service

It is always a good service

Service

On time

Service

Excellent service.

Service

Even from my vague explanation of a couple of issues the engineer was able to track down the issue and resolve the problems.

Service

Excellent customer service

Service

Average of 4 -6 weeks to get car in and when the day finally arrives they have the wrong parts. Happened 3 times.

Service

Always extremely helpful.i

Service

Reference above statement.

Service

The front 2 Tyres outside worn double faster than inside and rear tyres. Rybrook said is the natural wear, and not the vehicle wheels alignment issue. I am not satisfied with this answer for a 2 years old X5. I think this is manufacturing issue.

Service

These is the fourth new BMW I have purchased from Rybrook Shrewsbury, as well as a Mini Cooper S. We always go back to them, as they give outstanding attention on the Sales side, and equally good in the Servicing of the car.

Service

No problems with the car after service.

Service

They found a suitable servicing slot for me quickly and the car was in and out in the time They told me it would be

Service

The service was performed in a timely manner and the handover gave me confidence it had been properly looked over.

Service

Great team with superb customer service. Facility is really nice and they are a very reliable outlet. They do what they say they are going to do when they say they will do it.

Service

Enough said above I could mention the earlier poor attempt to smart repair my bumper scratch which again meant returning the car to be done properly.

Service

Sorted issues I had with the m3 ,moth was to much trouble

Service

Kept informed of works completed and on time.

Service

Main reason for taking the car in dealt with, car also cleaned as part of the service. Other general checks carried out enabling any potential future issues to be identified.

Service

Disappointed that the air con was not tested before delivery- it had to go back in to be recharged otherwise very happy

Service

Seem to be waiting a long time for a small job

Service

The staff were excellent

Service

Very happy, kept in contact with me throughout whole process

Service

Chris has a fantastic team from the mechanics to the staff

Service

Although my main disappointment is with BMW, I do think Rybrook could have done more to inform me of the situation, and the response from the service booking agent was completely 'robotic' and not what I expected for a long term customer.

Service

Still have received a quote for additional work needed to my aircon nor a quote for tyres two weeks after service

Service

See above and everyone was so polite and helpful

Service

Pleasant welcoming staff and as I was waiting for service and mot , I was very pleased and the staff were efficient

Service

I was left for many weeks without my car I had no information when it would come back and then out of the blue it was done days after I had put over £50 of fuel into the loan car

Service

Any faults are quickly attended to and all the Staff are extremely helpful. Only once did the garage say they would ring me back and they didn't.

Service

The service advisor was clear about what the issue was and how it was going to get resolved.

Service

I had to pay for BMW's poor decision to fit sub standard radiators that will not take the impact of stones and are therefore not fit for purpose.

Service

All my issues were solved

Service

Poor communication, you can never get them on the phone and when they call back they never leave a message !

Service

As above, ended up paying close to £500 and quoted £900 for three new tyres that I purchased elsewhere for £500, overpriced and I won't be buying another BMW.

Service

They always keep you in the loop during the day

Service

Quick, efficient. A marked contrast to my brother in law's experience with Mercedes!

Service

Luckily it's all got sorted at the end

Service

Well organised booking arrangements thanks to Chrus. Well informed when in dock by Jake. MOT very thorough pointing out minor issues for the future. Excellent valet.

Service

Inside of car wasn't as clean as it should be. Tyre warning light came on after 3 days so not clear if tyre pressures were checked.

Service

Car was an hour late being collected and late arriving back. Despite ringing to ask if full service was due was told yes, on day I was phoned to say it wasn't due. It then had to be rebooked for 17th July.

Service

Service carried out as promised in the indicated timescale.

Service

Professional and comfortable visit

Service

Everything was explained to me what was done. After service was wonderful. Car always comes back washed and polished.

Service

great quality of work

Service

Work took a day longer than expected but a car was provided no problems

Service

Rybrook Shrewsbury were a breath of fresh air after a stressful day being recovered (badly) by BMW Emergency Services. Staff were courteous and nothing was too much trouble for them it was a perfect dealership experience.

Service

I had car booked in for warranty claim and update idrive software, they didn't do it but told me they had! Please =d discs done at last but still frustrated by being lied to

Service

Excellent quick and always friendly.

Service

Car picked up late, brought back late, i had to chase up to see when it was ready (twice), they could not hear the constant rattle the car makes as they said the weather was too hot! I want this rattle fixed!

Service

Service with a smile. Coffee whilst you wait. Receptionist keeps you updated whilst you wait. Even has the offer of a lift into town.

Service

MOT and end of warranty completed without any fuss.

