Rybrook Shrewsbury Star Rating
Sales
17 comments from 57 reviews
Service
86 comments from 203 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"we suspected our key had been cloned but BMW were unable to do anything to stop the key being used"
"I would like to thank Sarah for all of her help with keeping me up to date with what was going on."
"very good aftersales service."
"They were excellent, more than helpful."
"Very well no problems what so ever"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your great comments, and 5 star rating"
"excellent very courteous and punctual."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your custom, your great comments, and valuable feedback."
"invited to have free diagnostic. received verbal report only due to printer fault. Booked test drive at same time but although booking was acknowledged no pre planning was evident so reception and sales attention was poor."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, I am sorry that you have found the service to be below our usual high standard, and your expectation. The test drive organisation is not acceptable, and this will be improved. I am very sorry that this has affected your experience of the complimentary vehicle health check that we provided."
"The whole experience was excellent. Mr Mark Rivers in sales is a credit."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great comments, and the 5 star rating. Your business is very welcome, and we will ensure that we continue to provide excellent service."
"The service was good but I asked for a new service book and I never got one."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, and I am sorry that we have not followed through on your request. I will look into this, and a member of my team will be in contact with you."
"Asked for some touch up work and a new small plastic bodywork part to be replaced alongside service neither done but touch up was done later when I asked about it at pick up. Told part would be ordered but have heard nothing else."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, and additional good comments. I am sorry we havent been as thorough as we should have been, and this has taken the shine off your overall experience. This is something we will learn from, and we are appreciative of your recognition."
"Although we live 25 miles from Rybrook, their car collection and return service is a boon. The car was returned clean, which it always is and the software problem was solved satisfactorily."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great feedback, whilst we cover Shropshire, and indeed Mid Wales in your case. We aim to offer a bespoke and personal service to all of our customers. The team are pleased to recieve your recognition of providing this to you."
"excellent service really personable."
"After tyre replacement, emergency notice appeared as I was half way down motorway saying loss of tyre pressure"
Rybrook Shrewsbury Dealer Principal response
"Thank you for providing us with your feedback, the information is invaluable. We will look into your specific case and come back to you with a definitive response regarding the tyre pressure sensors."
"Very positive experience the staff were helpful and pleasant. some addition work was carried out promptly."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your great comments and recognition of the team. I know they are motivated from reading such comments."
"A new tyre proved to be very expensive compared to major tyre suppliers"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valuable feedback. Your feedback is constructive, and we do take all possible steps to ensure that we are competitive with tyre prices. Whilst we cannot always offer the same prices as the major tyre suppliers, we do only offer homologated tyres that are approved by BMW. This is usually the main difference in price. We will ensure that we continue to monitor prices daily and be competitive."
"Very good value service, always handled very professionally. All staff are very knowledgeable. I'm also impressed with how quickly the service is performed."
"i was very pleased with the service i received at rybrook shrewsbury everyone was very helpful and friendly"
"Having my vehicle serviced BMW Rybrook is one of the best customer experiences I receive."
"The dealer did not keep me informed as promised. Otherwise I am very satisfied"
"They are very friendly and helpful."
"Good feedback, had car for 3 days awaiting part. temporary repair so not fixed at first attempt."
"Completely satisfied says it all"
"The experience at the dealership has not been upto standard."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, I am sorry that you found the service to be below our usual high standard."
"They were absolutely fantastic."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great comments, and travelling so far to use our business."
"fantastic service from the service department"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your comments, the team are pleased to be recognised as fantastic, and your additional comments about Jake and Chris will be passed on. Thank you for the business."
"Great customer service."
Rybrook Shrewsbury Dealer Principal response
"Thank you for such great feedback, especially in your additional comments. I will pass on your recognition to the technician."
"Car was collected from my home within an hour of a problem arising and delivered back quickly."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valuable feedback, and strong ratings. Your business and recognition are greatly appreciated"
"Satisfied with the service provided."
Rybrook Shrewsbury Dealer Principal response
"Thank you for giving us such strong ratings and feedback."
"They are always brilliant, they are always helpful. The best dealership I have been to."
Rybrook Shrewsbury Dealer Principal response
"Thank you for such fantastic comments, we will ensure that we continue to impress you and all of our customers."
"I was given no information about the work that was actually carried out"
Rybrook Shrewsbury Dealer Principal response
"Thank you for giving us your feedback, I will ensure that our team are more thorough in providing information on the work carried out. Your other request will be resolved also."
" VERY PLEASANT EXPERIENCE.SPECIAL THANKS TO CHRIS WIMBUSH. VERY HELPFUL ."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great comments, especially about Chris, he is always very pleased to know he has left a great impression. Your thanks and appreciation have been passed to Chris Wimbush"
"Very good service."
