excellent service very helpful
Jake was great, service took less time than expected
Car was booked in and although I was waiting I was kept informed on progress All within ! Hour perfect.
The service managers went out of there way to get me mobile again. Excellent thank you
Nothing negative what so ever
Great to get a complementary mot and car wash and hoover
The people were efficient , helpful and well informed particularly Raj Basran
First class service,as always.
Straight forward service and no hidden extras also reasonably priced for a main dealer service.
Good MOT and inspection in these trying times. Screens between you and the service operative, one way system in place etc.
Any issues with any department at Rybrook are resolved quickly and without fuss. Happily, Rybrook is one of the few places these days where the customer is respected, valued and well looked after. Thanks for that.
The staff are always extremely helpful, knowledgeable and courteous. Nothing is too much trouble and will do everything to ensure your visit is a pleasurable one
Everything was just what I expected.
Everything was completed without any worries.
Went as expected from start to finish
They are very good, also accommodating.
Exceptional service and i asked for a favour and it was done for me.
Knowledgable and friendly staff, always willing to explain any details
Always listen to me what I need, and I hope they are honest about the prices that they give me, as been a woman.
Always courteous and welcoming, staff friendly and aware of customers' needs, and excellent hygiene precautions under the current circumstances both in the building and cleaning the car, which are very reassuring
Because your service manager was so thorough I told him he had gone the extra mile which i think is exemplory
Talked through the whole procedure with my car and very polite.
All done to my satisfaction
Its a friendly well organised operation. Everything is well planned, especially in the current environment. Work was carried out as described and completed on time. Perfect
this score is due to the staff at shrewsbury centre
High quality service and transparent with service costs. Ensured I was informed when the car was ready for collection.
The work was completed to a high standard, and the person that I dealt with was very professional. And despite me turning up the day before my car was booked in they managed to squeeze me in.
They couldn't have done more.
A good quick service. Just what I wanted.
Fixed my problem with reassurance Everything was in great working order
Friendly efficient service with a smile
] Reliable & trust worthy.
Service was fantastic everything happened how it was said .. at the end my car was nice washed and cleaned inside and outside. I love BMW and everything about them !!????
It was OK, they did the job, that they were supposed to do, nothing more nothing less.
nail in the tyre while on holiday and this was ordered and fitted next day Thanks for great service. Just got the car so first experience dealing with BMW (other than buying from you) really happy
issues with work carried out, but resolved satisfactorily and at no cost to myself
I have always been handled politely, professionally and efficiently by Alan and Jake, when having my vehicles serviced with Rybrook Shrewsbury.
Very easy to book the work required
Prompt and efficient service, good communication
Everything done well and on time
Because I had a problem and even though you were busy, you sorted it very quickly
I was greeted and signed-in when I arrived, there was a place to work whilst I waited, the work was done promptly and I was directed to pay as soon as the vehicle was ready. They would have cleaned the car only for I was in a bit of a rush.
Problems sorted out and information clearly provided.
Service person was very pleasant and keep me up to speed throughout the process.
Staff always friendly, polite and helpful
I pay a premium price for a premium service - I get what I expect
My car is running very well having just done a thousand miles journey round Scotland
I found the whole process from booking my car in to leaving completely satisfactory. I met the Service Manager called Peter and found him to be a very customer focused and sociable chap, the department is professional and what you'd expect for BMW.
Everything I needed was done within the timescale given with a friendly service
Helpful and efficient, the free park & ride tickets supplied were a bonus, as we had planned to visit Shrewsbury town, whilst waiting. The gentleman that booked the car in was excellent.
Helpful and friendly staff, clean and smart premises.
Dan Smart was incredible, absolutely great guy and the work he had to put in to get me the car was outstanding
excellent service and good social distancing measures in place.
Reliable and informative when dealing with the service department
Great service with regular updates.
Well organised and friendly staff
The car was returned promptly, washed and vacuumed. Absolutely no concerns.
All on time, all documents ready
Work completed and great staff.
No complaints excellent service
Car came back very clean, very satisfied with level of customer service.
No complaint, although I wasn't told when my car was ready for collection
Great dealership. I always receive exceptional service when either of our cars need to go there for servicing. Chris, Jake and Peter are all brilliant.
Everything was dealt with as I expected.
Good experience, good availability of timeslots and good level of information
Purchase, ordering and communication was great. Samantha and the man (apologies I can't recall his name) who did the handover were great.
We were looked after by Samantha, at no point did we feel under pressure to buy, her product knowledge was extremely good. We were constantly kept up to date on when the vehicle was due in. Samantha is a credit to Rybrook.
The sales staff took care of everything
Although circumstances were difficult due to Covid19 everything was handled very professionally.
James Drury was fantastic from the minute I stepped foot into the showroom. Kept me up to date with process. Couldn't of asked for more from James!
Everyone we dealt with were very efficient . Tariq kindly contacted us during the time Dan was on furlough . Dan gave me a regular update on the progress of the car's build . It was also great to talk to Dan about the car and share my excitement
Covered the COVID-19 restrictions excellently and completed all points via FaceTime.
Very attentive and listened
Excellent proactive response from first enquiry
It is good value and good deals and fantastic service we did not feel pressured Daniel and all the team were very friendly and made us welcome
Excellent customer service
Good communication and handover
The sales rep, Tarik Ahmed was amazing. Made the process easy and straightforward. Nothing too much trouble. Would highly recommend. New car exactly what was described.
Got exactly what I was looking for and car was ready on time.
Excellent, safety measures in place all very well organised. Dan managed to find the right car and gave sound advice. Never pushy and nothing was too much trouble
I felt valued and listened to. Kept completely informed of all the deals available and the car arrived quicker than expected
My salesman was very good
Perfect and enjoyable, even though covid tried to ruin it
Absolutely phenomenal service and handover, couldn't fault anything.
James Drury the sales man, knew that i was short of time so had everything prepped and ready to roll as soon as i got there. he certainly knew all the ins and outs of the car i bought which was a great help to settling into it
Rybrook Shrewsbury
Shrewsbury
