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Our latest star ratings

Rybrook Shrewsbury Star Rating

Sales

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4.9

21 comments from 68 reviews

information

Service

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4.5

75 comments from 206 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Adam Shervey was very friendly, polite and extremely professional in his dealings with us. Although relatively new to the sales team, he was extremely positive and confident in all dealings with us."

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5.0

"Adam was very efficient and a nice guy, not pushy."

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5.0

"Dan was very helpful."

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5.0

"Great communication throughout the purchase. Very professional and approachable, nothing is too much trouble! I look forward to experiencing the same high standards throughout my ownership of the vehicle."

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5.0

"The service was very good."

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5.0

"Very professional and kept me informed at all times"

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5.0

"Returned because I like their service"

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5.0

"Sales executive Henry Gregory has been excellent to deal with."

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5.0

"Very helpful, the staff were very well trained."

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5.0

"The Sales Representative Mr. Martin Gough was extremely helpful, effiicient and courteous - he made the whole experience pleasurable and we would like to congratulate him."

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5.0

"They were very good."

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5.0

"Very pleased with the total service that I received. Nothing was too much trouble for my sales rep Dan Bryan. The BMW Genius Matthew was also very good"

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5.0

"It was a very good experience from start to finish and we felt valued."

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4.0

"When our old car BMW s 1 59 (27k miles) was inspected, for the purposes of a part exchange deal to be told that the car required a new drive shaft £1300.Car had FSH and no indication on computer. Devalued SH value. V. disappointed."

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5.0

"IT WAS A PLEASURE TO DEAL WITH DAN BRYAN AT RYBROOK.HE COULDN'T HAVE BEEN MORE HELPFUL,EITHER DURING THE PURCHASE OR SINCE WHEN I HAVE HAD QUERIES REGARDING DVLA"

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5.0

"Excellent."

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5.0

"At every step of the way I was looked after with great consideration. Staff were polite and welcoming and I received regular updates on the progress of my purchase."

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4.9

"Very good service."

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5.0

"I very pleasant and enjoyable experience . The staff were courteous and polite throughout ."

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4.9

"The staff were friendly and helpful."

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5.0

"Staff were friendly and approachable and I was made to feel like an important customer - something which improved the experience for me. Admin was kept to a minimum which was really appreciated."

Click here for sales overview page.

Service
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4.0

"Very professional."

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5.0

"Extremely professional and very courteous."

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5.0

"The service was very good."

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5.0

"always very helpful and efficient, can't fault their service"

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4.0

"The service was very good but there was only ten miles range for the courtesy car. Because I was in a rush this wasn't very helpful for me. I then put twenty pounds of fuel in the car and because one of my meetings was cancelled I didn't use all of t"

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5.0

"excellent service."

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4.5

"Really good honest service and they look after me well."

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2.0

"Though the staff are extremely helpful and polite, I am convinced that all the problems I am experiencing now are the result of the previous work but have not been listened to."

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5.0

"Exceptional service team, in particular Cameron was helpful in every manner. from providing a service vehicle to the attention at every stage. Excellent staff, although I never give out 100% marks your team deserve 100% score. keep it up"

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4.0

"they were very helpfull. the valet could have been better."

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5.0

"it was excellent."

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4.0

"It took longer than I was advised."

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5.0

"The service was very good and I always get treated with respect by the staff."

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3.0

"The only problem was that the car required two new front tyres due to wear on the inside obviously a tracking or suspension issue. £250 for Two new tyres supplied and fitted but the £180 cost of the 4 way track I found a lot to swallow."

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5.0

"It was excellent"

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5.0

"Basically called in to get the horn sorted as it was picked up as not working properly in the previous service. Mentioned my concern over brakes....everything sorted without any fuss or bother"

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5.0

"MOT"

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1.0

"The car was booked in for a recall and my wife was told it would take no longer than 1 hour. She returned 1.5 hours later and it was still not completed. The dealer had more cars than they could deal with on the day. recall still not completed."

Rybrook Shrewsbury Dealer Principal response

"Thank you for your valued feedback, and I am very sorry for the disappointment that was caused. I have looked into your complaint, and resolved the issues surrounding the booking. Your feedback has allowed us to re-evaluate how we book jobs in the future, and can assure you that we will improve."

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5.0

"Looked after well."

