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I asked for a price quote for some additional work and I'm still waiting!
Communication was difficult. Phone wasn't answered for a long time. Nobody knew when my car would be ready. Didn't call back as promised.
There has been no difficulty at any time
Excellent communication and treatment
He was very good and polite
Great service from the team at the time.
Fantastic, attentive, pleasant people - what else is there to say?
Comprehensive vehicle check carried out quickly and thoroughly.
Lacking communication- also
Job took longer than I was led to believe.
as above. Entirely because Adam Fokianos and his manager gave excellent customer care and service.
It was intimated to me by the service lady, that because I was waiting she would fast track the car through the garage for an oil service - 0930 appointment; 3.5 hours later the car was ready.
On time, all good
Great communication and flexibility to help out with a situation caused by others. Always cheerful as well which helps.
Only based on our most recent experience, previous experiences have been far from what we would expect from a prestige company.
From arranging the appointment to completion of the work the staff were efficient and kept me informed at every stage of the process.
Excellent level of service, from all staff.
It was fine - with a report of the work needed
Always find the service department very efficient and friendly, and Chris is always very helpful
Service completed as agreed on time
don't think service could be bettered
Quick and efficient.
The only complaint in all our dealing with you is that I had to wait for an hour for my car to be ready and it was not valeted on the inside.
nothing seems to be too much trouble
Professional on time
had to wait 4 over hours for service and software update and no curtesy car available on saturdays
Got car booked in quickly for 2 new tyres. Only waited for 1 hr to be done.
Excellent service and friendly professional staff
Dealership was good to deal with and responded in the time frame as agreed unlike other BMW dealerships.
Had 1 year car health check. Booked in for 12. Told it would take 1.5 hours approx. So not to pressure said we would come back at 3pm. Car wasnt ready until 3.30. To be fair it was delayed having the complimentary wash and vac.
Work completed in timely fashion, helpful Service staff, valeting a nice touch. Courtesy car untidy with unpleasant odour. Bonnet incorrectly fastened / had to stop on way home. Had to reset tyre pressures
Dealt with in a timely manner and everything done as requested
I thought I could trust a main dealership. I had this experience 2 years ago and then decided to give them another chance. Very very dissapointed.
The service itself was fine
Very slight delay in pick up
Great staff and always a pleasure to walk into the dealership.
car was sheduled for collection at 14.00 hours, this was then pushed back to 15.00 hours but was still not ready at that later time. It had not been cleaned/valeted then the receptionist took 10 minutes to locate car keys
Everything was explained and very friendly
As above. I still haven't a clue what is wrong with our car as Abbie couldn't explain.
Same as above - everyone we came into contact with was friendly, courteous, polite. Absolutely nothing to critricise.
The staff were very helpful but I'm not impressed with technicians trying to pull the wool over my eyes with a service issue they claimed was my fault.
quick and easy service
Great service & value, very surprised at the cost differences between BMW garages
Staff really helpful, polite and friendly a completely different experience from my previous dealership in Guildford
Apart from my previous comment everything was fine. The staff looked after me and everything explained
Friendly, helpful staff. Chris Wimbush, in particular, is great and a credit to the organisation.
Everything was good apart from I mentioned that over the last two weeks my tyre pressure warning had come on, I mentioned checking to see if I had a puncture, was told it was okay but I have since found a screw in my tyre. What else was not done??
I was made to wait over an hour to collect my car despite being called an hour before arrival to say that my car was ready. They didn't properly clean the inside of my car either.
I have used them for almost 20 years and apart from one incident have always had very good service
BMW gave me a time for completion/pick up and it was ready.
ON MY FIRST VISIT FOR THE SMART REPAIR TO A BUMPER, AND TO A SCUFFED ALLOY, NEITHER JOB HAD BEEN COMPLETED PROPERLY, RESULTING IN A REVISIT HAVING TO BE ARRANGED, NOR WAS THE CAR PROPERLY VALETED. ALL IN ALL VERY DISAPPOINTING
Technicians believe it normal for steering to pull to one side, later corrected at kwik fit. Car allowed to leave later appointment without talking to me about issues I'd raised or without advice I might expect from a technician
It still has issues and is booked in again this week. Which is a real pain as its over and hours drive to get there,
polite and attentive
Everything done as required
Only fairly satisfied as communication was poor on the two days it took to finish what started as a routine service. No feed back that I asked for on day 1 on site. No confirmation day 2 of work expectation of completion before I travelled 30 miles.
