Rybrook Shrewsbury Star Rating
Sales
20 comments from 61 reviews
Service
53 comments from 169 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Prices are too high, but the customer service was excellent."
"I can't fault them."
"Very good service."
"very well looked after and car returned clean inside and out excellent service."
"i am completely happy with the dealership"
"They were supurb obliging and helpful. Exceeded my expectations."
"There alwways friendly."
"The estimate provied was no where near the actual costs. Handbrake not adjusted charged as an extra. Price of servicing has gone up way above the cost of living. Will not use BMW Approved in future"
Rybrook Shrewsbury Dealer Principal response
"Thankyou for your feedback, we are sorry you have been disappointed with the cost of servicing. We recognise the increased cost of living and whilst we cannot control increases in oil and parts we have capped our labour rate for the last two years."
"Said I needed car at a set time, said ok, called to collect and was told 5 mins, had to wait 50 mins"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valuable feedback, I am very sorry our service did not exceed your expectations. It is unacceptable to cause unnecessary delays, and I will be looking into this. Based on your feedback we will work harder on meeting our deadlines"
"Very professional and courteous."
"very professional team"
"good service"
"Always attentive counteous and friendly"
"Rybrook Shrewsbury are a great dealership. As a customer you feel highly valued and they listen carefully to your issues. The new service manager Peter is brilliant and has a fantastic knowledge of the BMW product."
"Very attentive service from Rybrook, and a nice clean car at collection."
"always helpful and courteous and problems are dealt with quickly and professional."
"They were extremely helpful. Excellent service."
"It was very comfortable sitting waiting but I think I waited a long time to have 4 wheels changed. Other customers also expressed their dissatisfaction to the length of wait to me."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valuable feedback. We do offer many services to ensure your time is not wasted, i.e Workstations,Chauffeur into Town,Loan Cars,Collect & Deliver. I apologise for the usual delay and we will endeavour to improve our future service."
"The service was excellent."
"The labour charges are high."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valued feedback, it is good to read your further comments and that we have looked after you well. In terms of our labour charges, we regularly check our charges against local competition,and we will always try to provide good value"
"It was outstanding."
"There is always room to improve."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valuable feedback, it is good to read your further comments and that you are happy with our dealership. You are also quite right that there is always room to improve, and we are committed in doing so."
"His staff gave me a lift into town and back."
"Very good. The Service Advisor was very professional"
"We were well looked after."
"i am completely happy with the service"
"The staff were very friendly, but I wasn't made aware in advance that there was a part on order and that the fault on my vehicle was still there."
"The dealership is allways efficeint"
"They have improved enormously in the last few years."
"They're good"
"The dealership have a wireless network which is useful for customer to use while waiting and the staff are very hospitable."
"I was satisfied with the experience but had some trouble booking the car for its service."
"The service experience was faultless,...the price eye wateringly expensive ."
"There wouldn't be any room for improvement if I put full marks."
"they were very good very friendly no complaints"
"Excellent service, cannot fault it from start to finish few niggles at start of ownership of vehicle but now very satisfied. Like to thank Chris and Trevor for their diligence."
"There very good, polite and cant do enough for me."
"They`re pretty good."
"I had to wait longer than expected at the dealership."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valuable feedback, and my apologies for the unexpected delay during your visit. We are currently working hard to reduce the waiting times, and train the additional people who have recently been employed to improve future services"
"They know who I am they are really wonderful at the dealership. The car is always nice and clean."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your valuable feedback, the team are pleased to read that they have looked after you."
"Excellent."
"The Staff have all been fantastic can not fault in any way."
"I think the young lady that was dealing with me was a little confused she asked me how the courtesy car was I had not used a courtesy car, she handed me the wrong keys, the front tyres had been changed without my knowledge."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your constructive feedback. Abigail is currently new to the role, having progressed recently from our booking team. Your comments are very valid and we will be implementing more elements of customer training into her induction.Thankyou"
"every year they improve the service they provide"
"First class"
"Have always found the staff to be polite, professional and knowledgeable. The personal touches make all the difference"
"Have asked on 2 occasions to fix the right rear bumper, only a 5 minute job and bin like it since purchase"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, I am pleased to read that you were happy with our overall service. Unfortunately because the vehicle was not purchased from our business and has been out of warranty for sometime we are unable to fix the bumper cost free."
"Very good service quick and courteous with good waiting facilities with WiFi"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your positive feedback, my team take the time to read all of our customer comments, and it is very motivational to read that you have recognised their efficiency, courtesy and the facilities they provide."
"Excellent customer service. They put the customer at the heart of their operation. Nothing is too big or too small. My car is always returned in a show room condition. 5 always."
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, it is great to read the comments you have posted. My team are committed to providing excellent service, and they will be pleased to see that the hard work has paid off on this occassion. Thank you"
"Unhelpful towards the issues I have complained about"
Rybrook Shrewsbury Dealer Principal response
"Thank you for completing the survey, and taking the call today. Your positive feedback regarding the dealership has been passed onto the team, and I will raise your disappointment with the car to BMW UK. Hopefully we can help to resolve this with BMW"
"Garage exellent, not happy with the BMW and the problem occurring on 3 occations."
"Jusr the Oil for an oil change cost £100 which is outrageous however good the oil is supposed to be"
Rybrook Shrewsbury Dealer Principal response
"Thank you for your feedback, and I am sorry you found the cost of the BMW Approved Oil to be high. The oil is manufactured to assist with reducing emissions, increasing fuel economy and service intervals which should benefit you in the future."
"The complete experience of buying a BMW was outstanding, everyone made you feel like a VIP."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Again exceptional service"
"Again excellent service from John Miller."
"Professional and freindly throughout. Couldnt fault it"
"John Miller was an absolute star when spec'ing and ordering the vehicle he has a very efficient and helpful attitude without being pushy and obtrusive like other BMW dealers i have dealt with."
"Very pleased with the dealership service"
"a joy to deal with rybrooks"
"The salesman could not have been more helpful"
"My supplier of choice, love the service"
"Any query was dealt with quickly and clearly so I was aware of progress from the order to delivery"
"Excellent dealer, my wife and I bought from this dealer and were very pleased with the experience"
"Russel higgins is a credit to the company. I have dealt with him for many years now."
"Need to feel as if you are not privileged, slightly stuffy, delivery delayed by 9 days"
"they were absolutely fantastic. we have decided to travel over an hour to go to Ryebrooks as they are a better than the local dealership at Wolverhampton...the dealership staff Russell Higgins in new car sales and Richard in finance were fantastic"
"Russell Higgins at Rydale Shrewsbury was excellent at all times giving very good technicaland commercial details. Any queries were replied to promptly and accurately with courtesy. Excellent service"
"Russell Higgins was superb throughout the whole process"
"John was Fantastic"
"Russell is excellent, he is exceptionally good. The finance guy is also very good."
"Excellent Service All Round"
"Completely satisfied"
"The staff at Rybrooks are polite, efficient and helpful. They are obviously well trained in customer attention."