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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The ease of booking in was very good, I could get a slot and courtesy car when it suited me and the competency of the service staff was very good. The car came back to me with all work done...and it was cleaned!

Service

Problem reported with my car weren't resolved on the day the car was brought in and I am awaiting a call back for when the parts will be available. It's now nearly two weeks later.

Service

They quickly diagnosed and fixed the issue getting me back into my car with minimum delay

Service

The sales experience I cannot fault, but the after sales service has completely ruined this, albeit, it may be that BMW itself are the cause of the issue, not Rybook, but they too have not performed as well as I would expect for a premium brand.

Service

I was kept informed during the process. everything was clearly explained.

Service

Very good reporting service following routine service of vehicle. I do prefer the previous system of a stamped Service Book held in the vehicle where I could see exactly what has been carried out and when next service due.

Service

Did absolutely everything expected

Service

Nobody informed me of a change to opening times meaning that I drove to the garage and it was shut. Had to rebook as unable to wait...

Service

I had a problem and it was fixed. It hasn't recurred so far.

Service

Very satisfied. Had hoped I could bring my service forward but not allowed as still 4000 miles to do.

Service

ALL THE TEAM ARE EXCELLENT

Service

Very good experience for the service department from Jake. Very professional and explained everything well including checking I was ok with the courtesy car which I liked

Service

All other dealers that I have use previously have washed and hoovered the car every single time. Also some of my settings were changed.

Service

The car only had a puncture. I am somewhat concerned it took nearly a week to source a comparable tyre.

Service

Every done to my satisfaction

Service

Service completed on time (incl MOT) car clean inside and washed outside

Service

Good service, expensive

Service

Smooth visit, no issues from start to finish.

Service

Kept me uptodate with what was happening. Flexible around pick ups.

Service

Always get good service when you go to Rybrook. Chris in particular is very good

Service

Always good service. I was kept informed. Only downside was the standard of the wash and vacuum after the service; terrible watermarks over my windows and just an average clean. It always used to be (literally) spotless.

Service

Did the job for good price & friendly service

Service

No problem areas

Service

This was the second car we bought within 3 weeks this only happened because we had such good service on the first visit.

Service

Completed a repair at short notice.

Service

Staff were all first class.

Service

The service was exactly what I expected, delivered in a timely manner

Service

All staff friendly, attentive and welcoming. This was our second purchase through Jon - always helpfull, knowledgable and a pleasure to do business with

Service

Pity the engineer / mechanic didn't close down the bonnet correctly - therefore I marked you down

Service

Excellent customer relations

Service

Everything as expected from BMW.

Service

fantastic service

Service

friendly, helpful service.

Service

My car was returned like new.

Service

All my needs were taken care of.

Service

when i bought the car the warning light for tyres would not go off. I reported it and nothing was done, after the service it was supposed to be done but ten miles on the road and it was back on again

Service

Good service

Service

Still, keep calling me Mr Mason. Including my service sheet and bill as Mr Mason.

Service

Happy with the time taken to undertake service. Waiting area great. Still feel that hourly labour rates are too high and I'm afraid the complimentary car wash wasn't up to the usual standard (dirty patches on car paintwork and on door cills)

Service

very happy with the service

Service

Dissapointing visit. I dropped the car off on a wednesday night and told service checks would be completed on the following morning. Got lift to collect car on Thurs lunchtime. Not even looked at.Had to wait 4 hours

Service

From booking right through to collection on completion, the service was dealt with in a friendly and professional way.

Service

Friendly, helpful staff. Don't try to add extras without good reason. Car washed at end of visit.

Service

My car was collected from my house and I was kept informed of anything that needed doing. Then it was returned to me clean and sparkling.

Service

Couldn't do enough to make sure I was satisfied

Service

Wolverhampton cleaned my car, Shrewsbury didn't

Service

Friendly, helpful and any questions are clearly answered. They are very accommodating and make every effort to keep me happy.

Service

Easy and effortless process

Service

Friendly staff, good working area whilst waiting for service.

