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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

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BMW Service driver vacancy

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Cindy completes the Three peaks challenge!

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Weekend Receptionist Vacancy

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Rybrook BMW i3 World Record challenge

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Rybrook Shrewsbury Sponsoring Telfood Feastival

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Allscott football tournament in memory of Harry Hall

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Rybrook take 4th place in the Dragon Boat Race!

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Rybrook win the Eastridge half relay!

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Rybrook Shrewsbury Sponsor the Shropshire Business Awards

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Shropshire Chamber of Commerce Golf Day

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Rybrook join the Shrewsbury Carnival

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Benefits of buying from Rybrook Shrewsbury BMW

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The New BMW M2

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Free End of Warranty Check

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Peter Andre collects his new BMW i8 from Rybrook

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Four by Forty Francesca's Marathon Challenge

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Can't find the vacancy your looking for?

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Pride and Joy Wash and Vacuum Service

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Excellence in Business Awards

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The BMW X1 Available on Motability

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M Performance Accessories

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It's your choice

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Request a Valuation on your BMW

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The All New BMW 7 Series

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We're on Instagram!

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Follow us on LinkedIn

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Fleet News Awards 2016

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The New 1 Series Launch.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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BMW APPROVED USED CARS.

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Explore the dealership

Welcome to Rybrook Shrewsbury.

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Motability at Rybrook Shrewsbury.

Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.

If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.

M Performance accessories

Rybrook Shrewsbury is a proud BMW M Centre supplying and fitting genuine BMW parts. BMW M Performance accessories can be fitted to any BMW whether it be a new kidney grill or a full performance kit and new alloys.

Call our parts department on 01743 467467 to find out how your BMW can be transformed to fit the racetrack as well as the road.

BMW Approved bodyshop

Contrary to popular belief you can choose where your BMW can be repaired, not your insurance company. Make us your first point of contact.Our trained technicians can repair unsightly damage to your car regardless of the make or model. So if you, have a scratched bumper, scuffed wheels or even some minor damage our skilled team can take care of it, no problem.

It’s simple, straight forward and means your car is back to looking good in no time. Guaranteed Courtesy Cars* available whilst repairs are undertaken *Subject to availablity

Meet the team

Gareth Thomas

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Retail Manager -Used Car Sales

Mark Schofield

Retail Manager -New Car Sales

Peter Powell

Service Manager

Kevin Geary

Accountant

Ally Robertson

Business Manager

Lynn Robinson

Head Receptionist

Teresa Godfrey

Showroom Host

Diane Pardoe

Receptionist

Kate Whittingham

Used Car Sales Administrator

Annie Newman

New Car Sales Administrator

Jake Dorricott

Sales Administrator

Naomi Hallam

Marketing Co-ordinator

Abbie Jenkins

Database administrator

Heather Mauchlen

Retention Executive

Jemma Dawson

Retention Executive

Rachel Taylor

Accounts Assistant

Cindy Parry

Purchase ledger

Martyn Gough

New Car Sales Executive

Henry Gregory

New Car Sales Executive

Tareq Ahmed

New Car Sales Executive

Kevin Smith

New Car Sales Executive

Rob Jones

Product Genius

Chris Hough

Corporate Sales Executive

Dan Mascord

Used Car Sales Executive

Jon Leonard

Used Car Sales Executive

Jamie Wray

Used Car Sales Executive

Adam Dean

Used Car Sales Executive

Steve Banks

Used Car Sales Executive

Lee Griffiths

Progress Chaser

Louis Ward

Progress Chaser

Chris Wimbush

Senior Service Advisor

Grant Lloyd

Service Advisor

Cameron Short

Service Advisor

Adam Humphries

Bodyshop Controller

Zowie Bellingham

Service Advisor

Jake Young

Service Administrator

Jasmine Jones

Service Administrator

Phil Bates

Workshop Manager

Mike Vaughn

Warranty Administrator

Mark Dunderdale

Parts Advisor

Mel Parry

Parts Advisor

Dan Morris

Parts Adviser

BMW Technicians

Wayne Bardell

Service driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very impressed with the service provided

Service

Dropping my car off at Shrewsbury was less convenient than having it picked up - but I appreciate the short notice appointment and that is why I knocked off one level of satisfaction

Service

Thought the car would have been washed an hoovered but wasnt

Service

Everything done was done exactly as it should have been, from the pre call prior to service, car drop off and return, the service itself and cleaning the car

Service

Staff all extremely courteous and helpful. Service carried out promptly.

