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Couldn't do enough to make sure I was satisfied
Wolverhampton cleaned my car, Shrewsbury didn't
Friendly, helpful and any questions are clearly answered. They are very accommodating and make every effort to keep me happy.
Easy and effortless process
I always feel welcomed and looked after at this dealership.
The people care about the service they provide
Would be very satisfied if the car had been washed properly second time Now that windows all smeared etc Need to check your people that do the cleaning as not good
Friendly staff, good working area whilst waiting for service.
As always, courteous service and professional workmanship ensure that my car performs well.
The Service, which included requested additions, was delivered on time and to specification whilst I waited and worked in comfort.
staff in dealership were fine and tried their best but seemed that getting information from headquarters was a huge problem
Very happy all work was carried out and my car was cleaned inside and out
Work was carried out satisfactorily although car clean wasn't that great
The people I dealt with were excellent and a credit to Rybrook. Not very impressed though with the lack of attention to a fault that clearly exists with the car. Despite reporting it many times they keep saying they can't find it.
Long term association and service standards high
Pleased to have courtesy car
Easy to do business with.
What was going to be a low cost replacement of a sensor turned about to be £240 repair but I had no option but to pay as I was away from home.
I had my car booked in for 8am said would like ready for lunch time all was well
Very satisfied in all aspects of the service.
Promises not kept
Difficult to make contact with the right person by phone
All was very good, except the complimentary wash & vac, although some would say its complimentary (Free?) so you should not complain - I disagree. If you are offered a complimentary anything, you expect it to meet a standard. This did not! A shame..
Very helpful parts(?) assistant (who helped out because the service staff were all busy) took time to understand my needs and made sure that everything was booked correctly for my next visit.
All my questions were answered and my request sorted out.
Job completed when promised.
Never had any cause to mark otherwise
Prompt, to time, organised, polite
Staff were courteous and helpful but problem not resolved
On this occasion there was nothing I could fault whatsoever
Very pleasant staff and experience
Good communication with the service department. Hassle-free appointment
Very happy because they accommodated me with the service while I was away on holiday
Service was fairly quick
Vehicle cleanliness was a big disappointment - car was dirtier inside than when dropping it off and was supposed to have received a vallet. Was also supposed to be washed outside and still had dirt on it when collected.
Clear instructions and completed well within the time scale
Identified problem one day, work completed next day at short notice by arrangement. A lift home and car delivered back valeted that afternoon. Fortunately dealer had the parts in stock!
Our car repair was done very satisfactory and the car was cleaned too
Booking with Rybrook is so much easier and personal than it is with Sytner. Rybrook are more accommodating and easier to deal with compared to any Sytner dealerships I have dealt with. A more personal caring approach so I will use Rybrook again.
Car was serviced as required, and cleaned. Have no complaints, and the service pack is good value!
The staff where courteous and helpful nothing was to much trouble.
The work was completed in the time stated.
Once again an excellent service level provided with work carried as requested even with an extra request added on the day, this followed by many previous equally good visits for work to other vehicles in our household.
Everything I needed was taken care of
Car was in for a recall. Ready within timescale and loan car arranged. Friendly customer service.
There was lack of communication at the early stages and the vehicle took longer than expected for repair.
Nice chap served me, courtesy car process was simple. Although an update has left me unable to use my audio Bluetooth and the valeting is a let down, always left waiting and looks worse than before. Also an interior valet should be offered.
Breakdown to recovery 2 hours ...ok fair enough but three hours sat in waiting room for courtesy car so I could get home....come on.
As above - work great but never received the body work quotes back
They kept me updated throughout the day. However ran out of time to do all the work. Unfortunately there was no courtesy car available and no one available to drop me off home.
Fair reflection in my opinion.
After sales bad. courtesy car I had when having a service was awful. It was filthy dirty on the outside & filthy inside with food debris all over the back seat. I did report this but don't know if this was reported on but feel I need to say now
Our experience is generally good. We have experienced some issues with repeat visits for the same issue on the X6 we own .
Excellent customer service
Staff were friendly and helpful.The showroom and customer facilities are excellent.
It is always a good service
Service is amazing
Always extremely helpful.i
Average of 4 -6 weeks to get car in and when the day finally arrives they have the wrong parts. Happened 3 times.
Excellent customer service
Even from my vague explanation of a couple of issues the engineer was able to track down the issue and resolve the problems.
These is the fourth new BMW I have purchased from Rybrook Shrewsbury, as well as a Mini Cooper S. We always go back to them, as they give outstanding attention on the Sales side, and equally good in the Servicing of the car.
No problems with the car after service.
Reference above statement.
The front 2 Tyres outside worn double faster than inside and rear tyres. Rybrook said is the natural wear, and not the vehicle wheels alignment issue. I am not satisfied with this answer for a 2 years old X5. I think this is manufacturing issue.
