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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Peter Powell

Aftersales Manager

Martyn Gough

New Car Sales Controller

Jamie Wray

Senior Used Car Sales Executive

Mark Schofield

New Retail Sales Manager

Ally Robertson

Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Tina Costello

Receptionist

Abbie Pugh

Receptionist

Maddy Jay

Receptionist

Nikala Barrow

Sales Administrator

Jo Evans

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Cindy Parry

Accounts Assistant

Jake Dorricott

Accounts Assistant

Kyle Smith

Trainee Accounts Assistant

Cameron Short

New car Sales Executive

Tareq Ahmed

New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Jack Jones

New Car Sales Executive

Chris Wood

BMW Genius

Matt Smart

BMW Genius

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

New and Used Car Trade Specialist

Dan Smart

Progress Chaser

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Amy Talbot

Service Advisor

Gabby Davies

Service Advisor

Chloe Hobbs

Service Advisor

Beccy Hunt

Bookings Administrator

Mandy Ellison

Bodyshop Advisor

Heather Mauchlen

Service Administrator

Adam Fokianos

Service Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Wayne Bardell

Site Co-ordinator

BMW Technicians

BMW Loyalty Team

Customer Loyalty

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Swift diagnosis, feedback and work delivery

Service

Pleased with straight forward MOT service, and with being kept informed of how work on the car was progressing. Prices were reasonable too.

Service

I was told that the rear brake pads were low and would need changing shortly but not done as none in stock. My car had been booked in well in advance so very disappointed to have to take another day to return as I live an hour away.

Service

I worked whilst I waited, work station and internet connection was great.

Service

The work was completed on time and the service manager was available to answer our questions on additional warranty work required.

Service

Very good service but it took quite a long time waiting

Service

The car had new rear brakepads fitted last November, and the display is saying 47000 mor miles until they need changing, however they have been listed as advisory to be done at sometime as only 4mm left.Know idea who or what to believe.

Service

Easy to book in car provided and helpful and friendly

Service

The staff are always friendly and respectful, nothing is too much trouble.

Service

Never solved my problem despite being told my car was ready, bit of a fiasco really waited over an hour.

Service

The service team are always willing to go the extra mile and make the experience smooth and painless.

Service

Really friendly efficient service

Service

Service was carried out and additional recall work arranged ( EGR cooler replacement). Unfortunately the car did not receive clean before return due to over run in other work.

Service

I feel that I should have been notified about the damage found and I am surprised that this did not happen as the offside Headlight was actually broken.

Service

Car went for service but was not cleaned inside as promised. A shake off of the mats inside is not a clean. Otherwise, I was very happy with the service and the clean outside the car.

Service

Friendly and helpful staff. Lovely surroundings.

Service

Easy from booking in through to completion - Just how we like it

Service

prompt and efficient MOT test carried out

Service

Problem was solved and cost was teasonsble

Service

Unfortunately the problem that my car came in with has not been resolved

Service

Very satisfied ( passed m o t ) process went smoothly

Service

Very good

Service

Very efficient from booking to end of service including the pickup and return of the car

Service

Service is well carried out & car cleaned !

Service

Had to spend most of the day in your Showroom due to the fact there was'nt the tyres we required,as we were advised not to drive the car due to puncture .

Service

A few surprises which I was not totally happy with

Service

I got a free courtesy car even though due to work commitments i had to drop my car off a day early and pick it up a day late.

Service

We find we almost always have to queue to drop off and collect our car when it is serviced. Lots of staff milling behind the desks but no acknowledgement or 'someone will be with you in a minute' if an appropriate member of staff is tied up.

Service

Retail seemed to lose intetest when i asked for prices on business leaseing

Service

Made sure an automatic car was available for me and kept me informed of progress, when it became apparent the car wouldn’t be ready the phones to ask my schedule the following day to arrange a suitable handover time.

Service

Always get great service from Chris and his team

Service

I prefer to communicate with the same receptionist when I visit the service depart. Chris Wimbush has technical knowledge and can fully explain the issues. A young person may know her computer system well but does not have the experience & know how.

Service

Car computer still shows it needs a service in 6000 miles

Service

Feel they advised unnecessary work to make a lot of money

Service

service carried out as required

Service

Took car in waited about 20 mins to be seen. Then got to desk to be told that there was a wait for courtesy car,waited a further 15 mins to then be told no courtesy could be found! So I left.

Service

Did all the work and on time. Collected and dropped car back as promised

Service

faultless

Service

Great service has always been maintained from all staff members involved in each department from the moment your enter the building. A pleasure compared to a typical mot/service appointment

Service

Customer service was great

Service

Courteous, helpful, prompt, very customer focused and an excellent (best ever) BMW service experience.

Service

Fixing of pedestrian protection system took 3 trips to finally fix!

