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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Teresa Godfrey

Senior Receptionist

Nikala Barrow

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

New Car Business Transaction Manager

Samantha Malcolm

Senior New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Business Manager

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Receptionist

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Speedy service and kept up to date with progress

Service

Oil change was carried out in double quick time while we waited and a minor fan issue was checked out at no extra charge.

Service

Courtesy car was available was clean and met expectations

Service

Everything was done that needed to be and in the timeframe. Car was cleaned.

Service

Chris Wimbush went out of his way to help and provided me with a courtesy vehicle whilst everything was resolved.

Service

Car was in for recall, safety check after was excellent & they identified a bulge in the tyre wall which I was not aware of.

Service

Very good

Service

Good service

Service

Rybrook Shrewsbury have an excellent, friendly service and give their customers a very good experience even in these difficult times

Service

Very professional

Service

Nice staff, efficient service

Service

Chris is great who looked after me

Service

Personal service is excellent.

Service

Good communication and explanation.

Service

The staff member at the service desk was very friendly and helpful. They knew what was required and checked all that was necessary. No un necessary work was carried out or charged for, The free park & ride tickets into Shrewsbury were very useful.

Service

Easy to book service & pleasant staff

Service

The service video was a complete revelation which great comfort in knowing my vehicle was in the hands of professional skilled people who had customer satisfaction at heart.

Service

Staff are friendly and knowledgeable, all work carried out professionally. Peter Renshaw was particularly helpful with sorting quote/booking car and looking after myself and the car

Service

Efficient handover of my car/loan car and nice & clean upon collection

Service

Been dealing with this dealership for years and always get satisfactionGave

Service

because the work was done really quickly & everything was made simple. Staff were also lovely

Service

Nothing to fault

Service

The service staff are very good.

Service

Was looked after very well

Service

Chis Winbush and the team at Rybrook Shrewsbury are excellent and Chris Winbush made sure that dispite very short notice the work on the work on the X3 was completed on a Friday thus facilitating us taking the car on our holiday in Wales the next day

Service

Good customer service will use in future

Service

We have never been let down by Rybrook. Always courteous and professional, and the coffee is always welcome.

Service

Service adviser very professional and polite

Service

Staff give customer good service

Service

The matter was dealt with immediately by them and the service department undertook the work straight away.

Service

Have always completed jobs to our satisfaction.

Service

Polite friendly staff .

Service

The experience was painless and waiting time to a minimum considering the situation we are all in .

Service

Great staff, nice comfortable environment in which to wait. Very efficient

Service

Easy to book service, completed whilst I waited and good facilities whilst waiting

Service

Always good work and car always lovely and clean.

Service

Excellent thank you.

Service

Taraq, was brilliant keep me informed and update at every stage

Service

The appointed time was kept to, the car was in tip-top condition, well cleaned and well tuned with all the checks carried out. The service manager was polite, friendly and very efficient.

Service

Car cleaned. Small scratch dealt with. Able to wait in comfort

Service

Very satisfied, I was kept up to date at all times, a courtesy car was arranged last minute & very friendly

Service

Thatch looked after me

Service

Proper attention to detail and pleasant to deal with.

Service

Service was done on time

Service

Very friendly and well spoken staff

Service

Chris in service reception ensures that the experience is a pleasure and communication is paramount.

Service

They know how to look after my BMW X3.

Service

Friendly staff prepared to go the 'extra mile'

Service

Efficient service was kept informed and it felt safe.

Service

The Service and Warranty work was carried out and I was kept well informed throughout the process. I also found the lack of hard sell for additional stuff (eg tyres) a refreshing change.

Service

The car was in for a recall and at the same time I had two new tyres fitted. Chris Wimbush, as ever, was his usual expert and helpful self. The work was done promptly and the price was competitive.

Service

Friendly, courteous, and easy to deal with.

Service

swift service, paper tracking was simple and easy...no complications

Service

Included future work to save me returning in a couple of months. Kept me well informed of progress. In spite of Covid restrictions, waiting area still pleasant.

