Although Rybrook Shrewsbury have lost some of the best Service staff who knew BM cars so very well I was looked after very well the Technicians are very good & share the owners appreciation of the BMW Marque.
Staff was excellent and helpful
Excellent service, had the pleasure of dealing with Lewis throughout and he was helpful and explained everything perfect!
Unfortunately as a motability customer you don't always get good service from some other manufacturer/dealers but I know from BMW and especially Rybrook BMW the service and respect I get when I visit will be excellent.
Drop off and pickup was quick and simple
Friendly, informative, accommodating staff
Excellent service and looked after very well
The work was carred out promptly and to my complete satistaction.
Staff we're attentive, gave updates, shared a video from the tech working on the vehicle.
Again, Jake Young at Rybrook couldn't have been more helpful. Excellent service. Thank you Jake.
The service advisor was brilliant, polite and efficient. The car was ready on time, as agreed and washed.
excellent service levels compared to similarly nearby BMW dealers
BMW Service Staff were Extremely Helpful
Professional, courteous and the coffee isn't bad either!
Work completed to my satisfaction
Car was fixed, Alan was a pleasure to deal with
Very impressed with experience
Again well trained friendly courteous staff
Always helpful, obliging and professional.
Work was carried out quickly and without fuss
The car drives like new again.
Greeted and treated very well under the present restrictions
All good, including the coffee.
I was received by a knowledgeable and personable Receptionist in Service Department and, when I brought the car in for Service (a week later) the young man who dealt with me was also amiable, accommodating and professional.
Excellent service for.only a recall. Courteous and attentive staff member.
Unusual fault that the team spent time to find the cause and came up with a solution that worked. There was a parts delivery delay but I was kept informed.
Jake as always helpful with arranging my booking and courtesy car. I was served by Raj and he was particularly helpful on the day - left nothing to be desired.
Excellent customer service
All questions and concerns answered.
Good value and I like the fact that it's condition based servicing - my car needs fewer services than my last car so it's much better value
All items requested done within reasonable time frame
The agent Jag who dealt with us gave very good care
All that you would expect from a prestige organisation.
No issues, everything completed excellent service from Jake on service reception. Also pleased that coffee facility back in use as I had a short wait.
Courtesy car was available was clean and met expectations
Oil change was carried out in double quick time while we waited and a minor fan issue was checked out at no extra charge.
Speedy service and kept up to date with progress
Chris Wimbush went out of his way to help and provided me with a courtesy vehicle whilst everything was resolved.
Everything was done that needed to be and in the timeframe. Car was cleaned.
Car was in for recall, safety check after was excellent & they identified a bulge in the tyre wall which I was not aware of.
Rybrook Shrewsbury have an excellent, friendly service and give their customers a very good experience even in these difficult times
Nice staff, efficient service
Chris is great who looked after me
Good communication and explanation.
Personal service is excellent.
The staff member at the service desk was very friendly and helpful. They knew what was required and checked all that was necessary. No un necessary work was carried out or charged for, The free park & ride tickets into Shrewsbury were very useful.
The service video was a complete revelation which great comfort in knowing my vehicle was in the hands of professional skilled people who had customer satisfaction at heart.
Easy to book service & pleasant staff
Staff are friendly and knowledgeable, all work carried out professionally. Peter Renshaw was particularly helpful with sorting quote/booking car and looking after myself and the car
because the work was done really quickly & everything was made simple. Staff were also lovely
Efficient handover of my car/loan car and nice & clean upon collection
Been dealing with this dealership for years and always get satisfactionGave
Was looked after very well
The service staff are very good.
We have never been let down by Rybrook. Always courteous and professional, and the coffee is always welcome.
Chis Winbush and the team at Rybrook Shrewsbury are excellent and Chris Winbush made sure that dispite very short notice the work on the work on the X3 was completed on a Friday thus facilitating us taking the car on our holiday in Wales the next day
Good customer service will use in future
Staff give customer good service
Service adviser very professional and polite
The matter was dealt with immediately by them and the service department undertook the work straight away.
