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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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CURRENT VACANCIES

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Pride and Joy Wash and Vacuum Service

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Benefits of buying from Rybrook Shrewsbury BMW

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Can't find the vacancy your looking for?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Annie Newman

New Car Sales Administrator

Nikala Barrow

Sales Administrator

Naomi Hallam

Group Marketing Co-ordinator

Abbie Jenkins

Database & Enquiry Management Administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Jake Dorricott

Sales Ledger

Martyn Gough

Senior New Car Sales Executive

Cameron Short

New car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Nick Bradbury

New Car Sales Executive

Rob Jones

New Car Sales Executive

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Senior Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

John Owen

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Jared Nixon

Workshop Manager

Mike Vaughan

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

George Pugh

Parts Advisor

BMW Technicians

Wayne Bardell

Smart Repair Technician

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car went in with an issue and was dealt with the same day. It was an issue with seatbelt but when I booked in they took details and said would order a replacement so if it needed changing it would be sorted on the day which was great.

Service

Knowledge and professional attitude of the service adviser

Service

Accommodating and efficient

Service

nice people who do an outstanding job

Service

Service experience is fine, always friendly. Was unconvinced regarding the last trip and explanation of the solution, which ultimately hasn't solved the issue.

Service

Needed replacement headlight bulb. Normally I's take it to my local garage, but due to working around the corner from Rybrook BMW I thought it would be convenient. Having booked my car in I was waiting 1 hr. Also local garage charged £5, BMW-£33

Service

As above

Service

Good service overall

Service

Got the job done without any trouble

Service

As above and it would have been nice to be kept updated with the progress of the repairs

Service

friendly services people always there for you

Service

Why not 5 star cuz the car wash wasn’t clean enough

Service

excellent service

Service

Kept me informed about my vehicle

Service

Received excellent service

Service

Service was excellent

Service

At 12.24, some 2 hours after booking-in for an 60 to 90 minute service/MOT I was told that it was complete and they were chasing-up the valet. I offered to pay the invoice at that time. I finally left site 60 mins later double the planned time.

Service

I was told that the windscreen washer system had a leak but I’d have to pay for further investigation which I did as I didn’t want a leak damaging the inside of the engine bay at all. After investigation there wasn’t a leak at all, despite me havin

Service

service was done, next day i drove the car it said service duehad to go back to shrewsbury to get light reset as hadn't been done first time.last week my front tow cover was missing as it fell off. called to ask if i could get FOC but told no.

Service

Very happy with the overall experience, though the lack of availability of a loan car became quite frustrating for making convenient arrangements.

Service

Efficient friendly service.

Service

Car was serviced and washed within the tie stated.

Service

Records management not maintained from the previous car I traded to the new one I bought last year, previous details against my current registration showed my previous make and model.

Service

Efficient from start to finish.

Service

Please see above answer as I was completely satisfied

Service

As usual very friendly and helpful. Only criticism is that service took nearly 6 hours : much longer than we expects and were told to anticipate

Service

Very satisfied overall. Never had follow up call after service, re an issue highlighted on vehicle check. And on two separate occasions Bmw Shrewsbury have advised new wiper blades to be fitted... strangely Bmw Crewe and Llandudno haven’t ??

Service

Car was not cleaned well and had dirty hand print on the passenger seat

Service

Amazing service whenever you walk through the door in Shrewsbury!

Service

Sorted my issue

Service

Had to wait while car was serviced but chris kept me updated all the time

Service

We have a guide dog and needed a courtesy car with a large boot, no problem, a car was provided that had ample room for Quincey our guide dog. We were give an approx time our car would be ready from servicing and BMW texted us when it was done.

Service

From the immediate friendly and professional greeting by reception staff, to the ability of the service representative.

Service

See question 1 and It was frustrating that two days after a service warning lights appeared which should of been dealt with during the time it was in the garage

Service

Every time I visit the Shrewbury branch it's always an enjoyable trip. Problems are always resolved quickly and efficiently.

