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Our latest star ratings

Rybrook Shrewsbury Star Rating

Sales

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4.9

17 comments from 53 reviews

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Service

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4.5

77 comments from 217 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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3.0

"I would have expected the software to have been up to date on the vehicle. The sat nav was out of date and due to a good deal that I got the dealership didn't think that I required any of the updates I needed for my car. And the memory of the vehicle"

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5.0

"Martin was excellent."

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5.0

"Purchase of vehicle was dealt with in a friendly professional manner."

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4.6

"Very good with dealer. Adam, the sales person, was very polite."

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5.0

"Jon Wilkinson has been excellent. Kept in touch since I bought my last car from him. Never put pressure but was always ready to offer any deals going."

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5.0

"An absolute, pleasure to deal with, the service matches the car, top quality. I cant sing the praises of Adam Shervey, Dan Musu or Mark Schofield, high enough. They are a credit to the bmw brand."

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5.0

"Adam Shervey was very friendly, polite and extremely professional in his dealings with us. Although relatively new to the sales team, he was extremely positive and confident in all dealings with us."

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5.0

"Adam was very efficient and a nice guy, not pushy."

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5.0

"Dan was very helpful."

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5.0

"Great communication throughout the purchase. Very professional and approachable, nothing is too much trouble! I look forward to experiencing the same high standards throughout my ownership of the vehicle."

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5.0

"Very professional and kept me informed at all times"

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5.0

"The service was very good."

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5.0

"Returned because I like their service"

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5.0

"Sales executive Henry Gregory has been excellent to deal with."

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5.0

"Very helpful, the staff were very well trained."

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5.0

"The Sales Representative Mr. Martin Gough was extremely helpful, effiicient and courteous - he made the whole experience pleasurable and we would like to congratulate him."

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5.0

"They were very good."

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Service
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1.5

"I have already made a complaint."

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4.3

"Very good attentive service from receptionist."

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5.0

"The service was very good."

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5.0

"i was completely happy."

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5.0

"they are really good and friendly very informative."

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5.0

"i was very happy with them."

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5.0

"The service was very good."

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5.0

"Very nice"

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5.0

"They are always really good."

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5.0

"The staff at Shrewsbury Rybrook are always courteous and knowledgeable. I feel that they value my custom and the experience is, by a good margin, the best I have ever had in a car dealership."

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5.0

"Excellent service throughout. Adam was especially helpful."

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5.0

"Very helpful staff, willing to see me at short notice. Repairs were what I hoped for and courtesy car was provided, and my car was collected / delivered. Overall, a very positive experience."

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5.0

"I was dealt with courteously and efficiently.The work on my car was completed to a high standard and the car was returned to me beautifully washed and vacuumed. I really was delighted!"

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4.0

"Very helpful."

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5.0

"they are always very good."

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5.0

"The service is always brilliant. Really good. Handsdown they give a really good service. It is more of an experience."

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5.0

"Service staff and the engineer who spoke with me and came out to road test .were excellent"

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4.0

"they are really good. the reversing sensors do not work since the visit. CHRIS and GRANT on service reception are both very very good."

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5.0

"The dealership are always very good."

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5.0

"The service was very good."

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5.0

"Very good"

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5.0

"brilliant service."

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4.0

"Very professional."

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4.1

"I was impressed with the support given but my engine light has come on three times since the previous week when the work was carried out. Upon advice I have booked in a de-coke but I am unsure if this will eliminate the problem I have experienced ."

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5.0

"Extremely professional and very courteous."

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5.0

"The service was very good."

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5.0

"always very helpful and efficient, can't fault their service"

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5.0

"excellent service."

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4.0

"The service was very good but there was only ten miles range for the courtesy car. Because I was in a rush this wasn't very helpful for me. I then put twenty pounds of fuel in the car and because one of my meetings was cancelled I didn't use all of t"

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4.5

"Really good honest service and they look after me well."

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5.0

"Exceptional service team, in particular Cameron was helpful in every manner. from providing a service vehicle to the attention at every stage. Excellent staff, although I never give out 100% marks your team deserve 100% score. keep it up"

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2.0

"Though the staff are extremely helpful and polite, I am convinced that all the problems I am experiencing now are the result of the previous work but have not been listened to."

