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The car was returned without been washed or hoovered.
1. Service advisor didn't know everything my car was booked in for (assume because whoever took the booking did a poor job of making notes). 2. I asked for cosmetic repair check and contract review while it was in, nothing got done.
They fixed the problem as soon as the parts were delivered
See above, however if there are no service books any more how do you show future buyers a service history, car cleaned externally but not internally, I clean it every week but again a full package at a premium brand?
As above. Can't criticise
I have run out of superlatives !
I wasn't offered tea or coffee whilst waiting.
small mistake on their part (forgot to order a part), but called me, made me aware and ensured I had a loan car--cant really complain about that! honest and helpful
Was told car had been cleaned- it hadn't.
Top customer care and satisfaction is always Shrewsbury's priority. The service team where excellent in making sure all my needs where taken care of and my vehicle was sorted out in good time.
Having brought my car in at 7.20 requesting completion by 4pm and a call beforehand I was somewhat surprised when at 4pm I had to call to be advised that it wouldn't be ready until gone 5 reason given that's just how the it works sometimes!!
Couldn't ask for more, Chris has always looked after us very well.
Booked service only. Told on arrival needed a software update and this would take an extra hour - could have told me beforehand . Steering covered in sticky crap that was also left on OBD flap. Keys sitting on service desk no agent - wasting my time.
Only a brake fluid change so nothing major to judge by
My car went in for a first service, collected as arranged. Asked the driver to ask the body shop for a quote for some minor bumper damage in addition. Car returned, poor valet, although all service report indicators ticked green, text very different.
Same as 1 above
Because I was fairly satisfied, I wasn't quoted for the recommended work, no explanation was given as to why the tyre wear is odd and the service interval was not reset
No complaints at all.
I had booked a courtesy car but it was then not available for me . I was notified the day before but I couldn't change my plans so had to arrange lifts
Problem fixed quickly and efficiently
Because as soon as my wife and I walked in someone asked if they could do any thing for us, but as I had been there before and new where I was going I said no thanks. But that's the thing at rybrook Shrewsbury you always feel relaxed.
The lady that booked us in was friendly and efficient even thou she explained she was new to the role and was learning it did not show
Confidence in my car being road worthy, safe and reliable.
Service was as expected, and the service pace is good value.
Yes work was completed and phoned to confirm car was ready for collection
Initial call back rather slow but the car was booked in efficiently on a day of my choosing. Car collected and returned within expected time frame. Driver extremely courteous
At the service 2 weeks earlier all work could have been done in 1 go if I had been properly advised
I use to give 5 star but not this time because The service is not very good ....
Friendly, helpful always. Excellent. Knowledgeable.
Simply Chris Wimbush, excellent customer service skills.
Courteous and efficient personnel
Has always been satisfactory
I asked for a price quote for some additional work and I'm still waiting!
There has been no difficulty at any time
Excellent communication and treatment
Communication was difficult. Phone wasn't answered for a long time. Nobody knew when my car would be ready. Didn't call back as promised.
He was very good and polite
Great service from the team at the time.
Fantastic, attentive, pleasant people - what else is there to say?
Comprehensive vehicle check carried out quickly and thoroughly.
Lacking communication- also
Job took longer than I was led to believe.
Great communication and flexibility to help out with a situation caused by others. Always cheerful as well which helps.
as above. Entirely because Adam Fokianos and his manager gave excellent customer care and service.
On time, all good
It was intimated to me by the service lady, that because I was waiting she would fast track the car through the garage for an oil service - 0930 appointment; 3.5 hours later the car was ready.
Only based on our most recent experience, previous experiences have been far from what we would expect from a prestige company.
From arranging the appointment to completion of the work the staff were efficient and kept me informed at every stage of the process.
It was fine - with a report of the work needed
Excellent level of service, from all staff.
Always find the service department very efficient and friendly, and Chris is always very helpful
Service completed as agreed on time
don't think service could be bettered
Quick and efficient.
The only complaint in all our dealing with you is that I had to wait for an hour for my car to be ready and it was not valeted on the inside.
nothing seems to be too much trouble
Professional on time
had to wait 4 over hours for service and software update and no curtesy car available on saturdays
Got car booked in quickly for 2 new tyres. Only waited for 1 hr to be done.
Excellent service and friendly professional staff
Dealership was good to deal with and responded in the time frame as agreed unlike other BMW dealerships.
Had 1 year car health check. Booked in for 12. Told it would take 1.5 hours approx. So not to pressure said we would come back at 3pm. Car wasnt ready until 3.30. To be fair it was delayed having the complimentary wash and vac.
