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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.
If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.
Rybrook Shrewsbury is a proud BMW M Centre supplying and fitting genuine BMW parts. BMW M Performance accessories can be fitted to any BMW whether it be a new kidney grill or a full performance kit and new alloys.
Call our parts department on 01743 467467 to find out how your BMW can be transformed to fit the racetrack as well as the road.
Contrary to popular belief you can choose where your BMW can be repaired, not your insurance company. Make us your first point of contact.Our trained technicians can repair unsightly damage to your car regardless of the make or model. So if you, have a scratched bumper, scuffed wheels or even some minor damage our skilled team can take care of it, no problem.
It’s simple, straight forward and means your car is back to looking good in no time. Guaranteed Courtesy Cars* available whilst repairs are undertaken *Subject to availablity
Very efficient staff and nice surroundings to work in whilst service done
Work which was done was ok but complimentary wash and vac was very poor. All interior gloss surfaces were smeared, interior was worse when it came out than when it went in
Thank you for your feedback, I am sorry to read that your wash and vacuum was not to your expectation. I will arrange for one of the team to contact you to give the interior a clean.
Whole experience was easy with no hassle
Fantastic helpful staff, first class
Service itself was fine I'm sure, car had developed a fault investigation into that not able to identify problem. The reminder on the milometer of services was not reset.I returned the car for them to reset it (I live 75 miles from the garage).
Thank you for your feedback, I am very sorry about the inconvenience and we will ensure that we are more vigilant in the future. We will be contacting you regarding this matter and to offer our apologies.
Fantastic service as always and a great courtesy vehicle. Grant always goes the extra mile for his customers and it really does make the difference.
good polite team, welcoming and pleasant atmosphere.One bit of feedback, when doing a service/MOT please do check the tyre pressure and adjust.
Very professional advisor, kept me informed of where we were at with the work. Excellent facilities and very friendly front end staff
Problem has stIl not been resolved. This is second visit for minor irritating problem.
Thank you for your feedback, I am sorry that we have not resolved this for you first time, I understand that we have now resolved this with you.
everything that was done was fine
Wonderful experience. Staff were lovely, showroom impressive.
Chris is very professional - correctly identified fault from phone call and arranged immediate booking and courtesy vehicle
Very efficient staff. Always very friendly atmosphere nothing is to much trouble.
Always professional. Always personable. Always a pleasurable experience.
Fantastic, friendly and efficient service!
No fuss or messing about even though i had no appointment was seen to and the car taken to be sorted
Again another quality professional service.Kept me updated and informed throughout the day excellent
It was just perfect in every way with no issues what so ever.
Fitted in at short notice,first car to be done as we were going away later that day
Grant helped to get me time slot at short notice and also to give me good value following confusion over an expired service pack.
Work was carried out efficiently, in a very timely manner.Pleasant surroundings, and good facilities to wait for the servicing to be completed.
All jobs completed and service agent very professional.
Prompt,efficient and polite service
Service, attention by the staff and repair were first class.
the work required was carried out to my total satisfaction at a reasonable cost, staff very friendly and atentative what more could be asked for.regards martin
Very professional approach taken by the member of staff when booking my X1 in, understood my request regarding the paint repair, fully explained the service elements and costs.
Always get great customer service particularly from Chris at Rybrook Shrewsbury - Jake was very good when I went last time also.Reception also very good ( Diane etc)
The car was fixed the first time, and Grant Lloyd (Service Advisor) kept me informed about what was happening, and explained why the car would be kept in overnight.[A small thing, but the post-service wash and vacuum was done to a high standard]
Made to feel valued and welcome. Dealt with immediately in an efficient and friendly manner
Repairs and collection/delivery all in order.
no problem with the service etc, more concerned about the expense
The car was returned to me fairly clean but not as clean as I would have done it, nor as clean as I have received it from Rybrook the past. I clean off tar stains etc they didn't & in the front valance was an area of overspray. I may return it
Thank you for your feedback and the further positive comments regarding the Aftersales Team. We are very sorry that you were disappointed with the cleanliness of your car on return. We will be contacting you to arrange for the wash and vacuum to be carried out again.