Service

The people care about the service they provide

Service

Would be very satisfied if the car had been washed properly second time Now that windows all smeared etc Need to check your people that do the cleaning as not good

Service

I always feel welcomed and looked after at this dealership.

Service

As always, courteous service and professional workmanship ensure that my car performs well.

Service

Long term association and service standards high

Service

Very happy all work was carried out and my car was cleaned inside and out

Service

Work was carried out satisfactorily although car clean wasn't that great

Service

staff in dealership were fine and tried their best but seemed that getting information from headquarters was a huge problem

Service

The people I dealt with were excellent and a credit to Rybrook. Not very impressed though with the lack of attention to a fault that clearly exists with the car. Despite reporting it many times they keep saying they can't find it.

Service

The Service, which included requested additions, was delivered on time and to specification whilst I waited and worked in comfort.

Service

Pleased to have courtesy car

Service

What was going to be a low cost replacement of a sensor turned about to be £240 repair but I had no option but to pay as I was away from home.

Service

Very satisfied in all aspects of the service.

Service

Easy to do business with.

Service

I had my car booked in for 8am said would like ready for lunch time all was well

Service

Promises not kept

Service

Difficult to make contact with the right person by phone

Service

All was very good, except the complimentary wash & vac, although some would say its complimentary (Free?) so you should not complain - I disagree. If you are offered a complimentary anything, you expect it to meet a standard. This did not! A shame..

Service

All my questions were answered and my request sorted out.

Service

Very helpful parts(?) assistant (who helped out because the service staff were all busy) took time to understand my needs and made sure that everything was booked correctly for my next visit.

Service

Job completed when promised.

Service

Never had any cause to mark otherwise

Service

Prompt, to time, organised, polite

Service

On this occasion there was nothing I could fault whatsoever

Service

Staff were courteous and helpful but problem not resolved

Service

Very pleasant staff and experience

Service

Service was fairly quick

Service

Good communication with the service department. Hassle-free appointment

Service

Very happy because they accommodated me with the service while I was away on holiday

Service

Clear instructions and completed well within the time scale

Service

Vehicle cleanliness was a big disappointment - car was dirtier inside than when dropping it off and was supposed to have received a vallet. Was also supposed to be washed outside and still had dirt on it when collected.

Service

Identified problem one day, work completed next day at short notice by arrangement. A lift home and car delivered back valeted that afternoon. Fortunately dealer had the parts in stock!

Service

Our car repair was done very satisfactory and the car was cleaned too

Service

As above

Service

Booking with Rybrook is so much easier and personal than it is with Sytner. Rybrook are more accommodating and easier to deal with compared to any Sytner dealerships I have dealt with. A more personal caring approach so I will use Rybrook again.

Service

Car was serviced as required, and cleaned. Have no complaints, and the service pack is good value!

Service

The staff where courteous and helpful nothing was to much trouble.

Service

The work was completed in the time stated.

Service

Once again an excellent service level provided with work carried as requested even with an extra request added on the day, this followed by many previous equally good visits for work to other vehicles in our household.

Service

Promt service,

Service

Everything I needed was taken care of

Service

Car was in for a recall. Ready within timescale and loan car arranged. Friendly customer service.

Service

Good workmanship

Service

There was lack of communication at the early stages and the vehicle took longer than expected for repair.

Service

Nice chap served me, courtesy car process was simple. Although an update has left me unable to use my audio Bluetooth and the valeting is a let down, always left waiting and looks worse than before. Also an interior valet should be offered.

Service

Our experience is generally good. We have experienced some issues with repeat visits for the same issue on the X6 we own .

Service

After sales bad. courtesy car I had when having a service was awful. It was filthy dirty on the outside & filthy inside with food debris all over the back seat. I did report this but don't know if this was reported on but feel I need to say now

Service

As above - work great but never received the body work quotes back

Service

Breakdown to recovery 2 hours ...ok fair enough but three hours sat in waiting room for courtesy car so I could get home....come on.

Service

They kept me updated throughout the day. However ran out of time to do all the work. Unfortunately there was no courtesy car available and no one available to drop me off home.

Service

Fair reflection in my opinion.