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5.0

"Booked the car in 2 days before the service, no hassle and no fuss from the service team, they were so helpful?"

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5.0

"I was looked after well."

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3.0

"My visit was for a 'while you wait' recall and my appointment was booked in at 8:45am. Although the staff and facilities were perfect, and my car was cleaned inside and out which was much appreciated, I was waiting for 1 hour and 30 mins."

Rybrook Shrewsbury Dealer Principal response

"Thank you for your valued feedback, and I am very sorry for any inconvenience and disappointment caused. We will be looking into your comments and using this information to improve our future customer experience."

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5.0

"i am very happy with them. the y are very helpfull and friendly and the work is superb."

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5.0

"They were fantastic"

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5.0

"they are always very helpfull."

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4.0

"I was not satisfied that the dealership advised that the car did not need anything for quite some time, but the car is advising 1400 miles to the next inspection. I live 98 miles away."

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5.0

"Extremely good; I thought they were exceptionally professional, the car was valeted and they kept to the costs."

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5.0

"The service was very good."

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4.0

"The service was good but not all the bodywork issues I asked to be looked at were."

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4.0

"Fitted front winter rubber mats were missing after servicing/cleaning. However, staff were very helpful and have offered to replace."

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4.0

"Getting a hire was a bit of a joke as the hire car company didn┬┐t have the right car available to deliver to where i was staying so i had to get a taxi to the main deport in Shrewsbury."

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4.0

"Always good, they charge too much though."

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3.0

"The timescale was not accurate."

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5.0

"Excellent communication throughout - service and a fault rectified under warranty."

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5.0

"Brilliant."

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5.0

"The service was very good and the staff extremely friendly."

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5.0

"The service was very good."

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3.5

"The information I was given was not correct initially."

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5.0

"Good experience."

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5.0

"They were very good."

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4.0

"I would have been totally satisfied if, after the valet they had returned my rubber mud mats to the rear passenger floor, thus saving my having to chase them up."

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4.0

"The vehicle got scratched."

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4.0

"very attentive."

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5.0

"The service was very good."

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3.0

"Had to go into the dealership several times for little jobs, when it would be easier for all the jobs to be done on one visit."

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2.0

"Had the car a week when it developed a fault which caused the car to limited to 30mph. Service receptionist advised I would have to wait a week for get a replacement car, I found her very unhelpful. Manager also forgot to call me back!"

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3.0

"Interaction with all staff was first class and I appreciate the effort made to eliminate the annoying rattle in my X3.I was contacted at 3.40pm to be told that the car would be finished in 15 min, picked up at 4.30 but did not get car until after 6pm"

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5.0

"I have sent a letter praising them but have not had a response"

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5.0

"Spot on and kept me informed"

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4.0

"Very satisfied. Very pleasant stay."

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5.0

"they are really really helpfull. it is a pleasure to go there."

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2.0

"The car wasn't valeted as well as it normally is. The service light was left on and I am not sure that the handbrake has been touched."

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5.0

"Kept me informed."

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4.5

"The time of the repair was longer than anticipated."

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3.5

"I had the collection and drop off service which was great, but it is very expensive to have repairs done."

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5.0

"excellent service"

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4.0

"They didn't replace a dipped headlight bulb meaning I have to go back."

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5.0

"Compared to other BMW dealerships, Shrewsbury goes the extra mile"

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5.0

"They were brilliant."

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1.5

"I had been in to have the suspension looked at and was told that it was fine. I then went in for another problem two days later, only to be told that my suspension needed looking at. The had to wait another two days to book me in and there was no off"

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5.0

"Good communication."

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3.0

"Lack of communication."

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5.0

"Very good service."

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5.0

"Excellent dealership and friendly."

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5.0

"Very helpful."

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4.0

"I never have a de-brief vocally to say what they had done; it was streaky the last time after the clean."

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5.0

"They made me feel very comfortable and welcome."

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5.0

"They always treat me with respect."

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5.0

"I was very happy. They were very informative and they treated me with the utmost respect."

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5.0

"The service was very good."

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5.0

"All staff are second to none."

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4.5

"Larger cans of Coke would be better."

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4.5

"Very good, especially the pick up and return service."

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5.0

"Very good experience."

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5.0

"The service was excellent."

Click here for service overview page.

Rybrook Shrewsbury
BMW Service

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