Service

Great team that are friendly whilst offering a very professional service

Service

Very courteous and professional

Service

Service desk well organised with friendly and accommodating service representatives

Service

I only awarded this due to problem with EGR valve.

Service

The service advisor was helpful and polite and prfessional

Service

Very friendly and helpful staff

Service

Vehicle late Interior not cleanef

Service

Any issues were addressed

Service

It was quick and easy to book. Surroundings very comfortable to sit and wait.

Service

The dealership seams to be very busy , so unfortunately follow up calls not good.Came in for warranty work advised the day before about EGR valve.Left the car on Friday and I came to collect it a week later on the Saturday. Issues also with advice

Service

Car was picked up and delivered back after its service.

Service

Great customer service. Fixed my issue and washed my car. Kept me up to date with the repair. Just great and exactly what it should be

Service

I purchased my car 65 reg in Mar 17 and was called in for a final warranty check and MOT in Sept 18. within a week following an on board tyre pressure warning my local tyre centre and advised i needed 2 new tyres - not advised by you or mentioned

Service

a1

Service

I arranged for the car to be collected - all went very smoothly, the car was returned quickly and was excellently cleaned, serviced and MOTd. The whole process was free of charge under the service package which I have. I was delighted with everything

Service

Faultless service.

Service

Despite having setbacks and diffculties in solving the leaking roof on my Z4, the service staff were very attentive and helpful, and were extremely considerate of my feelings - leaving me in no doubt that the problem would be solved come what may.

Service

Great communication, warm and efficient welcome, attentive service staff, great hospitality, reasonable pricing (for additional stuff outside of the free mot and warranty check).

Service

car collected and returned promptly. Work carried out as specified

Service

Found an issue since the car has been serviced. Never happened prior

Service

Great customer service from Amy Talbot . Really helpful and a credit to you.

Service

Car came back with good attention to detail, cleaned, detailed, and service done, advisories explained and paperwork run through. Coffee offered during wait .

Service

Quick efficient collection and delivery & explanation of problem and work needed to fix it

Service

Staff always very polite and helpful, car serviced on time and valeted as arranged.

Service

All staff at service desk are very helpful and fully explain process.

Service

I have always been Very satisfied.

Service

There were a couple of issues with the car but the servicing team kept us informed so we knew exactly what was going on

Service

Service was carried out in a timely manner

Service

It was easy to make an appointment at a time convenient to me. Everything was accomplished on time. I was told about any extra work and the options and costs involved in dealing with it.

Service

Got the job done!

Service

polite and efficient service , great courtesy car and car was washed and valeted

Service

Delivered the goods

Service

Brilliant from start to finish. They took the trouble to consider me as an individual.

Service

Tyres changed, car cleaned and returned back to me before i needed to head off for a meeting.

Service

When collecting my car after it's first service, I just received the keys with no debrief or paperwork about what work had been completed.

Service

Professional and my vehicle was serviced quickly and cleaned.

Service

Experience was good, slight let down on the curtesy car as I don’t think it was ready in the was it was still dirty and personally don’t think that is very good advertisement for BMW.

Service

Car picked up and work completed returned including cleaning (Thank you) returned to home.

Service

Faults fixed.

Service

The car was collected OK. Cleaned well; and other wise well treated.

Service

Everything was as I expected and I was treated as a valued customer.

Service

superb service

Service

Did what was asked, all staff polite, friendly and courteous

Service

The visit went OK although quite lengthy.

Service

Everything ran smoothly and to time.

Service

The staff kept me fully informed of the progress my car.

Service

Did the job on time and let me know

Service

The service advisor was excellent and very informative on a little problem I had with one of the keys.

Service

The car only required an MOT and brake oil change. We went into town for several hours so they were not rushed but everything was ready when we returned.

Service

Tyre fault found, no problem in stock and replaced right away. Price good for a run flat.

Service

Work completed on time

Service

Only because of time I have waited

Service

Great service on the day including courtesy car. Lovely staff. Still waiting for a call about a part almost two weeks on which should have been in in a few days

Service

They all went above and beyond

Service

very good, shame no hire car when I spent £66,000 on brand new M3 only a few weeks before.

Service

Dip stick left unseated and 1lt of oil lost before I noticed the oil stains on the drive

Service

When car was returned, found that the service display had not been reset. Car was again collected to have this rectified. Further, we found that the electric seat and radio presets had all been lost, something which has never occurred previously.

Service

Chris the service advisor was brilliant car ready on time, good communication, letting me know that the brake pads would need replacing soon, but arranged to have this carried out right away on top of the service

Service

I was satisfied with the work carried out. However I needed a tyre to be replaced due to damage and was quoted a price (not the first time this has happened) that was £50 higher than local tyre suppliers.

