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Because the inspection and prompt action revealed a damaged tyre that could have resulted in an accident
Service carried out quickly and car returned clean.
I needed a courtesy car and had to inconvenience a work college to get to and from work that day. (I couldn't wait a few weeks for one to become available).
Left stranded New Years eve, 25 miles from home
There is always room for improvement
Car not delivered by time I arrived home. Fortunately someone answered my call at 6:35 pm to confirm car still there but not why.Rec'd call 08:00 hrs next day saying car on its way.It wasn't and I called again.Arrived 4hrs later.I live 10 mins away!
The car informed me it needed a service but it really needed an inspection.I was going to be charged for an MOT even though we knew it would fail. (I was not charged for the MOT after querying this)The dash cam was disconnected and not reconnected.
I have owned the X3 for two weeks at the time of my visit and all the issues raised were not concluded.I was not happy with the service I received from the service reception advisor as he was very negative about my problems.Not as expected from BMW
Work done was completed as described
I arrived expecting to have the final service from my 5 year contract. I was very disappointed to be told that I was not eligible because I was 2,000 miles over my limit, although I was still in time.
Left feeling that my concerns weren't dealt with
See above as I had to return back to Bmw for retest! If sensible priced tyres I wouldve had them completed on the day!
There was confusion about ordering the replacement part: initially Offside version was ordered, when the Nearside was obviously (visually) faulty.My scheduled appointment was delayed one week.Eventually performed the service requested as expected.
The service was very efficient and kept us informed with the progress. We were provided with a courtesy car and our car was returned to us very clean.
A delight to deal with ethe team
Excellent service from Chris wimbush.
Diagnosis and mended in a timely manner
same again, very pleasant and helpful. service was done as said
Service was good.
The booking by telephone to return of my car was efficiently carried out and all the staff most friendly
Jake at Shrewsbury was very helpful, that's all you need
I always find it easy to arrange services etc and staff keep me informed of what is happening when they have my car.
Facilities were clean and modern and the service friendly and efficient,
As above. A general happy feeling after every visit.
Free service under warranty with no attempt to up-sell
Service was good but I did not enjoy having to wait twice for periods of 2 hours at the garage.
I have confidence in the workmanship and any problems with the vehicle are highlighted.
Thought I was just booked in for a health check and would only be an hour, however when I got there I was informed there was a recall in my car and it would take at least a few hours.
Disappointed we have had two significant issues with the suspension within 3 months, that said works were carried out very promptly.
Helpful, not pressurised.
It's always ok and the ambience of the waiting area is good with drinks and up to date newspapers and magazines .
Hassle-free but would like to have a report on the car's condition particularly degree of tyre tread depth and brake wear so that if any work needs done in the coming weeks / months this can be arranged
as above plus the cost offered for replacement tyres is some 30% higher than available elsewhere
Prompt and courteous service
As above; swift efficient service and pleasant staff
Replacement tyre dealt with professionally and efficiently following puncture.
The job was done on time and the staff were helpful.
No complaints at all regarding this visit to Rubrook
Always friendly, supportive and informative service.
All jobs completed as requested kept imformed
Good Service, only downside car was not ready for collection on time when promised.
Quick response to my emails and questions.
just a few dog hairs left after the valet
Courteous,friendly,no issues whatsoever...
high quality service, comfortable waiting area and helpful staff
I was given a report on my tyres and was led to believe that I had a split in the near side rear tyre ,and was told that it was in a dangerous condition, now having had the said tyre checked by a tyre company ,was told the tyre was not dangerous .
Very Good service
Everything completed totally satisfactorily
Price was fair and service quick
I was well received, looked after and all questions answered
The issue was fixed and my car came back shiny and clean. What more could you want? Thank you
All completed professionally and timely
Car was serviced and given a free wash and vac and I was given a loan car for the day, service was completed and wash and ca done .Car was still dirty
Very little detail on what was done to my car. No explanation as to why the service indicators are still on. Overall, for the cost. Not a good experience.
Everything to be done was fully explained and fulfilled.
Service was good and problem with promised loan car was overcome by providing alternative transport. Communication could have been better but response was good when contacted.
I was told it would be between one and a half to two hours which it was, I read a newspaper had a drink and sat in a warm comfortable seat.
The problem was rectified
Some difficulty in getting Receptionist to transfere my call to the Service Dept when BMWB Systems were down, when calling across the office would have achieved it. Service Dept were very good.
Couldnt do enough for me referring the matter to bmw technical to try and get it resolved sadly still ongoing.
Chris on reception is great
Was quoted £30 for MOT but invoiced £54.85 when I complained refund given. Reported faulty passenger side front window and some minor rust blemishes on car when booking in, the window is still faulty does not wind down and no feedback on rust.
No follow up ,not even a phone call ,to explain work found during £500 service .
