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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager - Used Car Sales

Peter Powell

Aftersales Manager

Martyn Gough

New Car Sales Controller

Jamie Wray

Senior Used Car Sales Executive

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Tina Costello

Receptionist

Abbie Pugh

Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Jo Evans

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Cindy Parry

Accounts Assistant

Jake Dorricott

Accounts Assistant

Kyle Smith

Trainee Accounts Assistant

Cameron Short

New car Sales Executive

Tareq Ahmed

New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Jack Jones

New Car Sales Executive

Rupert Thrower

New Car Sales Executive

Stefen Wasiak

New Car Sales Executive

Matt Smart

Senior Product Genius

Chris Wood

Product Genius

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Dan Smart

Progress Chaser

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Amy Talbot

Service Advisor

Gabby Davies

Service Advisor

Chloe Hobbs

Service Advisor

Beccy Hunt

Bookings Administrator

Mandy Ellison

Bodyshop Advisor

Heather Mauchlen

Service Administrator

Adam Fokianos

Service Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

Wayne Bardell

Site Co-ordinator

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because the inspection and prompt action revealed a damaged tyre that could have resulted in an accident

Service

Service carried out quickly and car returned clean.

Service

I needed a courtesy car and had to inconvenience a work college to get to and from work that day. (I couldn't wait a few weeks for one to become available).

Service

Left stranded New Years eve, 25 miles from home

Service

There is always room for improvement

Service

Car not delivered by time I arrived home. Fortunately someone answered my call at 6:35 pm to confirm car still there but not why.Rec'd call 08:00 hrs next day saying car on its way.It wasn't and I called again.Arrived 4hrs later.I live 10 mins away!

Service

The car informed me it needed a service but it really needed an inspection.I was going to be charged for an MOT even though we knew it would fail. (I was not charged for the MOT after querying this)The dash cam was disconnected and not reconnected.

Service

I have owned the X3 for two weeks at the time of my visit and all the issues raised were not concluded.I was not happy with the service I received from the service reception advisor as he was very negative about my problems.Not as expected from BMW

Service

Work done was completed as described

Service

I arrived expecting to have the final service from my 5 year contract. I was very disappointed to be told that I was not eligible because I was 2,000 miles over my limit, although I was still in time.

Service

Left feeling that my concerns weren't dealt with

Service

See above as I had to return back to Bmw for retest! If sensible priced tyres I would’ve had them completed on the day!

Service

There was confusion about ordering the replacement part: initially Offside version was ordered, when the Nearside was obviously (visually) faulty.My scheduled appointment was delayed one week.Eventually performed the service requested as expected.

Service

The service was very efficient and kept us informed with the progress. We were provided with a courtesy car and our car was returned to us very clean.

Service

A delight to deal with ethe team

Service

Excellent service from Chris wimbush.

Service

Diagnosis and mended in a timely manner

Service

same again, very pleasant and helpful. service was done as said

Service

Service was good.

Service

The booking by telephone to return of my car was efficiently carried out and all the staff most friendly

Service

Jake at Shrewsbury was very helpful, that's all you need

Service

I always find it easy to arrange services etc and staff keep me informed of what is happening when they have my car.

Service

Facilities were clean and modern and the service friendly and efficient,

Service

As above. A general happy feeling after every visit.

Service

Free service under warranty with no attempt to up-sell

Service

Service was good but I did not enjoy having to wait twice for periods of 2 hours at the garage.

Service

I have confidence in the workmanship and any problems with the vehicle are highlighted.

Service

Thought I was just booked in for a health check and would only be an hour, however when I got there I was informed there was a recall in my car and it would take at least a few hours.

Service

Disappointed we have had two significant issues with the suspension within 3 months, that said works were carried out very promptly.

Service

Helpful, not pressurised.

Service

It's always ok and the ambience of the waiting area is good with drinks and up to date newspapers and magazines .

