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Always friendly and professional
Very helpful very straight forward service
The staff are helpful knowledgeable and make you feel valued
Good seating area and coffees - was very well looked after while I waited for my car to be serviced. The gentleman I saw was very professional and friendly Having a flat in one tyre was pleased that a new tyre was fitted at this appointment
I liked the video of the health check on my car. I needed a new tyre and asked for a complete wheel alignment. Despite this, the car was still ready on time and was beautiful washed and vacuumed.
I had a while you wait service, which was finished in about 2 hours. Had facilities for me to work whilst I waited, service administrator (Raj), very knowledgeable & friendly, car came back immaculate after a valet
All work done as promised at acceptable price
The service I received was excellent. The price was very reasonable, especially for what was included.
dealt with the problem honestly -
Efficient and good quality service.
dealer is excellent
I could book via my app and the onsite team had everything ready upon my arrival.
Great communication and regular progress updates. The staff know me and often make time to ensure that all of my requirements are met.
Quick doing the job with excellent service
I have always received a high quality of service from Rybrook Shrewsbury. All their staff are courteous and have a great knowledge of their role. Will always go that extra mile.
Done in timely manner
Wheel repaired under cover purchased during the car sale. Quick print repair without any issues or unnecessary paperwork.
Very helpful service advisor.
Raj was very helpful and even highlighted , and solved a problem from Rybrook Worcester. Excellent service from Raj and Rybrook Shrewsbury.
Easy to book in, polite staff, service finished on time . Excellent service
good service.particularly liked the video report of the underside of the car.
Everything was explained and any pricing arranged upfront. Very efficient service and customer service
Friendly, helpful staff and no problems
First class service from start to finish. Can't recommend this garage highly enough.
I didn't have to pay ??
Bearing inmind the current Covid-19 restrictions you are having to operate within it is impossible for you to offer quite the same customer experience as normal. Apart from this the actual service was carried out as effectively as ever.
Rybrook Shrewsbury is a first class dealership in every way!
Completed on time and car cleaned as well
Excellent service from staff
Very helpful interaction
Always helpful - Jake was excellent to deal with
Excellent service from beginning to end. Was kept fully up to date with progress by Paul. Felt very Covid safe. Can't fault it
Always receive an excellent service when dealing with Chris
Pleasant helpful staff & first class service
Efficient and reliable
Very satisfied with the service and professionalism of the staff
Work carried out quickly and at the agreed price
Although my car went in for a recall, a problem with brake pads was spotted and the relevant information and advice was given . It was most helpful.
Treated with respect and problem solved quickly..
Everything was done as requested and I was offered a complimentary car wash and valet. The service manager Raj deserves a mention for his exemplary customer care.
Jake is a huge asset to your team. Friendly, professional and organised. Whilst I waited for my car to be seen to, I could hear his phone calls and see the people he was dealing with. He was none-stop and on top of everything.
Friendly and knowledgeable staff very good thankyou
From booking in to collecting my vehicle, the service the team provode is excellent. They communicate all the costs and works that need doing and I'm confident that any work they do will be of high quality.
They sorted my problem with no issues
Completely on time schedule
The service provided was completed efficiently and the personnel involved kept me fully informed in a professional and friendly manner.
Very good with all that was done.
Very good and fair price
I have always been impressed with the customer focus provided by Rybrook. Based on the current restrictions they have certainly gone the extra mile to ensure customers have a safe environment. I was updated on progress. Nothing is too much trouble.
Staff were so understanding and efficient
Very friendly and helpful
Great environment to wait in , attentive service staff, knowledgable staff, attention to my personal needs.
Friendly and helpful
Very helpful pleasant man who dealt with the service
Professional, friendly and polite staff..... just as it should be.
Very efficient especially during the pandemic.
Did everything I wanted and serviced the car in time scale I needed
I have been customer of this branch BMW Shrewsbury for 15 years and u have no negative or faults with the service .. excellent
Very friendly and helpful after an appalling service from breakdown customer service Rybrook service team proved how to do customer service properly
It all to do with the staff...
Peter was very professional in dealing with the issues
fast and so nice service
Staff really helpful & keen to deliver great customer service.
In these difficult times with covid I felt completely safe while waiting, the service team kept me informed how long the process will take.
Everything done on time and as required. Also very efficient Covid precautions.
Care taken to ensure the job was completed to a very high standard
I complete a 100mile round trip to continue to have my vehicle serviced with Rybrook Shrewsbury. Sales team were amazing at the point I purchased my car (kudos to John Owens) and every contact with the service team thereafter has been fantastic
Professional, courteous and all contact positive with good humour
I have been with BMW Rybrook and it's predecessors in Shrewsbury since 1994 and have always been happy with the service.
