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The ease of booking in was very good, I could get a slot and courtesy car when it suited me and the competency of the service staff was very good. The car came back to me with all work done...and it was cleaned!
Problem reported with my car weren't resolved on the day the car was brought in and I am awaiting a call back for when the parts will be available. It's now nearly two weeks later.
They quickly diagnosed and fixed the issue getting me back into my car with minimum delay
The sales experience I cannot fault, but the after sales service has completely ruined this, albeit, it may be that BMW itself are the cause of the issue, not Rybook, but they too have not performed as well as I would expect for a premium brand.
I was kept informed during the process. everything was clearly explained.
Very good reporting service following routine service of vehicle. I do prefer the previous system of a stamped Service Book held in the vehicle where I could see exactly what has been carried out and when next service due.
Did absolutely everything expected
Nobody informed me of a change to opening times meaning that I drove to the garage and it was shut. Had to rebook as unable to wait...
I had a problem and it was fixed. It hasn't recurred so far.
Very satisfied. Had hoped I could bring my service forward but not allowed as still 4000 miles to do.
ALL THE TEAM ARE EXCELLENT
Very good experience for the service department from Jake. Very professional and explained everything well including checking I was ok with the courtesy car which I liked
All other dealers that I have use previously have washed and hoovered the car every single time. Also some of my settings were changed.
The car only had a puncture. I am somewhat concerned it took nearly a week to source a comparable tyre.
Every done to my satisfaction
Service completed on time (incl MOT) car clean inside and washed outside
Good service, expensive
Smooth visit, no issues from start to finish.
Kept me uptodate with what was happening. Flexible around pick ups.
Always get good service when you go to Rybrook. Chris in particular is very good
Always good service. I was kept informed. Only downside was the standard of the wash and vacuum after the service; terrible watermarks over my windows and just an average clean. It always used to be (literally) spotless.
Did the job for good price & friendly service
No problem areas
This was the second car we bought within 3 weeks this only happened because we had such good service on the first visit.
Completed a repair at short notice.
Staff were all first class.
The service was exactly what I expected, delivered in a timely manner
All staff friendly, attentive and welcoming. This was our second purchase through Jon - always helpfull, knowledgable and a pleasure to do business with
Pity the engineer / mechanic didn't close down the bonnet correctly - therefore I marked you down
Excellent customer relations
Everything as expected from BMW.
friendly, helpful service.
My car was returned like new.
All my needs were taken care of.
when i bought the car the warning light for tyres would not go off. I reported it and nothing was done, after the service it was supposed to be done but ten miles on the road and it was back on again
Still, keep calling me Mr Mason. Including my service sheet and bill as Mr Mason.
Happy with the time taken to undertake service. Waiting area great. Still feel that hourly labour rates are too high and I'm afraid the complimentary car wash wasn't up to the usual standard (dirty patches on car paintwork and on door cills)
very happy with the service
Dissapointing visit. I dropped the car off on a wednesday night and told service checks would be completed on the following morning. Got lift to collect car on Thurs lunchtime. Not even looked at.Had to wait 4 hours
From booking right through to collection on completion, the service was dealt with in a friendly and professional way.
Friendly, helpful staff. Don't try to add extras without good reason. Car washed at end of visit.
My car was collected from my house and I was kept informed of anything that needed doing. Then it was returned to me clean and sparkling.
Couldn't do enough to make sure I was satisfied
Wolverhampton cleaned my car, Shrewsbury didn't
Friendly, helpful and any questions are clearly answered. They are very accommodating and make every effort to keep me happy.
Easy and effortless process
Friendly staff, good working area whilst waiting for service.
The people care about the service they provide
Would be very satisfied if the car had been washed properly second time Now that windows all smeared etc Need to check your people that do the cleaning as not good
I always feel welcomed and looked after at this dealership.
As always, courteous service and professional workmanship ensure that my car performs well.
Long term association and service standards high
Very happy all work was carried out and my car was cleaned inside and out
Work was carried out satisfactorily although car clean wasn't that great
staff in dealership were fine and tried their best but seemed that getting information from headquarters was a huge problem
The people I dealt with were excellent and a credit to Rybrook. Not very impressed though with the lack of attention to a fault that clearly exists with the car. Despite reporting it many times they keep saying they can't find it.
The Service, which included requested additions, was delivered on time and to specification whilst I waited and worked in comfort.
Pleased to have courtesy car
What was going to be a low cost replacement of a sensor turned about to be £240 repair but I had no option but to pay as I was away from home.
Very satisfied in all aspects of the service.
Easy to do business with.
I had my car booked in for 8am said would like ready for lunch time all was well
Promises not kept
Difficult to make contact with the right person by phone
All was very good, except the complimentary wash & vac, although some would say its complimentary (Free?) so you should not complain - I disagree. If you are offered a complimentary anything, you expect it to meet a standard. This did not! A shame..
All my questions were answered and my request sorted out.
Very helpful parts(?) assistant (who helped out because the service staff were all busy) took time to understand my needs and made sure that everything was booked correctly for my next visit.
Job completed when promised.
Never had any cause to mark otherwise
Prompt, to time, organised, polite
On this occasion there was nothing I could fault whatsoever
Staff were courteous and helpful but problem not resolved
Very pleasant staff and experience
Service was fairly quick
Good communication with the service department. Hassle-free appointment
Very happy because they accommodated me with the service while I was away on holiday
Clear instructions and completed well within the time scale
Vehicle cleanliness was a big disappointment - car was dirtier inside than when dropping it off and was supposed to have received a vallet. Was also supposed to be washed outside and still had dirt on it when collected.
