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High standard of customer care at the dealership.
The service requirement indicated on the iDrive was substantially different to the dealers interpretation from the ignition keyfob. The meant the time to complete the service substantially increased. I had intended to wait for the vehicle.
Car was collected and delivered when it should be and servicing seems to be good.
Staff always very polite and friendly and keep you informed.
Even though it was only an Oil Service it came back with a 3 page checklist report, the car had been valeted and I was personally taken out to the car and not just handed the keys across a counter.
A service is only a service! Stop and start not working and the car is only two years old. Discharging battery wasn't fixed even though you had the car for a number of hours, meaning I have to bring it back to the workshop at some point.
Issues with current vehicle took to long to resolve when purchased and no one took responsibility for sorting the issue.
I went in with a problem and was not sure what it was. Problem was diagnosed and fixed and I was back on the road same day
When I made the initial appointment I was asked to provide the exact make and type/model of tyre so that a new one could be ordered in case the existing tyre couldn't be repaired. But a new tyre wasn't ordered prior so I had to make 2 trips
Just really good from start to finish
Work carried out was fine but never had a follow up call regarding issue with lacquer peeling away from osf wing as promised.
As above requested cctv and the docs I signed for vehicle to be road tested and still not provided them. Have a 7 day period from servicing to provide ... nothing yet received.
Very good, but to expensive to let me give full marks
From my initial query to have the battery replaced on my Z4 to completion of the work I was very impressed with the efficiency of the service provided.
Car serviced and returned as promised
Not happy with a main reception staff member pushing forward with a customer. I had arrived at the Service desk first and was about to engage in conversation but was interrupted by the staff member saying the other customer had arrived first?
Clear and quick communication.
See above. I don't appreciate being ripped off. I asked you to check something your system told me was a problem. Magically it wasn't, but you still got £54 out of me. What random fault should I have checked next?
Never had a issue when my vehicle has been into the dealership. The service is exceptional.
Gabby and Chris on the service desk were faultless. However, the car was not cleaned as well as in the past and I had to correct the tyre pressures myself because they were not uniform. The service itself appears very well done.
As above, easy, efficient hassle free
My car (DMY13UML) has an intermittent fault with the clutch shuddering on setting off in first gear especially in the mornings. Rybrook have had the car in twice to investigate but have not experienced the shudder problem. Hence nothing has been done
Professional courteous service
informative and really nice to deal with
I'm a bit frustrated with BMW, not Rybrook, that I've had to pay to have a filter cleared. As an engineer I consider that if BMW install a filter, then it should be a serviceable item and cleaning that filter should be covered within my service pack
Friendly and efficient service staff.
I booked the wheels for refurbishment, as the car was in for other work. However they were only smart repaired on the face, leaving some blistering of paint around the spokes when the car was returned. I had to go back and now need to go back again.
Extremely helpful & professional.
Staff at this garage always goes the extra mile for its costumers and as usual I am looked after at every visit.
Everything seems okay but the service indicator wasn't reset
Had brake fluid changed but brakes not as good as before the change but hopefully will be put right on next visit.
When car was picked up , the service indicator had been misset to show an inspection was needed now , when in fact I checked the car in 9000 miles early for an oil service purely not to have to make car wait 18,000 miles The indicator was reset
very helpful to me when middle seats was jammed the first time. Something had broken part was ordered and fitted at a later date
Although there were some issues during the repair of the car, it was handled well and sorted promptly
Trustworthy. Very good people skills from all of your staff. Gabby demonstrates very good people skills
Car was ready when they said.
Jake the person with whom I dealt was extremely helpful and empathetic when I explained my dissatisfaction with how I had been treated..
Generally pleased with the standard of service. I was, however, disappointed with the amount of waiting I had to do.
Had the car washed and the front passenger seat was soaking wet, unfortunately we did not notice until after I had collected the car. Very poor and seat has still not fully dried out.
Efficient friendly staff, made comfortable whilst waiting, work completed on time.
