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You've looked after my car for 6 years without a problem not being solved.
Good communication and efficiency of the service
Everything was carried out as specified with a clear report on current condition and a watch list for the future.
Jake is always very helpful and keeps me me upto date
great attention to detail
Faye who handled the booking in and reception and hand over was great to deal with. Clear, concise and enthusiastic. James Smart in Servicing was very clear when conveying the information about my vehicle on the video of its inspection.
Pleased with efficient service and very pleased about the cleaning of car. I
The team work well together and provide a service better than expected
Good service, pleasant staff, car had a much needed service and a nice clean before I received it back
More or less the same answer as above and the sevice person was very helpful in getting a loan car for that afternoon
Faye Was brilliant in service
Excellent service throughout, very impressed with the staff.
Again service was perfect,
friendly staff and very clean showroom and waiting areas,
Very helpful service manager dealt with me on the day. Answered all my questions and went the extra mile to ensure I was happy.
Staff were attentive and courteous.
A good experience - everything as expected
I've been a customer for over 18 years of BMW and had the pleasure of working for 7 years with them. I have always had excellent service from the service advisor and the rest of the staff of The Shrewsbury branch.
They carried out the service and found the fault very quickly
Brilliant really helpfull
I was booked in for an hours work and waited in the comfort of the showroom and complementary coffee. I had also ordered some floor mats which had arrived from Germany and Mark the parts department guy fitted them for me.
Very polite courteous efficient quick
Car was serviced, washed inside and out and ready to collect at the time that suited me.
Had a waiting appointment that was completeted on time and was the cost quoted. Obliging, friendly staff.
Jake the service supervisor, keep me informed during the repair and was very professional when sorting me out with a replacement vehicle.
Service completed to my satisfaction in two hours.
Everything was just really good
The service team particularly Jake pull out all the stops to resolve any issues patient, understanding, and very professional
The service was competed quickly
All service requirements were completed as expected
I just trust organisations that deliver on a promise
As previous just great staff polite and courteous and very professional
The whole process was easy to follow from booking to invoicing and payment.
The lady service advisor was knowledgeable and took time to explain what repairs were necessary and also supplied me with an upgraded 4 series Convertible as a courtesy car. The standard of work completed was also to a high standard,with free MOT too
Efficient, helpful, courteous and knowledgeable
As above. Very professional, polite and the service was completed to my expectations
Rybrook Shrewsbury provided an effective, efficient service with good communication and competitive prices. The staff, particularly in the workshop, is very knowledgeable.
The service was completed satisfactorily within the time specified. The staff were professional and helpful. The 'courtesy' car was excellent. My vehicle was returned to me having been cleaned internally and externally.
Rybrook have always provided me with excellent service and are friendly and helpful to the customer.
All queries were resolved immediately
This visit, I was upset to learn my service desk contact of over 16 years had left & I had to deal with a replacement. I was a bit perturbed at the time, however I had no worries as he was great.
My dealership has always offered me excellent service and the car has always come back from maintenance much better than when it went in.
Simply they did the job returned the car clean and shining as good as new.
given the condition of my 22 year old car I believe I received special treatment.
The advise and support of the staff is always extremely helpful.
I was contacted about the service in good time and communication was superb
The service provided by Rybrook was really good, and the problem with the car was resolved easily under warranty.
Really helpful and understanding staff
Courteous and friendly staff. Job completed on time. Car clean and tidy post service.
have been a customer for over 20 yrs and always found them to be excellent, so much that I am prepared to travel over 70 mile round trip since moving house in order to use their services
Helpful friendly staff, polite and remembered me from a previous visit - went over and above
Jake went over and above and kept me well informed.
Welcoming and helpful staff
I do not recall the name of the customer service representative. The service and attention to detail I received was first rate. I was kept updated on the progress of my vehicle and it was ready on time. Faultless experience.
The work I had done seemed satisfactory ( I wouldn't know) The staff were pleasant and friendly.
Good helpful service from bmw Shrewsbury
I've always had superb service from Rybrook, Shrewsbury and this occasion was equally superb.
Very friendly, helpful service start to finish
Brilliant service from all the team
The reception staff were very welcoming and attentive. Tim Watson was excellent - made us feel very valued customers. Tareq Ahmed was also very pleasant and helpful. Couldn't ask for more. Great coffee too.
Your salesperson Dan Smart made everything an enjoyable experience addressing any issues promptly & professionally
Whilst there were some frustrations, being a lengthy delivery period from February order to June delivery and then for the car to be put into storage for 3 weeks prior to delivery, my contact Dan Smart at BMW Shrewsbury monitored the situation for me
Excellent service- Dan goes beyond to give this service .
Could find no faults
The handover was completed quickly and efficiently.
Friendly and professional