Service

Excellent service,the staff are very helpful and will go out of their way to make sure everything is completed.

Service

Everything was fine

Service

friendly and efficient

Service

Faultless

Service

did exactly what they said they would do when they said they would do it

Service

Because I was completely satisfied!

Service

Super easy, they collected the car at an agreed time, dropped it back at the agreed time. Washed and cleaned. First class

Service

Personal approach to customer

Service

was kept informed throughout the day on the requirements of my vehicle

Service

The only problem was they forgot to reset the service date on the car.

Service

As usual service was completed within the time promised and any issues were fully explained.

Service

Rang up about an hour before closing time and we were asked to get up to Shrewsbury as soon as possible and not to worry they would be waiting for us . The staff did what was required and sent us on our way very satisfied

Service

I was treated like a member of an exclusive club. And the coffee was great!

Service

Everything went as planned, ability to hot desk whilst service carried out and hospitality provided was excellent.

Service

Grant Lloyd as always went out of his way to listen, understand and above all put right my service related issue. This is not the first time I have enjoyed positive experience from Grant. In my opinion a real people asset to your business.

Service

Carried out work satisfactory and was kept informed throughout.

Service

Because not only was the problem solved the car was cleaned inside and out

Service

Everything was done as requested.

Service

Just turned up with tyre problem, even though they were very busy they helped.

Service

Very good service. Car was ready at the promised time

Service

A very professional approach to the service.

Service

great cost to service great time it took great coustmer interaction

Service

Vehicle retained overnight (accepted by me due to parts availability) however, was expecting completion by mid morning (advised as such) but I was not kept informed of longer retention due to 'problems' with programming ...

Service

Accommodated at short notice, work completed quickly

Service

Good, regular contact with staff updating on progress. Timely collection and delivery of my vehicle

Service

every thing was done as requested and on time

Service

Friendly and professional staff.

Service

Would have been competely satisfied except for just one issue with the tyre pressure warning indicator going off shortly after I left the garage.

Service

job well done

Service

Exemplary service from start to finish.

Service

The servicing team had left the car down in the wash bay overnight, so when I came to collect it first thing the next morning, no-one at the service desk could locate it.

Service

Very efficient staff and nice surroundings to work in whilst service done

Service

Work which was done was ok but complimentary wash and vac was very poor. All interior gloss surfaces were smeared, interior was worse when it came out than when it went in

Service
Thank you for your feedback, I am sorry to read that your wash and vacuum was not to your expectation. I will arrange for one of the team to contact you to give the interior a clean.

Whole experience was easy with no hassle

Service

Fantastic helpful staff, first class

Service

Fantastic service as always and a great courtesy vehicle. Grant always goes the extra mile for his customers and it really does make the difference.

Service

Service itself was fine I'm sure, car had developed a fault investigation into that not able to identify problem. The reminder on the milometer of services was not reset.I returned the car for them to reset it (I live 75 miles from the garage).

Service
Thank you for your feedback, I am very sorry about the inconvenience and we will ensure that we are more vigilant in the future. We will be contacting you regarding this matter and to offer our apologies.

Very professional advisor, kept me informed of where we were at with the work. Excellent facilities and very friendly front end staff

Service

good polite team, welcoming and pleasant atmosphere.One bit of feedback, when doing a service/MOT please do check the tyre pressure and adjust.

Service

Chris is very professional - correctly identified fault from phone call and arranged immediate booking and courtesy vehicle

Service

everything that was done was fine

Service

Problem has stIl not been resolved. This is second visit for minor irritating problem.

Service
Thank you for your feedback, I am sorry that we have not resolved this for you first time, I understand that we have now resolved this with you.

Wonderful experience. Staff were lovely, showroom impressive.

Service

Always professional. Always personable. Always a pleasurable experience.

Service

Very efficient staff. Always very friendly atmosphere nothing is to much trouble.

Service

Fantastic, friendly and efficient service!

Service

No fuss or messing about even though i had no appointment was seen to and the car taken to be sorted

Service

Again another quality professional service.Kept me updated and informed throughout the day excellent

Service

It was just perfect in every way with no issues what so ever.

