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Having to bring my car in far too many times to resolve an issue and being told to bring my car for service when it wasn't even due!! I have only had the car just over a year and have brought it in many more times than I ever had with another car
The collection of my car from home was over the 3 and a half hour window given. I was not notified when work completed and had to chase up the dealership.
Again no hassles I brought my vehicle to SHREWSBURY as problems and after sales service at another Bmw Center
Friendlyness and kindness shown by all involved.
disappointed that a brand new vehicle has been back 3 times
the car was booked in, they did the warranty repair, called me as soon as the car was ready and I had a loan car whilst mine was being sorted (extremely important!!)
Collected and returned car. Free end of service check and free MOT.
Good communication and service
Prompt service while u wait the front man greeting at the door is a nice touch
Good swift service
Brilliant again, useful as Mcdonalds were close and also went back to the very relaxed waiting area in BMW
Work completed as detailed and to previous quoted price.
Very good. From the warm welcome at reception, knowledgable service representative and timely but efficient service how could one not be satisfied. Offer of a free wash and vac also appreciated.
Attentive and timely service, explaining all service aspects, unlike some other BMW Dealerships
Unable to fix my vehicle
The meeting / greating was excellent, nice up of coffee and Jake was very well informed. I have only marked down my score because the complimentary car clean has really scratched my car badly and no one seemed to care.
ALWAYS READY TO RESOLVE MY CONCERNS
What more could a girl want ... collection, return delivery and a wag n vac ... stuff dreams are made of
Computer based servicing request (i.e what works need doing) is good idea however my message didn't get through, and need more detail on why works need doing
Can't fault them.
Great colleagues and Cameron Short who sold me my car, very competent and helpful with 'selling hard'
It was worth the 2 day wait to get my car back, and it is so much better to drive after the work that was done.It was washed and valeted too.
Communication was an issue but I take into account the fact that the person I was dealing with was on holiday for part of the time the car was at the garage
Car was collected when you said it would be and returned when you said it would be. Disappointed that the boot was not valeted and that the door sills and surrounds were not cleaned. Otherwise very pleased.
Very pleased in all respects.
I had to be persistant to get my car in to be fixed and given false information
I have always received excellent service from the Rybrook staff
The car from new purchase has an issue with the auto headlight system (put simply it does not work). On both service visits, this has been investigated - different feedback on both occassions - however issue not resolved. Auto dip does not work.
Amanda Ellison keep me informed through the entire process start to finish so i never felt out of the loop.
Did what I paid for.
Somebody was in frequent contact once I had booked my car in for its service. Its the smallest things that can make the best experience for a customer
Booking arrangements poor and dis-organised to a new customer, would expect better from a main dealer.
I was dealt with politly but he rating was based on my comments in question one
Work was carried out quickly and efficiently
Friendly, professional and was able to book an appointment in a few days which was helpful
Service undertaken quickly and efficiently and very impressed with follow up video.
My front brakes still Make a noise on direction change
excellent customer service from gabby available quick booking in phone call next day to say repaired walked me out to my car however, car not washed
In terms of the work and advice I am completely satisfied but it is expensive when something goes wrong however, I'm fully aware that you are a main dealer so your prices will reflect this.
Very helpful staff, take time with you even when busy.
I was happy with what i got but the car could have been prepaired better and damages sorted out better.
The diligence, efficiency and courtesy of the service team is exemplary (special thanks to Chris)
All work carried out was faultless.
After the service I took the car to a local tyre specialist who corrected the tracking which you had said you could not check without a £220 laser study. They did that for £95.
Servicing was excellent. The staff dealt with everything quickly and efficiently.
service /reception staff very obliging
As stated above. Notes not handed over from first guy I dealt with so no one knew why I was there on my third trip. Had a choice of filling my car with fuel (it was almost full anyway though) or £25 off my next £450 service! Not impressed.
The ease of booking in was very good, I could get a slot and courtesy car when it suited me and the competency of the service staff was very good. The car came back to me with all work done...and it was cleaned!
Problem reported with my car weren't resolved on the day the car was brought in and I am awaiting a call back for when the parts will be available. It's now nearly two weeks later.
They quickly diagnosed and fixed the issue getting me back into my car with minimum delay
I was kept informed during the process. everything was clearly explained.
The sales experience I cannot fault, but the after sales service has completely ruined this, albeit, it may be that BMW itself are the cause of the issue, not Rybook, but they too have not performed as well as I would expect for a premium brand.
Very good reporting service following routine service of vehicle. I do prefer the previous system of a stamped Service Book held in the vehicle where I could see exactly what has been carried out and when next service due.
There are issues with my car which the technicians could not find but which were easily demonstrated to another member of staff
Did absolutely everything expected
Nobody informed me of a change to opening times meaning that I drove to the garage and it was shut. Had to rebook as unable to wait...
Very satisfied. Had hoped I could bring my service forward but not allowed as still 4000 miles to do.
I had a problem and it was fixed. It hasn't recurred so far.
ALL THE TEAM ARE EXCELLENT
Very good experience for the service department from Jake. Very professional and explained everything well including checking I was ok with the courtesy car which I liked
All other dealers that I have use previously have washed and hoovered the car every single time. Also some of my settings were changed.