I walked in needing Ad Blue and 15 minutes later I was leaving with a full tank of Ad Blue
Good service and picked up and dropped off car. Costs were higher than expected. Not by much
Great service, including collection of my car from home
communication was a slight problem
The service went ahead on time with no issues and the car was ready for collection having been washed at the time specified.
Great customer experience with smart premises and thoughtfully prepared waiting area
Diognised problem part quickly , appt time kept . Courteous knowledgable staff
car collected, serviced and returned to us in very clean condition
Well organised and punctual
Came in for mot needed part replacing to pass which took 2hrs asked if chance of car to be able to take wife to appointments as already been waiting 90mins before told it failed. Was tolx they would try anf find car, nothing materialised .
Because you do very good job,you make people feel very comfortable in your place,you offer very good service to gain high standard,that why people love BMW as brand.
The issues were poor DAB reception and inability of car to pair with iPhone. I was told that it would take around an hour to complete before service. After 2 hours I had to request a further appointment as I had another appointment. Issue not fixed.
Efficient, friendly service from a service advisor who seemed to know what he was talking about
Booking the vehicle service was easy and straightforward and the staff were, as always, very courteous. In addition the servicing was quick - we received a telephone call when the service was complete - and the cost was more than reasonable.
everyone very friendly and helpful
A great experience all round, from the reception staff to the valeters
Communication during the repair was excellent. As the vehicle needed to be kept overnight I was picked up from work and taken the 20 miles home (I also had the option of a loan vehicle if I wanted).
Good fast service.
Price as expected. Vehicle ready promptly.
good service and customer skills
Service carried out with no issues, really appreciated the pickup/drop off too.
Not all jobs were completed as some parts were not available.
Although the work on the alloys was excellent, while Rybrook had the car someone appears to have made a change to the electrics for some reason. Now when the engine is turned off, the ventilation is disabled and you can't turn it back on again!!
Every one is friendly and courteous and. Nothing is too much trouble.
It was a recall that slightly inconvenienced me
During previous dialogue and when booking the vehicle in, there was no mention that the MOT service would cost me as I am under the Service Pack and was told 'free MOT for life'. I was surprised when presented with a bill.
Thank you for your feedback, unfortunately as you did not purchase the car from Rybrook there is a charge for your MOT. MOT for Life is only available for Rybrook customers.
They are a Team and a very good Team
No waiting, polite and informative, prompt turnaround and the car was returned in excellent condition, both in terms of cleanliness and performance.
All went to plan
We were met and treated well all the way through our visit, a number of the staff who we had met at previous visits stopped to have a quick word with us while we waited. The service could not not have been better.Thank You Rybrook BMW.
Long opening hours helpful service was expensive for a basic service
Very friendly attentive service, nothing too much trouble, from Anyone we dealt with.
As always, the staff make us feel very welcome and valued. They go out of their way for us and take away any worries we may have. We were very, very satisfied.
Personal and polite service at all times from all members of staff
Polite and friendly staff who are/were accommodating and informative from booking, during and through to completion of service work.
The person dealing with my car was very efficient
Peter runs a tight ship - Chris dealt with my car and he is always welcoming and professional
As always very welcoming but no lift to shrewsbury so used park and ride
Work completed to time and cost
Courteous service from executives, car ready when promised
Excellent service and facilities
Staff very helpful. Very welcoming
The car was dropped off before I went away with work and was waiting for when I returned, no issues
I can't complain about the 30k Service. I received a phone call to say my car was ready for collection. When i got to the dealership i was told it wasn't ready yet even though it had been an hour since the call. I then had to wait 30 minutes!
Perfect service given from the moment you book the service till you drive away after.
Continued issues of noise from gearbox area seems to be ignored even after new clutch was fitted.
Quick efficient friendly service
would have been completely satisfied but the job took 2 days instead of estimated one,
Service was as expected. Couldn't manage to make booking on-line, as this broke down during the booking process, so had to use the telephone!