Service

Went smoothly

Service

Things were sorted out very quickly

Service

What a completely different experience at Rybrook, Shrewsbury compared to Haliwell Jones at Chester. Three times I travelled to Chester for a warrantee issue with no result. Fixed straight away at Rybrook while in for service.

Service

Reception service was efficient & professional.

Service

Delivery of my expectation. Spot on

Service

Good service

Service

Very efficient and very friendly service especially my service advisor Chris.

Service

Prompt and quality service

Service

Always friendly and professional

Service

Very good

Service

Very helpful very straight forward service

Service

Good seating area and coffees - was very well looked after while I waited for my car to be serviced. The gentleman I saw was very professional and friendly Having a flat in one tyre was pleased that a new tyre was fitted at this appointment

Service

The staff are helpful knowledgeable and make you feel valued

Service

I liked the video of the health check on my car. I needed a new tyre and asked for a complete wheel alignment. Despite this, the car was still ready on time and was beautiful washed and vacuumed.

Service

I had a while you wait service, which was finished in about 2 hours. Had facilities for me to work whilst I waited, service administrator (Raj), very knowledgeable & friendly, car came back immaculate after a valet

Service

The service I received was excellent. The price was very reasonable, especially for what was included.

Service

dealt with the problem honestly -

Service

All work done as promised at acceptable price

Service

dealer is excellent

Service

Efficient and good quality service.

Service

Loved it

Service

I could book via my app and the onsite team had everything ready upon my arrival.

Service

Great communication and regular progress updates. The staff know me and often make time to ensure that all of my requirements are met.

Service

Quick doing the job with excellent service

Service

I have always received a high quality of service from Rybrook Shrewsbury. All their staff are courteous and have a great knowledge of their role. Will always go that extra mile.

Service

Done in timely manner

Service

Wheel repaired under cover purchased during the car sale. Quick print repair without any issues or unnecessary paperwork.

Service

Very helpful service advisor.

Service

Easy to book in, polite staff, service finished on time . Excellent service

Service

Raj was very helpful and even highlighted , and solved a problem from Rybrook Worcester. Excellent service from Raj and Rybrook Shrewsbury.

Service

good service.particularly liked the video report of the underside of the car.

Service

Everything was explained and any pricing arranged upfront. Very efficient service and customer service

Service

Friendly, helpful staff and no problems

Service

First class service from start to finish. Can't recommend this garage highly enough.

Service

I didn't have to pay ??

Service

Bearing inmind the current Covid-19 restrictions you are having to operate within it is impossible for you to offer quite the same customer experience as normal. Apart from this the actual service was carried out as effectively as ever.

Service

Rybrook Shrewsbury is a first class dealership in every way!

Service

Always helpful - Jake was excellent to deal with

Service

Excellent service from staff

Service

Very helpful interaction

Service

Completed on time and car cleaned as well

Service

Pleasant helpful staff & first class service

Service

Always receive an excellent service when dealing with Chris

Service

Excellent service from beginning to end. Was kept fully up to date with progress by Paul. Felt very Covid safe. Can't fault it

Service

Work carried out quickly and at the agreed price

Service

Efficient and reliable

Service

Very satisfied with the service and professionalism of the staff

Service

Although my car went in for a recall, a problem with brake pads was spotted and the relevant information and advice was given . It was most helpful.

Service

Treated with respect and problem solved quickly..

Service

Everything was done as requested and I was offered a complimentary car wash and valet. The service manager Raj deserves a mention for his exemplary customer care.

Service

Friendly and knowledgeable staff very good thankyou

Service

Jake is a huge asset to your team. Friendly, professional and organised. Whilst I waited for my car to be seen to, I could hear his phone calls and see the people he was dealing with. He was none-stop and on top of everything.

Service

Completely on time schedule

Service

They sorted my problem with no issues

Service

From booking in to collecting my vehicle, the service the team provode is excellent. They communicate all the costs and works that need doing and I'm confident that any work they do will be of high quality.

Service

Very good with all that was done.

Service

Very good and fair price

Service

The service provided was completed efficiently and the personnel involved kept me fully informed in a professional and friendly manner.

