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Our latest star ratings

Rybrook Shrewsbury Star Rating

Sales

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4.9

24 comments from 73 reviews

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Service

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4.5

75 comments from 205 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Sales executive Henry Gregory has been excellent to deal with."

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5.0

"Very helpful, the staff were very well trained."

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5.0

"The Sales Representative Mr. Martin Gough was extremely helpful, effiicient and courteous - he made the whole experience pleasurable and we would like to congratulate him."

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5.0

"They were very good."

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5.0

"Very pleased with the total service that I received. Nothing was too much trouble for my sales rep Dan Bryan. The BMW Genius Matthew was also very good"

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5.0

"It was a very good experience from start to finish and we felt valued."

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4.0

"When our old car BMW s 1 59 (27k miles) was inspected, for the purposes of a part exchange deal to be told that the car required a new drive shaft £1300.Car had FSH and no indication on computer. Devalued SH value. V. disappointed."

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5.0

"IT WAS A PLEASURE TO DEAL WITH DAN BRYAN AT RYBROOK.HE COULDN'T HAVE BEEN MORE HELPFUL,EITHER DURING THE PURCHASE OR SINCE WHEN I HAVE HAD QUERIES REGARDING DVLA"

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5.0

"Excellent."

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5.0

"At every step of the way I was looked after with great consideration. Staff were polite and welcoming and I received regular updates on the progress of my purchase."

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4.9

"Very good service."

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5.0

"I very pleasant and enjoyable experience . The staff were courteous and polite throughout ."

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4.9

"The staff were friendly and helpful."

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5.0

"Staff were friendly and approachable and I was made to feel like an important customer - something which improved the experience for me. Admin was kept to a minimum which was really appreciated."

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5.0

"The staff were very helpful, I liked the idea of the BMW genius which made it feel like it wasn't a hard sell."

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5.0

"Fantastic team, extremely helpful. Nothing was too much trouble for them"

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5.0

"Martin was very helpful."

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5.0

"I cannot fault any member of staff in any way at Rybrook Shrewsbury, they have all been incredibly and exceptionally helpful, patient and informative during the whole process of my purchasing my new car to my own specification."

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5.0

"Martyn our sales rep provided excellent help, he listened to our requests and questions and provided honest and helpful advice. He had a friendly manner and was efficient and made the process of exchanging and buying the new car easy."

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5.0

"Very friendly, excellent customer service..."

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5.0

"Everybody was more than helpful."

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5.0

"Excellent 5+."

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5.0

"While there were problems with the quality of the car on arrival the dealer dealt with these in a professional and efficient manner. My contact Martyn Gough was excellent with regards to resolving all issues and keeping me updated."

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5.0

"I will be recommending the dealership."

Click here for sales overview page.

Service
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5.0

"they are always very helpfull."

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5.0

"They were fantastic"

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5.0

"i am very happy with them. the y are very helpfull and friendly and the work is superb."

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4.0

"I was not satisfied that the dealership advised that the car did not need anything for quite some time, but the car is advising 1400 miles to the next inspection. I live 98 miles away."

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5.0

"Extremely good; I thought they were exceptionally professional, the car was valeted and they kept to the costs."

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5.0

"The service was very good."

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4.0

"The service was good but not all the bodywork issues I asked to be looked at were."

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4.0

"Fitted front winter rubber mats were missing after servicing/cleaning. However, staff were very helpful and have offered to replace."

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4.0

"Always good, they charge too much though."

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5.0

"Excellent communication throughout - service and a fault rectified under warranty."

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3.0

"The timescale was not accurate."

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4.0

"Getting a hire was a bit of a joke as the hire car company didn┬┐t have the right car available to deliver to where i was staying so i had to get a taxi to the main deport in Shrewsbury."

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5.0

"The service was very good."

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5.0

"Brilliant."

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5.0

"The service was very good and the staff extremely friendly."

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5.0

"Good experience."

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3.5

"The information I was given was not correct initially."

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5.0

"They were very good."

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4.0

"I would have been totally satisfied if, after the valet they had returned my rubber mud mats to the rear passenger floor, thus saving my having to chase them up."

