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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Teresa Godfrey

Senior Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

New Car Business Transaction Manager

Samantha Malcolm

Senior New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Business Manager

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very pleased

Service

we had a video showing us the underneath of the car etc, never had that before found it very interesting,

Service

Booked over the phone by Gabby, very efficient and looked after by Jake Young on the MOT day, First class service and assistance as usual by Jake.

Service

Big thumbs up to Pete Powell

Service

Dealt with efficiently, advised costs and length of time to complete work.

Service

In addition to my comments at Question 1 above, measures to protect customers and staff from Covid infection were very of a high standard and constant cleaning and sanitising of surfaces was evident.

Service

Difficult time with a major recall but after a slow start I finally got a good reliable contact who has helped me out a lot. I think his name is Luke?

Service

There were complications requiring a second visit but this did not faze the staff or the system

Service

Good social distancing

Service

My service advisor jake was friendly, polite and very informative. He was professional and courteous throughout

Service

All the time I know what happened with my car.

Service

As above.

Service

On time, helpful.

Service

Allan was good as gold in keeping me updated throughout the old job

Service

Raj, from the Service Desk was extremely polite, helpful and resolved our issue in a professional and timely manner. He maintained contact and updated me constantly on the repair work. The car was returned cleaned.

Service

Easy process from start to finish. Only thing missing was the coffee and biscuits. Damn you COVID!

Service

As previous question.

Service

Effective and reliable

Service

Very satisfied

Service

Jake and Chris in Service are always professional yet friendly, knowledgable and helpful. Can't fault them

Service

Polite professional service. Very apologetic about requiring second visit and no additional charge for second visit.

Service

Great staff especially Peter powel and Chris from service very helpful dispite dealing with a disgruntled soul as myself lol

Service

5 star would of been given but unfortunately had to revisit due to parts not being available

Service

Again, prompt response to my forgotten MOT - booked for next day.

Service

service was simple to arrange, always frinedly and helpful staff at shrewsbury, even washed and vacced the car

Service

Work done in slotted time frame

Service

Had an excellent experience at Rybrook Shrewsbury. Staff were friendly and professional throughout.

Service

Can't fault

Service

Excellent welcome from Peter, friendly service and all done in the time quoted

Service

The senior adviser, Mr Peter Renshaw, was excellent in dealing with my queries. He kept me informed throughout the day, he discussed all issues with me thoroughly, he accompanied me to my vehicle and pointed out the work which had been completed.

Service

Staff were really pleasant and kept me updated on my vehicles progress.

Service

The service team always professional and friendly and always happy to discuss any problems. Excellent communication on progress and what has been done.

Service

Jake and Alan delivered top quality information, progress and solutions throughout the month my car was off the road, whilst awaiting parts from the factory.

Service

Customer service is clearly very important.

Service

Level of communication, sense of urgency and professionalism.

Service

I had no option but to have a new battery, previous one being 10 years old. Having been social distancing since last March I was wary of being in a public place. Peter Renshaw assured me that all safety measures were in place and I was fast tracked.

Service

Very professional.... everyone is masked up... hand sanitizer in multiply locations throughout the dealership... my car was sanitized after a technician had worked on it...

Service

Everything done to very high standard

Service

Your service reception staff resolved the problems & explained how to use some of the cars equipment that I had not been able to find for myself. Everything was done in a friendly & efficient manner. My car was ready & clean at the agreed time.

Service

Complimentary MOT carried out

Service

Fitted my service into one day, plus an MOT, and the car was returned in a condition so good, i at first didn't recognise it!

Service

Told me how long the service and MOT would be and advised me accordingly once jobs complete.

Service

Professional, quick service and covid safe.

Service

Peter was very helpful, pleasant to deal with and arranged a quick turnaround. Work was completed much earlier than expected.

Service

Very friendly staff helpful got the job done with no issues

Service

Checking in was quick and well handled given the current COVID situation. The waiting area was very well spaced out and comfortable.

