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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Rybrook Shrewsbury is delighted to be a Premier Partner of Motability. We have dedicated Motability trained specialists who are ready to answer your questions and help you choose your car. We'll also guide you through the simple process and do all the paperwork for you.
If you'd like to find out more about how we can help you in regards to your Motability requirements please contact us on 01743 467467 and ask to speak to our Motability Specialists.
Rybrook Shrewsbury is a proud BMW M Centre supplying and fitting genuine BMW parts. BMW M Performance accessories can be fitted to any BMW whether it be a new kidney grill or a full performance kit and new alloys.
Call our parts department on 01743 467467 to find out how your BMW can be transformed to fit the racetrack as well as the road.
Contrary to popular belief you can choose where your BMW can be repaired, not your insurance company. Make us your first point of contact.Our trained technicians can repair unsightly damage to your car regardless of the make or model. So if you, have a scratched bumper, scuffed wheels or even some minor damage our skilled team can take care of it, no problem.
It’s simple, straight forward and means your car is back to looking good in no time. Guaranteed Courtesy Cars* available whilst repairs are undertaken *Subject to availablity
Excellent service; friendly and efficient with no pressure selling.
Efficiently dealt with, pleasant people
The fact of the matter is, i was first quoted £1800.00 to fix my car. Then that didn't fix it. Then i was quoted another £800.00 without a guarantee that it would be fixed.My issue isn't really with Rybrook, but BMW itself. 69000 miles.VERY UNRELIBLE
Picked up and returned carVery helpful at every stageRepair fantastic
Everything resolved satisfactorily
Excellent staff and service as usual
Great service, efficient friendly
Friendly & informed staff.
The service department are excellent
Service desk very helpful
Because you were brilliant!
I get on well with the particular who looked after me on my last visit.He discussed all the work required at the out set and the cost.
Your staff are always very courteous to my wife and myself. Nothing is to much trouble and you are made to feel very valued.
TOP NOTCH AND PROFESSIONAL PEOPLE TO DEAL WITH
Very pleased you managed to fit me in on Bank Holiday Saturday to repair windscreen washers as I was going away on the Tuesday morning.
Very satisfied with service etc however did have to wait longer than expected. Staff very professional and courteous
allways had good service from all at rybrook
Friendly service, welcoming receptionist, comfortable waiting area, jolly good coffee, car feturned beautifully cleaned.
courteous staff, courtesy car. was finished on time and cleaned
very prompt service, good explanation given
As ever the team at Rybrook Shrewsbury give excellent customer service and make you feel welcome and their most important customer
Everything went perfect, even the coffee & biscuits were more than satisfactory.
I was very happy with the faulty door lock in front n/s door being replaced . However my problem with the faulty sump oil level sender / or software problem is still the same as it was when first reported when the car was under its original warentee
Friendly, competent and efficient. Managed my expectations and kept me informed. Fixed the problem.
Everyone from reception to sales to service were very helpful.They would always get back to me if they couldn't resolve the problem immediately. Dan Mascord didn't put pressure on us just gave us lots of options so we made the right choice for us.
Great service - easy to book, loaner car provided, then they keep you informed of progress, complete the work and wash/clean the car - can't think of anything else that they could do to make it more pain-free.
Very helpful team. Parts found and researched the upgrade I wanted. Service department fitted it very well and quickly. Grant particularly is everything you want in a service dept agent. Knows the customer and their car. Really outstanding
You provide a good service and 'it works"
Professional, high quality service, friendly, knowledgable and very helpful staff! It is a very comfortable environment to be in! All contribute to make for a very pleasing experience indeed!
Easy to book in. Clear advice on time Vehicle required, and returned promptly.
From booking the car in to collecting after service the procedure was excellent
Excellent service, welcome from everyone....coffees waiting for us, lots of lovely attention without it being gratuitous.
My car was collected from work and delivered back I don't have much spare time so this was great car drove 100% better after the service.
Service efficiently carried out
Friendly, efficient service
Great customer service and exerlent communication
Polite and efficient service as usual,also rang to update me on progress and to give my 'yes' for 2 new tyres.
It worked smoothly.
Warranty work was completed well and advisor was helpful
Reception was pleasant. Chris was friendly and efficient. Car was ready on time. Chris explained the items found on the MOT and time intervals of when they should be addressed.
