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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Teresa Godfrey

Senior Receptionist

Nikala Barrow

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

New Car Business Transaction Manager

Samantha Malcolm

Senior New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Business Manager

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Receptionist

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Jake the service supervisor, keep me informed during the repair and was very professional when sorting me out with a replacement vehicle.

Service

Service completed to my satisfaction in two hours.

Service

The service was competed quickly

Service

Everything was just really good

Service

The service team particularly Jake pull out all the stops to resolve any issues patient, understanding, and very professional

Service

Great

Service

All service requirements were completed as expected

Service

Very professional

Service

I just trust organisations that deliver on a promise

Service

As previous just great staff polite and courteous and very professional

Service

The whole process was easy to follow from booking to invoicing and payment.

Service

The lady service advisor was knowledgeable and took time to explain what repairs were necessary and also supplied me with an upgraded 4 series Convertible as a courtesy car. The standard of work completed was also to a high standard,with free MOT too

Service

Efficient, helpful, courteous and knowledgeable

Service

Prompt attention

Service

As above. Very professional, polite and the service was completed to my expectations

Service

Very happy

Service

The service was completed satisfactorily within the time specified. The staff were professional and helpful. The 'courtesy' car was excellent. My vehicle was returned to me having been cleaned internally and externally.

Service

Rybrook Shrewsbury provided an effective, efficient service with good communication and competitive prices. The staff, particularly in the workshop, is very knowledgeable.

Service

Rybrook have always provided me with excellent service and are friendly and helpful to the customer.

Service

All queries were resolved immediately

Service

My dealership has always offered me excellent service and the car has always come back from maintenance much better than when it went in.

Service

Simply they did the job returned the car clean and shining as good as new.

Service

This visit, I was upset to learn my service desk contact of over 16 years had left & I had to deal with a replacement. I was a bit perturbed at the time, however I had no worries as he was great.

Service

given the condition of my 22 year old car I believe I received special treatment.

Service

The advise and support of the staff is always extremely helpful.

Service

I was contacted about the service in good time and communication was superb

Service

The service provided by Rybrook was really good, and the problem with the car was resolved easily under warranty.

Service

Really helpful and understanding staff

Service

Courteous and friendly staff. Job completed on time. Car clean and tidy post service.

Service

have been a customer for over 20 yrs and always found them to be excellent, so much that I am prepared to travel over 70 mile round trip since moving house in order to use their services

Service

Jake went over and above and kept me well informed.

Service

Helpful friendly staff, polite and remembered me from a previous visit - went over and above

Service

Welcoming and helpful staff

Service

I do not recall the name of the customer service representative. The service and attention to detail I received was first rate. I was kept updated on the progress of my vehicle and it was ready on time. Faultless experience.

Service

The work I had done seemed satisfactory ( I wouldn't know) The staff were pleasant and friendly.

Service

Good helpful service from bmw Shrewsbury

Service

Although Rybrook Shrewsbury have lost some of the best Service staff who knew BM cars so very well I was looked after very well the Technicians are very good & share the owners appreciation of the BMW Marque.

Service

Staff was excellent and helpful

Service

Excellent service, had the pleasure of dealing with Lewis throughout and he was helpful and explained everything perfect!

Service

Excellent service and looked after very well

Service

The work was carred out promptly and to my complete satistaction.

Service

Drop off and pickup was quick and simple

Service

Friendly, informative, accommodating staff

Service

Unfortunately as a motability customer you don't always get good service from some other manufacturer/dealers but I know from BMW and especially Rybrook BMW the service and respect I get when I visit will be excellent.

Service

Staff we're attentive, gave updates, shared a video from the tech working on the vehicle.

Service

Again, Jake Young at Rybrook couldn't have been more helpful. Excellent service. Thank you Jake.

Service

excellent service levels compared to similarly nearby BMW dealers

Service

The service advisor was brilliant, polite and efficient. The car was ready on time, as agreed and washed.

Service

BMW Service Staff were Extremely Helpful

Service

Work completed to my satisfaction

Service

Professional, courteous and the coffee isn't bad either!

Service

Always helpful, obliging and professional.

Service

Very good

Service

Car was fixed, Alan was a pleasure to deal with

Service

Work was carried out quickly and without fuss

Service

Again well trained friendly courteous staff

Service

Very impressed with experience

Service

The car drives like new again.

Service

Greeted and treated very well under the present restrictions

Service

All good, including the coffee.

Service

I was received by a knowledgeable and personable Receptionist in Service Department and, when I brought the car in for Service (a week later) the young man who dealt with me was also amiable, accommodating and professional.

Service

Excellent service for.only a recall. Courteous and attentive staff member.

Service

Ryebrook bmw excellent

Service

Faultless

Service

Unusual fault that the team spent time to find the cause and came up with a solution that worked. There was a parts delivery delay but I was kept informed.

Service

Jake as always helpful with arranging my booking and courtesy car. I was served by Raj and he was particularly helpful on the day - left nothing to be desired.

Service

Excellent customer service

Service

All good

Service

All questions and concerns answered.

Service

Good value and I like the fact that it's condition based servicing - my car needs fewer services than my last car so it's much better value

Service

All items requested done within reasonable time frame

Service

Whilst there were some frustrations, being a lengthy delivery period from February order to June delivery and then for the car to be put into storage for 3 weeks prior to delivery, my contact Dan Smart at BMW Shrewsbury monitored the situation for me

Sales

Excellent service- Dan goes beyond to give this service .

Sales

Could find no faults

Sales

The handover was completed quickly and efficiently.

Sales

Friendly and professional

Sales

I felt at ease throughout my buying experience.

Sales

Great service by all staff at Rybrook Shrewsbury when taking previous cars for service no sales when buying new vehicles.

Sales

Tim Watson was the salesperson I dealt with, he was extremely helpful, taking the trouble to explain all the features of the car . After I ordered the car he kept me informed of expected delivery date and since delivery he continues to be informative

Sales

I was treated as an individual and the experience of the purchase and delivery of my car was carried out in a very professional manner. Time was taken to ensure that I was completely satisfied with all aspects with the purchase of my new car.

Sales

Again. It's really refreshing to deal with a business that cares and genuinely gives you the time. This makes a big difference and inspires.

Sales

Excellent customer service from the sales people who sold us the car. Very helpful and would use again.

Sales

Initially the car was due to arrive at the end of the month but it came earlier. The car was then driven to my house which was brilliant service. Couldn't fault the delivery and service.

Sales

Very good customer care and information passed on when required and even when sales man left he rang to inform me he was leaving for another job most would do that.

Sales

Dan at Rybrook has been brilliant and very patient

Sales

Kiran is a young salesman ,We were is first sale at Rybrook ,He couldnt do enough for us .

Sales

We have dealt with Rybook for many years and have always been treated with respect at all times

Sales

Timothy was very thorough in his dealings with us ,from giving us a quote on the Sunday to having the car ready for us to pick up 2 days later on the Tuesday and showing us everything on the car. Take was also first class with his service.

Sales

The salesman knew i was under time pressure and got the balance right between being efficient and professional