Fast turnaround. Ben Bryan had everything really.
Friendly, polite staff that are always willing to help and point you in the right direction.
As above very happy
Feel rather let down by a dealer I trusted
Bodywork repair carried out to a high standard and completed on schedule.
The only slight problem is timing. Reception is always optimistic about length service takes. This time was, however, better than usual.
Took car in at appointed time to be advised a short while later the parts in stock were incorrect and that correct parts who have to be ordered with a weeks delivery.
Everything was done to my complete satisfaction, friendly & professional staff
Work took a long time and as I had requested a dash cam to be fitted prior to taking delivery I got a little impatient. However the staff were excellent and did all they could to help me
Kept informed at all times. Once issue was diagnosed I was booked in for the work to be done within 2 days
At Rybrook Shrewsbury the staff are well-informed, helpful, friendly and cooperative. The service delivery is expeditious and customers are kept informed personally, or by messaging, on the progress of the Service or Fault process.
Service staff keep you informed ,nice place to wait for your car to be serviced.
I was helped on the day by Chris Wimbush who made sure the car was well looked after and serviced to a high standard. Thank you!
They gave me a waiting appointment and they answer phone calls requesting services. Chester do neither - this is why I come to Shrewsbury. They also changed my appointment at my request. Additionally there is no waiting for a date.
Agent, Gabby, was excellent. But needing to call your mobile engineers because they didn't have any courtesy cars available was a bit tedious especially when we ended up with a Nissan in three meantime.
Phoned up on Tuesday , and got the car in on the Friday , did what needed doing there and then
The part took about 2 months to arrive after ordering & I had to chase it up, once the contact was made I was happy with the service howeve me before then it was terrible
No problems. Helpful. Professional. Nothing too much trouble.
Greeted in a friendly and professional manner, kept informed of progress and made to feel valued as a customer.
If all of the staff are as friendly, helpful and customer focused as Clare you will do well.
Not my first BMW so they must be doing something right
Very impressed with service at Shrewsbury , had spoken to rybrook wolves earlier who left me disappointed and dissatisfied with their rude manner
Excellent customer experience
Friendly staff, helpful, great customer service and great products
I was able to continue my work in pleasant surroundings whilst my car was expertly managed.
See above. The staff themselves were very welcoming and efficient
Everyone was very friendly and helpful!
Excellent service given by Chris wimbush service receptionist.
They fitted me in for an MOT at short notice when they downloaded my service info they realised I was due a service in 1200 miles and offered to do that at the same time which obviously saved me another journey.
Was told the waiting service was 90 minutes. It took over 3 hrs.
I was concerned about the outcome of the problem I had with my x6 and need not of been from the service team running me home and only taking a few hours to fix and picking me up to get my fixed car everything is what you expect from the brand.
See above plus i was kept informed throughout of progress without having to chase.
My car came in the MOT. My hand over was quick and simple as was getting my car back after the test which was done well within the suggested time.
They did what they said they would and more
Chris Wimbush the Service Supervisor with whom I dealt, functioned in a professional manner. My car was repaired as expected.
I had to pay £480 for a service which I thought was included in my service pack.
Only issue was based on my research i expected it to take 2-3 hours, but in the end took longer. Had a i known i would have not stayed, but was not something they had done before so not a surprise. Arranged courtesy car much appreciated looked after
My car was booked in for an investigation on the computer for two hours at a cost of £108 I was advised they needed the car to cool down for half hour extra for further tests the total cost then went up to £165.No logical solution was found
Courteous, quick, did everything I asked and more.
My car was in for repair. Loan car was supplied happy days!
Once again, very good service.
Having to bring my car in far too many times to resolve an issue and being told to bring my car for service when it wasn't even due!! I have only had the car just over a year and have brought it in many more times than I ever had with another car
Would have been 5 stars BUT can you answer why it is that the radio station, fan setting (left on full blast) and in fact nearly all the other settings had been changed? These had to be readjusted before driving the vehicle away.