Identified problem one day, work completed next day at short notice by arrangement. A lift home and car delivered back valeted that afternoon. Fortunately dealer had the parts in stock!
Our car repair was done very satisfactory and the car was cleaned too
Booking with Rybrook is so much easier and personal than it is with Sytner. Rybrook are more accommodating and easier to deal with compared to any Sytner dealerships I have dealt with. A more personal caring approach so I will use Rybrook again.
Car was serviced as required, and cleaned. Have no complaints, and the service pack is good value!
The staff where courteous and helpful nothing was to much trouble.
The work was completed in the time stated.
Once again an excellent service level provided with work carried as requested even with an extra request added on the day, this followed by many previous equally good visits for work to other vehicles in our household.
Everything I needed was taken care of
Car was in for a recall. Ready within timescale and loan car arranged. Friendly customer service.
There was lack of communication at the early stages and the vehicle took longer than expected for repair.
Nice chap served me, courtesy car process was simple. Although an update has left me unable to use my audio Bluetooth and the valeting is a let down, always left waiting and looks worse than before. Also an interior valet should be offered.
Our experience is generally good. We have experienced some issues with repeat visits for the same issue on the X6 we own .
After sales bad. courtesy car I had when having a service was awful. It was filthy dirty on the outside & filthy inside with food debris all over the back seat. I did report this but don't know if this was reported on but feel I need to say now
As above - work great but never received the body work quotes back
Breakdown to recovery 2 hours ...ok fair enough but three hours sat in waiting room for courtesy car so I could get home....come on.
They kept me updated throughout the day. However ran out of time to do all the work. Unfortunately there was no courtesy car available and no one available to drop me off home.
Fair reflection in my opinion.
Excellent customer service
Staff were friendly and helpful.The showroom and customer facilities are excellent.
Service is amazing
It is always a good service
Always extremely helpful.i
Excellent customer service
Even from my vague explanation of a couple of issues the engineer was able to track down the issue and resolve the problems.
Average of 4 -6 weeks to get car in and when the day finally arrives they have the wrong parts. Happened 3 times.
No problems with the car after service.
The front 2 Tyres outside worn double faster than inside and rear tyres. Rybrook said is the natural wear, and not the vehicle wheels alignment issue. I am not satisfied with this answer for a 2 years old X5. I think this is manufacturing issue.
Reference above statement.
These is the fourth new BMW I have purchased from Rybrook Shrewsbury, as well as a Mini Cooper S. We always go back to them, as they give outstanding attention on the Sales side, and equally good in the Servicing of the car.
They found a suitable servicing slot for me quickly and the car was in and out in the time They told me it would be
Enough said above I could mention the earlier poor attempt to smart repair my bumper scratch which again meant returning the car to be done properly.
Sorted issues I had with the m3 ,moth was to much trouble
The service was performed in a timely manner and the handover gave me confidence it had been properly looked over.
Great team with superb customer service. Facility is really nice and they are a very reliable outlet. They do what they say they are going to do when they say they will do it.
Main reason for taking the car in dealt with, car also cleaned as part of the service. Other general checks carried out enabling any potential future issues to be identified.
Disappointed that the air con was not tested before delivery- it had to go back in to be recharged otherwise very happy
Kept informed of works completed and on time.
The staff were excellent
Very happy, kept in contact with me throughout whole process
Seem to be waiting a long time for a small job
Chris has a fantastic team from the mechanics to the staff
Still have received a quote for additional work needed to my aircon nor a quote for tyres two weeks after service
Although my main disappointment is with BMW, I do think Rybrook could have done more to inform me of the situation, and the response from the service booking agent was completely 'robotic' and not what I expected for a long term customer.
See above and everyone was so polite and helpful
Pleasant welcoming staff and as I was waiting for service and mot , I was very pleased and the staff were efficient
Any faults are quickly attended to and all the Staff are extremely helpful. Only once did the garage say they would ring me back and they didn't.
I was left for many weeks without my car I had no information when it would come back and then out of the blue it was done days after I had put over £50 of fuel into the loan car
Poor communication, you can never get them on the phone and when they call back they never leave a message !
I had to pay for BMW's poor decision to fit sub standard radiators that will not take the impact of stones and are therefore not fit for purpose.
All my issues were solved
The service advisor was clear about what the issue was and how it was going to get resolved.
Excellent customer service by Rybrook BMW
Throughly attention from Dan the salesman from start to finish
My only issue was that on collecting the car the pre delivery clean had not been done particularly well and was only picked when I mentioned it. There were bits of vinyl still on in places and poor cleaning under bonnet and boot lid. This was sorted
My salesman Dan Smart was brilliant. He was patient, polite and helpful. Once I'd chosen the car, I took a while to decide on the colour and Dan went out of his way to ensure I made a choice I was happy with.
Everybody at Ryebrook Shrewsbury made you very welcome. Dan was excellent as a salesperson.
As first answer plus we were always kept informed after placing the order. Our phone calls and emails were always responded to
Always great service
Dealership staff helpful polite and knowledgeable
The centre came to me.
Very smooth and professional transaction and very helpful staff.
For all of the reasons stated above. From the moment I walk in the door I am always met by happy, helpful, friendly staff. From Theresa and the other members of staff on the reception desk to Tarek and Mark to name a few.