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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.
If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.
The car was booked to be collected, but the centre had not arrived to collect the car. I booked for another day, when the car was returned I had to clean the seat due to marks on it.
The cost of the repair was too high.
They were really good. I got a clear and comprehensive explanation.
Due to my vehicle requiring parts not in stock, a courtesy vehicle was provided. This vehicle had been left with virtually no fuel therefore I had to visit a garage immediately after leaving the service centre.
Everybody was very obliging.
The best centre i have visted
Efficient and friendly with no 'pressure' selling.
They did a nice job on the service. The car was valeted inside and outside.
They are always really good. Mike is really helpful.
When I came to collect the car, the centre took an extra 50 minutes for the car to be ready.
All staff were excellent with their service and advice
There was a lack of communication regarding the work on the car by the centre.
Staff very friendly and helpful.
Oliver was excellent and kept in contact throughout. However, Rybrook dealt badly with the handover after Matt Topple left - no one appeared to pick up his customers until I contacted the dealership to ask what was going on with my car. Frustrating!
First class service from everyone at Rybrook Shrewsbury.
Made welcome at the centre. Pleasant experience.
It was a very good service, the reception was very nice and the service staff were very nice.
My dealings with the centre have always been very good, the staff are very courteous.
The customer service was good.
Never felt a hard sell, nice and relaxed atmosphere.
outstanding service, so professional and friendly
The salesman Henry Gregory was very helpful and answered any questions we had. Kept us informed all the way through from order to delivery. A credit to Rybrook Shrewsbury and BMW in general
Everything is always handled effeicienty and curtiously
Grant Lloyd was fantastic. They were outstanding.
Martin Gough was very good.
I had to wait quite awhile for it.
They were really good. It was presented in good order and very promptly.
The salesman was outstanding.
It arrived quicker than expected and the hand over went really smooth and quick.
Great facilities to work whilst they did the work for me.
Pleasant, efficient and discussed everything with me. Staff and drivers extremely helpful and polite
The centre took an hour to change a bulb.
Everybody was really very nice and knew what they were talking about, even the people on reception was great.
Excellent service from Dan
Very good really. The trim looks like new.
Failed to ask me about replacing window wiper, but a small point.
Vehicle underwent warantee check on Firday. I was told it had passed with no issues raised. Drove to Newcastle the following day and the auxillary belt had to be replaced.
Thank you for your feedback and your time during our recent telephone conversation. I am glad that we have now resolved the issue and been able to assure you that the timing of the failure of the auxillary belt was very unfortunate. Thatsaid I hope you appreciate the goodwill gesture we have provided and we look forward to your future custom.
My contact at BMW Rybrook is Mr Dan Bryan and he has been superb in setting up the part exchange deal. My overall impression of Rybrook is one that gives me complete confidence in dealing with the company.
My sales adviser was Martyn Gough who throughout the sales process was complete credit to your organisation. His interpersonal skills were pitched just right and both my wife and myself were very impressed with our experience dealing with him.
It did take a lot longer to do. I was told an hour for the oil change, but it was closer to two.
They are always very pleasant and efficient.
They were very courteous and communicative.
They were very good.
They always clean the car and they are always very helpful and make you a drink.
very good, when having to go previously to change a bulb was having to wait for an hour or so.
The main features Rybrook provide over other marques' dealers I have used are:1) They collect and return the vehicle for me, saving me a day out of the office each time.2) They actually fix the problems. Properly. And normally first time.
Very good as always.
I waited while the car was serviced and it did take longer than expected.
Didn't feel as though I was kept informed about the delays in receiving my car, as I had been promised I would be kept up to date.
Thank you for your valued feedback, and I am obviously disappointed that your vehicle was delayed. Your comments regarding communication and excellent feedback regarding your experience will be fed back to the sales team in general as I am sure they will learn from this.
The centre could not have been more helpful.
The valeters could do with more training.
Martin Gough the Sales Man was perfect throughout the whole process, couldn't fault him, Very Knowledgeable gentleman.
Hire car was difficult to get hold of them, they should have been more pro active.
Thank you for your valuable feedback, and your positive comments about the business and our people. We are very sorry that the experience with the hire car was not to your expectation and I will look into why it was so difficult to arrange.
The wrong part was ordered and the centre kept my vehicle over the bank holiday weekend
Thank you for your valuable feedback and I am very sorry that your experience was not to our usual high standard. We have investigated this matter and are very sorry for the error. We will endeavour to improve our diagnosis in future and ensure that parts are ordered correctly.
Happy with the centre.
The service was very good.
I think that Henry was excellent throughout the purchase.
Everything was fine but the wash Bay had closed before the service Bay so I went home with a dirty car.
Thank you for your valuable feedback. I am very sorry that your car was not cleaned. Collecting a clean car from Rybrook is a must and something I insist upon, this will be investigated and remedied. In the meantime my aftersales manager will be contacting you to arrange for your vehicle to be valeted as a gesture from ourselves.
they are all very helpful.
This is the second time we've dealt with Martyn, which we like as we like to deal with the same person. We built up a relationship with Mark Rivers before, and it's a shame he is no longer with you.
We expected to have del of the new car with our own plates on it but was not so we are still waiting for the process to b compleated which is a bit fustrating.
Thankyou for your valued feedback and I am sorry to read of your frustration. Unfortunately the cherished plate transfer system can delay matters for customers, whilst the process is out of our control we like to ensure that customers recieve their New BMW as quckly as possible, and to do this it means taking the vehicle on an age related plate. Once processed we will do whatever it takes to fit the plates and complete the experience.
I had a problem with my automatic gear box, it was juddering when the gears were changing. I went to the Centre and they told me the wrong oil might have been used but it would cost me £1,100 to sort it out but it might not work. I took my car else
Thank you for your valuable feedback. We really do hope that by resetting your gearbox it has resolved the juddering on a permanent basis. As discussed, should you experience these issues again then we will be competitive in resolving what we believe the underlying issues to be.
The centre was very courteous and was looked after very well.
Dan was outstanding.
During the vehicles MOT I was telephoned to say that the timing chain needed replacing. I was then telephoned to say that it had not been replaced and a tensioner had been fitted. I am worried in case the timing chain goes now.
The service was very good.
The staff paid exceptional attention in describing the car and the handover, it was exceptional service.
The service was very good.
Fantastic dealership and car salesman. Very keen to have you as a customer,felt valued
Abigail was brilliant.
I had the collection and drop off service.