Service

Hassle-free but would like to have a report on the car's condition particularly degree of tyre tread depth and brake wear so that if any work needs done in the coming weeks / months this can be arranged

Service

as above plus the cost offered for replacement tyres is some 30% higher than available elsewhere

Service

Prompt and courteous service

Service

As above; swift efficient service and pleasant staff

Service

Replacement tyre dealt with professionally and efficiently following puncture.

Service

The job was done on time and the staff were helpful.

Service

No complaints at all regarding this visit to Rubrook

Service

Always friendly, supportive and informative service.

Service

All jobs completed as requested kept imformed

Service

Good Service, only downside car was not ready for collection on time when promised.

Service

Quick response to my emails and questions.

Service

just a few dog hairs left after the valet

Service

Courteous,friendly,no issues whatsoever...

Service

high quality service, comfortable waiting area and helpful staff

Service

I was given a report on my tyres and was led to believe that I had a split in the near side rear tyre ,and was told that it was in a dangerous condition, now having had the said tyre checked by a tyre company ,was told the tyre was not dangerous .

Service

Very Good service

Service

Everything completed totally satisfactorily

Service

Price was fair and service quick

Service

I was well received, looked after and all questions answered

Service

The issue was fixed and my car came back shiny and clean. What more could you want? Thank you

Service

All completed professionally and timely

Service

No faults

Service

Car was serviced and given a free wash and vac and I was given a loan car for the day, service was completed and wash and ca done .Car was still dirty

Service

Very little detail on what was done to my car. No explanation as to why the service indicators are still on. Overall, for the cost. Not a good experience.

Service

Everything to be done was fully explained and fulfilled.

Service

Service was good and problem with promised loan car was overcome by providing alternative transport. Communication could have been better but response was good when contacted.

Service

I was told it would be between one and a half to two hours which it was, I read a newspaper had a drink and sat in a warm comfortable seat.

Service

The problem was rectified

Service

Some difficulty in getting Receptionist to transfere my call to the Service Dept when BMWB Systems were down, when calling across the office would have achieved it. Service Dept were very good.

Service

Couldnt do enough for me referring the matter to bmw technical to try and get it resolved sadly still ongoing.

Service

Chris on reception is great

Service

Was quoted £30 for MOT but invoiced £54.85 when I complained refund given. Reported faulty passenger side front window and some minor rust blemishes on car when booking in, the window is still faulty does not wind down and no feedback on rust.

Service

No follow up ,not even a phone call ,to explain work found during £500 service .

Service

Very professional.

Service

I have a problem with the passenger face level vent, which has a crack in the moulding. I was told that it was necessary to contact the selling dealer in Chester and that I would receive a call when that was done. To date no call has been made.

Service

Work was completed within the timescale promised.

Service

Marked down simply because the vehicle was not cleaned even though specifically asked if I wanted it done.

Service

Very good would recommend this service to any one of my friends

Service

Great customer experience as usual

Service

I am very happy with the service provided over the last 16 years and still travel to them to buy new vehicles and servicing despite moving away from their immediate catchment area. I have a good relationship with them which I value.

Service

Service is always good a Rybrook. I had a slight problem and it was sorted with minimal fuss.

Service

See above comments

Service

The work was completed on time and the service manager was available to answer our questions on additional warranty work required.

Service

Pleased with straight forward MOT service, and with being kept informed of how work on the car was progressing. Prices were reasonable too.

Service

I worked whilst I waited, work station and internet connection was great.

Service

Swift diagnosis, feedback and work delivery

Service

Very good service but it took quite a long time waiting

Service

The car had new rear brakepads fitted last November, and the display is saying 47000 mor miles until they need changing, however they have been listed as advisory to be done at sometime as only 4mm left.Know idea who or what to believe.

Service

Easy to book in car provided and helpful and friendly

Service

The staff are always friendly and respectful, nothing is too much trouble.

