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Car went in with an issue and was dealt with the same day. It was an issue with seatbelt but when I booked in they took details and said would order a replacement so if it needed changing it would be sorted on the day which was great.
Knowledge and professional attitude of the service adviser
Accommodating and efficient
nice people who do an outstanding job
Service experience is fine, always friendly. Was unconvinced regarding the last trip and explanation of the solution, which ultimately hasn't solved the issue.
Needed replacement headlight bulb. Normally I's take it to my local garage, but due to working around the corner from Rybrook BMW I thought it would be convenient. Having booked my car in I was waiting 1 hr. Also local garage charged £5, BMW-£33
Good service overall
Got the job done without any trouble
As above and it would have been nice to be kept updated with the progress of the repairs
friendly services people always there for you
Why not 5 star cuz the car wash wasnt clean enough
Kept me informed about my vehicle
Received excellent service
Service was excellent
At 12.24, some 2 hours after booking-in for an 60 to 90 minute service/MOT I was told that it was complete and they were chasing-up the valet. I offered to pay the invoice at that time. I finally left site 60 mins later double the planned time.
I was told that the windscreen washer system had a leak but Id have to pay for further investigation which I did as I didnt want a leak damaging the inside of the engine bay at all. After investigation there wasnt a leak at all, despite me havin
service was done, next day i drove the car it said service duehad to go back to shrewsbury to get light reset as hadn't been done first time.last week my front tow cover was missing as it fell off. called to ask if i could get FOC but told no.
Very happy with the overall experience, though the lack of availability of a loan car became quite frustrating for making convenient arrangements.
Efficient friendly service.
Car was serviced and washed within the tie stated.
Records management not maintained from the previous car I traded to the new one I bought last year, previous details against my current registration showed my previous make and model.
Efficient from start to finish.
Please see above answer as I was completely satisfied
As usual very friendly and helpful. Only criticism is that service took nearly 6 hours : much longer than we expects and were told to anticipate
Very satisfied overall. Never had follow up call after service, re an issue highlighted on vehicle check. And on two separate occasions Bmw Shrewsbury have advised new wiper blades to be fitted... strangely Bmw Crewe and Llandudno havent ??
Car was not cleaned well and had dirty hand print on the passenger seat
Amazing service whenever you walk through the door in Shrewsbury!
Sorted my issue
Had to wait while car was serviced but chris kept me updated all the time
We have a guide dog and needed a courtesy car with a large boot, no problem, a car was provided that had ample room for Quincey our guide dog. We were give an approx time our car would be ready from servicing and BMW texted us when it was done.
From the immediate friendly and professional greeting by reception staff, to the ability of the service representative.
See question 1 and It was frustrating that two days after a service warning lights appeared which should of been dealt with during the time it was in the garage
Every time I visit the Shrewbury branch it's always an enjoyable trip. Problems are always resolved quickly and efficiently.
Being a qualified engineer, with over fifty years driving experience, I appreciate the importance of regular, top quality servicing.
After further investigations problem solved
Collected car and returned it, but a lot later than agreed
Job done efficiently , and was returned clean
Good technical advice and job completed according to quoted time.
As above, an issue had arisen and was quickly assessed, processed and completed to a satisfactory conclusion.
Car was dirty inside from the cleaning of BMW, smears all over radio and dash
The one issue I have is intermittent and at the time of my visit worked perfectly, so not easy to solve. They were honest and didn't try to pull the wool over my eyes, which I appreciated, this is not always a foregone conclusion.
all the service team are well focussed on giving excellent service to me .
Extremely disappointed with waiting a long period of time at service desk to pick up courtesy car and condition of courtesy car which was in a filthy condition both inside and outside, which was reported at time of service to service manager
Please see answer to question 1
Easy to book, good service
As above! Chris is so helpful.
Very good workmanship and updates. Pricing at times quite high and maybe takes some negotiation to get a fair deal.
The best customer services of any company I have ever used.
Parts failures immediately after service the last two years.
Because I had to return the car to have the same job done.
I had to cancel original booking due to snow. Then I re booked a few days later, nothing seems to be to much trouble.
All the work was discussed and agreed before starting and was carried out as agreed, the costs were as discussed. Car was available for collection as agreed and had been washed.
Very good and polite staff and car was ready when they said it was going to be and a courtesy car was no problem.
As above. I will continue to use a BMW garage to service my vehicle but will insist that they never check my tyre tread depth, this is my responsibility as is making sure my tyres are correctly inflated.
Car was booked in for 10.30a.m. and we were told it would be ready by 2.30p.m..We returned at 2.45 and were told it was not ready. The car was eventually ready at 4.30pm!! Not very happy having to wait a further 2 hours. Compensation of £20 fuel!
Job done was spot on , however timespan was an issue
Professional, helpful, friendly staff - a great service from start to finish
As always the service has been excellent and the staff very friendly and helpful
Very professional service all round
I booked an MOT at a specific time slot and informed I would wait whilst the MOT was performed. My expectation of waiting were around an hour. In the end it took 3 hours.
