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Swift diagnosis, feedback and work delivery
Pleased with straight forward MOT service, and with being kept informed of how work on the car was progressing. Prices were reasonable too.
I was told that the rear brake pads were low and would need changing shortly but not done as none in stock. My car had been booked in well in advance so very disappointed to have to take another day to return as I live an hour away.
I worked whilst I waited, work station and internet connection was great.
The work was completed on time and the service manager was available to answer our questions on additional warranty work required.
Very good service but it took quite a long time waiting
The car had new rear brakepads fitted last November, and the display is saying 47000 mor miles until they need changing, however they have been listed as advisory to be done at sometime as only 4mm left.Know idea who or what to believe.
Easy to book in car provided and helpful and friendly
The staff are always friendly and respectful, nothing is too much trouble.
Never solved my problem despite being told my car was ready, bit of a fiasco really waited over an hour.
The service team are always willing to go the extra mile and make the experience smooth and painless.
Really friendly efficient service
Service was carried out and additional recall work arranged ( EGR cooler replacement). Unfortunately the car did not receive clean before return due to over run in other work.
I feel that I should have been notified about the damage found and I am surprised that this did not happen as the offside Headlight was actually broken.
Car went for service but was not cleaned inside as promised. A shake off of the mats inside is not a clean. Otherwise, I was very happy with the service and the clean outside the car.
Friendly and helpful staff. Lovely surroundings.
Easy from booking in through to completion - Just how we like it
prompt and efficient MOT test carried out
Problem was solved and cost was teasonsble
Unfortunately the problem that my car came in with has not been resolved
Very satisfied ( passed m o t ) process went smoothly
Very efficient from booking to end of service including the pickup and return of the car
Service is well carried out & car cleaned !
Had to spend most of the day in your Showroom due to the fact there was'nt the tyres we required,as we were advised not to drive the car due to puncture .
A few surprises which I was not totally happy with
I got a free courtesy car even though due to work commitments i had to drop my car off a day early and pick it up a day late.
We find we almost always have to queue to drop off and collect our car when it is serviced. Lots of staff milling behind the desks but no acknowledgement or 'someone will be with you in a minute' if an appropriate member of staff is tied up.
Retail seemed to lose intetest when i asked for prices on business leaseing
Made sure an automatic car was available for me and kept me informed of progress, when it became apparent the car wouldnt be ready the phones to ask my schedule the following day to arrange a suitable handover time.
Always get great service from Chris and his team
I prefer to communicate with the same receptionist when I visit the service depart. Chris Wimbush has technical knowledge and can fully explain the issues. A young person may know her computer system well but does not have the experience & know how.
Car computer still shows it needs a service in 6000 miles
Feel they advised unnecessary work to make a lot of money
service carried out as required
Took car in waited about 20 mins to be seen. Then got to desk to be told that there was a wait for courtesy car,waited a further 15 mins to then be told no courtesy could be found! So I left.
Did all the work and on time. Collected and dropped car back as promised
Great service has always been maintained from all staff members involved in each department from the moment your enter the building. A pleasure compared to a typical mot/service appointment
Customer service was great
Courteous, helpful, prompt, very customer focused and an excellent (best ever) BMW service experience.
Fixing of pedestrian protection system took 3 trips to finally fix!
Great team that are friendly whilst offering a very professional service
Very courteous and professional
Service desk well organised with friendly and accommodating service representatives
I only awarded this due to problem with EGR valve.
The service advisor was helpful and polite and prfessional
Very friendly and helpful staff
Vehicle late Interior not cleanef
Any issues were addressed
It was quick and easy to book. Surroundings very comfortable to sit and wait.
The dealership seams to be very busy , so unfortunately follow up calls not good.Came in for warranty work advised the day before about EGR valve.Left the car on Friday and I came to collect it a week later on the Saturday. Issues also with advice
Car was picked up and delivered back after its service.
