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Our latest star ratings

Rybrook Shrewsbury Star Rating

Sales

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4.9

16 comments from 62 reviews

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Service

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4.6

68 comments from 213 reviews

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What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.

You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.

Click here for more information.

Customer Comments
Sales
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5.0

"Delivery was delayed - transporter broke down on day due for delivery - however it arrived later the same day + sales guys prepped + got car ready for 7pm pick up"

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5.0

"Love the environment and service from all staff, in particular impressed with quality service from sales manager. Will come back when change next new car."

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5.0

"The sales and financial persons were efficient, friendly and made us (my wife was with me) feel completely at home."

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3.0

"I would have expected the software to have been up to date on the vehicle. The sat nav was out of date and due to a good deal that I got the dealership didn't think that I required any of the updates I needed for my car. And the memory of the vehicle"

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5.0

"Martin was excellent."

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5.0

"Purchase of vehicle was dealt with in a friendly professional manner."

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4.6

"Very good with dealer. Adam, the sales person, was very polite."

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5.0

"Jon Wilkinson has been excellent. Kept in touch since I bought my last car from him. Never put pressure but was always ready to offer any deals going."

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5.0

"An absolute, pleasure to deal with, the service matches the car, top quality. I cant sing the praises of Adam Shervey, Dan Musu or Mark Schofield, high enough. They are a credit to the bmw brand."

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5.0

"Adam Shervey was very friendly, polite and extremely professional in his dealings with us. Although relatively new to the sales team, he was extremely positive and confident in all dealings with us."

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5.0

"Adam was very efficient and a nice guy, not pushy."

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5.0

"Dan was very helpful."

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5.0

"Great communication throughout the purchase. Very professional and approachable, nothing is too much trouble! I look forward to experiencing the same high standards throughout my ownership of the vehicle."

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5.0

"Very professional and kept me informed at all times"

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5.0

"The service was very good."

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5.0

"Returned because I like their service"

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Service
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5.0

"The service was very good."

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5.0

"Always a good service."

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4.0

"The staff were fine."

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5.0

"I could not have asked for more. A painful experience was made a lot better."

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5.0

"Exceptionally happy."

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4.5

"The dealership was very helpful."

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5.0

"I want to thank you for replacing a unit that was out of warranty."

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5.0

"Happy with the dealership."

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5.0

"The car was cleaned inside and out, I had the bulb."

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5.0

"Cameron was excellent."

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5.0

"Chris in the service department is really brilliant. He provides excellent customer service every time me &/or my Fiance visit the dealership in Shrewsbury. A big thank you to Chris."

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5.0

"The service was very good."

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5.0

"Everyone was very helpful and pleasant."

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5.0

"Rybrook Shrewsbury staff are always very professional and friendly making any visit a real pleasure"

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5.0

"Could not have wished for more or better, excellent."

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5.0

"Grant Lloyd was very friendly and helpful. The service team quickly found the source of the problem and gave a detailed report. Having called the centre at 0830 and getting the problem looked at on the same afternoon I was very impressed. Thank you"

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5.0

"The unexpected costs were higher than hoped for - hence my lack of complete satisfaction with the car, but not the dealer"

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4.6

"Certain issues with front wheel noise not identified and resolved. The technical staff very sympathetic in trying to resolve the issue."

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5.0

"Looked after me very well"

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5.0

"Very good."

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5.0

"I always go there, I work across the country and I could go anywhere and I tend to go there, it is consistent and reliable and I know them because I have been going there so long."

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5.0

"They are absolutely fantastic, everyone looks after me."

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5.0

"they wer fine."

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5.0

"i am completely happy with them."

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5.0

"they are very good."

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1.5

"I have already made a complaint."

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4.0

"Would have given 5 stars, except that BMW Bracknell are bordering on unhelpful with providing much needed information about adBlue which Rybrook can't fully answer."

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4.3

"Very good attentive service from receptionist."

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5.0

"i was completely happy."

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5.0

"The service was very good."

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5.0

"they are really good and friendly very informative."

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5.0

"The service was very good."

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5.0

"Very nice"

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5.0

"i was very happy with them."

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5.0

"They are always really good."

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5.0

"The staff at Shrewsbury Rybrook are always courteous and knowledgeable. I feel that they value my custom and the experience is, by a good margin, the best I have ever had in a car dealership."

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5.0

"Excellent service throughout. Adam was especially helpful."

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5.0

"Very helpful staff, willing to see me at short notice. Repairs were what I hoped for and courtesy car was provided, and my car was collected / delivered. Overall, a very positive experience."

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5.0

"I was dealt with courteously and efficiently.The work on my car was completed to a high standard and the car was returned to me beautifully washed and vacuumed. I really was delighted!"

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4.0

"Very helpful."

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5.0

"they are always very good."

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5.0

"The service is always brilliant. Really good. Handsdown they give a really good service. It is more of an experience."

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5.0

"Service staff and the engineer who spoke with me and came out to road test .were excellent"

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4.0

"they are really good. the reversing sensors do not work since the visit. CHRIS and GRANT on service reception are both very very good."

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5.0

"The dealership are always very good."

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5.0

"The service was very good."

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5.0

"Very good"

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5.0

"brilliant service."

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4.0

"Very professional."

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4.1

"I was impressed with the support given but my engine light has come on three times since the previous week when the work was carried out. Upon advice I have booked in a de-coke but I am unsure if this will eliminate the problem I have experienced ."

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5.0

"Extremely professional and very courteous."

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5.0

"The service was very good."

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5.0

"always very helpful and efficient, can't fault their service"

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5.0

"excellent service."

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4.0

"The service was very good but there was only ten miles range for the courtesy car. Because I was in a rush this wasn't very helpful for me. I then put twenty pounds of fuel in the car and because one of my meetings was cancelled I didn't use all of t"

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4.5

"Really good honest service and they look after me well."

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5.0

"Exceptional service team, in particular Cameron was helpful in every manner. from providing a service vehicle to the attention at every stage. Excellent staff, although I never give out 100% marks your team deserve 100% score. keep it up"

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2.0

"Though the staff are extremely helpful and polite, I am convinced that all the problems I am experiencing now are the result of the previous work but have not been listened to."

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5.0

"it was excellent."

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5.0

"The service was very good and I always get treated with respect by the staff."

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4.0

"they were very helpfull. the valet could have been better."

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4.0

"It took longer than I was advised."

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5.0

"It was excellent"

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3.0

"The only problem was that the car required two new front tyres due to wear on the inside obviously a tracking or suspension issue. £250 for Two new tyres supplied and fitted but the £180 cost of the 4 way track I found a lot to swallow."

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5.0

"MOT"

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5.0

"Basically called in to get the horn sorted as it was picked up as not working properly in the previous service. Mentioned my concern over brakes....everything sorted without any fuss or bother"

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1.0

"The car was booked in for a recall and my wife was told it would take no longer than 1 hour. She returned 1.5 hours later and it was still not completed. The dealer had more cars than they could deal with on the day. recall still not completed."

Rybrook Shrewsbury Dealer Principal response

"Thank you for your valued feedback, and I am very sorry for the disappointment that was caused. I have looked into your complaint, and resolved the issues surrounding the booking. Your feedback has allowed us to re-evaluate how we book jobs in the future, and can assure you that we will improve."

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5.0

"Looked after well."

Click here for service overview page.

Rybrook Shrewsbury
BMW Service

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