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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fixed my problem with reassurance Everything was in great working order

Service

Friendly efficient service with a smile

Service

It was OK, they did the job, that they were supposed to do, nothing more nothing less.

Service

nail in the tyre while on holiday and this was ordered and fitted next day Thanks for great service. Just got the car so first experience dealing with BMW (other than buying from you) really happy

Service

] Reliable & trust worthy.

Service

Service was fantastic everything happened how it was said .. at the end my car was nice washed and cleaned inside and outside. I love BMW and everything about them !!????

Service

issues with work carried out, but resolved satisfactorily and at no cost to myself

Service

I have always been handled politely, professionally and efficiently by Alan and Jake, when having my vehicles serviced with Rybrook Shrewsbury.

Service

Very easy to book the work required

Service

Prompt and efficient service, good communication

Service

Everything done well and on time

Service

Because I had a problem and even though you were busy, you sorted it very quickly

Service

I was greeted and signed-in when I arrived, there was a place to work whilst I waited, the work was done promptly and I was directed to pay as soon as the vehicle was ready. They would have cleaned the car only for I was in a bit of a rush.

Service

Service person was very pleasant and keep me up to speed throughout the process.

Service

Problems sorted out and information clearly provided.

Service

Excellent service

Service

Staff always friendly, polite and helpful

Service

I pay a premium price for a premium service - I get what I expect

Service

My car is running very well having just done a thousand miles journey round Scotland

Service

I found the whole process from booking my car in to leaving completely satisfactory. I met the Service Manager called Peter and found him to be a very customer focused and sociable chap, the department is professional and what you'd expect for BMW.

Service

Everything I needed was done within the timescale given with a friendly service

Service

Helpful and efficient, the free park & ride tickets supplied were a bonus, as we had planned to visit Shrewsbury town, whilst waiting. The gentleman that booked the car in was excellent.

Service

Helpful and friendly staff, clean and smart premises.

Service

excellent service and good social distancing measures in place.

Service

Excellent service

Service

Dan Smart was incredible, absolutely great guy and the work he had to put in to get me the car was outstanding

Service

Reliable and informative when dealing with the service department

Service

Great service with regular updates.

Service

No issues

Service

Well organised and friendly staff

Service

Efficient service.

Service

Very efficiently handled

Service

The car was returned promptly, washed and vacuumed. Absolutely no concerns.

Service

All on time, all documents ready

Service

Car came back very clean, very satisfied with level of customer service.

Service

No complaints excellent service

Service

Work completed and great staff.

Service

No complaint, although I wasn't told when my car was ready for collection

Service

Great dealership. I always receive exceptional service when either of our cars need to go there for servicing. Chris, Jake and Peter are all brilliant.

Service

efficient and courteous

Service

Everything was dealt with as I expected.

Service

Good experience, good availability of timeslots and good level of information

Service

See above.

Service

Not only was the work carried out promptly the car was cleaned and valeted as well.

Service

Reasonably satisfied.

Service

It was a pain to have to bring the car in for this safety recall, bearing in mind that you'd already recalled it once already to examine the EGR cooler. However, it was handled superbly by Jake, including complimentary washing and battery charging.

Service

The car was being collected by someone else, and all went according to plan.

Service

Service is spot on!

Service

Good all round.

Service

Very helpful and speedy

Service

As always, I found the service and communication excellent.

Service

Chris Wimbush always ensures I receive exceptional service when I visit Rybrook. I was always kept fully informed on progress and the technician, Cameron Wallace, was extremely thorough and did a very high quality job.

Service

Good service people very friendly and knowledgeable.

Service

Very satisfied would recommend to everyone

Service

Personable professional service by all staff.

Service

All aspects were covered and resolved.

Service

Excellent communication, friendly advisors and an honest approach.

Service

Everything looked at and sound advice given

Service

All done promptly, efficiently.

Service

Very helpfull and friendly staff.

Service

Service was completed in good time, price was as quoted, good level of information provided to my questions by knowledgeable staff.

Service

Rybrook Shrewsbury is a superb ambassador/ dealership for BMW. Every single member of the team is highly professional. They ALWAYS provide exceptional service. This is my third 7 series BMW from Rybrook Shrewsbury.

