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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Explore the dealership

Welcome to Rybrook Shrewsbury.

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motability at Rybrook Shrewsbury.

Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.

If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.

Meet the team

Gareth Thomas

Head of Business

Peter Powell

Service Manager

Dale Mackenzie

Used Car Sales Manager

Matt Aston

New Car Sales Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Mark Schofield

Business Manager

Amanda Banfield

Customer Relations Manager

Lynn Robinson

Head Receptionist

Diane Pardoe

Receptionist

Teresa Godfrey

Showroom Host

Nacia Georgiou

Weekend Receptionist

Kate Whittingham

Used Car Sales Administrator

Annie Newman

New Car Sales Administrator

Sarah Stevens

CRM & Marketing

Naomi Hallam

CRM & Marketing

Rachel Taylor

Accounts Assistant

Sue Wiggin

Sales Ledger

Cindy Parry

Purchase ledger

Ashley Boaden

Local Business Development Executive

Darren Toplass

New Car Sales Executive

Matt Topple

New Car Sales Executive

Daniel Bryan

New Car Sales Executive

Jon Leonard

Used Car Sales Executive

Dan Francis

Used Car Sales Executive

Jon Williams

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Mark Marlow

Used Car Sales Executive

Jon Wilkinson

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Laura Gunton

Retention Executive

Toby Fitzsimmons

BMW Product Genius

Chris Wimbush

Senior Service Advisor

Mike Waugh

Service Advisor

Grant Lloyd

Service Advisor

Cameron Short

Service Advisor

Abby Vanhorn

Service Advisor

Adam Humphries

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Phil Bates

Workshop Manager

Mike Vaughn

Warranty Administrator

Mark Dunderdale

Parts Advisor

Alan Potts

Parts advisor

Mel Parry

Parts Advisor

BMW Technicians

Wayne Bardell

Service driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.8
    • 112 ratings
    • 31 comments
  • Service

    4.6
    • 303 ratings
    • 67 comments

they are all very helpful.

Service

I had a problem with my automatic gear box, it was juddering when the gears were changing. I went to the Centre and they told me the wrong oil might have been used but it would cost me £1,100 to sort it out but it might not work. I took my car else

Service
Thank you for your valuable feedback. We really do hope that by resetting your gearbox it has resolved the juddering on a permanent basis. As discussed, should you experience these issues again then we will be competitive in resolving what we believe the underlying issues to be.

The centre was very courteous and was looked after very well.

Service

Really with the service.

Service

The centre staff made it a pleasant and relaxing experience.

Sales

Very helpful

Sales

Dan was outstanding.

Sales

The service was very good.

Service

During the vehicles MOT I was telephoned to say that the timing chain needed replacing. I was then telephoned to say that it had not been replaced and a tensioner had been fitted. I am worried in case the timing chain goes now.

Service

The staff paid exceptional attention in describing the car and the handover, it was exceptional service.

Sales

Fantastic dealership and car salesman. Very keen to have you as a customer,felt valued

Sales

Abigail was brilliant.

Service

The staff are very welcoming at Rybrook Shrewsbury, starting with the greeting/smile from the young lady at the reception desk through to dealing with the girls in the service dept nothing is a problem, all dealt with in a very professional manner.

Service

The service was very good.

Service

they were very good.

Sales

could do with an accessible desk / table to enable customers to work comfortably

Service

I had the collection and drop off service.

Service

Faultless.

Sales

Brilliant.

Sales

Excellent dealership

Sales

I feel very comfortable with staff at the centre.

Service

We just called in due one of day running lights had gone and just went to book a replacement , but the person was very helpful and he got it done why we was there ,

Service

The service was good but the work took longer than I was expecting it to.

Service

The service was very good.

Service

The service and MOT work was carried out very efficiently and ahead of schedule. My wait at BMW was very comfortable with access to coffee, fruit, TV and iPad. Plus exceptional customer service.

Service

Dean is an asset to your team, such a lovely, helpful guy. Would definitely recommend him to friends, as I would Dan who dealt with our finance. I must however mention Danny(mini genius) What a fantastic guy! Great salesman in the making! Thank you.

Sales

5 miles after leaving the service centre, my service light came on. I had to stop, call the service centre and ask for advice.

Service
Thank you for your valued feedback, we are extremely sorry to hear that you needed to return to our centre. I know that you have had a conversation with my aftersales manager regarding this matter and I hope this has assured you of the reasons why the light came on.

Excellent salesman, knowledgeable delivery/handover/technical assistant, very personable finance manager.

Sales

Open transaction with very good customer service.

Sales

I HAD TO WAIT THREE HOURS FOR THE WORK TO BE CARRIED OUT.

Service
Thank you for your valued feedback and our sincere apologies for the delay. We do endeavour to ensure a quick turnaround, and we are disappointed that your experience was not to our usual high standard.

they are fine. no issues .

Service

The service was very good.

Sales

They are a decent Centre, they are conistently good.

Sales

The service was very good.

Sales

The entire Mini team at Rybrook Shrewsbury have again been brilliant. A big Thank you to Jack in Sales and Dan who we have dealt with for years.

Sales

always a pleasure to deal with.

