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Very, very poor communications. Could not follow simple instructions to email me and answer requests for assistance for four days. Service adequate once the car was recovered.
My car was ready when they said it would be
Very friendly and helpful reception staff - service staff very attentive to my requests and completed all requests. Plus a great cup of coffee. A Park and Ride pass for my wife and I into Shrewsbury is great BUT it does cost me money!
When I came back to collect car the service guy had gone home.It would have been nice to have seen him as i had asked a few questions which he was going to ask for me.Had to ring for an explanation why my car was asking for next service @ 4600 mls?
A very friendly professional well run service.
Professional, efficient. Friendly helpful staff
Everything was well explained. Car valeted prior to hand back.
The service was fine but having to wait 3 1/2 hrs was extreme I'd been told 2. They had to fit 2 new tyres but even so. After Valenting I saw there was still bird poo on the roof I was told I would have to pay extra for this to be treated. Not happy.
Good communication, and staff always go above and beyond expectations.
Was impressed by the set up and the way we felt after picking the car up.
To have given a higher award, it would have been good if I had been given an estimate/indication of the cost of the service rather than just being presented with bill and also an indication of how long I would be waiting.
Took my car in for a new part at 10.30 and it wasnt ready until 5.00. Surely they should give you a time and then do the job so that you can get away sooner. I would have rather been told that they were busy in the morning so bring the car in at 2
Got the repair done in the end but took a long time to get there
All round good service
Pleasant lounge, coffee & pastries, newspapers and treated like a VIP
See above and particularly the phone calls when the car went in and after the work I was completed
Smooth and efficient delivery of service. Also quality of courtesy car was good.
Dissatisfied is too strong a term my perception is that elements of the experience werent up to the usual high standard. The process for booking in was efficient But the time agreed for collection was not met and valeting rushed
Excellent service provided, staff professional and friendly. Experience always positive.
Valet was promised both times went into garage and not completed, Service receptionist always busy and had to ring back.
When I bought my car I paid for the additional wheel and tyre insurance, but this was not picked up on your system and I was told I would have to pay £156 for a new tyre. Thankfully I remembered about the insurance but disappointed you did not.
It was a routine Warranty job and I would expect it to be good service
Quick, efficient, quality
From start to finish all the staff are polite and professional.
The job was done well, but what we thought would take 3-4 hours to complete, it took almost 3 days.PLUS: THERE IS NOW A LOUD NOISE FROM THE HYDRO-UNIT, WHICH SOUNDS LIKE IT'S STAINING AND IS GOING TO FAIL SOON.
Friendly staff and service i was treated like a friend rather than a customer
Handed over the keys car came back serviced and spotless, and I was kept informed of any problems
completely satisfied with work carried out
Never been let down
Mostly because if comments above. I know that my car has been looked after well & checked for safety issues.
Helpful, knowledgeable and friendly. A pleasure to deal with.
Good service, but still awaiting a quotation for tyres
I could take the car in when it suited me and it was ready when they promised
The 90 minutes offer was not honored - it took 130 minutes.I was pleased to be offered a discount as compensation - this was much appreciated. Kudos.
efficient and the car was ready whithin the time frame
On this occasion our car was returned to us by a driver. He passed comment that there was some polish on the windscreen which hadn't been buffed. Up on inspection in daylight, polish was all over the dashboard, Windows, doors. Handles full of grit.
I had forgot to mention while the car was in getting tyre fixed that the brakes where making a squeaking noise. It got dropped off by aa lorry and as he was backing it off the lorry the brakes were squealing again. He handed me a check list to say yo
Always friendly team
quick and efficient
Went very smoothly and all work carried out
Staff very approachable, friendly and helpful.
Was busy with an event and my wait was quite long this time with not quite enough in the way of updates
Car returned to us on time,price as told before hand.clean and valeted.
Service took 2 1/2 hrs inc car clean service was supposed to be 1 hour .
For the reasons given above. Great service and efficiency
After collecting my car for a full service my car had an oil leak! It didn't have one when it went in for a service! On collecting my car for the 2nd time i was told i won't have an oil leak now, no charge however it wasn't your fault!!!
Professional staff all round. Friendly and courteous.
You are almost trying too hard to provide outstanding customer service. I don't need asking whether I need a coffee every 15 minutes. There is attentive, then there is 'overly' helpful. It is a difficult balance, I can understand that.....
While service was completed efficiently and without hassle while I waited, the complimentary car wash was of low quality with parts of the outside of the car being missed.
Work carried out to time specified. Car washed and cleaned.
Lady (Tracey?) who looked after my visit really did good job, despite my lack of availability on the phone!
On the issue that needed sorting, perfect. Dissatisfied because they found a second issue and wouldnt fix it under warranty because they had found it, not me. Told me Id have to book in again and pay my excess again. Poor in my opinion.
Rang to tell me what was wrong with the car and a price, rang to say it was fixed, rang to say it was on the way home. Great communication and service.
Service seemed ok. Yet another recall re: exhaust system and no information provided to me when I collected the car what had actually been done I.e parts replaces or software changes. Just a sheet with basic service info.