Rybrook Shrewsbury Dealer Principal response
"Thank you for providing such positive feedback, and recognising the team for their contribution to the experience."
"Complete confidence in all aspects."
Rybrook Shrewsbury Dealer Principal response
"Thank you for providing your feedback, and great ratings. It is good to know that the team are providing confidence in what we do."
"The service is excellent."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great comments, and also for your additional feedback. We will use this to improve in the future."
"Needs to be more courtesy cars."
"they wee very very helpfull"
Rybrook Shrewsbury Dealer Principal response
"Thank you very much, its good to know that you felt we are helpful."
"very good sevice."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the five stars and recognition."
"Pleased that showroom and service building planned for upgrade, present building showing its' age"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your comments, and I can see your ratings reflect your opinion of the facilities. I know that you will be very impressed with the redeveloped showroom when it is completed in November."
"I have always been very satisfied with the dealership. The staff always treat me with utmost respect and consideration."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your comments and great feedback"
"My car went in for a general service as always the staff at the Rybrook were very helpful and eager to please."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your great comments and ratings. It is very much appreciated by the team."
"the vehicle was called in for a safety check.rybrook lads took vehicle out of garage as wife was unable to do it."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the business, the great feedback and the ratings. The team understand that sometimes it is the little things that make a big difference."
"Excellent service, Sarah was lovely."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your excellent feedback, and also the recognition of Sarah, she is very happy to read your comments."
"The team at Shrewsbury couldnt be more helpful, excellent service."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback and great comments"
"I was kept well informed, the dealer made everything easy for me."
"I would never go anywhere else I have even got my son to buy from BMW. My daughter also has one we have as a family only bought BMW's for the last 20 years."
Rybrook Shrewsbury Dealer Principal response
"Thank you for such great comments feedback and ratings. Your recognition is very much appreciated, as is your continued loyalty."
"the dealership were very good on the day . especially CHRIS WIMBUSH in service and GRANT LLOYD in parts"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your fantastic feedback. Chris and Grant are really appreciative of your recognition. It is very motivational for them."
"Appointments can be arranged for next day and work is carried out quickly and efficiently. Showroom services are excellent and allow me to work whilst waiting for the servicing to complete."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your great comments, we are very pleased that you continue to use our business, and that we have provided you with a pleasant experience."
"really good dealership"
"Very good"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your comments and recognition."
"The service I recieved from your staff was excellent."
"They physically changed the wrong tyre, I had to drive back and get the correct tyre changed."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the feedback, and we are sorry for any inconvenience. I know my Aftersales Manager has since spoken to you, and although we replaced the correct tyre, we also missed a second puncture. Our sincere apologies."
"See previous comments although i must admit the service provided was excellent if the fault is not found this will effect my satisafaction but has no reflection on the staff."
"Rybrook's customer service has been absolutely superb in every respect. Nothing has been too much trouble and the excellent staff have made owning a BMW even more satisfying."
"My requirements as related to the service assistant were carried as requested."
"superb service, great people A"
"The dealership were very welcoming but failed to fix the problem."
"Very happy with my experience only matter preventing a5 was the cost."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback. It is good to read that you are very happy with the experience. We have been working hard on making our services more competitive, we are promoting our Value Service packages, Service Assured for older cars, and complimentary MOT for BMWs purchased from Rybrook. However we will continue to look for other ways to reduce our customers maintenance costs."
"Very good."
"I expected them to find the problem, it was very expensive for no problem to be found."
"Excellent service received from the service department"
"In general people tend to be loyal but that loyalty is built on trust and relationships. Rybrook's team have earned my trust and loyalty hence the reason why I return to that specific dealership."
"Very attentive and friendly. Would have been 5.0 but job took longer than expected."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your constructive feedback. We obviously need to ensure that our Estimated Completion times are accurate. The team are very pleased that you have regarded them as very attentive and friendly."
"Very good experience with the dealership and they called me to follow up after my service. They offer a collect and drop off service which is great it fits around my work schedule."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great comments, and also the additional feedback provided. The team are pleased with your recognition."
"it would be easier to speak directly to the service advisor when there is a problem ."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, we are in the process of recruiting extra people to cover our service advisor reception desk, and this will allow you more time with the people who have looked after you."
"The dealership were fantastic in every accept of service received."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great comment, and also the additional feedback. We are working hard to improve our parking, and other facilities."
"They could not have been more helpful."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your great feedback, and addtional comments regarding our technician Sam Good. I will pass on your thanks, and I know he will be motivated to recieve your recognition."
"They were perfect."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your fantastic feedback, the team are very motivated by such comments"
"Everything was fine"
Rybrook Shrewsbury Dealer Principal response
"Thank you for the feedback, additional comments, and the 5 star recognition."
"I thought the work was handled well."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great feedback."