Have always completed jobs to our satisfaction.
The experience was painless and waiting time to a minimum considering the situation we are all in .
Easy to book service, completed whilst I waited and good facilities whilst waiting
Car cleaned. Small scratch dealt with. Able to wait in comfort
The appointed time was kept to, the car was in tip-top condition, well cleaned and well tuned with all the checks carried out. The service manager was polite, friendly and very efficient.
Always good work and car always lovely and clean.
Taraq, was brilliant keep me informed and update at every stage
Great staff, nice comfortable environment in which to wait. Very efficient
Very satisfied, I was kept up to date at all times, a courtesy car was arranged last minute & very friendly
Very friendly and well spoken staff
Proper attention to detail and pleasant to deal with.
Chris in service reception ensures that the experience is a pleasure and communication is paramount.
Friendly staff prepared to go the 'extra mile'
The Service and Warranty work was carried out and I was kept well informed throughout the process. I also found the lack of hard sell for additional stuff (eg tyres) a refreshing change.
Efficient service was kept informed and it felt safe.
They know how to look after my BMW X3.
The car was in for a recall and at the same time I had two new tyres fitted. Chris Wimbush, as ever, was his usual expert and helpful self. The work was done promptly and the price was competitive.
Friendly, courteous, and easy to deal with.
Tim Watson was the salesperson I dealt with, he was extremely helpful, taking the trouble to explain all the features of the car . After I ordered the car he kept me informed of expected delivery date and since delivery he continues to be informative
I was treated as an individual and the experience of the purchase and delivery of my car was carried out in a very professional manner. Time was taken to ensure that I was completely satisfied with all aspects with the purchase of my new car.
Again. It's really refreshing to deal with a business that cares and genuinely gives you the time. This makes a big difference and inspires.
Excellent customer service from the sales people who sold us the car. Very helpful and would use again.
Initially the car was due to arrive at the end of the month but it came earlier. The car was then driven to my house which was brilliant service. Couldn't fault the delivery and service.
Very good customer care and information passed on when required and even when sales man left he rang to inform me he was leaving for another job most would do that.
Dan at Rybrook has been brilliant and very patient
We have dealt with Rybook for many years and have always been treated with respect at all times
The salesman knew i was under time pressure and got the balance right between being efficient and professional
Kiran is a young salesman ,We were is first sale at Rybrook ,He couldnt do enough for us .
Timothy was very thorough in his dealings with us ,from giving us a quote on the Sunday to having the car ready for us to pick up 2 days later on the Tuesday and showing us everything on the car. Take was also first class with his service.
Excellent communication from the salesperson Chris Wood throughout the order process and delivery experience
Shrewsbury did a great job from start to finish. Had a query about whether the car would fit in the garage so they arranged to have a driver bring a vehicle and demonstrate that it would fit. First-class service.
Very friendly and informative
Tareq was very knowledgable and went through everything with us.
I have never bought a car from Rybrook BMW but I certainly would again after the service provided by sales executive Dan Smart. Dan came in on his day off to oversee the hand over of the car - this was smooth and efficient.
Apart from covid restrictions they have made the process easy for me as a customer.
Very helpful knowledgeable staff.
Dan Smart was very polite and professional in the manner in which he communicated with me and in his handling of the sales process. However, I would have liked a little more attention given to the valeting of the vehicle before hand-over.
Tareq was great at helping me explore my options to find the best solution that met my needs.
Sales executive very professional
Quality sales person, reall helpful and patient with my constantly changing plans.
Great customer care. Made process of buying car very easy even in COVID times. Dan salesperson from shrewsbury has been very friendly and gave constant feedback about the status of the delivery of the car.
Despite social distancing it was still a great experience
only downside was that due to covid restrictions, a full handover wasn't possible. the bmw videos on youtube helped a lot though.
Rybrook Shrewsbury
Shrewsbury