No issues when we neede to change mot time slot to suite us always welcomed thanks you
Price was reduced on completion of the work and every dealing I have had with service dept has been top notch
Ease of booking car into Rybrook.Able to deal with questions/faults in a proffessional manner.
Fixed 2 or the 3 issues. Was told that road/wind noise was within limits. Disappointed, didn't expect this from a BMW.
Great staff, first class service
always easy to deal with.plus I gained a nice clean car!!
Job done to cost and time
Friendly, efficient and quick service.
Without fail, everyone from walking into reception onwards makes me feel welcomed. I have bought 2 cars from Rybrook Shrewsbury and every time both sales execs Martyn & Adam come over and say hello. Grant on servicing is always so helpful .
Great service, lovely waiting area with lovely coffee and refreshments. A 2hr wait was very comfortable.
Grant was very good in ensuring my problem was fixed
They couldn't have done more to make it a very pleasant experience.
Made an effort to fit me in and solved the problem.
The service you get as soon as you walk in is very good, and as long we are comfortable everyone is happy, our needs are well cared for.
Car running well and service personnel gave me time and patience to answer queries
Excellent treatment by staff as soon as we entered the building
Grant knew that I was under time constraints and when it was taking a while to get my car washed he went and washed my car himself so I could leave on time.
Very well looked after.
Reasonable pricing structure and excellent facilities
The dealership managed to find the ideal car that suited my budget and needs, but it was in Warwickshire. The car was collected, washed and MOTd and ready to drive by the following morning. I would not expect that from other brands.
My problem was resolved to my complete satisfaction
Great, I was late booking in and they managed to limit my down time and fitted around my schedule
There is no other mark I could give, one very happy customer
You said it would take about an hour and it did
Excellent customer service. Polite and friendly staff.
The car is fine and work done ok, but :still outstanding is:- Why does my iPhone drop to aux from ipod conneciton- Not happy with reply for metal on steering wheel that is sticking up and has cut my hand twice. Reply was not covered by warranty
Its the same answer 5 star treatment.
Service representatives were polite efficient and friendly whilst ensuring I understood all elements of the transactions and costing.
Members of staff are always very helpful and courteous and my car was returned in a timely manner as requested. Car had also been cleaned which is always appreciated.
Warm welcome from everyone involved, Coffee and Park and Ride tickets provided to help pass the time. After service the car was cleaned and valet carried out.
Excellent customer service, Jamie Wray was one of the most informed sales executives I have come across from my many years of dealing with various BMW centres. He understood my requirements and went out of his way to ensure the deal happened.
kept me totally up to date with delivery schedule, test drive organised very quickly and knowledge of vehicle excellent.
All the staff were very friendly and able to assist, or would find someone to assist or answer questions. Cameron Short, the new car sales executive, looked at all options for us. He was always positive and helpful.
As with the last two cars I have had from Rybrook the process was easy and more importantly without pressure.
5/5 if the receptionist had physically got up to get the sales person I had been dealing with. Wouldnt mind except I was left waiting 20mins. He wasnt in his own office but another chatting with colleagues so appeared unavailable. Avoidable delay
Early days but all staff were very helpful.
polite, helpful and very knowledgeable staff
Very thorough and professional process conducted by friendly and knowledgeable staff
I was looked after from the moment I made my initial enquiry. The face to face contact with my sales advisor was appreciated. The buying process was smooth, as was the collection. I liked getting the automated updates on the progress of my vehicle.
Quick, easy, no hassle...
Cameron Short salesman outstanding !
Very pleased with the vehicle and the service
BMW dealership could not be faulted, however the car delivery was late by 2 weeks - logistics issue??
I was more than happy with your sales man Tareq Ahmed very proffesional
The dealership was very helpful and couldn't do enough for me. The handover by Cameron Short was really good and he took his time to explain everything to me.
Very friendly staff, always smiling, even thou my car was slightly delayed I didn't mind, was really worth the wait.
The communication from Henry Gregory in sales was flawless. I really hope tge quality of staff at these showrooms is appreciated and not taken for granted.
Prompt service, very friendly staff and dearly delivery of the car.
Staff at Rybrook are very helpful and proffessional
Very good as before.We have just one open point on the finance agreement which I am sure (hopeful) will be resolved.
Always willing to accommodate
I think my responses to the first two questions highlight exactly why the guys at Rybrook Shrewsbury get this score - just a great experience, kept fully up to date by phone and email as to status of the car. Rob Jones always kept me fully informed,
Absolutely, can't fault them. Reception greeted me straight away. Tareq, took so much time to explain everything and always kept me up to date. Called me when he promised he would. It was a better service than at Disney. Amazing!!
Always get a good response to any questions i ask
All down to excellent customer service
Apart from a slight delay due to the weather and a late delivery which was no fault of Rybrook, I am very satisfied.
The whole team was flawless, when we did have an issue Matt and Martyn sorted it out smoothly
From start to finish Robert Jones our sales contact was professional, very efficient and polite. We had lots of questions before and during the purchase and Robert answered all of these straight away. Also delivering the car a week early!!