Service

Never solved my problem despite being told my car was ready, bit of a fiasco really waited over an hour.

Service

The service team are always willing to go the extra mile and make the experience smooth and painless.

Service

Really friendly efficient service

Service

I feel that I should have been notified about the damage found and I am surprised that this did not happen as the offside Headlight was actually broken.

Service

Easy from booking in through to completion - Just how we like it

Service

Car went for service but was not cleaned inside as promised. A shake off of the mats inside is not a clean. Otherwise, I was very happy with the service and the clean outside the car.

Service

Friendly and helpful staff. Lovely surroundings.

Service

Problem was solved and cost was teasonsble

Service

Very satisfied ( passed m o t ) process went smoothly

Service

Very good

Service

Very efficient from booking to end of service including the pickup and return of the car

Service

Service is well carried out & car cleaned !

Service

I got a free courtesy car even though due to work commitments i had to drop my car off a day early and pick it up a day late.

Service

Had to spend most of the day in your Showroom due to the fact there was'nt the tyres we required,as we were advised not to drive the car due to puncture .

Service

A few surprises which I was not totally happy with

Service

Salesman was spot on,was expecting a better delivery and handover for a brand new car,nothing fancy whatsoever,very very long wait for car to be delivered also

Sales

Excellent sales advisor, communication was excellent and I was kept fully up to date whilst awaiting delivery of my BMW

Sales

Speedy and easy, had the car within a few days of initially looking at one

Sales

I’m disappointed because the car was not detaileted

Sales

Easy and straightforward.

Sales

As above. The whole purchase experience was a delight. Samantha Malcolm was superb - she didn’t pressurise me, yet provided all the information I needed promptly and efficiently. She and the whole team, including the receptionists treated me so well.

Sales

Initial invitation chaotic almost walked out day saved by 1sales person who has now left the company. This caused further confusion requiring more effort on our part

Sales

Salesman Martyn Gough was brilliant, he listened to my requirements and gave me the very best customer experience .

Sales

I was treated well but I had to wait for the number plates I had chosen to be taken off my car and the allocated ones to be put on.

Sales

Outstanding modern showroom. Made to feel most welcome. Delivered on time. No problems

Sales

Completely satisfied with the process of purchase of our third new BMW from the Shrewsbury Rybrook branch.

Sales

I was very pleased with the purchasing process and staff. I received a fair price for my trade-in and a competitive price for the new car. When I collected the vehicle I was not happy with the Genius and the internal car windows were dirty.

Sales

Took slightly longer in teh handover than expected. Unveiling in main showroom not dedicated area - otherwise 5.0

Sales

Over promised and under delivered, I had to chase and hardly ever got a call back. Received one call a week after getting the car but was unable to answer and was told that I would get another call the same day. Still waiting and its nearly 2 weeks.

Sales

because of the ambience and efficiency

Sales

Tareq the sales executive very helpful and provided good information and answered all of my questions

Sales

Couple of small procedural points that did not go as expected but too small to mention.Salesman had to send car back to be re cleaned because he was not happy with it. Whilst it was clean when handed over I have had it cleaner after a service.

Sales

Sales and tech guiness very knowledgeable and keen to show all info

Sales

Callum, Mark and all the team at Rybrook Shrewsbury made us feel like valued customers and welcomed us into the BMW family

Sales

Fantastic service from Tareq and Mark

Sales

Jack was very attentive and courteous. Knowledge of the product was good. Delivery of the vehicle was an excellent experience.

Sales

The service and customer care was class a excellent

Sales

Martyn is extremely professional but personable at the same time. It is why this is my fourth car from Martyn at Rybrook. I have benchmarked against other BMW dealerships and can say that Martyn and Rybrook continue to excel against the rest.

Sales

Everything was awesome, I wouldn’t buy a car from anywhere else

Sales

It is what I experienced from the dealership.

Sales

Again, the management and Samantha were extremely helpful and I couldnt recommend them highly enough.