Service

I am currently having work completed on my car and the garage involved provided me with a courtesy car for the period of work. They also provided me with options for guaranteed wheel repair rather than just knew wheels.

Service

Really helpful dealership, accommodated my specific requirements with no fuss.

Service

Service team very helpful and efficient

Service

Rybrook give an excellent service

Service

The experience was satisfactory.

Service

I do not have any negative feeling from your service.

Service

Polite courteous staff car ready on time

Service

It took longer than expected but it's a pleasant place to wait.

Service

Comfortable surroundings to wait in, friendly staff

Service

Car returned dirty & unwashed!

Service

There was no indication provided in the paperwork that the 'recall' job on the rear lighting unit had been carried out. Apart from that all very good.

Service

The team are very friendly and welcoming

Service

Booked in very easily, arrived early but staff on hand to deal

Service

service was done well and car turned out well.I arrived at around 8 am and had to wait for about 15mins to get seen by a service person.

Service

Vehicle came in for appropriate service with oil change and filter etc. On collection we were given service papers and on reading it later it was headed 'Routine vehicle check. There was no indication that any oil change etc had been carried out.

Service

Promptly dealt with and all questions answered

Service

Took over 4 hours, previous visits we have been notified by phone

Service

Able to book car in to suit my diary and work was carried out as explained :-)

Service

All done and within my timeframe completely spot on !

Service

Service was good but cost of replacement parts to pass MOT were exorbitant

Service

The car was collected on time and I was kept informed by phone of the safe arrival of the car and what service level was required and the cost. The car was returned when you said it would be, well valeted.

Service

As above. No openness with what what had been done, and then when the car appeared with nothing apparently fixed I was most disappointed. No note, no service sheet.

Service

Excellent work completed.

Service

First class job done

Service

Its relaxed the service personnel are professional the job gets done on time and the price is fair

Service

perfect

Service

Service received from staff and quality of work can not be faulted.

Service

the car always come back looking brand new :-)

Service

Polite and efficient service as usual. Attentive and timely.

Service

Now a repeat customer there and the centre is well laid out, my local BW dealership in Crewe is poorly laid out by comparison

Service

Car was having its 3 year m o t given an advisory note for adjustment on handbrake I was in waiting area all the time could I not have been informed And given the option to authorise adjustment would have saved 70 Mile trip Will be done locally

Service

again almost perfect customer service

Service

Nothing is too much trouble

Service

All was OK, except that I'd requested a satnav update when I booked in and it hadn't been ordered in. I was told I'd have to return the next day, but that's 120 mike round trip, so I had it done at Bluebell in Crewe. Disappointing.

Service

Very efficient and always leave me with a clean valeted car. Because I had to change my service booking at short notice they pulled out the stops and rearranged it for me.

Service

As promised all went to plan.

Service

High level of service, everything is fully explained and costed before the work is undertaken.

Service

No problems, all good

Service

Very friendly, efficient staff. Excellent catering in the waiting area, which was airy and comfortable. After the service, Advisor, Alan Bennett, explained all that had been carried out and answered my questions precisely. Well done!

Service

Excellent customer service with the work completed as specified on time.

Service

The showroom facilities make for a pleasant wait, staff were friendly and positive

Service

Great customer service experience.

Service

Excellent professional customer relations by Gabriella on the service desk

Service

Was charged the incorrect amount for the work done. Had to query it but the refund was prompt.

Service

Service good this time Had a problem some years ago which still effects my opinion.

Service

Efficient and professional, but could not deal with the LED head light fault warning that periodically pops up. Assured that when out of warranty and the fault comes back and on permanently it will be dealt with FOC. We shall see.

Service

The staff are very welcoming, efficient and helpful. They keep me informed of the progress during the service and complete the task, again effectively.

Service

Very smooth and professional transaction and very helpful staff.

Sales

For all of the reasons stated above. From the moment I walk in the door I am always met by happy, helpful, friendly staff. From Theresa and the other members of staff on the reception desk to Tarek and Mark to name a few.

Sales

Car was ordered and delivered very quickly. Any queries I had were answered very quickly even via email. Cameron is very approachable and professional.

Sales

We were dealt with extremely well

Sales

first class service and attention

Sales

As previously stated, a very good experience

Sales

Some things weren't explained resulting in a delay in collecting our new car

Sales

Excellent service from Samantha Malcolm.

Sales

The staff were polite, friendly, helpful and knowledgeable.

Sales

Tareq really looks after you, takes time to show you through the paperwork, fully explained the gadgets in the car. Listened to what spec and price I wanted to pay, once again he delivered.

Sales

Excellent and knowledgable service when purchasing last 4 BMW cars from Rybrook Shrewsbury, and equally good when bringing cars in for services.