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Rybrook BMW SHREWSBURY.

Rybrook Shrewsbury, the only name for BMW in Shropshire.

Meet the team

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Ian Lockett

Head of Business

Dale Mackenzie

General Sales Manager

Dan Francis

Used Car Sales Manager

Martyn Gough

New Car Sales Manager

Peter Powell

Aftersales Manager

Jamie Wray

Senior Used Car Sales Executive

Tareq Ahmed

Senior New Car Sales Executive

Mark Schofield

New Car Business Manager

Paul Noyce

Used Car Business Manager

Naomi Hallam

Group Marketing Co-ordinator

Matt Smart

Group Online Engagement Executive

Teresa Godfrey

Senior Receptionist

Dean Shum

Showroom Host

Tina Costello

Receptionist

Abbie Pugh

Receptionist

Maddy Jay

Receptionist

Elisha Welch

Receptionist

Nikala Barrow

Sales Administrator

Jo Evans

Sales Administrator

Paige Phillips

Sales Administrator

Rachel Taylor

Assistant Accountant

Jake Dorricott

Accounts Assistant

Malgorzata Studzinska

Accounts Assistant

Kyle Smith

Trainee Accounts Assistant

Samantha Malcolm

New Car Sales Executive

Callum Eagles

New Car Sales Executive

Jack Jones

New Car Sales Executive

Rupert Thrower

New Car Sales Executive

Stefen Wasiak

New Car Sales Executive

Chris Wood

Product Genius

Chris Hough

Corporate Sales Executive

Jon Leonard

Used Car Sales Executive

John Owen

Used Car Sales Executive

Jack Ioannou

Used Car Sales Executive

Louis Ward

Used Car Sales Executive

Rocky Bhakar

Used Car Sales Executive

Ollie Ward

Trade Specialist

Dan Smart

Progress Chaser

Chris Wimbush

Senior Service Advisor

Jake Young

Service Advisor

Alan Bennett

Service Advisor

Amy Talbot

Service Advisor

Gabby Davies

Service Advisor

Clare Pearson

Service Advisor

Beccy Hunt

Bookings Administrator

Mandy Ellison

Bodyshop Advisor

Adam Fokianos

Service Administrator

Jared Nixon

Workshop Manager

Mel Parry

Parts Supervisor

Mark Dunderdale

Parts Advisor

Tony Gaskin

Parts Advisor

Dan Morris

Parts Advisor

Will Bailey

Parts Advisor

Wayne Bardell

Site Co-ordinator

BMW Technicians

Debbie Bennett

Group Loyalty Team Manager

Jemma Dawson

Group Loyalty Team Leader

Marisa Luscott

Group Loyalty Executive

Charlie Barrett

Group Loyalty Executive

Gabrielle Allcock

Group Loyalty Executive

Sarah White

Group Loyalty Executive

Demi Wells

Group Loyalty Executive

Sarah Stevens

Group Loyalty Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I asked for a price quote for some additional work and I'm still waiting!

Service

Communication was difficult. Phone wasn't answered for a long time. Nobody knew when my car would be ready. Didn't call back as promised.

Service

There has been no difficulty at any time

Service

Excellent communication and treatment

Service

He was very good and polite

Service

Great service from the team at the time.

Service

Fantastic, attentive, pleasant people - what else is there to say?

Service

Comprehensive vehicle check carried out quickly and thoroughly.

Service

Lacking communication- also

Service

Job took longer than I was led to believe.

Service

as above. Entirely because Adam Fokianos and his manager gave excellent customer care and service.

Service

It was intimated to me by the service lady, that because I was waiting she would fast track the car through the garage for an oil service - 0930 appointment; 3.5 hours later the car was ready.

Service

On time, all good

Service

Great communication and flexibility to help out with a situation caused by others. Always cheerful as well which helps.

Service

Only based on our most recent experience, previous experiences have been far from what we would expect from a prestige company.

Service

From arranging the appointment to completion of the work the staff were efficient and kept me informed at every stage of the process.

Service

Excellent level of service, from all staff.

Service

It was fine - with a report of the work needed

Service

Always find the service department very efficient and friendly, and Chris is always very helpful

Service

Service completed as agreed on time

Service

don't think service could be bettered

Service

Quick and efficient.

