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we had a video showing us the underneath of the car etc, never had that before found it very interesting,
Booked over the phone by Gabby, very efficient and looked after by Jake Young on the MOT day, First class service and assistance as usual by Jake.
Big thumbs up to Pete Powell
Dealt with efficiently, advised costs and length of time to complete work.
In addition to my comments at Question 1 above, measures to protect customers and staff from Covid infection were very of a high standard and constant cleaning and sanitising of surfaces was evident.
Difficult time with a major recall but after a slow start I finally got a good reliable contact who has helped me out a lot. I think his name is Luke?
There were complications requiring a second visit but this did not faze the staff or the system
Good social distancing
My service advisor jake was friendly, polite and very informative. He was professional and courteous throughout
All the time I know what happened with my car.
On time, helpful.
Allan was good as gold in keeping me updated throughout the old job
Raj, from the Service Desk was extremely polite, helpful and resolved our issue in a professional and timely manner. He maintained contact and updated me constantly on the repair work. The car was returned cleaned.
Easy process from start to finish. Only thing missing was the coffee and biscuits. Damn you COVID!
As previous question.
Effective and reliable
Jake and Chris in Service are always professional yet friendly, knowledgable and helpful. Can't fault them
Polite professional service. Very apologetic about requiring second visit and no additional charge for second visit.
Great staff especially Peter powel and Chris from service very helpful dispite dealing with a disgruntled soul as myself lol
5 star would of been given but unfortunately had to revisit due to parts not being available
Again, prompt response to my forgotten MOT - booked for next day.
service was simple to arrange, always frinedly and helpful staff at shrewsbury, even washed and vacced the car
Work done in slotted time frame
Had an excellent experience at Rybrook Shrewsbury. Staff were friendly and professional throughout.
Excellent welcome from Peter, friendly service and all done in the time quoted
The senior adviser, Mr Peter Renshaw, was excellent in dealing with my queries. He kept me informed throughout the day, he discussed all issues with me thoroughly, he accompanied me to my vehicle and pointed out the work which had been completed.
Staff were really pleasant and kept me updated on my vehicles progress.
The service team always professional and friendly and always happy to discuss any problems. Excellent communication on progress and what has been done.
Jake and Alan delivered top quality information, progress and solutions throughout the month my car was off the road, whilst awaiting parts from the factory.
Customer service is clearly very important.
Level of communication, sense of urgency and professionalism.
I had no option but to have a new battery, previous one being 10 years old. Having been social distancing since last March I was wary of being in a public place. Peter Renshaw assured me that all safety measures were in place and I was fast tracked.
Very professional.... everyone is masked up... hand sanitizer in multiply locations throughout the dealership... my car was sanitized after a technician had worked on it...
Everything done to very high standard
Your service reception staff resolved the problems & explained how to use some of the cars equipment that I had not been able to find for myself. Everything was done in a friendly & efficient manner. My car was ready & clean at the agreed time.
Complimentary MOT carried out
Fitted my service into one day, plus an MOT, and the car was returned in a condition so good, i at first didn't recognise it!
Told me how long the service and MOT would be and advised me accordingly once jobs complete.
Professional, quick service and covid safe.
Peter was very helpful, pleasant to deal with and arranged a quick turnaround. Work was completed much earlier than expected.
Very friendly staff helpful got the job done with no issues
Checking in was quick and well handled given the current COVID situation. The waiting area was very well spaced out and comfortable.
Polite staff and sorted quickly
The team went above and beyond to look after us
My BMW approved used car broke down on thursday 17th dec , I contacted Synter at Oldbury where I had purchased the car three months previous, they said they could not fit me till Jan 4th , I contacted you on the same day, it was fixed next day!
The problem with the car was dealt with efficiently and in a timely manner. Raj and Chris were both very helpful and dealing with them was stress free.
Excellent communication throughout the process, friendly and informative staff, Covid-19 safety measures in place with a socially distance waiting area
Completed on time
Job done well and service personnel excellent
The Service advisor was extremely courteous and took note of my questions and had them checked out to my satisfaction.
Job was completed on my car and returned with a wash and clean happy days
Service handled quickly and at a fair price.
No issues at all and very happy.
Friendly and great service
Great service and personal care provided.
Great staff super service and always very friendly
The member of staff I have dealt with this and past visits always treats us extremely well ,unfortunately I don't know his name he is the first desk in the service area
Excellent service and customer care.
I was able to wait in comfort while m o t and brake service carried out.
great staff and great service
All expectations met.
Nothing was too much trouble even in the current climate we are living in. Raj really looked after me he was so helpful nothing too much trouble. The car was clean on collection. just cant fault your service at all many thanks
Raj was excellent - thank you
Could not wish for better, friendly and professional from start to finish
Staff are pleasant and helpful. Been using Rybrook Shrewsbury for many years.
Reliable, efficient, didn't keep me waiting
The service carried out on my car was very satisfactory and I was kept informed as to progress. My car was also washed and cleaned inside and out.
Keen to deliver good and speedy service. Always endeavoured to solve the issue.
Car was efficiently checked & cleaned inside & out before I collected.
Very honest and good service. Excellent in terms of crovid-19 measures.
Brake service, pain free and reasonably priced.
Brilliant communications from Jake in the service desk. Kept updated through-out. Credit to the team.
Jake's always polite, friendly and helpful.
Timely, anticipatory, saved me loads of time and hassles.
The professional approach and customer service focus was much appreciated
The gentleman on the service desk was very friendly and very attentive. He hadn't long moved up from the body shop to the service department. But was very customer focused.
I felt that I was seen to quickly and wasn't waiting around. I was helped to make the best decision and wasn't forced to extend my budget or go for something just so they had a sale
Dan was excellent, efficient and wanted to sell me the car, I was very happy with the deal and would certainly consider purchasing from Ryebrook in the future.
It went as well as was allowed under the COVID restraints but obviously did not compare with previous hand overs.
We were satisfied with the sales person and the car was what we expected and delivered when we expected it.
I was kept well informed on the progress of the purchase of the car. The car was ready in the bay at the scheduled time. Staff were extremely courteous and helpful.
Dan was very helpful indeed and did everything he could to meet my needs.
Great handover - car immaculate!
Again, nothing was a problem and every query was dealt with swiftly and professionally.
COVID restrictions spoil a little if the experience and it was pouring with rain. Neither of which BMW can control.
Once we'd decided the model we wanted, it was ordered, paperwork was mostly signed online and we were given a staff member car of the same model to try for a day, which was very helpful. James kept us fully informed during our wait.
Great communication and help with choosing the car
Samantha was pleasant and easy to deal with although there was no final bill until 2 days after delivery when I was prompted by phone.
The help that I received and the very friendly service in very difficult times was 100%
Felt comfortable at all times .James was very thorough in his presentation
Good presentation of new car,everything explained,nothing too much trouble
Under current circumstances it was very good.