Service

Polite staff and sorted quickly

Service

The team went above and beyond to look after us

Service

My BMW approved used car broke down on thursday 17th dec , I contacted Synter at Oldbury where I had purchased the car three months previous, they said they could not fit me till Jan 4th , I contacted you on the same day, it was fixed next day!

Service

The problem with the car was dealt with efficiently and in a timely manner. Raj and Chris were both very helpful and dealing with them was stress free.

Service

Excellent communication throughout the process, friendly and informative staff, Covid-19 safety measures in place with a socially distance waiting area

Service

Completed on time

Service

Job done well and service personnel excellent

Service

The Service advisor was extremely courteous and took note of my questions and had them checked out to my satisfaction.

Service

Job was completed on my car and returned with a wash and clean happy days

Service

Service handled quickly and at a fair price.

Service

No issues at all and very happy.

Service

Friendly and great service

Service

Great service and personal care provided.

Service

Great staff super service and always very friendly

Service

The member of staff I have dealt with this and past visits always treats us extremely well ,unfortunately I don't know his name he is the first desk in the service area

Service

Excellent service and customer care.

Service

I was able to wait in comfort while m o t and brake service carried out.

Service

great staff and great service

Service

All expectations met.

Service

Nothing was too much trouble even in the current climate we are living in. Raj really looked after me he was so helpful nothing too much trouble. The car was clean on collection. just cant fault your service at all many thanks

Service

Raj was excellent - thank you

Service

Could not wish for better, friendly and professional from start to finish

Service

Staff are pleasant and helpful. Been using Rybrook Shrewsbury for many years.

Service

Reliable, efficient, didn't keep me waiting

Service

The service carried out on my car was very satisfactory and I was kept informed as to progress. My car was also washed and cleaned inside and out.

Service

Keen to deliver good and speedy service. Always endeavoured to solve the issue.

Service

Car was efficiently checked & cleaned inside & out before I collected.

Service

Very honest and good service. Excellent in terms of crovid-19 measures.

Service

Very satisfied

Service

Great service

Service

Brake service, pain free and reasonably priced.

Service

Brilliant communications from Jake in the service desk. Kept updated through-out. Credit to the team.

Service

Jake's always polite, friendly and helpful.

Service

Timely, anticipatory, saved me loads of time and hassles.

Service

Quick professional

Service

The professional approach and customer service focus was much appreciated

Service

The gentleman on the service desk was very friendly and very attentive. He hadn't long moved up from the body shop to the service department. But was very customer focused.

Service

I felt that I was seen to quickly and wasn't waiting around. I was helped to make the best decision and wasn't forced to extend my budget or go for something just so they had a sale

Sales

Samantha malcolm

Sales

Dan was excellent, efficient and wanted to sell me the car, I was very happy with the deal and would certainly consider purchasing from Ryebrook in the future.

Sales

It went as well as was allowed under the COVID restraints but obviously did not compare with previous hand overs.

Sales

We were satisfied with the sales person and the car was what we expected and delivered when we expected it.

Sales

I was kept well informed on the progress of the purchase of the car. The car was ready in the bay at the scheduled time. Staff were extremely courteous and helpful.

Sales

Excellent service

Sales

Dan was very helpful indeed and did everything he could to meet my needs.

Sales

Great handover - car immaculate!

Sales

Again, nothing was a problem and every query was dealt with swiftly and professionally.

Sales

COVID restrictions spoil a little if the experience and it was pouring with rain. Neither of which BMW can control.

Sales

Once we'd decided the model we wanted, it was ordered, paperwork was mostly signed online and we were given a staff member car of the same model to try for a day, which was very helpful. James kept us fully informed during our wait.

Sales

Great communication and help with choosing the car

Sales

Samantha was pleasant and easy to deal with although there was no final bill until 2 days after delivery when I was prompted by phone.

Sales

The help that I received and the very friendly service in very difficult times was 100%

Sales

Felt comfortable at all times .James was very thorough in his presentation

Sales

Good presentation of new car,everything explained,nothing too much trouble

Sales

Under current circumstances it was very good.