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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Used Car Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Jamie Wray

Senior Used Car Sales Executive

Tareq Ahmed

Senior New Car Sales Executive

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Abbie Pugh

Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Jake Dorricott

Accounts Assistant

Malgorzata Studzinska

Accounts Assistant

Kyle Smith

Trainee Accounts Assistant

Samantha Malcolm

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Jack Jones

New Car Sales Executive

Rupert Thrower

New Car Sales Executive

Stefen Wasiak

New Car Sales Executive

Chris Wood

Product Genius

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Dan Smart

Progress Chaser

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Amy Talbot

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Beccy Hunt

Bookings Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

Wayne Bardell

Site Co-ordinator

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car was returned without been washed or hoovered.

Service

1. Service advisor didn't know everything my car was booked in for (assume because whoever took the booking did a poor job of making notes). 2. I asked for cosmetic repair check and contract review while it was in, nothing got done.

Service

They fixed the problem as soon as the parts were delivered

Service

See above, however if there are no service books any more how do you show future buyers a service history, car cleaned externally but not internally, I clean it every week but again a full package at a premium brand?

Service

As above. Can't criticise

Service

I have run out of superlatives !

Service

As above

Service

I wasn't offered tea or coffee whilst waiting.

Service

small mistake on their part (forgot to order a part), but called me, made me aware and ensured I had a loan car--cant really complain about that! honest and helpful

Service

Was told car had been cleaned- it hadn't.

Service

Top customer care and satisfaction is always Shrewsbury's priority. The service team where excellent in making sure all my needs where taken care of and my vehicle was sorted out in good time.

Service

Having brought my car in at 7.20 requesting completion by 4pm and a call beforehand I was somewhat surprised when at 4pm I had to call to be advised that it wouldn't be ready until gone 5 reason given that's just how the it works sometimes!!

Service

Couldn't ask for more, Chris has always looked after us very well.

Service

Booked service only. Told on arrival needed a software update and this would take an extra hour - could have told me beforehand . Steering covered in sticky crap that was also left on OBD flap. Keys sitting on service desk no agent - wasting my time.

Service

Only a brake fluid change so nothing major to judge by

Service

My car went in for a first service, collected as arranged. Asked the driver to ask the body shop for a quote for some minor bumper damage in addition. Car returned, poor valet, although all service report indicators ticked green, text very different.

Service

Same as 1 above

Service

Because I was fairly satisfied, I wasn't quoted for the recommended work, no explanation was given as to why the tyre wear is odd and the service interval was not reset

Service

No complaints at all.

Service

I had booked a courtesy car but it was then not available for me . I was notified the day before but I couldn't change my plans so had to arrange lifts

Service

Problem fixed quickly and efficiently

Service

Because as soon as my wife and I walked in someone asked if they could do any thing for us, but as I had been there before and new where I was going I said no thanks. But that's the thing at rybrook Shrewsbury you always feel relaxed.

Service

The lady that booked us in was friendly and efficient even thou she explained she was new to the role and was learning it did not show

Service

Confidence in my car being road worthy, safe and reliable.

Service

Service was as expected, and the service pace is good value.

Service

Yes work was completed and phoned to confirm car was ready for collection

Service

Initial call back rather slow but the car was booked in efficiently on a day of my choosing. Car collected and returned within expected time frame. Driver extremely courteous

Service

At the service 2 weeks earlier all work could have been done in 1 go if I had been properly advised

Service

I use to give 5 star but not this time because The service is not very good ....

Service

Friendly, helpful always. Excellent. Knowledgeable.

Service

Simply Chris Wimbush, excellent customer service skills.

Service

Courteous and efficient personnel

Service

Has always been satisfactory

Service

No problems

Service

I asked for a price quote for some additional work and I'm still waiting!

Service

There has been no difficulty at any time

Service

Excellent communication and treatment

Service

Communication was difficult. Phone wasn't answered for a long time. Nobody knew when my car would be ready. Didn't call back as promised.

Service

He was very good and polite

Service

Great service from the team at the time.

Service

Fantastic, attentive, pleasant people - what else is there to say?

Service

Comprehensive vehicle check carried out quickly and thoroughly.

Service

Lacking communication- also

Service

Job took longer than I was led to believe.

Service

Great communication and flexibility to help out with a situation caused by others. Always cheerful as well which helps.

Service

as above. Entirely because Adam Fokianos and his manager gave excellent customer care and service.

Service

On time, all good

Service

It was intimated to me by the service lady, that because I was waiting she would fast track the car through the garage for an oil service - 0930 appointment; 3.5 hours later the car was ready.

Service

Only based on our most recent experience, previous experiences have been far from what we would expect from a prestige company.

Service

From arranging the appointment to completion of the work the staff were efficient and kept me informed at every stage of the process.

Service

It was fine - with a report of the work needed

Service

Excellent level of service, from all staff.

Service

Always find the service department very efficient and friendly, and Chris is always very helpful

Service

Service completed as agreed on time

Service

don't think service could be bettered

Service

Quick and efficient.

Service

really good

Service

The only complaint in all our dealing with you is that I had to wait for an hour for my car to be ready and it was not valeted on the inside.

Service

nothing seems to be too much trouble

Service

Professional on time

Service

had to wait 4 over hours for service and software update and no curtesy car available on saturdays

Service

Got car booked in quickly for 2 new tyres. Only waited for 1 hr to be done.