Service

Being a qualified engineer, with over fifty years driving experience, I appreciate the importance of regular, top quality servicing.

Service

After further investigations problem solved

Service

Collected car and returned it, but a lot later than agreed

Service

Job done efficiently , and was returned clean

Service

Good technical advice and job completed according to quoted time.

Service

As above, an issue had arisen and was quickly assessed, processed and completed to a satisfactory conclusion.

Service

Car was dirty inside from the cleaning of BMW, smears all over radio and dash

Service

The one issue I have is intermittent and at the time of my visit worked perfectly, so not easy to solve. They were honest and didn't try to pull the wool over my eyes, which I appreciated, this is not always a foregone conclusion.

Service

all the service team are well focussed on giving excellent service to me .

Service

Extremely disappointed with waiting a long period of time at service desk to pick up courtesy car and condition of courtesy car which was in a filthy condition both inside and outside, which was reported at time of service to service manager

Service

Please see answer to question 1

Service

Easy to book, good service

Service

As above! Chris is so helpful.

Service

Very good workmanship and updates. Pricing at times quite high and maybe takes some negotiation to get a fair deal.

Service

The best customer services of any company I have ever used.

Service

Parts failures immediately after service the last two years.

Service

Because I had to return the car to have the same job done.

Service

I had to cancel original booking due to snow. Then I re booked a few days later, nothing seems to be to much trouble.

Service

All the work was discussed and agreed before starting and was carried out as agreed, the costs were as discussed. Car was available for collection as agreed and had been washed.

Service

Very good and polite staff and car was ready when they said it was going to be and a courtesy car was no problem.

Service

As above. I will continue to use a BMW garage to service my vehicle but will insist that they never check my tyre tread depth, this is my responsibility as is making sure my tyres are correctly inflated.

Service

Car was booked in for 10.30a.m. and we were told it would be ready by 2.30p.m..We returned at 2.45 and were told it was not ready. The car was eventually ready at 4.30pm!! Not very happy having to wait a further 2 hours. Compensation of £20 fuel!

Service

Job done was spot on , however timespan was an issue

Service

Professional, helpful, friendly staff - a great service from start to finish

Service

As always the service has been excellent and the staff very friendly and helpful

Service

Very professional service all round

Service

I booked an MOT at a specific time slot and informed I would wait whilst the MOT was performed. My expectation of waiting were around an hour. In the end it took 3 hours.

Service

Great service from Grant. Knowledgeable, courteous, friendly, injected just the right amount of humour into what could have potentially been a very stressful fault.

Service

When I was booked in I was told it would be approx 1.5 hrs so I decided to wait with the car in the showroom and although I was kept informed I was waiting just over 3 hours , if I'd known this I would have left the vehicle and collected later

Service

No feedback on all reported fault

Service

Promised car wash and valet but when collecting car later than the suggested time the car was not ready. I agreed to wait while thew the car was washed but upon collection the car was NOT washed. Not the expected service from BMW

Service

Sensor part (replaced once) was so not replaced at service and vehicle was not ready at agreed time , it was over 1hour late. Vehicle was re-booked for warranty work. not carried out , and not ready at agreed time meaning business meeting missed!

Service

The service manager informed us at what stage the work was even helping to speed things along.

Service

They kept me informed at all times as to the status of my car. It came back as advertised with the end of warranty check completed and First MOT done.

Service

Grant was abosutely brillant

Service

Easy and straight forward from making appointment to collecting vehicle.

Service

Chris, your service assistant was most helpful in the manner in which my requirement was met with his helpfulness.

Service

Washer bottle level warning light had come on just prior to service. Bottle was topped up but with water - no screen wash detectable. Result: in recent cold weather froze solid for 2 days and driving was dangerous on motorways due to poor visibility.

Service

When my car came back ,the boot wont open ,no service booklet ,radio playing up ,alarm keeps going off and it wasnt cleaned.Now it has had to go back in to have these issues resolved.No issues prior to servicing.Servicing light at 5000 miles ????

