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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.
If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.
All professionally handled.
best dealership he has dealt with.
There was a delivery problem but the salesman kept me informed throughout and was very helpful
I've bought 5x BMW's and 3 were from Rybrook Shrewsbury. Very professional and personal service.
The service is first class right from when you call reception.
I purchased the vehicle due to the overall experience with the centre and that they allowed me an overnight test drive.
Very helpful, courteous and attentive from start to finish.
Everything was perfect.
I asked for a noise to be investigated and any repairs carried out under warranty. Some brake parts were replaced, the noise has returned. It may be that, having found the failed braked parts that the search for the cause of the noise was abandoned.
The cost of the repair was too high.
They were really good. I got a clear and comprehensive explanation.
Excellent first class customer service from all departments; booking, collection/return, cleaning etc......
The car was booked to be collected, but the centre had not arrived to collect the car. I booked for another day, when the car was returned I had to clean the seat due to marks on it.
Due to my vehicle requiring parts not in stock, a courtesy vehicle was provided. This vehicle had been left with virtually no fuel therefore I had to visit a garage immediately after leaving the service centre.
Everybody was very obliging.
The best centre i have visted
Efficient and friendly with no 'pressure' selling.
They did a nice job on the service. The car was valeted inside and outside.
They are always really good. Mike is really helpful.
When I came to collect the car, the centre took an extra 50 minutes for the car to be ready.
All staff were excellent with their service and advice
There was a lack of communication regarding the work on the car by the centre.
Staff very friendly and helpful.
Oliver was excellent and kept in contact throughout. However, Rybrook dealt badly with the handover after Matt Topple left - no one appeared to pick up his customers until I contacted the dealership to ask what was going on with my car. Frustrating!
First class service from everyone at Rybrook Shrewsbury.
It was a very good service, the reception was very nice and the service staff were very nice.
Made welcome at the centre. Pleasant experience.
My dealings with the centre have always been very good, the staff are very courteous.
The customer service was good.
Never felt a hard sell, nice and relaxed atmosphere.
outstanding service, so professional and friendly
The salesman Henry Gregory was very helpful and answered any questions we had. Kept us informed all the way through from order to delivery. A credit to Rybrook Shrewsbury and BMW in general
Grant Lloyd was fantastic. They were outstanding.
Everything is always handled effeicienty and curtiously
Martin Gough was very good.
I had to wait quite awhile for it.
The salesman was outstanding.
They were really good. It was presented in good order and very promptly.
It arrived quicker than expected and the hand over went really smooth and quick.
The centre took an hour to change a bulb.
Great facilities to work whilst they did the work for me.
Pleasant, efficient and discussed everything with me. Staff and drivers extremely helpful and polite
Everybody was really very nice and knew what they were talking about, even the people on reception was great.
Excellent service from Dan
Very good really. The trim looks like new.
Failed to ask me about replacing window wiper, but a small point.
Vehicle underwent warantee check on Firday. I was told it had passed with no issues raised. Drove to Newcastle the following day and the auxillary belt had to be replaced.
Thank you for your feedback and your time during our recent telephone conversation. I am glad that we have now resolved the issue and been able to assure you that the timing of the failure of the auxillary belt was very unfortunate. Thatsaid I hope you appreciate the goodwill gesture we have provided and we look forward to your future custom.
My sales adviser was Martyn Gough who throughout the sales process was complete credit to your organisation. His interpersonal skills were pitched just right and both my wife and myself were very impressed with our experience dealing with him.
My contact at BMW Rybrook is Mr Dan Bryan and he has been superb in setting up the part exchange deal. My overall impression of Rybrook is one that gives me complete confidence in dealing with the company.
It did take a lot longer to do. I was told an hour for the oil change, but it was closer to two.
They are always very pleasant and efficient.
They were very courteous and communicative.
They were very good.
They always clean the car and they are always very helpful and make you a drink.
very good, when having to go previously to change a bulb was having to wait for an hour or so.
Very good as always.
The main features Rybrook provide over other marques' dealers I have used are:1) They collect and return the vehicle for me, saving me a day out of the office each time.2) They actually fix the problems. Properly. And normally first time.
I waited while the car was serviced and it did take longer than expected.