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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Malgorzata Studzinska

Accounts Assistant

Tareq Ahmed

Senior New Car Sales Executive

Samantha Malcolm

New Car Sales Executive

Cameron Short

New Car Sales Executive

Dan Smart

New Car Sales Executive

Chris Wood

Trainee New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Chris Wimbush

Senior Service Advisor

Matt Smith

Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Jodie Yates

Service Booking Administrator

Beccy Hunt

Service Booking Administrator

Carol Hislop

Warranty Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Having to bring my car in far too many times to resolve an issue and being told to bring my car for service when it wasn't even due!! I have only had the car just over a year and have brought it in many more times than I ever had with another car

Service

The collection of my car from home was over the 3 and a half hour window given. I was not notified when work completed and had to chase up the dealership.

Service

Again no hassles I brought my vehicle to SHREWSBURY as problems and after sales service at another Bmw Center

Service

Friendlyness and kindness shown by all involved.

Service

disappointed that a brand new vehicle has been back 3 times

Service

the car was booked in, they did the warranty repair, called me as soon as the car was ready and I had a loan car whilst mine was being sorted (extremely important!!)

Service

Collected and returned car. Free end of service check and free MOT.

Service

Good communication and service

Service

Prompt service while u wait the front man greeting at the door is a nice touch

Service

Good swift service

Service

Brilliant again, useful as Mcdonalds were close and also went back to the very relaxed waiting area in BMW

Service

Work completed as detailed and to previous quoted price.

Service

Very good. From the warm welcome at reception, knowledgable service representative and timely but efficient service how could one not be satisfied. Offer of a free wash and vac also appreciated.

Service

Attentive and timely service, explaining all service aspects, unlike some other BMW Dealerships

Service

Unable to fix my vehicle

Service

The meeting / greating was excellent, nice up of coffee and Jake was very well informed. I have only marked down my score because the complimentary car clean has really scratched my car badly and no one seemed to care.

Service

ALWAYS READY TO RESOLVE MY CONCERNS

Service

Faultless

Service

What more could a girl want ... collection, return delivery and a wag n vac ... stuff dreams are made of

Service

Computer based servicing request (i.e what works need doing) is good idea however my message didn't get through, and need more detail on why works need doing

Service

Can't fault them.

Service

Great colleagues and Cameron Short who sold me my car, very competent and helpful with 'selling hard'

Service

It was worth the 2 day wait to get my car back, and it is so much better to drive after the work that was done.It was washed and valeted too.

Service

Communication was an issue but I take into account the fact that the person I was dealing with was on holiday for part of the time the car was at the garage

Service

Car was collected when you said it would be and returned when you said it would be. Disappointed that the boot was not valeted and that the door sills and surrounds were not cleaned. Otherwise very pleased.

Service

Very pleased in all respects.

Service

I had to be persistant to get my car in to be fixed and given false information

Service

I have always received excellent service from the Rybrook staff

Service

The car from new purchase has an issue with the auto headlight system (put simply it does not work). On both service visits, this has been investigated - different feedback on both occassions - however issue not resolved. Auto dip does not work.

Service

Amanda Ellison keep me informed through the entire process start to finish so i never felt out of the loop.

Service

Did what I paid for.

Service

Somebody was in frequent contact once I had booked my car in for its service. Its the smallest things that can make the best experience for a customer

Service

Booking arrangements poor and dis-organised to a new customer, would expect better from a main dealer.

Service

I was dealt with politly but he rating was based on my comments in question one

Service

Work was carried out quickly and efficiently

Service

Friendly, professional and was able to book an appointment in a few days which was helpful

Service

Service undertaken quickly and efficiently and very impressed with follow up video.

Service

My front brakes still Make a noise on direction change

Service

excellent customer service from gabby available quick booking in phone call next day to say repaired walked me out to my car however, car not washed

Service

as above

Service

In terms of the work and advice I am completely satisfied but it is expensive when something goes wrong however, I'm fully aware that you are a main dealer so your prices will reflect this.