Service

Reliability. politeness.

Service

Excellent customer service

Service

Staff were friendly and helpful.The showroom and customer facilities are excellent.

Service

Service is amazing

Service

On time

Service

It is always a good service

Service

Excellent service.

Service

Always extremely helpful.i

Service

Excellent customer service

Service

Even from my vague explanation of a couple of issues the engineer was able to track down the issue and resolve the problems.

Service

Average of 4 -6 weeks to get car in and when the day finally arrives they have the wrong parts. Happened 3 times.

Service

No problems with the car after service.

Service

The front 2 Tyres outside worn double faster than inside and rear tyres. Rybrook said is the natural wear, and not the vehicle wheels alignment issue. I am not satisfied with this answer for a 2 years old X5. I think this is manufacturing issue.

Service

Reference above statement.

Service

These is the fourth new BMW I have purchased from Rybrook Shrewsbury, as well as a Mini Cooper S. We always go back to them, as they give outstanding attention on the Sales side, and equally good in the Servicing of the car.

Service

They found a suitable servicing slot for me quickly and the car was in and out in the time They told me it would be

Service

Enough said above I could mention the earlier poor attempt to smart repair my bumper scratch which again meant returning the car to be done properly.

Service

Sorted issues I had with the m3 ,moth was to much trouble

Service

The service was performed in a timely manner and the handover gave me confidence it had been properly looked over.

Service

Great team with superb customer service. Facility is really nice and they are a very reliable outlet. They do what they say they are going to do when they say they will do it.

Service

Main reason for taking the car in dealt with, car also cleaned as part of the service. Other general checks carried out enabling any potential future issues to be identified.

Service

Disappointed that the air con was not tested before delivery- it had to go back in to be recharged otherwise very happy

Service

Kept informed of works completed and on time.

Service

The staff were excellent

Service

Very happy, kept in contact with me throughout whole process

Service

Seem to be waiting a long time for a small job

Service

Chris has a fantastic team from the mechanics to the staff

Service

Still have received a quote for additional work needed to my aircon nor a quote for tyres two weeks after service

Service

Although my main disappointment is with BMW, I do think Rybrook could have done more to inform me of the situation, and the response from the service booking agent was completely 'robotic' and not what I expected for a long term customer.

Service

See above and everyone was so polite and helpful

Service

Pleasant welcoming staff and as I was waiting for service and mot , I was very pleased and the staff were efficient

Service

Any faults are quickly attended to and all the Staff are extremely helpful. Only once did the garage say they would ring me back and they didn't.

Service

I was left for many weeks without my car I had no information when it would come back and then out of the blue it was done days after I had put over £50 of fuel into the loan car

Service

Poor communication, you can never get them on the phone and when they call back they never leave a message !

Service

I had to pay for BMW's poor decision to fit sub standard radiators that will not take the impact of stones and are therefore not fit for purpose.

Service

All my issues were solved

Service

The service advisor was clear about what the issue was and how it was going to get resolved.

Service

Excellent customer service by Rybrook BMW

Sales

Throughly attention from Dan the salesman from start to finish

Sales

Excellent service

Sales

My only issue was that on collecting the car the pre delivery clean had not been done particularly well and was only picked when I mentioned it. There were bits of vinyl still on in places and poor cleaning under bonnet and boot lid. This was sorted

Sales

My salesman Dan Smart was brilliant. He was patient, polite and helpful. Once I'd chosen the car, I took a while to decide on the colour and Dan went out of his way to ensure I made a choice I was happy with.

Sales

Everybody at Ryebrook Shrewsbury made you very welcome. Dan was excellent as a salesperson.

Sales

As first answer plus we were always kept informed after placing the order. Our phone calls and emails were always responded to

Sales

Always great service

Sales

Ace

Sales

Dealership staff helpful polite and knowledgeable

Sales

The centre came to me.

Sales

Very smooth and professional transaction and very helpful staff.

Sales

For all of the reasons stated above. From the moment I walk in the door I am always met by happy, helpful, friendly staff. From Theresa and the other members of staff on the reception desk to Tarek and Mark to name a few.