Great customer service. Fixed my issue and washed my car. Kept me up to date with the repair. Just great and exactly what it should be
I purchased my car 65 reg in Mar 17 and was called in for a final warranty check and MOT in Sept 18. within a week following an on board tyre pressure warning my local tyre centre and advised i needed 2 new tyres - not advised by you or mentioned
I arranged for the car to be collected - all went very smoothly, the car was returned quickly and was excellently cleaned, serviced and MOTd. The whole process was free of charge under the service package which I have. I was delighted with everything
Despite having setbacks and diffculties in solving the leaking roof on my Z4, the service staff were very attentive and helpful, and were extremely considerate of my feelings - leaving me in no doubt that the problem would be solved come what may.
Great communication, warm and efficient welcome, attentive service staff, great hospitality, reasonable pricing (for additional stuff outside of the free mot and warranty check).
car collected and returned promptly. Work carried out as specified
Found an issue since the car has been serviced. Never happened prior
Great customer service from Amy Talbot . Really helpful and a credit to you.
Car came back with good attention to detail, cleaned, detailed, and service done, advisories explained and paperwork run through. Coffee offered during wait .
Quick efficient collection and delivery & explanation of problem and work needed to fix it
Staff always very polite and helpful, car serviced on time and valeted as arranged.
All staff at service desk are very helpful and fully explain process.
I have always been Very satisfied.
There were a couple of issues with the car but the servicing team kept us informed so we knew exactly what was going on
Service was carried out in a timely manner
It was easy to make an appointment at a time convenient to me. Everything was accomplished on time. I was told about any extra work and the options and costs involved in dealing with it.
Got the job done!
polite and efficient service , great courtesy car and car was washed and valeted
Delivered the goods
Brilliant from start to finish. They took the trouble to consider me as an individual.
Tyres changed, car cleaned and returned back to me before i needed to head off for a meeting.
When collecting my car after it's first service, I just received the keys with no debrief or paperwork about what work had been completed.
Professional and my vehicle was serviced quickly and cleaned.
Experience was good, slight let down on the curtesy car as I dont think it was ready in the was it was still dirty and personally dont think that is very good advertisement for BMW.
Car picked up and work completed returned including cleaning (Thank you) returned to home.
The car was collected OK. Cleaned well; and other wise well treated.
Everything was as I expected and I was treated as a valued customer.
Did what was asked, all staff polite, friendly and courteous
The visit went OK although quite lengthy.
Everything ran smoothly and to time.
The staff kept me fully informed of the progress my car.
Did the job on time and let me know
The service advisor was excellent and very informative on a little problem I had with one of the keys.
The car only required an MOT and brake oil change. We went into town for several hours so they were not rushed but everything was ready when we returned.
Tyre fault found, no problem in stock and replaced right away. Price good for a run flat.
Work completed on time
Only because of time I have waited
Great service on the day including courtesy car. Lovely staff. Still waiting for a call about a part almost two weeks on which should have been in in a few days
They all went above and beyond
very good, shame no hire car when I spent £66,000 on brand new M3 only a few weeks before.
Dip stick left unseated and 1lt of oil lost before I noticed the oil stains on the drive
When car was returned, found that the service display had not been reset. Car was again collected to have this rectified. Further, we found that the electric seat and radio presets had all been lost, something which has never occurred previously.
Chris the service advisor was brilliant car ready on time, good communication, letting me know that the brake pads would need replacing soon, but arranged to have this carried out right away on top of the service
I was satisfied with the work carried out. However I needed a tyre to be replaced due to damage and was quoted a price (not the first time this has happened) that was £50 higher than local tyre suppliers.
No complaints whatsoever
supposedly stripped and cleaned brakes on passenger side but wheels not cleaned!
Excellent service from the Spares team at Rybrook Shrewsbury, nothing too much trouble, thank you.Unfortunately when the new wheel was fitted the drivers foot well mat was badly marked (foot prints) and required cleaning.
A thoroughly professional approach is offered by Rybrook. The service personnel are friendly and have the car ready when they say they will.
