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Excellent service and friendly professional staff
Dealership was good to deal with and responded in the time frame as agreed unlike other BMW dealerships.
Work completed in timely fashion, helpful Service staff, valeting a nice touch. Courtesy car untidy with unpleasant odour. Bonnet incorrectly fastened / had to stop on way home. Had to reset tyre pressures
Had 1 year car health check. Booked in for 12. Told it would take 1.5 hours approx. So not to pressure said we would come back at 3pm. Car wasnt ready until 3.30. To be fair it was delayed having the complimentary wash and vac.
Dealt with in a timely manner and everything done as requested
I thought I could trust a main dealership. I had this experience 2 years ago and then decided to give them another chance. Very very dissapointed.
The service itself was fine
Great staff and always a pleasure to walk into the dealership.
Very slight delay in pick up
car was sheduled for collection at 14.00 hours, this was then pushed back to 15.00 hours but was still not ready at that later time. It had not been cleaned/valeted then the receptionist took 10 minutes to locate car keys
Everything was explained and very friendly
As above. I still haven't a clue what is wrong with our car as Abbie couldn't explain.
Same as above - everyone we came into contact with was friendly, courteous, polite. Absolutely nothing to critricise.
The staff were very helpful but I'm not impressed with technicians trying to pull the wool over my eyes with a service issue they claimed was my fault.
Apart from my previous comment everything was fine. The staff looked after me and everything explained
Great service & value, very surprised at the cost differences between BMW garages
quick and easy service
Staff really helpful, polite and friendly a completely different experience from my previous dealership in Guildford
Friendly, helpful staff. Chris Wimbush, in particular, is great and a credit to the organisation.
Everything was good apart from I mentioned that over the last two weeks my tyre pressure warning had come on, I mentioned checking to see if I had a puncture, was told it was okay but I have since found a screw in my tyre. What else was not done??
I was made to wait over an hour to collect my car despite being called an hour before arrival to say that my car was ready. They didn't properly clean the inside of my car either.
ON MY FIRST VISIT FOR THE SMART REPAIR TO A BUMPER, AND TO A SCUFFED ALLOY, NEITHER JOB HAD BEEN COMPLETED PROPERLY, RESULTING IN A REVISIT HAVING TO BE ARRANGED, NOR WAS THE CAR PROPERLY VALETED. ALL IN ALL VERY DISAPPOINTING
BMW gave me a time for completion/pick up and it was ready.
I have used them for almost 20 years and apart from one incident have always had very good service
polite and attentive
It still has issues and is booked in again this week. Which is a real pain as its over and hours drive to get there,
Technicians believe it normal for steering to pull to one side, later corrected at kwik fit. Car allowed to leave later appointment without talking to me about issues I'd raised or without advice I might expect from a technician
Everything done as required
Only fairly satisfied as communication was poor on the two days it took to finish what started as a routine service. No feed back that I asked for on day 1 on site. No confirmation day 2 of work expectation of completion before I travelled 30 miles.
Made my wife and myself welcome
As before, a good job done but pricey.
Treated well and the booking in process was good. Disappointment was centred on fact that although I had booked the appointment some weeks in advance I had to wait about 45mins for the pre-arranged loan car to come back.
I keep coming back for more as they always look after me so well
Issue on car not resolved yet - needs to be booked back in .
My car suffered a particularly complicated electronic problem requiring deep investigation and, it seems, complicated repairs. This could not be hurried but was undertaken expeditiously
The car is fine clean and runs perfect
The service is absolutely exceptional. The team are friendly and efficient and the quality of the work is superb.
Buying a car should be a great experience but the day we picked it up was a poor experience and left a bad impression. Receptionist had no idea we were coming, sales re had been asked to step in, no gift no flowers just handover the new car
I have been in twice, and the print has not been fixed. I will not but BMW again.
Good customer service
Quick and efficient.