"They make you feel that they genuinely want to help and that they will fullfill requirements you may have overlooked or which you are unaware."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great feedback. The team have been working hard to improve and take on board what customers have to say. They do genuinely want to help, and I am glad that this comes across."
"The service department could be easier to locate."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, and you are right! In April we begin the redevelopment of our dealership, which will mean better facilities, better access to all aspects of the business, and the latest technology. We are excited, and it will definately benefit our customers."
"Chris in service department very helpful throught all problems"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, your acknowledgment of Chris has certainly made him smile. Chris and the aftersales team are committed to providing excellent service"
"The dealer is a credit to BMW."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your comment, my team are very motivated by such recognition."
"nothing is too much trouble"
Rybrook Shrewsbury Dealer Principal response
"Thank you for saying so, that is certainly how it should be. Thank you for your business"
"Excellent service would recommend to anyone."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the feedback, and the compliment. Your recommendation and future business is very much appreciated"
"Very pleased"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, it is good to know you are pleased."
"Recall"
"I was happy with everything."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, and the team are very glad that you were happy."
"Excellent service."
"There was a bit of confusion for me to have a test drive while the vehicle was being serviced, but this didn't happen unfortunately."
"No problems at all"
"Everything was fine at the dealership."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your 5 star survey, and your further positive comments regarding the dealership. I can see from our records you travel a distance to our business, and your continued loyalty is very much appreciated."
"The dealer didn't reset the brake sensors."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your positive rating, and we are very sorry that we did not reset the brake sensors. I will arrange for a member of the service team to contact you to ensure everything has now been resolved."
"Within a few hours of my vehicle visiting the BMW dealership for an MOT, the oil drain plug on my vehicle dropped out and my vehicle was starved of oil. Nobody noticed the oil leak"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valued feedback, we are obviously concerned that your experience has been affected by the drain plug dropping out after the MOT. Whilst this item is not related to the MOT, I agree that it could be related to the previous recent service at an independent garage, it is however disappointing that this should happen after a visit to our workshop. My aftersales manager will be contacting you to discuss this further, and I am certain we will find a way to restore your faith in BMW."
"very good"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your positive comments, and 5 star survey."
"Very good, quickly done."
Rybrook Shrewsbury Dealer Principal response
"Thank you for the 5 star survey, and we are very pleased you recieved a quick service. Thank you for travelling so far, and for your continued loyalty."
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 7
"Disappointed to have to purchase an extra product to enable my bluetooth, this was not explained"
"A totally professional yet relaxed sales process. The salesperson was very understanding of my requirements worked very hard to find me the car that suited my needs and budget. They took the stress out of what can be a very difficult process"
"No option for test drive initially, had to go to different dealer. Handover delayed due to snow. car arrived malfunctioning as solenoids were faulty. Staff were friendly, polite and knowledgeable."
"Great service in all areas, completely satisfied."
"We have never had a more attentive,honest experience when purchasing either a new or second user motor vehicle,we found it quite refreshing.When you have a quality product you need quality staff to support it,you have this in abundance at Rybrook ."
"Gareth Thomas to be highly commended."
Rybrook Shrewsbury Dealer Principal response
"Thank you very much for your comments. Your continued loyalty and recognition is very much appreciated."
"Always dealt with in a prompt informative, helpful manner"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your comments and feedback. Thank you also for your continued loyalty."
"very helpful and flexible team"
Rybrook Shrewsbury Dealer Principal response
"Thank you for the comments and great feedback."
"Very impressed by Motobility person"
Rybrook Shrewsbury Dealer Principal response
"Thank you for the great feedback, and I will pass on your recognition of the motability specialists"
"I am so disappointed to have to mark this down, because Mark has given me fantastic customer service, but to collect a damaged vehicle really isn't what I expected from a prestigious name as BMW."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, and also further comments. I know that we have now resolved your issue, and I am very sorry that it occured in the first place. I hope we have assured you of our commitment to great customer service, and restored your faith in BMW and Rybrook. Our sincere apologies."
"i am happy with the dealership apart from the runflat tyre information ommission."
"First class all the time every time"
"I thought the staff were excellent."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, and your recognition of the team. They are very pleased to be regarded as excellent."
"In every way our sales experience at the hands of Rybrook provided complete satisfaction. This was in no small part due to service above and beyond the call of duty from the salesman who assisted us."
Rybrook Shrewsbury Dealer Principal response
"Thankyou for such valuable feedback, especially the additional recognition of Jamie. I have commended Jamie for his professionalism."
"very friendly and professional"
Rybrook Shrewsbury Dealer Principal response
"Thank you very much, that's how it should be."
"John Miller was very helpful."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, Jon is pleased with the recognition, and we look forward to helping you in the future. Enjoy your new car!"
"great service through out the sales process. actually felt valued"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your comments, and your custom is valued."