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Speedy service and kept up to date with progress
Oil change was carried out in double quick time while we waited and a minor fan issue was checked out at no extra charge.
Courtesy car was available was clean and met expectations
Everything was done that needed to be and in the timeframe. Car was cleaned.
Chris Wimbush went out of his way to help and provided me with a courtesy vehicle whilst everything was resolved.
Car was in for recall, safety check after was excellent & they identified a bulge in the tyre wall which I was not aware of.
Rybrook Shrewsbury have an excellent, friendly service and give their customers a very good experience even in these difficult times
Nice staff, efficient service
Chris is great who looked after me
Personal service is excellent.
Good communication and explanation.
The staff member at the service desk was very friendly and helpful. They knew what was required and checked all that was necessary. No un necessary work was carried out or charged for, The free park & ride tickets into Shrewsbury were very useful.
Easy to book service & pleasant staff
The service video was a complete revelation which great comfort in knowing my vehicle was in the hands of professional skilled people who had customer satisfaction at heart.
Staff are friendly and knowledgeable, all work carried out professionally. Peter Renshaw was particularly helpful with sorting quote/booking car and looking after myself and the car
Efficient handover of my car/loan car and nice & clean upon collection
Been dealing with this dealership for years and always get satisfactionGave
because the work was done really quickly & everything was made simple. Staff were also lovely
Nothing to fault
The service staff are very good.
Was looked after very well
Chis Winbush and the team at Rybrook Shrewsbury are excellent and Chris Winbush made sure that dispite very short notice the work on the work on the X3 was completed on a Friday thus facilitating us taking the car on our holiday in Wales the next day
Good customer service will use in future
We have never been let down by Rybrook. Always courteous and professional, and the coffee is always welcome.
Service adviser very professional and polite
Staff give customer good service
The matter was dealt with immediately by them and the service department undertook the work straight away.
Have always completed jobs to our satisfaction.
Polite friendly staff .
The experience was painless and waiting time to a minimum considering the situation we are all in .
Great staff, nice comfortable environment in which to wait. Very efficient
Easy to book service, completed whilst I waited and good facilities whilst waiting
Always good work and car always lovely and clean.
Excellent thank you.
Taraq, was brilliant keep me informed and update at every stage
The appointed time was kept to, the car was in tip-top condition, well cleaned and well tuned with all the checks carried out. The service manager was polite, friendly and very efficient.
Car cleaned. Small scratch dealt with. Able to wait in comfort
Very satisfied, I was kept up to date at all times, a courtesy car was arranged last minute & very friendly
Thatch looked after me
Proper attention to detail and pleasant to deal with.
Service was done on time
Very friendly and well spoken staff
Chris in service reception ensures that the experience is a pleasure and communication is paramount.
They know how to look after my BMW X3.
Friendly staff prepared to go the 'extra mile'
Efficient service was kept informed and it felt safe.
The Service and Warranty work was carried out and I was kept well informed throughout the process. I also found the lack of hard sell for additional stuff (eg tyres) a refreshing change.
The car was in for a recall and at the same time I had two new tyres fitted. Chris Wimbush, as ever, was his usual expert and helpful self. The work was done promptly and the price was competitive.
Friendly, courteous, and easy to deal with.
swift service, paper tracking was simple and easy...no complications
Included future work to save me returning in a couple of months. Kept me well informed of progress. In spite of Covid restrictions, waiting area still pleasant.
Things were sorted out very quickly
What a completely different experience at Rybrook, Shrewsbury compared to Haliwell Jones at Chester. Three times I travelled to Chester for a warrantee issue with no result. Fixed straight away at Rybrook while in for service.
Reception service was efficient & professional.
Delivery of my expectation. Spot on
Very efficient and very friendly service especially my service advisor Chris.
Prompt and quality service
Always friendly and professional
Very helpful very straight forward service
Good seating area and coffees - was very well looked after while I waited for my car to be serviced. The gentleman I saw was very professional and friendly Having a flat in one tyre was pleased that a new tyre was fitted at this appointment
The staff are helpful knowledgeable and make you feel valued
I liked the video of the health check on my car. I needed a new tyre and asked for a complete wheel alignment. Despite this, the car was still ready on time and was beautiful washed and vacuumed.
I had a while you wait service, which was finished in about 2 hours. Had facilities for me to work whilst I waited, service administrator (Raj), very knowledgeable & friendly, car came back immaculate after a valet
The service I received was excellent. The price was very reasonable, especially for what was included.
dealt with the problem honestly -
All work done as promised at acceptable price
dealer is excellent
Efficient and good quality service.
I could book via my app and the onsite team had everything ready upon my arrival.
Great communication and regular progress updates. The staff know me and often make time to ensure that all of my requirements are met.
Quick doing the job with excellent service
I have always received a high quality of service from Rybrook Shrewsbury. All their staff are courteous and have a great knowledge of their role. Will always go that extra mile.
Done in timely manner
Wheel repaired under cover purchased during the car sale. Quick print repair without any issues or unnecessary paperwork.
Very helpful service advisor.
Easy to book in, polite staff, service finished on time . Excellent service
Raj was very helpful and even highlighted , and solved a problem from Rybrook Worcester. Excellent service from Raj and Rybrook Shrewsbury.
good service.particularly liked the video report of the underside of the car.
