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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Teresa Godfrey

Showroom Host

Nikala Barrow

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Heather Mauchlen

Service booking administrator

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

Senior New Car Sales Executive

Cameron Short

New car Sales Executive

Tareq Ahmed

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Jake Young

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I am always welcomed with a smile at reception. All their staff are extremely pleasant, extremely knowledgeable and always willing to help. Best dealership I have ever visited.

Service

Happy enough

Service

Always professional and helpful

Service

Communications was excellent and Chris, the service supervisor was excellent as always.

Service

The staff here make you feel welcome. They have time for you on a personal basis which helps you make the decisions you need to make without being hurried.

Service

The service dept is always very pleasant, however, the team NEVER follow through with promises of call backs, fact finding, fulfilling promises of calling BMW for answers, reducing prices of services due to the no of visits having to be made

Service

Did as requested within the time suggested.

Service

Clearly I feel I have been let down by which I thought was a great product, also car in for a week and no courtesy car available, very disappointed, taxi to work all week more cost..

Service

As above - I was mis-quoted a figure and then told it would cost considerably more after the work was done.

Service

The service was great but I did ask for the engine bay to be steam cleaned and this work was not carried out.

Service

Loan car was excellent, car was ready sooner than stated, no hanging around on collection.

Service

Alan Bennet on Service was a pleasure to deal with. Very good customer friendly attitude. He is an asset to Rybrooks. (Hope I’ve got his name right)

Service

All Rybrook staff, that I have had dealings with, have been very helpful. My wife works at a large medical practice on Sundorne road. The car was collected, fixed and returned by Rybrook on the same day, how many other garages will do that?

Service

From the moment I arrived at the enquiries desk, accompanied to the service area and had the service explained in detail with attendant cost....... splendid!

Service

Good communication

Service

Everyone I've encountered at this dealership has been brilliant. Although it took 18 days for the repair (part was on back order) to be completed I really can't hold that fact against Rybrook Shrewsbury.

Service

replacement tyre was very expensive.

Service

Service reception staff very professional with time updates that were realistic.

Service

Job was done (New battery fitted), but car displayed still a problem with battery!

Service

Having reported a fault with the car, the problem was dealt with straight away.A new part fitted and everything was explained to us.

Service

I cant think of anything i didn't like

Service

Very good, but never give 10/10, invites complacency.

Service

Always look after me very well and their work is excellent

Service

My request to have my car back early was accommodated and I was kept up to date with progress during the day. Car was returned on time having been valeted. Excellent service!

Service

PROMT EFFICIENT AND COURTEOUS

Service

Always friendly staff who go out of their way to be helpful and fit in with any requirements you may have. Plus the car is clean when returned !

Service

Got the job done, little frustrating I have to go back in 4-6 weeks to get brake discs changed - my misfortune I had a couple of 000 miles still to go. But everything in Rybrook's control was pretty good.

Service

Good Service Reasonable price

Service

Service manager went the extra mile arranging tires through a third party as the car is managed through Pendragon and they needed to be fitted at Kwikfit.Chris rang through and enquired if the garage had the correct tires

Service

As above; I am always looked after perfectly.

Service

Attention to my requirements exceeded expectations

Service

Very, very poor communications. Could not follow simple instructions to email me and answer requests for assistance for four days. Service adequate once the car was recovered.

Service

See above

Service

Speedy repair.

Service

Prompt response

Service

Professional, efficient. Friendly helpful staff

Service

A very friendly professional well run service.

Service

When I came back to collect car the service guy had gone home.It would have been nice to have seen him as i had asked a few questions which he was going to ask for me.Had to ring for an explanation why my car was asking for next service @ 4600 mls?

Service

Very friendly and helpful reception staff - service staff very attentive to my requests and completed all requests. Plus a great cup of coffee. A Park and Ride pass for my wife and I into Shrewsbury is great BUT it does cost me money!

Service

Everything was well explained. Car valeted prior to hand back.

Service

The service was fine but having to wait 3 1/2 hrs was extreme I'd been told 2. They had to fit 2 new tyres but even so. After Valenting I saw there was still bird poo on the roof I was told I would have to pay extra for this to be treated. Not happy.

Service

Good communication, and staff always go above and beyond expectations.

Service

Was impressed by the set up and the way we felt after picking the car up.

Service

To have given a higher award, it would have been good if I had been given an estimate/indication of the cost of the service rather than just being presented with bill and also an indication of how long I would be waiting.

Service

Took my car in for a new part at 10.30 and it wasnt ready until 5.00. Surely they should give you a time and then do the job so that you can get away sooner. I would have rather been told that they were busy in the morning so bring the car in at 2

Service

Got the repair done in the end but took a long time to get there

Service

All round good service

Service

See above and particularly the phone calls when the car went in and after the work I was completed

Service

Pleasant lounge, coffee & pastries, newspapers and treated like a VIP

Service

Smooth and efficient delivery of service. Also quality of courtesy car was good.

Service

Excellent service

Service

Dissatisfied is too strong a term my perception is that elements of the experience weren’t up to the usual high standard. The process for booking in was efficient But the time agreed for collection was not met and valeting rushed

Service

Excellent service provided, staff professional and friendly. Experience always positive.

Service

When I bought my car I paid for the additional wheel and tyre insurance, but this was not picked up on your system and I was told I would have to pay £156 for a new tyre. Thankfully I remembered about the insurance but disappointed you did not.

Service

Valet was promised both times went into garage and not completed, Service receptionist always busy and had to ring back.

Service

First class service

Sales

There was a very long wait because the car was ordered in January and we didn’t receive it until June. Staff changed between ordering and the purchase with a bit of confusion. Delivery was fine.

Sales

Friendly and professional

Sales

We cannot speak highly enough of Cameron Short the new car sales executive who dealt with us from the initial enquiry through to the collection of the vehicle.. We also would like to thank Mark Schofield who arranged the finance options for us.

Sales

A great service from start to finish

Sales

Everyone was very friendly and welcoming but why does it have to take so long?

Sales

Excellent customer service, Jamie Wray was one of the most informed sales executives I have come across from my many years of dealing with various BMW centres. He understood my requirements and went out of his way to ensure the deal happened.

Sales

kept me totally up to date with delivery schedule, test drive organised very quickly and knowledge of vehicle excellent.

Sales

As with the last two cars I have had from Rybrook the process was easy and more importantly without pressure.

Sales

All the staff were very friendly and able to assist, or would find someone to assist or answer questions. Cameron Short, the new car sales executive, looked at all options for us. He was always positive and helpful.

Sales

Early days but all staff were very helpful.

Sales

5/5 if the receptionist had physically got up to get the sales person I had been dealing with. Wouldn’t mind except I was left waiting 20mins. He wasn’t in his own office but another chatting with colleagues so appeared “unavailable”. Avoidable delay

Sales

polite, helpful and very knowledgeable staff

Sales

Very thorough and professional process conducted by friendly and knowledgeable staff