Work completed in timely fashion, helpful Service staff, valeting a nice touch. Courtesy car untidy with unpleasant odour. Bonnet incorrectly fastened / had to stop on way home. Had to reset tyre pressures
Dealt with in a timely manner and everything done as requested
The service itself was fine
I thought I could trust a main dealership. I had this experience 2 years ago and then decided to give them another chance. Very very dissapointed.
Great staff and always a pleasure to walk into the dealership.
Very slight delay in pick up
car was sheduled for collection at 14.00 hours, this was then pushed back to 15.00 hours but was still not ready at that later time. It had not been cleaned/valeted then the receptionist took 10 minutes to locate car keys
Everything was explained and very friendly
As above. I still haven't a clue what is wrong with our car as Abbie couldn't explain.
Same as above - everyone we came into contact with was friendly, courteous, polite. Absolutely nothing to critricise.
The staff were very helpful but I'm not impressed with technicians trying to pull the wool over my eyes with a service issue they claimed was my fault.
Friendly, helpful staff. Chris Wimbush, in particular, is great and a credit to the organisation.
Great service & value, very surprised at the cost differences between BMW garages
Staff really helpful, polite and friendly a completely different experience from my previous dealership in Guildford
quick and easy service
Apart from my previous comment everything was fine. The staff looked after me and everything explained
Everything was good apart from I mentioned that over the last two weeks my tyre pressure warning had come on, I mentioned checking to see if I had a puncture, was told it was okay but I have since found a screw in my tyre. What else was not done??
I have used them for almost 20 years and apart from one incident have always had very good service
BMW gave me a time for completion/pick up and it was ready.
I was made to wait over an hour to collect my car despite being called an hour before arrival to say that my car was ready. They didn't properly clean the inside of my car either.
ON MY FIRST VISIT FOR THE SMART REPAIR TO A BUMPER, AND TO A SCUFFED ALLOY, NEITHER JOB HAD BEEN COMPLETED PROPERLY, RESULTING IN A REVISIT HAVING TO BE ARRANGED, NOR WAS THE CAR PROPERLY VALETED. ALL IN ALL VERY DISAPPOINTING
Everything was very efficient, my only small grip was that the valet of the car was not 100%. Example windows were smeared around the back of car on the inside. Also the seals on the inside were not wiped clean after wash. I cleaned it myself after.
The only thing that has let down the purchase is when trying to setup the BMW connected app and Online entertainment. The vehicle handbook is brilliant, BUT there is next to no information on how to use Online entertainment, so a pain to try and setu
Customer great. Supported with overall experience.
Well presented and organised
It would have been 5 stars, but too much pressure was put on to complete the deal quickly at the end This was our fifth new BMW and we felt for whatever the reason for the pressure more carewas needed. John Owen who dealt with us was however superb
Because my husband and I had a great experience very satisfied.
All went to plan; great experience at pick up of new car.
First class service from the salesman.
Nothing too much for Jamie Wray who doesn't just work 9-5. He answers e mails at any hour and phone calls just what you need.
Car wasn't ready in hand over bay, couldn't find the key for it.
More information on delivery timescales would be good
Callum who did our handover was really happy to chat with us over our experience and took his time doing the handover, we had not driven an automatic car for many years plus the car is really tech-heavy compared to many cars, he was the true BMW man
Clean and tidy surroundings and attentive staff
everyone was so nice ,you were treated like friends
very welcomming from the moment you walk through the doors
Tareq, the salesman, was professional and friendly and took time explaining each step. The handover was thorough and friendly approach
Courtesy, product knowledge, offering, impeccable customer service and communication. Why do you think I purchased a car 172 miles away from a BMW garage which is 1.3 miles from my home ?
Car prep was rushed, streaks of wax. Car was damaged, sil and both rear lights on the boot lid were cracked. The issues were handled, the apology genuine and cust service to resolve the issues was excellent. Car is now as it should have been.
Good communicate before and during the purchase process.
My experience was friendly, forthright, and not cluttered with technical information until i wanted it later.
Everything went smoothly from looking at the car to collecting. The after sales experience has also been very good.
Dealt through Dale McKenzie at Shrewsbury who was excellent
The whole team at Rybrook were excellent, going out of there way to introduce themselves and build rapport, offering solutions for our concerns pre-purchase and being supportive with our decisions. Handover was excellent.
When picking up my new car I was given a really special morning and the rundown off controls was done at a pace to enable me to take everything in. No question was a stupid question.
Superb attention. Great people. We're returning customers and it was like coming home!