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Service seemed ok. Yet another recall re: exhaust system and no information provided to me when I collected the car what had actually been done I.e parts replaces or software changes. Just a sheet with basic service info.
Price was reduced on completion of the work and every dealing I have had with service dept has been top notch
No issues when we neede to change mot time slot to suite us always welcomed thanks you
Great staff, first class service
Ease of booking car into Rybrook.Able to deal with questions/faults in a proffessional manner.
Fixed 2 or the 3 issues. Was told that road/wind noise was within limits. Disappointed, didn't expect this from a BMW.
always easy to deal with.plus I gained a nice clean car!!
Job done to cost and time
Friendly, efficient and quick service.
Great service, lovely waiting area with lovely coffee and refreshments. A 2hr wait was very comfortable.
Without fail, everyone from walking into reception onwards makes me feel welcomed. I have bought 2 cars from Rybrook Shrewsbury and every time both sales execs Martyn & Adam come over and say hello. Grant on servicing is always so helpful .
Grant was very good in ensuring my problem was fixed
They couldn't have done more to make it a very pleasant experience.
The service you get as soon as you walk in is very good, and as long we are comfortable everyone is happy, our needs are well cared for.
Made an effort to fit me in and solved the problem.
Car running well and service personnel gave me time and patience to answer queries
Excellent treatment by staff as soon as we entered the building
Grant knew that I was under time constraints and when it was taking a while to get my car washed he went and washed my car himself so I could leave on time.
Very well looked after.
The dealership managed to find the ideal car that suited my budget and needs, but it was in Warwickshire. The car was collected, washed and MOTd and ready to drive by the following morning. I would not expect that from other brands.
My problem was resolved to my complete satisfaction
Reasonable pricing structure and excellent facilities
Great, I was late booking in and they managed to limit my down time and fitted around my schedule
There is no other mark I could give, one very happy customer
You said it would take about an hour and it did
Excellent customer service. Polite and friendly staff.
The car is fine and work done ok, but :still outstanding is:- Why does my iPhone drop to aux from ipod conneciton- Not happy with reply for metal on steering wheel that is sticking up and has cut my hand twice. Reply was not covered by warranty
Its the same answer 5 star treatment.
Service representatives were polite efficient and friendly whilst ensuring I understood all elements of the transactions and costing.
Warm welcome from everyone involved, Coffee and Park and Ride tickets provided to help pass the time. After service the car was cleaned and valet carried out.
Members of staff are always very helpful and courteous and my car was returned in a timely manner as requested. Car had also been cleaned which is always appreciated.
Very Good Service
Excellent customer service. Friendly and accommodating staff.
Would have scored 5 star if my car had been returned clean.It was however snowing which I have made allowance for the cars exterior but the interior was very poor and I had to spend a lot of time cleaning it myself.
As a customer I was able to wait while the service was complete in comfortable surroundings with hot drinks to hand.
The whole transaction was conducted in the most congenial atmosphere. As always at Rybrooks, the staff involved, were extremely helpful and informative. Any concerns or questions that I may have had were handled with patience and understanding.
I did request a cost for dent repair and calliper painting and was assured they would get back to me after phoning on seceral occasions no one returned the call
Always helpful and thorough
No issues. Decent loan car FOC
The service was efficient and welcoming. Always kept me up to date with how the service was progressing and professional customer service manner, kept me topped up with coffee too in nice lounge area - time for me too.
Friendly, helpful staff.
Second visit. Windscreen washers not working, earliest courtesy car was in three weeks time, car could be looked at in three day and would only take 1 hour. Actually took 2 hours which disrupted work plans for the rest of the day.
two warranty items for which there was no charge had been left off my invoice. I am being sent a new invoice
Everything went as agreed and within the expected timeframe
Had an issue with my car, they collected it left me a car then dropped mine back off once it was fixed
As above, I cannot find a fault with any aspect of the experience
Face to face discussions are very good, servicing okay (no valet on completion felt like a misstep), but trying to call Rybrook is unnecessarily complicated. Have to speak to two people before getting though to the service department.
I had an issue with my Approved used vehicle which was a warranty repair and was going to be a big job. Regardless of this fact at all points before the job, during and on pick up, I was informed of what was happening and handles professionally.
Service done quickly and car cleaned all within 2 hours
As always Grants technical knowledge and professional attitude was first class.
Very hepful, and done it in short time
The individual I spoke to in arranging and paying for the service was polite and knowledgeable.
Helpful staff, car collected & delivered efficiently even though I live some distance from Shrewsbury.
They collected and returned my vehicle for me clean, tidy and serviced- what more could I ask
This was the three time it had gone in with the same problem, finger crossed that it is now fixed.
A bulge was found on my tyre and I was warned it made my car illegal. However, the replacement tyre offered was overly expensive; the identical tyre I had fitted elsewhere was £100 cheaper. I fail to see how this encourages people to use you.
The service wasn't what i expected,i had issues which should have been addressed before sale, after sale disappointing, shame really as it tuck the shine of buying my car.
Minimum effort to organise, no effort to have the service carried out. No problems.
I would like to know if the tyre pressure had been checked and was ok
Really helpful and knowledgeable staff
Kept informed throughout
Not sure what I can say other than the service met with my expectations and once again, it all met my expectations.
Because I was completely satisfied
Excellent service provided by friendly, knowledgeable and professional staff.
Everything has been very well done.
Met and then exceeded my high expectations
The staff member I dealt with was outstanding. The service was outstanding.
They couldnt do enough to help
Would like to have discussed the invoice so I new exactly what work was carried out
Also asked for stone chip on bumper to be looked at and priced at time of booking, this also has not been done
The repairs were done in the agreed time frame and the courtesy car was fine for the purpose that day.
