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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Used Car Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Jamie Wray

Senior Used Car Sales Executive

Tareq Ahmed

Senior New Car Sales Executive

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Abbie Pugh

Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Jake Dorricott

Accounts Assistant

Malgorzata Studzinska

Accounts Assistant

Kyle Smith

Trainee Accounts Assistant

Samantha Malcolm

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Rupert Thrower

New Car Sales Executive

Chris Wood

Product Genius

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Dan Smart

Progress Chaser

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Beccy Hunt

Bookings Administrator

Mandy Ellison

Bodyshop Advisor

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

Wayne Bardell

Site Co-ordinator

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car was having its 3 year m o t given an advisory note for adjustment on handbrake I was in waiting area all the time could I not have been informed And given the option to authorise adjustment would have saved 70 Mile trip Will be done locally

Service

Nothing is too much trouble

Service

again almost perfect customer service

Service

All was OK, except that I'd requested a satnav update when I booked in and it hadn't been ordered in. I was told I'd have to return the next day, but that's 120 mike round trip, so I had it done at Bluebell in Crewe. Disappointing.

Service

Very efficient and always leave me with a clean valeted car. Because I had to change my service booking at short notice they pulled out the stops and rearranged it for me.

Service

High level of service, everything is fully explained and costed before the work is undertaken.

Service

As promised all went to plan.

Service

No problems, all good

Service

Excellent customer service with the work completed as specified on time.

Service

Very friendly, efficient staff. Excellent catering in the waiting area, which was airy and comfortable. After the service, Advisor, Alan Bennett, explained all that had been carried out and answered my questions precisely. Well done!

Service

The showroom facilities make for a pleasant wait, staff were friendly and positive

Service

Excellent professional customer relations by Gabriella on the service desk

Service

Great customer service experience.

Service

Was charged the incorrect amount for the work done. Had to query it but the refund was prompt.

Service

Service good this time Had a problem some years ago which still effects my opinion.

Service

Efficient and professional, but could not deal with the LED head light fault warning that periodically pops up. Assured that when out of warranty and the fault comes back and on permanently it will be dealt with FOC. We shall see.

Service

The staff are very welcoming, efficient and helpful. They keep me informed of the progress during the service and complete the task, again effectively.

Service

It's just having to return to have an issue looked at when I had pre-warned you about it in advance

Service

I was dealt with promptly and efficiently.

Service

Always polite and pleasent

Service

I could not fault the service

Service

They did what I requested at the agreed price; and in a timely fashion.

Service

They were unable to resolve my Sat Nav issue and it is still in Warranty had to contact another BMW.

Service

You guys just do it!

Service

Very good

Service

Service fine.

Service

It took too long to get the right part, which meant I had to hire a car in order to attend a business meeting. I also asked them to look at the car's squeaking brakes while they had it but they did not. In the past they also scratched my alloys.

Service

The car could of had its oil checked as on minimum. Log book takes 2-3 days as stated on the DVLA website but you guys took THREE weeks to process it which isn't good.

Service

All staff were friendly and helpful

Service

Friendly, efficient and cost effective.

Service

BMW/Rybrook have a lot of work to do to improve their customer experience. The frontline staff do their best but Rybrook are clearly out to charge as much as possible to the customer and not take responsibility for BMWs reputation.

Service

Very satisfied but there was no "wow" factor.

Service

I had to phone 4 times to book a service! Twice I was told someone would call me back, but they never did and once the phone was never answered, but the call was made during their opening hours

Service

Always attentive, professional.

Service

Good communication from the time I came in till the time I left. I feel confident that the work carried out is of quality.

Service

The service reception personel were very friendly and helpfull and catered for all my requirements.

Service

I am always informed of what is being done and how long it will take

Service

The car was returned without been washed or hoovered.

Service

1. Service advisor didn't know everything my car was booked in for (assume because whoever took the booking did a poor job of making notes). 2. I asked for cosmetic repair check and contract review while it was in, nothing got done.

Service

They fixed the problem as soon as the parts were delivered

Service

See above, however if there are no service books any more how do you show future buyers a service history, car cleaned externally but not internally, I clean it every week but again a full package at a premium brand?

Service

As above. Can't criticise

Service

I have run out of superlatives !

Service

As above

Service

Was told car had been cleaned- it hadn't.

Service

small mistake on their part (forgot to order a part), but called me, made me aware and ensured I had a loan car--cant really complain about that! honest and helpful

Service

I wasn't offered tea or coffee whilst waiting.

Service

Top customer care and satisfaction is always Shrewsbury's priority. The service team where excellent in making sure all my needs where taken care of and my vehicle was sorted out in good time.

Service

Having brought my car in at 7.20 requesting completion by 4pm and a call beforehand I was somewhat surprised when at 4pm I had to call to be advised that it wouldn't be ready until gone 5 reason given that's just how the it works sometimes!!

Service

Couldn't ask for more, Chris has always looked after us very well.

Service

Booked service only. Told on arrival needed a software update and this would take an extra hour - could have told me beforehand . Steering covered in sticky crap that was also left on OBD flap. Keys sitting on service desk no agent - wasting my time.