The rest of the experience was great.
Kept informed all way through and managed my experience and safety in a COVID secure way
Previous statement applies
Excellent, timely service and pleasant to deal with
They were decent to deal with
The MOT test was done quickly and I was pleased that my car was returned to me washed and clean. Also the short video made by the engineer sent to my phone was great.
Dealer well organised under current Covid restrictions, Service Representative, friendly, helpful and knowledgable. Easy to book service.
Satisfied with the service I received
Smooth booking in for my service
Raj was very conscientious and transparent. His attention to detail and providing information is exceptional.
Car was received and processed for service literally minutes on arrival.
Dealt with quickly and efficiently by rybrook staff as always
Excellent personal service and consideration, keeping me informed of progress.
Service did everything I asked of them
COULD NOT HAVE GONE BETTER.
Excellent personal service & well looked after!
Service was good under circumstances
I have always been extremely happy with with the level of service I have received , in relation to my X4 and my late fathers BMWs. Everything is always explained clearly, dealt with promptly, in a very professional and friendly manner.
Efficient and easy to ask anything
Excellent all done and fixed the rattle in my door which had been driving me nuts !!!
As previously stated, always had excellent service.
Sorted recall and body-work repair same day
also received a free valet, very impressed
My X3 was the subject of a recall. Mr Peter Renshaw took charge of the service. He was very efficient and advised me of some other issues concerning my vehicle. He was knowledgeable and very helpful.
Completely satisfied as i mentioned before
Peace of mind that everything has been checked
The servicing department were very helpful and curtious, well informed staff, very friendly and professional.
I have been dealing with the service desk people and service shop for years and they all have very good experience and expertise.
My car was serviced properly, all work was explained and a video sent of my car and the work needed
As explained above a thoroughly good experience
It seems to me that all requirements where met.
Ease of booking. Great staff. Great customer experience despite the covid challenges. Reasonable value
Fair pricing and easy process
As above ,...
We have the car back now with everything sorted, and glad we stayed with a main dealer with the facilities and expertise to quickly rectify the problem.
My car now drives like it was brand new
Excellent staff , efficient and courteous. Communication was very good and work completed on time.
The gentlemen i was dealing with was very straight forward and sorted out everything i needed
Helpful friendly staff
Service centre representative was very polite and helpful. All work was done as promised and within the agreed time.
we had a video showing us the underneath of the car etc, never had that before found it very interesting,
Booked over the phone by Gabby, very efficient and looked after by Jake Young on the MOT day, First class service and assistance as usual by Jake.
Best job under the circumstances. Plenty of time to look round the car and discuss the features. Easy to arrange an appointment. The car was in pristine condition with plenty of fuel.
Rybrook and Dan Smart are very impressive
very good service from Samantha from initial enquiry through to delivery.
Easy to deal with, excellent turn around regards queries. My only irritation relates to wording used in various documentation about gap insurance and alloy protection schemes. This comes across as hard sell!
Im very happy with my new BMW and the whole sales process was very easy.
The sales executive dealing with my purchase was actually off on paternity leave but arranged for a colleague to do the handover to ensure I could collect my car on the date agreed
Welcoming staff and efficient systems meant paperwork was able to be done quickly. Covid restrictions inevitably affect handover but these systems had been well thought through to ensure minimal impact.
Smooth easy process considering the restrictions in place . delivery was a good as it could be , cant fault anything. Just a shame i couldn't have the proper handover and explanation but fully understandable
Chris Wood (Rybrook Shrewsbury) was extremely profession and responsive throughout the "digital" purchase. Not pushy at all.
Although we are all experiencing difficult times with COVID 19 my experience with BMW during this period was exceptional
Extremely knowledgeable and competent staff. Positive with good attention to detail and a positive attitude.
I'm completely happy with what I paid for the car and the finance deal. There was no pressure and all my questions were answered. The handover was as good as it could have been under Covid.
Did everything I wanted
Samantha Malcolm at Rybrook Shrewsbury was fantastic throughout the whole process.
The handover was very well organised in difficult covid circumstances.
It was done very COVID safe all of the sale was done remotely except the obvious collection. Despite this I still felt like I had a very personalised sale process, Tareq and I exchanged many emails and phone calls which helped my decision making.
Unusual experience with COVID. Unable to have the full drinks, biscuits tours etc. Dan did a brilliant job of working around it though.
I was kept informed of the progress of my new car. The BMW factory video was a lovely surprise and very enjoyable.
I felt that I was seen to quickly and wasn't waiting around. I was helped to make the best decision and wasn't forced to extend my budget or go for something just so they had a sale