Service

No complaints whatsoever

Service

All smooth

Service

supposedly stripped and cleaned brakes on passenger side but wheels not cleaned!

Service

Excellent service from the Spares team at Rybrook Shrewsbury, nothing too much trouble, thank you.Unfortunately when the new wheel was fitted the drivers foot well mat was badly marked (foot prints) and required cleaning.

Service

A thoroughly professional approach is offered by Rybrook. The service personnel are friendly and have the car ready when they say they will.

Service

Aimee told me all about the service and the updates that were required. These took longer than expected and a courtesy car was delivered to my house as I needed a car next day. Excellent service.

Service

1. Difficult to get hold of a staff/manager to discuss a quotes and the specification.2. Fail to keep up with their promises by playing with words.

Service

Only criticism was that we had to ask on a subsequent visit what was covered by our vehicle check to retain in our records

Service

Good service personnel and completed on time

Service

Everything done at high standards

Service

I was very satisfied with the service that I received from Rybrook Shrewsbury.

Service

The staff treat customers in a manner that is above what one expects these days. The cars are returned, job done and cleaned.

Service

Good communication, decent environment to work in whilst waiting.

Service

As question 1 also Peter Powell made us feel very special he took time out to chat to us about other BMWs vehicles and products....I am sure we will be back when we are exchanging our car

Service

As above. In fairness when I reported the MOT problem they arranged to come and pick the car up and have it retested within a few days but there was no offer of compensation although they did offer their apologies.

Service

I like Rybrook, always have.The car I drive now (430) was purchased from Rybrook Worcester and looked after under warranty (now expired) and serving at Shrewsbury without any issues.

Service

Work to be carried out explained. Cost in advance explained. Car ready on time.

Service

Helpful staff who are obliging and ensure the customer is aware of all costs involved prior to the work being carried out

Service

The usual good service.

Service

Car was in for MOT, Had a great welcome back from Tracey and Peter, then given a 7 series to drive around while I was waiting.Car come back nice and clean.What more could you ask for

Service

I am kept informed by staff about my car and am very pleased with its servicing or repairs.

Service

My car came in a loan car was arranged and the service was carried out very quickly

Service

Work done of minor bodywork repair was perfectly done, and loan car was excellent, although cost was expensive, given the quality of work and use of loan car, was acceptable

Service

Fantastic service from Tareq and Mark

Sales

Jack was very attentive and courteous. Knowledge of the product was good. Delivery of the vehicle was an excellent experience.

Sales

The service and customer care was class a excellent

Sales

Martyn is extremely professional but personable at the same time. It is why this is my fourth car from Martyn at Rybrook. I have benchmarked against other BMW dealerships and can say that Martyn and Rybrook continue to excel against the rest.

Sales

Everything was awesome, I wouldn’t buy a car from anywhere else

Sales

It is what I experienced from the dealership.

Sales

Again, the management and Samantha were extremely helpful and I couldnt recommend them highly enough.

Sales

I know the centre and trust the product. A couple of things were not explained well enough at the beginning. This was put right later and to my satisfaction.

Sales

Initial contact with sales person was poor, we were taken for a test drive and had no tour or explanation of the features of the car and then taken through “building” the car with no detail of options. Had a much better experience when collecting car

Sales

Couldn’t fault any of the process

Sales

Sales advisor was responsive, helpful and clear in all explanations

Sales

Overall a very nice experience... only reason it missed a star is that I haven’t picked the car up yet..,

Sales

I have nothing I can fault,

Sales

All of the staff I encountered (reception, sales, parts/service) were friendly, courteous, responsive and attentive. The showroom facilities are excellent.

Sales

everything has been very straight forward

Sales

Again everything was was done in a professional and friendly manner

Sales

Happy with experience of acquiring new vehicle

Sales

Upon collection of the car, I didn't expect the car and the experience to be so well. It was my first time purchasing a car like this and I am extremely satisfied. Samantha Malcolm - New Sales Executive was fab and manager Mark!

Sales

Approachable staff, clean welcoming showroom.

Sales

Absolutely fabulous . Rybrook of Shrewsbury made every effort to make the whole experience very special. A lovely team and Martyn Gough was extremely helpful throughout . Handover day was amazing, fun and very enjoyable. Everything was explained.

Sales

We can not fault.

Sales

Everything was good. I didn’t feel rushed and the handover was relaxed and pleasant.

Sales

Just a bit of a delay waiting for vehicle to arrive.

Sales

Excellent staff who were knowledgeable, very keen to help and always phoned me back made the purchase easy

Sales

A bit later than expected but again great service

Sales

The was a small surface defect in the vehicle at delivery which was disappointing but arrangements were made to rectify this

Sales

The sales person (Sam Malcom) was excellent, very helpful and informative a credit to BMW