Service

Rybrook made me feel like a valued customer and ensured I was 100% happy with the service given. I raised a query about my service and they quickly addressed my concerns to my satisfaction.

Service

Delay in projected time car would be ready

Service

Curtious and prompt. Car taken in early and deliver back on time.

Service

As usual, professional and friendly service provided by all staff at the dealership.

Service

Issue resolved resulting in peace of mind.

Service

Always responsive, professional and considerate.

Service

Pleasant helpful service

Service

Good customer service

Service

The work carried out on the car and the changing of the wheels and tyres to the winter version was completed with minimum fuss.

Service

The staff are friendly, helpful and informative.

Service

As above also the cleaning is not very good I get better results at hand wash places but I realise I’m not paying for this but have stopped visiting regularly to take this up due to poor standard is better to pay elsewhere

Service

Again, the service from Grant and Chris has always been exceptional - Far better than the service I had received from the local Mercedes Dealership.

Service

Every time I have visited this dealership, I have received a fantastic welcome from all their staff, who have always gone out of their way to help.

Service

Good service and friendly staff

Service

Courtesy car was available to swap in and out at a time that suited me. Staff were polite, efficient and friendly

Service

The staff are nothing less than superb at Rybrook. They are a credit to the brand. They are consistent in the way they operate and they communicate really well.

Service

BMW Rybrook service staff, Grant in particular, always offer and provide a first class service.

Service

Quality service

Service

Did everything I needed done

Service

Fault was fixed

Service

I reported a fault with my headlights, i was told that BMW could not find anything, i have the same problem again 2 days later.

Service

The work was done in quick time and without causing me any inconvenience.

Service

Your salesman, Jon in the BMW Used Sales department has always given us excellent service. He is friendly and helpful and gives good honest advice. We have just purchased our second BMW from Jon in a few months due to his customer service.

Service

Quick and well looked after

Service

Very helpful customer service - Henry Gregory who co-ordinated sale, purchase and delivery.

Sales

Salesman was excellent, he did everything he alsaid he was going to do without the need for a prompt. A rare quality from my experience.

Sales

The salesman was very thorough and explained everything in great detail and advised me that I could contact him at any time if I was unsure about anything.

Sales

Sadly having lost my husband last year to cancer all the staff with whom I came into contact during the process were very kind, patient and understanding. They made the whole experience very easy for me.

Sales

Initial approach made by rep followed by very efficient, helpful and friendly service by Cameron Short at Rybrook, Shrewsbury.

Sales

The whole process was so smooth. Our salesman even took the time to explain the characteristics of the car and all of the controls

Sales

This time round there wasn't the "wow" factor throughout the process. It didn't feel as special as previously. Whilst certainly not a bad experience in any way, shape or form - it didn't feel as pleasurable as previously.

Sales

Good experience from first visit to delivery !

Sales

All promises were fulfilled

Sales

I was advised of a delivery date and this criteria was met as advised

Sales

Nick and the team made my experience at BMW very enjoyable, I will be back for a weekly car wash.

Sales

Awesome as normal.

Sales

Messed about by delivery dates, handover of vehicle unspectacular, no after sales contact from salesman. Not what I would expect from a prestige car dealership.

Sales

The sales team and front of House team were great. I dealt with Nick Bradbury who was friendly and easy to contact throughout.

Sales

Robert Jones dealt with us in the most pleasant manner. He was incredibly reliable, very friendly and does his job with ease and confidence. He is incredibly knowledgeable about our vehicle

Sales

Overall very satisfied but thought handover was too rushed

Sales

Excellent experience.

Sales

Very good serviceFirst Bmw (previously Audi). Everything went very smoothly and car is a dream to drive

Sales

Salesman was excellent. Not pushy and very accommodating whilst taking delivery of my new car with my young son.

Sales

Very good customer service. Warm and friendly service given.

Sales

Complete customer service,very good sales staff.

Sales

Attention to detail