Great service from Grant. Knowledgeable, courteous, friendly, injected just the right amount of humour into what could have potentially been a very stressful fault.
When I was booked in I was told it would be approx 1.5 hrs so I decided to wait with the car in the showroom and although I was kept informed I was waiting just over 3 hours , if I'd known this I would have left the vehicle and collected later
No feedback on all reported fault
Promised car wash and valet but when collecting car later than the suggested time the car was not ready. I agreed to wait while thew the car was washed but upon collection the car was NOT washed. Not the expected service from BMW
Sensor part (replaced once) was so not replaced at service and vehicle was not ready at agreed time , it was over 1hour late. Vehicle was re-booked for warranty work. not carried out , and not ready at agreed time meaning business meeting missed!
The service manager informed us at what stage the work was even helping to speed things along.
They kept me informed at all times as to the status of my car. It came back as advertised with the end of warranty check completed and First MOT done.
Grant was abosutely brillant
Easy and straight forward from making appointment to collecting vehicle.
Chris, your service assistant was most helpful in the manner in which my requirement was met with his helpfulness.
Washer bottle level warning light had come on just prior to service. Bottle was topped up but with water - no screen wash detectable. Result: in recent cold weather froze solid for 2 days and driving was dangerous on motorways due to poor visibility.
When my car came back ,the boot wont open ,no service booklet ,radio playing up ,alarm keeps going off and it wasnt cleaned.Now it has had to go back in to have these issues resolved.No issues prior to servicing.Servicing light at 5000 miles ????
Rybrook made me feel like a valued customer and ensured I was 100% happy with the service given. I raised a query about my service and they quickly addressed my concerns to my satisfaction.
Delay in projected time car would be ready
Curtious and prompt. Car taken in early and deliver back on time.
As usual, professional and friendly service provided by all staff at the dealership.
Issue resolved resulting in peace of mind.
Always responsive, professional and considerate.
Pleasant helpful service
Good customer service
The work carried out on the car and the changing of the wheels and tyres to the winter version was completed with minimum fuss.
The staff are friendly, helpful and informative.
As above also the cleaning is not very good I get better results at hand wash places but I realise Im not paying for this but have stopped visiting regularly to take this up due to poor standard is better to pay elsewhere
Again, the service from Grant and Chris has always been exceptional - Far better than the service I had received from the local Mercedes Dealership.
Every time I have visited this dealership, I have received a fantastic welcome from all their staff, who have always gone out of their way to help.
Good service and friendly staff
Courtesy car was available to swap in and out at a time that suited me. Staff were polite, efficient and friendly
The staff are nothing less than superb at Rybrook. They are a credit to the brand. They are consistent in the way they operate and they communicate really well.
BMW Rybrook service staff, Grant in particular, always offer and provide a first class service.
Did everything I needed done
Fault was fixed
I reported a fault with my headlights, i was told that BMW could not find anything, i have the same problem again 2 days later.
The work was done in quick time and without causing me any inconvenience.
Your salesman, Jon in the BMW Used Sales department has always given us excellent service. He is friendly and helpful and gives good honest advice. We have just purchased our second BMW from Jon in a few months due to his customer service.
Quick and well looked after
Very helpful customer service - Henry Gregory who co-ordinated sale, purchase and delivery.
Salesman was excellent, he did everything he alsaid he was going to do without the need for a prompt. A rare quality from my experience.
The salesman was very thorough and explained everything in great detail and advised me that I could contact him at any time if I was unsure about anything.
Sadly having lost my husband last year to cancer all the staff with whom I came into contact during the process were very kind, patient and understanding. They made the whole experience very easy for me.
Initial approach made by rep followed by very efficient, helpful and friendly service by Cameron Short at Rybrook, Shrewsbury.
The whole process was so smooth. Our salesman even took the time to explain the characteristics of the car and all of the controls
This time round there wasn't the "wow" factor throughout the process. It didn't feel as special as previously. Whilst certainly not a bad experience in any way, shape or form - it didn't feel as pleasurable as previously.
Good experience from first visit to delivery !
All promises were fulfilled
I was advised of a delivery date and this criteria was met as advised
Nick and the team made my experience at BMW very enjoyable, I will be back for a weekly car wash.
Awesome as normal.
Messed about by delivery dates, handover of vehicle unspectacular, no after sales contact from salesman. Not what I would expect from a prestige car dealership.
The sales team and front of House team were great. I dealt with Nick Bradbury who was friendly and easy to contact throughout.
Robert Jones dealt with us in the most pleasant manner. He was incredibly reliable, very friendly and does his job with ease and confidence. He is incredibly knowledgeable about our vehicle
Overall very satisfied but thought handover was too rushed
Very good serviceFirst Bmw (previously Audi). Everything went very smoothly and car is a dream to drive
Salesman was excellent. Not pushy and very accommodating whilst taking delivery of my new car with my young son.
Very good customer service. Warm and friendly service given.
Complete customer service,very good sales staff.
Attention to detail