click here for navigation options
Our latest star ratings

Rybrook Shrewsbury Star Rating

Sales

star template
4.9

11 comments from 39 reviews

information

Service

star template
4.6

69 comments from 215 reviews

information
What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
star template
5.0

"Very responsive and friendly."

star template
5.0

"Everything went smoothly with the purchase."

star template
5.0

"Very helpful"

star template
5.0

"Martyn and the team were great, always helpful throughout the process from initial enquiry to delivery and follow up"

star template
5.0

"Really nice sales man,felt completely at ease with him."

star template
5.0

"The sales persomn Martin Gough was very good."

star template
5.0

"VERY GOOD SERVICE THROUGHOUT THE TRANSACTION TOGETHER WITH GOOD SERVICE AFTER PURCHASE."

star template
5.0

"We had Dan who was excellent."

star template
5.0

"On entering the showroom I was greeted by very friendly and efficient counter staff, . The sales person, Daniel Bryan met me promptly at the appointed time. A very pleasing meeting.Matt Topple was also very helpful."

star template
5.0

"Always had good service from Ryebrook."

star template
5.0

"They looked after us really really well."

Click here for sales overview page.

Service
star template
5.0

"Very good"

star template
4.9

"Polite service, on time. Good communication."

star template
5.0

"I worked for over 20 years at a Ford dealership and can assure you that your standards are superb and it is always a pleasure to bring my car in and other dealers should strive to be at your level of customer care no matter what the brand of car is."

star template
4.0

"car pulls slightly to the left. Dealership confusing says all X1,s have been manufactured incorrectly ?"

Rybrook Shrewsbury Dealer Principal response

"Thank you for your feedback and your additional comments about the team. From discussing this with the service team I understand that we have now cleared up the confusion and offered back to back test drive with a similar vehicle to demonstrate the characteristics of the X1. We assure you that the car is working correctly, and thank you for your continued custom."

star template
5.0

"they were really."

star template
3.0

"I was given a time when the car would be ready. It was very much later than the time I was given before I could leave.Otherwise I was completely happy."

Rybrook Shrewsbury Dealer Principal response

"Thank you for your feedback, and the positive overall score. I am very sorry that we did not achieve the promised deadline, this is something that the team will be working on, and we thank you very much for your continued custom."

star template
1.0

"Fault on the car , timing chain had to be done at 40,000 miles had to pay £568 towards the costs. very unhappy customer."

Rybrook Shrewsbury Dealer Principal response

"Thank you for taking the time to provide your feedback. I know that the aftersales manager has spoken to you at length regarding this matter. We have endeavoured to mitigate the cost through goodwill, however without a warranty we were unable to provide a cost free repair."

star template
5.0

"they were excellent."

star template
5.0

"they were great"

star template
4.0

"The service was very good but it turns out that the problem with the wing mirrors hasn't been fullt fixed."

star template
4.5

"I would be very satisfied indeed if you were less expensive. My bmw is older and it is getting harder to justify the cost of some of your parts. My rear springs are being replaced for the 3rd time. I think this is appalling for a car this quality."

star template
5.0

"The service was very good."

star template
5.0

"i was completely happy with them."

star template
5.0

"they were fine."

star template
4.0

"noise in engine , technical services gearbox part."

star template
5.0

"Very Good."

star template
5.0

"Very good"

star template
5.0

"The service was very good."

star template
5.0

"Excellent service."

star template
4.0

"I have had to fetch it back for the wheel bearings"

star template
5.0

"They were good but the recovery was not suitable to recover an X6, it was the wrong vehicle."

star template
5.0

"Very Helpful."

star template
4.9

"You know how to look after customers - coffee, biscuits, papers etc"

star template
2.0

"The valet wasn't very well done and I didn't know if the headlights needed to be changed under warranty. The dealership couldn't tell me either way."

star template
5.0

"Replacement of punctured tyre"

star template
5.0

"Very good; all went smoothly."

star template
5.0

"As in my previous comments it is also the best after sales service I have ever received .your staff are polite,friendly and also efficient,I also spoke to the service manager after and expressed my praises for the team and also salesman Dan francis"

star template
5.0

"This was my second visit , My last problem was with the wheels , they started to get water under the lacquer , this started to upset me so I went back in. The problem was sorted out by replacing all four , great service well impressed, thank you."

star template
5.0

"they were really helpful. The yare expensive."

star template
5.0

"Really good"

star template
4.5

"Happy with the dealership."

star template
3.5

"Almost gave a five again, although the repair took a little longer than expected, being Christmas I suppose this is only to be expected but it left us without any transport over the holiday period, a courtesy car was unavailable at the time."

star template
5.0

"Very nice"

star template
5.0

"Fantastic people"

star template
5.0

"They are excellent, very profession and bring the car back to us."

star template
4.0

"Very expensive"

star template
5.0

"It is a general comment about BMW services. The radio station always looks like it has been messed around with."

star template
5.0

"i was totally satisfied."

star template
5.0

"It was great; they looked at the engine management control."

star template
5.0

"It was handled very professionally, the two advisors I dealt with Mike and Chris were excellent."

star template
5.0

"Very happy with the dealership."

star template
4.0

"Helpful and friendly staff. Camren who dealt with me on this occassion was very knowlegeable and assisted with the issue."

star template
1.0

"Initially not interested in tyre wear problem. Specified non run flat replacement tyres without realising! No information given on what work had been carried out on the vehicle and certain items not attended to. Very poor all round."

Rybrook Shrewsbury Dealer Principal response

"Thank you for your valued feedback. As per our telephone conversation I am very sorry for the error in suggesting the wrong replacement tyres. We have taken the steps to investigate the tyre wear with Bridgestone, and we will come back to you once I have confirmation of their findings. Your comments regarding communication have been fed back to my team and rest assured that they will be working hard to improve this. We are very sorry that the experience was not to our usual very high standard."

star template
5.0

"It was very pleasant, the service people are very courteous."

star template
5.0

"I was happy with everything but I would just like to comment that I had a puncture two days after visiting the Centre and I was told that I needed two new tyres by someone else, I would have thought it would have been picked up when I was in on the 2"

star template
5.0

"Very good service."

star template
5.0

"Great service."

star template
5.0

"Excellent."

star template
3.0

"I had no paperwork to confirm the service work carried out. Rybrook staff should have emailed me, but I have not received anything.No information on tyre wear, brake pads, etc"

star template
3.1

"I trust the service had been done. Only evidence was the entry in the service record manual. It would have been a nice to have had a nice clean smell in the car instead of the smell of oil."

star template
4.0

"I specifically asked that the driver's seat was not to be moved, it was moved."

star template
5.0

"Very good."

star template
5.0

"The service was very good."

star template
5.0

"They looked after me very well."

star template
5.0

"The service was very good."

star template
5.0

"The service was very good."

star template
5.0

"No problems."

star template
5.0

"When the vehicle was washed, it looks like there has been a bit of grit on the leather and there are some light scratches on the car."

star template
5.0

"The service was very good."

star template
4.5

"Very good."

star template
5.0

"The service was very good."

star template
5.0

"there were no problems"

star template
4.0

"I have a good relationship wth them."

star template
4.0

"The service was good but the vehicle wasn't ready when I was told that it would be."

star template
5.0

"It was very good and they kept me informed."

star template
5.0

"The service was very good."

star template
5.0

"I find them very helpful and accommodating."

star template
4.0

"The visit was not for service or bodywork - it was for MOT"

star template
4.8

"they were really good and kept me well informed."

Click here for service overview page.

Rybrook Shrewsbury
BMW Service

Quick model selector: