Friendly, helpful staff and no problems
First class service from start to finish. Can't recommend this garage highly enough.
Completed on time and car cleaned as well
Bearing inmind the current Covid-19 restrictions you are having to operate within it is impossible for you to offer quite the same customer experience as normal. Apart from this the actual service was carried out as effectively as ever.
Always helpful - Jake was excellent to deal with
Excellent service from staff
Rybrook Shrewsbury is a first class dealership in every way!
Excellent service from beginning to end. Was kept fully up to date with progress by Paul. Felt very Covid safe. Can't fault it
Always receive an excellent service when dealing with Chris
Pleasant helpful staff & first class service
Very satisfied with the service and professionalism of the staff
Work carried out quickly and at the agreed price
Although my car went in for a recall, a problem with brake pads was spotted and the relevant information and advice was given . It was most helpful.
Everything was done as requested and I was offered a complimentary car wash and valet. The service manager Raj deserves a mention for his exemplary customer care.
Treated with respect and problem solved quickly..
Friendly and knowledgeable staff very good thankyou
Jake is a huge asset to your team. Friendly, professional and organised. Whilst I waited for my car to be seen to, I could hear his phone calls and see the people he was dealing with. He was none-stop and on top of everything.
They sorted my problem with no issues
From booking in to collecting my vehicle, the service the team provode is excellent. They communicate all the costs and works that need doing and I'm confident that any work they do will be of high quality.
Completely on time schedule
The service provided was completed efficiently and the personnel involved kept me fully informed in a professional and friendly manner.
Very good with all that was done.
I have always been impressed with the customer focus provided by Rybrook. Based on the current restrictions they have certainly gone the extra mile to ensure customers have a safe environment. I was updated on progress. Nothing is too much trouble.
Staff were so understanding and efficient
Very friendly and helpful
Great environment to wait in , attentive service staff, knowledgable staff, attention to my personal needs.
Professional, friendly and polite staff..... just as it should be.
Very helpful pleasant man who dealt with the service
It all to do with the staff...
Did everything I wanted and serviced the car in time scale I needed
Very efficient especially during the pandemic.
Peter was very professional in dealing with the issues
Very friendly and helpful after an appalling service from breakdown customer service Rybrook service team proved how to do customer service properly
I have been customer of this branch BMW Shrewsbury for 15 years and u have no negative or faults with the service .. excellent
Staff really helpful & keen to deliver great customer service.
Care taken to ensure the job was completed to a very high standard
In these difficult times with covid I felt completely safe while waiting, the service team kept me informed how long the process will take.
Everything done on time and as required. Also very efficient Covid precautions.
Professional, courteous and all contact positive with good humour
I complete a 100mile round trip to continue to have my vehicle serviced with Rybrook Shrewsbury. Sales team were amazing at the point I purchased my car (kudos to John Owens) and every contact with the service team thereafter has been fantastic
The rest of the experience was great.
I have been with BMW Rybrook and it's predecessors in Shrewsbury since 1994 and have always been happy with the service.
Kept informed all way through and managed my experience and safety in a COVID secure way
They were decent to deal with
Excellent, timely service and pleasant to deal with
Previous statement applies
The MOT test was done quickly and I was pleased that my car was returned to me washed and clean. Also the short video made by the engineer sent to my phone was great.
Dealer well organised under current Covid restrictions, Service Representative, friendly, helpful and knowledgable. Easy to book service.
Smooth booking in for my service
Satisfied with the service I received
Raj was very conscientious and transparent. His attention to detail and providing information is exceptional.
Car was received and processed for service literally minutes on arrival.
Dealt with quickly and efficiently by rybrook staff as always
Excellent personal service and consideration, keeping me informed of progress.
Service did everything I asked of them
COULD NOT HAVE GONE BETTER.
Excellent personal service & well looked after!
Service was good under circumstances
I have always been extremely happy with with the level of service I have received , in relation to my X4 and my late fathers BMWs. Everything is always explained clearly, dealt with promptly, in a very professional and friendly manner.
Excellent all done and fixed the rattle in my door which had been driving me nuts !!!
Efficient and easy to ask anything
As previously stated, always had excellent service.
Sorted recall and body-work repair same day
also received a free valet, very impressed
Peace of mind that everything has been checked
Completely satisfied as i mentioned before
My X3 was the subject of a recall. Mr Peter Renshaw took charge of the service. He was very efficient and advised me of some other issues concerning my vehicle. He was knowledgeable and very helpful.
The servicing department were very helpful and curtious, well informed staff, very friendly and professional.
I have been dealing with the service desk people and service shop for years and they all have very good experience and expertise.
My car was serviced properly, all work was explained and a video sent of my car and the work needed
It seems to me that all requirements where met.
Ease of booking. Great staff. Great customer experience despite the covid challenges. Reasonable value
As explained above a thoroughly good experience
Excellent staff , efficient and courteous. Communication was very good and work completed on time.
My car now drives like it was brand new
Fair pricing and easy process
We have the car back now with everything sorted, and glad we stayed with a main dealer with the facilities and expertise to quickly rectify the problem.
The gentlemen i was dealing with was very straight forward and sorted out everything i needed
Service centre representative was very polite and helpful. All work was done as promised and within the agreed time.
we had a video showing us the underneath of the car etc, never had that before found it very interesting,
Booked over the phone by Gabby, very efficient and looked after by Jake Young on the MOT day, First class service and assistance as usual by Jake.