Service

really good

Service

The only complaint in all our dealing with you is that I had to wait for an hour for my car to be ready and it was not valeted on the inside.

Service

nothing seems to be too much trouble

Service

Professional on time

Service

had to wait 4 over hours for service and software update and no curtesy car available on saturdays

Service

Got car booked in quickly for 2 new tyres. Only waited for 1 hr to be done.

Service

Excellent service and friendly professional staff

Service

Dealership was good to deal with and responded in the time frame as agreed unlike other BMW dealerships.

Service

Had 1 year car health check. Booked in for 12. Told it would take 1.5 hours approx. So not to pressure said we would come back at 3pm. Car wasnt ready until 3.30. To be fair it was delayed having the complimentary wash and vac.

Service

Work completed in timely fashion, helpful Service staff, valeting a nice touch. Courtesy car untidy with unpleasant odour. Bonnet incorrectly fastened / had to stop on way home. Had to reset tyre pressures

Service

Dealt with in a timely manner and everything done as requested

Service

I thought I could trust a main dealership. I had this experience 2 years ago and then decided to give them another chance. Very very dissapointed.

Service

The service itself was fine

Service

Very slight delay in pick up

Service

Great staff and always a pleasure to walk into the dealership.

Service

car was sheduled for collection at 14.00 hours, this was then pushed back to 15.00 hours but was still not ready at that later time. It had not been cleaned/valeted then the receptionist took 10 minutes to locate car keys

Service

Everything was explained and very friendly

Service

As above. I still haven't a clue what is wrong with our car as Abbie couldn't explain.

Service

Same as above - everyone we came into contact with was friendly, courteous, polite. Absolutely nothing to critricise.

Service

The staff were very helpful but I'm not impressed with technicians trying to pull the wool over my eyes with a service issue they claimed was my fault.

Service

quick and easy service

Service

Great service & value, very surprised at the cost differences between BMW garages

Service

Staff really helpful, polite and friendly a completely different experience from my previous dealership in Guildford

Service

Apart from my previous comment everything was fine. The staff looked after me and everything explained

Service

Friendly, helpful staff. Chris Wimbush, in particular, is great and a credit to the organisation.

Service

Everything was good apart from I mentioned that over the last two weeks my tyre pressure warning had come on, I mentioned checking to see if I had a puncture, was told it was okay but I have since found a screw in my tyre. What else was not done??

Service

I was made to wait over an hour to collect my car despite being called an hour before arrival to say that my car was ready. They didn't properly clean the inside of my car either.

Service

I have used them for almost 20 years and apart from one incident have always had very good service

Service

BMW gave me a time for completion/pick up and it was ready.

Service

ON MY FIRST VISIT FOR THE SMART REPAIR TO A BUMPER, AND TO A SCUFFED ALLOY, NEITHER JOB HAD BEEN COMPLETED PROPERLY, RESULTING IN A REVISIT HAVING TO BE ARRANGED, NOR WAS THE CAR PROPERLY VALETED. ALL IN ALL VERY DISAPPOINTING

Service

Seamless experience

Service

Technicians believe it normal for steering to pull to one side, later corrected at kwik fit. Car allowed to leave later appointment without talking to me about issues I'd raised or without advice I might expect from a technician

Service

It still has issues and is booked in again this week. Which is a real pain as its over and hours drive to get there,

Service

polite and attentive

Service

Everything done as required

Service

Only fairly satisfied as communication was poor on the two days it took to finish what started as a routine service. No feed back that I asked for on day 1 on site. No confirmation day 2 of work expectation of completion before I travelled 30 miles.

Service

Made my wife and myself welcome

Service

I keep coming back for more as they always look after me so well

Service

Issue on car not resolved yet - needs to be booked back in .

Service

Treated well and the booking in process was good. Disappointment was centred on fact that although I had booked the appointment some weeks in advance I had to wait about 45mins for the pre-arranged loan car to come back.

Service

My car suffered a particularly complicated electronic problem requiring deep investigation and, it seems, complicated repairs. This could not be hurried but was undertaken expeditiously

Service

As before, a good job done but pricey.