Service

I have always been impressed with the customer focus provided by Rybrook. Based on the current restrictions they have certainly gone the extra mile to ensure customers have a safe environment. I was updated on progress. Nothing is too much trouble.

Service

Staff were so understanding and efficient

Service

Very friendly and helpful

Service

Great environment to wait in , attentive service staff, knowledgable staff, attention to my personal needs.

Service

Very helpful pleasant man who dealt with the service

Service

Professional, friendly and polite staff..... just as it should be.

Service

Friendly and helpful

Service

Did everything I wanted and serviced the car in time scale I needed

Service

I have been customer of this branch BMW Shrewsbury for 15 years and u have no negative or faults with the service .. excellent

Service

fast and so nice service

Service

Peter was very professional in dealing with the issues

Service

Very efficient especially during the pandemic.

Service

It all to do with the staff...

Service

Staff really helpful & keen to deliver great customer service.

Service

Very friendly and helpful after an appalling service from breakdown customer service Rybrook service team proved how to do customer service properly

Service

Care taken to ensure the job was completed to a very high standard

Service

Great service

Service

In these difficult times with covid I felt completely safe while waiting, the service team kept me informed how long the process will take.

Service

Everything done on time and as required. Also very efficient Covid precautions.

Service

I complete a 100mile round trip to continue to have my vehicle serviced with Rybrook Shrewsbury. Sales team were amazing at the point I purchased my car (kudos to John Owens) and every contact with the service team thereafter has been fantastic

Service

Professional, courteous and all contact positive with good humour

Service

I have been with BMW Rybrook and it's predecessors in Shrewsbury since 1994 and have always been happy with the service.

Service

The rest of the experience was great.

Service

I have never bought a car from Rybrook BMW but I certainly would again after the service provided by sales executive Dan Smart. Dan came in on his day off to oversee the hand over of the car - this was smooth and efficient.

Sales

Apart from covid restrictions they have made the process easy for me as a customer.

Sales

Very helpful knowledgeable staff.

Sales

Dan Smart was very polite and professional in the manner in which he communicated with me and in his handling of the sales process. However, I would have liked a little more attention given to the valeting of the vehicle before hand-over.

Sales

Tareq was great at helping me explore my options to find the best solution that met my needs.

Sales

Sales executive very professional

Sales

Despite social distancing it was still a great experience

Sales

Quality sales person, reall helpful and patient with my constantly changing plans.

Sales

Great customer care. Made process of buying car very easy even in COVID times. Dan salesperson from shrewsbury has been very friendly and gave constant feedback about the status of the delivery of the car.

Sales

only downside was that due to covid restrictions, a full handover wasn't possible. the bmw videos on youtube helped a lot though.

Sales

The entire experience was without fault during the order, payment and delivery processes. This was especially relevant and important to us as it was during the challenging times brought about by Covid 19.

Sales

Very helpful never had a problem smooth service

Sales

I was kept informed throughout and the service was very good from the salesman

Sales

Best job under the circumstances. Plenty of time to look round the car and discuss the features. Easy to arrange an appointment. The car was in pristine condition with plenty of fuel.

Sales

Rybrook and Dan Smart are very impressive

Sales

very good service from Samantha from initial enquiry through to delivery.

Sales

Easy to deal with, excellent turn around regards queries. My only irritation relates to wording used in various documentation about gap insurance and alloy protection schemes. This comes across as hard sell!

Sales

Im very happy with my new BMW and the whole sales process was very easy.

Sales

The sales executive dealing with my purchase was actually off on paternity leave but arranged for a colleague to do the handover to ensure I could collect my car on the date agreed

Sales

Welcoming staff and efficient systems meant paperwork was able to be done quickly. Covid restrictions inevitably affect handover but these systems had been well thought through to ensure minimal impact.

Sales

Smooth easy process considering the restrictions in place . delivery was a good as it could be , cant fault anything. Just a shame i couldn't have the proper handover and explanation but fully understandable

Sales

Chris Wood (Rybrook Shrewsbury) was extremely profession and responsive throughout the "digital" purchase. Not pushy at all.