It is a pleasure to walk in to the Shrewsbury showrooms. Everyone is polite,pleasant and efficient. The whole place has the feel good factor. My car was washed and valeted and all the winter grime disposed of inside and out. Best servicing experience
Always courteous. Appointment times are adhered to and I'm always given an approximate time the service will take. If I choose to wait, the surroundings are comfortable with drink-making facilities, newspapers and wi-fi.
I can't fault the service in any way.
Good service and polite people
Dropped the car off went for a walk received a phone call one hour later car was ready.
Chris was again fantastic and explained all issues to me in detail.Chris even took time to go to the workshop and then gave me more knowledge about my car.
Booking, collection and delivery, work done, all in order.
Very thorough fed back.
After visiting BMW OLDBURY and being told the problem was due to the cold weather which my husband didn't accept, we informed the BMW garage where we bought it from in Sunningdale that the problem still existed and they said to try another BMW garage
car was not ready after i called to see if car was ready and told it was.not cleaned, the guy that dealt with me(very pleasant) did say to come back another day to get it cleaned but not so practical for me to do.
Professional with outstanding service
tasks completed well and very quickly .
Windscreen washer jets were not functioning 100% pre service but a couple of days after the service they were alot worse. I explained this to the service department when I was contacted about my experience at rybrook, and was told I would incur a cha
Everything was done well and quickly
overall service and updates were good , Brakes pads which were replaced due to sales agent asking to get them checked . I was under the impression the labour was not to be charged -which turn out to be mistake hence slight down grade
You did the service and cleaned my vehicle, and got it back to my company well within time for me to go home
I am satisfied they did their best to rectify the problem.However, sadly the problem remains.
Grant was fantastic as always. Constantly strikes to keep the customer happy. Excellent interpersonal skills and swift service.
Job completed as requested
Friendly staff good coffee. Service provided at short note.
Thye not only fixed the fault that I reported but spotted another that they also fixed
The Service advisor went the extra mile, The car failed it's MOT but Mike got the part and got it fixed the same day.
Hoped for improvement in fuel consumption not realised. Slow to supply copy of worksheet for the work carried out.
Pleasant and friendly reception and attentive staff
Thank you for the valued feedback and excellent comments, especially the more detailed additional note provided.
I booked my oil service and mot online and when I spoke to the service advisor he was unaware of the online prices, he did not believe the price i had been quoted online and i had to log on to my e mail account to prove the prices were correct
Thank you for your valued feedback, I have investigated this matter and we are very sorry for the poor communication and lack of knowledge on the online process, this has been addressed internally.
Everything was completed as arranged and on time.
Thank you for your valuable feedback and star rating.
I was clearly informed on the service as it was progressing.
Thank you for your great comments and the feedback. Your continued loyalty and satisfaction is very important to us.
Staff very friendly helpful and efficient.
Thank you for the great comments and feedback.
The service I received was very good and I was completely satisfied but it the car was only in the garage because of an extremely poor complimentary wash and vac the week before.
Thank you for the feedback and great comments. We endeavour to provide and excellent service and when find that we have not we will always try to resolve this. I am glad to read that you are happy with our response and I thank you for your continued loyalty.
Very efficient and courteous. Everything carried out as required and car returned as advised.
Service carried out promptly and efficiently.
Service team where very helpful
The staff were very friendly & efficient.
Very efficient staff nothing is to much trouble always pleased with the service that they provide
I was sold a car with four defective tyres (flat spots) a wheel alignment problem and a fault differential. Rybrook have fixed most problems bar the rear tyres. They have refused to repair even though I have offered to pay towards the repair.
Thank you for your valuable feedback, this matter is going to be looked into and I will contact you to discuss this personally.
Work was done on time and communication was good
All went well on a very routine matter
The staff were very friendly.
Booked in with no difficulty. Car was taken in on time and was returned within the indicated time. Also, it was handed back having been washed and the interior very well cleaned.Over all, as usual, exhalent service. Well done.
Polite, efficient, helpful
Everything was done on time and to my expectations. Facilities while waiting are excellent
No issues with the collection, servicing and return of the vehicle.
Welcomed professionally and no waiting for my appointment. Everything clearly explained and comfortable waiting area.
The fast responce
Everything was handled well and my car was cleaned.
the part to be fitted was broken but I was not told about this until too late.
Very helpful, car was fixed in good time.
The work was carried out promptly, efficiently and with courtesy. A very pleasant experience as always from this dealership.
Problem solved with minimum delay
Having had a major engine fault on my car that was last than 2 years old and hadn't even had its first service Rybrook Shrewsbury took care of the whole issue superbly. From start to finish they were absolutely brilliant and very professional .
