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Only criticism was that we had to ask on a subsequent visit what was covered by our vehicle check to retain in our records
Good service personnel and completed on time
Everything done at high standards
I was very satisfied with the service that I received from Rybrook Shrewsbury.
The staff treat customers in a manner that is above what one expects these days. The cars are returned, job done and cleaned.
As question 1 also Peter Powell made us feel very special he took time out to chat to us about other BMWs vehicles and products....I am sure we will be back when we are exchanging our car
Good communication, decent environment to work in whilst waiting.
As above. In fairness when I reported the MOT problem they arranged to come and pick the car up and have it retested within a few days but there was no offer of compensation although they did offer their apologies.
I like Rybrook, always have.The car I drive now (430) was purchased from Rybrook Worcester and looked after under warranty (now expired) and serving at Shrewsbury without any issues.
Work to be carried out explained. Cost in advance explained. Car ready on time.
Helpful staff who are obliging and ensure the customer is aware of all costs involved prior to the work being carried out
The usual good service.
Car was in for MOT, Had a great welcome back from Tracey and Peter, then given a 7 series to drive around while I was waiting.Car come back nice and clean.What more could you ask for
My car came in a loan car was arranged and the service was carried out very quickly
I am kept informed by staff about my car and am very pleased with its servicing or repairs.
Work done of minor bodywork repair was perfectly done, and loan car was excellent, although cost was expensive, given the quality of work and use of loan car, was acceptable
I am still waiting two weeks after for the due paperwork to keep my file updated of all work done on the car
Easy quick and as discussed from start to finish
Great service on the day. Only short of all stars as there's always quite a delay till a day when loan car is available. Can't you prioritise folk who live a long way out and give lifts home to local people - I can't sit there for four hours plus.
I booked my car in for an oil and oil filter change, based on your 90 minute fast track service, unfortunately this minor activity took nearly 3 hours. If I had been informed of the timescale when I arrived I would have left the car rather than wait
Again. Down to the salesman and his standard of service
I was kept up to date. The staff were very helpful and firendly and explained everything. The best BMW dealership I have done business with. I would have like to have seen my seat being covered before being taken into the workshop is what held from 5
Would be 5* except for reoccurring issue to engine management error messages.
Done super quick and car was washed after
As my previous encounters at Rybrook Shrewsbury.The cost involved was fair. My requirements with my vehicle were listened to and all was handled politely, quickly and professionally by Jake at the service desk, Matt in sales and the guys on reception
I requested that Rybrook Shrewsbury should keep the the car for me for a couple of weeks whilst I was on holiday, so I dropped it off at 7am and picked it up two weeks later at about 6,30pm. The scheduled work was completed to my satisfaction.
Had a problem with the air conditioning from initial purchase of the vehicle Rybrook took full responsibility and control and made sure it was rectified, very fast efficient service.
When booking the servicing I requested a loan vehicle as I live 15 miles from the garage.This was not arranged, but I was provided with a lift home when dropping off the car. I was then required to get the train and walk 2 miles to pick up the car
I am always welcomed with a smile at reception. All their staff are extremely pleasant, extremely knowledgeable and always willing to help. Best dealership I have ever visited.
Communications was excellent and Chris, the service supervisor was excellent as always.
Always professional and helpful
The staff here make you feel welcome. They have time for you on a personal basis which helps you make the decisions you need to make without being hurried.
The service dept is always very pleasant, however, the team NEVER follow through with promises of call backs, fact finding, fulfilling promises of calling BMW for answers, reducing prices of services due to the no of visits having to be made
Did as requested within the time suggested.
Clearly I feel I have been let down by which I thought was a great product, also car in for a week and no courtesy car available, very disappointed, taxi to work all week more cost..
As above - I was mis-quoted a figure and then told it would cost considerably more after the work was done.
The service was great but I did ask for the engine bay to be steam cleaned and this work was not carried out.
Loan car was excellent, car was ready sooner than stated, no hanging around on collection.
Alan Bennet on Service was a pleasure to deal with. Very good customer friendly attitude. He is an asset to Rybrooks. (Hope Ive got his name right)
All Rybrook staff, that I have had dealings with, have been very helpful. My wife works at a large medical practice on Sundorne road. The car was collected, fixed and returned by Rybrook on the same day, how many other garages will do that?
Everyone I've encountered at this dealership has been brilliant. Although it took 18 days for the repair (part was on back order) to be completed I really can't hold that fact against Rybrook Shrewsbury.
From the moment I arrived at the enquiries desk, accompanied to the service area and had the service explained in detail with attendant cost....... splendid!
replacement tyre was very expensive.
Service reception staff very professional with time updates that were realistic.
Job was done (New battery fitted), but car displayed still a problem with battery!
Having reported a fault with the car, the problem was dealt with straight away.A new part fitted and everything was explained to us.
Very good, but never give 10/10, invites complacency.
I cant think of anything i didn't like
Always look after me very well and their work is excellent
My request to have my car back early was accommodated and I was kept up to date with progress during the day. Car was returned on time having been valeted. Excellent service!
PROMT EFFICIENT AND COURTEOUS
Always friendly staff who go out of their way to be helpful and fit in with any requirements you may have. Plus the car is clean when returned !
Got the job done, little frustrating I have to go back in 4-6 weeks to get brake discs changed - my misfortune I had a couple of 000 miles still to go. But everything in Rybrook's control was pretty good.
Good Service Reasonable price
A totally wonderful experience, BMW seems well prepared incorporating all of my requests with a warm welcoming feel in the BMW Centre to all aspects of the "buying a new car" experience
Everything from start to finish was well managed
There was a very long wait because the car was ordered in January and we didnt receive it until June. Staff changed between ordering and the purchase with a bit of confusion. Delivery was fine.
First class service
Friendly and professional
A great service from start to finish
We cannot speak highly enough of Cameron Short the new car sales executive who dealt with us from the initial enquiry through to the collection of the vehicle.. We also would like to thank Mark Schofield who arranged the finance options for us.