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Car was having its 3 year m o t given an advisory note for adjustment on handbrake I was in waiting area all the time could I not have been informed And given the option to authorise adjustment would have saved 70 Mile trip Will be done locally
Nothing is too much trouble
again almost perfect customer service
All was OK, except that I'd requested a satnav update when I booked in and it hadn't been ordered in. I was told I'd have to return the next day, but that's 120 mike round trip, so I had it done at Bluebell in Crewe. Disappointing.
Very efficient and always leave me with a clean valeted car. Because I had to change my service booking at short notice they pulled out the stops and rearranged it for me.
High level of service, everything is fully explained and costed before the work is undertaken.
As promised all went to plan.
No problems, all good
Excellent customer service with the work completed as specified on time.
Very friendly, efficient staff. Excellent catering in the waiting area, which was airy and comfortable. After the service, Advisor, Alan Bennett, explained all that had been carried out and answered my questions precisely. Well done!
The showroom facilities make for a pleasant wait, staff were friendly and positive
Excellent professional customer relations by Gabriella on the service desk
Great customer service experience.
Was charged the incorrect amount for the work done. Had to query it but the refund was prompt.
Service good this time Had a problem some years ago which still effects my opinion.
Efficient and professional, but could not deal with the LED head light fault warning that periodically pops up. Assured that when out of warranty and the fault comes back and on permanently it will be dealt with FOC. We shall see.
The staff are very welcoming, efficient and helpful. They keep me informed of the progress during the service and complete the task, again effectively.
It's just having to return to have an issue looked at when I had pre-warned you about it in advance
I was dealt with promptly and efficiently.
Always polite and pleasent
I could not fault the service
They did what I requested at the agreed price; and in a timely fashion.
They were unable to resolve my Sat Nav issue and it is still in Warranty had to contact another BMW.
You guys just do it!
It took too long to get the right part, which meant I had to hire a car in order to attend a business meeting. I also asked them to look at the car's squeaking brakes while they had it but they did not. In the past they also scratched my alloys.
The car could of had its oil checked as on minimum. Log book takes 2-3 days as stated on the DVLA website but you guys took THREE weeks to process it which isn't good.
All staff were friendly and helpful
Friendly, efficient and cost effective.
BMW/Rybrook have a lot of work to do to improve their customer experience. The frontline staff do their best but Rybrook are clearly out to charge as much as possible to the customer and not take responsibility for BMWs reputation.
Very satisfied but there was no "wow" factor.
I had to phone 4 times to book a service! Twice I was told someone would call me back, but they never did and once the phone was never answered, but the call was made during their opening hours
Always attentive, professional.
Good communication from the time I came in till the time I left. I feel confident that the work carried out is of quality.
The service reception personel were very friendly and helpfull and catered for all my requirements.
I am always informed of what is being done and how long it will take
The car was returned without been washed or hoovered.
1. Service advisor didn't know everything my car was booked in for (assume because whoever took the booking did a poor job of making notes). 2. I asked for cosmetic repair check and contract review while it was in, nothing got done.
They fixed the problem as soon as the parts were delivered
See above, however if there are no service books any more how do you show future buyers a service history, car cleaned externally but not internally, I clean it every week but again a full package at a premium brand?
As above. Can't criticise
I have run out of superlatives !
Was told car had been cleaned- it hadn't.
small mistake on their part (forgot to order a part), but called me, made me aware and ensured I had a loan car--cant really complain about that! honest and helpful
I wasn't offered tea or coffee whilst waiting.
Top customer care and satisfaction is always Shrewsbury's priority. The service team where excellent in making sure all my needs where taken care of and my vehicle was sorted out in good time.
Having brought my car in at 7.20 requesting completion by 4pm and a call beforehand I was somewhat surprised when at 4pm I had to call to be advised that it wouldn't be ready until gone 5 reason given that's just how the it works sometimes!!
Couldn't ask for more, Chris has always looked after us very well.
Booked service only. Told on arrival needed a software update and this would take an extra hour - could have told me beforehand . Steering covered in sticky crap that was also left on OBD flap. Keys sitting on service desk no agent - wasting my time.
My car went in for a first service, collected as arranged. Asked the driver to ask the body shop for a quote for some minor bumper damage in addition. Car returned, poor valet, although all service report indicators ticked green, text very different.