Service

The car is fine clean and runs perfect

Service

The service is absolutely exceptional. The team are friendly and efficient and the quality of the work is superb.

Service

Buying a car should be a great experience but the day we picked it up was a poor experience and left a bad impression. Receptionist had no idea we were coming, sales re had been asked to step in, no gift no flowers just handover the new car

Service

I have been in twice, and the print has not been fixed. I will not but BMW again.

Service

Good customer service

Service

Great service from Gabrielle and that's the only reason we haven't marked lower. Service manager disinterested and wouldn't support us for warranty claim for a clearly defective manufacturer issue. Wheel turned up a day later than expected.

Service

After buying our car with FSH over a year ago, you still haven't provided us with the Service History.

Service

Quick and efficient.

Service

My vehicle was done promptly and the staff were so helpful. The wash my car received was to a very high standard.

Service

Because again, the service that's always given at the showroom. Everyone is always very professional in the service they give.

Service

Could do better. Which is not what I expected the service to be.

Service

Again, I can't fault the service experience

Service

The staff Dan Francis was excellent in helping me with any problems.

Service

Yes satisfied

Service

The same issue unresolved after several returned visits

Service

Excellent service

Service

Service adviser Alan Bennett was extremely helpful.

Service

smooth, efficient, friendly.Please thank Jason who cleaned our car during our recent visit for servicing. He made a splendid job of the task.

Service

Repair booked in 1 month in advance, on the day they had the wrong parts also had 2 chase 3 times eventually spoke to the service manager who sorted things.communication between rybrook and myself was poor

Service

Service was fine, quick and easy. I chose to have the car cleaned. When i received the car back it had patches of dirt all over it. I am pleased that its a free package, so i'm not expecting spotless, but I might as well have cleaned the car myself.

Service

Because my husband and I had a great experience very satisfied.

Sales

All went to plan; great experience at pick up of new car.

Sales

First class service from the salesman.

Sales

Nothing too much for Jamie Wray who doesn't just work 9-5. He answers e mails at any hour and phone calls just what you need.

Sales

Car wasn't ready in hand over bay, couldn't find the key for it.

Sales

Callum who did our handover was really happy to chat with us over our experience and took his time doing the handover, we had not driven an automatic car for many years plus the car is really tech-heavy compared to many cars, he was the true BMW man

Sales

More information on delivery timescales would be good

Sales

Clean and tidy surroundings and attentive staff

Sales

everyone was so nice ,you were treated like friends

Sales

Tareq, the salesman, was professional and friendly and took time explaining each step. The handover was thorough and friendly approach

Sales

very welcomming from the moment you walk through the doors

Sales

Courtesy, product knowledge, offering, impeccable customer service and communication. Why do you think I purchased a car 172 miles away from a BMW garage which is 1.3 miles from my home ?

Sales

Car prep was rushed, streaks of wax. Car was damaged, sil and both rear lights on the boot lid were cracked. The issues were handled, the apology genuine and cust service to resolve the issues was excellent. Car is now as it should have been.

Sales

My experience was friendly, forthright, and not cluttered with technical information until i wanted it later.

Sales

Everything went smoothly from looking at the car to collecting. The after sales experience has also been very good.

Sales

Good communicate before and during the purchase process.

Sales

Dealt through Dale McKenzie at Shrewsbury who was excellent

Sales

The whole team at Rybrook were excellent, going out of there way to introduce themselves and build rapport, offering solutions for our concerns pre-purchase and being supportive with our decisions. Handover was excellent.

Sales

When picking up my new car I was given a really special morning and the rundown off controls was done at a pace to enable me to take everything in. No question was a stupid question.

Sales

Superb attention. Great people. We're returning customers and it was like coming home!

Sales

Treated like royalty.

Sales

Great team, very attentive

Sales

Tareq and Samantha kept me informed and was professional throughout the whole experience.

Sales

The purchasing of a new BMW should always be an extremely enoyable experience but can also be quite a stressful process, however the personnel at Rybrook, ensured that my every request was dealt with in a profession and customer friendly manner.

Sales

The process is simple and quick. The staff are exceptionally well trained. The customer service experience is outstanding.

Sales

Car still to be handed over