Made my wife and myself welcome
I keep coming back for more as they always look after me so well
Issue on car not resolved yet - needs to be booked back in .
Treated well and the booking in process was good. Disappointment was centred on fact that although I had booked the appointment some weeks in advance I had to wait about 45mins for the pre-arranged loan car to come back.
My car suffered a particularly complicated electronic problem requiring deep investigation and, it seems, complicated repairs. This could not be hurried but was undertaken expeditiously
As before, a good job done but pricey.
The car is fine clean and runs perfect
The service is absolutely exceptional. The team are friendly and efficient and the quality of the work is superb.
Buying a car should be a great experience but the day we picked it up was a poor experience and left a bad impression. Receptionist had no idea we were coming, sales re had been asked to step in, no gift no flowers just handover the new car
I have been in twice, and the print has not been fixed. I will not but BMW again.
Good customer service
Great service from Gabrielle and that's the only reason we haven't marked lower. Service manager disinterested and wouldn't support us for warranty claim for a clearly defective manufacturer issue. Wheel turned up a day later than expected.
After buying our car with FSH over a year ago, you still haven't provided us with the Service History.
Quick and efficient.
My vehicle was done promptly and the staff were so helpful. The wash my car received was to a very high standard.
Because again, the service that's always given at the showroom. Everyone is always very professional in the service they give.
Could do better. Which is not what I expected the service to be.
Again, I can't fault the service experience
The staff Dan Francis was excellent in helping me with any problems.
The same issue unresolved after several returned visits
Service adviser Alan Bennett was extremely helpful.
smooth, efficient, friendly.Please thank Jason who cleaned our car during our recent visit for servicing. He made a splendid job of the task.
Repair booked in 1 month in advance, on the day they had the wrong parts also had 2 chase 3 times eventually spoke to the service manager who sorted things.communication between rybrook and myself was poor
Service was fine, quick and easy. I chose to have the car cleaned. When i received the car back it had patches of dirt all over it. I am pleased that its a free package, so i'm not expecting spotless, but I might as well have cleaned the car myself.
Because my husband and I had a great experience very satisfied.
All went to plan; great experience at pick up of new car.
First class service from the salesman.
Nothing too much for Jamie Wray who doesn't just work 9-5. He answers e mails at any hour and phone calls just what you need.
Car wasn't ready in hand over bay, couldn't find the key for it.
Callum who did our handover was really happy to chat with us over our experience and took his time doing the handover, we had not driven an automatic car for many years plus the car is really tech-heavy compared to many cars, he was the true BMW man
More information on delivery timescales would be good
Clean and tidy surroundings and attentive staff
everyone was so nice ,you were treated like friends
Tareq, the salesman, was professional and friendly and took time explaining each step. The handover was thorough and friendly approach
very welcomming from the moment you walk through the doors
Courtesy, product knowledge, offering, impeccable customer service and communication. Why do you think I purchased a car 172 miles away from a BMW garage which is 1.3 miles from my home ?
Car prep was rushed, streaks of wax. Car was damaged, sil and both rear lights on the boot lid were cracked. The issues were handled, the apology genuine and cust service to resolve the issues was excellent. Car is now as it should have been.
My experience was friendly, forthright, and not cluttered with technical information until i wanted it later.
Everything went smoothly from looking at the car to collecting. The after sales experience has also been very good.
Good communicate before and during the purchase process.
Dealt through Dale McKenzie at Shrewsbury who was excellent
The whole team at Rybrook were excellent, going out of there way to introduce themselves and build rapport, offering solutions for our concerns pre-purchase and being supportive with our decisions. Handover was excellent.
When picking up my new car I was given a really special morning and the rundown off controls was done at a pace to enable me to take everything in. No question was a stupid question.
Superb attention. Great people. We're returning customers and it was like coming home!
Treated like royalty.
Great team, very attentive
Tareq and Samantha kept me informed and was professional throughout the whole experience.
The purchasing of a new BMW should always be an extremely enoyable experience but can also be quite a stressful process, however the personnel at Rybrook, ensured that my every request was dealt with in a profession and customer friendly manner.
The process is simple and quick. The staff are exceptionally well trained. The customer service experience is outstanding.
Car still to be handed over