Service

Fitted in at short notice,first car to be done as we were going away later that day

Service

Prompt,efficient and polite service

Service

Work was carried out efficiently, in a very timely manner.Pleasant surroundings, and good facilities to wait for the servicing to be completed.

Service

All jobs completed and service agent very professional.

Service

Service, attention by the staff and repair were first class.

Service

Grant helped to get me time slot at short notice and also to give me good value following confusion over an expired service pack.

Service

the work required was carried out to my total satisfaction at a reasonable cost, staff very friendly and atentative what more could be asked for.regards martin

Service

The car was fixed the first time, and Grant Lloyd (Service Advisor) kept me informed about what was happening, and explained why the car would be kept in overnight.[A small thing, but the post-service wash and vacuum was done to a high standard]

Service

Always get great customer service particularly from Chris at Rybrook Shrewsbury - Jake was very good when I went last time also.Reception also very good ( Diane etc)

Service

Very professional approach taken by the member of staff when booking my X1 in, understood my request regarding the paint repair, fully explained the service elements and costs.

Service

Made to feel valued and welcome. Dealt with immediately in an efficient and friendly manner

Service

Repairs and collection/delivery all in order.

Service

no problem with the service etc, more concerned about the expense

Service

I walked in needing Ad Blue and 15 minutes later I was leaving with a full tank of Ad Blue

Service

The car was returned to me fairly clean but not as clean as I would have done it, nor as clean as I have received it from Rybrook the past. I clean off tar stains etc they didn't & in the front valance was an area of overspray. I may return it

Service
Thank you for your feedback and the further positive comments regarding the Aftersales Team. We are very sorry that you were disappointed with the cleanliness of your car on return. We will be contacting you to arrange for the wash and vacuum to be carried out again.

communication was a slight problem

Service

Great service, including collection of my car from home

Service

Good service and picked up and dropped off car. Costs were higher than expected. Not by much

Service

Great customer experience with smart premises and thoughtfully prepared waiting area

Service

The service went ahead on time with no issues and the car was ready for collection having been washed at the time specified.

Service

Diognised problem part quickly , appt time kept . Courteous knowledgable staff

Service

Well organised and punctual

Service

Came in for mot needed part replacing to pass which took 2hrs asked if chance of car to be able to take wife to appointments as already been waiting 90mins before told it failed. Was tolx they would try anf find car, nothing materialised .

Service

Booking the vehicle service was easy and straightforward and the staff were, as always, very courteous. In addition the servicing was quick - we received a telephone call when the service was complete - and the cost was more than reasonable.

Service

car collected, serviced and returned to us in very clean condition

Service

everyone very friendly and helpful

Service

Good fast service.

Service

Communication during the repair was excellent. As the vehicle needed to be kept overnight I was picked up from work and taken the 20 miles home (I also had the option of a loan vehicle if I wanted).

Service

A great experience all round, from the reception staff to the valeters

Service

Efficient, friendly service from a service advisor who seemed to know what he was talking about

Service

Because you do very good job,you make people feel very comfortable in your place,you offer very good service to gain high standard,that why people love BMW as brand.

Service

Price as expected. Vehicle ready promptly.

Service

good service and customer skills

Service

Service carried out with no issues, really appreciated the pickup/drop off too.

Service

Not all jobs were completed as some parts were not available.

Service

Every one is friendly and courteous and. Nothing is too much trouble.

Service

Although the work on the alloys was excellent, while Rybrook had the car someone appears to have made a change to the electrics for some reason. Now when the engine is turned off, the ventilation is disabled and you can't turn it back on again!!

Service

During previous dialogue and when booking the vehicle in, there was no mention that the MOT service would cost me as I am under the Service Pack and was told 'free MOT for life'. I was surprised when presented with a bill.

Service
Thank you for your feedback, unfortunately as you did not purchase the car from Rybrook there is a charge for your MOT. MOT for Life is only available for Rybrook customers.

It was a recall that slightly inconvenienced me

Service

Polite and friendly staff who are/were accommodating and informative from booking, during and through to completion of service work.

Service

They are a Team and a very good Team

Service

As always, the staff make us feel very welcome and valued. They go out of their way for us and take away any worries we may have. We were very, very satisfied.