Service

My reason for giving only 4 stars is that there remains a problem with the rear brake pads / wear indication. The pads are ok yet the service indicator shows them needing replacement soon. I had hoped this problem could be resolved yet it remains.

Service

My car was booked in for an MOT but they also did a final warranty check at the same time, without me asking. They found a job which needed doing - and did it!! Great customer service.

Service

My husband has written about two of your staff who were particularly worthy of mention in sales and on reception a particularly able young girl.

Service

All staff we met, including receptionists, were friendly, welcoming and efficient. The salesman, Daniel Bryan, was extremely helpful and down to earth throughout the process - and has continued to be helpful since we've taken delivery of the car.

Sales

Very professional, helpful and knowledgeable.

Sales

Darren the salesman was excellent.

Sales

The sales man Martyn and the genius Toby Fitzsimmons were excellent.

Sales

Everything was fine but expensive.

Service

The service was very good.

Service

The sales person was very helpful.

Sales

The staff at Rybrook Shrewsbury are so accommodating. Visiting there for whatever reason, is always a pleasure.

Service

First class

Service

they were very efficient and helpful.

Service

I could not fault them.

Service

The Service guys on the desk are excellent....no complaints but it seems to me that a vehicle returned under warranty should entitle the owner to priority of courtesy cars.Between 1 and 2 weeks isn`t good enough.

Service

i am very happy with them

Service

They are very good.

Service

They were just really, really helpful.

Sales

I liked the fact that the salesman was not pushy, all qustions were answered and plenty of time was given to think about things.

Sales

Previously bought from Sytner, Ryebrook have moved the customer experience to another level, from the moment I first walked in the door to picking the car up was a faultless professional experience....All staff were acutely knowledgeable and polite.

Sales

An all round professional service from providing purchase options to flexible delivery.

Sales

The service was very good.

Service

they are always very helpful....GRANT who looked after me was very good indeed

Service

The facilities at the centre are excellent.

Service

i was completely happy with them

Service

Grant is always a pleasure to deal with and was one of the first people I met at Rybrook, he was in spares at that time.

Service

I thought the people were absolutely wonderful.

Service

Dan Francis was excellent throughout the process. He gave me good advice and got me in a car that suits me perfectly. Both Matt Aston and Mark Schofield were very helpful as well and I'm confident that I made the right decision to move to a new car.

Sales

Very friendly staff who go the extra mile to make buying a new car a special event in your life.

Sales

Nothing was showing to say why car had not started.

Service

I had to wait for a long time to be picked by the centre.

Service

Display stuck at 1400 for service. I was told 1400 indicated brakes needed replacing. Service counter now says 13000. this will be 25000 between services. Why was the service not completed? I have noticed that the tyre's are now rubbing on the outsid

Service

I have had 3 oil leaks And the centre wanted to charge me £600 but when i questioned this price they dropped it to £250

Service

Very good

Service

My mini had to be returned as there was (so I was informed) a fault with this particular model's battery. I took my mini in because an automated message came up telling me that the battery was leaking fluid when stationary.

Service

Friendly, helpful and polite staff.

Service

Polite service, on time. Good communication.

Service

I worked for over 20 years at a Ford dealership and can assure you that your standards are superb and it is always a pleasure to bring my car in and other dealers should strive to be at your level of customer care no matter what the brand of car is.

Service

Very responsive and friendly.

Sales

The car was collected so I was not there.

Service

Everything went smoothly with the purchase.

Sales

Very helpful

Sales

they were really.

Service

car pulls slightly to the left. Dealership confusing says all X1,s have been manufactured incorrectly ?

Service
Thank you for your feedback and your additional comments about the team. From discussing this with the service team I understand that we have now cleared up the confusion and offered back to back test drive with a similar vehicle to demonstrate the characteristics of the X1. We assure you that the car is working correctly, and thank you for your continued custom.

I was dealt with two ladies on the service desk; they were absolutely brilliant.

Service

I was given a time when the car would be ready. It was very much later than the time I was given before I could leave.Otherwise I was completely happy.

Service
Thank you for your feedback, and the positive overall score. I am very sorry that we did not achieve the promised deadline, this is something that the team will be working on, and we thank you very much for your continued custom.

I object to the diagnositic fee of £60.

Service

Excellent service.

Service

The service was very good but it turns out that the problem with the wing mirrors hasn't been fullt fixed.

Service

Fault on the car , timing chain had to be done at 40,000 miles had to pay £568 towards the costs. very unhappy customer.

Service
Thank you for taking the time to provide your feedback. I know that the aftersales manager has spoken to you at length regarding this matter. We have endeavoured to mitigate the cost through goodwill, however without a warranty we were unable to provide a cost free repair.

they were great

Service

they were excellent.

Service

Martyn and the team were great, always helpful throughout the process from initial enquiry to delivery and follow up

Sales

I would be very satisfied indeed if you were less expensive. My bmw is older and it is getting harder to justify the cost of some of your parts. My rear springs are being replaced for the 3rd time. I think this is appalling for a car this quality.

Service

The service was very good.

Service

i was completely happy with them.

Service

noise in engine , technical services gearbox part.

Service

they were fine.

Service

The service was very good.

Service

Very Good.

Service

I was quite impressed; the only drawback was the distance to the centre.

Service

Very good