Service

I've never been to a place like Rybrook and it continues to grow on me

Service

What I expect from BMW . A great experience

Service

Timing for service was as promised

Service

Excellent service as always

Service

Service carried out, excellent timescale

Service

Very helpful and welcoming.

Service

Car took less time than planned, and they still managed a valet. Work carried out to a high standard.

Service

Everything was great, only hiccup was the pricing side of things, service advisor stated the service would be £344.00, I showed him £275 + vat did not add up to this but he said he was correct. Upon returning i paid £330 with someone else.

Service

Waited 3 hours for an M.O.T and brake fluid change, did not mind the wait but would have been nice if I had been kept up to date as to what was happening

Service

Because I was completely satisfied!

Service

Pleasant and helpful.

Service

The cost was clear ...the service was completed on time and the system in place felt safe in the showroom re COVID 19

Service

The service department were prompt and efficient.The waiting area was very comfortable.

Service

Smooth transaction, work carried out on time and the car came back nice and clean

Service

Resolved an expected 'car-selling-if-not-resolved' issue completely.

Service

because the service was that good

Service

i was satisfied

Service

Everyone was brilliant

Service

Excellent friendly service

Service

Raj, my service advisor, was clear, pleasant and helpful, all that you need!

Service

Did everything I wanted.

Service

Good service

Service

Very professional in every way.

Service

always received excellent service from Rybrook Shrewsbury

Service

Always good service carried out in a professional manner

Service

As always at BMW Shrewsbury helpful and a very good knowledge of the cars.

Service

Car was MOted and cleaned!

Service

I got what I wanted.

Service

Great service as always. Dealers get criticised for service. But in the 3 years and various issues or just routine MOT or service. I have never had an issue with Rybrook Shrewsbury

Service

very satisfied and confident things would be dealt with as quickly as possible.i

Service

Great customer service

Service

Work completed and more than satisfied

Service

Easy to get an appointment. Appreciated the courtesy car given the length of time the service might have needed

Service

Courteous, polite and on-time. Although the fault we had checked the car in with could not be found - they clearly went to some lengths of trying to diagnose the fault and make sure that everything was tight and correct. Very reassuring.

Service

This visit was in a long line of such visits to Rybrook Motors and I have got used to very good service every time

Service

All work done to standard and car nice and clean on return

Service

James Drury was fantastic from the minute I stepped foot into the showroom. Kept me up to date with process. Couldn't of asked for more from James!

Sales

Covered the COVID-19 restrictions excellently and completed all points via FaceTime.

Sales

Very attentive and listened

Sales

Excellent proactive response from first enquiry

Sales

It is good value and good deals and fantastic service we did not feel pressured Daniel and all the team were very friendly and made us welcome

Sales

Excellent customer service

Sales

The sales rep, Tarik Ahmed was amazing. Made the process easy and straightforward. Nothing too much trouble. Would highly recommend. New car exactly what was described.

Sales

Good communication and handover

Sales

As above

Sales

Got exactly what I was looking for and car was ready on time.

Sales

Excellent, safety measures in place all very well organised. Dan managed to find the right car and gave sound advice. Never pushy and nothing was too much trouble

Sales

I felt valued and listened to. Kept completely informed of all the deals available and the car arrived quicker than expected

Sales

James Drury the sales man, knew that i was short of time so had everything prepped and ready to roll as soon as i got there. he certainly knew all the ins and outs of the car i bought which was a great help to settling into it

Sales

My salesman was very good

Sales

Perfect and enjoyable, even though covid tried to ruin it

Sales

Absolutely phenomenal service and handover, couldn't fault anything.

Sales

Experienced no problems with any aspects of the purchase of the car, and in these difficult times was kept informed of any hold up with import etc.

Sales

Considering the purchase was done during the Covid 19 pandemic it was all handled with utmost professionalism. This is my second purchase at Rybrook Shrewsbury, both times the experience was faultless.

Sales

Cameron as ever great.

Sales

Due to the current situation with Covid we thought that Sam handled everything extremely well. We were always kept up to date with the progress.

Sales

Everything went according to instructions.