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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No complaint, although I wasn't told when my car was ready for collection

Service

Great dealership. I always receive exceptional service when either of our cars need to go there for servicing. Chris, Jake and Peter are all brilliant.

Service

efficient and courteous

Service

Everything was dealt with as I expected.

Service

Good experience, good availability of timeslots and good level of information

Service

Not only was the work carried out promptly the car was cleaned and valeted as well.

Service

See above.

Service

Reasonably satisfied.

Service

It was a pain to have to bring the car in for this safety recall, bearing in mind that you'd already recalled it once already to examine the EGR cooler. However, it was handled superbly by Jake, including complimentary washing and battery charging.

Service

The car was being collected by someone else, and all went according to plan.

Service

Service is spot on!

Service

Good all round.

Service

Very helpful and speedy

Service

Good service people very friendly and knowledgeable.

Service

Chris Wimbush always ensures I receive exceptional service when I visit Rybrook. I was always kept fully informed on progress and the technician, Cameron Wallace, was extremely thorough and did a very high quality job.

Service

As always, I found the service and communication excellent.

Service

Very satisfied would recommend to everyone

Service

Personable professional service by all staff.

Service

All aspects were covered and resolved.

Service

Everything looked at and sound advice given

Service

Excellent communication, friendly advisors and an honest approach.

Service

Rybrook Shrewsbury is a superb ambassador/ dealership for BMW. Every single member of the team is highly professional. They ALWAYS provide exceptional service. This is my third 7 series BMW from Rybrook Shrewsbury.

Service

Very helpfull and friendly staff.

Service

All done promptly, efficiently.

Service

Service was completed in good time, price was as quoted, good level of information provided to my questions by knowledgeable staff.

Service

I've never been to a place like Rybrook and it continues to grow on me

Service

Excellent service as always

Service

What I expect from BMW . A great experience

Service

Timing for service was as promised

Service

Service carried out, excellent timescale

Service

Very helpful and welcoming.

Service

Car took less time than planned, and they still managed a valet. Work carried out to a high standard.

Service

Everything was great, only hiccup was the pricing side of things, service advisor stated the service would be £344.00, I showed him £275 + vat did not add up to this but he said he was correct. Upon returning i paid £330 with someone else.

Service

Waited 3 hours for an M.O.T and brake fluid change, did not mind the wait but would have been nice if I had been kept up to date as to what was happening

Service

Because I was completely satisfied!

Service

Pleasant and helpful.

Service

The cost was clear ...the service was completed on time and the system in place felt safe in the showroom re COVID 19

Service

Smooth transaction, work carried out on time and the car came back nice and clean

Service

The service department were prompt and efficient.The waiting area was very comfortable.

Service

because the service was that good

Service

Resolved an expected 'car-selling-if-not-resolved' issue completely.

Service

Excellent friendly service

Service

Raj, my service advisor, was clear, pleasant and helpful, all that you need!

Service

i was satisfied

Service

Everyone was brilliant

Service

Good service

Service

Did everything I wanted.

Service

Very professional in every way.

Service

always received excellent service from Rybrook Shrewsbury

Service

Always good service carried out in a professional manner

Service

As always at BMW Shrewsbury helpful and a very good knowledge of the cars.

Service

Car was MOted and cleaned!

Service

I got what I wanted.

Service

Great service as always. Dealers get criticised for service. But in the 3 years and various issues or just routine MOT or service. I have never had an issue with Rybrook Shrewsbury

Service

Great customer service

Service

Work completed and more than satisfied

Service

very satisfied and confident things would be dealt with as quickly as possible.i

Service

Easy to get an appointment. Appreciated the courtesy car given the length of time the service might have needed

Service

This visit was in a long line of such visits to Rybrook Motors and I have got used to very good service every time

Service

Courteous, polite and on-time. Although the fault we had checked the car in with could not be found - they clearly went to some lengths of trying to diagnose the fault and make sure that everything was tight and correct. Very reassuring.