The collection of my car from home was over the 3 and a half hour window given. I was not notified when work completed and had to chase up the dealership.
BMW had not informed me clearly that my free servicing finished at 38000 miles or 38 months - so I ended up having to pay for a major service that should have been free! Not impressed and feel that BMW should have honoured this.
From dropping the vehicle off to picking it up, the whole process was quick. A lift home and pick up was arranged and even a discount was given from the quoted price. No complaints
no car for a week,talked to like i was a second class citizen,very arrogant people acting as if i didnot know anthing about cars because im a pensioner,they said the insurance company allways lie to get out of paying,rybrook warrenty not honoured
As I have commented in the previous box
Again no hassles I brought my vehicle to SHREWSBURY as problems and after sales service at another Bmw Center
Friendlyness and kindness shown by all involved.
Collected and returned car. Free end of service check and free MOT.
disappointed that a brand new vehicle has been back 3 times
the car was booked in, they did the warranty repair, called me as soon as the car was ready and I had a loan car whilst mine was being sorted (extremely important!!)
Good communication and service
Prompt service while u wait the front man greeting at the door is a nice touch
Good swift service
Brilliant again, useful as Mcdonalds were close and also went back to the very relaxed waiting area in BMW
Work completed as detailed and to previous quoted price.
Very good. From the warm welcome at reception, knowledgable service representative and timely but efficient service how could one not be satisfied. Offer of a free wash and vac also appreciated.
Attentive and timely service, explaining all service aspects, unlike some other BMW Dealerships
The meeting / greating was excellent, nice up of coffee and Jake was very well informed. I have only marked down my score because the complimentary car clean has really scratched my car badly and no one seemed to care.
Unable to fix my vehicle
ALWAYS READY TO RESOLVE MY CONCERNS
What more could a girl want ... collection, return delivery and a wag n vac ... stuff dreams are made of
Computer based servicing request (i.e what works need doing) is good idea however my message didn't get through, and need more detail on why works need doing
The sales person (Tareq Ahmed) was extremely helpful and polite but not pushy.
Very good car, very good service
The staff are fantastic and listen to your needs.
Excellent team at Rybrook BMW Shrewsbury. Helpful, approachable and great handover of the car.
Would have appreciated someone to explain the new controls when it was delivered. I took 10 mins finding the start button which had moved to the console. I teach myself each day because it is different from the other Series 1, we already drive
The whole procedure went very smoothly with no problems and all promises kept.
The Rybrook dealership in Shrewsbury are always welcoming and are prepared to take their time in making sure that I have everything that I need and understand things. On top of an excellent product range and the assurances that I have in the brand.
On time fast and convenient to me the sales person also took time and showed me around my car and explained everything and they was there for as long as I wanted them to be
Helpful staff. Kept informed.
The personnel at Rybrook Shrewsbury were efficient, understanding and extremely knowledgeable. I was delighted with their friendliness and made to feel I really mattered. I was kept informed on a regular basis as to progress and delivery.
All the paperwork side of the purchase went smoothly but when it came to the handover the cleanliness was not up to my expectation as I mentioned at the time..
Tareq was excellent, sourced the ideal car and anticipated what i would ask, and was prepared to explain everything in simple easy terms
Awsome customer experience.Our sales assistant Dan was great..explained to us about all options available and was completely thorough with both the car and the buying process
The staff were polite and helpful
James at Shrewsbury was very helpful it was just some issues with finance
Jack Ioannou at Rybrook was excellent in providing information and quick service.
No pressure, knowledgeable and great service
The team at Shrewsbury are well known to us having dealt with them for over 25 years. The service they provide is outstanding.
Good attentive sales staff
Wingmirror was delivered with a small dent and windscreen wipers hit the a-pillar. Makes you wonder what the quality or point of a PDI is and what else has been missed that I can't see or hear.
Sales Staff at Rybrook friendly & Honest
Very professional and took time to set car up and explain all the controls.
A pleasure to deal with