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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Teresa Godfrey

Senior Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

New Car Business Transaction Manager

Samantha Malcolm

Senior New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Business Manager

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Peter was very helpful, pleasant to deal with and arranged a quick turnaround. Work was completed much earlier than expected.

Service

Professional, quick service and covid safe.

Service

Very friendly staff helpful got the job done with no issues

Service

Polite staff and sorted quickly

Service

Checking in was quick and well handled given the current COVID situation. The waiting area was very well spaced out and comfortable.

Service

The team went above and beyond to look after us

Service

My BMW approved used car broke down on thursday 17th dec , I contacted Synter at Oldbury where I had purchased the car three months previous, they said they could not fit me till Jan 4th , I contacted you on the same day, it was fixed next day!

Service

Excellent communication throughout the process, friendly and informative staff, Covid-19 safety measures in place with a socially distance waiting area

Service

The problem with the car was dealt with efficiently and in a timely manner. Raj and Chris were both very helpful and dealing with them was stress free.

Service

Completed on time

Service

Job done well and service personnel excellent

Service

The Service advisor was extremely courteous and took note of my questions and had them checked out to my satisfaction.

Service

Job was completed on my car and returned with a wash and clean happy days

Service

Service handled quickly and at a fair price.

Service

No issues at all and very happy.

Service

Friendly and great service

Service

Great service and personal care provided.

Service

Great staff super service and always very friendly

Service

The member of staff I have dealt with this and past visits always treats us extremely well ,unfortunately I don't know his name he is the first desk in the service area

Service

Excellent service and customer care.

Service

I was able to wait in comfort while m o t and brake service carried out.

Service

great staff and great service

Service

All expectations met.

Service

Nothing was too much trouble even in the current climate we are living in. Raj really looked after me he was so helpful nothing too much trouble. The car was clean on collection. just cant fault your service at all many thanks

Service

Raj was excellent - thank you

Service

Could not wish for better, friendly and professional from start to finish

Service

Staff are pleasant and helpful. Been using Rybrook Shrewsbury for many years.

Service

Reliable, efficient, didn't keep me waiting

Service

The service carried out on my car was very satisfactory and I was kept informed as to progress. My car was also washed and cleaned inside and out.

Service

Keen to deliver good and speedy service. Always endeavoured to solve the issue.

Service

Great service

Service

Very satisfied

Service

Car was efficiently checked & cleaned inside & out before I collected.

Service

Very honest and good service. Excellent in terms of crovid-19 measures.

Service

Brilliant communications from Jake in the service desk. Kept updated through-out. Credit to the team.

Service

Brake service, pain free and reasonably priced.

Service

Jake's always polite, friendly and helpful.

Service

Timely, anticipatory, saved me loads of time and hassles.

Service

The professional approach and customer service focus was much appreciated

Service

Quick professional

Service

The gentleman on the service desk was very friendly and very attentive. He hadn't long moved up from the body shop to the service department. But was very customer focused.

Service

Even with the current state of affairs things went very smoothly and I have no complaints

Service

Very well handled during restrictions and a good price for my winter check.

Service

excellent service very helpful

Service

Professional

Service

Car was booked in and although I was waiting I was kept informed on progress All within ! Hour perfect.

Service

Jake was great, service took less time than expected

Service

Nothing negative what so ever

Service

The service managers went out of there way to get me mobile again. Excellent thank you

Service

no problems

Service

Great to get a complementary mot and car wash and hoover

Service

First class service,as always.

Service

The people were efficient , helpful and well informed particularly Raj Basran

Service

speed

Service

Staff are amazing.

Service

Straight forward service and no hidden extras also reasonably priced for a main dealer service.

Service

Good MOT and inspection in these trying times. Screens between you and the service operative, one way system in place etc.

Service

Any issues with any department at Rybrook are resolved quickly and without fuss. Happily, Rybrook is one of the few places these days where the customer is respected, valued and well looked after. Thanks for that.

Service

The staff are always extremely helpful, knowledgeable and courteous. Nothing is too much trouble and will do everything to ensure your visit is a pleasurable one

Service

Everything was just what I expected.

Service

Satisfied

Service

Everything was completed without any worries.

Service

Staff

Service

No issues with anything

Service

Went as expected from start to finish

Service

They are very good, also accommodating.

Service

Exceptional service and i asked for a favour and it was done for me.

Service

Knowledgable and friendly staff, always willing to explain any details

Service

Always listen to me what I need, and I hope they are honest about the prices that they give me, as been a woman.

Service

Always courteous and welcoming, staff friendly and aware of customers' needs, and excellent hygiene precautions under the current circumstances both in the building and cleaning the car, which are very reassuring

Service

Talked through the whole procedure with my car and very polite.

Service

Because your service manager was so thorough I told him he had gone the extra mile which i think is exemplory

Service

All done to my satisfaction

Service

Its a friendly well organised operation. Everything is well planned, especially in the current environment. Work was carried out as described and completed on time. Perfect

Service

They couldn't have done more.

Service

Always great service

Service

High quality service and transparent with service costs. Ensured I was informed when the car was ready for collection.

Service

this score is due to the staff at shrewsbury centre

Service

The work was completed to a high standard, and the person that I dealt with was very professional. And despite me turning up the day before my car was booked in they managed to squeeze me in.

Service

Dan was very helpful indeed and did everything he could to meet my needs.

Sales

Excellent service

Sales

Great handover - car immaculate!

Sales

Again, nothing was a problem and every query was dealt with swiftly and professionally.

Sales

COVID restrictions spoil a little if the experience and it was pouring with rain. Neither of which BMW can control.

Sales

Once we'd decided the model we wanted, it was ordered, paperwork was mostly signed online and we were given a staff member car of the same model to try for a day, which was very helpful. James kept us fully informed during our wait.

Sales

Great communication and help with choosing the car

Sales

Felt comfortable at all times .James was very thorough in his presentation

Sales

The help that I received and the very friendly service in very difficult times was 100%

Sales

Good presentation of new car,everything explained,nothing too much trouble

Sales

Samantha was pleasant and easy to deal with although there was no final bill until 2 days after delivery when I was prompted by phone.

Sales

Under current circumstances it was very good.

Sales

Purchase, ordering and communication was great. Samantha and the man (apologies I can't recall his name) who did the handover were great.

Sales

We were looked after by Samantha, at no point did we feel under pressure to buy, her product knowledge was extremely good. We were constantly kept up to date on when the vehicle was due in. Samantha is a credit to Rybrook.

Sales

The sales staff took care of everything

Sales

Although circumstances were difficult due to Covid19 everything was handled very professionally.