Top customer service, kept informed at all times car picked up from home was a great help.
Great customer service
STAFF ARE ALWAYS VERY HELPFUL
During my second visit car needed sensor on passenger seat to be fixed. This was done, but did not re-attach the seatbelt, so car had to be booked in again. When I contacted customer service there was no acknowledgement of the inconvenience caused.
All work done efficiently and courteously.
Friendly, professional and efficient
The sales advisor Matt had a real depth to his product knowledge, this results in a meaningful conversation with regard to the product.
Nothing to fault
Professional courteous efficient pleasant
I had to ask when my car would be ready after waiting some time. I would expect to be kept informed.
Service advisor Grant was especially helpful, as was technician Tom Hick and Trevor Rock. All deserve special thanks for helping me out.
Service completed timeously
I was very surprised that I was quoted £595.61 to replace a broken earth lead. This is a short length of copper wire with a simple terminal at each end secured by bolts. It cannot be worth more than £10 and would take 5 minutes to fit.
Excellent service from Dale and his team.
Most things completed as requested, however washer jet not resolved.
Professional, courteous and caring staff
as above very efficient and polite
Rybrook did everything they were asked to do, kept me informed and the car was ready when promised for what I considered to be a reasonable price.
I have always had excellent had excellent service at Rybrook. They have always tried to fit my requests for help such as picking up and returning my car or servicing.V
Fast efficient repair with good comms loan car provided.
Upon making a appointment for a service which was indicated in the car and upon arriving was told that it could not be done because I was to early and returned the following week , BMW fault
Also friendly and efficient
Went in with brakes squealing-came out the same
No reason to think otherwise
This was the car's 1st MOT. It also required a brake fluid change under routine servicing. In addition I booked an internal valet at £45 and an air con service.I was very satisfied with all the elements apart from the valet which was disappointing.
Everything was organised, from the reminder letter to the service manager when I arrived. The time taken was minimum and the reception staff are always very accommodating.
I had winter wheels and tyres fitted which was no trouble and within a quick turn around.
Excellent - courteous, helpful and the problem was resolved quickly.
Because the suggested repairs (2 tyres)were more expensive than I can get elsewhere. Over £100 more expensive per tyre.
The service department prommissed to call me back, however they did not and I, or my husband, had to call them several times over the next two days to get an answer.
Car went in with an issue and was dealt with the same day. It was an issue with seatbelt but when I booked in they took details and said would order a replacement so if it needed changing it would be sorted on the day which was great.
nice people who do an outstanding job
Accommodating and efficient
Knowledge and professional attitude of the service adviser
Needed replacement headlight bulb. Normally I's take it to my local garage, but due to working around the corner from Rybrook BMW I thought it would be convenient. Having booked my car in I was waiting 1 hr. Also local garage charged £5, BMW-£33
Service experience is fine, always friendly. Was unconvinced regarding the last trip and explanation of the solution, which ultimately hasn't solved the issue.
Good service overall
Got the job done without any trouble
As above and it would have been nice to be kept updated with the progress of the repairs
friendly services people always there for you
Why not 5 star cuz the car wash wasnt clean enough
Kept me informed about my vehicle
Service was excellent
Received excellent service
At 12.24, some 2 hours after booking-in for an 60 to 90 minute service/MOT I was told that it was complete and they were chasing-up the valet. I offered to pay the invoice at that time. I finally left site 60 mins later double the planned time.
I was told that the windscreen washer system had a leak but Id have to pay for further investigation which I did as I didnt want a leak damaging the inside of the engine bay at all. After investigation there wasnt a leak at all, despite me havin
Very happy with the overall experience, though the lack of availability of a loan car became quite frustrating for making convenient arrangements.
service was done, next day i drove the car it said service duehad to go back to shrewsbury to get light reset as hadn't been done first time.last week my front tow cover was missing as it fell off. called to ask if i could get FOC but told no.
Efficient friendly service.
The dealership was very helpful and couldn't do enough for me. The handover by Cameron Short was really good and he took his time to explain everything to me.
The communication from Henry Gregory in sales was flawless. I really hope tge quality of staff at these showrooms is appreciated and not taken for granted.
Very friendly staff, always smiling, even thou my car was slightly delayed I didn't mind, was really worth the wait.
Very good as before.We have just one open point on the finance agreement which I am sure (hopeful) will be resolved.
I think my responses to the first two questions highlight exactly why the guys at Rybrook Shrewsbury get this score - just a great experience, kept fully up to date by phone and email as to status of the car. Rob Jones always kept me fully informed,
Absolutely, can't fault them. Reception greeted me straight away. Tareq, took so much time to explain everything and always kept me up to date. Called me when he promised he would. It was a better service than at Disney. Amazing!!
Always willing to accommodate
Always get a good response to any questions i ask
All down to excellent customer service
Apart from a slight delay due to the weather and a late delivery which was no fault of Rybrook, I am very satisfied.
The whole team was flawless, when we did have an issue Matt and Martyn sorted it out smoothly
From start to finish Robert Jones our sales contact was professional, very efficient and polite. We had lots of questions before and during the purchase and Robert answered all of these straight away. Also delivering the car a week early!!
The whole experience from the initial enquiries and ordering to the completion of the contract and delivery of the car was exceptional. The staff, especially the sales and finance executives, were very efficient, helpful and informative.
Superb people to talk to&made u very welcome.
Salesman was first class
Easy and smooth transaction
They were all very welcoming
The salesman was the best we have dealt with at this branch.
This was my first experience with the Shrewsbury branch and so far so good. They were very helpful and courteous but let's face it, it was only to be expected after all their job is to sell cars
Wasn't sure what I wanted but went through the options and asked the sales person to look for a car for me with certain spec which he did.
Very good level of service and professionalism. Customer centric attitude.