The service personnel and mechanics are very professional, friendly and explain issues fully. There was a quick turn around with the initial repair and the vehicle had to be returned a few days later with a related problem, perhaps more testing
Easy to book time for work to be done Grant pre-ordered spares from his assessment of what may be required (& was spot on) which saved time. Trev did the work, couldn't be bettered. Thank you.
As usual, the staff I came into contact with were very welcoming and polite and I was kept full informed about the work which was being done on my vehicle.
Nothing seems to be to much trouble !
The problem was fixed at short notice and the staff could not have been more helpful. The car was also cleaned inside and out
Every member of staff I had dealings with was courteous, friendly and professional.
Staff always friendly. Working environment excellent which means you can wait rather than take courtesy car.
The service team provided a fantastic service
Excellent customer service
Booking was quick and easyService desk Reception welcoming and efficientEstimated time for work required was exactCar was also washed and valeted ready for collection
The process was speedy and professional.
Good costumer service
Quick & friendly service. Car was ready on time
You did what was required in the time quoted
Everything I wanted when I wanted it was provided
It would have been a 5 had it not been for the fact that the charge for GAP insurance was debited twice to my credit card. It wasn't noticed by the dealership but was corrected immediately once I had drawn it to their attention
The communication, care and knowledge of the sales assistant, Henry Gregory, was beyond reproach.He actually took an interest in the sale as I ordered bespoke paintwork for an individual build and advised of the chronology at all times.
The staff at Rybrook Shrewsbury were very professional, informative and helpful.
Very helpful Andy the salesman. Smart showroom with vehicles on display.Answered all questions.
Professional, helpful and informative. I've always found Rybrook to be 'ahead' of the competition when it comes to their sales people's professional and more 'sensitive to your needs' approach to the sales process!
Tariq Ahmed was a very helpful and efficient member of staff,he dealt with us professionally and was courteous and polite. Every question we asked was dealt with. All the staff at Shrewsbury are always helpful
Freindly staff who put us at ease and the fact that every thing went as they said it would we had no worries about a big decision on our part thanking Henry for all his help
Professional and efficient throughout.Our salesman Mr Justin Hughes from Rybrook Shrewsbury was exceptionally helpful and courteous.
Everything was meticulously planned, fitted to my schedule and was a seamless and positive experience.
The car is exactly what I wanted, exactly what I ordered and it was delivered to me on the day I wanted.
The BMW Centre staff have been extremely professional, provided assistance and answered the endless queries which I had. The Sales Rep Tareq Ahmed was particularly helpful in all dealings.
Rybrook BMW in Shrewsbury, is a 21st century dealership, but, has good 'old fashioned values' when it comes to customer service.I was treated in a friendly but respectful way and appreciated the time and advice given to me by Tareq Mark Rob & Henry.
Information provided was accurate and updated frequently. Service from Rybrook Shrewsbury has always been excellent
The whole process from ordering to delivery was handled efficiently.
Totally professional from the start to the end
It was faultless
They kept me informed at every step of the process, and the service was very efficient throughout.
Matin Gough was superb and every detail was paid attention to. I couldn't have asked for more.
Sales executive first class for detail and handling our purchase.
This is the third BMW that we have purchased new from Rybrook Shrewsburyand we have returned each time as we had excellent attention on our visits and this has continued all the way through, including when we have brought in our cars for services.
Everything went smoothly. We built a car, then saw what was available within the group's garages. There was an almost identical car available and we bought it.
Excellent service from Justin the sales manager in bmw shrewsbury if only bmw coventry were the same
Excellent service time given to discuss any concerns Well informed staff
Kevin & Dale were very good
Extremely satisfied, great customer service and nice personal touches
The service we received was first class. At all times the correspondence we had was professional and responses were very quick. We were looked after very well.
it was ok, more enthusiasm needed from staff, they were very lax in their attitude to customers. Excluding the youngish tech guy who was very good
Thank you for your feedback, the comments you have made are very valuable and whilst we have not experienced this before we will discuss it as a team and ensure that the attitude and enthusiasm is improved.
From the initial contact to collection of my new BMW the team at Rybrook, especially Martyn Gough, have been excellent in both communicating and undertaking all of the stages of the process. A very satisfied customer
Great showroom, excellent friendly staff