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I am always welcomed with a smile at reception. All their staff are extremely pleasant, extremely knowledgeable and always willing to help. Best dealership I have ever visited.
Always professional and helpful
Communications was excellent and Chris, the service supervisor was excellent as always.
The staff here make you feel welcome. They have time for you on a personal basis which helps you make the decisions you need to make without being hurried.
The service dept is always very pleasant, however, the team NEVER follow through with promises of call backs, fact finding, fulfilling promises of calling BMW for answers, reducing prices of services due to the no of visits having to be made
Did as requested within the time suggested.
Clearly I feel I have been let down by which I thought was a great product, also car in for a week and no courtesy car available, very disappointed, taxi to work all week more cost..
As above - I was mis-quoted a figure and then told it would cost considerably more after the work was done.
The service was great but I did ask for the engine bay to be steam cleaned and this work was not carried out.
Loan car was excellent, car was ready sooner than stated, no hanging around on collection.
Alan Bennet on Service was a pleasure to deal with. Very good customer friendly attitude. He is an asset to Rybrooks. (Hope Ive got his name right)
All Rybrook staff, that I have had dealings with, have been very helpful. My wife works at a large medical practice on Sundorne road. The car was collected, fixed and returned by Rybrook on the same day, how many other garages will do that?
From the moment I arrived at the enquiries desk, accompanied to the service area and had the service explained in detail with attendant cost....... splendid!
Everyone I've encountered at this dealership has been brilliant. Although it took 18 days for the repair (part was on back order) to be completed I really can't hold that fact against Rybrook Shrewsbury.
replacement tyre was very expensive.
Service reception staff very professional with time updates that were realistic.
Job was done (New battery fitted), but car displayed still a problem with battery!
Having reported a fault with the car, the problem was dealt with straight away.A new part fitted and everything was explained to us.
I cant think of anything i didn't like
Very good, but never give 10/10, invites complacency.
Always look after me very well and their work is excellent
My request to have my car back early was accommodated and I was kept up to date with progress during the day. Car was returned on time having been valeted. Excellent service!
PROMT EFFICIENT AND COURTEOUS
Always friendly staff who go out of their way to be helpful and fit in with any requirements you may have. Plus the car is clean when returned !
Got the job done, little frustrating I have to go back in 4-6 weeks to get brake discs changed - my misfortune I had a couple of 000 miles still to go. But everything in Rybrook's control was pretty good.
Good Service Reasonable price
Service manager went the extra mile arranging tires through a third party as the car is managed through Pendragon and they needed to be fitted at Kwikfit.Chris rang through and enquired if the garage had the correct tires
As above; I am always looked after perfectly.
Attention to my requirements exceeded expectations
Very, very poor communications. Could not follow simple instructions to email me and answer requests for assistance for four days. Service adequate once the car was recovered.
Professional, efficient. Friendly helpful staff
A very friendly professional well run service.
When I came back to collect car the service guy had gone home.It would have been nice to have seen him as i had asked a few questions which he was going to ask for me.Had to ring for an explanation why my car was asking for next service @ 4600 mls?
Very friendly and helpful reception staff - service staff very attentive to my requests and completed all requests. Plus a great cup of coffee. A Park and Ride pass for my wife and I into Shrewsbury is great BUT it does cost me money!
Everything was well explained. Car valeted prior to hand back.
The service was fine but having to wait 3 1/2 hrs was extreme I'd been told 2. They had to fit 2 new tyres but even so. After Valenting I saw there was still bird poo on the roof I was told I would have to pay extra for this to be treated. Not happy.
Good communication, and staff always go above and beyond expectations.
Was impressed by the set up and the way we felt after picking the car up.
To have given a higher award, it would have been good if I had been given an estimate/indication of the cost of the service rather than just being presented with bill and also an indication of how long I would be waiting.
Took my car in for a new part at 10.30 and it wasnt ready until 5.00. Surely they should give you a time and then do the job so that you can get away sooner. I would have rather been told that they were busy in the morning so bring the car in at 2
Got the repair done in the end but took a long time to get there
All round good service
See above and particularly the phone calls when the car went in and after the work I was completed
Pleasant lounge, coffee & pastries, newspapers and treated like a VIP
Smooth and efficient delivery of service. Also quality of courtesy car was good.
Dissatisfied is too strong a term my perception is that elements of the experience werent up to the usual high standard. The process for booking in was efficient But the time agreed for collection was not met and valeting rushed
Excellent service provided, staff professional and friendly. Experience always positive.
When I bought my car I paid for the additional wheel and tyre insurance, but this was not picked up on your system and I was told I would have to pay £156 for a new tyre. Thankfully I remembered about the insurance but disappointed you did not.
Valet was promised both times went into garage and not completed, Service receptionist always busy and had to ring back.
First class service
There was a very long wait because the car was ordered in January and we didnt receive it until June. Staff changed between ordering and the purchase with a bit of confusion. Delivery was fine.
Friendly and professional
We cannot speak highly enough of Cameron Short the new car sales executive who dealt with us from the initial enquiry through to the collection of the vehicle.. We also would like to thank Mark Schofield who arranged the finance options for us.
A great service from start to finish
Everyone was very friendly and welcoming but why does it have to take so long?
Excellent customer service, Jamie Wray was one of the most informed sales executives I have come across from my many years of dealing with various BMW centres. He understood my requirements and went out of his way to ensure the deal happened.
kept me totally up to date with delivery schedule, test drive organised very quickly and knowledge of vehicle excellent.
As with the last two cars I have had from Rybrook the process was easy and more importantly without pressure.
All the staff were very friendly and able to assist, or would find someone to assist or answer questions. Cameron Short, the new car sales executive, looked at all options for us. He was always positive and helpful.
Early days but all staff were very helpful.
5/5 if the receptionist had physically got up to get the sales person I had been dealing with. Wouldnt mind except I was left waiting 20mins. He wasnt in his own office but another chatting with colleagues so appeared unavailable. Avoidable delay
polite, helpful and very knowledgeable staff
Very thorough and professional process conducted by friendly and knowledgeable staff