Aimee told me all about the service and the updates that were required. These took longer than expected and a courtesy car was delivered to my house as I needed a car next day. Excellent service.
1. Difficult to get hold of a staff/manager to discuss a quotes and the specification.2. Fail to keep up with their promises by playing with words.
Only criticism was that we had to ask on a subsequent visit what was covered by our vehicle check to retain in our records
Good service personnel and completed on time
Everything done at high standards
I was very satisfied with the service that I received from Rybrook Shrewsbury.
The staff treat customers in a manner that is above what one expects these days. The cars are returned, job done and cleaned.
Good communication, decent environment to work in whilst waiting.
As question 1 also Peter Powell made us feel very special he took time out to chat to us about other BMWs vehicles and products....I am sure we will be back when we are exchanging our car
As above. In fairness when I reported the MOT problem they arranged to come and pick the car up and have it retested within a few days but there was no offer of compensation although they did offer their apologies.
I like Rybrook, always have.The car I drive now (430) was purchased from Rybrook Worcester and looked after under warranty (now expired) and serving at Shrewsbury without any issues.
Work to be carried out explained. Cost in advance explained. Car ready on time.
Helpful staff who are obliging and ensure the customer is aware of all costs involved prior to the work being carried out
The usual good service.
Car was in for MOT, Had a great welcome back from Tracey and Peter, then given a 7 series to drive around while I was waiting.Car come back nice and clean.What more could you ask for
I am kept informed by staff about my car and am very pleased with its servicing or repairs.
My car came in a loan car was arranged and the service was carried out very quickly
Work done of minor bodywork repair was perfectly done, and loan car was excellent, although cost was expensive, given the quality of work and use of loan car, was acceptable
Fantastic service from Tareq and Mark
Jack was very attentive and courteous. Knowledge of the product was good. Delivery of the vehicle was an excellent experience.
The service and customer care was class a excellent
Martyn is extremely professional but personable at the same time. It is why this is my fourth car from Martyn at Rybrook. I have benchmarked against other BMW dealerships and can say that Martyn and Rybrook continue to excel against the rest.
Everything was awesome, I wouldnt buy a car from anywhere else
It is what I experienced from the dealership.
Again, the management and Samantha were extremely helpful and I couldnt recommend them highly enough.
I know the centre and trust the product. A couple of things were not explained well enough at the beginning. This was put right later and to my satisfaction.
Initial contact with sales person was poor, we were taken for a test drive and had no tour or explanation of the features of the car and then taken through building the car with no detail of options. Had a much better experience when collecting car
Couldnt fault any of the process
Sales advisor was responsive, helpful and clear in all explanations
Overall a very nice experience... only reason it missed a star is that I havent picked the car up yet..,
I have nothing I can fault,
All of the staff I encountered (reception, sales, parts/service) were friendly, courteous, responsive and attentive. The showroom facilities are excellent.
everything has been very straight forward
Again everything was was done in a professional and friendly manner
Happy with experience of acquiring new vehicle
Upon collection of the car, I didn't expect the car and the experience to be so well. It was my first time purchasing a car like this and I am extremely satisfied. Samantha Malcolm - New Sales Executive was fab and manager Mark!
Approachable staff, clean welcoming showroom.
Absolutely fabulous . Rybrook of Shrewsbury made every effort to make the whole experience very special. A lovely team and Martyn Gough was extremely helpful throughout . Handover day was amazing, fun and very enjoyable. Everything was explained.
We can not fault.
Everything was good. I didnt feel rushed and the handover was relaxed and pleasant.
Just a bit of a delay waiting for vehicle to arrive.
Excellent staff who were knowledgeable, very keen to help and always phoned me back made the purchase easy
A bit later than expected but again great service
The was a small surface defect in the vehicle at delivery which was disappointing but arrangements were made to rectify this
The sales person (Sam Malcom) was excellent, very helpful and informative a credit to BMW