Service

Very friendly attentive service, nothing too much trouble, from Anyone we dealt with.

Service

We were met and treated well all the way through our visit, a number of the staff who we had met at previous visits stopped to have a quick word with us while we waited. The service could not not have been better.Thank You Rybrook BMW.

Service

No waiting, polite and informative, prompt turnaround and the car was returned in excellent condition, both in terms of cleanliness and performance.

Service

Personal and polite service at all times from all members of staff

Service

Long opening hours helpful service was expensive for a basic service

Service

All went to plan

Service

Tareq was very informative and answered all my questions with respect to the options and choices available to me. He spent time ensuring that I was happy with the choices I was making and that they suited my personal needs.

Sales

The entire team I dealt with at Rybrook Shrewsbury were a delight. They treated me incredibly well while I was there and also kept me up to date via email or phone very well. The handover and entire process of signing documents was seamless.

Sales

good personal service.

Sales

The staff were great from the minute I walked into the showroom not knowing exactly what I wanted, right up until i left with my new BMW! Special thanks to the ladies on Reception, Martyn & Matt for being so lovely & helpful, couldn't ask for better!

Sales

The service given by Sales Exec Kevin Smith

Sales

Friendly prompt service and good price given. Good info on car gadgets given on day of collection

Sales

Polite staff

Sales

My new car is amazing - have just replaced by 1st 535GT with another 535GT!!Slight difference in colour and added the additional 'new tech' bits.

Sales

Because everything was dealt with quickly and efficiently

Sales

The service from Henry at Rybrook was first class as usual.

Sales

It would have been a 5 had it not been for the fact that the charge for GAP insurance was debited twice to my credit card. It wasn't noticed by the dealership but was corrected immediately once I had drawn it to their attention

Sales

The communication, care and knowledge of the sales assistant, Henry Gregory, was beyond reproach.He actually took an interest in the sale as I ordered bespoke paintwork for an individual build and advised of the chronology at all times.

Sales

The staff at Rybrook Shrewsbury were very professional, informative and helpful.

Sales

Very helpful Andy the salesman. Smart showroom with vehicles on display.Answered all questions.

Sales

Professional, helpful and informative. I've always found Rybrook to be 'ahead' of the competition when it comes to their sales people's professional and more 'sensitive to your needs' approach to the sales process!

Sales

Tariq Ahmed was a very helpful and efficient member of staff,he dealt with us professionally and was courteous and polite. Every question we asked was dealt with. All the staff at Shrewsbury are always helpful

Sales

Freindly staff who put us at ease and the fact that every thing went as they said it would we had no worries about a big decision on our part thanking Henry for all his help

Sales

Professional and efficient throughout.Our salesman Mr Justin Hughes from Rybrook Shrewsbury was exceptionally helpful and courteous.

Sales

Everything was meticulously planned, fitted to my schedule and was a seamless and positive experience.

Sales

Rybrook BMW in Shrewsbury, is a 21st century dealership, but, has good 'old fashioned values' when it comes to customer service.I was treated in a friendly but respectful way and appreciated the time and advice given to me by Tareq Mark Rob & Henry.

Sales

The BMW Centre staff have been extremely professional, provided assistance and answered the endless queries which I had. The Sales Rep Tareq Ahmed was particularly helpful in all dealings.

Sales

The car is exactly what I wanted, exactly what I ordered and it was delivered to me on the day I wanted.

Sales

Information provided was accurate and updated frequently. Service from Rybrook Shrewsbury has always been excellent

Sales

Totally professional from the start to the end

Sales

The whole process from ordering to delivery was handled efficiently.

Sales

They kept me informed at every step of the process, and the service was very efficient throughout.

Sales

It was faultless

Sales

Matin Gough was superb and every detail was paid attention to. I couldn't have asked for more.

Sales

Sales executive first class for detail and handling our purchase.

Sales

This is the third BMW that we have purchased new from Rybrook Shrewsburyand we have returned each time as we had excellent attention on our visits and this has continued all the way through, including when we have brought in our cars for services.

Sales

Everything went smoothly. We built a car, then saw what was available within the group's garages. There was an almost identical car available and we bought it.

Sales

Excellent service time given to discuss any concerns Well informed staff

Sales

Excellent service from Justin the sales manager in bmw shrewsbury if only bmw coventry were the same