Service

Very helpful staff, take time with you even when busy.

Service

I was happy with what i got but the car could have been prepaired better and damages sorted out better.

Service

The diligence, efficiency and courtesy of the service team is exemplary (special thanks to Chris)

Service

All work carried out was faultless.

Service

After the service I took the car to a local tyre specialist who corrected the tracking which you had said you could not check without a £220 laser study. They did that for £95.

Service

Servicing was excellent. The staff dealt with everything quickly and efficiently.

Service

Good Service

Service

service /reception staff very obliging

Service

As stated above. Notes not handed over from first guy I dealt with so no one knew why I was there on my third trip. Had a choice of filling my car with fuel (it was almost full anyway though) or £25 off my next £450 service! Not impressed.

Service

The ease of booking in was very good, I could get a slot and courtesy car when it suited me and the competency of the service staff was very good. The car came back to me with all work done...and it was cleaned!

Service

Problem reported with my car weren't resolved on the day the car was brought in and I am awaiting a call back for when the parts will be available. It's now nearly two weeks later.

Service

They quickly diagnosed and fixed the issue getting me back into my car with minimum delay

Service

I was kept informed during the process. everything was clearly explained.

Service

The sales experience I cannot fault, but the after sales service has completely ruined this, albeit, it may be that BMW itself are the cause of the issue, not Rybook, but they too have not performed as well as I would expect for a premium brand.

Service

Very good reporting service following routine service of vehicle. I do prefer the previous system of a stamped Service Book held in the vehicle where I could see exactly what has been carried out and when next service due.

Service

There are issues with my car which the technicians could not find but which were easily demonstrated to another member of staff

Service

Did absolutely everything expected

Service

Nobody informed me of a change to opening times meaning that I drove to the garage and it was shut. Had to rebook as unable to wait...

Service

Very satisfied. Had hoped I could bring my service forward but not allowed as still 4000 miles to do.

Service

I had a problem and it was fixed. It hasn't recurred so far.

Service

ALL THE TEAM ARE EXCELLENT

Service

Very good experience for the service department from Jake. Very professional and explained everything well including checking I was ok with the courtesy car which I liked

Service

All other dealers that I have use previously have washed and hoovered the car every single time. Also some of my settings were changed.

Service

The car only had a puncture. I am somewhat concerned it took nearly a week to source a comparable tyre.

Service

Service completed on time (incl MOT) car clean inside and washed outside

Service

Good service, expensive

Service

Every done to my satisfaction

Service

Smooth visit, no issues from start to finish.

Service

Kept me uptodate with what was happening. Flexible around pick ups.

Service

Always get good service when you go to Rybrook. Chris in particular is very good

Service

Always good service. I was kept informed. Only downside was the standard of the wash and vacuum after the service; terrible watermarks over my windows and just an average clean. It always used to be (literally) spotless.

Service

This was the second car we bought within 3 weeks this only happened because we had such good service on the first visit.

Service

No problem areas

Service

Did the job for good price & friendly service

Service

Staff were all first class.

Service

Completed a repair at short notice.

Service

The service was exactly what I expected, delivered in a timely manner

Service

Pity the engineer / mechanic didn't close down the bonnet correctly - therefore I marked you down

Service

All staff friendly, attentive and welcoming. This was our second purchase through Jon - always helpfull, knowledgable and a pleasure to do business with

Service

Excellent customer relations

Service

Everything as expected from BMW.

Service

friendly, helpful service.

Service

fantastic service

Service

My car was returned like new.

Service

All my needs were taken care of.

Service

when i bought the car the warning light for tyres would not go off. I reported it and nothing was done, after the service it was supposed to be done but ten miles on the road and it was back on again

Service

Good service

Service

Still, keep calling me Mr Mason. Including my service sheet and bill as Mr Mason.

