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No complaint, although I wasn't told when my car was ready for collection
efficient and courteous
Great dealership. I always receive exceptional service when either of our cars need to go there for servicing. Chris, Jake and Peter are all brilliant.
Everything was dealt with as I expected.
Good experience, good availability of timeslots and good level of information
Not only was the work carried out promptly the car was cleaned and valeted as well.
It was a pain to have to bring the car in for this safety recall, bearing in mind that you'd already recalled it once already to examine the EGR cooler. However, it was handled superbly by Jake, including complimentary washing and battery charging.
The car was being collected by someone else, and all went according to plan.
Service is spot on!
Very helpful and speedy
Good all round.
As always, I found the service and communication excellent.
Good service people very friendly and knowledgeable.
Chris Wimbush always ensures I receive exceptional service when I visit Rybrook. I was always kept fully informed on progress and the technician, Cameron Wallace, was extremely thorough and did a very high quality job.
Very satisfied would recommend to everyone
Personable professional service by all staff.
All aspects were covered and resolved.
Everything looked at and sound advice given
Excellent communication, friendly advisors and an honest approach.
Rybrook Shrewsbury is a superb ambassador/ dealership for BMW. Every single member of the team is highly professional. They ALWAYS provide exceptional service. This is my third 7 series BMW from Rybrook Shrewsbury.
Service was completed in good time, price was as quoted, good level of information provided to my questions by knowledgeable staff.
Very helpfull and friendly staff.
All done promptly, efficiently.
I've never been to a place like Rybrook and it continues to grow on me
What I expect from BMW . A great experience
Excellent service as always
Service carried out, excellent timescale
Timing for service was as promised
Car took less time than planned, and they still managed a valet. Work carried out to a high standard.
Very helpful and welcoming.
Waited 3 hours for an M.O.T and brake fluid change, did not mind the wait but would have been nice if I had been kept up to date as to what was happening
Everything was great, only hiccup was the pricing side of things, service advisor stated the service would be £344.00, I showed him £275 + vat did not add up to this but he said he was correct. Upon returning i paid £330 with someone else.
Pleasant and helpful.
Because I was completely satisfied!
The cost was clear ...the service was completed on time and the system in place felt safe in the showroom re COVID 19
The service department were prompt and efficient.The waiting area was very comfortable.
Smooth transaction, work carried out on time and the car came back nice and clean
Resolved an expected 'car-selling-if-not-resolved' issue completely.
because the service was that good
Raj, my service advisor, was clear, pleasant and helpful, all that you need!
Excellent friendly service
Everyone was brilliant
i was satisfied
Did everything I wanted.
Very professional in every way.
Always good service carried out in a professional manner
always received excellent service from Rybrook Shrewsbury
As always at BMW Shrewsbury helpful and a very good knowledge of the cars.
I got what I wanted.
Car was MOted and cleaned!
Great service as always. Dealers get criticised for service. But in the 3 years and various issues or just routine MOT or service. I have never had an issue with Rybrook Shrewsbury
Great customer service
Easy to get an appointment. Appreciated the courtesy car given the length of time the service might have needed
very satisfied and confident things would be dealt with as quickly as possible.i
Work completed and more than satisfied
Courteous, polite and on-time. Although the fault we had checked the car in with could not be found - they clearly went to some lengths of trying to diagnose the fault and make sure that everything was tight and correct. Very reassuring.
This visit was in a long line of such visits to Rybrook Motors and I have got used to very good service every time
All work done to standard and car nice and clean on return
Excellent service, well mannered and informed
All aspects from booking to collection were delivered with the utmost care and attention to our requirements.
Very pleased with everything
Very good attentive staff
Great service and customer engagement
Superb Service from the team yet again especially Chris Wimbush, who is a credit to Rybrook.
car was serviced in the time that we were told, no issues whatsoever.
Helpful, friendly and efficient service
Managed expectations completely
Prompt, knowledgeable and courteous service. Chris Wimbush is a mine of information and so helpful. I bought the car at Rybrook, now live in London but wouldn't take it anywhere else for its MOT or servicing.
I was fully involved with the issues that were raised and I was provided with prompt support despite an obvious busy schedule of work
The team at rybrook do what they say they will, they communicate well and set expectations properly.
A rare combination of courtesy and efficiency.
Same answer as previous fast efficient pleasant service provided
For the time you spend with their service representative you have their complete attention. I was recognised as I walked in to collect my car and the service representative provided a full explanation of the work carried out.
From my initial request, to the actual problem being fixed, was a first class experience
Dealt with fault immediately and responded to my needs.
Dealt with promptly
My vehicle was sorted in a efficient manner From booking in to collection.
No complaints. All went smoothl.
Very efficient and friendly service from Chris on service reception.
General experience excellent
Good service and pleasant staff.
satisfied with the service.
It was the first service for my car and I wanted to know all about it and what work was to be carried out. The valet was also carried out well which is an essential part of making my decision to bring my car to Rybrook.
Good interaction between myself and Rybrook. I felt my vehicle was totally in good hands and I wasn't disappointed.
90 minutes service as advertised done in 87 minutes, excellent.
Staff very friendly and eficient.
staff made it nice and easy for my visit
I was met with a smile and felt valued.
I always get treated well at this dealership. Even with COVID-19 restrictions I still received good customer care.
Quick to drop off the car - Jake was efficient and knowledgeable
There wasn't more that the dealer could have done.
Because i find them very helpful especially Chris in servce
All went as planned
Very friendly and helpful staff good social distancing procedures in place in the show room
well looked after and good communication
Fair price for the work completed.
Easy and relaxed despite COVID restrictions
Pleasant and helpful staff. This was my first ever experience of a BMW service and I was very pleased with it.
Warranty issue resolved without any fuss and a good clean to make it look new again.
Good service and included additional items at a reasonable price
I am assuming they did the job well.
good service, service guys (Matt and Jake) are excellent.
Service completed well within timescale given.
Cheerful, efficient and effective
I had no cause for concern
Great service, disappointing the complementary valet can not be provided but understand why with the covid situation
Attentive friendly service.
Experienced no problems with any aspects of the purchase of the car, and in these difficult times was kept informed of any hold up with import etc.
Considering the purchase was done during the Covid 19 pandemic it was all handled with utmost professionalism. This is my second purchase at Rybrook Shrewsbury, both times the experience was faultless.
Cameron as ever great.
Due to the current situation with Covid we thought that Sam handled everything extremely well. We were always kept up to date with the progress.
Everything went according to instructions.
I was completely satisfied even though the whole procedure was clinical in it's delivery due to the pandemic that has inflicted our country. The process was conducted in a very safe environment and I felt extremely comfortable with the handover.
The car has been purchased during the COVID-19 pandemic. The experience was not as usual, however, we were happy.
Excellent service and communications during a very difficult time ! Tareq, our sales executive was extremely attentive and accommodating.
Excellent no other words
As good as anywhere else