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2.0

"Had the car a week when it developed a fault which caused the car to limited to 30mph. Service receptionist advised I would have to wait a week for get a replacement car, I found her very unhelpful. Manager also forgot to call me back!"

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3.0

"Had to go into the dealership several times for little jobs, when it would be easier for all the jobs to be done on one visit."

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4.0

"The vehicle got scratched."

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5.0

"The service was very good."

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4.0

"very attentive."

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3.0

"Interaction with all staff was first class and I appreciate the effort made to eliminate the annoying rattle in my X3.I was contacted at 3.40pm to be told that the car would be finished in 15 min, picked up at 4.30 but did not get car until after 6pm"

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5.0

"I have sent a letter praising them but have not had a response"

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5.0

"Spot on and kept me informed"

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4.0

"Very satisfied. Very pleasant stay."

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5.0

"they are really really helpfull. it is a pleasure to go there."

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2.0

"The car wasn't valeted as well as it normally is. The service light was left on and I am not sure that the handbrake has been touched."

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5.0

"Kept me informed."

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4.5

"The time of the repair was longer than anticipated."

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3.5

"I had the collection and drop off service which was great, but it is very expensive to have repairs done."

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5.0

"excellent service"

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4.0

"They didn't replace a dipped headlight bulb meaning I have to go back."

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5.0

"Compared to other BMW dealerships, Shrewsbury goes the extra mile"

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5.0

"They were brilliant."

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1.5

"I had been in to have the suspension looked at and was told that it was fine. I then went in for another problem two days later, only to be told that my suspension needed looking at. The had to wait another two days to book me in and there was no off"

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5.0

"Good communication."

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3.0

"Lack of communication."

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5.0

"Very good service."

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5.0

"Excellent dealership and friendly."

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5.0

"Very helpful."

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4.0

"I never have a de-brief vocally to say what they had done; it was streaky the last time after the clean."

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5.0

"They made me feel very comfortable and welcome."

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5.0

"They always treat me with respect."

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5.0

"I was very happy. They were very informative and they treated me with the utmost respect."

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5.0

"The service was very good."

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5.0

"All staff are second to none."

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4.5

"Larger cans of Coke would be better."

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4.5

"Very good, especially the pick up and return service."

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5.0

"The service was excellent."

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5.0

"Very good experience."

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3.0

"they did not turn up to pick up the car untill dinner time and it was a early morning pick up . This had a knock on effect for the work as it took longer to get authorisation for the work carried out ."

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5.0

"they are very efficient and reliable. Very courteous. Brilliant."

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5.0

"The staff are very courteous and polite."

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5.0

"Friendly staff."

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4.5

"They fitted me in quite quickly; I was able to do some work whilst I was there."

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4.0

"The staff a the dealership were very efficient and polite throughout."

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4.0

"It took them almost three weeks to get the problem."

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5.0

"Very welcoming and really good"

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5.0

"they are fine. They are expensive."

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5.0

"Very nice experience, and I appreciated the attention."

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5.0

"The person on reception was excellent."

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4.5

"Very helpful"

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4.5

"It was good"

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5.0

"Actually booked in for MOT only. But as always an excellent experience"

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4.0

"My car is collected from my workplace and taken to the depot. On all other occasions i have received a call to say the vehicle has arrived safely. This time, no call. Puts a bit of doubt in your mind!!"

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5.0

"Very efficient, pleasant and gave realistic times scales and it washed and cleaned, can't fault it."

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5.0

"Chris Wimbush was outstanding and a pleasure to deal with."

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5.0

"Brilliant customer care- went out of their way to help me out and I was hardly inconvenienced despite the break down!"

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4.5

"I was not aware my vehicle was due for a service, the onboard computer did not make this clear."

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4.5

"Professional service."

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5.0

"Very satisfied."

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1.8

"We were very disappointed with the customer service in regards to arrangements for dropping the car off and getting to work and in getting the car back following its service."

Rybrook Shrewsbury Dealer Principal response

"Thank you for your valued feedback, and your additional comments. I am sorry that for any inconvenience and that we have failed to exceed your expectations on this occassion. I will look into your comments and contact you to discuss your disappointment."

Click here for service overview page.

Rybrook Shrewsbury
BMW Service

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