Service

Happy with the time taken to undertake service. Waiting area great. Still feel that hourly labour rates are too high and I'm afraid the complimentary car wash wasn't up to the usual standard (dirty patches on car paintwork and on door cills)

Service

very happy with the service

Service

Dissapointing visit. I dropped the car off on a wednesday night and told service checks would be completed on the following morning. Got lift to collect car on Thurs lunchtime. Not even looked at.Had to wait 4 hours

Service

My car was collected from my house and I was kept informed of anything that needed doing. Then it was returned to me clean and sparkling.

Service

Friendly, helpful staff. Don't try to add extras without good reason. Car washed at end of visit.

Service

From booking right through to collection on completion, the service was dealt with in a friendly and professional way.

Service

Couldn't do enough to make sure I was satisfied

Service

Wolverhampton cleaned my car, Shrewsbury didn't

Service

Friendly, helpful and any questions are clearly answered. They are very accommodating and make every effort to keep me happy.

Service

Would be very satisfied if the car had been washed properly second time Now that windows all smeared etc Need to check your people that do the cleaning as not good

Service

Easy and effortless process

Service

The people care about the service they provide

Service

Friendly staff, good working area whilst waiting for service.

Service

I always feel welcomed and looked after at this dealership.

Service

As always, courteous service and professional workmanship ensure that my car performs well.

Service

Very happy all work was carried out and my car was cleaned inside and out

Service

The Service, which included requested additions, was delivered on time and to specification whilst I waited and worked in comfort.

Service

staff in dealership were fine and tried their best but seemed that getting information from headquarters was a huge problem

Service

The people I dealt with were excellent and a credit to Rybrook. Not very impressed though with the lack of attention to a fault that clearly exists with the car. Despite reporting it many times they keep saying they can't find it.

Service

Work was carried out satisfactorily although car clean wasn't that great

Service

Long term association and service standards high

Service

Pleased to have courtesy car

Service

Very satisfied in all aspects of the service.

Service

What was going to be a low cost replacement of a sensor turned about to be £240 repair but I had no option but to pay as I was away from home.

Service

I had my car booked in for 8am said would like ready for lunch time all was well

Service

Easy to do business with.

Service

Promises not kept

Service

Difficult to make contact with the right person by phone

Service

All was very good, except the complimentary wash & vac, although some would say its complimentary (Free?) so you should not complain - I disagree. If you are offered a complimentary anything, you expect it to meet a standard. This did not! A shame..

Service

All my questions were answered and my request sorted out.

Service

Job completed when promised.

Service

Very helpful parts(?) assistant (who helped out because the service staff were all busy) took time to understand my needs and made sure that everything was booked correctly for my next visit.

Service

Good attentive sales staff

Sales

Wingmirror was delivered with a small dent and windscreen wipers hit the a-pillar. Makes you wonder what the quality or point of a PDI is and what else has been missed that I can't see or hear.

Sales

Sales Staff at Rybrook friendly & Honest

Sales

Very professional and took time to set car up and explain all the controls.

Sales

A pleasure to deal with

Sales

Tareq was so professional. Handover was straightforward and he sat in the car with me to go through all the updates. Amazing service and amazing car!

Sales

Amazing service Fantastic feeling and really enjoyable

Sales

many thanks to the rybrook sales team faultless

Sales

Nothing too much trouble for Tareq to ensure that I got a good deal and a fab car

Sales

Excellent customer service by Rybrook BMW

Sales

Excellent service

Sales

Throughly attention from Dan the salesman from start to finish

Sales

My only issue was that on collecting the car the pre delivery clean had not been done particularly well and was only picked when I mentioned it. There were bits of vinyl still on in places and poor cleaning under bonnet and boot lid. This was sorted

Sales

My salesman Dan Smart was brilliant. He was patient, polite and helpful. Once I'd chosen the car, I took a while to decide on the colour and Dan went out of his way to ensure I made a choice I was happy with.

Sales

Everybody at Ryebrook Shrewsbury made you very welcome. Dan was excellent as a salesperson.

Sales

Always great service

Sales

As first answer plus we were always kept informed after placing the order. Our phone calls and emails were always responded to

Sales

Ace