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5.0

"The service was very good and I always get treated with respect by the staff."

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5.0

"it was excellent."

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4.0

"they were very helpfull. the valet could have been better."

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4.0

"It took longer than I was advised."

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5.0

"It was excellent"

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3.0

"The only problem was that the car required two new front tyres due to wear on the inside obviously a tracking or suspension issue. £250 for Two new tyres supplied and fitted but the £180 cost of the 4 way track I found a lot to swallow."

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5.0

"Basically called in to get the horn sorted as it was picked up as not working properly in the previous service. Mentioned my concern over brakes....everything sorted without any fuss or bother"

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5.0

"MOT"

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1.0

"The car was booked in for a recall and my wife was told it would take no longer than 1 hour. She returned 1.5 hours later and it was still not completed. The dealer had more cars than they could deal with on the day. recall still not completed."

Rybrook Shrewsbury Dealer Principal response

"Thank you for your valued feedback, and I am very sorry for the disappointment that was caused. I have looked into your complaint, and resolved the issues surrounding the booking. Your feedback has allowed us to re-evaluate how we book jobs in the future, and can assure you that we will improve."

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5.0

"Looked after well."

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5.0

"Booked the car in 2 days before the service, no hassle and no fuss from the service team, they were so helpful?"

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5.0

"I was looked after well."

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3.0

"My visit was for a 'while you wait' recall and my appointment was booked in at 8:45am. Although the staff and facilities were perfect, and my car was cleaned inside and out which was much appreciated, I was waiting for 1 hour and 30 mins."

Rybrook Shrewsbury Dealer Principal response

"Thank you for your valued feedback, and I am very sorry for any inconvenience and disappointment caused. We will be looking into your comments and using this information to improve our future customer experience."

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5.0

"they are always very helpfull."

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5.0

"They were fantastic"

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5.0

"i am very happy with them. the y are very helpfull and friendly and the work is superb."

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4.0

"I was not satisfied that the dealership advised that the car did not need anything for quite some time, but the car is advising 1400 miles to the next inspection. I live 98 miles away."

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5.0

"Extremely good; I thought they were exceptionally professional, the car was valeted and they kept to the costs."

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5.0

"The service was very good."

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4.0

"The service was good but not all the bodywork issues I asked to be looked at were."

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4.0

"Fitted front winter rubber mats were missing after servicing/cleaning. However, staff were very helpful and have offered to replace."

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4.0

"Always good, they charge too much though."

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5.0

"Excellent communication throughout - service and a fault rectified under warranty."

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3.0

"The timescale was not accurate."

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4.0

"Getting a hire was a bit of a joke as the hire car company didn┬┐t have the right car available to deliver to where i was staying so i had to get a taxi to the main deport in Shrewsbury."

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5.0

"The service was very good."

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5.0

"Brilliant."

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5.0

"The service was very good and the staff extremely friendly."

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5.0

"Good experience."

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3.5

"The information I was given was not correct initially."

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5.0

"They were very good."

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4.0

"I would have been totally satisfied if, after the valet they had returned my rubber mud mats to the rear passenger floor, thus saving my having to chase them up."

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2.0

"Had the car a week when it developed a fault which caused the car to limited to 30mph. Service receptionist advised I would have to wait a week for get a replacement car, I found her very unhelpful. Manager also forgot to call me back!"

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3.0

"Had to go into the dealership several times for little jobs, when it would be easier for all the jobs to be done on one visit."

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4.0

"The vehicle got scratched."

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5.0

"The service was very good."

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4.0

"very attentive."

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3.0

"Interaction with all staff was first class and I appreciate the effort made to eliminate the annoying rattle in my X3.I was contacted at 3.40pm to be told that the car would be finished in 15 min, picked up at 4.30 but did not get car until after 6pm"

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5.0

"I have sent a letter praising them but have not had a response"

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5.0

"Spot on and kept me informed"

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4.0

"Very satisfied. Very pleasant stay."

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5.0

"they are really really helpfull. it is a pleasure to go there."

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4.5

"The time of the repair was longer than anticipated."

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2.0

"The car wasn't valeted as well as it normally is. The service light was left on and I am not sure that the handbrake has been touched."

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5.0

"Kept me informed."

Click here for service overview page.

Rybrook Shrewsbury
BMW Service

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