The staff were courteous and very helpful and went out of their way to keep me informed of progress and information.
Everyone I met was helpful and courteous.
Work carried out efficiently plus work required on recall to air conditioning system completed at the same time
No trouble making an appointment, prompt and courteous service.
Because ive had 2 problems with the vehicle within 6months & both times you havehad to keep the car over night which has left me without a car even though i am still paying for it. Courtesy car was rejected
Was our decision
everyone involved gave excellent service
Prompt attention on arrival.A careful note made of myproblem with vehicle.(a problem incidently they had never encountered before to do with a broken lock on the tailgate). However rep always kept me updated.
Great experience, started via email initially due to working away. Found a car I was after, good time test driving it. Loving it now I have it!
Excellent service from arrival to departure.
Just rang to book service had no problem just asked for a lift into town and ring when completed which they did and came and collected me so no probs
Done promptly and efficiently.
Satisfied that the issue was resolved but wondering why it took 3 visits to get to the root cause of the intermittent issue reported. An earlier diagnosis would have saved both time and money.
The garage collected my car, dropped off a courtesy car, kept me informed of progress with the work on my car and completed their work expediently. Also my car was delivered back to me with the fuel having been topped up.
It was quick, on time & with courteous handling by all of the Shrewsbury service staff.
Made to feel special and kept up to date about what's going on.
I needed to re-visit to discuss and for valeting to remove some water marks that normal rubbing didn't appear to clear.
I always get a personal greeting and feel that my concerns are fully catered for.
Everything I expected was done, on time and to the price quoted
Salesman Dan Mascord went above and beyond to ensure I got the product I wanted and also I was completely satisfied with the product.
The two guys that I dealt with were brilliant, very nice and made the purchase of probably my 5th BMW very enjoyable. They knew their product well and made the whole experience easy. They were Adam Dean and Andrew Griffiths.
Great service from Andrew and as a bank manager I would happily have him look after my customers!
Received pleasantly by the staff at Ryebrook Shrewsbury. Martin Gough understood our needs and we agreed the specification of the new car. need to be Fair regarding the value of the part exchange. Delivered the car on time
The overall experience at the dealership was satisfactory with very helpful staff.
Great experience - buying process was painless while the handover was very professional, attentive and enjoyable. Faultless.
Your salesman Dan had all the information at hand and fully up to date with the product It is a pity Dan is going back to selling used Bmws But good luck to him and thanks again Dan
Couldn't fault the staff, from beginning to end, all very helpful and insightful
Everybody involved actually had time just for me. Never had that experience before buying a car.
Excellent service and environment to buy a new car
Spent the time needed, explained the items very well both the car and paperwork.
The deal was very smooth, the car is fantastic all in all great
Sales person helpful, very patient, and always answered my questions - something other dealers I was visiting didn't.
Martin Gough went above my expectations
A very professional and outstanding sales team makes the buying experience very relaxed yet inspires total confidence in the manner you are being dealt with. At no time were you made to feel pressured or obligated to a decision.
Andrew was very friendly and gave all the information we needed to make our choice of car and finance package. Also, Rob, who helped us with the test drive, was great too.
excellent personal attention from justin,,(didnt get the bottle of champagne with the handover like you do at porsche though)
Salesman extremely helpful and gave us what we wanted
Jamie and Dan were excellent from the initial enquiry right up to collection. Perfect service
Made to feel very welcome throughout the whole process of acquiring my new 5-series. I had just been to a Mercedes dealership, looking at a new E--class, but was unimpressed with both the reception and valuation on my 2 year old trade-in C-class.
From the very outset to delivery the customer service was excellent, and the coffee was great too!
Martin is a very good salesman
Generally a good experience
Everything went smoothly, no hassle at all.
Excellent service given by Martin Gough
Every time we visited the dealership we were properly greeted and offered a drink. Andrew Griffiths was fantastic at answering all of our questions and talking us through different options.
The whole experience of buying our new car was perfect. The staff were all friendly and informative. There was no pressure to purchase and we did not feel rushed in choosing our idea car. It was like buying a car from a friend.
Sales person was helpful and knowledgable and helped explore all options giving clear answers to all questions.
Everything went smoothly.
Whole experience went well
I had visited a number of both BMW and its competitors showrooms before choosing my car and can safely say my dealing with Rybrook was a far easier and friendlier experience than its competitors.
Dealer was great from start to finish
Great customer service
The representative we dealt with was extremely helpful and professional at all times keeping us up to date with progress.