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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Teresa Godfrey

Senior Receptionist

Nikala Barrow

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

New Car Business Transaction Manager

Samantha Malcolm

Senior New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Business Manager

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Receptionist

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You've looked after my car for 6 years without a problem not being solved.

Service

Good communication and efficiency of the service

Service

Everything was carried out as specified with a clear report on current condition and a watch list for the future.

Service

Jake is always very helpful and keeps me me upto date

Service

great attention to detail

Service

Faye who handled the booking in and reception and hand over was great to deal with. Clear, concise and enthusiastic. James Smart in Servicing was very clear when conveying the information about my vehicle on the video of its inspection.

Service

Pleased with efficient service and very pleased about the cleaning of car. I

Service

The team work well together and provide a service better than expected

Service

Good service, pleasant staff, car had a much needed service and a nice clean before I received it back

Service

More or less the same answer as above and the sevice person was very helpful in getting a loan car for that afternoon

Service

Faye Was brilliant in service

Service

Excellent service throughout, very impressed with the staff.

Service

Again service was perfect,

Service

friendly staff and very clean showroom and waiting areas,

Service

Very helpful service manager dealt with me on the day. Answered all my questions and went the extra mile to ensure I was happy.

Service

Staff were attentive and courteous.

Service

A good experience - everything as expected

Service

I've been a customer for over 18 years of BMW and had the pleasure of working for 7 years with them. I have always had excellent service from the service advisor and the rest of the staff of The Shrewsbury branch.

Service

They carried out the service and found the fault very quickly

Service

Brilliant really helpfull

Service

Hassle free

Service

I was booked in for an hours work and waited in the comfort of the showroom and complementary coffee. I had also ordered some floor mats which had arrived from Germany and Mark the parts department guy fitted them for me.

Service

Quick turnaround

Service

Very polite courteous efficient quick

Service

Car was serviced, washed inside and out and ready to collect at the time that suited me.

Service

Had a waiting appointment that was completeted on time and was the cost quoted. Obliging, friendly staff.

Service

Jake the service supervisor, keep me informed during the repair and was very professional when sorting me out with a replacement vehicle.

Service

Service completed to my satisfaction in two hours.

Service

Everything was just really good

Service

The service team particularly Jake pull out all the stops to resolve any issues patient, understanding, and very professional

Service

The service was competed quickly

Service

All service requirements were completed as expected

Service

Great

Service

Very professional

Service

I just trust organisations that deliver on a promise

Service

As previous just great staff polite and courteous and very professional

Service

The whole process was easy to follow from booking to invoicing and payment.

Service

The lady service advisor was knowledgeable and took time to explain what repairs were necessary and also supplied me with an upgraded 4 series Convertible as a courtesy car. The standard of work completed was also to a high standard,with free MOT too

Service

Efficient, helpful, courteous and knowledgeable

Service

Prompt attention

Service

Very happy

Service

As above. Very professional, polite and the service was completed to my expectations

Service

Rybrook Shrewsbury provided an effective, efficient service with good communication and competitive prices. The staff, particularly in the workshop, is very knowledgeable.

Service

The service was completed satisfactorily within the time specified. The staff were professional and helpful. The 'courtesy' car was excellent. My vehicle was returned to me having been cleaned internally and externally.

Service

Rybrook have always provided me with excellent service and are friendly and helpful to the customer.

Service

All queries were resolved immediately

Service

This visit, I was upset to learn my service desk contact of over 16 years had left & I had to deal with a replacement. I was a bit perturbed at the time, however I had no worries as he was great.

Service

My dealership has always offered me excellent service and the car has always come back from maintenance much better than when it went in.

Service

Simply they did the job returned the car clean and shining as good as new.

Service

given the condition of my 22 year old car I believe I received special treatment.

Service

The advise and support of the staff is always extremely helpful.

Service

I was contacted about the service in good time and communication was superb

Service

The service provided by Rybrook was really good, and the problem with the car was resolved easily under warranty.

Service

Really helpful and understanding staff

Service

Courteous and friendly staff. Job completed on time. Car clean and tidy post service.

Service

have been a customer for over 20 yrs and always found them to be excellent, so much that I am prepared to travel over 70 mile round trip since moving house in order to use their services

Service

Helpful friendly staff, polite and remembered me from a previous visit - went over and above

Service

Jake went over and above and kept me well informed.

Service

Welcoming and helpful staff

Service

I do not recall the name of the customer service representative. The service and attention to detail I received was first rate. I was kept updated on the progress of my vehicle and it was ready on time. Faultless experience.

Service

The work I had done seemed satisfactory ( I wouldn't know) The staff were pleasant and friendly.

Service

Good helpful service from bmw Shrewsbury

Service

I've always had superb service from Rybrook, Shrewsbury and this occasion was equally superb.

Sales

Very friendly, helpful service start to finish

Sales

Brilliant service from all the team

Sales

The reception staff were very welcoming and attentive. Tim Watson was excellent - made us feel very valued customers. Tareq Ahmed was also very pleasant and helpful. Couldn't ask for more. Great coffee too.

Sales

No issues.

Sales

Your salesperson Dan Smart made everything an enjoyable experience addressing any issues promptly & professionally

Sales

Whilst there were some frustrations, being a lengthy delivery period from February order to June delivery and then for the car to be put into storage for 3 weeks prior to delivery, my contact Dan Smart at BMW Shrewsbury monitored the situation for me

Sales

Excellent service- Dan goes beyond to give this service .

Sales

Could find no faults

Sales

The handover was completed quickly and efficiently.

Sales

Friendly and professional