They found a suitable servicing slot for me quickly and the car was in and out in the time They told me it would be
Sorted issues I had with the m3 ,moth was to much trouble
Great team with superb customer service. Facility is really nice and they are a very reliable outlet. They do what they say they are going to do when they say they will do it.
The service was performed in a timely manner and the handover gave me confidence it had been properly looked over.
Enough said above I could mention the earlier poor attempt to smart repair my bumper scratch which again meant returning the car to be done properly.
Disappointed that the air con was not tested before delivery- it had to go back in to be recharged otherwise very happy
Main reason for taking the car in dealt with, car also cleaned as part of the service. Other general checks carried out enabling any potential future issues to be identified.
Kept informed of works completed and on time.
Very happy, kept in contact with me throughout whole process
Seem to be waiting a long time for a small job
The staff were excellent
Chris has a fantastic team from the mechanics to the staff
Although my main disappointment is with BMW, I do think Rybrook could have done more to inform me of the situation, and the response from the service booking agent was completely 'robotic' and not what I expected for a long term customer.
Still have received a quote for additional work needed to my aircon nor a quote for tyres two weeks after service
See above and everyone was so polite and helpful
Pleasant welcoming staff and as I was waiting for service and mot , I was very pleased and the staff were efficient
I was left for many weeks without my car I had no information when it would come back and then out of the blue it was done days after I had put over £50 of fuel into the loan car
Any faults are quickly attended to and all the Staff are extremely helpful. Only once did the garage say they would ring me back and they didn't.
Poor communication, you can never get them on the phone and when they call back they never leave a message !
The service advisor was clear about what the issue was and how it was going to get resolved.
All my issues were solved
I had to pay for BMW's poor decision to fit sub standard radiators that will not take the impact of stones and are therefore not fit for purpose.
Inside of car wasn't as clean as it should be. Tyre warning light came on after 3 days so not clear if tyre pressures were checked.
Quick, efficient. A marked contrast to my brother in law's experience with Mercedes!
They always keep you in the loop during the day
Luckily it's all got sorted at the end
Well organised booking arrangements thanks to Chrus. Well informed when in dock by Jake. MOT very thorough pointing out minor issues for the future. Excellent valet.
As above, ended up paying close to £500 and quoted £900 for three new tyres that I purchased elsewhere for £500, overpriced and I won't be buying another BMW.
Car was an hour late being collected and late arriving back. Despite ringing to ask if full service was due was told yes, on day I was phoned to say it wasn't due. It then had to be rebooked for 17th July.
Service carried out as promised in the indicated timescale.
Professional and comfortable visit
great quality of work
Everything was explained to me what was done. After service was wonderful. Car always comes back washed and polished.
Work took a day longer than expected but a car was provided no problems
Rybrook Shrewsbury were a breath of fresh air after a stressful day being recovered (badly) by BMW Emergency Services. Staff were courteous and nothing was too much trouble for them it was a perfect dealership experience.
I had car booked in for warranty claim and update idrive software, they didn't do it but told me they had! Please =d discs done at last but still frustrated by being lied to
Excellent quick and always friendly.
Service with a smile. Coffee whilst you wait. Receptionist keeps you updated whilst you wait. Even has the offer of a lift into town.
Car picked up late, brought back late, i had to chase up to see when it was ready (twice), they could not hear the constant rattle the car makes as they said the weather was too hot! I want this rattle fixed!
I am currently having work completed on my car and the garage involved provided me with a courtesy car for the period of work. They also provided me with options for guaranteed wheel repair rather than just knew wheels.
Rybrook give an excellent service
Really helpful dealership, accommodated my specific requirements with no fuss.
Service team very helpful and efficient
MOT and end of warranty completed without any fuss.
The experience was satisfactory.
Polite courteous staff car ready on time
I do not have any negative feeling from your service.
It took longer than expected but it's a pleasant place to wait.
Comfortable surroundings to wait in, friendly staff
Car returned dirty & unwashed!
There was no indication provided in the paperwork that the 'recall' job on the rear lighting unit had been carried out. Apart from that all very good.
The team are very friendly and welcoming
Booked in very easily, arrived early but staff on hand to deal
service was done well and car turned out well.I arrived at around 8 am and had to wait for about 15mins to get seen by a service person.
Vehicle came in for appropriate service with oil change and filter etc. On collection we were given service papers and on reading it later it was headed 'Routine vehicle check. There was no indication that any oil change etc had been carried out.
Dealership staff helpful polite and knowledgeable
The centre came to me.
Very smooth and professional transaction and very helpful staff.
For all of the reasons stated above. From the moment I walk in the door I am always met by happy, helpful, friendly staff. From Theresa and the other members of staff on the reception desk to Tarek and Mark to name a few.
Car was ordered and delivered very quickly. Any queries I had were answered very quickly even via email. Cameron is very approachable and professional.
We were dealt with extremely well
first class service and attention
As previously stated, a very good experience
Some things weren't explained resulting in a delay in collecting our new car