Only a brake fluid change so nothing major to judge by
Same as 1 above
Because I was fairly satisfied, I wasn't quoted for the recommended work, no explanation was given as to why the tyre wear is odd and the service interval was not reset
No complaints at all.
I had booked a courtesy car but it was then not available for me . I was notified the day before but I couldn't change my plans so had to arrange lifts
Problem fixed quickly and efficiently
Because as soon as my wife and I walked in someone asked if they could do any thing for us, but as I had been there before and new where I was going I said no thanks. But that's the thing at rybrook Shrewsbury you always feel relaxed.
The lady that booked us in was friendly and efficient even thou she explained she was new to the role and was learning it did not show
Confidence in my car being road worthy, safe and reliable.
Service was as expected, and the service pace is good value.
Yes work was completed and phoned to confirm car was ready for collection
Initial call back rather slow but the car was booked in efficiently on a day of my choosing. Car collected and returned within expected time frame. Driver extremely courteous
At the service 2 weeks earlier all work could have been done in 1 go if I had been properly advised
Friendly, helpful always. Excellent. Knowledgeable.
I use to give 5 star but not this time because The service is not very good ....
Simply Chris Wimbush, excellent customer service skills.
Has always been satisfactory
Courteous and efficient personnel
I asked for a price quote for some additional work and I'm still waiting!
Excellent communication and treatment
Communication was difficult. Phone wasn't answered for a long time. Nobody knew when my car would be ready. Didn't call back as promised.
There has been no difficulty at any time
He was very good and polite
Great service from the team at the time.
Fantastic, attentive, pleasant people - what else is there to say?
Comprehensive vehicle check carried out quickly and thoroughly.
Lacking communication- also
Job took longer than I was led to believe.
as above. Entirely because Adam Fokianos and his manager gave excellent customer care and service.
On time, all good
It was intimated to me by the service lady, that because I was waiting she would fast track the car through the garage for an oil service - 0930 appointment; 3.5 hours later the car was ready.
Great communication and flexibility to help out with a situation caused by others. Always cheerful as well which helps.
Only based on our most recent experience, previous experiences have been far from what we would expect from a prestige company.
From arranging the appointment to completion of the work the staff were efficient and kept me informed at every stage of the process.
Excellent level of service, from all staff.
It was fine - with a report of the work needed
Always find the service department very efficient and friendly, and Chris is always very helpful
Service completed as agreed on time
Quick and efficient.
don't think service could be bettered
Excellent and knowledgable service when purchasing last 4 BMW cars from Rybrook Shrewsbury, and equally good when bringing cars in for services.
I dealt with Callum Eagles from start to finish and he was excellent. I was kept updated with the progress of my new car and nothing was too much trouble
Process was made simple
Everything was very efficient, my only small grip was that the valet of the car was not 100%. Example windows were smeared around the back of car on the inside. Also the seals on the inside were not wiped clean after wash. I cleaned it myself after.
The only thing that has let down the purchase is when trying to setup the BMW connected app and Online entertainment. The vehicle handbook is brilliant, BUT there is next to no information on how to use Online entertainment, so a pain to try and setu
Customer great. Supported with overall experience.
Well presented and organised
It would have been 5 stars, but too much pressure was put on to complete the deal quickly at the end This was our fifth new BMW and we felt for whatever the reason for the pressure more carewas needed. John Owen who dealt with us was however superb
Nothing too much for Jamie Wray who doesn't just work 9-5. He answers e mails at any hour and phone calls just what you need.
All went to plan; great experience at pick up of new car.
First class service from the salesman.
Because my husband and I had a great experience very satisfied.
Car wasn't ready in hand over bay, couldn't find the key for it.
More information on delivery timescales would be good
Callum who did our handover was really happy to chat with us over our experience and took his time doing the handover, we had not driven an automatic car for many years plus the car is really tech-heavy compared to many cars, he was the true BMW man
everyone was so nice ,you were treated like friends
Clean and tidy surroundings and attentive staff
very welcomming from the moment you walk through the doors
Tareq, the salesman, was professional and friendly and took time explaining each step. The handover was thorough and friendly approach
Courtesy, product knowledge, offering, impeccable customer service and communication. Why do you think I purchased a car 172 miles away from a BMW garage which is 1.3 miles from my home ?