Everything was explained and any pricing arranged upfront. Very efficient service and customer service
Friendly, helpful staff and no problems
First class service from start to finish. Can't recommend this garage highly enough.
I didn't have to pay ??
Bearing inmind the current Covid-19 restrictions you are having to operate within it is impossible for you to offer quite the same customer experience as normal. Apart from this the actual service was carried out as effectively as ever.
Rybrook Shrewsbury is a first class dealership in every way!
Always helpful - Jake was excellent to deal with
Excellent service from staff
Very helpful interaction
Completed on time and car cleaned as well
Pleasant helpful staff & first class service
Always receive an excellent service when dealing with Chris
Excellent service from beginning to end. Was kept fully up to date with progress by Paul. Felt very Covid safe. Can't fault it
Work carried out quickly and at the agreed price
Efficient and reliable
Very satisfied with the service and professionalism of the staff
Although my car went in for a recall, a problem with brake pads was spotted and the relevant information and advice was given . It was most helpful.
Treated with respect and problem solved quickly..
Everything was done as requested and I was offered a complimentary car wash and valet. The service manager Raj deserves a mention for his exemplary customer care.
Friendly and knowledgeable staff very good thankyou
Jake is a huge asset to your team. Friendly, professional and organised. Whilst I waited for my car to be seen to, I could hear his phone calls and see the people he was dealing with. He was none-stop and on top of everything.
Completely on time schedule
They sorted my problem with no issues
From booking in to collecting my vehicle, the service the team provode is excellent. They communicate all the costs and works that need doing and I'm confident that any work they do will be of high quality.
Very good with all that was done.
Very good and fair price
The service provided was completed efficiently and the personnel involved kept me fully informed in a professional and friendly manner.
I have always been impressed with the customer focus provided by Rybrook. Based on the current restrictions they have certainly gone the extra mile to ensure customers have a safe environment. I was updated on progress. Nothing is too much trouble.
Staff were so understanding and efficient
Very friendly and helpful
Great environment to wait in , attentive service staff, knowledgable staff, attention to my personal needs.
Very helpful pleasant man who dealt with the service
Professional, friendly and polite staff..... just as it should be.
Friendly and helpful
Did everything I wanted and serviced the car in time scale I needed
I have been customer of this branch BMW Shrewsbury for 15 years and u have no negative or faults with the service .. excellent
fast and so nice service
Peter was very professional in dealing with the issues
Very efficient especially during the pandemic.
It all to do with the staff...
Staff really helpful & keen to deliver great customer service.
Very friendly and helpful after an appalling service from breakdown customer service Rybrook service team proved how to do customer service properly
Care taken to ensure the job was completed to a very high standard
In these difficult times with covid I felt completely safe while waiting, the service team kept me informed how long the process will take.
Everything done on time and as required. Also very efficient Covid precautions.
I complete a 100mile round trip to continue to have my vehicle serviced with Rybrook Shrewsbury. Sales team were amazing at the point I purchased my car (kudos to John Owens) and every contact with the service team thereafter has been fantastic
Professional, courteous and all contact positive with good humour
I have been with BMW Rybrook and it's predecessors in Shrewsbury since 1994 and have always been happy with the service.
The rest of the experience was great.
I have never bought a car from Rybrook BMW but I certainly would again after the service provided by sales executive Dan Smart. Dan came in on his day off to oversee the hand over of the car - this was smooth and efficient.
Apart from covid restrictions they have made the process easy for me as a customer.
Very helpful knowledgeable staff.
Dan Smart was very polite and professional in the manner in which he communicated with me and in his handling of the sales process. However, I would have liked a little more attention given to the valeting of the vehicle before hand-over.
Tareq was great at helping me explore my options to find the best solution that met my needs.
Sales executive very professional
Despite social distancing it was still a great experience
Quality sales person, reall helpful and patient with my constantly changing plans.
Great customer care. Made process of buying car very easy even in COVID times. Dan salesperson from shrewsbury has been very friendly and gave constant feedback about the status of the delivery of the car.
only downside was that due to covid restrictions, a full handover wasn't possible. the bmw videos on youtube helped a lot though.
The entire experience was without fault during the order, payment and delivery processes. This was especially relevant and important to us as it was during the challenging times brought about by Covid 19.
Very helpful never had a problem smooth service
I was kept informed throughout and the service was very good from the salesman
Best job under the circumstances. Plenty of time to look round the car and discuss the features. Easy to arrange an appointment. The car was in pristine condition with plenty of fuel.
Rybrook and Dan Smart are very impressive
very good service from Samantha from initial enquiry through to delivery.
Easy to deal with, excellent turn around regards queries. My only irritation relates to wording used in various documentation about gap insurance and alloy protection schemes. This comes across as hard sell!
Im very happy with my new BMW and the whole sales process was very easy.
The sales executive dealing with my purchase was actually off on paternity leave but arranged for a colleague to do the handover to ensure I could collect my car on the date agreed
Welcoming staff and efficient systems meant paperwork was able to be done quickly. Covid restrictions inevitably affect handover but these systems had been well thought through to ensure minimal impact.
Smooth easy process considering the restrictions in place . delivery was a good as it could be , cant fault anything. Just a shame i couldn't have the proper handover and explanation but fully understandable
Chris Wood (Rybrook Shrewsbury) was extremely profession and responsive throughout the "digital" purchase. Not pushy at all.