Service

All work done to standard and car nice and clean on return

Service

Excellent service, well mannered and informed

Service

Great service

Service

Very pleased with everything

Service

All aspects from booking to collection were delivered with the utmost care and attention to our requirements.

Service

Very good attentive staff

Service

Great service and customer engagement

Service

Superb Service from the team yet again especially Chris Wimbush, who is a credit to Rybrook.

Service

car was serviced in the time that we were told, no issues whatsoever.

Service

Helpful, friendly and efficient service

Service

Managed expectations completely

Service

The team at rybrook do what they say they will, they communicate well and set expectations properly.

Service

I was fully involved with the issues that were raised and I was provided with prompt support despite an obvious busy schedule of work

Service

Prompt, knowledgeable and courteous service. Chris Wimbush is a mine of information and so helpful. I bought the car at Rybrook, now live in London but wouldn't take it anywhere else for its MOT or servicing.

Service

A rare combination of courtesy and efficiency.

Service

Same answer as previous fast efficient pleasant service provided

Service

For the time you spend with their service representative you have their complete attention. I was recognised as I walked in to collect my car and the service representative provided a full explanation of the work carried out.

Service

Dealt with promptly

Service

Dealt with fault immediately and responded to my needs.

Service

No complaints. All went smoothl.

Service

Superb

Service

From my initial request, to the actual problem being fixed, was a first class experience

Service

My vehicle was sorted in a efficient manner From booking in to collection.

Service

Very efficient and friendly service from Chris on service reception.

Service

Good service and pleasant staff.

Service

satisfied with the service.

Service

General experience excellent

Service

It was the first service for my car and I wanted to know all about it and what work was to be carried out. The valet was also carried out well which is an essential part of making my decision to bring my car to Rybrook.

Service

Good interaction between myself and Rybrook. I felt my vehicle was totally in good hands and I wasn't disappointed.

Service

90 minutes service as advertised done in 87 minutes, excellent.

Service

Staff very friendly and eficient.

Service

staff made it nice and easy for my visit

Service

I was met with a smile and felt valued.

Service

Quick to drop off the car - Jake was efficient and knowledgeable

Service

I always get treated well at this dealership. Even with COVID-19 restrictions I still received good customer care.

Service

There wasn't more that the dealer could have done.

Service

All went as planned

Service

Because i find them very helpful especially Chris in servce

Service

well looked after and good communication

Service

Very friendly and helpful staff good social distancing procedures in place in the show room

Service

Fair price for the work completed.

Service

Pleasant and helpful staff. This was my first ever experience of a BMW service and I was very pleased with it.

Service

Easy and relaxed despite COVID restrictions

Service

Warranty issue resolved without any fuss and a good clean to make it look new again.

Service

Good service and included additional items at a reasonable price

Service

I am assuming they did the job well.

Service

Current circumstances

Service

Brilliant service

Service

good service, service guys (Matt and Jake) are excellent.

Service

Service completed well within timescale given.

Service

Cheerful, efficient and effective

Service

I had no cause for concern

Service

Experienced no problems with any aspects of the purchase of the car, and in these difficult times was kept informed of any hold up with import etc.

Sales

Considering the purchase was done during the Covid 19 pandemic it was all handled with utmost professionalism. This is my second purchase at Rybrook Shrewsbury, both times the experience was faultless.

Sales

Due to the current situation with Covid we thought that Sam handled everything extremely well. We were always kept up to date with the progress.

Sales

Cameron as ever great.

Sales

Everything went according to instructions.

Sales

I was completely satisfied even though the whole procedure was clinical in it's delivery due to the pandemic that has inflicted our country. The process was conducted in a very safe environment and I felt extremely comfortable with the handover.

Sales

The car has been purchased during the COVID-19 pandemic. The experience was not as usual, however, we were happy.

Sales

Excellent service and communications during a very difficult time ! Tareq, our sales executive was extremely attentive and accommodating.

Sales

Excellent no other words

Sales

As good as anywhere else