Dealt with efficiently, advised costs and length of time to complete work.
Big thumbs up to Pete Powell
In addition to my comments at Question 1 above, measures to protect customers and staff from Covid infection were very of a high standard and constant cleaning and sanitising of surfaces was evident.
Difficult time with a major recall but after a slow start I finally got a good reliable contact who has helped me out a lot. I think his name is Luke?
There were complications requiring a second visit but this did not faze the staff or the system
My service advisor jake was friendly, polite and very informative. He was professional and courteous throughout
All the time I know what happened with my car.
Easy process from start to finish. Only thing missing was the coffee and biscuits. Damn you COVID!
Allan was good as gold in keeping me updated throughout the old job
Raj, from the Service Desk was extremely polite, helpful and resolved our issue in a professional and timely manner. He maintained contact and updated me constantly on the repair work. The car was returned cleaned.
Jake and Chris in Service are always professional yet friendly, knowledgable and helpful. Can't fault them
Polite professional service. Very apologetic about requiring second visit and no additional charge for second visit.
Great staff especially Peter powel and Chris from service very helpful dispite dealing with a disgruntled soul as myself lol
Again, prompt response to my forgotten MOT - booked for next day.
5 star would of been given but unfortunately had to revisit due to parts not being available
service was simple to arrange, always frinedly and helpful staff at shrewsbury, even washed and vacced the car
Work done in slotted time frame
The service team always professional and friendly and always happy to discuss any problems. Excellent communication on progress and what has been done.
Customer service is clearly very important.
The senior adviser, Mr Peter Renshaw, was excellent in dealing with my queries. He kept me informed throughout the day, he discussed all issues with me thoroughly, he accompanied me to my vehicle and pointed out the work which had been completed.
Jake and Alan delivered top quality information, progress and solutions throughout the month my car was off the road, whilst awaiting parts from the factory.
Had an excellent experience at Rybrook Shrewsbury. Staff were friendly and professional throughout.
Excellent welcome from Peter, friendly service and all done in the time quoted
Staff were really pleasant and kept me updated on my vehicles progress.
Level of communication, sense of urgency and professionalism.
I had no option but to have a new battery, previous one being 10 years old. Having been social distancing since last March I was wary of being in a public place. Peter Renshaw assured me that all safety measures were in place and I was fast tracked.
Fitted my service into one day, plus an MOT, and the car was returned in a condition so good, i at first didn't recognise it!
Your service reception staff resolved the problems & explained how to use some of the cars equipment that I had not been able to find for myself. Everything was done in a friendly & efficient manner. My car was ready & clean at the agreed time.
Very professional.... everyone is masked up... hand sanitizer in multiply locations throughout the dealership... my car was sanitized after a technician had worked on it...
Complimentary MOT carried out
Everything done to very high standard
Told me how long the service and MOT would be and advised me accordingly once jobs complete.
Rybrook and Dan Smart are very impressive
very good service from Samantha from initial enquiry through to delivery.
Easy to deal with, excellent turn around regards queries. My only irritation relates to wording used in various documentation about gap insurance and alloy protection schemes. This comes across as hard sell!
Im very happy with my new BMW and the whole sales process was very easy.
The sales executive dealing with my purchase was actually off on paternity leave but arranged for a colleague to do the handover to ensure I could collect my car on the date agreed
Welcoming staff and efficient systems meant paperwork was able to be done quickly. Covid restrictions inevitably affect handover but these systems had been well thought through to ensure minimal impact.
Smooth easy process considering the restrictions in place . delivery was a good as it could be , cant fault anything. Just a shame i couldn't have the proper handover and explanation but fully understandable
Chris Wood (Rybrook Shrewsbury) was extremely profession and responsive throughout the "digital" purchase. Not pushy at all.
Although we are all experiencing difficult times with COVID 19 my experience with BMW during this period was exceptional
Extremely knowledgeable and competent staff. Positive with good attention to detail and a positive attitude.
Samantha Malcolm at Rybrook Shrewsbury was fantastic throughout the whole process.
I'm completely happy with what I paid for the car and the finance deal. There was no pressure and all my questions were answered. The handover was as good as it could have been under Covid.
The handover was very well organised in difficult covid circumstances.
It was done very COVID safe all of the sale was done remotely except the obvious collection. Despite this I still felt like I had a very personalised sale process, Tareq and I exchanged many emails and phone calls which helped my decision making.
Unusual experience with COVID. Unable to have the full drinks, biscuits tours etc. Dan did a brilliant job of working around it though.
I was kept informed of the progress of my new car. The BMW factory video was a lovely surprise and very enjoyable.
I felt that I was seen to quickly and wasn't waiting around. I was helped to make the best decision and wasn't forced to extend my budget or go for something just so they had a sale
Dan was excellent, efficient and wanted to sell me the car, I was very happy with the deal and would certainly consider purchasing from Ryebrook in the future.
We were satisfied with the sales person and the car was what we expected and delivered when we expected it.
It went as well as was allowed under the COVID restraints but obviously did not compare with previous hand overs.
I was kept well informed on the progress of the purchase of the car. The car was ready in the bay at the scheduled time. Staff were extremely courteous and helpful.
Rybrook Shrewsbury
Shrewsbury