Service

Excellent service and friendly professional staff

Service

Dealership was good to deal with and responded in the time frame as agreed unlike other BMW dealerships.

Service

Had 1 year car health check. Booked in for 12. Told it would take 1.5 hours approx. So not to pressure said we would come back at 3pm. Car wasnt ready until 3.30. To be fair it was delayed having the complimentary wash and vac.

Service

Work completed in timely fashion, helpful Service staff, valeting a nice touch. Courtesy car untidy with unpleasant odour. Bonnet incorrectly fastened / had to stop on way home. Had to reset tyre pressures

Service

Dealt with in a timely manner and everything done as requested

Service

The service itself was fine

Service

I thought I could trust a main dealership. I had this experience 2 years ago and then decided to give them another chance. Very very dissapointed.

Service

Great staff and always a pleasure to walk into the dealership.

Service

Very slight delay in pick up

Service

car was sheduled for collection at 14.00 hours, this was then pushed back to 15.00 hours but was still not ready at that later time. It had not been cleaned/valeted then the receptionist took 10 minutes to locate car keys

Service

Everything was explained and very friendly

Service

As above. I still haven't a clue what is wrong with our car as Abbie couldn't explain.

Service

Same as above - everyone we came into contact with was friendly, courteous, polite. Absolutely nothing to critricise.

Service

The staff were very helpful but I'm not impressed with technicians trying to pull the wool over my eyes with a service issue they claimed was my fault.

Service

Friendly, helpful staff. Chris Wimbush, in particular, is great and a credit to the organisation.

Service

Great service & value, very surprised at the cost differences between BMW garages

Service

Staff really helpful, polite and friendly a completely different experience from my previous dealership in Guildford

Service

quick and easy service

Service

Apart from my previous comment everything was fine. The staff looked after me and everything explained

Service

Everything was good apart from I mentioned that over the last two weeks my tyre pressure warning had come on, I mentioned checking to see if I had a puncture, was told it was okay but I have since found a screw in my tyre. What else was not done??

Service

I have used them for almost 20 years and apart from one incident have always had very good service

Service

BMW gave me a time for completion/pick up and it was ready.

Service

I was made to wait over an hour to collect my car despite being called an hour before arrival to say that my car was ready. They didn't properly clean the inside of my car either.

Service

ON MY FIRST VISIT FOR THE SMART REPAIR TO A BUMPER, AND TO A SCUFFED ALLOY, NEITHER JOB HAD BEEN COMPLETED PROPERLY, RESULTING IN A REVISIT HAVING TO BE ARRANGED, NOR WAS THE CAR PROPERLY VALETED. ALL IN ALL VERY DISAPPOINTING

Service

Everything was very efficient, my only small grip was that the valet of the car was not 100%. Example windows were smeared around the back of car on the inside. Also the seals on the inside were not wiped clean after wash. I cleaned it myself after.

Sales

The only thing that has let down the purchase is when trying to setup the BMW connected app and Online entertainment. The vehicle handbook is brilliant, BUT there is next to no information on how to use Online entertainment, so a pain to try and setu

Sales

Customer great. Supported with overall experience.

Sales

Well presented and organised

Sales

It would have been 5 stars, but too much pressure was put on to complete the deal quickly at the end This was our fifth new BMW and we felt for whatever the reason for the pressure more carewas needed. John Owen who dealt with us was however superb

Sales

Because my husband and I had a great experience very satisfied.

Sales

All went to plan; great experience at pick up of new car.

Sales

First class service from the salesman.

Sales

Nothing too much for Jamie Wray who doesn't just work 9-5. He answers e mails at any hour and phone calls just what you need.

Sales

Car wasn't ready in hand over bay, couldn't find the key for it.

Sales

More information on delivery timescales would be good

Sales

Callum who did our handover was really happy to chat with us over our experience and took his time doing the handover, we had not driven an automatic car for many years plus the car is really tech-heavy compared to many cars, he was the true BMW man

Sales

Clean and tidy surroundings and attentive staff

Sales

everyone was so nice ,you were treated like friends

Sales

very welcomming from the moment you walk through the doors

Sales

Tareq, the salesman, was professional and friendly and took time explaining each step. The handover was thorough and friendly approach

Sales

Courtesy, product knowledge, offering, impeccable customer service and communication. Why do you think I purchased a car 172 miles away from a BMW garage which is 1.3 miles from my home ?

Sales

Car prep was rushed, streaks of wax. Car was damaged, sil and both rear lights on the boot lid were cracked. The issues were handled, the apology genuine and cust service to resolve the issues was excellent. Car is now as it should have been.

Sales

Good communicate before and during the purchase process.

Sales

My experience was friendly, forthright, and not cluttered with technical information until i wanted it later.

Sales

Everything went smoothly from looking at the car to collecting. The after sales experience has also been very good.

Sales

Dealt through Dale McKenzie at Shrewsbury who was excellent

Sales

The whole team at Rybrook were excellent, going out of there way to introduce themselves and build rapport, offering solutions for our concerns pre-purchase and being supportive with our decisions. Handover was excellent.

Sales

When picking up my new car I was given a really special morning and the rundown off controls was done at a pace to enable me to take everything in. No question was a stupid question.

Sales

Superb attention. Great people. We're returning customers and it was like coming home!