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Our latest star ratings

Rybrook Shrewsbury Star Rating

Sales

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4.9

13 comments from 63 reviews

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Service

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4.7

70 comments from 224 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Always had good service from Ryebrook."

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5.0

"They looked after us really really well."

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5.0

"All the staff were extremely friendly, helpful and knowledgeable. The buying experience was unpressured and overall I would describe it as pleasurable."

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5.0

"It was excellent."

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5.0

"the sales executive was very attractive and provided exceptional lack of services, i will certainly use him again to purchase my next vehicle."

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5.0

"Delivery was delayed - transporter broke down on day due for delivery - however it arrived later the same day + sales guys prepped + got car ready for 7pm pick up"

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5.0

"Love the environment and service from all staff, in particular impressed with quality service from sales manager. Will come back when change next new car."

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5.0

"The sales and financial persons were efficient, friendly and made us (my wife was with me) feel completely at home."

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3.0

"I would have expected the software to have been up to date on the vehicle. The sat nav was out of date and due to a good deal that I got the dealership didn't think that I required any of the updates I needed for my car. And the memory of the vehicle"

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5.0

"Martin was excellent."

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5.0

"Purchase of vehicle was dealt with in a friendly professional manner."

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4.6

"Very good with dealer. Adam, the sales person, was very polite."

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5.0

"Jon Wilkinson has been excellent. Kept in touch since I bought my last car from him. Never put pressure but was always ready to offer any deals going."

Click here for sales overview page.

Service
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5.0

"The service was very good."

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5.0

"there were no problems"

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4.0

"I have a good relationship wth them."

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4.0

"The service was good but the vehicle wasn't ready when I was told that it would be."

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5.0

"It was very good and they kept me informed."

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5.0

"The service was very good."

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5.0

"I find them very helpful and accommodating."

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4.0

"The visit was not for service or bodywork - it was for MOT"

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4.8

"they were really good and kept me well informed."

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5.0

"i am completely happy with them."

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5.0

"they were very friendly and helpfull"

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4.0

"The facilities are fantastic. The work took a bit longer to complete than initially stated."

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5.0

"Fantastic service."

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4.5

"The service was very good."

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4.0

"All the staff very helpful, particularly Chris."

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5.0

"Excellent service."

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5.0

"More than helpful staff."

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5.0

"Your service department personnel were exactly what one expects from a BMW dealer. Both team members we dealt with were professional, efficient and user friendly."

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5.0

"Always a pleasure to do business with Rybrook. Courteous, professional yet friendly staff."

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4.5

"The service was very good."

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5.0

"i was completely happy with them."

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5.0

"Happy with the dealership."

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5.0

"Always a good service."

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5.0

"The service was very good."

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4.0

"The staff were fine."

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4.5

"The dealership was very helpful."

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5.0

"Happy with the dealership."

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5.0

"I want to thank you for replacing a unit that was out of warranty."

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5.0

"Exceptionally happy."

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5.0

"I could not have asked for more. A painful experience was made a lot better."

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5.0

"Chris in the service department is really brilliant. He provides excellent customer service every time me &/or my Fiance visit the dealership in Shrewsbury. A big thank you to Chris."

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5.0

"The car was cleaned inside and out, I had the bulb."

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5.0

"Cameron was excellent."

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5.0

"The service was very good."

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5.0

"Everyone was very helpful and pleasant."

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5.0

"Rybrook Shrewsbury staff are always very professional and friendly making any visit a real pleasure"

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5.0

"Could not have wished for more or better, excellent."

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5.0

"The unexpected costs were higher than hoped for - hence my lack of complete satisfaction with the car, but not the dealer"

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5.0

"Grant Lloyd was very friendly and helpful. The service team quickly found the source of the problem and gave a detailed report. Having called the centre at 0830 and getting the problem looked at on the same afternoon I was very impressed. Thank you"

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4.6

"Certain issues with front wheel noise not identified and resolved. The technical staff very sympathetic in trying to resolve the issue."

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5.0

"Looked after me very well"

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5.0

"Very good."

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5.0

"i am completely happy with them."

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5.0

"I always go there, I work across the country and I could go anywhere and I tend to go there, it is consistent and reliable and I know them because I have been going there so long."

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5.0

"they wer fine."

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5.0

"They are absolutely fantastic, everyone looks after me."

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5.0

"they are very good."

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1.5

"I have already made a complaint."

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4.0

"Would have given 5 stars, except that BMW Bracknell are bordering on unhelpful with providing much needed information about adBlue which Rybrook can't fully answer."

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4.3

"Very good attentive service from receptionist."

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5.0

"The service was very good."

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5.0

"i was completely happy."

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5.0

"they are really good and friendly very informative."

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5.0

"i was very happy with them."

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5.0

"The service was very good."

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5.0

"Very nice"

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5.0

"The staff at Shrewsbury Rybrook are always courteous and knowledgeable. I feel that they value my custom and the experience is, by a good margin, the best I have ever had in a car dealership."

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5.0

"They are always really good."

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5.0

"Excellent service throughout. Adam was especially helpful."

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5.0

"Very helpful staff, willing to see me at short notice. Repairs were what I hoped for and courtesy car was provided, and my car was collected / delivered. Overall, a very positive experience."

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5.0

"I was dealt with courteously and efficiently.The work on my car was completed to a high standard and the car was returned to me beautifully washed and vacuumed. I really was delighted!"

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4.0

"Very helpful."

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5.0

"they are always very good."

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5.0

"The service is always brilliant. Really good. Handsdown they give a really good service. It is more of an experience."

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5.0

"Service staff and the engineer who spoke with me and came out to road test .were excellent"

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4.0

"they are really good. the reversing sensors do not work since the visit. CHRIS and GRANT on service reception are both very very good."

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5.0

"The dealership are always very good."

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5.0

"The service was very good."

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5.0

"Very good"

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5.0

"brilliant service."

Click here for service overview page.

Rybrook Shrewsbury
BMW Service

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