Great service from Gabrielle and that's the only reason we haven't marked lower. Service manager disinterested and wouldn't support us for warranty claim for a clearly defective manufacturer issue. Wheel turned up a day later than expected.
After buying our car with FSH over a year ago, you still haven't provided us with the Service History.
My vehicle was done promptly and the staff were so helpful. The wash my car received was to a very high standard.
Because again, the service that's always given at the showroom. Everyone is always very professional in the service they give.
Could do better. Which is not what I expected the service to be.
The same issue unresolved after several returned visits
The staff Dan Francis was excellent in helping me with any problems.
Again, I can't fault the service experience
Service adviser Alan Bennett was extremely helpful.
smooth, efficient, friendly.Please thank Jason who cleaned our car during our recent visit for servicing. He made a splendid job of the task.
Repair booked in 1 month in advance, on the day they had the wrong parts also had 2 chase 3 times eventually spoke to the service manager who sorted things.communication between rybrook and myself was poor
Service was fine, quick and easy. I chose to have the car cleaned. When i received the car back it had patches of dirt all over it. I am pleased that its a free package, so i'm not expecting spotless, but I might as well have cleaned the car myself.
Service carried out quickly and car returned clean.
I needed a courtesy car and had to inconvenience a work college to get to and from work that day. (I couldn't wait a few weeks for one to become available).
Because the inspection and prompt action revealed a damaged tyre that could have resulted in an accident
Left stranded New Years eve, 25 miles from home
Car not delivered by time I arrived home. Fortunately someone answered my call at 6:35 pm to confirm car still there but not why.Rec'd call 08:00 hrs next day saying car on its way.It wasn't and I called again.Arrived 4hrs later.I live 10 mins away!
There is always room for improvement
I have owned the X3 for two weeks at the time of my visit and all the issues raised were not concluded.I was not happy with the service I received from the service reception advisor as he was very negative about my problems.Not as expected from BMW
The car informed me it needed a service but it really needed an inspection.I was going to be charged for an MOT even though we knew it would fail. (I was not charged for the MOT after querying this)The dash cam was disconnected and not reconnected.
I arrived expecting to have the final service from my 5 year contract. I was very disappointed to be told that I was not eligible because I was 2,000 miles over my limit, although I was still in time.
Left feeling that my concerns weren't dealt with
Work done was completed as described
See above as I had to return back to Bmw for retest! If sensible priced tyres I wouldve had them completed on the day!
Car prep was rushed, streaks of wax. Car was damaged, sil and both rear lights on the boot lid were cracked. The issues were handled, the apology genuine and cust service to resolve the issues was excellent. Car is now as it should have been.
My experience was friendly, forthright, and not cluttered with technical information until i wanted it later.
Good communicate before and during the purchase process.
Everything went smoothly from looking at the car to collecting. The after sales experience has also been very good.
Dealt through Dale McKenzie at Shrewsbury who was excellent
The whole team at Rybrook were excellent, going out of there way to introduce themselves and build rapport, offering solutions for our concerns pre-purchase and being supportive with our decisions. Handover was excellent.
When picking up my new car I was given a really special morning and the rundown off controls was done at a pace to enable me to take everything in. No question was a stupid question.
Superb attention. Great people. We're returning customers and it was like coming home!
Treated like royalty.
Tareq and Samantha kept me informed and was professional throughout the whole experience.
Great team, very attentive
The process is simple and quick. The staff are exceptionally well trained. The customer service experience is outstanding.
Car still to be handed over
The purchasing of a new BMW should always be an extremely enoyable experience but can also be quite a stressful process, however the personnel at Rybrook, ensured that my every request was dealt with in a profession and customer friendly manner.
Salesman was spot on,was expecting a better delivery and handover for a brand new car,nothing fancy whatsoever,very very long wait for car to be delivered also
Excellent sales advisor, communication was excellent and I was kept fully up to date whilst awaiting delivery of my BMW
Speedy and easy, had the car within a few days of initially looking at one
Im disappointed because the car was not detaileted