Service

My car went in for a first service, collected as arranged. Asked the driver to ask the body shop for a quote for some minor bumper damage in addition. Car returned, poor valet, although all service report indicators ticked green, text very different.

Service

Only a brake fluid change so nothing major to judge by

Service

Same as 1 above

Service

Because I was fairly satisfied, I wasn't quoted for the recommended work, no explanation was given as to why the tyre wear is odd and the service interval was not reset

Service

No complaints at all.

Service

I had booked a courtesy car but it was then not available for me . I was notified the day before but I couldn't change my plans so had to arrange lifts

Service

Problem fixed quickly and efficiently

Service

Because as soon as my wife and I walked in someone asked if they could do any thing for us, but as I had been there before and new where I was going I said no thanks. But that's the thing at rybrook Shrewsbury you always feel relaxed.

Service

The lady that booked us in was friendly and efficient even thou she explained she was new to the role and was learning it did not show

Service

Confidence in my car being road worthy, safe and reliable.

Service

Service was as expected, and the service pace is good value.

Service

Yes work was completed and phoned to confirm car was ready for collection

Service

Initial call back rather slow but the car was booked in efficiently on a day of my choosing. Car collected and returned within expected time frame. Driver extremely courteous

Service

At the service 2 weeks earlier all work could have been done in 1 go if I had been properly advised

Service

Friendly, helpful always. Excellent. Knowledgeable.

Service

I use to give 5 star but not this time because The service is not very good ....

Service

Simply Chris Wimbush, excellent customer service skills.

Service

Has always been satisfactory

Service

No problems

Service

Courteous and efficient personnel

Service

I asked for a price quote for some additional work and I'm still waiting!

Service

Excellent communication and treatment

Service

Communication was difficult. Phone wasn't answered for a long time. Nobody knew when my car would be ready. Didn't call back as promised.

Service

There has been no difficulty at any time

Service

He was very good and polite

Service

Great service from the team at the time.

Service

Fantastic, attentive, pleasant people - what else is there to say?

Service

Comprehensive vehicle check carried out quickly and thoroughly.

Service

Lacking communication- also

Service

Job took longer than I was led to believe.

Service

as above. Entirely because Adam Fokianos and his manager gave excellent customer care and service.

Service

On time, all good

Service

It was intimated to me by the service lady, that because I was waiting she would fast track the car through the garage for an oil service - 0930 appointment; 3.5 hours later the car was ready.

Service

Great communication and flexibility to help out with a situation caused by others. Always cheerful as well which helps.

Service

Only based on our most recent experience, previous experiences have been far from what we would expect from a prestige company.

Service

From arranging the appointment to completion of the work the staff were efficient and kept me informed at every stage of the process.

Service

Excellent level of service, from all staff.

Service

It was fine - with a report of the work needed

Service

Always find the service department very efficient and friendly, and Chris is always very helpful

Service

Service completed as agreed on time

Service

Quick and efficient.

Service

don't think service could be bettered

Service

really good

Service

Excellent and knowledgable service when purchasing last 4 BMW cars from Rybrook Shrewsbury, and equally good when bringing cars in for services.

Sales

I dealt with Callum Eagles from start to finish and he was excellent. I was kept updated with the progress of my new car and nothing was too much trouble

Sales

Process was made simple

Sales

Everything was very efficient, my only small grip was that the valet of the car was not 100%. Example windows were smeared around the back of car on the inside. Also the seals on the inside were not wiped clean after wash. I cleaned it myself after.

Sales

The only thing that has let down the purchase is when trying to setup the BMW connected app and Online entertainment. The vehicle handbook is brilliant, BUT there is next to no information on how to use Online entertainment, so a pain to try and setu

Sales

Customer great. Supported with overall experience.

Sales

Well presented and organised

Sales

It would have been 5 stars, but too much pressure was put on to complete the deal quickly at the end This was our fifth new BMW and we felt for whatever the reason for the pressure more carewas needed. John Owen who dealt with us was however superb

Sales

Nothing too much for Jamie Wray who doesn't just work 9-5. He answers e mails at any hour and phone calls just what you need.

Sales

All went to plan; great experience at pick up of new car.

Sales

First class service from the salesman.

Sales

Because my husband and I had a great experience very satisfied.

Sales

Car wasn't ready in hand over bay, couldn't find the key for it.

Sales

More information on delivery timescales would be good

Sales

Callum who did our handover was really happy to chat with us over our experience and took his time doing the handover, we had not driven an automatic car for many years plus the car is really tech-heavy compared to many cars, he was the true BMW man

Sales

everyone was so nice ,you were treated like friends

Sales

Clean and tidy surroundings and attentive staff

Sales

very welcomming from the moment you walk through the doors

Sales

Tareq, the salesman, was professional and friendly and took time explaining each step. The handover was thorough and friendly approach

Sales

Courtesy, product knowledge, offering, impeccable customer service and communication. Why do you think I purchased a car 172 miles away from a BMW garage which is 1.3 miles from my home ?