I have a problem with the passenger face level vent, which has a crack in the moulding. I was told that it was necessary to contact the selling dealer in Chester and that I would receive a call when that was done. To date no call has been made.
Work was completed within the timescale promised.
Marked down simply because the vehicle was not cleaned even though specifically asked if I wanted it done.
Very good would recommend this service to any one of my friends
Great customer experience as usual
I am very happy with the service provided over the last 16 years and still travel to them to buy new vehicles and servicing despite moving away from their immediate catchment area. I have a good relationship with them which I value.
Service is always good a Rybrook. I had a slight problem and it was sorted with minimal fuss.
See above comments
The work was completed on time and the service manager was available to answer our questions on additional warranty work required.
Pleased with straight forward MOT service, and with being kept informed of how work on the car was progressing. Prices were reasonable too.
I worked whilst I waited, work station and internet connection was great.
Swift diagnosis, feedback and work delivery
Very good service but it took quite a long time waiting
The car had new rear brakepads fitted last November, and the display is saying 47000 mor miles until they need changing, however they have been listed as advisory to be done at sometime as only 4mm left.Know idea who or what to believe.
Easy to book in car provided and helpful and friendly
The staff are always friendly and respectful, nothing is too much trouble.
Never solved my problem despite being told my car was ready, bit of a fiasco really waited over an hour.
The service team are always willing to go the extra mile and make the experience smooth and painless.
Really friendly efficient service
I feel that I should have been notified about the damage found and I am surprised that this did not happen as the offside Headlight was actually broken.
Easy from booking in through to completion - Just how we like it
Car went for service but was not cleaned inside as promised. A shake off of the mats inside is not a clean. Otherwise, I was very happy with the service and the clean outside the car.
Friendly and helpful staff. Lovely surroundings.
Problem was solved and cost was teasonsble
Very satisfied ( passed m o t ) process went smoothly
Very efficient from booking to end of service including the pickup and return of the car
Service is well carried out & car cleaned !
I got a free courtesy car even though due to work commitments i had to drop my car off a day early and pick it up a day late.
Had to spend most of the day in your Showroom due to the fact there was'nt the tyres we required,as we were advised not to drive the car due to puncture .
A few surprises which I was not totally happy with
Salesman was spot on,was expecting a better delivery and handover for a brand new car,nothing fancy whatsoever,very very long wait for car to be delivered also
Excellent sales advisor, communication was excellent and I was kept fully up to date whilst awaiting delivery of my BMW
Speedy and easy, had the car within a few days of initially looking at one
Im disappointed because the car was not detaileted
Easy and straightforward.
As above. The whole purchase experience was a delight. Samantha Malcolm was superb - she didnt pressurise me, yet provided all the information I needed promptly and efficiently. She and the whole team, including the receptionists treated me so well.
Initial invitation chaotic almost walked out day saved by 1sales person who has now left the company. This caused further confusion requiring more effort on our part
Salesman Martyn Gough was brilliant, he listened to my requirements and gave me the very best customer experience .
I was treated well but I had to wait for the number plates I had chosen to be taken off my car and the allocated ones to be put on.
Outstanding modern showroom. Made to feel most welcome. Delivered on time. No problems
Completely satisfied with the process of purchase of our third new BMW from the Shrewsbury Rybrook branch.
I was very pleased with the purchasing process and staff. I received a fair price for my trade-in and a competitive price for the new car. When I collected the vehicle I was not happy with the Genius and the internal car windows were dirty.
Took slightly longer in teh handover than expected. Unveiling in main showroom not dedicated area - otherwise 5.0
Over promised and under delivered, I had to chase and hardly ever got a call back. Received one call a week after getting the car but was unable to answer and was told that I would get another call the same day. Still waiting and its nearly 2 weeks.
because of the ambience and efficiency
Tareq the sales executive very helpful and provided good information and answered all of my questions
Couple of small procedural points that did not go as expected but too small to mention.Salesman had to send car back to be re cleaned because he was not happy with it. Whilst it was clean when handed over I have had it cleaner after a service.
Sales and tech guiness very knowledgeable and keen to show all info
Callum, Mark and all the team at Rybrook Shrewsbury made us feel like valued customers and welcomed us into the BMW family
Fantastic service from Tareq and Mark
Jack was very attentive and courteous. Knowledge of the product was good. Delivery of the vehicle was an excellent experience.
The service and customer care was class a excellent
Martyn is extremely professional but personable at the same time. It is why this is my fourth car from Martyn at Rybrook. I have benchmarked against other BMW dealerships and can say that Martyn and Rybrook continue to excel against the rest.
Everything was awesome, I wouldnt buy a car from anywhere else
It is what I experienced from the dealership.
Again, the management and Samantha were extremely helpful and I couldnt recommend them highly enough.