Excellent service, well mannered and informed

Great service

Very pleased with everything

All aspects from booking to collection were delivered with the utmost care and attention to our requirements.

Very good attentive staff

Great service and customer engagement

Superb Service from the team yet again especially Chris Wimbush, who is a credit to Rybrook.

car was serviced in the time that we were told, no issues whatsoever.

Helpful, friendly and efficient service

Managed expectations completely

The team at rybrook do what they say they will, they communicate well and set expectations properly.

Prompt, knowledgeable and courteous service. Chris Wimbush is a mine of information and so helpful. I bought the car at Rybrook, now live in London but wouldn't take it anywhere else for its MOT or servicing.

I was fully involved with the issues that were raised and I was provided with prompt support despite an obvious busy schedule of work

Same answer as previous fast efficient pleasant service provided

A rare combination of courtesy and efficiency.

For the time you spend with their service representative you have their complete attention. I was recognised as I walked in to collect my car and the service representative provided a full explanation of the work carried out.

Dealt with promptly

Dealt with fault immediately and responded to my needs.

No complaints. All went smoothl.

My vehicle was sorted in a efficient manner From booking in to collection.

From my initial request, to the actual problem being fixed, was a first class experience

Superb

Very efficient and friendly service from Chris on service reception.

General experience excellent

Good service and pleasant staff.

satisfied with the service.

It was the first service for my car and I wanted to know all about it and what work was to be carried out. The valet was also carried out well which is an essential part of making my decision to bring my car to Rybrook.

Good interaction between myself and Rybrook. I felt my vehicle was totally in good hands and I wasn't disappointed.

90 minutes service as advertised done in 87 minutes, excellent.

Staff very friendly and eficient.

staff made it nice and easy for my visit

I always get treated well at this dealership. Even with COVID-19 restrictions I still received good customer care.

I was met with a smile and felt valued.

Quick to drop off the car - Jake was efficient and knowledgeable

Very friendly and helpful staff good social distancing procedures in place in the show room

Because i find them very helpful especially Chris in servce

well looked after and good communication

All went as planned

There wasn't more that the dealer could have done.

Fair price for the work completed.

Easy and relaxed despite COVID restrictions

Pleasant and helpful staff. This was my first ever experience of a BMW service and I was very pleased with it.

Warranty issue resolved without any fuss and a good clean to make it look new again.

I am assuming they did the job well.

Brilliant service

Good service and included additional items at a reasonable price

Current circumstances

good service, service guys (Matt and Jake) are excellent.

Service completed well within timescale given.

Cheerful, efficient and effective

I had no cause for concern

Attentive friendly service.

Great service, disappointing the complementary valet can not be provided but understand why with the covid situation

no problems whatsoever

Very professional and quick service .Thank you very much

Excellent service as always.

The problem was described by email and was followed up expeditiously by a Representative who made all the arrangements to receive my vehicle and clear the work and administration.

I was completely satisfied even though the whole procedure was clinical in it's delivery due to the pandemic that has inflicted our country. The process was conducted in a very safe environment and I felt extremely comfortable with the handover.

The car has been purchased during the COVID-19 pandemic. The experience was not as usual, however, we were happy.

Excellent service and communications during a very difficult time ! Tareq, our sales executive was extremely attentive and accommodating.

Excellent no other words

As good as anywhere else