The car only had a puncture. I am somewhat concerned it took nearly a week to source a comparable tyre.
Service completed on time (incl MOT) car clean inside and washed outside
Good service, expensive
Every done to my satisfaction
Smooth visit, no issues from start to finish.
Kept me uptodate with what was happening. Flexible around pick ups.
Always get good service when you go to Rybrook. Chris in particular is very good
Always good service. I was kept informed. Only downside was the standard of the wash and vacuum after the service; terrible watermarks over my windows and just an average clean. It always used to be (literally) spotless.
This was the second car we bought within 3 weeks this only happened because we had such good service on the first visit.
No problem areas
Did the job for good price & friendly service
Staff were all first class.
Completed a repair at short notice.
The service was exactly what I expected, delivered in a timely manner
Pity the engineer / mechanic didn't close down the bonnet correctly - therefore I marked you down
All staff friendly, attentive and welcoming. This was our second purchase through Jon - always helpfull, knowledgable and a pleasure to do business with
Excellent customer relations
Everything as expected from BMW.
friendly, helpful service.
My car was returned like new.
All my needs were taken care of.
when i bought the car the warning light for tyres would not go off. I reported it and nothing was done, after the service it was supposed to be done but ten miles on the road and it was back on again
Still, keep calling me Mr Mason. Including my service sheet and bill as Mr Mason.
Happy with the time taken to undertake service. Waiting area great. Still feel that hourly labour rates are too high and I'm afraid the complimentary car wash wasn't up to the usual standard (dirty patches on car paintwork and on door cills)
very happy with the service
Dissapointing visit. I dropped the car off on a wednesday night and told service checks would be completed on the following morning. Got lift to collect car on Thurs lunchtime. Not even looked at.Had to wait 4 hours
My car was collected from my house and I was kept informed of anything that needed doing. Then it was returned to me clean and sparkling.
Friendly, helpful staff. Don't try to add extras without good reason. Car washed at end of visit.
From booking right through to collection on completion, the service was dealt with in a friendly and professional way.
Couldn't do enough to make sure I was satisfied
Wolverhampton cleaned my car, Shrewsbury didn't
Friendly, helpful and any questions are clearly answered. They are very accommodating and make every effort to keep me happy.
Would be very satisfied if the car had been washed properly second time Now that windows all smeared etc Need to check your people that do the cleaning as not good
Easy and effortless process
The people care about the service they provide
Friendly staff, good working area whilst waiting for service.
I always feel welcomed and looked after at this dealership.
As always, courteous service and professional workmanship ensure that my car performs well.
Very happy all work was carried out and my car was cleaned inside and out
The Service, which included requested additions, was delivered on time and to specification whilst I waited and worked in comfort.
staff in dealership were fine and tried their best but seemed that getting information from headquarters was a huge problem
The people I dealt with were excellent and a credit to Rybrook. Not very impressed though with the lack of attention to a fault that clearly exists with the car. Despite reporting it many times they keep saying they can't find it.
Work was carried out satisfactorily although car clean wasn't that great
Long term association and service standards high
Pleased to have courtesy car
Very satisfied in all aspects of the service.
What was going to be a low cost replacement of a sensor turned about to be £240 repair but I had no option but to pay as I was away from home.
I had my car booked in for 8am said would like ready for lunch time all was well
Easy to do business with.
Promises not kept
Difficult to make contact with the right person by phone
All was very good, except the complimentary wash & vac, although some would say its complimentary (Free?) so you should not complain - I disagree. If you are offered a complimentary anything, you expect it to meet a standard. This did not! A shame..
All my questions were answered and my request sorted out.
Job completed when promised.
Very helpful parts(?) assistant (who helped out because the service staff were all busy) took time to understand my needs and made sure that everything was booked correctly for my next visit.
Good attentive sales staff
Wingmirror was delivered with a small dent and windscreen wipers hit the a-pillar. Makes you wonder what the quality or point of a PDI is and what else has been missed that I can't see or hear.
Sales Staff at Rybrook friendly & Honest
Very professional and took time to set car up and explain all the controls.
A pleasure to deal with
Tareq was so professional. Handover was straightforward and he sat in the car with me to go through all the updates. Amazing service and amazing car!
Amazing service Fantastic feeling and really enjoyable
many thanks to the rybrook sales team faultless
Nothing too much trouble for Tareq to ensure that I got a good deal and a fab car
Excellent customer service by Rybrook BMW
Throughly attention from Dan the salesman from start to finish
My only issue was that on collecting the car the pre delivery clean had not been done particularly well and was only picked when I mentioned it. There were bits of vinyl still on in places and poor cleaning under bonnet and boot lid. This was sorted
My salesman Dan Smart was brilliant. He was patient, polite and helpful. Once I'd chosen the car, I took a while to decide on the colour and Dan went out of his way to ensure I made a choice I was happy with.
Everybody at Ryebrook Shrewsbury made you very welcome. Dan was excellent as a salesperson.
Always great service
As first answer plus we were always kept informed after placing the order. Our phone calls and emails were always responded to